My experience? The only fast track with any sense of real urgency at this “docs in a box” was getting my insurance co-pay. I wanted to avoid the hospital ER, but that’s precisely where I ended up.
The Doctor saw me right when I arrived around 7:30 pm. Efficient, effective, not much bedside manner ( that is in short supply anymore) but good diagnosis and treatment. I wish I could remember the physician’s nzme.
Short wait time. Very friendly doctor. Had to take x ray. Doesn’t have radiologist on sit. Didn’t get the x ray report . will not recommend to go there.
It was easy to book online but the could do better and arrive on time to open the center and also provide the results in a timely fashion and without having to follow-up.
On a Sunday afternoon, my daughter and I were greeted by a friendly receptionist, and seen after a short wait. The staff and doctor were friendly and efficient. I would definitely return.
The quality of care is the same you would get anywhere else. The reason for the low rating is if your insurance doesn’t cover the whole bill they will send a bill in the mail like every provider does however if you pay your copay with a debit or credit card they will take the entire bill off that card without warning!!
While I had to wait for about 35 minutes, it was worth the wait. Drs and staff are friendly, very professional. So much better than other local urgent care options in the area.
I was seen quickly and treated respectfully. The doctor helped me with medications and a splint, and recommended an excellent doctor who saw me same day.
We go here to keep it simple. Wait time is first come first serve so depends. We had an appointment and took and hour to see a doctor…. No frills just quick check ins and the doctors have all been friendly.
Needed an EKG and a pre-op exam but I didn’t have a primary care physician. Didn’t have to wait long at all and the staff and doctor were extremely friendly and took care of what I needed with problems.
I found the front desk staff knowledgeable, welcoming & friendly. The doctor was thorough & gave good advice to a difficult patient. I would recommend Fast Track Urgent Care.
Easy to schedule. Little to no wait time. Excellent staff and great care. Left within 20 mins and my meds were called in and waiting for me by the time I got to the pharmacy.
Maybe I have been lucky, but I never had to wait long. The doctors are knowledgeable. I have a regular doctor but prefer to go to Fast Track because they can see me right away.
Telehealth appointment. I waited on the call more than an hour. No provider signed in. No one from the office signed in to explain why no provider signed in. Terrible.
They did something very shady, and frankly dishonest and sad. Everything started normally at first, the MA had triaged my mother who was very sick. We were left in the room for a while, definitely over 30 minutes. Then the doctor came in …
Waited over 3 hours before realizing better to go elsewhere. The receptionist readily cancelled the copayment charge to our credit card. However, 2 months later we found out that a bill was submitted to our insurance company (denied due …
Needs better welcome Greetings with a smile!! Asking for patients insurance and ID needs simple manners with a polite “please”.got none of that …. looking into her attitude probably she had a long personal day on her phone …..
I had never been to any urgent care before and this one was the closest to where I was when I realised I had likely broken my wrist. I googled “x-ray and urgent care near me” and got this Fast Track urgent care. I was seen promptly, xrayed …
I made an appointment for my mother due to having a fever, chills and a cough. She is immune compromised so I made her an appointment. They immediately turned her away with no explanation.
The drs were great. Helped me out when I was very ill and my dr was out of town. The facilities are really bad though – they take all of your personal info in a very public place and the office is really dingy and depressing with no ac – even though it was in the 90s outside (and seemed to be inside as well)!
I went to Kensington Urgent Care with ear and gum pain. They refused to see me saying that I may have Covid! I was in a lot of discomfort and asked if I could speak to the Doctor through the plexiglass. I could see her down the hall, …
I went to fast track urgent care because I was suffering from flu symptoms. It seems that it took a long time to see the doctor but it may be because I was so miserable. Once I did see her she was very kind and determined that I did have …
The nurses and doctor were all kind and very helpful the doctor took good care of my 2nd degree burn and gave me good instructions to treat my burn. The receptionist was very helpful.
I got poison ivy last night from my dog after his walk in the woods. I gave him lots of attention and started scratching the mosquito bites I got working in the garden. It was really affecting me but they were prompt, courteous and very helpful. It made a huge difference.
I went to Fast Track Urgent Care around 6 PM on a weeknight and was seen immediately! Clinic staff were friendly, informative, and efficient throughout my visit.
Went in for a test at 10:15 am on a weekday, was done within the hour! The doctor was really great and made it a comfortable experience. Very grateful to her & the staff!
Very helpful and kind. I wasn’t waiting as long as I worried I would, didn’t even have to pull out my Nintendo switch! I’m so thankful to them, they really saved me when I needed emergency medication and couldn’t get it anywhere else.
I am angry that my email to the clinic a week ago about a misdiagnose was ignored. I came to the clinic because of extreme pain in my right foot that started at 4 am while I was asleep. It was misdiagnosed as a foot sprain although there …
Very pleased with my visit. Staff was extremely helpful, didn’t have to wait long to see the doctor. Definitely would recommend Fast Track Urgent Care.
Just moved to area and have no doctor yet. Needed care for a cough. All staff professional caring and very competent. Was very satisfied overall with this experience!
The Dr clearly does not care about her job. I basically had to let myself out of the exam room and ask if I was supposed to go. She gave guidance for my awful cold through a mumble and barely made eye contact as I asked if I needed any …
With having kids its enevitable that at some point you will visit an urgent care facility. We’ve been to at least three over the years. Every time we vist Fast Track Urgent Care we are greeted by friendly, patient focused staff. Kudos …
There was no wait time when I arrived as a walk in. The staff members were efficient, professional and pleasant. The medical staff took the time needed to diagnose my medical issue and get me on the right medication to resolve the problem. It is good to know that they are close by should I ever need them.
Redundant sign procedures being that I filled out most information in the website sign in. That being said, all else, the important “stuff” was handled very well. Got in fast, Doctor was efficient and good beside manner. Overall, very good rating.
Dr, Ali and her staff are courteous, respectful and effecient; always. In the past 4 years members of my family, (there are 7 of us) have had reasons to call upon Urgent Care several times. Care ha been very professional. Often, far more …
I went to Fast Track on Saturday, August 3rd due to my really bad sore throat among other things (I have a history of tonsillitis but it just felt different). When I went in, the physicians’ assistant at the front desk seemed kind and …
They saw us right away. Everyone was friendly and very efficient. The xrays were done efficiently and mending and cleansing the knee and explanations and paperwork made very easy. Thank you.
Bottom Line Up Front – you may be charged $50 for not agreeing to reschedule virtually days after your initial in person appt when they cancel your in person appt for any symptoms which could be related to COVID 19 (most urgent care …
they should change their name to wait 2 days lazy care . wouldnt treat me because of my symptoms, but instead of sending me to get tested for covid they made me schedule an online appointment to verify I need to be tested.
I have always had good experiences here, this visit was no exception.
I was taken back at exactly my appointment time. The doctor gave me two treatment options, I chose one, and it was successful. I feel lucky to have the option to go here.
