When you need medical treatment, you should see the specialists at Family Care Southwest. This clinic provides exceptional and gentle medical … See more
I love this practice, my apts are always on time and cindy hildebrand is a great pa. She is very personable and really sits down and talks to you about your issues. Keep up the good work.
As someone who has worked in the medical field both in combat medicine in the military and family care I can say without a doubt this place has HORIBLE service. Best example is I litrally showed up haing dificulty walking with acute sharp …
I quit going to this office 5 years ago because I would be waiting in the waiting room at 2:45 for my 2:30 appointment and IF I made it to the room at that time, I might get seen by 3:00 but no appointment was less than an hour. I called …
Horrible, horrible people. All I can say is don’t ever get behind on your bill because if you do they will hold your medication refill that you have been taking for years over your head until they are happy. Every doctor knows how harmful …
I called for an appointment and was put on hold for 25 minutes. I was in position one and thought my call would be picked up soon. Than my call was suddenly dropped! I immediately called back. Now I’m on hold again and it’s been 15 minutes. …
they have always taken great care of my mom and dad. Im so greatfu for them! Sometimes medications get messed up by the phram we use or a doctor makes an error, i know i can count on family center , Lisa Keller, Lora Morgan, Becky, and …
I see Lara Morgan and absolutely love her! She is thorough and explains everything so that I can understand, welcomes questions from me and is a true partner in caring for my health! The staff is friendly, you never sit on hold and they are great with follow up.
I have been a patient of Dr. Sims since I moved here in 2006. Dr. Sims & his team goes above and beyond every time I need a visit, RX or even a question answered. The staff from receptionist, MA, PA, billing etc are all friendly, …
@2040 – Ditto everything you said except our family has been Family Care Southwest “groupies” since 1993. Sometimes (not often) faces change, but the environment is always caring and positive. Dr. Story is my PCP and she must know every …
I have been a patient of Dr Story for 20 years now. Over the last year or so the staff has become very uncaring unpersonable people. I have been in a bad place for a while and I lost my cool over the phone. I was having a follow up over my …
The medical practice is good, but their business practices are not. I was a patient here for 10 years, but they dropped me last month because I had a sick child and needed to cancel an appointment within 24 hours. I’ve heard similar stories …
This is not my real name. I’m still a patient there and you never know what ppl will do with your private record, hence, why I use my factious account. I’ve been a patient for many years and the dr has been great. The receptionist is …
Listen, I’m not one to leave reviews but we need to talk about this place for a minute. I need everyone to understand that I’m not a casual patient of this practice, I trust them with my entire family …
I have been a patient for 10+ years and see Dr. Story and Cindy who are both great! But I just recently called a nurse with some questions and she was very rude. I felt like she was to busy to answer my questions and wanted to get me off …
Find another office, this one is terrible. The doctor tried to pressure me into getting a flu shot despite me making it incredibly clear that I was not interested. When the nurse brought it up and I told them I wasn’t interested in getting …
Lara Morgan is the PA that I see at Family Care Southwest. I have been unhappy for many years in search of a PCP that will take their time with me rather than trying to get me in and out of the office. I was very happy to find out that Lara …
I’ve been going here for many years and my children and husband even go here. We love the staff and love our primary doctor, Dr. Lara. She has been amazing with me and my kids. She’s kind, gives you plenty of information you may need. I …
By far the most unprofessional clinic I have ever been to. I tried to get some forms filled out for some personal matters that were urgent to me. I dropped them off at the front desk and I was assured that they would be filled out. However, …
First of all, my doctor Cindy Hildebrand, is an amazing doctor. Anytime that I am having health issues, it is like going to see a friend – a cool friend.. that has great advice and even good recommendations for other health services / …
Edit: Family Care replied, and they’re in denial their ratings are free falling. 0/5 stars would be better… they won’t even see you if you’re sick, you have to do virtual appointments. I’m curious why a doctor office refuses to see sick …
Very unprofessional clinic. I had an appointment with Dr Nicholas Senna regarding migraines and other medical issues that I’m very worried about. He did not show any concern for my well-being or my concerns. Supposedly set up a follow-up …
Annette has been my PA for years. I always feel like she knows what she is talking about and her referrals have helped my body heal. She is professional, but relatable and kind. The front desk staff are also always nice and helpful. Family Care SW provides quality care and I will continue to go for as long as I can.
The name should be changed to Family Careless. We had been 40 year patients with this practice. When the founding doctors retired from this practice the quality of care went away. The office personnel are rude at best. My son who had been …
Very Very Very Very Very Rude receptionist.
Doctors are good, getting prescriptions filled is a nightmare.
