Experience our full-service eye care facility that uses state of the art diagnostic technology to provide expert medical eye care. Our Optical center … See more
Terrible called to inform me glasses were in I asked what time they close (730). Rush after work in the snow. Arrive 7:15 and the place is closed. Thanks for being so inconsiderate!!!!!! Going someplace else next time.
After an hour and a half of being shuffled from narrow Hallway to exam room to hallway and back I left, still not having my exam done. So ridiculous. They obviously overbook with no concern for patients time.
I have been going to eyesite for many years and they always take great care of me. Staff is knowledgeable and courteous.Thanks to eyesite, I have great eyesite
Very professional doctors and accomodating staff in terms of setting appointments, changes, and answering questions. Very highly recommend this practice.
I’ve been coming here for years! I am always completely pleased and satisfied! I don’t even live in Penfield anymore, but it’s still worth it to drive back!
Terrible customer service, Expect to pay much more than other places for the same work. They will never tell you the cost upfront, so ask twice and make sure your insurance covers it.
Great, professional service by friendly staff. The office uses new technology and they made an effort to clean each machine before use. I would recommend!
Very good friendly service from the front desk and throughout the office. The doctors are very knowledgeable and take time to address any issue you might have. I recommend this office
I had an issue with my right eye and was referred to this amazing facility. They fit me in right away and helped correct the issue immediately. I highly recommend this center.
These people will charge you hidden fees for services they don’t tell you about. Make sure you ask for clarity when paying invoices for services they provide to you during your visits.
Great location, friendly and professional staff. It was very easy to get an appointment and to fill out all information on my phone prior to the visit.
They charge an annual “contact lens fitting fee” even if you don’t need different contacts ($70). I’ve never encountered that before. I was also duped into new, “cheaper” contacts that weren’t actually cheaper. I switched to this place for evening appointments, but it’s totally not worth it.
What happened?? Tried to be a repeat customer but they wouldn’t let me. Called twice over 2 weeks to schedule an appointment and never got a call back. Are they no longer in business, voicemail not working, or just bad service? Who knows?
The team at Eyesite is extremely pleasant, professional, and wonderfully efficient. I highly recommend Eyesite if you’re looking for a quality local eye care one stop shop.
Dr. Peters is knowledgeable, professional and welcoming. The staff is friendly and inviting, and I love the new building. My family appreciates their service.
Great office. Have been my caregivers for over 30 years.
Dr. Verrone is kind, professional and so nice to work with.
I have confidence in him and this facility. …
Simply great service 110% satisfied. Totally professional caring with insights to really look after you and your whole health picture. Highly recommend!
I have been to several ophthalmologists, but EyeSite has excellent customer service. And they accept most insurances. Very friendly staff. A very nice experience.
Friendly doctors and staff, good selection of glasses. I appreciated the staff’s support of steering my daughter towards attractive frames in our price range.
Excellent service from Doctor and staff. Excellent selection of frames and very competitive prices. Have done business with this office for several years and have recommended to my family and friends.
My family has been using Eyesite in Penfield for three years and we’re very happy with them. They are very friendly and we get great value on our eyewear.
Love them there always professional, and Dr Peters is the best. My husband and I both are patients and have had nothing but good experiences. I refer anyone who asks!
wish I could leave less than one star! they insisted I give my medical insurance card even though I have separate eye insurance through VSP – I told them I was not using my medical insurance and they still submitted a claim! and then …
Great office, good selection of glasses to choose from, wonderful staff, convenient location, and excellent customer service. Have been a patient here for 5 years and have no complaints, only praise for a job well done!
Very friendly staff all around, beyond helpful when it comes to picking out new frames or just getting an eye exam done. I would highly recommend them to anyone looking for an eye doctor!
Just so everyone knows with COVID-19 the amount of time it takes to make / order and have glasses shipped in could take alittle longer than usual due to the labs being half staffed and shipping delays. We apologize and are doing all within our power to speed up/ prevent any delays
My first time to this eyewear establishment and I was enthralled with the professionalism and care the opticians and optometrists displayed. I was especially pleased with Dr. Ben Peters and the warm welcome I received from Deana when I first walked in!
Dr Benjamin Peters was the worst! I had my eyes dilated without being informed what he was doing (did not consent) just told me my eyes would feel odd for 10 seconds. I had never had my eyes dilated and this was my first visit with this …
The staff were great. I felt my eye care needs were sufficiently met. Pam you were extremely helpful and attentive to my concerns. Thank you for your assistance and taking the time for me.
The professionals at Eyesite have given exemplary service. The receptionists are a pleasure to work with, and the doctor I saw did more thorough examinations than I have ever had at other places.
Excellent experience! Dr. Panda is wonderful! Very knowledgeable, and very detailed in her explainations!!! The center is clean, the glasses choices are abundant, and all of the staff is very friendly!! Our family loves Eyesite!
Very professional, very knowledgeable. From the front desk, to the tech, and also Dr. Verrone – all great people. I have to have my glasses adjusted frequently, and it is never a wait, and always accommodating.
My wife and I have been patients of Dr Peters and Dr Verrone for many, many years and we plan on coming back for many more years because we find them very courteous, friendly and professional as well as all the technicians and assistants.
Thank you for a great service for so many years…….
