Family First Urgent Care of Conroe Reviews ( 153 )
I checked in 45mins prior to this place closing but was turned away because they were understaffed and had 2 patients waiting. Why close at 3p on Sunday? Instead consider closing at 2p on the weekends
My fiancé called in to get an appointment for our son and she was rudely interrupted and was talked down to, they told her she was wrong and they tried to diagnose him over the phone.
Haven’t even been here that long and I was met with rudeness and don’t even get me started with the way that they talk to each other in front of patients.
So professional, took care of everything I needed and it cost less than my insurance would have had me pay! Wonderful attentive staff, brand new beautiful building!
Went there with current allergy problems and was seen and evaluated quickly, even taking into account assessment of ongoing heart-related issues. Knowledgeable and caring staff.
The staff is a pleasure to be around and very knowledgeable. The wait time is short and they seat you in a room as quickly as possible. I definitely recommend.
The nicest group of ladies and the nurse practitioner was the sweetest and really cares about getting you better. Definitely will be coming back for future illnesses!
There was no one in the waiting room. I gave them my info and filled out the paperwork. Have been waiting for over 30 minutes. Some lady walks in to be seen. Waited just a couple minutes and was taken back. I’m still currently sitting here waiting.
Been here twice and I can honestly say both times I have been fully satisfied with my visit here. Good folks, great customer service, not a long wait time, good all around! Keep up the great work!
Excellent care and great staff. I was having a severe allergic reaction to an unknown inhalant and they were quick and thorough. Will use again and recommend!
I am pleased to present this family clinic. Very nice atmosphere, clean and organized. I liked the prompt attention without making an appointment. Very friendly staff. I recommend it.
Really disappointed with my experience here. We will find another facility that takes the time to employ people who talk to their patients respectfully and are willing to answer questions without being combative and argumentative.
I appreciate the care my son received. I wasn’t a fan of the way the doctor spoke to my husband or myself, but she was at least gentle & kind to my three year old.
5 Stars from me. I love a small business and these ladies are doing a great job! Seeing patients and getting them out quickly. Everyone in my family knows that this is the place to go in a pinch. 👌🏼 …
First time being here and they helped my boy. I really liked the staff they make us feel comfortable specially there was a nurse that I cant remember her name but she was so patient with my boy. Thank you.
I love this clinic! They are compassionate, caring, competent and efficient. Regardless of whom I come into contact with, I always feel I’m in good hands.
I can’t say enough positive things about this urgent care!! I have been there for myself and for my 17mo. Above and beyond care and extra clean!! Bonus, the wait isn’t ridiculous 😊 …
My wife called and asked for information and someone told her they could provide a work release form. When I came in for my visit they told me they don’t provide those kind of forms. I hope they can better communicate and not give false information
Everyone was really nice and helpful. She was genuinely concerned and gave me options. It was by far the best experience I have received at an urgent care. I’ll definitely be back.
They are so kind and hospitable! Dr. Claire was super knowledgeable and incredibly kind and nurturing! I felt she had a genuine interest in helping me! Recommend!
Thank you so much for taking such great care of my mother (Arlene Freeman)yesterday. You ladies were amazing! Thank you ! Thank you! Thank you! May God’s richest blessings be with you always!!
Great place, Carrina and Rachael were very nice to start. Dr. Reddy was very knowledgeable and explained everything in relationship to my boyfriend’s back. No wait, Will definitely go back.
All three NP’s are amazing!! Great bedside manners and very professional!! Their medical treatment and advice has never failed my family and I! Thank you, ladies! Oh and the staff is very kind and accommodating!
This is all a lie. My daughter went here and was complaining about pain and these people played like doctors. She ended up the next morning not walking and in ICU for 2 days. I want her to have her money back. This isn’t the way to treat my child. Don’t go here if you want someone to care for you.
They are militant about their Covid mask religion. Tried to offer my number to wait in the car but the Drill Sergeant at the window refused with some weak excuse to not provide customer service. Had to sit for over an hour wearing the conformity mask.
Debbie is amazing!!!!! She made my life so easy! I would highly recommend this location just because she’s there! One of the most pleasant experiences I’ve had at an urgent care!
Absolutely great staff. Very nice and attentive. I’ve been here twice, my husband has been here and I sent my best friend and her family here. I will recommend this location to anyone and everyone. Love this place. They also have rapid …
Was from out of state. Went into the normal ER for back pain and they wanted 392$. They were willing to give me a shot and prescription “the good stuff” for the pain but I just couldn’t pay almost 400$ .This was at 5am. I left and waited …
Amazing! So thankful for the kind and helpful staff. They stayed open for us because they knew we were trying so hard to get there. They were very nice and and quick. Thank you!
Do not waste your money and time. Go some where else. TRUST ME…They don’t know how to give a accurate diagnostic, or referral you to a different Dr.(they what you to go back to them) , or discharge paperwork. If you need the discharge …
We use Family First for both urgent and primary care. The entire staff is caring, compassionate, friendly and professional. Minimal wait times. Easy to find and the waiting room and offices are clean and comfortable. Highly recommended.