Terrible
All of the staff are incredible! I bring my whole family here, been with this practice for 10 years
I understand that they aren’t taking new patients, but the front desk lady didn’t have to be so rude about it.
I love this practice, my apts are always on time and cindy hildebrand is a great pa. She is very personable and really sits down and talks to you about your issues. Keep up the good work.
As someone who has worked in the medical field both in combat medicine in the military and family care I can say without a doubt this place has HORIBLE service. Best example is I litrally showed up haing dificulty walking with acute sharp …
I quit going to this office 5 years ago because I would be waiting in the waiting room at 2:45 for my 2:30 appointment and IF I made it to the room at that time, I might get seen by 3:00 but no appointment was less than an hour. I called …
Horrible, horrible people. All I can say is don’t ever get behind on your bill because if you do they will hold your medication refill that you have been taking for years over your head until they are happy. Every doctor knows how harmful …
I called for an appointment and was put on hold for 25 minutes. I was in position one and thought my call would be picked up soon. Than my call was suddenly dropped! I immediately called back. Now I’m on hold again and it’s been 15 minutes. …
they have always taken great care of my mom and dad. Im so greatfu for them! Sometimes medications get messed up by the phram we use or a doctor makes an error, i know i can count on family center , Lisa Keller, Lora Morgan, Becky, and …
I see Lara Morgan and absolutely love her! She is thorough and explains everything so that I can understand, welcomes questions from me and is a true partner in caring for my health! The staff is friendly, you never sit on hold and they are great with follow up.
I have been a patient of Dr. Sims since I moved here in 2006. Dr. Sims & his team goes above and beyond every time I need a visit, RX or even a question answered. The staff from receptionist, MA, PA, billing etc are all friendly, …
@2040 – Ditto everything you said except our family has been Family Care Southwest “groupies” since 1993. Sometimes (not often) faces change, but the environment is always caring and positive. Dr. Story is my PCP and she must know every …
I have been a patient of Dr Story for 20 years now. Over the last year or so the staff has become very uncaring unpersonable people. I have been in a bad place for a while and I lost my cool over the phone. I was having a follow up over my …
The medical practice is good, but their business practices are not. I was a patient here for 10 years, but they dropped me last month because I had a sick child and needed to cancel an appointment within 24 hours. I’ve heard similar stories …
This is not my real name. I’m still a patient there and you never know what ppl will do with your private record, hence, why I use my factious account. I’ve been a patient for many years and the dr has been great. The receptionist is …
Listen, I’m not one to leave reviews but we need to talk about this place for a minute. I need everyone to understand that I’m not a casual patient of this practice, I trust them with my entire family …
I have been a patient for 10+ years and see Dr. Story and Cindy who are both great! But I just recently called a nurse with some questions and she was very rude. I felt like she was to busy to answer my questions and wanted to get me off …
Find another office, this one is terrible. The doctor tried to pressure me into getting a flu shot despite me making it incredibly clear that I was not interested. When the nurse brought it up and I told them I wasn’t interested in getting …
Lara Morgan is the PA that I see at Family Care Southwest. I have been unhappy for many years in search of a PCP that will take their time with me rather than trying to get me in and out of the office. I was very happy to find out that Lara …
I’ve been going here for many years and my children and husband even go here. We love the staff and love our primary doctor, Dr. Lara. She has been amazing with me and my kids. She’s kind, gives you plenty of information you may need. I …
By far the most unprofessional clinic I have ever been to. I tried to get some forms filled out for some personal matters that were urgent to me. I dropped them off at the front desk and I was assured that they would be filled out. However, …
First of all, my doctor Cindy Hildebrand, is an amazing doctor. Anytime that I am having health issues, it is like going to see a friend – a cool friend.. that has great advice and even good recommendations for other health services / …
Edit: Family Care replied, and they’re in denial their ratings are free falling. 0/5 stars would be better… they won’t even see you if you’re sick, you have to do virtual appointments. I’m curious why a doctor office refuses to see sick …
Very unprofessional clinic. I had an appointment with Dr Nicholas Senna regarding migraines and other medical issues that I’m very worried about. He did not show any concern for my well-being or my concerns. Supposedly set up a follow-up …
Annette has been my PA for years. I always feel like she knows what she is talking about and her referrals have helped my body heal. She is professional, but relatable and kind. The front desk staff are also always nice and helpful. Family Care SW provides quality care and I will continue to go for as long as I can.
The name should be changed to Family Careless. We had been 40 year patients with this practice. When the founding doctors retired from this practice the quality of care went away. The office personnel are rude at best. My son who had been …