I was not happy with the service at all! I was told my glasses would be ready in less than a week and almost 4 weeks later I finally got them. I would call once a week and each time I got a different story why they weren’t ready. It …
Bought 2 pairs of glasses at the weekend using my insurance and supplementary VSP insurance. The bill provided was not very detailed. When I returned to pick up my glasses, I asked for a more detailed bill. Upon review, I thought I was …
Very friendly and helpful staff. Every step of the eye exam was explained, and I was very well informed about all of my options. I will certainly recommend to others.
I have trusted my eyes and my kids eyes to Dr. Verrone and his experts at Eye Site for over a decade. We have always been happy with the caring, knowledge and service and recommend them to others all the time.
I have been a patient of Dr. Verrone since the doors opened in Penfield. I have had bi-focal contact lenses for 10 years which are very tricky and he is the best at the fine tuning required. I have stayed with the practice when my vision …
Our family has been coming Eyesite in Penfield, NY for many years. We are always able to get an appointment in a timely manner. The staff & Dr’s are always very friendly, knowledgeable & explain everything they are doing. I have recommended Eyesite in Penfield to our friends & family!
We are so pleased with the professional manner in which the staff at Eyesite assist with our eyeglass and contact needs. We are thankful for the referral we received to try Eyesite by a friend and have not been disappointed. We especially …
I couldn’t wait to go back again today for my eye exam! I had gone to Eyesite in the past and had to stop for a couple years due to changes in insurance carriers. Today when I went back, it was just as I remembered it, friendly welcoming staff, great doctors and knowledgeable people!
I needed lenses that are hard to cut they got it after second round and a month and a half time. I was not impressed with my sales girl. And after that I got her back for the fitting and still not happy but after I adjusted them it’s fine now.
EyeSite lost a customer due to their price gouging, and and from now on I’ll be ordering my contacts from contact lenses king. EyeSite apparently “price matches”, but first you have to purchase them at the original price and mail in a …
I am so impressed with EyeSite! I realized at the very last minute (2:45pm on a Saturday, when I leave tomorrow morning at 6am for Cancun, Mexico for a week) that my contacts were expired. My normal eye doctor’s office was closed and I …
This place was awesome! The secretary, the eye doctor, and everyone else that helped me pick frames etc. I got an amazing deal on Tag Heuer frames that were on clearance because they were moving buildings soon and the guy didn’t try to up sell me anything.
This is by far the best eye care service I have ever recieved. The doctors, staff, and workers are all very helpful, friendly, and willing to go out of there way for you. I would not go anywhere else!
Dealt with then on 3 different frames. Told me with 2 frames that they didnt have the part for repair…sad sold the frames to me….the last frame the guy tried to pin the lost of my last frame on me when I left it there to repair my …
I bring my whole family here and we always have a positive experience. We know our eyes are important and they are well taken care of here. The staff are kind and professional and I recommend EyeSite to anyone needing eye care.
I have used the services of EyeSite in Penfield for both my elderly parents. Looking after the needs of elderly parents is challenging at best, but it is extra difficult for me because I live far away. EyeSite has been extremely helpful in …
I picked this place because they indicated on their website that they took my insurance. I gave them my insurance information when I made my appointment. I went to the appointment and it was right AFTER my exam that they informed me that …
Good service and staffs are friendly !
But watch out for some extra services that you may not need to.
( they don’t ask me ahead for the services and bill them to my health insurance then I have to pay 2 copays for the services that I thought everything is included in eye exam )
Finding the right toric lenses for vision correction and staying in place has always been a challenge for me. Chain stores have never spent as much time or offered as many trials and follow ups to make sure I end up with the perfect pair. I will be Dr Lovett’s PITA for life.
They are nice and the Dr is good, but they charge a “fitting fee” of $80 that isn’t covered by insurance and takes away from your insurance money meant for glasses or contacts. Others do not do this, so I would recommend looking elsewhere if you want to get the full benefit of your insurance.
I just had an eye exam and got new glasses at Eyesite in Penfield, NY. It was a very good experience. My exam was done efficiently, thoroughly and very professionally. The doctor conveyed everything to me in a manner that I could …
First time customer, going in for a new pair of glasses and contact lenses. Super friendly and helpful staff! Pat did a great job to help me find new glasses and order contacts quickly and efficiently and made what I thought would be a drag of a process turn out to be quick and enjoyable! Check these guys out!
Eye site has always given great customer service. Their processes for protecting customers during the COVID-19 pandemic are well thought out and thorough. Excellent experience all around.
I went to Eyesite because they are near my house and are in the VSP network. I had not had an eye exam in many years and was impressed by the friendliness and efficiency of the staff would definitely recommend their services.
I have been coming to eye site for many years. They are all very nice and always explain everything to me so I know what is going on. I even have my mother and my kids that I bring here as well. I drive about a half hour to come here and I …
Great eye care center.
My husband and I both had appointments. Courteous and friendly staff.
The doctor took time to answer all of questions in great detail.
So happy to have found a new eye care center so close to our new neighborhood!
Dr. Verone is always very kind and highly skilled. The variety of glasses is excellent and the staff is always more than happy to help in any way possible. I’ve been using them for many years and have no intentions to go anywhere else.
