Internet service provider, FTC | Farmers Telecommunications Cooperative
FTC, Farmers Telecommunications Cooperative, was formed in 1954, to bring its communities a reliable telephone connection. FTC is the largest … See more
Internet is soooooo slow like i shouldnt have to move to rainsville for better internet. This could be as close to a monopoly as you can getconsidering no other internet provider dare tread these waters
Honestly the worst customer service I’ve ever experienced. If you have any other Internet provider options other than satellite, you should choose one of those over Farmers.
underperforming. over priced. they are in severe need of competition. They could care less what the customer issues are. they know they are the only game in town and have city council in their back pocket, so there never will be true competition for them
Terrible service, constantly going in and out, and expensive but it’s the only internet company in the area so you just have to deal if you’re moving close to Rainsville AL.
If you’re ok with paying too much each month and having extra hidden fees that make an already ridiculous bill even higher, and still having slow internet… then it is a great place to go.
When we got to our house last night, after a long week, we discovered our Wi-Fi was down. I called, left a message and texted to Farmerstel about my problem. Our house is remote enough that without Wi-Fi we are out of luck- there is no …
They came very highly recommended, and so we went today to become new customers. Even with everything being done thru the drive thru at this time,the staff were friendly and very efficient.
Cant rate a zero. They are liars and thieves but hey no choice. They have been paying back dividends for 1988 now. Why did it take you 30 plus years. Why are people not getting their yearly checks? Ohhh wait because you all waited 30 years to pay back people
Spectrum was horrid, but this is worse. Just moved to north Al and was shocked at the lack of channels available and the slow internet speed. What’s more, they make you sign a two year contract. Save yourself a headache and either go with streaming or satellite.
The best and cheapest internet in the Valley Head area. Fiber Optic and up to gigabit speeds and cheaper price per speed than anyone around. To break it down, Mb isn’t a megabyte, it’s a megabit. Mega is just short for a million and there’s …
I’ve had Farmers for 2 years. If I had another choice for internet I would drop them like a hot potato. They have installed fiber optics which I believe made it worse. I’ve been trying to call customer service and no one answers.
Friendly staff. Very knowledgeable. I have great internet service with no problems. I have family that only has internet half the time even after they came out to work on it. That’s the reason for the 4 stars.
The lady who asked us to follow her back to fill out the app was very rude had my daughter and my special needs son she looked at us with pure distain and said I only have 2 chairs..I replied thats fine she inturn had anouther lady help …
Our internet lines were cut 2+ years ago. We recently restarted our internet service and they left a temp line running from the road through our yard to the house. When that didn’t work they removed the guts and left the line in the yard. …
Worst internet/ telephone company i have ever had. There customer service, and their service in general is a joke. I pay for 5Mb speeds but commonly get speed tests of a whole .3Mbps. Yep, the 3g on my phone is better. You have to reset …
So glad to have another high speed option besides spectrum. So Far so good with FTC and the service 👌 has been outstanding. Especially compared to competitors. …
Love how friendly the staff at Farmers Tel has been to myself and my family! Customer sevice is quality. This is a large business with small town values. Oh and the services they offer are awesome! Our cable and wifi are better quality and more reliable than any other company I’ve had experience with. Five stars!
Great internet! We had sardistel before and they are the worst internet company out there. They have an F with the BBB. When we heard farmerstel was coming to our area we were so happy! Now we have fast reliable internet!
They advertise “GIG Country” and offering 1 GBPS speeds. But yet I can’t get that. I had them for over 2 years in Ider in the middle of no where, and had great service for the most part. I did have to buy my own 5G router to get the 1 GIG …
So thankful for the young man who worked late just to get my internet back up and running was absolutely wonderful !!!
A very helpful and hardworking young man . …
The ladies in the office helping out were very kind and accommodating. I did have troubling getting my actual internet connected so they sent someone out to help. …
We just canceled our service with these clowns because we moved locations and transferred service to our new house and then we received a bill of $130.00 on top of our normal bill because they charge a $80.00 wire fee and $50.00 service fee and on top of all that they drill a big hole the size of your thumb through the side of your home.
Poor or worse service. The staff is extremely unfriendly if you have a complaint. When I complained about only receiving 40% of the speed I am paying for I was told to use another service provider, and that came from managements mouth. No …
I was very pleased with their service. Our installation date was Sept. 21, and they showed up a week and a half earlier than expected! They worked hard and efficiently and were very polite. Thank you!
I am a new customer with FTC, I am very pleased with all aspects of their customer service in the office, the installation crew that came to my home and the quality of the service with Wi-Fi and home telephone….!!
I called FTC with a router problem. The service was prompt no waiting the technician was kind and knowledgeable and extremely patient with me she got my problem fixed by connecting to my router remotely without sending someone to my home. Thank you FTC
This may be the only provider around and a bit expensive, but I think FTC and it’s employees are great! I haven’t ever had any issues with customer service being rude. They are always friendly and send someone out to my house asap when I …
The internet is as good as is gets and very reasonably priced. Customer service rep was very easy to work with. Easy install and overall a great experience.
