Family Trust FCU is here to help you achieve all of your financial goals, whether you are looking to buy a house or planning for retirement or saving … See more
I just left the bank and in just a matter of minutes the kind and educated tellers had me all set. Excellent customer service. For loans, accounts and savings this is my bank!
Huge Thanks to Ms. Tiffany Hawthorne & Mrs. Nikki Mattison! They both helped me so much to accomplish my goal of completely paying off my loan and opening a saving account. They provided the best customer service and gave me the sense that …
Mrs. Nikki was soooo awesome and very kind. I am soooo grateful for the help she provided in a timely manner. She was very patient and I am truly grateful for her help!
Costumer services was very poor by Brittany Hart! She also was very knowledgeable or aware about the information she was given. I will not be returning here.
Took over 2 hours to open a checking and savings account initially, offers bounce free checking but then reports incorrect negative info to credit bureau for years after I have paid it in full, go somewhere else and get better service and …
Brandon Martin , was definitely a big help to me answer every thing I needed plus more information that was much needed. I would definitely recommend him to anyone
Family is our home bank no doubt about it but my concern is the credit department. The staffs in that department are sometimes rude when talking to customers they tend to take issues personal instead of handling it on a bank’s levels or …
Been with family trust for over ten years. I have had BBT, and B of A, but they don’t even compare. The small town feel and kindness and ready to work for you mentally is unknown at other banks but not at Family trust!
Used to love this bank, they would do anything for you! Now not so much. When I decided it was time for me to go get me a new truck (I’m 20 and have a 700 credit score and make over 5k gross a month) when I applied they called me back and …
I haven’t been to this specific branch but I couldn’t find a way to review the company as a whole. For some reason it seems like Family Trust is unable to do external transfers. It’s been 3 days since the first time I requested a transfer …
All i have to say is BRANDON MARTIN. This man he needs to make at least 100k a year as seen on the other reviews 10/10, 5/5, 100/100. Anything financial i ask him and he’s always has a answer. This man is the best
I went in to get a possible loan and Brandon Martin advised and helped me with all the necessary procedures to go though also advise me of other options, he was so very helpful and experienced in his line of work!! I definitely recommend …
Brandon Martin spent a lot of time making sure he was giving me the best options for what I was needing. I highly recommend Family Trust White Street location and if you looking for a loan ask for Brandon.
Called 3 times w trying to get an account open and then told to do it online. Tried to do it online but several glitches didn’t allow the account to get open. I did get a message that I needed to go to the branch because they needed to …
Applied for account online my family member has an account with family trust & I also work in the fort mill location. Received an email from Elverta Barnette saying that I don’t qualify! I met 2 of the qualifications maybe they denied me for another reason! Horrible experience
Brandon Martin is very hard working, kind, patient, professional, and he will get the job done quick!!! The best loan agent I’ve ever worked with! Thanks a lot!!!
Rachel Sartain is a very wonderful, kind, professional and is always extremely helpful. I would recommend her assistance to other members. Due to her expertise she deserves promotion.
I visited the branch, where I met a young gentleman who was very empathetic to my situation concerning my card. He listened to my concerns then tried to find solutions. I really appreciated his customer service skills and professionalism. Great Job Devaughn!!
We love banking with Family Trust and have for many years. We worked with Brandon Martin to refinance our vehicle loans to get a lower interest rate and then again to purchase a new vehicle. He is awesome to work with- very knowledgeable and quick to answer all of our questions!
I worked with Brandon Martin this week on a loan refinance for our vehicle. We had a few hiccups, and I thought it was not going to work. Brandon went above and beyond to do all he could for us, and we got our loan. I totally recommend this …
Brandon Martin is great to deal with. I have multiple loans with them and have always gotten the lowest rates and told were I could save money. I would highly recommend him and family trust for there services and family atmosphere.
Just left Family Trust on white street, I had the pleasure of speaking with Brandon in regards to my financial needs, Brandon was very informative and knowledgeable with giving me insight on my financial needs. Thank you Brandon and Family Trust .