I wish there was a way to give a zero.I booked the appointment below arrived at center at 4:45pm for a COVID test. Only to be informed at 5:30pm that my appointment is supposed to be at their Silverspring center. After the “ tele health” …
It was high flu season but I guess we beat the rush. My son had an upper respiratory infection and we were out in less than an hour. We go here a lot. Service has always been great. They have an x-ray machine in the office which is awesome. We’ve been here for everything from sprained ankles to sports physicals.
Amazing place! My son hurt his foot; they took us right away and took X-rays right there. They actually called later the same day after the radiologist took a closer look at the X-rays suggesting we take our son to a specialist. They were so fast and helpful!
This place closes at 8:45 not 9. They don’t care if you come in with a distressed or sick baby because they only accept their last patient at 8:45 per the front desk person. If you have an urgent need don’t go to this place with your child. I made a mistake to go here instead of PM pediatric. Won’t be going back.
The owner, Mohammed, was very rude to me on the phone. I called because I was worried I had been misdiagnosed by the doctor. Instead of listening to my concern, he called me a liar and hung up. Very confrontational and unprofessional. …
Got an antigen test for travel. The following morning I hadn’t received the results. Currently I’ve been on hold for 15 minutes and the flight is in 1.5 hours
I was seen promptly by a doctor who listened well to my health situation. He provided me with excellent information and suggestions, and I’m already seeing a marked improvement. The staff were also considerate. I’m very grateful to have this assistance so readily available.
Thankfully there was no wait for my mid morning visit. Vital signs checked fast and smooth. Had an abdominal pain which the doctor diagnosed and, unfortunately, required me to go to an ER for a CAT scan. Doctors at the ER confirmed the …
The receptionist was so welcoming. The health care provider and doctor who attended to me expressed care and concern to maximum. Recommended and sealed. Thank you Fast Track Urgent Care.
Dr. Ali was clear, efficient, caring, and professional. She authorized an Xray, and was able to diagnose my pain as neuralgia. She gave a prescription, and gave me to podiatry specialists for further treatment. I am very pleased with how I was treated throughout the visit.
Were super efficient. It was pretty obvious what my problem was and what I needed and they didn’t do anything extra, they diagnosed, gave me the prescriptions I needed, and sent me on my way. It was a busy day for me and I really appreciated getting the care I needed expeditiously.
This place is a sad excuse for a provider. Any symptom that could be a covid symptom requires a virtual appointment first. This delays getting much needed antibiotics for sinus and/or ear infections. DO NOT go to this business.
I was quickly seen and given a thorough exam and Xray. The doctor and receptionist were kind and professional. I was in and out of there in about 45 minutes. The facility was clean and it was easy to socially distance. Highly recommend!
The receptionist, the nurse and the doctor were all so kind to me- I thought I just had a sprained ankle but they took an X-ray and found a small fracture. They were all great & glad I went!
Professional and efficient staff. The physician was very clear and explain my problems very effectively. I had to wait for a while because there were many patients ahead if me, but I expected this. Good job
Don’t go here for a PCR test. My results never came. I tried checking on their Patient Portal and their DOB entry box did not accept date. Frustrating.
Been here a few times. Everyone is great, nice, efficient. You can make an appointment which speeds up the process. No one ever really wants to go to urgent care but these guys are excellent!
Terrible terrible experience. The staff is under educated about the services they have to offer. , they give out appointments for services that they don’t have . Which is strange at a time now during this pandemic you would think a health …
Terrible experience. I wasn’t seen by the doctor until 1.5 hours after my appointment time. The doctor gave me incorrect information and didn’t spend more than 3 minutes. Definitely avoid at all cost.
I made an online appointment for a throat culture after my daughter was diagnosed by her pediatrician with strep. I selected my symptoms, and was prompted to enter my insurance and personal information, then received multiple confirmation …
Was there twice for several injuries from a bad fall. Both times I only waited a few minutes to be seen. Dr. Rakhmanina was very kind, very responsive, , took time with me, answering all my questions and explaining things very well , even …
Realized one of my regular medications had run out and my doctor was not available over a holiday weekend. Fast Track lived up to its name, quickly getting me a replacement script to tide me over for 30 days, giving me extra time to make a doctor’s appointment. Fast, courteous, friendly and reassuring. Thank you Fast Track!
Receptionist was businesslike with a good dose of friendliness! The nurse & doctor were both professional, the visit took less than as hour. I’ll definitely use this office again. …
I fell on my hand/wrist. I was able to get in to see the doctor pretty quickly for an injured hand in mid afternoon. After the x-rays, she quickly reviewed them and said she didn’t see anything on them, so it was a sprain and to wear a …
I was considering going to one of the urgent cares further from my house because of the reviews and I’m SOOOOOO glad I didn’t. These guys are amazing. The receptionist said they weren’t terribly busy, but you could tell she really efficient …
Each time I’ve used Fast Track Urgent Care, I was seen quickly and efficiently. The staff is competent and cordial. Everyone seems to enjoy working there. Treatment was excellent. Thank you.
Good service but said they have called in prescription three times and actually did not, causing a long delay at the pharmacy. Would not recommend due to lying to patient.
No one wants to go to Urgent Care, and I have gone twice in the last 6 weeks and have been so impressed by the professionalism, kindness And knowledge of the staff and cleanliness of the facility. …
Very friendly staff and professional nurses. My apt was fast which was great. I took my 9 month old and myself for a quick flu shot. I highly recommend this place!
Had an appointment first thing in the morning this past Saturday for a flu shot. Nobody was there at 9:25am. Door was still locked. Nobody answered the phone. Total joke and waste of time!
I setup a virtual appointment at 7:15pm and they never contacted me. The Solv site showed I had an appointment, but when I would go to login to the virtually meeting, it said I didn’t have one.
Had a wonderful experience, staff was very professional and I was in and out in a timely manner. I recommend this urgent care. Will be using them for now on.
The appointment was quick and efficient with adherence to the safety protocols without any sacrifice in warm customer service. I would highly recommend this clean spacious facility where everyone was kind and reduced the stressful situation with humor and competent care.
I’ve been waiting 5 days for test results. I’m feeling worse by the day – I have called twice now and they instructed me not to come back in because “we don’t have anything else to test for anyway.” …
Receptionist was clear, calm and forthright in calling to attention the need for a mask in the waiting area where there were other patients, if I had signs of cold or flu.Masks and hand sanitation liquid were readily available on the …
Unreliable. They didn’t deliver on the 48hour turnaround time for COVID PCR test results. I missed my flight and had to pay $250 elsewhere for an urgent PCR result. All together, terrible experience.
It was super busy this morning at Fast Track, but we were still finished up in about an hour. The receptionist was, as always, respectful and friendly. And Dr. Ali was efficient and kind. Everyone there was genuinely concerned for patient privacy. Thank you so much, Fast Track.