Dr. Verrone has been my eye doctor for a long time and he is the best eye doctor that I ever had. His exams are thorough. I’ve had to call him with emergency eye questions when I have scratched and injured my eyes and he always gets back to …
If you want great care for your eyesight feel free to invest in the experience of this firm. You can ask questions and they will present you the evidence; moreover they share the evidence with your primary care physician.
You expand the team caring for your overall health. Paul.
Wonderful place! I have been bringing my kids to eye site for years. Dr. Peters is so great with kids. He took care of my daughter with an urgent eye injury and my sons yearly eye exam for glasses. Great selection of glasses too.
I have been coming here for several years now and every single year the staff is seriously lacking in customer service skills. Further, after calling around and doing research on other local eye doctors, I found out I have been paying way …
I did not have a good experience with this office. I have had to visit the doctor once or twice a month while we try to fit my contacts. I have been wearing contact lenses for 15 years and have never had such problems. While it can be …
Dr Varrone is the very best in my opinion. Latest equipment but more importantly, he is extremely thorough with comprehensive tests and evaluations that I have only found at Ophthalmologists. He adds a better ability to create the proper …
Best eye exam and eyewear buying experience I have ever had. The doctor was not in a rush with the exam like so many others always seem to be. She spoke to me about all of my questions, which I had a few, including a couple about my son. …
This year’s visit marked my 4th annual eye exam and purchase of glasses and contacts. I LOVE the location, the selection and most of all the Staff. Everyone is helpful and cheerful.
I love Dr Verone or would never use this place again. After ordering 3 pairs of glasses, I had to make 6 trips back & forth – one hour each way – to get them adjusted, replacing 2 sets of lenses and finally just returning one pair and …
My wife and I have been going to EyeSite since they opened. We have always been extremely happy with the services. The office is staffed with very friendly and helpful people. I just went through a contact lenses fitting procedure. Dr Pandys was patient and thorough and I wound up with a perfect prescription.
Updated Review – We posted a review with unpleasant experience with the office and received follow up calls right away. We do appreciate the fast turn around. Dr. Peters is great, very friendly and professional, would recommend him.
A very well run operation. Doctors and assistants were very helpful and eager to answer all of my questions. Huge selection of eyeglass frames. They used state-of-the-art equipment to examine my eyes.
This is one of the most professional business practices I’ve been to. All of the staff are polite, concerned about the patient’s wellbeing and attentive to details. I would highly recommend EyeSite!
I switched here from vision works in pittsford. They have a great selection of glasses for men and women. Everyone so far has been pleasant to work with and helpful when picking out frames. They will soon be moving to a bigger location close by which is great! I really like the doctor here as well. I’m very happy I made the switch.
3 hours I was there for an eye exam. Never called me to tell me my glasses were ready. I waited 3 1/2 weeks and followed up with them. I feel as though they overbook their appointments leaving people with long wait times. Went once and will never return.
Dr Verrone is professional , kind and intelligent. My husband and I have been going to him for years . Very trustworthy and has helped us both with our different eye problems. Highly recommended.
I have been a patient at Eyesite for many years and followed regularly due to glaucoma. Today, I arrived for my appointment with Dr. Verrone to be told by Dr. Peter that he didn’t know how I happened to end up on his schedule when he …
Dr. Verrone has been providing excellent eye care to my family for over 12 years. With access to the latest technology, we know we are receiving the best eye care possible. The staff are friendly, educated, and a pleasure to interact …
I booked three appointments for my family and I on the same day at the same time and everything went smooth. From check in, to our frame search, and through check out, the service was very professional and the staff were went above and beyond to make sure we left satisfied. I will definitely be recommending this practice to others.
I’ve been going to EYESITE since 2005. I’ve seen both Dr. Verrone and Dr. Peters. The professionalism of the whole staff is always bar none. Their new facility is absolutely gorgeous! So many frames choices and the opticians are always …
Dr Peters and his team did an amazing job helping my daughter get her first pair of contacts. Service was quick and friendly. I highly recommend. Thanks Eyesite.
Start to finish, an awesome experience! Expedient without being rushed; friendly and professional; with just the right touch of good humor when I kept confusing my right from my left! (Long day 🙂) …
Dr. Verrone went out of his way on a busy Monday to fit my son in for an eye issue. He took his time to make sure we understand what the issue was and how to remedy. Highly recommended.
Staff-incredible.
Beautiful space and site with excellent staff! I felt very comfortable and welcomed there and the knowledge level was high! They showed me different frames that were great for my son and helped to fit him!!
The staff here was incredible. Everyone I encountered was upbeat and friendly. My optometrist was very attentive and listened to my concerns. He was confident in his responses and was thorough in his explanations. I will definitely be coming back!
Eyesite has terrific doctors, mine is Dr. Varone and I feel extremely comfortable with the care of my eyes and eyesight. I have worked with Terry for years with him helping me with styles, getting the prescription correct in the lenses and of course fit! I recommend Eyesight for the total care of your eyes from health to style!!
Kara, Karlie, and Dr. Lovett were friendly, thorough, professional, and efficient. I shared my preferences on glasses and the team had several pairs of glasses waiting for me to try on after my exam. Travis, my optician, set me up with …
Highly recommend Eyesite. It was a seamless experience for me. Very efficient, knowledgeable and friendly staff! They even sent my eye exam results to the state in order to renew my drivers license. Overall a wonderful experience!