Brandon Martin is an phenomenal Leading Consultant for my Family Trust account. He will work with you, give you all information possible, and get you to where you need to be. My credit score it where it’s at all because listening to him. …
Brandon Martin at Family Trust was extremely knowledgeable and helpful in steering us down the right path to save us money each month on our vehicle loans. Highly recommend!
Julie Setser did absolutely fantastic assisting me with refinancing my vehicle! She stayed on top of everything until the loan was completed! Absolutely wonderful work and person!
I wanted to give SAVANNAH S a shout out. She has been nothing but the Best! She has what it take for CUSTOMER SERVICE! I can see her bright Smile in eyes!.I just wanted say THANK YOU SO MUCH FOR GOING THE EXTRA MILE FOR MY GRANDMOTHER !
I never liked the idea of having to walk into a bank. I would’ve rather went through a drive thru, however the employee Rachel Sartain completely changed my mind!!!! I am so overjoyed seeing her every week! She’s always so kind and …
After receiving a not so pleasant experience online Brandon Martin at the White Street location saved the day. After coming in to the branch a little frustrated Brandon asked me for my time while he reviewed my request. Not only did Brandon …
5/5 stars. Brandon Martin was a great asset yesterday for us at the bank. He was very nice, patient, and knowledgeable. He tried to find every way to help us come out a head. Very pleased with him. He made it go so smoothly. We will definitely be back.
Brandon Martin, Lending Consultant, is always, always, always extremely helpful. He provides excellent customer service by making sure absolutely every option is provided for your needs! He is always pleasant and makes me feel like I’ve known him forever!!! I truly LOVE HIM❣❤❣
Brandon presented me with so many options & was extremely friendly but professional. Banking can be somewhat difficult to understand however he ensures you have a better understanding before you leave. Brandon is the best HANDS DOWN‼️
Brandon Martin spent a lot of his afternoon with us giving us a wealth of information and guiding us to the best solutions. He is awesome and very personable. We walked out of there not only with much lower interest rates, but also came out …
I got to say today was good day..1st of all,I want to thank Brandon Martin at Family Trust..a great guy to do business with and will help you out…👍🏿👍🏿 …
Brandon Martin is the best. He is knowledgeable, attentive, helpful, friendly and professional. I wasn’t sure if I had any options on a loan but he gave me multiple options— a couple of extra options that I didn’t know were possible. Keep doing what you’re doing. You are appreciated more than you know!
I have been dealing with Family Trust for as long as I’ve been banking and i have never came across an employee there that has been for his clients than Brandon Martin. In this day and age coming into the bank is not much of an option. To …
I had the best experience with Brandon, my loan officer. He was very knowledgeable of his job and my options as a member. Thank you Brandon. Keep doing what you’re doing.
Jailyn was very helpful she help me with my bank and cash app thank you the computers went down and soon as they came up she helped me I didn’t have to wait
I want to thank Brandon for his help in my situation I didn’t know where to turn at the time he was very patient with me and understanding he kept me updated though out the process and was encouraging me he is a great asset to Family Trust
Jailyn is helpful with customers and serve them with a smile. She take her time with older customers with our banking needs. White Street is my favorite branch
Customer service was everything!! Was greeted with a smile when I came in. Very short wait time! Jailyn G and Brandon M went over and above during my visit to the branch.
I enjoyed every moment with Brandon Martin at Family Trust. I have enjoyed the customer service and the pleasantly of the environment. Thank you so much for making everything so clear with me.
Jailyn was most helpful in assisting me in being able to get back to my online banking accounts. Thx for being available to step in & help me! Customer service is excellent at Family Trust, very much appreciated!
Jailyn was extremely helpful! Her customer service was superior and she so friendly! Helped me out with everything I needed she’s a great asset to family trust.
Brandon Martin is the man. He’s very professional and informing. He makes sure you understands everything and he does not rush through the process, even if it runs into his lunch. …
I can’t express enough how AMAZING and helpful Brandon Martin is at Family Trust. He ALWAYS advises me in areas I need help and figures out the best options for me when needed. He even mentioned services for financing that Family Trust …
JAILYN WAS VERY PROFESSIONAL & ALL AROUND BEAUTIFUL PERSON SO HELPFUL!!!