The only complaint I have is that the chairs in the waiting room are not spaced out at all. That’s a BIG problem for me, because I am at high risk of catching EVERYTHING! Especially when there are so many people going in and out, and …
The receptionist was kind and efficient. The nurse was just lovely, so patient with my nervous child. The doctor was warm and generous. I was incredibly pleased with the experience.
I made an appointment online and was seen as soon as I arrived. The staff was very pleasant and professional. My visit was due to an injury and it is nice to know they try not to take Covid cases at the Kensington location so exposure was not a concern. I had an X-ray was fitted with a splint and was out of there in 45 minutes.
The doctor told me to my face that she believes I have a viral infection other than strep or covid and my tonsils were very enlarged. She then gave me a note saying I am not sick, not presenting any symptoms at all, and I am cleared to …
Took some Time to be seen by one doctor on duty but staff were all thoughtful and polite. Doc was fast and clear on diagnosis and recommendations for treatment. Facility was clean and well-stocked. X-ray and basic lab facilities on site too! Very good for basic urgent care needs.
Clean, friendly, efficient. The top three things you want when you’re seeking medical help and not feeling your best. I was impressed with how clean the entire place was. Everyone I came across was kind and made me feel very comfortable – …
My care was great, Josephine, my nurse was completely in charge; competent, caring and gentle. Dr. Polahar, was equally competent and an expert with stitches. I hope that I never need to go again to Fast Track but if I do, I know where to head!
I would give it about 2.5 stars. I came in for a checkup after being involved in an accident early that same day. The receptionist, Biance, claimed that I HAD TO have the insurance for the other parties involved in the crash. I made it …
First in time in my life that I’ve been seen quickly AND everyone was super nice. Either it takes hours and/ or the front desk, nurse or doctor are rude/ short with you. So this was a rarity where all 3 were very nice and then the whole thing took maybe 30mins if that? Thank you!
Receptionist was very rude and plus told me that having an appointment is pointless. I was seeing 45 mins after my appointment time while she was on her desk playing with her phone and of course getting paid.
Came in with UTI symptoms at 7:45 and the receptionist barely let me get out what was wrong before she told me to make a virtual appointment. How the heck are you going to test for a UTI over zoom sis? Seemed to me like she didn’t want to stay late even though I came over an hour before closing
My appointment was at 6:40 PM but they did not take me back until 7:50 PM. When I got there at 6:30 PM there was people waiting with 5:00 PM appointment times. I wish they had contacted me before I got there that they were that far behind. Other than that, overall pretty good with friendly staff.
This Urgent Care Center has taken the place of my personal doctor. I have been using them since they opened and have been extremely happy with all aspects of my care. The doctors are personable, knowledgeable, and clear communicators. They treat the patient with thoughtfulness and care.
Best experience I’ve had with healthy care professionals in a very very very long time. I went in when no one else was there..during rush hour!! And they took me immediately. The staff was very kind and efficient. They have a lab for quick …
Decent medical service. Horrible Billing service. Charged me over $900 for a <1 hour visit when they didn't do much. I + my insurance paid the bills only for them to adjust the bill and add more fees ($70 to it). Who has time to reach …
Great experience. Tamika at front desk was fielding calls, checking us in, and keeping the lobby clear for social distancing and she did it all with a smile. Nurse was so kind and reassuring for my daughter and the doctor was very professional. Thank you for all you do.
I made an appointment online and was attended to immediately upon arriving at the clinic. I received thoughtful attention and the doctor spent time with me, answered all, questions. I felt like I got the care that I needed in an efficient …
I made an appointment so that I wouldn’t have to wait. There was one available within thirty minutes. Front desk was efficient. Nurse who checked me in seemed overworked but was good at her job. Dr. Ali was awesome. Did a thorough examination and I got what I needed. She’s very knowledgeable with good bedside manner.
Great experiences both times I’ve been here! Staff is friendly and professional. They’re knowledgeable and show great teamwork. Both times I’ve been, I was in and out in under an hour – the waiting room system is great. Knowing myself, I’ll be back soon 🤣 …
Well located an good parking. Check-in and visit went quickly. Vitals check and interview was thorough as was the Doctor patient interchange. The prescription had not been received during my visit at the drugstore two hours after my Fast …
I went to this urgent care last week to get stitches removed from a bike accident and the check in process was easy. The receptionist and entry nurse were great and made everything seamless. The space had the safety precautions for COVID. …
I made an appointment to get tested after having exposure for more than 2 weeks and the front desk person went to go ask one of the nurses and I overheard her saying she was going home and wasn’t doing anymore test because she didn’t want …
They got me in quickly and the doctor was professional and knowledgeable. The place was clean. I’d definitely go back (but hopefully won’t need to for a while).
Fast Track in Kensington MD has been our “go to” when we can’t make it to our GP. The doctor’s have accurately diagnosed our conditions. When we’ve completed a follow up with our GP they have agreed with the diagnosis by Fast Track. Fast …
Excellent and timely service,the staff especially the receptionist was the greatest.
I been to many clinics through the years and even worked in a few of them but …
I have been to this urgent care two times in the past year. About 8 months ago I came here due to experiencing a stabbing pain with every breath. I was diagnosed with Pneumonia and given several different medications to help. I was seen …
Very good place to have your lab work done. It was quick, efficient and very throughout. The front desk lady was nice and helpful in answering questions. A Very good doctor was on site who took care of my physical exam, nurse took blood …
I would give this 0 star if I could. Unfortunately Google doesn’t let me do that. We went because Shady Grove Hospital but there was a 3 hour wait. So we went to Kensington at 8:30 and we got there by 8:35 pm. They close a 9 pm, however, …
If I could give zero stars I would. Most rude receptionist I’ve ever dealt with. The business policy is absurd. If you have EVER had exposure to someone with covid you must first do a virtual visit and then find time on the or schedule. How …
When making an appointment online for COVID testing through the website it doesn’t state if symptomatic no in office testing so we show up for our appointment the front desk was extremely rude in her tone and persona. If someone isn’t …
I went to get PCR and Antigen Covid test for travel. They were friendly, thorough and fast. The entire process took about 25 minutes, which was impressive considering many places you go now for testing has long lines and could takes hours. This will be my new go to covid test facility. I am glad to have found them.
I needed a COVID test because I’m moving to a building that requires that for all new tenants. It was easy to make an appointment; check-in was efficient, as was the sample collection process.
This urgent care center has been great. The staff here are friendly, courteous, helpful and have been able to assist us both times we’ve come. The check-in was easy and fast. The drs are helpfu and professional. I’m pleased with their …
I had a great experience at Fast Track when needing to come in for a tetanus shot. I especially want to recognize hard working nurse, Ashley, for her wonderful “bedside” manner and care for her patients. I did a quick Google search to find FastTrack last night, but now it will be my go to for urgent care needs.