I have been going to this clinic for several years now and it is our family’s first choice for medical care. The staff is friendly and the Doctors are very professional. I cannot say enough good things about this clinic! I definitely recommend!!!
Quick, attentive service. I will definitely come back here. Very friendly office staff and very compassionate Nurse Practitioner. They accepted my insurance and I didn’t have any problems with my bill.
These providers are committed to excellence in patient care. Honest, reliable, knowledgeable, professional, personable, and thorough! They do treat each patient like family. Their MED spa facials are awesome, too!
With twin boys getting sick and being unable to get into pediatrician this place has been a life saver! All of the nurse practitioners are well educated and have a great bedside manner. This is our go to urgent care center!
After trying an array of doctors these lady’s are all OUTSTANDING. I go here for there wellness services and I tend to go here just for general health issues. I have never had an issue with them and they are all amazing. I’m not one to …
I wanted to like this place. The doctors are nice and the level of care is generally adequate. Between myself, and my family, we have visited here about 5 times. …
Friendly, fast, professional and reasonable pricing. These nurse practitioners are great. Even better than MDs for less than major conditions. This is what Urgent care clinics should all be like.
Friends of mine had two cranky children. One of them ended up being ok and one of them had an ear infection and fever. Thank God they were able to get them in as just a walk in with no waiting time! The practitioner there was so personal …
They were nice but slow. I came in with a hurt ankle that I can’t walk on.
They took an x-ray but the doctor never looked at my ankle to give any opinions about it. Never touched it or looked at it. …
Absolutely an amazing staff. Very friendly and very knowledgeable. Went for a sprained ankle. Was seeing another doctor for hormone therapy but after speaking with them and the knowledge and information I got I am definitely switching over.
The staff are friendly, knowledgeable, experienced, and go above and beyond for their patients! I love that they can do lab work, stitches and even x-rays in house. I highly recommend Family First Urgent Care!
I went today online, made an appointment. I arrived a few minutes early, completed my paperwork and was in an exam room at my appointment time. I only waited about 15 mins for the Nurse Practitioner, Lisyana Garcia to come in. She …
I am editing my review since I recently have had not such a great experience. I would definitely tell you to request Connie Bowlin because she is excellent!
I’m not from the area, but was in desperate need of a steroid shot because my face was feeling like it was about to explode. I was literally in and out within 30 minutes and got what I needed to help get me feeling better. I appreciate it …
On Dec. 23, after a bad experience at an urgent care in Montgomery, I called Family First Urgent Care from my car and she said they close at 5:00. I arrived and was taken back to a room in 10 minutes. They were extremely friendly and …
Took our daughter there, as she had busted her knee open and needed stitches. Staff was friendly and courteous, minimal wait. Kimberly was engaging and kind to my daughter to ease her fears. Highly recommend
Wonderful experience! I visited during what I suspected was an allergic reaction to an NSAID – something I never heard of before. They did not hesitate to take me to a room – some places would have had me there fillling out paperwork …
This was my first and last time here. I came in with AllSavers Insurace card and my ID. My wait just to see a nurse was prolonged due to the front desk girl making a mistake with my insurance. My policy is i get a 3 free first visits to an …
I went in for a ruptured cyst on my head. The NP that saw me didnt even look at it, prescribed me an antifungal, and left the room. Needless to say this was extremely sub par and the lack of care I received was appalling. After that I …
the staff .. from front desk to care providers .. have always been friendly and helpful and on point. as someone without independent insurance I receive on point care for whatever my need is in a quick fashion. they do not push a pill as …
My husband fell and cut his head. We went here and they were fantastic! Took him in right away when they saw he was bleeding. Claire Polland the nurse practitioner was very kind, gentle and thorough. Highly recommend!!
Our daughter woke up in excruciating pain due to a pinched nerve in her neck. We needed to get her help quickly. After calling a couple urgent care centers in the area but discovering they couldn’t see her for more than an hour, we came …
Wonderful urgent care facility! All the staff was very friendly with great bed side manner! Went in and got seen with in 5 mins. The staff listened to everything and explained not only what could be causes but also explained my results out very well! Definitely the only urgent care I will be going back to from now on!
I took my daughter here when she had a bad ear infection. We were in and out very quick. They gave both of my kids a treat and a sticker when we left and her medicine was ready quickly also. Very efficient service and they were all so nice.
I was in and out of the clinic within 30 minutes, and the price was very acceptable considering I have no insurance. The ladies were very friendly and they recommended goodrx which ended up saving me a bunch of money on the prescriptions. Would definitely use this facility again if needed.
I brought both of my kids in on multiple occasions. All of the providers have been amazing and answered all my questions. Wouldn’t trust anyone else seen my kids. From the front desk to being seen the visits have been quick. Most we’ve had to wait was for insurance verification but that’s about it.
I visited the clinic on Sept. 1, 2018 because of UTI symptoms and flu symptoms. The people in the office were very accomodating, I had a lot of questions about pricing, lab procedures, etc. but they were very courteous to answer everything …
From the moment you enter Family First until the second that you walk out, you will be treated with kindness, compassion and genuine care. Everyone there goes above and beyond for their patients. I could not have been happier with my experience. I must give extra Kudos to Amber for just simply being amazing. Thank you, ladies!
