Affordable vision coverage for eye exams, eyeglasses and contact lenses. Save on employee vision benefits, and individual and family vision insurance … See more
AGREED WITH OTHERS, CANNOT REACH A PERSON!!! YOUR AUTOMATED DOESNT ANSWER WHAT I NEED! CANCELLING MY INSURANCE TODAY WITH EMPLOYER! NOT WORTH THE MONEY
Switched during open season worst mistake ever they don’t cover any damn thing!!!!!!! Was told that Medicare and Obama care vision package was better!!!!!
worst customer service. sent an email with questions and no response.
limited provider network because MOST OFFICES DO NOT WANT Eyemed because of their horrible reimbursement. …
This insurance sucks. If I had known how bad their agreements and benefits are I’d have stayed with my old company. Eyemed is a trash insurance plan and should be avoided.
I’ve been waiting for an EOB from services I had almost 3 months ago. I don’t see why it takes so long to make this available for viewing on their website. I also called the service center and spoke to someone who was NOT friendly at all. She stated she would send it to my email, I’ve been waiting for 2 weeks and counting.
eyemed is the worst eyecare insurance – they are owned by the luxotica who also owns pearle vision, target optical, lens crafter and a plethora of brands who make sunglasses – persol, rayban etc… …
EyeMed is owned by Luxotica and the only providers in network are also owned by Luxotica. You basically end up paying for your glasses. The providers glasses start at about $400 including lenses and EyeMed covers only up to $175. With my …
Very frustrating company to work with, especially if you are a senior with a medicare plan. They do not tell you that you have a separate number for vision and if you file your claim with the medicare advantage number it will be thrown away, they will not even deny it
I went to Costco for my eye exam and to purchase new glasses, last evening. EyeMed insurance is not accepted by Costco. I purchased a pair of glasses, high index, Transitions lenses, with a progressive bifocal. The price of the frame was …
I’m a provider for Eyemed, I called in and accidentally got on the member line, I told them I was a provider, and they said they couldn’t help me because I was a provider and would have to go back into the phone system as a provider. I’m …
Horrible customer service. Electronic EOB’s not available for viewing (2.5 months after appointment). Called customer service to ask for copies. The rep stated they would be mailed because she didn’t have the ability to email or fax …
I have an insurance company that use Eyemed to handle their eye insurance portion. Their website list America’s Best as one of their providers. So, I made an appointment. When I arrived and presented my information to the receptionist, I …
Worst Customer Service EVER!!!! EVERY SINGLE TIME I have to call, it ruins my day! Today I was given 3 different ID #’s for the same patient, NONE WORKED, I called back a second time, and 30 minutes later I’m told I have to do a paper claim …
Let’s keep this simple If you go to one of their approved retail outlets such as LensCrafters or Pearle vision you won’t have any headaches from either one of the teams. When things need to get specific, that’s when difficulty appears. Otherwise it’s a good plan for the money.
It’s really hard to speak to talk to an actual person, but once I did, the woman was very nice and did her best to help. The website isn’t very helpful and it’s misleading. It turns out you can only get reimbursed for glasses or contacts, …
Ordered glasses on July 3rd. With the holiday i recieved glasses in an appropriate timeframe. Glass came and litterally (this isn’t exaggerated) one of the lenses had a curved line in it that looked like a coke bottle. Optometrist sent it …
Do I have to rate this company? Very poor customer service. I filed a claim, never heard from them, gave them a call 3 months later and found out my claim was denied because I was 1 day (that’s right!, 1 day) early in filing my claim. …
If I could give them 0 minus Infinity as a rating, I would. I filed a claim on December 28, 2016, and as of today it is still not processed. They said they had the wrong claim number, and I needed to resubmit it. I got the correct claim …
I turned in a claim on 1/29/18 and found out by my own follow up that the claim was declined. Come to find out, another person with my name and birthday in a State 3000 miles away from me and NOT with my home address or SS# filed a claim …
horrible customer service! I filed a claim nearly two years ago and have had no success in resolving it as of now. I have spoken to numerous reps, supervisors, and at one point even had my insurance broker call them directly to attempt to …
The annual contact lense allowance is a joke that barely covers a 3-6 month supply. It’s infuriating to be told that contacts are a cosmetic choice when they are MEDICALLY NECESSARY at my prescription level. I would not be able to drive or …
My employer uses this insurance so I don’t have much option. The benefits seem to be a racket considering that they are owned by Luxottica who also owns the lens providers. When you try to apply your benefit to lenses that are on sale, …
Has a number on the insurance card and says to call it to confirm receipt of your card. When you call they go in to an aggressive sales pitch about offers and a medical alert system. When I said no thank you, they hung up on me. Very unprofessional. Also the Eye Med card is paper and could easily be torn or damaged.