Jailyn is an asset to Family Trust and the community. Excellent customer service.
I just left the bank and in just a matter of minutes the kind and educated tellers had me all set. Excellent customer service. For loans, accounts and savings this is my bank!
Huge Thanks to Ms. Tiffany Hawthorne & Mrs. Nikki Mattison! They both helped me so much to accomplish my goal of completely paying off my loan and opening a saving account. They provided the best customer service and gave me the sense that …
jailyn – Great customer service, always has a smile on her face & gets the job done ! Well mannered & patient !
Katie Googe was and is awesome! Should you need any help with a loan or any banking, see Ms. Googe!
Jailyn is above average she helps my app everytime
Mrs. Nikki was soooo awesome and very kind. I am soooo grateful for the help she provided in a timely manner. She was very patient and I am truly grateful for her help!
I was helped by Jailyn she was very helpful and I received some very good service
EXTREMELY UNPROFESSIONAL
Great place great people!!!!! Brandon Martin is the best!!!!!!!!!!!
The worst bank I’ve ever dealt with
Work across the street can walk there love it
Excellent
Best family ever!! Totes rec 😉
great service
Lovely experience with DeVin today!
Professional and courteous staff who genuinely expressed an interest in helping me establish accounts.
The staff is always friendly and fast. So glad to be a member here.
Laurel was quick and friendly, I appreciate it.
Had one issue with FTFCU. It eventually got solved. If I come back down to SC I would definitely become a member again.
Awesome young man Brandon Martin need help call leave a message he will return your call and he will be honest
I thank them for listening to me and treating me like a human! Thanks for the understanding Family Trust! You guys are great!!!!!
SO helpful and polite—very nice. Her name is Haley Perez
Costumer services was very poor by Brittany Hart! She also was very knowledgeable or aware about the information she was given. I will not be returning here.
I’ve been with Family Trust for over 30 years. They treat you like family and are always available to assist and advise.
Great customer service!
Brandon Martin, Lending Consultant is always greeting everyone with a big smile, eager to help with any financial situation. Thank Brandon Martin!!!
Took over 2 hours to open a checking and savings account initially, offers bounce free checking but then reports incorrect negative info to credit bureau for years after I have paid it in full, go somewhere else and get better service and …
Brandon Martin , was definitely a big help to me answer every thing I needed plus more information that was much needed. I would definitely recommend him to anyone
Family is our home bank no doubt about it but my concern is the credit department. The staffs in that department are sometimes rude when talking to customers they tend to take issues personal instead of handling it on a bank’s levels or …
Been with family trust for over ten years. I have had BBT, and B of A, but they don’t even compare. The small town feel and kindness and ready to work for you mentally is unknown at other banks but not at Family trust!
Awesome experience with Brandon Martin on help with loan – Brandon and all of the staff were quick, efficient, knowledgeable and super friendly!!
Jailyn gave very great service thanks
Used to love this bank, they would do anything for you! Now not so much. When I decided it was time for me to go get me a new truck (I’m 20 and have a 700 credit score and make over 5k gross a month) when I applied they called me back and …
I haven’t been to this specific branch but I couldn’t find a way to review the company as a whole. For some reason it seems like Family Trust is unable to do external transfers. It’s been 3 days since the first time I requested a transfer …
Brandon was awesome and very knowledgeable about the business. I recommend him and Family Trust to anyone. Thanks Brandon great job.
All i have to say is BRANDON MARTIN. This man he needs to make at least 100k a year as seen on the other reviews 10/10, 5/5, 100/100. Anything financial i ask him and he’s always has a answer. This man is the best
I went in to get a possible loan and Brandon Martin advised and helped me with all the necessary procedures to go though also advise me of other options, he was so very helpful and experienced in his line of work!! I definitely recommend …
Brandon Martin spent a lot of time making sure he was giving me the best options for what I was needing. I highly recommend Family Trust White Street location and if you looking for a loan ask for Brandon.