I found this clinic, by chance…. I am new to Texas, and I had set an appointment at another clinic. Upon arrival to this other clinic, I was told that they did not accept the current health insurance , which I possessed. (even though , …
Came in with time restrictions due to prior travel arrangements. Claire and the whole staff were very understanding, kind, courteous and had lots of patience with my elderly grandmother. Family First provided exceptional care in record time to accommodate our needs. I highly recommend them!
This place is awesome. we have visited Family first 5-6 times as a family collectively. Only on one occasion have I had to wait more than 10 min to be taken back, and that was during flu season, which is to be expected. Every staff member I …
My husband brought our two daughters there to get a PCR test with rapid results and waited 30 mins to be told that they had only entered one daughter into the system and that even with insurance it would cost $110 because they don’t run the insurance before letting you decide whether you want to pay that amount or not.
If you don’t already have Covid this place will give it to you. I came here for a covid test and the first red flag was having to use my hand to open the door. I tested positive and I was offered ivermectin. Even after testing positive I …
After trying to get an appointment for a COVID vaccine at larger distribution centers, I was called by Family First Urgent Care to come in and get my shot immediately after they called. They were friendly, kind, there was no wait, and I am already scheduled for my second appointment. Thank you!
Clinic and staff were great. Got seen quickly, didn’t have to pay much after insurance, and I am feeling so much better now. Much faster and easier than making an appointment with my regular doctor. Will definitely be going back next time I’m sick.
Came in not feeling well from a allergic reaction that I didn’t know I had. This place exceed my expectations and more. Everyone in the front office was genuinely concern, and I didn’t have to wait. They bought me straight back to check me …
Walked in at 2:39pm and returned to my car at 4:20pm without getting the care and attention I came seeking. The NP Claire offered both prescription meds I am allergic to then says “I’m not trying to argue”. When I explained I listed my meds …
First and foremost I’ve i’ve been to this location Several times before
And we’re stopping in this morning Norma ask me if I had an appointment not good morning are how are you this morning …
Spent 5.5 to 6 hours here yesterday. Miscommunications between the staff. I checked twice on why it was taking so long…once told it would be ten minutes another time told they were waiting on someone else….will not be back and do not …
I had the best experience at Family First Urgent Care with my young daughter. She spiked a fever and we wanted to get COVID tested. I called, they set up a virtual visit right away so that we could then come in and do their drive up testing …
After a few days of avoiding the urgent care, due to lines, sick people and all the glamour that comes with those places, I finally went. I was presently surprised! This place is definitely not your average urgent care clinic! It was so …
Love these health care providers!!! This team is always so friendly and responsive that in reality they have become my primary care team – so thankful for them and the kind yet efficient way they take care of their patients.
Dropped in for a test on 12/27. Several people waiting 2 hours to get results and consult with provider. The staff did a great job under difficult situation. I appreciate how helpful they were explains the result. Difficult times for medical staff everywhere. Thank you.
Family First Urgent Care is awesome. Very clean, polite and friendly employees. Jamie the Nurse Practitioner is very compassionate and upstanding person. This clinic is not in it for the money. They are very honest and do not order tests not needed. I was in and out in 30 minutes. I highly recommend this urgent care facility.
The staff is very friendly and very attentive to the patients. Little wait time when we were there. I called back the following week to ask a few questions and the nurse was very helpful and most importantly to me was that they answered the …
I’ve been to this urgent care many many MANY times. They are always super super sweet, and I can’t even explain the amount of times I’ve come in here with pure distress throughout my life. I’ve been coming here since I was 16, and I will …
Horrible front desk experience to the point that I did not want to put my health in the hands of these people. The staff were very rude and had zero desire to communicate with each other to benefit the patient. This explains the extremely …
I called this location twice. The first person I talked to was nice and very helpful. Once I got the information she said I needed I called back and spoke to a rude woman who said her name was brandy /Brandon (not sure) I’m in the process …
They took very good care of my 7 month old daughter. Very clean and very nice staff! They figured out the problem and went above and beyond for my little one. Highly recommend!
I usually do not make any bad complaints or reviews but for this one I will make an exception because it really is infuriating. The front desk staff – especially the guy he is awesome. However, when it comes to providers. They are …
I was shocked to have to wait for an hour just for triage, after which one of the staff members walked me into the doctor’s room. I wish I knew that this was only meant to buy them time. After waiting for about 25 minutes, I decided that …
I highly recommend Family First Urgent Care!! I initially went there for a sinus infection in 2018. During my first visit, I noticed a poster on the wall titled Biote and how it can improve your hormone levels. I gave it a try and it was …
I’ve been to Family first twice in the year I’ve lived in the area. The first time my insurance was not applied to my visit, although the receptionist was given my insurance and said it was applied. I called multiple times in a span of two …
The new location is clean and well decorated. The new office staff are friendly and helpful. Connie is a great Nurse Practitioner- very knowledgeable. It’s nice to be able to have labs and xrays in one location. Highly recommended!