I had a health worry I wanted checked out-“just in case”….It was so nice to be able to go there to the Kensington office for professional care instead of the ER. …
I was able to get an appointment quickly, and the staff was efficient and on time. They were also kind, thorough, and explained everything. The app made it easy to sign up, and the communication is really good. This saved me a trip to Gaithersburg, and I definitely will use them again if needed.
Very kind, proffesional, and pleasant staff here.I had a quick blood draw and everyone from reception, to nurse, to the doctor were all just super helpful and had nice conversations that helped calm my nerves and made the whole experience pass by quickly. Needless to say they all knew what they were doing and I trusted them completely.
I love coming here for my medical clearances and urgent care needs. Everyone is so helpful and polite. I tried to get my clearance done at another office who told me they don’t take insurance for medical preop clearance, but this urgent …
Walked in and was greeted immediately. Checked in on Touchscreen. Waited 10 minutes to be triaged by the nurse. She was very thorough and explained what would happen. Doctor came in and examined the wound and made her recommendations. Wound was bandaged and I walked out. Could not be happier with the experience. Highly recommend
We went to another place before going to Fast Track. And we wasted 2 hours there. Fast Track was wonderful. In, x-rayed, treated, and discharged within 30 minutes. Outstanding medical tech (Ashley) and wonderful doctor.
Thank goodness we wound up here.
My daughter urgently needed the sports physical check up and have the paperwork completed by the doctor for the tennis tryouts. We called Fast Track and made appointment and were scheduled for the same day. Found out they accept walk ins …
The front desk receptionist was very professional and handled calls and inquiries very well. I was impressed with her demeanor and her responses were clear and empathetic. The doctor that performed my physical was very nice, knowledgeable …
I see why this place has such high ratings. Everyone— including Dr. Polahar was super friendly, efficient and helpful. The urgent care offices in DC mostly close an hour earlier and have low ratings—- worth the drive.
The people – from receptionist, to nurse, to doctor all were just LOVELY. I was impressed by their patience, care, and attention to detail. The wait time was longer than what I was told – otherwise, the premises were also very clean and tidy and I recommend this Urgent Care to all!
The staff helped me and my daughter get the proper treatment and care as needed on emergency basis. I have gone to this location every time and they response with ease. Great job
The visit was very successful and the staff were professional, courteous, and knowledgeable. In times of COVID-19, establishing one’s risk is complex and yet the data are still coming in! But the Urgent Care medical professionals were well …
I was impressed by the receptionist who was both professional and welcoming despite the backup of patients. She was helpful and clear with me and each new person who entered about the wait time and procedure for being called back. The nurse and doctor were both caring and helpful.
I appreciated the low keyed approach to treating patients with a variety of needs. I was there for a COVID test and was a little nervous, but everyone, from the receptionist to the technician to the doctor did a great job while maintaining a calm demeanor. Very professional!
Have had episodic wax buildup in my ears. Fast Track Urgent Care lives up to the promise of its name. Registration was swift and efficient. No line and no wait. Assistant took my vital signs at once. Doctor showed up in five minutes. Management started in five minutes. Results were satisfying.
The staff were very friendly, polite, and helpful during my visit, particularly the receptionist. Everything was explained clearly. When we had an issue picking up our prescription from our normal pharmacy, Fast Track was able to help us out. I’ll definitely return if I need urgent care in the future.
this was my first time making a medical appointment by myself, and both the person at the front desk and the doctor were very kind and friendly and helpful. note: I did have to wait about two hours to see the doctor and it took about four …
While the staff and doctors are kind and professional at Kensington Fast Track, the scheduling system needs to be clarified for patients. I scheduled on line for a specific time and completed all the paperwork prior to my arrival. Then when …
The Doctor and all the other personnel were very polite and professional. The Doctor seemed to be very experienced, confident and professional. I would recommend this urgent care to anyone.
I was super pleased with the ease of scheduling and with the front desk staff/nurse. I wish I had gotten her name. She was thorough, kind, and quick. It’s probably par for the course, but the doctor, while friendly, didn’t spend much time …
This was the best experience I’ve had with an urgent care. Everyone was incredibly friendly and professional. I made a last minute appointment and was seen right on time.
Excellent! I had already been there a couple of times and everything is perfect. Excellent doctors, you don’t have to wait long and very nice personnel.
Wow! We were seen immediately at the Kensington location, got X-rays, went home, got a call from the doctor an hour after leaving with the full radiologist report, and the doctor is burning us X-ray CDs for us to pick up immediately. All of …
My experience in Fast Track urgent care was really good: I got check-in extremely quickly and both nurse and Doctor were kind, very patient, knowleageable and had the right approach to keep me calmed and reassured. I can not recommend it enough and I will certainly visit it again if needed.
Clean, organized and efficient. My sinus infection warranted full out COVID (I had a negative PCR but couldn’t pull up results)procedures—I had to wait in my car until current patients were seen. Swabbed in the car, paperwork in the car, …
I’m sitting in the waiting room with a 2 year old who sliced his finger. They refused to see us because I forgot the insurance card and had to run home and get it while my husband stayed with our son. Then I had to fill out the paperwork, …
Everyone involved from registration, to the nurse and doctor could not have gone better. Very professional, knowledgeable staff. The online preregistration made everything flow. …
The overall excellent service was manifested first and foremost by Tameika, the receptionist whose professionalism, patience, and no-nonsense attitude made the whole place run smoothly. She was firm with patients when she needed to be, but …
Great place to go for urgent care. My friend had something in his eyes this morning and they were very painful. Dr. Ali and her Tech Assistant saw him right away. got his eyes all rinsed out, got a prescription and we were out the door in no time. Could not have gone better. Highly recommended!
I was taken right away. Staff very helpful. I had seen the Doctor once before for something else. She answered all my questions and gave me a prescription. I am feeling better today. I use Urgent Care when something comes up and I am …
Made an appointment to be seen in 20 minutes and started driving over. On the way they called and said that because I was Covid positive I had to been seen via video first to get diagnosed. I was diagnosed 5 days ago, and had had two video …
Front office receptionist was very friendly and efficient. We went at a busy time, but were still seen without a long wait.
Dr. Ali is good. But do follow up with your own doctor because the physicians …
Dr Ali is a wonderful physician. The front desk staffer is wonderful and patient. The nurse who does the i take and vitals is welcoming as well as encouraging! Very good health care!
I’d put off going to urgent care or the ER all week because I just didn’t want to deal with a long wait….and I wasn’t completely sure that I had more than a pulled muscle in my calf. …
The service was very quick and efficient. For 2 kids, we were in and out in literally 5 minutes for the test. They’re conveniently located and the lady at the front and the one who did the tests were very nice. Would recommend this place. Thanks for great customer service.