Jailyn Is A Very Great Person She’s Awesome
Brandon is absolutely amazing!!! He actually looked at all possible options for me!! I had the BEST experience here at Family Trust!!
Called 3 times w trying to get an account open and then told to do it online. Tried to do it online but several glitches didn’t allow the account to get open. I did get a message that I needed to go to the branch because they needed to …
Jaiilyn
Very efficient service. Helpful in providing service I was unaware available.
I’ve been a member for many years. Brandon Martin is knowledgeable, friendly and a great asset to FTFCU!
Applied for account online my family member has an account with family trust & I also work in the fort mill location. Received an email from Elverta Barnette saying that I don’t qualify! I met 2 of the qualifications maybe they denied me for another reason! Horrible experience
Brandon Martin is very hard working, kind, patient, professional, and he will get the job done quick!!! The best loan agent I’ve ever worked with! Thanks a lot!!!
Brandon Martin is excellent in his department. He has great energy and he’s able to assist you with your needs
Rachel Sartain is a very wonderful, kind, professional and is always extremely helpful. I would recommend her assistance to other members. Due to her expertise she deserves promotion.
Jailyn G and Katie were great thank you.
Brandon Martin is an awesome loan officer he gave me so many options. Took his time with me. I love working with him!!
I visited the branch, where I met a young gentleman who was very empathetic to my situation concerning my card. He listened to my concerns then tried to find solutions. I really appreciated his customer service skills and professionalism. Great Job Devaughn!!
We love banking with Family Trust and have for many years. We worked with Brandon Martin to refinance our vehicle loans to get a lower interest rate and then again to purchase a new vehicle. He is awesome to work with- very knowledgeable and quick to answer all of our questions!
I worked with Brandon Martin this week on a loan refinance for our vehicle. We had a few hiccups, and I thought it was not going to work. Brandon went above and beyond to do all he could for us, and we got our loan. I totally recommend this …
Brandon Martin is great to deal with. I have multiple loans with them and have always gotten the lowest rates and told were I could save money. I would highly recommend him and family trust for there services and family atmosphere.
Just left Family Trust on white street, I had the pleasure of speaking with Brandon in regards to my financial needs, Brandon was very informative and knowledgeable with giving me insight on my financial needs. Thank you Brandon and Family Trust .
Brandon Martin is an phenomenal Leading Consultant for my Family Trust account. He will work with you, give you all information possible, and get you to where you need to be. My credit score it where it’s at all because listening to him. …
Jailyn is a good teller and always has great comments took her time thanks
Brandon Martin at Family Trust was extremely knowledgeable and helpful in steering us down the right path to save us money each month on our vehicle loans. Highly recommend!
Julie Setser did absolutely fantastic assisting me with refinancing my vehicle! She stayed on top of everything until the loan was completed! Absolutely wonderful work and person!
They were very friendly and I was out quick, Laurel an Jailyn were there to make sure I was good! Thank you guys
I wanted to give SAVANNAH S a shout out. She has been nothing but the Best! She has what it take for CUSTOMER SERVICE! I can see her bright Smile in eyes!.I just wanted say THANK YOU SO MUCH FOR GOING THE EXTRA MILE FOR MY GRANDMOTHER !
I never liked the idea of having to walk into a bank. I would’ve rather went through a drive thru, however the employee Rachel Sartain completely changed my mind!!!! I am so overjoyed seeing her every week! She’s always so kind and …
After receiving a not so pleasant experience online Brandon Martin at the White Street location saved the day. After coming in to the branch a little frustrated Brandon asked me for my time while he reviewed my request. Not only did Brandon …
5/5 stars. Brandon Martin was a great asset yesterday for us at the bank. He was very nice, patient, and knowledgeable. He tried to find every way to help us come out a head. Very pleased with him. He made it go so smoothly. We will definitely be back.
Brandon Martin, He is the best, so helpful, and go over and beyond .He have good energy and does a wonderful job.
