Eye Q Vision Care

EYE-Q Vision Care - Fresno

EYE-Q is the premier eye care center in Fresno Ca. We offer all-laser LASIK, cosmetic procedures, optical services, and comprehensive eye care. See more

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Eye Q Vision Care Reviews ( 250 )

  1. Sadly this will be my last time returning after this visit. I understand with COVID, regulations are much different and I love the safety precautions that have been put into place. So for social distancing and cleaning wise I get that it …

  2. I do not recommend this place! If I can give it zero stars I would! They messed up my prescription and then took my glasses back. No one bothered calling me to let me know when my glasses will be in. I called their optical place and left …

  3. My Mom was freezing cold in the waiting room and I didn’t have a sweater in the car. I asked if they had a warm blanket like the emergency room does. And guesstimate? Not only did they have a warm blanket for her, they came and wrapped her up with it!!! Now THAT’S customer service at it’s best!!! Thank you…

  4. One star is the lowest option and is still far too high a review. They have zero regard for your time as a person, making you wait 20 minutes or longer just to pick up contacts. …

  5. Worse Worse place Ever!!! They sent me out with GLASSES I CAN NOT SEE IN. They knew I couldn’t se but still sent me on my way. Almost wrecked twice my eyes were so overdialted!!! 700.00 later Dollar Store Glasses I’m wearing to read. Can’t see distance so driving now is Limited!!!!

  6. Beware of billing fees. I had an eye procedure performed at Eye-Q, I was assured it was covered by my health insurance. Received a bill for $250 “facility fee” since this was considered an outpatient surgery. I contacted my insurance and …

  7. If I could leave this place ZERO stars I would. This place is worse than the DMV. Waited 45 minutes passed my appointment time to be seen for 5 min, only to be placed in ANOTHER waiting room where I was told it would be another 30 min at …

  8. I absolutely cannot STAND this place. I tell myself every year I’m never going back but they’re one of the only places that takes my insurance. The wait times are absolutely ridiculous. After spending 4 hours here for an annual eye …

  9. Worst customer service I’ve ever received. If my insurance didn’t force me to use there services I’d never go back. If you have other options I highly recommend another provider

  10. Just not very good service. The place is too large and they don’t seem to care much when you walk in. On top of that, even when you make an appointment you have to wait an hour or more. Making and appointment with the doctor is also …

  11. This is the worst place to get any eye services done. Any appointment you make here you might as well plan on staying the whole day because you’ll be here for hours. After my 4 hour annual eye appointment and glasses fitting I made the …

  12. Just as most people have said they have no regard for patient time. Checking in feels like I’m here for an oil change for my car but I think there’s more of a personal touch with that.. the people at the door just point you in the direction …

  13. Horrible experience. Doctor over an hour behind his schedule. Front office had no idea why he was starting so far behind. Alot of personal just walking around doing nothing.

  14. If you have the first appointment of the day you’re still waiting at least 30 minutes to be seen. Today we went and they said my brother had a $15 Co-Pay from another time. I asked which time and what the date was on that so I could verify …

  15. Too big of a place to not have your appointments set up correctly, No help, No communication, very unprofessional, Appointments are made for a reason….

  16. Very disappointed!!!!
    My appointment to get new glasses wat at 8am I show up at 7:50am and check in and it is now 8:30am and I’m still waiting to be called. Seriously Disappointed when your the first appointment and your already waiting a half hour to be seen!!!!!

  17. I love my doctor He’s very knowledgeable and makes sure I understand everything he’s doing everything he’s concerned about and make sure I get all the necessary test that’s needed if its Necessary and see specialist if it’s needed.

  18. My husband and I come to this Eye Q place for the optical department and let me tell you we always have a great experience!! An A+ for Lynn who is very professional and treats us very well. She makes sure you are well taken care of. If you …

  19. Arrived early and never saw the doctor. Waited an appropriate time and then eventually left. They appear to be disorganized and more concerned about discussions amongst themselves.

  20. So willing to hear all of my issues & how I came to be at Eye-Q; he gave me recommendations for extended typing & taking breaks; also for setting my computer screens at a level that would not have my eyes straining looking up; confirmed my …

  21. The appointment was at 2:40 p.m. I came there 2:47 p.m. due to school traffic. Front desk asked me to go and sign in using a machine in the front. After filling the details I returned to the front desk at 2:55 p.m.. Then they claim I am too late and cannot meet the Doctor.

  22. Checked in with QR code on my phone. Easy and fast. Was seen quickly and got testing done, saw the Dr. and out within 30 minutes. Not just because I work here either! It was a GREAT experience.