The customer service at Eyesite is remarkable. If I ever have any issues with my glasses, this place is always able to fix them quickly and very stress-free. The eye glass specialists are very helpful and definitely represent a focus on ensuring that the customer experience is great!
I love Dr. Peters and his staff. They are friendly, thorough and willing to help you. Could not highly recommend them if you’re seeking a new eye doctor.
I went to EyeSite in Penfield. This is the 1st time since 2013. Wouldn’t recommend waiting that long between eye exams.
They were just as nice, friendly, & professional as I remember. …
Have been going to EyeSite
for many years. The eye doctor is very through and listens to all your concerns. They help pick out glasses frames that look amazing. …
Two stars because they get the job done. Doctor and staff are friendly, trendy office space, but eye exam cost $250 ($100 copay and was informed that I still owed $150 when I called to get my prescription). (This seems high to me, but not …
I’ve been going to EYESITE for years and am very satisfied with their professionalism and care. I drive across town for my appointments and it’s worth it. Dr. Peters is the best and has great communication skills helping to understand the process.
Great place for eye care. Friendly and efficient. Dr. Lovett takes time to explain and answer questions. Never feel rushed or that any questions are insignificant. Would highly recommend.
My 6 year old had a great experience as a first time eye exam after the school nurse suggested we be seen. The reception staff was friendly and very helpful. Madison, our nurse was so friendly and playful she put my daughter at ease right …
I’ve been a patient for ~6 years entire staff is amazing, they kind, funny and supportive. I’m going to miss them when I relocate. I hope the next Eyesite staff I engage with is just as good if not better.
Before going to Eyesite I went to a well known chain (located mostly in malls) and always struggled with my contact lens comfort and my prescription always seemed to change based on which doctor I saw — coming to Eyesite was the best move …
I have been going to Eyesite for about 15 years now. Dr. Verrone has been checking my sight and eye condition and I have full confidence in the care he is giving my eyesight. I work mostly with Terry for picking out glasses and his taste, …
I went there for an eye exam last year. That went fine. I have great insurance and never received anything until 1 year later. They stated they were behind on billing and I owed 20 dollars. I let them know that I needed an actual bill sent …
I just moved to the area and needed to find a new eye doctor. I called them today to see if I could set up an appointment soon and they were able to fit me in in less than an hour! When I arrived, I was impressed by the clean and organized …
Great service
Great staff!
Thorough eye exam
Front staff is amazing
Dr. Peters is the best!
I can see again!
Consistently exceeds my expectations!
Staff very friendly and helpful
Dr. Verone is great!
Great staff all around
Staff is very friendly and helpful.
Awesome place! Highly recommend
Friendly and helpful doctors and staff
Love this eye doctor!
Very detailed with appt. Take their time.
The staff was friendly and sufficient
awesome service!
Unqualified optometrists, outdated equipment, and terrible customer service.
Experienced, nice staff, skillful fixes and adjustments.
Great and friendly people. Service was good.
Great place and Dr. Verrone gets it right each time!
Dr Peters is very thorough and patient.
Everyone helpful and very nice. Quick and efficient…on time!
Great people, doctors who really care.
Very knowledgeable staff. Everyone is very nice and helpful!
Everyone was very friendly and helpful.
Great service and prices and great choices…very pleased with them
Great fast service from very professional and skilled staff.
I’ve been going there for years and it’s the only eye place I’ll go to
Great environment and awesome staff! Provide very nice service and have great selections.
Great professional office staff, would highly recommend to family and friends.
I love eyesite! They are so professional and friendly. Great service!
Eyesight is great! Nice clean and friendly environment.
I walked out after waiting an hour and twenty five minutes to see the doctor. Completely ridiculous and I’ll never go back!!!
I’ve been coming here since 2011. My experience has been awesome, staff is friendly and are helpful.
This is a great practice. Everyone was very kind and helpful.
Beautiful place! Awesome selection of eyewear.
Everyone was so nice and friendly! They were helpful in picking out frames too!
I’ve been going to Dr. Verrone for the last five years. I won’t go anywhere else for my eye care.
Great service and nice selection. Terry has always given me and my family impeccable service.
Horrible experience! I waited for a total of an hour when the place wasn’t even busy. Never again will I go back there. Bottom line, they suck.
Very friendly, great service, tons of options at reasonable prices. Happy to be a client.
Excellent customer service. Friendly and very efficient and knowledgeable staff.
Very good experience! Glad I came back
Great! I always receive a complete and thorough examination. Customer service was excellent.
Great staff and a wonderful eye doctor- definitely recommend this place to anyone
Very friendly as fast. Made sure my glasses were ready for when I went back to school!
They were so kind and got me in so quickly. I have been coming here for years and still drive an hour each way to continue care here.
We love it here!! Our whole family switched over. Dr. Pandya is great.
Great experience from front desk to eyeglass purchase.
Terrible called to inform me glasses were in I asked what time they close (730). Rush after work in the snow. Arrive 7:15 and the place is closed. Thanks for being so inconsiderate!!!!!! Going someplace else next time.
Dr verone is the best eye doctor on the planet and eyesight is the best place on the planet
Very caring, polite and concerned for you as their patient.
Everyone is very friendly and nice. Have seen both Dr.Peters and Dr. Verrone and both are very nice and understanding.