I needed a TB skin test for a new job and started calling around and ran across Family First. From the moment they answered the phone, to me actually walking in and going through the process, the staff was so friendly and attentive. I …
I waited over an hour for my baby with a bad cough and congestion. Others checked in after me for the same symptoms with babies too and were seen before me. By baby was really restless and tripped and busted her lip in their lobby and was …
Best care! Staff really cared about you. They took their time to figure out what was going on with my symptoms and prescribed a treatment plan. I was in and out of there within an hour. …
Took my daughter here last week. Was the best experience I’ve had from a doctor in my daughters 6 years of life! We were seen very quickly and the appointment went quick as well. Was very Impressed with the entire staff
Beautiful office – everyone from the front desk to the Nurse practionier was so helpful and made sure I understood everything and had everything I needed.
Only complaint would be the nondescript building. I was like…is this it?
I don’t like waiting especially when I’m sick. This place may or may not be a wait, it just depends.However, when myself and the toddler came in nauseated and wrenching our guts out, we were immediately given barf bags and anti nausea …
They don’t treat Vets sent over from the VA right. If the VA tries to push you over there, do yourself a favor and don’t go. You are easily forgot and pushed back. You think a VA wait is bad…
I went in ONLY because my holistic doctor was full for the day and I wanted to make sure it wasn’t an infection.
I was seeing by Mika Lechler, FNP-C. I explained my symptoms and told her that …
If I could give zero stars I would !!!!! My 9 month old has been running fever and lethargic. I waited an 2 hours to see the doctor and now I have to go leave to pick up my daughter from school and they are trying to bill me for this visit …
I highly recommend this place! Everyone was so nice from the phone call to the visit itself. They took the initiative to do tests for my daughter to clarify what was going on with her. Amazing experience!
Very unprofessional staff shot me up with an anti inflammatory last night fell out of bed because all my motor skills were not working. Call staff this morning one laughed very unprofessional and when I got a nurse she was talking over me …
My family and I have used this office on multiple occasions. They are kind and professional always. Here recently, I was in bad shape and they immediately sprung into action upon my arrival. The care and thoughtfulness that went into my visit is greatly appreciated. Thank you.
My daughter had complained about shortness of breath and pain in her upper chest. So, I took her to “Mi Clinica Familiar”. So, when I took my daughter, we did not have to wait much. However, as soon as the nurse took us to the back room, …
I am giving them one star, but in truth I can not comment in any way on their medical care, as both times we have attempted to see them in our time of need they have callously turned us away, so we have never seen one of their medical …
This USED to be a fantastic clinic. Our experience today was one that this establishment should be ashamed of. The 2 hour wait time just to be seen is one thing, but the support staff is incredibly rude. The moment I addressed that, the …
Still here writing this review and I’ve been here 2 hours already. So this place is walk in only which I knew going in. I came in and was told to fill out paperwork and three others came in after me. Gave the paperwork back to the lady then …
Wait time was not bad at all. Got me into a room fairly quick. The NP Samantha and her nurse who took my strep test was so nice and also the tall blonde who checked me in and took my vitals was extremely nice as well. Was treated wonderful …
This place is absolutely amazing. Everyone here is so nice and one of the girls noticed I was cold & brought me a blanket. I am also self pay and it was a great price. Thank you so much for taking care of me! I would highly recommend!
I checked in 45mins prior to this place closing but was turned away because they were understaffed and had 2 patients waiting. Why close at 3p on Sunday? Instead consider closing at 2p on the weekends
Update your address!!!!!
Amazing place and great people
Always nice
I just went there once.
This place is great!
Will go back without hesitation!!
Old lady at the front desk is rude.
Super friendly staff with minimal wait time!!
Everyone here is really nice, and wait time was short.
Super friendly staff, clean office and very speedy!
Staff very friendly and knowledgeable. Seen right away!
This place was amazing and they truly treat you like family. ☺
Great service and friendly staff! I will never to anywhere else!!
They are very Professional and I would recommend them to everyone.
Very friendly staff, with a great bedside manner and professionalism, plus didn’t need to wait long.
I have been here several times, friendly, fast, caring help when it’s needed!
This place is perfect! The staff is awesome and quick!! I was in and out in 40 minutes!
One of the best urgent care ever see, clean, friendly and professional
Got me in and out fast for an x Ray. Cheap compared to a lot of people in the area and they live up to their name!
I have been there several times and have sent people there bc it’s clean, very professional and the wait time is minimal.
Wonderful experience. I have been to my fair share of clinics and hospitals.
Excellent clinic, with very professional and friendly nurses and doctors!! I highly recommend this clinic to all!!
Very friendly staff, super clean facility,short wait time and very affordable pricing.
Great experience. Very professional and they helped us find a specialist to go to on a Saturday.
Love this place the staff is amazing fast friendly service definitely recommend!!!
Visited the facility today. It was very nice. Everyone is friendly. Short wait time.
You guys are the very best. You are very caring people and when you don’t feel well it means the world. I highly recommend Dr Byrum
Fast and professional experience. Staff was very nice and informative.
Amazing service from family first connie was great,would recommend.. i was in and out so quick..they were very thorough, ill never go anywhere else!