FTC is one of the best broadband providers serving rural America. Their extensive fiber network and the availability of top speeds help make telehealth, remote work and distance learning possible. I don’t know what we would have done during …
They think since there the only internet service around my area that they can take advantage of people. They have good internet with a high price. But there customer service is the worst group of people I’ve ever met. They all need to check there morale compass and learn how to do people!
We’ve had a great experience with FTC thus far. Installation was a breeze, pricing is better than our previous provider, and the speeds of the internet have made a world of difference in out house!
I want to thank the staff. They were very instrumental in making our transition from the city to our retirement place on the mountain. We were able to have our internet and phone waiting on moving day.
Thank you again FTC!
So far i am not impressed. I never received a bill and have only been connected 3 months. Am supposed to be on the affordable connectivity program but have only received one credit and now they say i owe $340….a bit excessive if you ask me.
From start to finish, all encounters with FTC staff was excellent. Installation was punctual, professional and courteous. One of the best providers I have ever dealt with. Their services are second to none, reliable, and super fast. In …
Had internet installed at our new place, the tech installed was helpful to get the best signal for everyone in the house.
Friendly staff and professional service. The internet is fast an reliable
They got it installed quick and it works great! Love FTC!
The prices
Great internet
Really expensive.
AT&T WHERE ARE YOU?????
Great service and friendly!!!
Could have better prices!!!
Great customer service…
Excellent speed and service!
It the phone company, the only one we got!
Awesome Service
Good pricing, knowledgeable staff
to high on cost there should be other companies to chose from on this mountain
Everything was great. No complaints 👌 …
Takes weeks to get service and do not try to call the office. Mailbox full every time.
We have to wait a month to get internet service…
For what you pay? Inconsistent service. Always slows down at night.
Great service and extremely fast internet.
its bad when your tv and WiFi is higher than your light bill
From start to finish, I couldn’t have asked for more.
Excellent customer service and gigabit internet speeds.
Was worried because this was only option. Super Service an a good value for the proce
They dominate the phone business on Sand Mountain cause they won’t let competitors come in and offer cheaper rates and packagez
Parking is impossible, employees tale all the parking spots on side for entrance
5 star service and a 5 star product. Keep up the great work and thank you!
The office at Rainsville is not very professional. You don’t get what you pay for. I do not recomend them.I am looking for another service.
FTC went out of their way to meet our expectations. Service works great.
Locally owned and operated they not only offer phone service they also offer high-speed internet and tv service.
Internet service is constantly going out, it doesn’t perform at the speed I pay for, and it’s expensive… WORST service around.
Technicians were very professional and set up was quick.
Sarah
Why does it take 4 weeks to get internet services!
Poor internet speeds. Insane Charges. Only company that provides service to us so we are effectively forced to use them.
Practically a scam i somtimes get less that a megabyte a second of upload speed and my ping is 700 making enjoing online games a fantasy
Today Scott and Slade from FTC fix the issue (router) problem I was having. Very helpful to explain any questions I had as well.
Internet is soooooo slow like i shouldnt have to move to rainsville for better internet. This could be as close to a monopoly as you can getconsidering no other internet provider dare tread these waters
Honestly the worst customer service I’ve ever experienced. If you have any other Internet provider options other than satellite, you should choose one of those over Farmers.
1Gig. Excellent service. Installation a breeze. Need I say more?
underperforming. over priced. they are in severe need of competition. They could care less what the customer issues are. they know they are the only game in town and have city council in their back pocket, so there never will be true competition for them
Ha ha, it’s fun coming home on certain days and the ping and the jitter are too high to do anything.
(Fixed Wireless)
Terrible service, constantly going in and out, and expensive but it’s the only internet company in the area so you just have to deal if you’re moving close to Rainsville AL.
If you’re ok with paying too much each month and having extra hidden fees that make an already ridiculous bill even higher, and still having slow internet… then it is a great place to go.
Hands down best service for all your internet needs on sand mountain!
These guys are very prompt and know what they are doing so that your work flow isn’t held up and we can already tell a huge difference in our service.
Everyone we dealt with at FTC has been wonderful & the service far surpassed all my expectations. Thank you for the amazing customer service!
When we got to our house last night, after a long week, we discovered our Wi-Fi was down. I called, left a message and texted to Farmerstel about my problem. Our house is remote enough that without Wi-Fi we are out of luck- there is no …
They came very highly recommended, and so we went today to become new customers. Even with everything being done thru the drive thru at this time,the staff were friendly and very efficient.
Cant rate a zero. They are liars and thieves but hey no choice. They have been paying back dividends for 1988 now. Why did it take you 30 plus years. Why are people not getting their yearly checks? Ohhh wait because you all waited 30 years to pay back people
Coming from an area where the local wi-fi was less than pathetic and our Verizon was also, it’s so nice to have quality connectivity!
Awesome service and very happy with the Wi-Fi.. no more slow internet.. yay!
Spectrum was horrid, but this is worse. Just moved to north Al and was shocked at the lack of channels available and the slow internet speed. What’s more, they make you sign a two year contract. Save yourself a headache and either go with streaming or satellite.