Needed to be seen and tested as soon as possible. They were able to get me and my daughter in quickly and were extremely accommodating and professional. Our Doctor spent time understanding our medical situations and following up with the …
From my first entry until I left, everyone was so very nice. The receptionist, the PA and the Doctor (sorry I didn’t get their names) were all just wonderful. IMO, this Urgent Care facility was excellent!
This was my best urgent care experience ever. Nobody wants to have to deal with going to urgent care but this place makes the process absolutely seamless. I was able to immediately get an appointment and they texted me the online forms to …
Every step of the process was superb. The check in process was handled by a staff member who was EXCEPTIONALLY empathetic and supportive. I made an error in the sign in process and she quickly diffused the situation. The other staff member …
Was recommended this place by someone else and it turned out to be great- very nice and good service!! In and out in an hour and Doctor was very helpful and informative 🙂
They misdiagnosed my client. They said she had an impacted ear canal and prescribed wax dissolving drops. Later found out she had a middle ear infection.
Had a difficult time finding the the place but called and found out I was behind the building not in front of it.
The receptionist was warm, friendly and efficient, and Dr. Rakhmanina was knowledgeable and helpful.
Have had very positive experiences, whether for a kid sports physical or for suspected sprains. Wait times are reasonable and staff is friendly and efficient.
The wait was less than 15 mins and did it for me bcuz I hate waiting. Very friendly staff that made me feel very comfortable. I would recommend to my family and friends for sure.
The wait was short, doctor came in to the exam promptly, accessed poison ivy condition quickly, but no rush. Wrote out a prescription. The doctor was very professional and also friendly. Thank you!
I didn’t have to wait long at all!
They did the correct tests and I got the answers I needed. Very good! I have recommended them to others and they all agree!
The Nurse who does covid test is so mean. She doesn’t give any information even if you ask her.
I am having a sour throat you can clearly see it is Sore throat. But they ordered a lab test and never get back to me . And the pain is getting bad. I was there yesterday .
Fell hard on my knee and started worrying I’d fractured it. Got an appointment quickly and was in and out with x-ray confirmation that I didn’t break anything. Another good experience at this urgent care location.
What a wonderful experience! Dr. Rachmaninoff was wonderful, and Bianca and the front desk staff were absolutely magnificent. If I have any urgent care needs!
If you have a bad cold, stay away from this place. They are living in ancient times and make you wait outside for a Covid test. Eventually, they come out and then stick multiple swabs in your nose publicly in the parking lot. Simply unbelievable. My last visit here for a sick visit.
Thank You Shawna for your excellent support and care. I had a remote appointment and had issues connecting over the computer. I was able to do the appointment over the phone with Shawna who had top notch “bed side manner” and spent the time answer all my many repeated questions. Highly recommended.
I showed up feeling rotten, but not with COVID symptoms, and the receptionist told me to check in on am ipad and then wait outside.
She didn’t not say how long and for what. …
I booked an appointment for 4pm but waited in the waiting room with everyone else until 4:20pm. Other than that, it was a great experience with the nurses and doctor.
Horrific. Staff is unnecessarily rude and doctor has no concern for patient wellbeing. Worst medical experience I’ve ever had. Will never return/recommend.
I made a 5 PM appointment. I showed up about 12 minutes early and was told I needed to wait in my car and they would text me when I could go in. 45 minutes later, I got a text…to get a Covid swab…along with four other appointments …
Check in was easy and fast, triage nurse was so nice and understanding, doctor was kind and competent. This is where I’ll go if I need an urgent care again!
I came today again and I would strongly recommend Urgent Care Kensington to anyone with any sickness that needs urgent care,
The staff is wonderful and very friendly and understanding specially Tameka she …
Fast efficient friendly service. I had an appointment and it was Sunday morning. I was in and out and had the Rx sent in in good time. Love this place.
For the love of God please update the totally rundown lobby at the Kensington location. The blinds are tattered and broken, the table has giant gouges in it, the paint and flooring are both scuffed and dirty, the chairs are worn out, and …
This was a great experience…the total time spent was 1 1/2 hours not bad with all the test being run. The provider was very informative. Thank you will return again.
Just left after waiting for an hour and a half after my “appointment” time to be seen. Front desk was rude with the other two patients that were freaking out about the long wait times, and to me when I asked for an ETA. Doctor saw me and said, we can’t deal with this here, go to an ER. Worse than webMD
Best reception, nurse’s @ arrival vitals, tests. Prepare you for discomfort, aka strep test. Dr P today, advises to wait 48 hrs to see if improvement, expect this, so you’re given meds if not on the mend.
Very efficient, courteous, and friendly. The doctor who examined me, Stephanie, was fantastic. She diagnosed me in record time, called in a prescription, and explained everything perfectly. I have been to other urgent cares, but didn’t want to go back. I’d go back here in a heartbeat.
Friendly, efficient, polite, professional. On a busy Sunday they saw me within an hour of my appointment. They ran the tests and prescribed the medicine without fuss.
The front desk professional was very efficient, kind, friendly and knowledgeable. Dr. ali was terrific. She has a great bedside manner and was truly concerned about my well-being.
Super easy to get a flu shot for my kid when others around were not accepting walk ins. No fuss, friendly. The only downside here is the parking lot, don’t go at lunch time!
The wait wasn’t terribly long and they do X-rays. But I had just broken my foot in multiple places and no one asked about pain or gave me any kind of pain medicine despite me crying while they splinted it. Also no one assessed my foot! The …
Great doctor but I’m over the online flling out of paperwork over and over just so it’s not there the next time! And first visit I haven’t had a great experience with the nurse. I’ll be back but…
This is my first urgent care experience. I injured my ankle and got an appt near me right away. En route, they called to let me know they couldn’t do X-rays where I had an appt, and they proactively called me, transferred me to a nearby …
When you make an appointment here, be prepared to wait an hour or more after you show up for your appointment. Otherwise they’re nice and helpful, but appointments mean nothing; you’ll wait just as long as if you didn’t have one. I was …
My right ear was red and swollen and the inflammation seemed to be spreading to the right side of my face. Local hospitals had a 6 hour wait. I found Fast track Urgent Care which listed their hours to be until 8:45. I rushed over and walked …
I came here on a Sunday at 5 pm and to my surprise, only one other person was ahead of me. I hadn’t been to Fast Track Urgent Care before but the registration process at the front desk was efficient and both the nurse and doctor I saw were friendly and competent. I would definitely come here again!
I dropped in for an appointment this morning after 5 days of a cough and cold. The receptionist was friendly and helpful for getting the info they needed (medical card, driver’s license) and then explained the process. She made it super …
Used Fast Track 2x and my wife has used it once. We have been extremely pleased with the fast service and care we received. So nice to have this as an option. Primary Care usually takes too long to get seen. We have been able to walk-in and get seen at Fast Track. Love it…thanks.
I had to wait over 90 minutes as they were short staffed. However, once the nurse and doctor saw me they were very helpful and didn’t rush me, despite the back up of their schedule. …
Came here to get an X-ray for my foot and everyone was super nice and professional. The doctor was interested and offered a lot of good knowledge. Wait time was supposed to be 75minutes but really was more like 35min. I would recommend anyone to come here. Great job guys.