Very professional , they have all the latest testing equipment. Nice assortment of medium to high end frames.
Friendly staff not a Long wait and insurance covered the whole bill for an exam and new glasses!
Always so friendly and knowledgeable. Appointments are easy to make and you are not waiting forever to be seen!
Very friendly and professional. Had to change eye doctors and came here from a friend referring the place. Glad I did! Wide selection of glasses too!
Staff was friendly and Dr. Peters did a very thorough exam.
The people at EyeSite are very friendly and it was simple and easy to make an appointment! highly recommend them!
After an hour and a half of being shuffled from narrow Hallway to exam room to hallway and back I left, still not having my exam done. So ridiculous. They obviously overbook with no concern for patients time.
Great place, large variety of glasses, professional staff, but most importantly, you are greeted with a smile! You’re be happy you choose Eyesite
I’ve been a patient for over 20 years now, wouldn’t dream of going anywhere else. The very best in the business!!
I have been going to eyesite for many years and they always take great care of me. Staff is knowledgeable and courteous.Thanks to eyesite, I have great eyesite
Very professional doctors and accomodating staff in terms of setting appointments, changes, and answering questions. Very highly recommend this practice.
The staff was very friendly, they were extremely helpful with picking out the right fit of glasses for my boys.
We have been going to Eyesite for a couple years. Great staff, thorough exam and fitting. I would recommend them.
Quick, efficient and everyone is very nice, this is my first visit to eyesite for an actual appointment. Have purchased contacts from them in past.
I’ve been coming here for years! I am always completely pleased and satisfied! I don’t even live in Penfield anymore, but it’s still worth it to drive back!
Great friendly staff! Very accomodating.
Terrible customer service, Expect to pay much more than other places for the same work. They will never tell you the cost upfront, so ask twice and make sure your insurance covers it.
Great, professional service by friendly staff. The office uses new technology and they made an effort to clean each machine before use. I would recommend!
We have been going to Eyesite for quite a few years. It is always a pleasant experience. The staff is great and always very helpful.
Very good friendly service from the front desk and throughout the office. The doctors are very knowledgeable and take time to address any issue you might have. I recommend this office
I had an issue with my right eye and was referred to this amazing facility. They fit me in right away and helped correct the issue immediately. I highly recommend this center.
These people will charge you hidden fees for services they don’t tell you about. Make sure you ask for clarity when paying invoices for services they provide to you during your visits.
Great location, friendly and professional staff. It was very easy to get an appointment and to fill out all information on my phone prior to the visit.
I always have a great experience with EyeSite! I highly recommend them! Very professional!
Friendly, caring, knowledgeable staff. No problems with my prescription. The office is very clean and minimal wait time.
Nice staff, very clean environment. Everyone was super helpful and explained what my insurance covered and made glasses shopping simple.
Eyesite has the best customer service and the most caring, competent doctors and staff. They always go above and beyond. I recommend it to everyone.
They charge an annual “contact lens fitting fee” even if you don’t need different contacts ($70). I’ve never encountered that before. I was also duped into new, “cheaper” contacts that weren’t actually cheaper. I switched to this place for evening appointments, but it’s totally not worth it.
Excellent customer service! Doctor answered all my questions and treated me with respect. Large selection of eyeglasses that are also affordable.
Eyesite staff is courteous, friendly and helpful. Dr. Verrone is the best….professional, attentive, helpful and very thorough.
Very friendly employees. Quick service. Many options of contacts and glasses. The also have clean bathrooms and completely beverages.
What happened?? Tried to be a repeat customer but they wouldn’t let me. Called twice over 2 weeks to schedule an appointment and never got a call back. Are they no longer in business, voicemail not working, or just bad service? Who knows?
The team at Eyesite is extremely pleasant, professional, and wonderfully efficient. I highly recommend Eyesite if you’re looking for a quality local eye care one stop shop.
Dr. Peters is knowledgeable, professional and welcoming. The staff is friendly and inviting, and I love the new building. My family appreciates their service.
Great office. Have been my caregivers for over 30 years.
Dr. Verrone is kind, professional and so nice to work with.
I have confidence in him and this facility. …
Simply great service 110% satisfied. Totally professional caring with insights to really look after you and your whole health picture. Highly recommend!
I have been to several ophthalmologists, but EyeSite has excellent customer service. And they accept most insurances. Very friendly staff. A very nice experience.
Friendly doctors and staff, good selection of glasses. I appreciated the staff’s support of steering my daughter towards attractive frames in our price range.
Excellent service from Doctor and staff. Excellent selection of frames and very competitive prices. Have done business with this office for several years and have recommended to my family and friends.
Have been coming here for a few years!
Drs. are awesome! Frame selection is great! New building will be open in April! It’s a work of art! Come see!
My family has been using Eyesite in Penfield for three years and we’re very happy with them. They are very friendly and we get great value on our eyewear.
Love them there always professional, and Dr Peters is the best. My husband and I both are patients and have had nothing but good experiences. I refer anyone who asks!
wish I could leave less than one star! they insisted I give my medical insurance card even though I have separate eye insurance through VSP – I told them I was not using my medical insurance and they still submitted a claim! and then …
Great office, good selection of glasses to choose from, wonderful staff, convenient location, and excellent customer service. Have been a patient here for 5 years and have no complaints, only praise for a job well done!