Everyone was so nice and helpful. Claire is so super sweet and got the help I needed. I would definitely recommend this place to anyone.
My fiancé called in to get an appointment for our son and she was rudely interrupted and was talked down to, they told her she was wrong and they tried to diagnose him over the phone.
Went for stitches.. said i had done a great job treating it my self, they inspected it and actually gave me $ back for the visit!
Very clean with a friendly staff who were knowledgeable and helpful. They did everything to make us feel comfortable in a stressful situation.
I’ve visited several times for myself, husband and kids. Every time I’m amazed by the level of friendliness and efficiency. Fantastic job!
Haven’t even been here that long and I was met with rudeness and don’t even get me started with the way that they talk to each other in front of patients.
Husband just had virtual visit with this practice. What a blessing they are. Highly recommend them!
Best place around! Reasonable office fee, like $25 x-rays and coupons for meds. 10/10
Friendly, short wait time and very much recommend. Staff are truly genuine and compassionate. A+ facility.
Got us in quickly for rapid Covid test so we could travel overseas in just two days.
So professional, took care of everything I needed and it cost less than my insurance would have had me pay! Wonderful attentive staff, brand new beautiful building!
Went there with current allergy problems and was seen and evaluated quickly, even taking into account assessment of ongoing heart-related issues. Knowledgeable and caring staff.
You guys were fantastic and helped us out of a real jam for our trip to Israel! Thank you!
The staff is a pleasure to be around and very knowledgeable. The wait time is short and they seat you in a room as quickly as possible. I definitely recommend.
The administrative staff were wonderful and courteous, and the nurses and nurse practitioner are professional, friendly and highly recommended.
The nicest group of ladies and the nurse practitioner was the sweetest and really cares about getting you better. Definitely will be coming back for future illnesses!
There was no one in the waiting room. I gave them my info and filled out the paperwork. Have been waiting for over 30 minutes. Some lady walks in to be seen. Waited just a couple minutes and was taken back. I’m still currently sitting here waiting.
I went here for stitches earlier this week, they did a great job and were SUPER nice. I would recommend them to any one.
Been here twice and I can honestly say both times I have been fully satisfied with my visit here. Good folks, great customer service, not a long wait time, good all around! Keep up the great work!
Great new facility. Very nice staff. They get you in quick. Definitely coming back when I need to see an Urgent Care facility.
I would not return. Seems like they just want to bill the insurance to the hilt and prescribed unnecessary medications that were actually harmful.
Excellent care and great staff. I was having a severe allergic reaction to an unknown inhalant and they were quick and thorough. Will use again and recommend!
I am pleased to present this family clinic. Very nice atmosphere, clean and organized. I liked the prompt attention without making an appointment. Very friendly staff. I recommend it.
Really disappointed with my experience here. We will find another facility that takes the time to employ people who talk to their patients respectfully and are willing to answer questions without being combative and argumentative.
I appreciate the care my son received. I wasn’t a fan of the way the doctor spoke to my husband or myself, but she was at least gentle & kind to my three year old.
I had great service, will definitely use them in the future
5 Stars from me. I love a small business and these ladies are doing a great job! Seeing patients and getting them out quickly. Everyone in my family knows that this is the place to go in a pinch. 👌🏼 …
First time being here and they helped my boy. I really liked the staff they make us feel comfortable specially there was a nurse that I cant remember her name but she was so patient with my boy. Thank you.
I love this clinic! They are compassionate, caring, competent and efficient. Regardless of whom I come into contact with, I always feel I’m in good hands.
I can’t say enough positive things about this urgent care!! I have been there for myself and for my 17mo. Above and beyond care and extra clean!! Bonus, the wait isn’t ridiculous 😊 …
My wife called and asked for information and someone told her they could provide a work release form. When I came in for my visit they told me they don’t provide those kind of forms. I hope they can better communicate and not give false information
Everyone was really nice and helpful. She was genuinely concerned and gave me options. It was by far the best experience I have received at an urgent care. I’ll definitely be back.
They are so kind and hospitable! Dr. Claire was super knowledgeable and incredibly kind and nurturing! I felt she had a genuine interest in helping me! Recommend!
Thank you so much for taking such great care of my mother (Arlene Freeman)yesterday. You ladies were amazing! Thank you ! Thank you! Thank you! May God’s richest blessings be with you always!!
Great place, Carrina and Rachael were very nice to start. Dr. Reddy was very knowledgeable and explained everything in relationship to my boyfriend’s back. No wait, Will definitely go back.
All three NP’s are amazing!! Great bedside manners and very professional!! Their medical treatment and advice has never failed my family and I! Thank you, ladies! Oh and the staff is very kind and accommodating!
This is all a lie. My daughter went here and was complaining about pain and these people played like doctors. She ended up the next morning not walking and in ICU for 2 days. I want her to have her money back. This isn’t the way to treat my child. Don’t go here if you want someone to care for you.
They are militant about their Covid mask religion. Tried to offer my number to wait in the car but the Drill Sergeant at the window refused with some weak excuse to not provide customer service. Had to sit for over an hour wearing the conformity mask.
