Eye Health Northwest

EyeHealth Northwest - Milwaukie Office

EyeHealth Northwest physicians and surgeons have been taking care of the communities of Portland for more than 60 years. Three hundred employees in thirteen locations provide expert care, pursuing their mission-preserving a lifetime of vision. Beyond Portland, the professionals at EyeHealth Northwest traveled to nine other countries in the last year to restore vision for people in medically underserved areas. Donating time, travel, equipment and supplies EyeHealth participated in missions to Mongolia, Peru, India, Kenya, Mexico, Vietnam, Philippines, Nepal, India, Argentina, El Salvador, and Fiji. Locally, EyeHealth Northwest provides personalized service in all areas of eye care and surgery.

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Eye Health Northwest Reviews ( 103 )

  1. Didn’t have a long wait. Everyone polite. All questions answered. Only gripe is the narrow parking spots by the street and people don’t always park straight.

  2. Love my doctor but costumer service via the phone is horrible. Waited two days for someone to return my call and then when I tried to call back their voice mail box was full.

  3. Tina at Milwaukie has been wonderful to deal with, she has helped me with many different problems solving them every time. I would recommend Eye Health NW to everyone!

  4. I have had really bad experiences every time I’ve gone here. The doctor I work with seems to work with an unknown arrogance and the place itself holds and uncomfortable energy for me. Would not return….ever 😌 …

  5. Have been coming here since the 1960’s when it operated upder a different name. Always a good experience. Quality of care is exceptionally good. Staff is always professional and kind.

  6. I was referred to the Eye Health NW when I had an eye problem. Everyone was so warm & welcoming. Usually there’s at least one person in an office that doesn’t say a word, but not here. Fantastic staff. Thank you!

  7. My friend accidentally crushed my glasses and I brought them the EyeHealth Northwest to see if they could be resurrected. No luck there, but they replaced them with identical frames on the spot. Just a modest copay! Wow!!

  8. Every time I order contacts for my son, something goes wrong and it takes a couple weeks for him to get them. Also very hard to get return calls from the contact department even after leaving multiple messages. They have a horrible vendor for contacts. I will be switching my family (4 of us) to a different optical provider.

  9. My daughter, Taylor, has been a patient of Dr. Bock’s since she was 9 weeks old for a seizure disorder that involved her eyes. Teri in Optical helped her select her first pair of glasses when she was 5. She just went to prom last weekend in her new contacts. Eyehealth NW has been there every step of the way. Thank you!

  10. I wanted to call to get a same day appointment . It was 5:20 pm and I get the answering service that can’t even tell me the phone number or the hours of the Milwaukie location. I drove 80 mph to get there before they close and the doors are locked. Super frustrating. I just wanted someone to look at my eye and tell me it will be ok.

  11. I can’t say enough good about Eyehealth northwest. Dr. Weber and his staff are just awesome, and they have enough locations that it is convenient to get to any of them. I just had cataract surgery and I keep telling anyone that needs cataract surgery not to put it off and to go to Eyehealth Northwest.

  12. Closest place that took my insurance. Watch out for the 2nd BILL after you pay the amount told glasses will cost. Seems like a bait and switch situation!! Never going back, urge you not to use them. I will drive further next time. The eye …

  13. BEWARE!!! a month after paying for and getting glasses, a bill came in the mail wanting MORE $$$$. Statement states $585 in charges, $603 in payments/adjustments. They still want $16 more. In 30 years of buying glasses I have never, ever been charged more than I was billed at the time of ordering & paying for my glasses. BEWARE!!!!

  14. They treated me so kindly… like they actually cared. I had a million questions and they happily answered everyone. I am 4 days post op from lasik! And I can see better then I could with glasses!

  15. As an employee of the surgery center exclusively, I didn’t know what to expect when I first went to the Milwaukie clinic. I was nervous going to a “workplace” that wasn’t actually my place of work, and where I didn’t know any of the staff. …

  16. I had LASIK surgery done with Dr. Grealish and had a wonderful experience with him and his staff. They were very informative and ensured that all the questions/concerns I’d had were answered, which allowed me to feel comfortable throughout …

  17. Had a pair of glasses the were fairly new, but the prescription was off. They changed out the lenses for me faster than expected. All friendly staff, highly recommended.

  18. My frames had broken – and they fixed them, HOWEVER, after a while I realized I had to constantly be holding them up with one hand in order to keep the vision clear – I went back and this last visit your employee was gracious – no excuses – …

  19. Can’t give negative stars. First, made an appointment took over 3 months to get daughter’s glasses. Second, the perception was wrong. Third, they want me to pay for another eye exam and perception like it was our fault. Last, I agreed to …

  20. Actually I would give Eye Health Northwest and Doctor Bock all the Stars in the sky. I’ve been wearing glasses since I was 7 years old but I really didn’t know what it was to see clearly until Doctor Bock showed me the way. I can truly …

  21. My glasses were not the correct prescription when they first returned from the lab. Terri thought the astigmatism correction was the problem and she was correct. I got three new pairs of glasses: readers, distance only and progressives. …

  22. This was probably the worst experience I have ever had with medical professionals. I took my 4 year old in after he had an abnormal eye screening at his well child check. It was clear they were super busy and had no patience for my …

  23. Super friendly office! I love Dr Ta – she always takes her time checking in with me – she’s great about brainstorming about what will work best for my wonky issues. …

  24. My new prescription glasses fit perfectly. They are very comfortable even after hours of reading or computer work. I have been a customer of EyeHealth Northwest for almost 20 years, and would recommend them for eye care and glasses.