This was my first visit. The front desk was very polite. They do test you for covid before being fully aloud in the building which took a little longer , but considering the uptick I understand and appreciate. Doctor was very nice. Quick examination and i was out. Will definitely go here again.
My experience? The only fast track with any sense of real urgency at this “docs in a box” was getting my insurance co-pay. I wanted to avoid the hospital ER, but that’s precisely where I ended up.
The Doctor saw me right when I arrived around 7:30 pm. Efficient, effective, not much bedside manner ( that is in short supply anymore) but good diagnosis and treatment. I wish I could remember the physician’s nzme.
Short wait time. Very friendly doctor. Had to take x ray. Doesn’t have radiologist on sit. Didn’t get the x ray report . will not recommend to go there.
It was easy to book online but the could do better and arrive on time to open the center and also provide the results in a timely fashion and without having to follow-up.
On a Sunday afternoon, my daughter and I were greeted by a friendly receptionist, and seen after a short wait. The staff and doctor were friendly and efficient. I would definitely return.
When you come into an urgent care place you expect to be greeted. Not wait ten minutes while folks are obviously gossiping in the back.
The quality of care is the same you would get anywhere else. The reason for the low rating is if your insurance doesn’t cover the whole bill they will send a bill in the mail like every provider does however if you pay your copay with a debit or credit card they will take the entire bill off that card without warning!!
While I had to wait for about 35 minutes, it was worth the wait. Drs and staff are friendly, very professional. So much better than other local urgent care options in the area.
I was seen quickly and treated respectfully. The doctor helped me with medications and a splint, and recommended an excellent doctor who saw me same day.
We go here to keep it simple. Wait time is first come first serve so depends. We had an appointment and took and hour to see a doctor…. No frills just quick check ins and the doctors have all been friendly.
Needed an EKG and a pre-op exam but I didn’t have a primary care physician. Didn’t have to wait long at all and the staff and doctor were extremely friendly and took care of what I needed with problems.
I found the front desk staff knowledgeable, welcoming & friendly. The doctor was thorough & gave good advice to a difficult patient. I would recommend Fast Track Urgent Care.
Easy to schedule. Little to no wait time. Excellent staff and great care. Left within 20 mins and my meds were called in and waiting for me by the time I got to the pharmacy.
Maybe I have been lucky, but I never had to wait long. The doctors are knowledgeable. I have a regular doctor but prefer to go to Fast Track because they can see me right away.
My experience here this weekend was not good. At all.
I had a head cold and aching ears and went it to be checked on Friday. The …
Telehealth appointment. I waited on the call more than an hour. No provider signed in. No one from the office signed in to explain why no provider signed in. Terrible.
Quick service. Extremely nice and helpful
They did something very shady, and frankly dishonest and sad. Everything started normally at first, the MA had triaged my mother who was very sick. We were left in the room for a while, definitely over 30 minutes. Then the doctor came in …
Waited over 3 hours before realizing better to go elsewhere. The receptionist readily cancelled the copayment charge to our credit card. However, 2 months later we found out that a bill was submitted to our insurance company (denied due …
They were very well trained
Fast, efficient, friendly, and had a wonderful experience
Needs better welcome Greetings with a smile!! Asking for patients insurance and ID needs simple manners with a polite “please”.got none of that …. looking into her attitude probably she had a long personal day on her phone …..
I had never been to any urgent care before and this one was the closest to where I was when I realised I had likely broken my wrist. I googled “x-ray and urgent care near me” and got this Fast Track urgent care. I was seen promptly, xrayed …
I made an appointment for my mother due to having a fever, chills and a cough. She is immune compromised so I made her an appointment. They immediately turned her away with no explanation.
The drs were great. Helped me out when I was very ill and my dr was out of town. The facilities are really bad though – they take all of your personal info in a very public place and the office is really dingy and depressing with no ac – even though it was in the 90s outside (and seemed to be inside as well)!
The staff was very friendly, thorough and efficient!
It was a great experience. Staff was friendly and fast.
Wonderful doctor. Wonderful receptionist and intake nurse. They were able to do an ultrasound right there to try and diagnose my problem.
Dr was very nice and considerate!
I went to Kensington Urgent Care with ear and gum pain. They refused to see me saying that I may have Covid! I was in a lot of discomfort and asked if I could speak to the Doctor through the plexiglass. I could see her down the hall, …
I went to fast track urgent care because I was suffering from flu symptoms. It seems that it took a long time to see the doctor but it may be because I was so miserable. Once I did see her she was very kind and determined that I did have …
The nurses and doctor were all kind and very helpful the doctor took good care of my 2nd degree burn and gave me good instructions to treat my burn. The receptionist was very helpful.
I got poison ivy last night from my dog after his walk in the woods. I gave him lots of attention and started scratching the mosquito bites I got working in the garden. It was really affecting me but they were prompt, courteous and very helpful. It made a huge difference.
I went to Fast Track Urgent Care around 6 PM on a weeknight and was seen immediately! Clinic staff were friendly, informative, and efficient throughout my visit.
Went in for a test at 10:15 am on a weekday, was done within the hour! The doctor was really great and made it a comfortable experience. Very grateful to her & the staff!
Very helpful and kind. I wasn’t waiting as long as I worried I would, didn’t even have to pull out my Nintendo switch! I’m so thankful to them, they really saved me when I needed emergency medication and couldn’t get it anywhere else.
I am angry that my email to the clinic a week ago about a misdiagnose was ignored. I came to the clinic because of extreme pain in my right foot that started at 4 am while I was asleep. It was misdiagnosed as a foot sprain although there …
Very pleased with my visit. Staff was extremely helpful, didn’t have to wait long to see the doctor. Definitely would recommend Fast Track Urgent Care.
Just moved to area and have no doctor yet. Needed care for a cough. All staff professional caring and very competent. Was very satisfied overall with this experience!
Convenient, professional, fast, kind. I would highly recommend this place.
The Dr clearly does not care about her job. I basically had to let myself out of the exam room and ask if I was supposed to go. She gave guidance for my awful cold through a mumble and barely made eye contact as I asked if I needed any …
I went in for a PCR test and they were friendly and efficient, I was very happy with the care I received.
With having kids its enevitable that at some point you will visit an urgent care facility. We’ve been to at least three over the years. Every time we vist Fast Track Urgent Care we are greeted by friendly, patient focused staff. Kudos …
There was no wait time when I arrived as a walk in. The staff members were efficient, professional and pleasant. The medical staff took the time needed to diagnose my medical issue and get me on the right medication to resolve the problem. It is good to know that they are close by should I ever need them.
Great experience. Staff had us in and out quickly, and the doctor went above and beyond.