  23. Associates at entrance for directions and check in instructions. Efficent and welcoming assistance. Multiple waiting areas as you get to appointed procedures to be completed.

  24. Very professional, staff is excellent, explained procedure, pleasant experience, I did a follow up medical procedure after my lower liid surgery & the results are excellent, very pleased with the outcome .

  25. EyeQ was very thorough with their exam and the Staff and Dr. Bishop very very professional and courteous. This was my first experience and visit with EyeQ and I was very pleased with my care.

  26. Very Friendly, Makes you feel welcome and comfortable. Lots of communication, not closed off at all. Makes you at ease and makes you feel comfortable asking questions that you need answers to.

  27. I appreciate Dr so much
    Very knowledgeable- professional and I feel safe knowing Dr is properly trained
    Office is clean runs efficiently
    Always very pleased with my services

  28. I absolutely Love it there!!! Staff is great and Dr. Waldrop is so kind and compassionate….Thank you Dr. Waldrop and staff for making it always a pleasant visit!!!!!!!!!

  29. Dr Mendoza is one of the few doctors who actually take the time to know your condition, situation, of your eyes. How they are,eyes, now and watch to expect, when looking at procedures & options.

  30. My sister had a consult with Dr Bishop for a lasik procedure. She has been feeling dizzy & imbalanced wearing contacts & glasses with high astigmatism. She found out her problem was her cataracts & that she was not a candidate for lasik. …

  31. Dr Waldrop is good at what he does a professional medical aesthetic injector of fillers and Botox 💉I’ve tried many other medical aesthetics injectors not getting the results on the first visit. …

  32. The doctor explained how my eye issue was caused by a cataract in my eye. He explained what the next steps might be and we set up a game plan to address it. I appeached our conversation..

  33. Dr Mendoza answered every question I had and gave advice regarding some issues that were common with aging and blurred vision from reading too long without a break. I will remember the 20-20-20 exercise he suggested. He is a patient and very kind doctor ❤.

  34. Dr. Waldron and his Staff were Very Nice Polite, helped in any Questions, and the procedure was done in less than Half a hour, would recommend him Highly, Really Great Dr.

  35. Dr Watkins was efficient in her testing and pleasant when discussing the results. She listened to my concerns and discussed options and outcomes. She is a a skilled professional.

  36. has good reviews, but you need insurance. I called twice to try to get appointment and once I said I was self pay girls hang up. 1st time thought it got disconnected but second time again. what a shame.

  37. I am so glad Dr. Tom is my eye doctor, she is very professional and takes the time to explain things to me and reassures me about the health of my eyes. I feel like my vision is in very good care with Dr. Tom.

  38. Dr Waldrop took time to look into my eye issue and took steps to assist my eyes with the correct procedures and analysis. The office staff at Eye-Q are efficient and friendly!

  39. Lady wouldnt give me an appointment because I couldnt tell her my exact vision insurance name, I told her I had community care health as an employee at Fresno Community. I then call California eye institute after and they were able to …

  40. I have to say this was a very informative visit with Dr. Waldrop. I went in for sagging eyelids consultation and he was very through he explained all my options. His nurse was very nice and attentive too if you ask me if I would recommend …

  41. I will no longer use this optometrist. I have used them for the past five years Dr Mendoza is awesome. The weight time is getting longer and longer and longer. Waiting two hours after your appoint time to see a optometrist is just unacceptable.

  42. Dr. Mendoza and Eye-Q staff were friendly, caring, and courteous. I never had to wait long between the different phases of the exam process, which I greatly appreciated.

  43. I am 78 years old and had my eyes checked for glaucoma. Eyes were tested. Dr. Shute advised there was no sign of glaucoma but that I had cataracts which needed to be removed. I was scheduled to have cataracts removed after the first of …

  44. The facility is very large and is overwhelming at first, but it is also a well-oiled machine! They were very prompt in getting me registered and then also getting in to see the doctor. …

  45. Had to wait too long for visit with Dr. On both visits it was a long wait. Second visit was a bit quicker.
    Dr Shute did great job on the surgeries.
    Friendly and kind staff.

  46. Not a good place they keep Making appointments so you can just keep coming back for eye drops all they want is your money. I realized all they cared about was being nice at 1st so they can pretend they care, but at the end they did not care about me. I will never return to EYE-Q

  47. My 1st visit was a very good one, from the time I arrived until the time I checked out. Staff is very friendly and welcoming and Doctor Mendoza performed a thorough eye exam and referred me to a specialist for my vision care options.

