Fannin County Electric Cooperative, Inc is a non-profit rural electric utility cooperative headquartered in Bonham, Texas. Fannin County Electric … See more
Why does power always goes out on mild rainy weather..My thoughts is aged equipment and wiring transformers etc. Who regulates and who makes profit from usage.
Right now we have the worst service we’ve had since 1990 when we moved to west of Leonard. If you have any other options take it! I would’ve given a rating of less than one star if I could’ve.
I see that there are some low marks here. Thankfully my experience was different. One of their field guys went above and beyond to help my family. I cannot thank him enough. Very good man and they are blessed to have him as part of thier company. Thank you!
You useless rednecks don’t answer phones, you don’t dispatch techs with utmost priority, and you don’t know how to maintain contracts you’ve had for decades. You turkey necks should be ran out of town. Your employees are more concerned with …
Very rude woman in office. Luckily there is Dawn that I ONLY do buisiness with. The new woman is very hateful and unprofessional. This company is never on top of things until you are barely late on your payment then they won’t hesitate to …
This sounds like a joke, but it’s true. The power goes out when the wind blows. And when it goes out, it stays out for 6-12 hours. If you choose this power company, be sure you add in the thousand dollars a year of spoiled food, and multiple days a year the power will stay out.
There is a power outage every time the wind blows or rainstorm. 4 times in 2 weeks. I bought a generator to run the house because I know if it rains the power will go out for 2-3 hours.
Another power outage, on hottest day of the year. Been out over an hour now, I called, was told they had no idea why power was out to 148 homes! Are you kidding me! Sure wish we had an alternative power company.
Currently sitting here with no power, owe half of last months bill and just paid over $600 not even a month ago. This is the saddest company in Texas. …
I just moved here from Houston and Austin. My power hss gone out 7 times in 6 months…My power went off once in Houston during a hurricane, and never in Austin. Is the grid here outdated or is it another issue ? In time, not so far in the future, there is a competitor headed this way….Come on Reliant and hurry!
Way to expensive but your stuck paying it because you do not have the option to go with anyone else. The cost of living in the country. Power goes out all the time for no reason but you still have to pay the high bills from this company. …
We’ve lived here for a year now and regret it immensely. Power is out in almost every storm and this time we are going on 10+ hours. It’s supposed to be 103 today. Thankfully we were able to get a generator so we don’t suffocate. I’m fed up with this company, the high bills, and the unreliable service.
The entire procedure for getting a meter and getting connected was a total pain, very convoluted with our electrician saying their guy had to do things that their guy said our electrician had to do. …
Wish there was another electric company out here. They truly have the Monopoly. Expect $500 Christmas bills and $500 summer bills. Cost wayyy too much to live out here. The customer service is good at least. Still haven’t updated my info in …
We are forced to use Fannin Electric and our power goes out at least once a week, and just when it couldn’t get any worse, I get my outrageous monthly bills to remind me how much I’ve enjoyed routinely resetting all of the clocks in the …
If you can avoid them, I suggest it. They are not helpful and make you jump through hoops for anything. Also prepare to pay OUTRAGEOUS fee’s monthly for no reason at all. They definitely milk their customers for every penny. …
I have been a customer since June of 2003. Really had no problems until approximately five years ago. I realize that the county is growing, but your customer service is worse! I have been out of power since 9:50 PM Wednesday, I am not going to count the hour yesterday and the hour today, that I actually had power!)
Well, we aren’t having any issues with power outages anymore. The lady I talked to months ago was very understanding when it did go out. It used to go out a bunch of times, but they worked hard to fix it and it shows. However, I recently …
The most unhelpful people. They have horrible attitudes. Like sorry you have to work but you’re getting paid so you should have a better attitude. If you can use another power company do it! Wish I could give them 0 stars.
I’ve never shared a derogatory post about any company. Fannin Eletric COOP is the worst I’ve ever seen and I’ve lived in numerous places throughout the country over 56yr. Constant surging which I believe is the cause for numerous appliance …
Complete failure of a power company. Law suit will be filed by community. Second year people will die due to extreme freezing temperatures and power gets shut down. It is 19 degrees here and no power at all. No calls get answered at all. A …
Apparently my experiences are completely different than some of the commenters here. I’ve had several interactions with FCEC for various things over the past 11 years. Each experience has been above-average. I’ve been treated with courtesy …
Bad service and high prices. I still dont understand how my bill is going up, whenever i dont have my lights on the morning and barely use them at night. Dont undestand how my bill is $255??
It is kind of pathetic that you people don’t answer the phone at 4pm on a Thursday. Last I read on your site, your business hours are to 5pm. Couldn’t get a hold of anybody after many minutes listening to a phone ringing. Not even hold music. Either you need more people, or everyone is on banker’s hours.
Super disappointed with the “customer service” I just received. I’ve been on autopay for YEARS without issue, and when my card is compromised and autopay is declined, I am told they won’t credit the $40 (yes $40!) reconnect fee and $10 (yes …
We need choices and some competition. Period.
By far the worst Co-op to be apart of. BEWARE
Can almost set your clock to the outages
Worst ever,rude employees,we need to get solar and get away from this sorry co op
Power goes out every time it storms or is a little windy
Not a customer yet but have been treated very nice when calling about up coming service
Horrible
You’re better off using candles.
Way to expinsive for our power to go out 8 times in one day
They have been very good to us since 1978
Why does our power go off all the time? Is this a third world country or California?