Very friendly staff all around, beyond helpful when it comes to picking out new frames or just getting an eye exam done. I would highly recommend them to anyone looking for an eye doctor!
Just so everyone knows with COVID-19 the amount of time it takes to make / order and have glasses shipped in could take alittle longer than usual due to the labs being half staffed and shipping delays. We apologize and are doing all within our power to speed up/ prevent any delays
My first time to this eyewear establishment and I was enthralled with the professionalism and care the opticians and optometrists displayed. I was especially pleased with Dr. Ben Peters and the warm welcome I received from Deana when I first walked in!
Dr Benjamin Peters was the worst! I had my eyes dilated without being informed what he was doing (did not consent) just told me my eyes would feel odd for 10 seconds. I had never had my eyes dilated and this was my first visit with this …
The staff were great. I felt my eye care needs were sufficiently met. Pam you were extremely helpful and attentive to my concerns. Thank you for your assistance and taking the time for me.
The professionals at Eyesite have given exemplary service. The receptionists are a pleasure to work with, and the doctor I saw did more thorough examinations than I have ever had at other places.
First time there and was pleased with everyone. Highly reccomend Eyesite!
Excellent experience! Dr. Panda is wonderful! Very knowledgeable, and very detailed in her explainations!!! The center is clean, the glasses choices are abundant, and all of the staff is very friendly!! Our family loves Eyesite!
Very professional, very knowledgeable. From the front desk, to the tech, and also Dr. Verrone – all great people. I have to have my glasses adjusted frequently, and it is never a wait, and always accommodating.
My wife and I have been patients of Dr Peters and Dr Verrone for many, many years and we plan on coming back for many more years because we find them very courteous, friendly and professional as well as all the technicians and assistants.
Thank you for a great service for so many years…….
I was not happy with the service at all! I was told my glasses would be ready in less than a week and almost 4 weeks later I finally got them. I would call once a week and each time I got a different story why they weren’t ready. It …
Bought 2 pairs of glasses at the weekend using my insurance and supplementary VSP insurance. The bill provided was not very detailed. When I returned to pick up my glasses, I asked for a more detailed bill. Upon review, I thought I was …
Very friendly and helpful staff. Every step of the eye exam was explained, and I was very well informed about all of my options. I will certainly recommend to others.
I have trusted my eyes and my kids eyes to Dr. Verrone and his experts at Eye Site for over a decade. We have always been happy with the caring, knowledge and service and recommend them to others all the time.
I have been a patient of Dr. Verrone since the doors opened in Penfield. I have had bi-focal contact lenses for 10 years which are very tricky and he is the best at the fine tuning required. I have stayed with the practice when my vision …
Our family has been coming Eyesite in Penfield, NY for many years. We are always able to get an appointment in a timely manner. The staff & Dr’s are always very friendly, knowledgeable & explain everything they are doing. I have recommended Eyesite in Penfield to our friends & family!
We are so pleased with the professional manner in which the staff at Eyesite assist with our eyeglass and contact needs. We are thankful for the referral we received to try Eyesite by a friend and have not been disappointed. We especially …
I couldn’t wait to go back again today for my eye exam! I had gone to Eyesite in the past and had to stop for a couple years due to changes in insurance carriers. Today when I went back, it was just as I remembered it, friendly welcoming staff, great doctors and knowledgeable people!
I needed lenses that are hard to cut they got it after second round and a month and a half time. I was not impressed with my sales girl. And after that I got her back for the fitting and still not happy but after I adjusted them it’s fine now.
EyeSite lost a customer due to their price gouging, and and from now on I’ll be ordering my contacts from contact lenses king. EyeSite apparently “price matches”, but first you have to purchase them at the original price and mail in a …
I am so impressed with EyeSite! I realized at the very last minute (2:45pm on a Saturday, when I leave tomorrow morning at 6am for Cancun, Mexico for a week) that my contacts were expired. My normal eye doctor’s office was closed and I …
This place was awesome! The secretary, the eye doctor, and everyone else that helped me pick frames etc. I got an amazing deal on Tag Heuer frames that were on clearance because they were moving buildings soon and the guy didn’t try to up sell me anything.
This is by far the best eye care service I have ever recieved. The doctors, staff, and workers are all very helpful, friendly, and willing to go out of there way for you. I would not go anywhere else!
Dealt with then on 3 different frames. Told me with 2 frames that they didnt have the part for repair…sad sold the frames to me….the last frame the guy tried to pin the lost of my last frame on me when I left it there to repair my …
I bring my whole family here and we always have a positive experience. We know our eyes are important and they are well taken care of here. The staff are kind and professional and I recommend EyeSite to anyone needing eye care.
They were friendly, quick and thorough. I can’t say enough about their practice!
I have been a patient of Dr. Verone and EyeSite for several years. I have nothing but positive things to say about them. …
I have used the services of EyeSite in Penfield for both my elderly parents. Looking after the needs of elderly parents is challenging at best, but it is extra difficult for me because I live far away. EyeSite has been extremely helpful in …
I picked this place because they indicated on their website that they took my insurance. I gave them my insurance information when I made my appointment. I went to the appointment and it was right AFTER my exam that they informed me that …
Crazy parking, but first rate care. Dr Pandya and staff are very thorough, friendly, easy and open. Amazing selection of frames. Beautiful facilities.