Even when I have to wait they always take good care of me and I refer a lot of people and patients at my pharmacy I work at.
Staff here are very helpful and accommodating. The treatment here was great. Keep up the great work and professional staffing.
Debbie is amazing!!!!! She made my life so easy! I would highly recommend this location just because she’s there! One of the most pleasant experiences I’ve had at an urgent care!
Absolutely great staff. Very nice and attentive. I’ve been here twice, my husband has been here and I sent my best friend and her family here. I will recommend this location to anyone and everyone. Love this place. They also have rapid …
Was from out of state. Went into the normal ER for back pain and they wanted 392$. They were willing to give me a shot and prescription “the good stuff” for the pain but I just couldn’t pay almost 400$ .This was at 5am. I left and waited …
Amazing! So thankful for the kind and helpful staff. They stayed open for us because they knew we were trying so hard to get there. They were very nice and and quick. Thank you!
Do not waste your money and time. Go some where else. TRUST ME…They don’t know how to give a accurate diagnostic, or referral you to a different Dr.(they what you to go back to them) , or discharge paperwork. If you need the discharge …
We use Family First for both urgent and primary care. The entire staff is caring, compassionate, friendly and professional. Minimal wait times. Easy to find and the waiting room and offices are clean and comfortable. Highly recommended.
I have been going to this clinic for several years now and it is our family’s first choice for medical care. The staff is friendly and the Doctors are very professional. I cannot say enough good things about this clinic! I definitely recommend!!!
Quick, attentive service. I will definitely come back here. Very friendly office staff and very compassionate Nurse Practitioner. They accepted my insurance and I didn’t have any problems with my bill.
These providers are committed to excellence in patient care. Honest, reliable, knowledgeable, professional, personable, and thorough! They do treat each patient like family. Their MED spa facials are awesome, too!
With twin boys getting sick and being unable to get into pediatrician this place has been a life saver! All of the nurse practitioners are well educated and have a great bedside manner. This is our go to urgent care center!
After trying an array of doctors these lady’s are all OUTSTANDING. I go here for there wellness services and I tend to go here just for general health issues. I have never had an issue with them and they are all amazing. I’m not one to …
Great experience with the staff and provider, not a long wait time to get treated! Very reasonable cash price as I don’t have insurance.
I wanted to like this place. The doctors are nice and the level of care is generally adequate. Between myself, and my family, we have visited here about 5 times. …
Friendly, fast, professional and reasonable pricing. These nurse practitioners are great. Even better than MDs for less than major conditions. This is what Urgent care clinics should all be like.
Friends of mine had two cranky children. One of them ended up being ok and one of them had an ear infection and fever. Thank God they were able to get them in as just a walk in with no waiting time! The practitioner there was so personal …
They were nice but slow. I came in with a hurt ankle that I can’t walk on.
They took an x-ray but the doctor never looked at my ankle to give any opinions about it. Never touched it or looked at it. …
Absolutely an amazing staff. Very friendly and very knowledgeable. Went for a sprained ankle. Was seeing another doctor for hormone therapy but after speaking with them and the knowledge and information I got I am definitely switching over.
The staff are friendly, knowledgeable, experienced, and go above and beyond for their patients! I love that they can do lab work, stitches and even x-rays in house. I highly recommend Family First Urgent Care!
I went today online, made an appointment. I arrived a few minutes early, completed my paperwork and was in an exam room at my appointment time. I only waited about 15 mins for the Nurse Practitioner, Lisyana Garcia to come in. She …
I am editing my review since I recently have had not such a great experience. I would definitely tell you to request Connie Bowlin because she is excellent!
I’m not from the area, but was in desperate need of a steroid shot because my face was feeling like it was about to explode. I was literally in and out within 30 minutes and got what I needed to help get me feeling better. I appreciate it …
On Dec. 23, after a bad experience at an urgent care in Montgomery, I called Family First Urgent Care from my car and she said they close at 5:00. I arrived and was taken back to a room in 10 minutes. They were extremely friendly and …
Took our daughter there, as she had busted her knee open and needed stitches. Staff was friendly and courteous, minimal wait. Kimberly was engaging and kind to my daughter to ease her fears. Highly recommend
Wonderful experience! I visited during what I suspected was an allergic reaction to an NSAID – something I never heard of before. They did not hesitate to take me to a room – some places would have had me there fillling out paperwork …
This was my first and last time here. I came in with AllSavers Insurace card and my ID. My wait just to see a nurse was prolonged due to the front desk girl making a mistake with my insurance. My policy is i get a 3 free first visits to an …
I went in for a ruptured cyst on my head. The NP that saw me didnt even look at it, prescribed me an antifungal, and left the room. Needless to say this was extremely sub par and the lack of care I received was appalling. After that I …
the staff .. from front desk to care providers .. have always been friendly and helpful and on point. as someone without independent insurance I receive on point care for whatever my need is in a quick fashion. they do not push a pill as …
My husband fell and cut his head. We went here and they were fantastic! Took him in right away when they saw he was bleeding. Claire Polland the nurse practitioner was very kind, gentle and thorough. Highly recommend!!