They don’t take in consideration of disabled people who need help paying their bills
They are terrible if I could rate 0 I would. They turned off our power in a Texas summer.
Why does power always goes out on mild rainy weather..My thoughts is aged equipment and wiring transformers etc. Who regulates and who makes profit from usage.
Right now we have the worst service we’ve had since 1990 when we moved to west of Leonard. If you have any other options take it! I would’ve given a rating of less than one star if I could’ve.
If you are considering moving to fannin county in an area served by FCEC . . . Don’t. Unless you want to live in the 19th century
Not the best power company in the world, they are doing much better than before when it comes to power outages.
Snow hardly even started and the power goes out, been out for over 15 hours and can’t even get a phone call through to them
I see that there are some low marks here. Thankfully my experience was different. One of their field guys went above and beyond to help my family. I cannot thank him enough. Very good man and they are blessed to have him as part of thier company. Thank you!
I just want to echo all of the others here. I expect an outage with any type of weather outside of ideal conditions. Just amazing.
You useless rednecks don’t answer phones, you don’t dispatch techs with utmost priority, and you don’t know how to maintain contracts you’ve had for decades. You turkey necks should be ran out of town. Your employees are more concerned with …
Very rude woman in office. Luckily there is Dawn that I ONLY do buisiness with. The new woman is very hateful and unprofessional. This company is never on top of things until you are barely late on your payment then they won’t hesitate to …
The worst power company in Texas. Can’t even keep power on in good weather. Buy a generator if you have to use them.
This sounds like a joke, but it’s true. The power goes out when the wind blows. And when it goes out, it stays out for 6-12 hours. If you choose this power company, be sure you add in the thousand dollars a year of spoiled food, and multiple days a year the power will stay out.
There is a power outage every time the wind blows or rainstorm. 4 times in 2 weeks. I bought a generator to run the house because I know if it rains the power will go out for 2-3 hours.
Another power outage, on hottest day of the year. Been out over an hour now, I called, was told they had no idea why power was out to 148 homes! Are you kidding me! Sure wish we had an alternative power company.
Currently sitting here with no power, owe half of last months bill and just paid over $600 not even a month ago. This is the saddest company in Texas. …
I just moved here from Houston and Austin. My power hss gone out 7 times in 6 months…My power went off once in Houston during a hurricane, and never in Austin. Is the grid here outdated or is it another issue ? In time, not so far in the future, there is a competitor headed this way….Come on Reliant and hurry!
Way to expensive but your stuck paying it because you do not have the option to go with anyone else. The cost of living in the country. Power goes out all the time for no reason but you still have to pay the high bills from this company. …
We’ve lived here for a year now and regret it immensely. Power is out in almost every storm and this time we are going on 10+ hours. It’s supposed to be 103 today. Thankfully we were able to get a generator so we don’t suffocate. I’m fed up with this company, the high bills, and the unreliable service.
The entire procedure for getting a meter and getting connected was a total pain, very convoluted with our electrician saying their guy had to do things that their guy said our electrician had to do. …
Instead of taking a payment from their customers they just shut the power off.
Wish there was another electric company out here. They truly have the Monopoly. Expect $500 Christmas bills and $500 summer bills. Cost wayyy too much to live out here. The customer service is good at least. Still haven’t updated my info in …
We are forced to use Fannin Electric and our power goes out at least once a week, and just when it couldn’t get any worse, I get my outrageous monthly bills to remind me how much I’ve enjoyed routinely resetting all of the clocks in the …
If you can avoid them, I suggest it. They are not helpful and make you jump through hoops for anything. Also prepare to pay OUTRAGEOUS fee’s monthly for no reason at all. They definitely milk their customers for every penny. …
I have been a customer since June of 2003. Really had no problems until approximately five years ago. I realize that the county is growing, but your customer service is worse! I have been out of power since 9:50 PM Wednesday, I am not going to count the hour yesterday and the hour today, that I actually had power!)
Well, we aren’t having any issues with power outages anymore. The lady I talked to months ago was very understanding when it did go out. It used to go out a bunch of times, but they worked hard to fix it and it shows. However, I recently …
The most unhelpful people. They have horrible attitudes. Like sorry you have to work but you’re getting paid so you should have a better attitude. If you can use another power company do it! Wish I could give them 0 stars.
I’ve never shared a derogatory post about any company. Fannin Eletric COOP is the worst I’ve ever seen and I’ve lived in numerous places throughout the country over 56yr. Constant surging which I believe is the cause for numerous appliance …
Complete failure of a power company. Law suit will be filed by community. Second year people will die due to extreme freezing temperatures and power gets shut down. It is 19 degrees here and no power at all. No calls get answered at all. A …
Apparently my experiences are completely different than some of the commenters here. I’ve had several interactions with FCEC for various things over the past 11 years. Each experience has been above-average. I’ve been treated with courtesy …
Bad service and high prices. I still dont understand how my bill is going up, whenever i dont have my lights on the morning and barely use them at night. Dont undestand how my bill is $255??
It is kind of pathetic that you people don’t answer the phone at 4pm on a Thursday. Last I read on your site, your business hours are to 5pm. Couldn’t get a hold of anybody after many minutes listening to a phone ringing. Not even hold music. Either you need more people, or everyone is on banker’s hours.
Super disappointed with the “customer service” I just received. I’ve been on autopay for YEARS without issue, and when my card is compromised and autopay is declined, I am told they won’t credit the $40 (yes $40!) reconnect fee and $10 (yes …