Good service and staffs are friendly !
But watch out for some extra services that you may not need to.
( they don’t ask me ahead for the services and bill them to my health insurance then I have to pay 2 copays for the services that I thought everything is included in eye exam )
Finding the right toric lenses for vision correction and staying in place has always been a challenge for me. Chain stores have never spent as much time or offered as many trials and follow ups to make sure I end up with the perfect pair. I will be Dr Lovett’s PITA for life.
Wonderful staff and eye doctors that assisted me in this first visit to Eyesite. Extremely efficient and very well set up.
They are nice and the Dr is good, but they charge a “fitting fee” of $80 that isn’t covered by insurance and takes away from your insurance money meant for glasses or contacts. Others do not do this, so I would recommend looking elsewhere if you want to get the full benefit of your insurance.
I just had an eye exam and got new glasses at Eyesite in Penfield, NY. It was a very good experience. My exam was done efficiently, thoroughly and very professionally. The doctor conveyed everything to me in a manner that I could …
First time customer, going in for a new pair of glasses and contact lenses. Super friendly and helpful staff! Pat did a great job to help me find new glasses and order contacts quickly and efficiently and made what I thought would be a drag of a process turn out to be quick and enjoyable! Check these guys out!
Eye site has always given great customer service. Their processes for protecting customers during the COVID-19 pandemic are well thought out and thorough. Excellent experience all around.
I went to Eyesite because they are near my house and are in the VSP network. I had not had an eye exam in many years and was impressed by the friendliness and efficiency of the staff would definitely recommend their services.
I have been coming to eye site for many years. They are all very nice and always explain everything to me so I know what is going on. I even have my mother and my kids that I bring here as well. I drive about a half hour to come here and I …
Great eye care center.
My husband and I both had appointments. Courteous and friendly staff.
The doctor took time to answer all of questions in great detail.
So happy to have found a new eye care center so close to our new neighborhood!
Dr. Verone is always very kind and highly skilled. The variety of glasses is excellent and the staff is always more than happy to help in any way possible. I’ve been using them for many years and have no intentions to go anywhere else.
Dr. Verrone has been my eye doctor for a long time and he is the best eye doctor that I ever had. His exams are thorough. I’ve had to call him with emergency eye questions when I have scratched and injured my eyes and he always gets back to …
If you want great care for your eyesight feel free to invest in the experience of this firm. You can ask questions and they will present you the evidence; moreover they share the evidence with your primary care physician.
You expand the team caring for your overall health. Paul.
Wonderful place! I have been bringing my kids to eye site for years. Dr. Peters is so great with kids. He took care of my daughter with an urgent eye injury and my sons yearly eye exam for glasses. Great selection of glasses too.
Dr. Lovett is absolutely the best! Both my parents were extremely happy! Will always recommend her to my friends. Thank you for all you do doctor!
Friendly and knowledgeable staff, been coming here over 20 years, Dr.Verrone hasn’t let me down!
I have been coming here for several years now and every single year the staff is seriously lacking in customer service skills. Further, after calling around and doing research on other local eye doctors, I found out I have been paying way …
I did not have a good experience with this office. I have had to visit the doctor once or twice a month while we try to fit my contacts. I have been wearing contact lenses for 15 years and have never had such problems. While it can be …
Dr Varrone is the very best in my opinion. Latest equipment but more importantly, he is extremely thorough with comprehensive tests and evaluations that I have only found at Ophthalmologists. He adds a better ability to create the proper …
Best eye exam and eyewear buying experience I have ever had. The doctor was not in a rush with the exam like so many others always seem to be. She spoke to me about all of my questions, which I had a few, including a couple about my son. …
This year’s visit marked my 4th annual eye exam and purchase of glasses and contacts. I LOVE the location, the selection and most of all the Staff. Everyone is helpful and cheerful.
I love Dr Verone or would never use this place again. After ordering 3 pairs of glasses, I had to make 6 trips back & forth – one hour each way – to get them adjusted, replacing 2 sets of lenses and finally just returning one pair and …
My wife and I have been going to EyeSite since they opened. We have always been extremely happy with the services. The office is staffed with very friendly and helpful people. I just went through a contact lenses fitting procedure. Dr Pandys was patient and thorough and I wound up with a perfect prescription.
Updated Review – We posted a review with unpleasant experience with the office and received follow up calls right away. We do appreciate the fast turn around. Dr. Peters is great, very friendly and professional, would recommend him.
A very well run operation. Doctors and assistants were very helpful and eager to answer all of my questions. Huge selection of eyeglass frames. They used state-of-the-art equipment to examine my eyes.
This is one of the most professional business practices I’ve been to. All of the staff are polite, concerned about the patient’s wellbeing and attentive to details. I would highly recommend EyeSite!
Great experience. Dr. Verrone and staff are awesome to work with. Had me all set in no time at all. Very friendly staff. Highly recommended
I switched here from vision works in pittsford. They have a great selection of glasses for men and women. Everyone so far has been pleasant to work with and helpful when picking out frames. They will soon be moving to a bigger location close by which is great! I really like the doctor here as well. I’m very happy I made the switch.
3 hours I was there for an eye exam. Never called me to tell me my glasses were ready. I waited 3 1/2 weeks and followed up with them. I feel as though they overbook their appointments leaving people with long wait times. Went once and will never return.
