Family First Federal Credit Union is Rochester NY’s trusted expert in Personal Banking, Home Mortgages, Personal and Commercial Loans. Check … See more
I have been with these jerks for years, but they have gotten progressively terrible to deal with,especially as an out of state customer. They are never open and they never answer their phone. For example, there hours are listed as open.
I recently purchased a new home and obtained my Mortgage through Family First FCU. The entire process was not only pleasant,but unbelievably smooth.I also took out a home equity line of credit to do some updates on my home and had the same great service!
It’s going on three weeks and no one still haven’t returned any of my phone calls. I even attempt to go there and still no one was in the bank to help me. I do not get my mortgage statement in the mail letting me know anything about my …
Julie B Vella did reach out to contact me eventually, but never returned either of my follow up emails over the span of 3 weeks. I was asking about my eligibility for a first time home buyer’s program.
If I could give this bank zero stars I would. Was shopping around to move my business banking to a credit union closer to my home. Business banking to this credit union is fairly new and it’s a long way from offering the services or …
Straight up thieves and the NCUA confirmed it. Watch your balances because they will rob you blind and then blame you. Good riddance m, trash credit union. Member since 2009 and no regrets taking my business else where.
Family First FCU has excellent customer service. My mortgage is with Family First FCU and the process was speedy and accurate. They are extremely caring and helpful on all levels. I highly recommend.
Best place to get a mortgage in Rochester! I had a great experience working with the reps here. They made the process very quick and easy and their app makes it simple to pay every month. Highly recommend going here to get a loan or open a new checking account.
Been member for well over 20 or more years that my parents setup for me. My experience with FFCU as of late probably the last couple of years has been so so. Finally had enough with them. Very disappointed in FFCU now!!!
FF CU was setup originally for Penfield teachers. They are starting to expand and except non-teacher clients. This is why there are only a few locations and mostly on the East side. …
Penfield rocks
Been my bank for years…always there for you when needed.
the Lady in the green shirt was nice
always professional and courteous – very pleased going on 8 years with them
I’ve been doing my banking here a long time and the staff has always been great.
do not use this bank for anything, worst bank ever, and they LOVE overdraft fees
I have been with them for many years and have never had any issues.
The staff is always friendly, polite and professional.
If I could give it 0 stars in totally would. Stay away from this bank.
I have been with these jerks for years, but they have gotten progressively terrible to deal with,especially as an out of state customer. They are never open and they never answer their phone. For example, there hours are listed as open.
I recently purchased a new home and obtained my Mortgage through Family First FCU. The entire process was not only pleasant,but unbelievably smooth.I also took out a home equity line of credit to do some updates on my home and had the same great service!
It’s going on three weeks and no one still haven’t returned any of my phone calls. I even attempt to go there and still no one was in the bank to help me. I do not get my mortgage statement in the mail letting me know anything about my …
Julie B Vella did reach out to contact me eventually, but never returned either of my follow up emails over the span of 3 weeks. I was asking about my eligibility for a first time home buyer’s program.
If I could give this bank zero stars I would. Was shopping around to move my business banking to a credit union closer to my home. Business banking to this credit union is fairly new and it’s a long way from offering the services or …
Straight up thieves and the NCUA confirmed it. Watch your balances because they will rob you blind and then blame you. Good riddance m, trash credit union. Member since 2009 and no regrets taking my business else where.
I always have an amazing experience at the branch. They are very quick and always solve my issues. I’m happy with my banking.
Family First FCU has excellent customer service. My mortgage is with Family First FCU and the process was speedy and accurate. They are extremely caring and helpful on all levels. I highly recommend.
Best place to get a mortgage in Rochester! I had a great experience working with the reps here. They made the process very quick and easy and their app makes it simple to pay every month. Highly recommend going here to get a loan or open a new checking account.
Been member for well over 20 or more years that my parents setup for me. My experience with FFCU as of late probably the last couple of years has been so so. Finally had enough with them. Very disappointed in FFCU now!!!
FF CU was setup originally for Penfield teachers. They are starting to expand and except non-teacher clients. This is why there are only a few locations and mostly on the East side. …