Redundant sign procedures being that I filled out most information in the website sign in. That being said, all else, the important “stuff” was handled very well. Got in fast, Doctor was efficient and good beside manner. Overall, very good rating.
Dr, Ali and her staff are courteous, respectful and effecient; always. In the past 4 years members of my family, (there are 7 of us) have had reasons to call upon Urgent Care several times. Care ha been very professional. Often, far more …
I went to Fast Track on Saturday, August 3rd due to my really bad sore throat among other things (I have a history of tonsillitis but it just felt different). When I went in, the physicians’ assistant at the front desk seemed kind and …
They saw us right away. Everyone was friendly and very efficient. The xrays were done efficiently and mending and cleansing the knee and explanations and paperwork made very easy. Thank you.
Bottom Line Up Front – you may be charged $50 for not agreeing to reschedule virtually days after your initial in person appt when they cancel your in person appt for any symptoms which could be related to COVID 19 (most urgent care …
they should change their name to wait 2 days lazy care . wouldnt treat me because of my symptoms, but instead of sending me to get tested for covid they made me schedule an online appointment to verify I need to be tested.
I have always had good experiences here, this visit was no exception.
I was taken back at exactly my appointment time. The doctor gave me two treatment options, I chose one, and it was successful. I feel lucky to have the option to go here.
I wish there was a way to give a zero.I booked the appointment below arrived at center at 4:45pm for a COVID test. Only to be informed at 5:30pm that my appointment is supposed to be at their Silverspring center. After the “ tele health” …
Excellent care here..the.Drs. and staff are so caring.
Highly recommend Fast track to others!
It was high flu season but I guess we beat the rush. My son had an upper respiratory infection and we were out in less than an hour. We go here a lot. Service has always been great. They have an x-ray machine in the office which is awesome. We’ve been here for everything from sprained ankles to sports physicals.
Amazing place! My son hurt his foot; they took us right away and took X-rays right there. They actually called later the same day after the radiologist took a closer look at the X-rays suggesting we take our son to a specialist. They were so fast and helpful!
This place closes at 8:45 not 9. They don’t care if you come in with a distressed or sick baby because they only accept their last patient at 8:45 per the front desk person. If you have an urgent need don’t go to this place with your child. I made a mistake to go here instead of PM pediatric. Won’t be going back.
The owner, Mohammed, was very rude to me on the phone. I called because I was worried I had been misdiagnosed by the doctor. Instead of listening to my concern, he called me a liar and hung up. Very confrontational and unprofessional. …
Got an antigen test for travel. The following morning I hadn’t received the results. Currently I’ve been on hold for 15 minutes and the flight is in 1.5 hours
I was seen promptly by a doctor who listened well to my health situation. He provided me with excellent information and suggestions, and I’m already seeing a marked improvement. The staff were also considerate. I’m very grateful to have this assistance so readily available.
Thankfully there was no wait for my mid morning visit. Vital signs checked fast and smooth. Had an abdominal pain which the doctor diagnosed and, unfortunately, required me to go to an ER for a CAT scan. Doctors at the ER confirmed the …
The receptionist was so welcoming. The health care provider and doctor who attended to me expressed care and concern to maximum. Recommended and sealed. Thank you Fast Track Urgent Care.
Dr. Ali was clear, efficient, caring, and professional. She authorized an Xray, and was able to diagnose my pain as neuralgia. She gave a prescription, and gave me to podiatry specialists for further treatment. I am very pleased with how I was treated throughout the visit.
Were super efficient. It was pretty obvious what my problem was and what I needed and they didn’t do anything extra, they diagnosed, gave me the prescriptions I needed, and sent me on my way. It was a busy day for me and I really appreciated getting the care I needed expeditiously.
This place is a sad excuse for a provider. Any symptom that could be a covid symptom requires a virtual appointment first. This delays getting much needed antibiotics for sinus and/or ear infections. DO NOT go to this business.
I was quickly seen and given a thorough exam and Xray. The doctor and receptionist were kind and professional. I was in and out of there in about 45 minutes. The facility was clean and it was easy to socially distance. Highly recommend!
Excellent and quick care to diagnose a positive strep throat case.
The receptionist, the nurse and the doctor were all so kind to me- I thought I just had a sprained ankle but they took an X-ray and found a small fracture. They were all great & glad I went!
Professional and efficient staff. The physician was very clear and explain my problems very effectively. I had to wait for a while because there were many patients ahead if me, but I expected this. Good job
Don’t go here for a PCR test. My results never came. I tried checking on their Patient Portal and their DOB entry box did not accept date. Frustrating.
Been here a few times. Everyone is great, nice, efficient. You can make an appointment which speeds up the process. No one ever really wants to go to urgent care but these guys are excellent!
Terrible terrible experience. The staff is under educated about the services they have to offer. , they give out appointments for services that they don’t have . Which is strange at a time now during this pandemic you would think a health …
Terrible experience. I wasn’t seen by the doctor until 1.5 hours after my appointment time. The doctor gave me incorrect information and didn’t spend more than 3 minutes. Definitely avoid at all cost.
I made an online appointment for a throat culture after my daughter was diagnosed by her pediatrician with strep. I selected my symptoms, and was prompted to enter my insurance and personal information, then received multiple confirmation …
Was there twice for several injuries from a bad fall. Both times I only waited a few minutes to be seen. Dr. Rakhmanina was very kind, very responsive, , took time with me, answering all my questions and explaining things very well , even …
Realized one of my regular medications had run out and my doctor was not available over a holiday weekend. Fast Track lived up to its name, quickly getting me a replacement script to tide me over for 30 days, giving me extra time to make a doctor’s appointment. Fast, courteous, friendly and reassuring. Thank you Fast Track!
Receptionist was businesslike with a good dose of friendliness! The nurse & doctor were both professional, the visit took less than as hour. I’ll definitely use this office again. …
I fell on my hand/wrist. I was able to get in to see the doctor pretty quickly for an injured hand in mid afternoon. After the x-rays, she quickly reviewed them and said she didn’t see anything on them, so it was a sprain and to wear a …
I was considering going to one of the urgent cares further from my house because of the reviews and I’m SOOOOOO glad I didn’t. These guys are amazing. The receptionist said they weren’t terribly busy, but you could tell she really efficient …
Each time I’ve used Fast Track Urgent Care, I was seen quickly and efficiently. The staff is competent and cordial. Everyone seems to enjoy working there. Treatment was excellent. Thank you.
Courteous, efficient, interested in me as their patient, showed empathy.
Good service but said they have called in prescription three times and actually did not, causing a long delay at the pharmacy. Would not recommend due to lying to patient.
No one wants to go to Urgent Care, and I have gone twice in the last 6 weeks and have been so impressed by the professionalism, kindness And knowledge of the staff and cleanliness of the facility. …
Very friendly staff and professional nurses. My apt was fast which was great. I took my 9 month old and myself for a quick flu shot. I highly recommend this place!
