Loved the actual optometrist. Other than that no one was remotely friendly and it felt like they were just hearding cattle. Very short, borderline rude.
Liked my Dr but the front desk is way too painful to deal with. Poor communication and when you ask a simple question it’s like your ruining their day. Finally decided to never go back.
Worst experience I have ever had. The front desk were incompetent and nasty. The eyeglass fitters were rude. Then even when calling in to complain to management got absolutely no apology or resolution. STAY AWAY!!
I always dread going to the eye doctor but find the doctors and staff here and at each office extremely pleasant and helpful! I would recommend them to anyone!
I’ve been going here for years across multiple prescriptions for my wife, two of my kids and myself. Probably more than 15 pairs of glasses between us all. I’ve never had anything but a positive experience.
Didn’t like this place. Despite buying glasses from them and going to their Dr, they still refused to tell me the pupillary distance for my eyes. They had the measure but refused to share it with me. That just seems petty.
I am switching to another one. doctors are pretty good but the staffs are terrible, rude and unprofessional. I am wondering did you read the reviews? Hope you are out of business soon.
Alway an ordeal. Agree…front desk people are horrible beings who dislike working w others. This place is always my last resort. Do yourself a favor and go to an ophthalmologist for an exam. They are MD with med school training. This place is staffed w optometrist…trade schhol training- as much doctors as dr. Dre
Very rude receptionist! She was busy on phone with some other employee and took her sweet time before attending me. And after completing the transaction she tossed my card towards me !! …
Im only giving 2 stars because my doctor was nice to me. The ladies at the front desk are rude as ever. They do not care to help, they’d rather give attitude then help someone. Never ever going to an ECP again! They have lost my business, …
This place is so slow in regards to preforming your eye exam. I was also told my glasses would be ready in 3 weeks 5 weeks later they still are not ready.
By far the worst experience I’ve ever had. They bully you into putting more coatings on your glasses even after saying no several times. They tell you that your insurance is fine, then when the bill comes, they screw you over. Never going back here.
The rudest staff. I am sorry, I have no insurance, I just paid you $174 in cash. Why are you all so miserable and mean to me? Never going to see you guys again. Also do whatever you want with my prescription, I ll get my contacts …
Very rude front desk staff and the eyeglass fitters are even worse (Williamsville location). Not to mention, when I received my glasses they seemed completely inaccurate. I told them they felt weird but was told it may take time to adjust …
Doctors are great, office is clean and nice to wait in. They’ve stopped calling when glasses are ready so you need to guess when that might be,, and the last two pairs my daughter has gotten there broke within a week.
I can’t believe these reviews!! Iv been looking to go else were since they called and said they don’t take my ins any more and have to pay out of pocket, the couple pairs I did get that are covered by ins are not that great.. very large and fall right off my face
After purchasing my NEW lenses from this optician immediately following my eye exam, I asked the optician for a copy of my prescription so I could buy replacement frames from a third party company if I needed to, he refused to give me my …
I have never needed my eyes examined before, this was my first experience at an eye doctor and it was a fantastic one. Great staff, great opticians, excellent doctors and care from everyone I came in contact with. I did not have any …
Worst service ever! I called 3 times after the 2 week wait for an ETA on my sons glasses. I was told they aren’t in yet and to call back. Then the final time I called the woman checked into it further and told me they were never even …
The two pair of glasses I purchased were overpriced and of poor quality. They are cheap, to put it bluntly, and the customer service is quite poor as well. Would not recommend this establishment; to the contrary I strongly advise you look elsewhere.
I had an appointment with Dr . Michelle Gambacorta and was very impressed with her professionalism and knowledge. The staff was very friendly. The store was clean and they sanitized all of the glasses after I tried them on. I will be recommending them in the future
This was the best place to go to for my eye care despite my insurance not being the greatest, I didn’t mind footing a large bill for excellent quality eye care. I’ve noticed that the front office staff are completely disconnected from …
I saved my old frame to replace the lenses with my new prescription, and ECP sent it to their lab and BROKE it! They never returned the broken frame which is still under warranty and I could have replaced it for free from where I purchased …
If I could leave a negative star, I most certainly would. I have been a patient here for some time and while I have not had any particular issues with the physicians (they are knowledgeable), I never had exemplary service from the remainder …
If you like being talked to like a child this is the place for you. If you like someone else telling you that you may not have the prescription you paid for so you may comparison shop this is the place for you. If you like asking for …
If I could put a minus sign in front of the one star rating, I would. Hands down the worst experience I’ve ever had at an optometrist. This place is HORRIBLE. Holy cow. The front desk staff were rude and condescending, the optometrist’s …
I called this morning to ask about getting some lenses replaced. I was told that it was possible, but I’d have to come in to talk to somebody about that…no appointment needed! Great!! I drove right over to have that talk with somebody. …
First time using them has been a nightmare. Got new glasses with same script I have had. These glasses now cause me to see double at night. Went back and their solution was to tighten the frame. That didn’t help. Now can’t even get someone …
If I could give 0 stars, I would give 0 stars, I had my appointment in the month of April and then they schesuled me for a follow up visit just after a day and another follow up after a week and 3 months later I am getting a bill stating …
I had went their to purchase glasses a year ago. I already had an exam somewhere else but the place I had the exam didn’t sell glasses. I don’t know if it was because of this that they treated me so poorly but should not be an excuse. They …
Very rude staff and unprofessional. The doctor I saw had her ego up her butt and the technician had an attitude. I’ve been to over 20 different eye doctors in my life and this has been by far the worst one. Left feeling degraded and judged for having poor eyesight as well. Would not recommend.