Dr Verrone is professional , kind and intelligent. My husband and I have been going to him for years . Very trustworthy and has helped us both with our different eye problems. Highly recommended.
I have been a patient at Eyesite for many years and followed regularly due to glaucoma. Today, I arrived for my appointment with Dr. Verrone to be told by Dr. Peter that he didn’t know how I happened to end up on his schedule when he …
Dr. Verrone has been providing excellent eye care to my family for over 12 years. With access to the latest technology, we know we are receiving the best eye care possible. The staff are friendly, educated, and a pleasure to interact …
I booked three appointments for my family and I on the same day at the same time and everything went smooth. From check in, to our frame search, and through check out, the service was very professional and the staff were went above and beyond to make sure we left satisfied. I will definitely be recommending this practice to others.
I’ve been going to EYESITE since 2005. I’ve seen both Dr. Verrone and Dr. Peters. The professionalism of the whole staff is always bar none. Their new facility is absolutely gorgeous! So many frames choices and the opticians are always …
Been going to Eyesite for years. Staff always very friendly and the doctors are the best!
Dr Peters and his team did an amazing job helping my daughter get her first pair of contacts. Service was quick and friendly. I highly recommend. Thanks Eyesite.
Start to finish, an awesome experience! Expedient without being rushed; friendly and professional; with just the right touch of good humor when I kept confusing my right from my left! (Long day 🙂) …
Dr. Verrone went out of his way on a busy Monday to fit my son in for an eye issue. He took his time to make sure we understand what the issue was and how to remedy. Highly recommended.
Staff-incredible.
Beautiful space and site with excellent staff! I felt very comfortable and welcomed there and the knowledge level was high! They showed me different frames that were great for my son and helped to fit him!!
The staff here was incredible. Everyone I encountered was upbeat and friendly. My optometrist was very attentive and listened to my concerns. He was confident in his responses and was thorough in his explanations. I will definitely be coming back!
Eyesite has terrific doctors, mine is Dr. Varone and I feel extremely comfortable with the care of my eyes and eyesight. I have worked with Terry for years with him helping me with styles, getting the prescription correct in the lenses and of course fit! I recommend Eyesight for the total care of your eyes from health to style!!
Kara, Karlie, and Dr. Lovett were friendly, thorough, professional, and efficient. I shared my preferences on glasses and the team had several pairs of glasses waiting for me to try on after my exam. Travis, my optician, set me up with …
Highly recommend Eyesite. It was a seamless experience for me. Very efficient, knowledgeable and friendly staff! They even sent my eye exam results to the state in order to renew my drivers license. Overall a wonderful experience!
I have been going to this practice for about 30 years.
I am very pleased with the care and services. I would highly recommend this practice.
The customer service at Eyesite is remarkable. If I ever have any issues with my glasses, this place is always able to fix them quickly and very stress-free. The eye glass specialists are very helpful and definitely represent a focus on ensuring that the customer experience is great!
I love Dr. Peters and his staff. They are friendly, thorough and willing to help you. Could not highly recommend them if you’re seeking a new eye doctor.
I went to EyeSite in Penfield. This is the 1st time since 2013. Wouldn’t recommend waiting that long between eye exams.
They were just as nice, friendly, & professional as I remember. …
Have been going to EyeSite
for many years. The eye doctor is very through and listens to all your concerns. They help pick out glasses frames that look amazing. …
The entire staff of Eyesite is very professional and friendly. Dr. Verrone runs a tight ship and is spot on with his exams.
Absolutely phenomenal staff. Service is professional and friendly. Definitely the best vision practice in Rochester in my experience.
Two stars because they get the job done. Doctor and staff are friendly, trendy office space, but eye exam cost $250 ($100 copay and was informed that I still owed $150 when I called to get my prescription). (This seems high to me, but not …
I’ve been going to EYESITE for years and am very satisfied with their professionalism and care. I drive across town for my appointments and it’s worth it. Dr. Peters is the best and has great communication skills helping to understand the process.
Great place for eye care. Friendly and efficient. Dr. Lovett takes time to explain and answer questions. Never feel rushed or that any questions are insignificant. Would highly recommend.
My 6 year old had a great experience as a first time eye exam after the school nurse suggested we be seen. The reception staff was friendly and very helpful. Madison, our nurse was so friendly and playful she put my daughter at ease right …
I’ve been a patient for ~6 years entire staff is amazing, they kind, funny and supportive. I’m going to miss them when I relocate. I hope the next Eyesite staff I engage with is just as good if not better.
Before going to Eyesite I went to a well known chain (located mostly in malls) and always struggled with my contact lens comfort and my prescription always seemed to change based on which doctor I saw — coming to Eyesite was the best move …
I have been going to Eyesite for about 15 years now. Dr. Verrone has been checking my sight and eye condition and I have full confidence in the care he is giving my eyesight. I work mostly with Terry for picking out glasses and his taste, …
I went there for an eye exam last year. That went fine. I have great insurance and never received anything until 1 year later. They stated they were behind on billing and I owed 20 dollars. I let them know that I needed an actual bill sent …
I just moved to the area and needed to find a new eye doctor. I called them today to see if I could set up an appointment soon and they were able to fit me in in less than an hour! When I arrived, I was impressed by the clean and organized …