Our daughter woke up in excruciating pain due to a pinched nerve in her neck. We needed to get her help quickly. After calling a couple urgent care centers in the area but discovering they couldn’t see her for more than an hour, we came …
Wonderful urgent care facility! All the staff was very friendly with great bed side manner! Went in and got seen with in 5 mins. The staff listened to everything and explained not only what could be causes but also explained my results out very well! Definitely the only urgent care I will be going back to from now on!
I took my daughter here when she had a bad ear infection. We were in and out very quick. They gave both of my kids a treat and a sticker when we left and her medicine was ready quickly also. Very efficient service and they were all so nice.
I was in and out of the clinic within 30 minutes, and the price was very acceptable considering I have no insurance. The ladies were very friendly and they recommended goodrx which ended up saving me a bunch of money on the prescriptions. Would definitely use this facility again if needed.
I brought both of my kids in on multiple occasions. All of the providers have been amazing and answered all my questions. Wouldn’t trust anyone else seen my kids. From the front desk to being seen the visits have been quick. Most we’ve had to wait was for insurance verification but that’s about it.
I visited the clinic on Sept. 1, 2018 because of UTI symptoms and flu symptoms. The people in the office were very accomodating, I had a lot of questions about pricing, lab procedures, etc. but they were very courteous to answer everything …
From the moment you enter Family First until the second that you walk out, you will be treated with kindness, compassion and genuine care. Everyone there goes above and beyond for their patients. I could not have been happier with my experience. I must give extra Kudos to Amber for just simply being amazing. Thank you, ladies!
I found this clinic, by chance…. I am new to Texas, and I had set an appointment at another clinic. Upon arrival to this other clinic, I was told that they did not accept the current health insurance , which I possessed. (even though , …
Came in with time restrictions due to prior travel arrangements. Claire and the whole staff were very understanding, kind, courteous and had lots of patience with my elderly grandmother. Family First provided exceptional care in record time to accommodate our needs. I highly recommend them!
This place is awesome. we have visited Family first 5-6 times as a family collectively. Only on one occasion have I had to wait more than 10 min to be taken back, and that was during flu season, which is to be expected. Every staff member I …
My husband brought our two daughters there to get a PCR test with rapid results and waited 30 mins to be told that they had only entered one daughter into the system and that even with insurance it would cost $110 because they don’t run the insurance before letting you decide whether you want to pay that amount or not.
If you don’t already have Covid this place will give it to you. I came here for a covid test and the first red flag was having to use my hand to open the door. I tested positive and I was offered ivermectin. Even after testing positive I …
After trying to get an appointment for a COVID vaccine at larger distribution centers, I was called by Family First Urgent Care to come in and get my shot immediately after they called. They were friendly, kind, there was no wait, and I am already scheduled for my second appointment. Thank you!
Clinic and staff were great. Got seen quickly, didn’t have to pay much after insurance, and I am feeling so much better now. Much faster and easier than making an appointment with my regular doctor. Will definitely be going back next time I’m sick.
Came in not feeling well from a allergic reaction that I didn’t know I had. This place exceed my expectations and more. Everyone in the front office was genuinely concern, and I didn’t have to wait. They bought me straight back to check me …
Walked in at 2:39pm and returned to my car at 4:20pm without getting the care and attention I came seeking. The NP Claire offered both prescription meds I am allergic to then says “I’m not trying to argue”. When I explained I listed my meds …
First and foremost I’ve i’ve been to this location Several times before
And we’re stopping in this morning Norma ask me if I had an appointment not good morning are how are you this morning …
Spent 5.5 to 6 hours here yesterday. Miscommunications between the staff. I checked twice on why it was taking so long…once told it would be ten minutes another time told they were waiting on someone else….will not be back and do not …
I had the best experience at Family First Urgent Care with my young daughter. She spiked a fever and we wanted to get COVID tested. I called, they set up a virtual visit right away so that we could then come in and do their drive up testing …
After a few days of avoiding the urgent care, due to lines, sick people and all the glamour that comes with those places, I finally went. I was presently surprised! This place is definitely not your average urgent care clinic! It was so …
Love these health care providers!!! This team is always so friendly and responsive that in reality they have become my primary care team – so thankful for them and the kind yet efficient way they take care of their patients.
Dropped in for a test on 12/27. Several people waiting 2 hours to get results and consult with provider. The staff did a great job under difficult situation. I appreciate how helpful they were explains the result. Difficult times for medical staff everywhere. Thank you.
Family First Urgent Care is awesome. Very clean, polite and friendly employees. Jamie the Nurse Practitioner is very compassionate and upstanding person. This clinic is not in it for the money. They are very honest and do not order tests not needed. I was in and out in 30 minutes. I highly recommend this urgent care facility.
The staff is very friendly and very attentive to the patients. Little wait time when we were there. I called back the following week to ask a few questions and the nurse was very helpful and most importantly to me was that they answered the …
I’ve been to this urgent care many many MANY times. They are always super super sweet, and I can’t even explain the amount of times I’ve come in here with pure distress throughout my life. I’ve been coming here since I was 16, and I will …
100% pleased with the Outstanding team there.