  48. Dr Baudonnet was by far the best optometrist I have experienced in the Central Valley. He made me feel comfortable and took his time administering my eye exam. I was very pleased with his services

  49. I received excellent care today at Eye-Q. Dr. Bishop did a thorough exam of my eyes, explained the results of the tests that were given, and gave me an encouraging report. I left feeling grateful for having received such great care.

  50. Dr. Adams took good care of me. He made sure I eyes are doing good with the meds I put in my eyes for chemo. Now I have to have laser surgery. I know he will do a great job for that. He is real good at his job. Good with patience.

  51. Dr Hawkins is by far one of your best doctors kind polite and very good at doctoring I have been a customer in over 50 years and she has impressed me by her talents don’t let her leave

  52. I had initial doubts that an optometrist could objectively assess and evaluate my eyes issues. However, Dr. Michael Mendoza promptly proved to be more than capable of addressing my concerns and vision issues. He was thorough and attentive …

  53. From the first few minutes that I arrived I was impressed with the staff and nurses. Dr. Waldrop was very reassuring and even called me this evening. Very hsppy with the experience. Linda

  54. Fast, courteous service. However, my prescription was not complete so I was unable to order my new glasses. I would have rated the experience with 5 stars if not for that.

  55. My experience with Michael Mendoza ,OD was great very professional He served me in a timely manner His staff is Awesome , Some businesses forget what an appointment means and having you wait for hours, Not Mr. Mendoza office and staff Great Job ! 😀 …

  56. Dr. Tom was very nice explained , what she was going to do to my eyes, she explained the parts of my eyes were good adjusted my vision prescription , answered all my questions . I would recommend to others .

  57. Dr. Bishop was meticulous in his exam, extremely knowledgable, and was patient in answering all my questions. His combination of expertise and manners are a rarity in today’s medical field.

  58. Everyone is professional and very friendly, I tend to either Love or Hate a Doctor. I Love this Doctor, so smart, sweet and funny. Makes it an overall awesome experience.

  59. Eye-Q performed both my cataract surgeries as well as Dr. Waldrop performing my eyebrow lifts. He has excellent bed side manners and during surgery I was wide awake, and we talked through the procedure.

  60. Dr. Adams was fabulous!!! He explained everything in understandable terms. He exudes confidence (not arrogance) and is very approachable.
    The entire staff was phenomenal!! As was my experience!!

  61. This was my first appointment at this facility. People were very friendly. The doctor explained everything very clearly and left the final choice of procedures up to me. I like that!

  62. Dr. Shute is caring. encouraging and thorough, always showing a personal interest towards his patients, spending as much time as necessary to find the best treatment possible.

  63. Was seen at my appointment time staff was very friendly ,informative, and kind. Dr Shute was very professional, caring and encouraging made me really feel happy that he is my Dr

  64. Dr. Shute is one of the most Knowledgeable and professional eye specialist in our area. I did my research before going to him and his work is impeccable and successful. He helped me achieve vision I had never had before, he answers all of your questions and explains everything in an understandable manner. Highly recommend.

  65. Dr Waldrop was Great and friendly, the whole staff made me feel welcomed. As for surgery, nurses Adam, Maria and the whole staff were very compassionate. Thank you

  66. Dr. Schute and Dr. Bishop were wonderful!! Their entire staff is so nice! Had cataract surgery on both eyes as well as a glaucoma procedure and I am so happy with my results!!

  67. I’ve been going to Dr Waldrop for years. He always asks about my kids, work, my hobbies. He’s very personable and does a great job with recommendations. His work is always superior.

  68. Dr. Thomas Shute performed my glaucoma/cataract surgery this summer and I am extremely happy with it. I have recommended him to others. He’s young, and has a very upbeat personality. Prior to the surgery, he explained exactly what it was he …

  69. Dr Shute is the best. Five years ago he did my cataract surgery and now he has operated on my right eye because of glaucoma. He is so skilled and treats his patients with kindness and respect!

  70. Personable and professional staff, pleasant environment. Dr Waldrop provides exceptional care, listens to what my concerns are and provides his expertise, resulting in the outcome I desire. Highly recommend.

  71. I am excited to be taken care of by Dr Bishop and his team when my cataract surgery is scheduled . He is very knowledgeable and his staff communicates so well when performing the pre operative tasks . I am a bit nervous but his team is so …

  72. Everyone is very friendly and kind and efficient with tests and steps before seeing the doctor.
    Dr Hawkins is friendly and willing to speak, although her energy made me feel a little rushed and I forgot to ask more questions.