Brandon Martin, Lending Consultant, is always, always, always extremely helpful. He provides excellent customer service by making sure absolutely every option is provided for your needs! He is always pleasant and makes me feel like I’ve known him forever!!! I truly LOVE HIM❣❤❣
Brandon presented me with so many options & was extremely friendly but professional. Banking can be somewhat difficult to understand however he ensures you have a better understanding before you leave. Brandon is the best HANDS DOWN‼️
Brandon Martin spent a lot of his afternoon with us giving us a wealth of information and guiding us to the best solutions. He is awesome and very personable. We walked out of there not only with much lower interest rates, but also came out …
I got to say today was good day..1st of all,I want to thank Brandon Martin at Family Trust..a great guy to do business with and will help you out…👍🏿👍🏿 …
Brandon Martin is the best. He is knowledgeable, attentive, helpful, friendly and professional. I wasn’t sure if I had any options on a loan but he gave me multiple options— a couple of extra options that I didn’t know were possible. Keep doing what you’re doing. You are appreciated more than you know!
I have been dealing with Family Trust for as long as I’ve been banking and i have never came across an employee there that has been for his clients than Brandon Martin. In this day and age coming into the bank is not much of an option. To …
So happy with my visit at Family Trust!! Brandon Martin was very knowledgeable about all kinds of accounts and interest rates! Thanks again!!
Brandon Martin was AWESOME, he help me understand everything and more that I can in for today. Very helpful and patient. Recommend him 100%
Jaylin who works at Family Trust on Main is so nice and pretty she helped me with everything.
I had the best experience with Brandon, my loan officer. He was very knowledgeable of his job and my options as a member. Thank you Brandon. Keep doing what you’re doing.
Jailyn is very helpful and has great customer service every time I come to the branch
Thank Jailyn Gore for helping me today she is a kind person and taught me a lot. Excellent customer service skills Thank you Lord
Jailyn has great customer service skills..she is kind and very knowledgeable.
Brandon Martin was very great he took his time to get everything done correctly and he has so much patience he’s great thanks Brandon
Jailyn was very helpful she help me with my bank and cash app thank you the computers went down and soon as they came up she helped me I didn’t have to wait
Jailyn Gore is very professional and helpful. She takes her time to get explain the banking process and very knowledgeable.
I want to thank Brandon for his help in my situation I didn’t know where to turn at the time he was very patient with me and understanding he kept me updated though out the process and was encouraging me he is a great asset to Family Trust
Jailyn gore was a big help in assisting me in the bank today, awesome personality,great for business
Jailyn is helpful with customers and serve them with a smile. She take her time with older customers with our banking needs. White Street is my favorite branch
Wow! It’s great to be a member! Especially with having Brandon Martin on board. He has a real passion for his job and helping all member 👏 …
Jailyn did a great job today with my app I am grateful she helped me real good job welldone 💓 …
Brandon at the White Street location was awesome! He was very friendly, knowledgeable and honest! Thank you for all your help Brandon!
I met Jailyn G and she was really nice and went over and beyond to help me in the branch . Lovely girl. Thank you so much
Customer service was everything!! Was greeted with a smile when I came in. Very short wait time! Jailyn G and Brandon M went over and above during my visit to the branch.
Jailyn Gore has such great custom service. I would love for her wait on me every time. She is great.
I enjoyed every moment with Brandon Martin at Family Trust. I have enjoyed the customer service and the pleasantly of the environment. Thank you so much for making everything so clear with me.
Jailyn was most helpful in assisting me in being able to get back to my online banking accounts. Thx for being available to step in & help me! Customer service is excellent at Family Trust, very much appreciated!
Jailyn was extremely helpful! Her customer service was superior and she so friendly! Helped me out with everything I needed she’s a great asset to family trust.
Brandon Martin is the man. He’s very professional and informing. He makes sure you understands everything and he does not rush through the process, even if it runs into his lunch. …
I can’t express enough how AMAZING and helpful Brandon Martin is at Family Trust. He ALWAYS advises me in areas I need help and figures out the best options for me when needed. He even mentioned services for financing that Family Trust …