Misleading coverage benefits. Indicated through employer “…can select either contacts or glasses each benefit plan year to be covered. However, employees can receive BOTH, but employee must pay for the lenses, while the plan pays for the …
I am trying to cancel an individual policy and am going through torments trying to find the address to send my cancelation letter to. The letter about my policy says it must be a written cancelation but nowhere is the address written down. I think they don’t want you to cancel since they make it so hard to do so.
Poorly constructed website and incompetent customer service. I went to the Eyemed website to find a claim form. Then the site started to spin until it timed-out. I have one gig Internet service so I know that response was not from my …
AWFUL process! You had better hope there is not a snag. I submitted two claims at the same time and only one was paid. To try to get a person on the phone is an unbelievable feat. I work in IT, so I’m a bit more adept than most to …
Great vision insurance
not good ins. at all.
Worst Customer Service Ever!
Very helpful.
You make it difficult to submit a claim.
Jennifer was awesome
Best ever
I don’t like the help system. It is useless.. not easy at all,, Crazy
Had a short conversation with a representative, very helpful.
Not easy to communicate with customer service. At all. Poorly organized.
Great experience overall. Would recommend.
This company sucks…claims service is terrible. Avoid at all costs!
They were nice and helpful
Their automated system is horrible. Hard to get a hold of someone.
Awesome customer service! Great prices and awesome glasses deals
The worst insurance to mankind! Cant wait for oct to come so i can dump them… FOR REAL!
AGREED WITH OTHERS, CANNOT REACH A PERSON!!! YOUR AUTOMATED DOESNT ANSWER WHAT I NEED! CANCELLING MY INSURANCE TODAY WITH EMPLOYER! NOT WORTH THE MONEY
Switched during open season worst mistake ever they don’t cover any damn thing!!!!!!! Was told that Medicare and Obama care vision package was better!!!!!
Through North Carolina Flex. Filed claim and it took 5 weeks to receive check in mail.
WARNING Identity theft issue caused by this org- they lost my kids info. One year of free monitoring will not help. Disgusted
worst customer service. sent an email with questions and no response.
limited provider network because MOST OFFICES DO NOT WANT Eyemed because of their horrible reimbursement. …
This insurance sucks. If I had known how bad their agreements and benefits are I’d have stayed with my old company. Eyemed is a trash insurance plan and should be avoided.
I’ve been waiting for an EOB from services I had almost 3 months ago. I don’t see why it takes so long to make this available for viewing on their website. I also called the service center and spoke to someone who was NOT friendly at all. She stated she would send it to my email, I’ve been waiting for 2 weeks and counting.
AWEFUL CUSTOMER SERVICE! Cannot connect to a human, and when one does pick up, they are incompetent! Terrible.
eyemed is the worst eyecare insurance – they are owned by the luxotica who also owns pearle vision, target optical, lens crafter and a plethora of brands who make sunglasses – persol, rayban etc… …
Website was easy to use. I found a great doctor and got new glasses.