The best and cheapest internet in the Valley Head area. Fiber Optic and up to gigabit speeds and cheaper price per speed than anyone around. To break it down, Mb isn’t a megabyte, it’s a megabit. Mega is just short for a million and there’s …
The billing department doesn’t inform you of the first months bill so definitely be prepared.
Wonderful atmosphere and employees! Highly recommend!
I’ve had Farmers for 2 years. If I had another choice for internet I would drop them like a hot potato. They have installed fiber optics which I believe made it worse. I’ve been trying to call customer service and no one answers.
Friendly staff. Very knowledgeable. I have great internet service with no problems. I have family that only has internet half the time even after they came out to work on it. That’s the reason for the 4 stars.
The lady who asked us to follow her back to fill out the app was very rude had my daughter and my special needs son she looked at us with pure distain and said I only have 2 chairs..I replied thats fine she inturn had anouther lady help …
Our internet lines were cut 2+ years ago. We recently restarted our internet service and they left a temp line running from the road through our yard to the house. When that didn’t work they removed the guts and left the line in the yard. …
Worst internet/ telephone company i have ever had. There customer service, and their service in general is a joke. I pay for 5Mb speeds but commonly get speed tests of a whole .3Mbps. Yep, the 3g on my phone is better. You have to reset …
The staff was very helpful in getting me the service best suited to my family’s needs. Installation was quick and hassle free. Thanks FTC!
So glad to have another high speed option besides spectrum. So Far so good with FTC and the service 👌 has been outstanding. Especially compared to competitors. …
Love how friendly the staff at Farmers Tel has been to myself and my family! Customer sevice is quality. This is a large business with small town values. Oh and the services they offer are awesome! Our cable and wifi are better quality and more reliable than any other company I’ve had experience with. Five stars!
Just a great company taking good care of there customers
Great internet! We had sardistel before and they are the worst internet company out there. They have an F with the BBB. When we heard farmerstel was coming to our area we were so happy! Now we have fast reliable internet!
They advertise “GIG Country” and offering 1 GBPS speeds. But yet I can’t get that. I had them for over 2 years in Ider in the middle of no where, and had great service for the most part. I did have to buy my own 5G router to get the 1 GIG …
So thankful for the young man who worked late just to get my internet back up and running was absolutely wonderful !!!
A very helpful and hardworking young man . …
The ladies in the office helping out were very kind and accommodating. I did have troubling getting my actual internet connected so they sent someone out to help. …
We just canceled our service with these clowns because we moved locations and transferred service to our new house and then we received a bill of $130.00 on top of our normal bill because they charge a $80.00 wire fee and $50.00 service fee and on top of all that they drill a big hole the size of your thumb through the side of your home.
Poor or worse service. The staff is extremely unfriendly if you have a complaint. When I complained about only receiving 40% of the speed I am paying for I was told to use another service provider, and that came from managements mouth. No …
I was very pleased with their service. Our installation date was Sept. 21, and they showed up a week and a half earlier than expected! They worked hard and efficiently and were very polite. Thank you!
I am a new customer with FTC, I am very pleased with all aspects of their customer service in the office, the installation crew that came to my home and the quality of the service with Wi-Fi and home telephone….!!
I called FTC with a router problem. The service was prompt no waiting the technician was kind and knowledgeable and extremely patient with me she got my problem fixed by connecting to my router remotely without sending someone to my home. Thank you FTC
This may be the only provider around and a bit expensive, but I think FTC and it’s employees are great! I haven’t ever had any issues with customer service being rude. They are always friendly and send someone out to my house asap when I …
The internet is as good as is gets and very reasonably priced. Customer service rep was very easy to work with. Easy install and overall a great experience.
FTC is one of the best broadband providers serving rural America. Their extensive fiber network and the availability of top speeds help make telehealth, remote work and distance learning possible. I don’t know what we would have done during …
Great company focused on high speed fiber internet services. Best day of 2021 was the day the techs showed up to install the modem and get us online!
Great fast internet! A pleasure doing buisness
They think since there the only internet service around my area that they can take advantage of people. They have good internet with a high price. But there customer service is the worst group of people I’ve ever met. They all need to check there morale compass and learn how to do people!
We’ve had a great experience with FTC thus far. Installation was a breeze, pricing is better than our previous provider, and the speeds of the internet have made a world of difference in out house!
O Jesus Christ very nice staff I have delivery this place very very nice 👍👍👍 the best Danny Brown …
Connie in customer service was nice…tech guy that did our install was excellent and informative!
I want to thank the staff. They were very instrumental in making our transition from the city to our retirement place on the mountain. We were able to have our internet and phone waiting on moving day.
Thank you again FTC!
So far i am not impressed. I never received a bill and have only been connected 3 months. Am supposed to be on the affordable connectivity program but have only received one credit and now they say i owe $340….a bit excessive if you ask me.
From start to finish, all encounters with FTC staff was excellent. Installation was punctual, professional and courteous. One of the best providers I have ever dealt with. Their services are second to none, reliable, and super fast. In …