  25. I have the eye cataract surgery for both eyes done by Dr .Bock, J Charles, he is a great eye doctor. Disregarding I am 71 years old now, I can see the things like when I was 30 years old again. His follow ups are excellent, I highly …

  26. First time I have booked with this company. That process was easy enough but then they expect you call them to set up a file… are we in 1960 again? Mind you when you do call, I was on hold for 12 mins only to be greeted by some rude individual!

  27. Post-Op after yag surgery, great to have my vision back! Dr. Grealish as with all his staff are terrific. Love all the new styles in the Optical Shop, Tina and everyone there are so very knowledgeable and helpful. Thanks again EyeHealth N.W..

  28. I’ve been using EyeHealth Northwest for several years now and I’m very happy with the care and professionalism of the staff. I’ve had cataract surgery and, recently, minor laser surgery. I also have an annual exam of course. They have …

  29. I went in on a snow day and was the first client at 1040. The staff were super friendly and helpful. I got in before I even finished my paperwork (snow day bennies!) And the assistant and doctor were so knowledgeable and helpful. They …

  30. Staff in both Milwaukie and Oregon City offices were professional, knowledgeable and friendly. Dr Bock answered all my questions, was caring and surgery went smoothly and well. Have already recommended him to several friends for their cataract needs.

  31. Just had both eyes Cataract surgery, with stents inserted in both eyes to enhance drainage. The care and performance of everyone at EyeHealth has been exceptional; I would recommend them to anyone who is having problems with their vision. I …

  32. Great place! I take my two kids here 6 and 10. They are so good with kids. My six year old daughter just had her first eye exam which can be scary. They made it fun and inviting. Both my kids love going to the eye doctor.

  33. While inside the location the service is superb, everyone is friendly, knowledgeable, and helpful. The end product is of high quality as well. The main issue is once you leave they never answer their phones (at least the optical/contact …

  34. My insurance is care Oregon, through Medicaid.
    After having cataract surgery in both eyes the doctor said to go to the counter to get a pair of prescription glasses. When I got to the counter I was told that …

  35. Only problem was it took what SEEMED like forever while my eyes dilated and someone should have come in to let me know how much time it would be until the doctor came in. Just a small point hopefully this will help new patients. The …

  36. I was extremely pleased. You could tell that they cared. Everyone was very professional and seemed very knowledgeable. The Dr prescribed what I needed for my dry eyes. In one day it was a great improvement. I will definitely recommend them to my friends and family.

  37. I had a 7:30 AM appt on a Friday morning for an eye exam, glanced at my clock as I pulled in – 7:35 (phew, not too late 😅). The receptionist did the usual thing double checking all my info (I had called the business office the day before …

  38. EyeHealth Northwest only cares about money. I called and gave my insurance information and was told that my eye exam will be $175.00. That Oregon Health Plan doesn’t cover routine eye exams. I explained that I need this exam to get safety …

  39. I have been scheduling my eye exams at the Milwaukie location for many years. I schedule with Dr. Ta for my contact lens exams because she is awesome! Dr. Ta always is relaxed, offers options and explains in detail any questions that I ask. Hey assistant Bobbie and the office staff know their business. Thank you.

  40. Staff are all very friendly. The fact the doctor sees me once a year and remembers things we’ve talked about before is cool and shows care. Doc and assistants are amazing and make the appointments great. Only constructive feedback is that …

  41. The staff are always so so nice. Dr. Ta always wants to help and is very kind, and Tina as usual is fun and engaging. Elizabeth was nice and helped me understand the pressure machine and how they don’t do the air pressure on the wmeye anymore.

  42. My daughter had an appt for a contact fitting. She was treated with frustration and impatience for her struggle to get the contacts into her eyes. Some staff are great, some are really terrible. The contact fitting was our worst experience so far.

  43. Phone representative Jen was extremely rude and was not helpful when I needed to reschedule an appointment due to being late for an appointment due to traffic accident on my way to their office. I had called the emergency service line …

  44. I appreciate Dr. Helen Lee’s style. She is great at explaining the “what and why” around eye conditions. You can tell she loves her job:) She was very thorough with my eye exam.

  45. It was a frustrating experience. I had made the extra effort to make sure that my appointment for both a diabetic eye check and a baseline scan for a new medication. …

  46. This office is completely incompetent. They have incorrectly billed my husband many times now, and despite the fact that he is gone in and paid what we weren’t even supposed to owe, we continue to receive incorrect bills. You also have to …

  47. Dr. MINDY TAO and her assistant. BOBBIE were absolutely amazing! I’ve been seeing them for the last 5 years? And this is one appointment I look forward to going to. They are both compassionate, personable and their interests are at the heart of their patients.
    Joni Muller

  48. Business has parking lot with wheelchair accessable and handicap parking. They have a clean spacious waiting area. Masks are required for everyone’s safety. Check in is quick and friendly. There can sometimes be a bit of a wait to get back, …

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