I’ve worn glasses since I was 8 years old and this place helped me pick out the best pair I ever had. I’ve been going here for 4 years and never had a bad experience. They take their time answering my questions and were always kind.
My wife bought an $800 pair of glasses 3 years ago which were never right. On three different occasions she brought the glasses in for repair because of stress fractures in the upper corners of both lenses. There was obviously a problem …
I find the doctors here are very nice and seem very knowledgable and I’ve worked with a few different ones now. I do find their glasses are on the pricy side but the prescriptions have been pretty solid and you can find more affordable …
I have been coming here for years They have become so terrible with customer service Have glasses dispensed and no one calls to let you know they are their happened twice within a month I AM NOT AT ALL pleased with them I think it’s time too move on
Called a week in advance with my insurance info and they never called my provider to verify it so when I went in for my scheduled appointment they informed me I would have to pay out of pocket and get reimbursement from my insurance …
I have been seeing Dr. Downey since I was a child and always have a good experience with everyone I encounter. The optical staff is fantastic and will do whatever they can to help.
I have been bringing my daughter for 3 years now. The doctors are very rude and barley acknowledge you. Maybe it’s just me but I have not had a good experience yet. Will be switching providers. Parent bringing your children beware. The doctors act as if your not even there. Just out right disgusted.
Horrible. Delayed my glasses for 4 weeks without any reason, simply they forgot. Called after the 3 weeks and they then remember to order it, and told ne they’ll reach back to me in 1 – 2 weeks. After 2 weeks, no call. I called them again, …
Worst place to go..
Good Experience !!
Everything went smoothly as expected.
Dr.B good…rest of staff unprofessional.
Would not recommend
Came in with my friend. Two of the ladies at the desk where rid and had an attitude for no reason. Would not waste my time or money coming here.
They are always professional I have no complaints about my glasses
Selection of eyewear is great but the level of customer service from the front desk is nonexistent.
Loved the actual optometrist. Other than that no one was remotely friendly and it felt like they were just hearding cattle. Very short, borderline rude.
Dr. Anne Downey… best in town. This woman knows her stuff. I have 100% confidence in her. Amherst staff… GREAT! Excellent eye care choice.
Liked my Dr but the front desk is way too painful to deal with. Poor communication and when you ask a simple question it’s like your ruining their day. Finally decided to never go back.
I am a long-time customer and the staff is always friendly. I am always in and out in a very timely manner.
Worst experience I have ever had. The front desk were incompetent and nasty. The eyeglass fitters were rude. Then even when calling in to complain to management got absolutely no apology or resolution. STAY AWAY!!
I always dread going to the eye doctor but find the doctors and staff here and at each office extremely pleasant and helpful! I would recommend them to anyone!
I’ve been going here for years across multiple prescriptions for my wife, two of my kids and myself. Probably more than 15 pairs of glasses between us all. I’ve never had anything but a positive experience.
Didn’t like this place. Despite buying glasses from them and going to their Dr, they still refused to tell me the pupillary distance for my eyes. They had the measure but refused to share it with me. That just seems petty.
I am switching to another one. doctors are pretty good but the staffs are terrible, rude and unprofessional. I am wondering did you read the reviews? Hope you are out of business soon.
Alway an ordeal. Agree…front desk people are horrible beings who dislike working w others. This place is always my last resort. Do yourself a favor and go to an ophthalmologist for an exam. They are MD with med school training. This place is staffed w optometrist…trade schhol training- as much doctors as dr. Dre
I thought I came here for care once but I was mistaken. Bear with me, this eventually makes sense. …
Very rude receptionist! She was busy on phone with some other employee and took her sweet time before attending me. And after completing the transaction she tossed my card towards me !! …
Im only giving 2 stars because my doctor was nice to me. The ladies at the front desk are rude as ever. They do not care to help, they’d rather give attitude then help someone. Never ever going to an ECP again! They have lost my business, …
This place is so slow in regards to preforming your eye exam. I was also told my glasses would be ready in 3 weeks 5 weeks later they still are not ready.
stay away
By far the worst experience I’ve ever had. They bully you into putting more coatings on your glasses even after saying no several times. They tell you that your insurance is fine, then when the bill comes, they screw you over. Never going back here.