EyeMed is owned by Luxotica and the only providers in network are also owned by Luxotica. You basically end up paying for your glasses. The providers glasses start at about $400 including lenses and EyeMed covers only up to $175. With my …
Very frustrating company to work with, especially if you are a senior with a medicare plan. They do not tell you that you have a separate number for vision and if you file your claim with the medicare advantage number it will be thrown away, they will not even deny it
I went to Costco for my eye exam and to purchase new glasses, last evening. EyeMed insurance is not accepted by Costco. I purchased a pair of glasses, high index, Transitions lenses, with a progressive bifocal. The price of the frame was …
I’m a provider for Eyemed, I called in and accidentally got on the member line, I told them I was a provider, and they said they couldn’t help me because I was a provider and would have to go back into the phone system as a provider. I’m …
Horrible customer service. Electronic EOB’s not available for viewing (2.5 months after appointment). Called customer service to ask for copies. The rep stated they would be mailed because she didn’t have the ability to email or fax …
I have an insurance company that use Eyemed to handle their eye insurance portion. Their website list America’s Best as one of their providers. So, I made an appointment. When I arrived and presented my information to the receptionist, I …
Worst Customer Service EVER!!!! EVERY SINGLE TIME I have to call, it ruins my day! Today I was given 3 different ID #’s for the same patient, NONE WORKED, I called back a second time, and 30 minutes later I’m told I have to do a paper claim …
Let’s keep this simple If you go to one of their approved retail outlets such as LensCrafters or Pearle vision you won’t have any headaches from either one of the teams. When things need to get specific, that’s when difficulty appears. Otherwise it’s a good plan for the money.
They took very good care of my wife an myself
The insurance that you get for glasses is good. This was an add-on policy to my medical insurance through my employer. …
It’s really hard to speak to talk to an actual person, but once I did, the woman was very nice and did her best to help. The website isn’t very helpful and it’s misleading. It turns out you can only get reimbursed for glasses or contacts, …
Ordered glasses on July 3rd. With the holiday i recieved glasses in an appropriate timeframe. Glass came and litterally (this isn’t exaggerated) one of the lenses had a curved line in it that looked like a coke bottle. Optometrist sent it …
Do I have to rate this company? Very poor customer service. I filed a claim, never heard from them, gave them a call 3 months later and found out my claim was denied because I was 1 day (that’s right!, 1 day) early in filing my claim. …
If I could give them 0 minus Infinity as a rating, I would. I filed a claim on December 28, 2016, and as of today it is still not processed. They said they had the wrong claim number, and I needed to resubmit it. I got the correct claim …
I turned in a claim on 1/29/18 and found out by my own follow up that the claim was declined. Come to find out, another person with my name and birthday in a State 3000 miles away from me and NOT with my home address or SS# filed a claim …
horrible customer service! I filed a claim nearly two years ago and have had no success in resolving it as of now. I have spoken to numerous reps, supervisors, and at one point even had my insurance broker call them directly to attempt to …
The annual contact lense allowance is a joke that barely covers a 3-6 month supply. It’s infuriating to be told that contacts are a cosmetic choice when they are MEDICALLY NECESSARY at my prescription level. I would not be able to drive or …
My employer uses this insurance so I don’t have much option. The benefits seem to be a racket considering that they are owned by Luxottica who also owns the lens providers. When you try to apply your benefit to lenses that are on sale, …
Not helpful and don’t pay what the benefits cover. Long phone waits and difficult to speak with a person. Overall bad experience. Do not recommend.
Has a number on the insurance card and says to call it to confirm receipt of your card. When you call they go in to an aggressive sales pitch about offers and a medical alert system. When I said no thank you, they hung up on me. Very unprofessional. Also the Eye Med card is paper and could easily be torn or damaged.
Misleading coverage benefits. Indicated through employer “…can select either contacts or glasses each benefit plan year to be covered. However, employees can receive BOTH, but employee must pay for the lenses, while the plan pays for the …
I am trying to cancel an individual policy and am going through torments trying to find the address to send my cancelation letter to. The letter about my policy says it must be a written cancelation but nowhere is the address written down. I think they don’t want you to cancel since they make it so hard to do so.
Poorly constructed website and incompetent customer service. I went to the Eyemed website to find a claim form. Then the site started to spin until it timed-out. I have one gig Internet service so I know that response was not from my …
AWFUL process! You had better hope there is not a snag. I submitted two claims at the same time and only one was paid. To try to get a person on the phone is an unbelievable feat. I work in IT, so I’m a bit more adept than most to …