The care you receive is done with care.
Very clean environment. …
Horrible front desk experience to the point that I did not want to put my health in the hands of these people. The staff were very rude and had zero desire to communicate with each other to benefit the patient. This explains the extremely …
I called this location twice. The first person I talked to was nice and very helpful. Once I got the information she said I needed I called back and spoke to a rude woman who said her name was brandy /Brandon (not sure) I’m in the process …
They took very good care of my 7 month old daughter. Very clean and very nice staff! They figured out the problem and went above and beyond for my little one. Highly recommend!
I usually do not make any bad complaints or reviews but for this one I will make an exception because it really is infuriating. The front desk staff – especially the guy he is awesome. However, when it comes to providers. They are …
I was shocked to have to wait for an hour just for triage, after which one of the staff members walked me into the doctor’s room. I wish I knew that this was only meant to buy them time. After waiting for about 25 minutes, I decided that …
I highly recommend Family First Urgent Care!! I initially went there for a sinus infection in 2018. During my first visit, I noticed a poster on the wall titled Biote and how it can improve your hormone levels. I gave it a try and it was …
I will not use Family First again.
I made an appointment online for my lunch and after I arrived I was told that …
I’ve been to Family first twice in the year I’ve lived in the area. The first time my insurance was not applied to my visit, although the receptionist was given my insurance and said it was applied. I called multiple times in a span of two …
The new location is clean and well decorated. The new office staff are friendly and helpful. Connie is a great Nurse Practitioner- very knowledgeable. It’s nice to be able to have labs and xrays in one location. Highly recommended!
I needed a TB skin test for a new job and started calling around and ran across Family First. From the moment they answered the phone, to me actually walking in and going through the process, the staff was so friendly and attentive. I …
I waited over an hour for my baby with a bad cough and congestion. Others checked in after me for the same symptoms with babies too and were seen before me. By baby was really restless and tripped and busted her lip in their lobby and was …
Best care! Staff really cared about you. They took their time to figure out what was going on with my symptoms and prescribed a treatment plan. I was in and out of there within an hour. …
Took my daughter here last week. Was the best experience I’ve had from a doctor in my daughters 6 years of life! We were seen very quickly and the appointment went quick as well. Was very Impressed with the entire staff
Beautiful office – everyone from the front desk to the Nurse practionier was so helpful and made sure I understood everything and had everything I needed.
Only complaint would be the nondescript building. I was like…is this it?
I don’t like waiting especially when I’m sick. This place may or may not be a wait, it just depends.However, when myself and the toddler came in nauseated and wrenching our guts out, we were immediately given barf bags and anti nausea …
Had my ear cleaned November 2021 it cost $30
Came back Sept 2022 they want $90!! For a 5 minute ear wash!
No thanks!
They don’t treat Vets sent over from the VA right. If the VA tries to push you over there, do yourself a favor and don’t go. You are easily forgot and pushed back. You think a VA wait is bad…
I went in ONLY because my holistic doctor was full for the day and I wanted to make sure it wasn’t an infection.
I was seeing by Mika Lechler, FNP-C. I explained my symptoms and told her that …
If I could give zero stars I would !!!!! My 9 month old has been running fever and lethargic. I waited an 2 hours to see the doctor and now I have to go leave to pick up my daughter from school and they are trying to bill me for this visit …
I highly recommend this place! Everyone was so nice from the phone call to the visit itself. They took the initiative to do tests for my daughter to clarify what was going on with her. Amazing experience!
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Everyone was so nice and helpful.
Such a wonderful experience. …
Very unprofessional staff shot me up with an anti inflammatory last night fell out of bed because all my motor skills were not working. Call staff this morning one laughed very unprofessional and when I got a nurse she was talking over me …
My family and I have used this office on multiple occasions. They are kind and professional always. Here recently, I was in bad shape and they immediately sprung into action upon my arrival. The care and thoughtfulness that went into my visit is greatly appreciated. Thank you.
My daughter had complained about shortness of breath and pain in her upper chest. So, I took her to “Mi Clinica Familiar”. So, when I took my daughter, we did not have to wait much. However, as soon as the nurse took us to the back room, …
I am giving them one star, but in truth I can not comment in any way on their medical care, as both times we have attempted to see them in our time of need they have callously turned us away, so we have never seen one of their medical …
This USED to be a fantastic clinic. Our experience today was one that this establishment should be ashamed of. The 2 hour wait time just to be seen is one thing, but the support staff is incredibly rude. The moment I addressed that, the …
Still here writing this review and I’ve been here 2 hours already. So this place is walk in only which I knew going in. I came in and was told to fill out paperwork and three others came in after me. Gave the paperwork back to the lady then …
Wait time was not bad at all. Got me into a room fairly quick. The NP Samantha and her nurse who took my strep test was so nice and also the tall blonde who checked me in and took my vitals was extremely nice as well. Was treated wonderful …
This place is absolutely amazing. Everyone here is so nice and one of the girls noticed I was cold & brought me a blanket. I am also self pay and it was a great price. Thank you so much for taking care of me! I would highly recommend!