The rudest staff. I am sorry, I have no insurance, I just paid you $174 in cash. Why are you all so miserable and mean to me? Never going to see you guys again. Also do whatever you want with my prescription, I ll get my contacts …
Very rude front desk staff and the eyeglass fitters are even worse (Williamsville location). Not to mention, when I received my glasses they seemed completely inaccurate. I told them they felt weird but was told it may take time to adjust …
Doctors are great, office is clean and nice to wait in. They’ve stopped calling when glasses are ready so you need to guess when that might be,, and the last two pairs my daughter has gotten there broke within a week.
I can’t believe these reviews!! Iv been looking to go else were since they called and said they don’t take my ins any more and have to pay out of pocket, the couple pairs I did get that are covered by ins are not that great.. very large and fall right off my face
After purchasing my NEW lenses from this optician immediately following my eye exam, I asked the optician for a copy of my prescription so I could buy replacement frames from a third party company if I needed to, he refused to give me my …
I have never needed my eyes examined before, this was my first experience at an eye doctor and it was a fantastic one. Great staff, great opticians, excellent doctors and care from everyone I came in contact with. I did not have any …
Worst service ever! I called 3 times after the 2 week wait for an ETA on my sons glasses. I was told they aren’t in yet and to call back. Then the final time I called the woman checked into it further and told me they were never even …
The two pair of glasses I purchased were overpriced and of poor quality. They are cheap, to put it bluntly, and the customer service is quite poor as well. Would not recommend this establishment; to the contrary I strongly advise you look elsewhere.
I had an appointment with Dr . Michelle Gambacorta and was very impressed with her professionalism and knowledge. The staff was very friendly. The store was clean and they sanitized all of the glasses after I tried them on. I will be recommending them in the future
This was the best place to go to for my eye care despite my insurance not being the greatest, I didn’t mind footing a large bill for excellent quality eye care. I’ve noticed that the front office staff are completely disconnected from …
I saved my old frame to replace the lenses with my new prescription, and ECP sent it to their lab and BROKE it! They never returned the broken frame which is still under warranty and I could have replaced it for free from where I purchased …
If I could leave a negative star, I most certainly would. I have been a patient here for some time and while I have not had any particular issues with the physicians (they are knowledgeable), I never had exemplary service from the remainder …
If you like being talked to like a child this is the place for you. If you like someone else telling you that you may not have the prescription you paid for so you may comparison shop this is the place for you. If you like asking for …
If I could put a minus sign in front of the one star rating, I would. Hands down the worst experience I’ve ever had at an optometrist. This place is HORRIBLE. Holy cow. The front desk staff were rude and condescending, the optometrist’s …
I called this morning to ask about getting some lenses replaced. I was told that it was possible, but I’d have to come in to talk to somebody about that…no appointment needed! Great!! I drove right over to have that talk with somebody. …
First time using them has been a nightmare. Got new glasses with same script I have had. These glasses now cause me to see double at night. Went back and their solution was to tighten the frame. That didn’t help. Now can’t even get someone …
If I could give 0 stars, I would give 0 stars, I had my appointment in the month of April and then they schesuled me for a follow up visit just after a day and another follow up after a week and 3 months later I am getting a bill stating …
I had went their to purchase glasses a year ago. I already had an exam somewhere else but the place I had the exam didn’t sell glasses. I don’t know if it was because of this that they treated me so poorly but should not be an excuse. They …
Very rude staff and unprofessional. The doctor I saw had her ego up her butt and the technician had an attitude. I’ve been to over 20 different eye doctors in my life and this has been by far the worst one. Left feeling degraded and judged for having poor eyesight as well. Would not recommend.
I’ve worn glasses since I was 8 years old and this place helped me pick out the best pair I ever had. I’ve been going here for 4 years and never had a bad experience. They take their time answering my questions and were always kind.
My wife bought an $800 pair of glasses 3 years ago which were never right. On three different occasions she brought the glasses in for repair because of stress fractures in the upper corners of both lenses. There was obviously a problem …
I always have a great experience here. The staff are plesant, courteous and precise. I would recommend this practice to a family member or a friend.
I find the doctors here are very nice and seem very knowledgable and I’ve worked with a few different ones now. I do find their glasses are on the pricy side but the prescriptions have been pretty solid and you can find more affordable …
I have been coming here for years They have become so terrible with customer service Have glasses dispensed and no one calls to let you know they are their happened twice within a month I AM NOT AT ALL pleased with them I think it’s time too move on
Called a week in advance with my insurance info and they never called my provider to verify it so when I went in for my scheduled appointment they informed me I would have to pay out of pocket and get reimbursement from my insurance …
I have been seeing Dr. Downey since I was a child and always have a good experience with everyone I encounter. The optical staff is fantastic and will do whatever they can to help.
I have been bringing my daughter for 3 years now. The doctors are very rude and barley acknowledge you. Maybe it’s just me but I have not had a good experience yet. Will be switching providers. Parent bringing your children beware. The doctors act as if your not even there. Just out right disgusted.
Horrible. Delayed my glasses for 4 weeks without any reason, simply they forgot. Called after the 3 weeks and they then remember to order it, and told ne they’ll reach back to me in 1 – 2 weeks. After 2 weeks, no call. I called them again, …