  73. He was rude. The most unprofessional doctor that treated me as a senior citizen like a child. He was a bully. Speaking Spanish to me when I speak English. His Spanish was curt and offensive. He treated me like a below his class person. Never again. He needs sensitivity training

  74. Everything was fantastic. Receptionist helped me greatly. Two eye people were very professional and made me comfortable.Dr. Barron I want him always. So empressed.Cant wait for next visit!

  75. Dr. Bishop’s office and Eye-Q run a very efficient and friendly office. Dr. Bishop made me feel comfortable and did a wonderful skillful procedure. I was so comfortable during surgery I sang along to the radio with him.

  76. My experience at EYE Q has always been great. The duration of my appt is always long but worth the treatment of my eyes. I have been at EYE Q since childhood…so I’m used to going…optical staff Lynn saw me and remembered me making me …

  77. For me Dr. Shute is great 👍. He is a great doctor and when I go see him he makes sure that everything is running smoothly. Time wise it’s ok. I have been going to Eye-Q for a very long time that I would recommend it to my family and friends. …

  78. Eye-Q Vision Surgery staff terrific! They all tried to make me feel comfortable and at ease. Dr. Shute was professional and assuring things were going to be just fine. During the surgery he talked to me about the step by step procedure. Thank you Dr Shute and staff.

  79. Outstanding care. Strongly recommend. Dr. Hawkins is easy to talk to and explain everything in detail. Hopefully I don’t have to go back, but if needed I know who to ask for.
    Thank you ☺️

  80. The worst service ever. I waited 2 hours past my schedule appt. time to be examined. This was my 1st and hopefully only experience at Eye-Q. When confronting staff about the issue, they all looked at my like I was crazy. The Dr. was very …

  81. I’ve been coming here for a few years already and I really love how the doctors are really thorough. However, calling them on the phone is terrible. They take forever to call back and sometimes never do. The last time I called with a …

  82. I started using anti-aging techniques in Beverly Hills…& did not trust that someone in Fresno could be as great, until a friend (quite beautiful) referred me to Dr. Waldrop. A consummate professional, I think I have been going to his office now for at least ten years! Never had a bad experience, always pleased, & right in my own town!

  83. The experience I had was excellent they took real especially the first nurse. I couldn’t remember her name. Sorry about that but you guys made me feel like family and if I could five stars is not enough, you guys will get 100 stars. Thank you.

  84. My experience at EYE-Q Vision Care was perfect. Every person that I came in contact with on both visits was very knowledgeable, helpful and courteous. Dr Barron was thorough and did an excellent job of informing me of what he did and had discovered and what his plan for me and my eyes entailed.

  85. This was my first time going to Eye Q medical center seeing Dr. Mendoza I was very happy with all the staff bedside manners. I received a full Eye exam plus my prescription glasses that place was very very organize from the beginning to …

  86. Dr Bishop was thorough friendly and concerned. I called late the night after my cataract surgery and he responded in around twenty minutes and assured me that my eye was behaving normal. It put my mind at ease. And I slept well the rest of …

  87. So glad that I chose Eye Q. Love Dr. S. Hawkins. Very professional & answers all questions in layman’s terms. Very thorough & takes her time w/patients. My husband is also a patient of hers & his eye surgeries went well. We recommended friends & family & All were more than satisfied patients.

  88. I was in and out quickly. The staff was very courteous. My wait time in the room for Dr. Waldrop was less than 2 minutes. He is very pleasant. He asked the right questions and then explained everything I needed to know. I will definitely be returning!

  89. I understand they need to dilate the pupils so the doctor can look inside the eyes. However, they should let you read the eye chart first before they numb your eyes to check the pressure and then put in the drops to dilate your pupils. …

  90. Doctor waldrop did a surgery on me. I went in for my follow up 9 days later and he told me I had to heal for 1 to 2 months. Then his helper came in and told me I was clear to go back to work and 5 days. I Feel like EYE-Q needs a lot of …

  91. A few days before my appointment, I was able to preregister online. When I came in for my appointment, I let the front know I was here, then very shortly I was called in. I was impressed little wait, clean environment, very nice nurses and …

  92. I always have such a good experience. Dr Shutes is awesome. He is always kind, and professional. He’s thorough in explaining things. Staff is great and friendly. Appointments are always on time. I get in and out in a reasonable time without feeling rushed. Would highly recommend this place.

  93. I found the entire experience exceptional. From the beginning Dr. Spencer Adams has been cordial, informative, and professional. He has the ability to explain the procedure in such a way that all of my questions were answered even though I …

  94. Dr. Shute and his staff took excellent care of me. The procedure was done professionally and painlessly, and my vision has improved remarkably. i have a severe astigmatism so I opted for the most expensive lens and it was money well …

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