No Urgency here.
Just spent 2 hours waiting, and still haven’t seen the doctor. The staff is …
Had an appointment first thing in the morning this past Saturday for a flu shot. Nobody was there at 9:25am. Door was still locked. Nobody answered the phone. Total joke and waste of time!
I setup a virtual appointment at 7:15pm and they never contacted me. The Solv site showed I had an appointment, but when I would go to login to the virtually meeting, it said I didn’t have one.
Had a wonderful experience, staff was very professional and I was in and out in a timely manner. I recommend this urgent care. Will be using them for now on.
Was able to get the test I needed for travel purposes, they do a good job of keeping the waiting area clear by having patients wait in the car.
The appointment was quick and efficient with adherence to the safety protocols without any sacrifice in warm customer service. I would highly recommend this clean spacious facility where everyone was kind and reduced the stressful situation with humor and competent care.
I’ve been waiting 5 days for test results. I’m feeling worse by the day – I have called twice now and they instructed me not to come back in because “we don’t have anything else to test for anyway.” …
Receptionist was clear, calm and forthright in calling to attention the need for a mask in the waiting area where there were other patients, if I had signs of cold or flu.Masks and hand sanitation liquid were readily available on the …
Horrible wait time. Took nearly 2 hours post appointment time to even be seen.
Unreliable. They didn’t deliver on the 48hour turnaround time for COVID PCR test results. I missed my flight and had to pay $250 elsewhere for an urgent PCR result. All together, terrible experience.
It was super busy this morning at Fast Track, but we were still finished up in about an hour. The receptionist was, as always, respectful and friendly. And Dr. Ali was efficient and kind. Everyone there was genuinely concerned for patient privacy. Thank you so much, Fast Track.
The only complaint I have is that the chairs in the waiting room are not spaced out at all. That’s a BIG problem for me, because I am at high risk of catching EVERYTHING! Especially when there are so many people going in and out, and …
The receptionist was kind and efficient. The nurse was just lovely, so patient with my nervous child. The doctor was warm and generous. I was incredibly pleased with the experience.
Fast Track employees were so efficient and courteous too.
I made an appointment online and was seen as soon as I arrived. The staff was very pleasant and professional. My visit was due to an injury and it is nice to know they try not to take Covid cases at the Kensington location so exposure was not a concern. I had an X-ray was fitted with a splint and was out of there in 45 minutes.
The doctor told me to my face that she believes I have a viral infection other than strep or covid and my tonsils were very enlarged. She then gave me a note saying I am not sick, not presenting any symptoms at all, and I am cleared to …
Took some Time to be seen by one doctor on duty but staff were all thoughtful and polite. Doc was fast and clear on diagnosis and recommendations for treatment. Facility was clean and well-stocked. X-ray and basic lab facilities on site too! Very good for basic urgent care needs.
Clean, friendly, efficient. The top three things you want when you’re seeking medical help and not feeling your best. I was impressed with how clean the entire place was. Everyone I came across was kind and made me feel very comfortable – …
My care was great, Josephine, my nurse was completely in charge; competent, caring and gentle. Dr. Polahar, was equally competent and an expert with stitches. I hope that I never need to go again to Fast Track but if I do, I know where to head!
I would give it about 2.5 stars. I came in for a checkup after being involved in an accident early that same day. The receptionist, Biance, claimed that I HAD TO have the insurance for the other parties involved in the crash. I made it …
Fast, easy in and out. Front office staff is exceptional.
First in time in my life that I’ve been seen quickly AND everyone was super nice. Either it takes hours and/ or the front desk, nurse or doctor are rude/ short with you. So this was a rarity where all 3 were very nice and then the whole thing took maybe 30mins if that? Thank you!
Receptionist was very rude and plus told me that having an appointment is pointless. I was seeing 45 mins after my appointment time while she was on her desk playing with her phone and of course getting paid.
Awesome fast experience as usual. Friendly efficient staff. Nice doctor. Fixed me up in no time!
Came in with UTI symptoms at 7:45 and the receptionist barely let me get out what was wrong before she told me to make a virtual appointment. How the heck are you going to test for a UTI over zoom sis? Seemed to me like she didn’t want to stay late even though I came over an hour before closing
Best group of professional yet kind care! This is a wonderful clinic and I use them exclusively for my medical needs.
My appointment was at 6:40 PM but they did not take me back until 7:50 PM. When I got there at 6:30 PM there was people waiting with 5:00 PM appointment times. I wish they had contacted me before I got there that they were that far behind. Other than that, overall pretty good with friendly staff.
This Urgent Care Center has taken the place of my personal doctor. I have been using them since they opened and have been extremely happy with all aspects of my care. The doctors are personable, knowledgeable, and clear communicators. They treat the patient with thoughtfulness and care.
Best experience I’ve had with healthy care professionals in a very very very long time. I went in when no one else was there..during rush hour!! And they took me immediately. The staff was very kind and efficient. They have a lab for quick …
Decent medical service. Horrible Billing service. Charged me over $900 for a <1 hour visit when they didn't do much. I + my insurance paid the bills only for them to adjust the bill and add more fees ($70 to it). Who has time to reach …
Great experience. Tamika at front desk was fielding calls, checking us in, and keeping the lobby clear for social distancing and she did it all with a smile. Nurse was so kind and reassuring for my daughter and the doctor was very professional. Thank you for all you do.
I made an appointment online and was attended to immediately upon arriving at the clinic. I received thoughtful attention and the doctor spent time with me, answered all, questions. I felt like I got the care that I needed in an efficient …
Seen quickly and problem addressed and resolved within 30 minutes. Very clean facility and professional staff.
I made an appointment so that I wouldn’t have to wait. There was one available within thirty minutes. Front desk was efficient. Nurse who checked me in seemed overworked but was good at her job. Dr. Ali was awesome. Did a thorough examination and I got what I needed. She’s very knowledgeable with good bedside manner.
It was great. My daughter needed a strep test. We were in and out out in just over an hour. They were so so nice!
Great experiences both times I’ve been here! Staff is friendly and professional. They’re knowledgeable and show great teamwork. Both times I’ve been, I was in and out in under an hour – the waiting room system is great. Knowing myself, I’ll be back soon 🤣 …
Very long wait time. Even if you schedule an appointment you still have to wait for hours.
Excellent customer service, knowledgeable practitioners. Friendly, efficient.
Well located an good parking. Check-in and visit went quickly. Vitals check and interview was thorough as was the Doctor patient interchange. The prescription had not been received during my visit at the drugstore two hours after my Fast …
I went to this urgent care last week to get stitches removed from a bike accident and the check in process was easy. The receptionist and entry nurse were great and made everything seamless. The space had the safety precautions for COVID. …
I made an appointment to get tested after having exposure for more than 2 weeks and the front desk person went to go ask one of the nurses and I overheard her saying she was going home and wasn’t doing anymore test because she didn’t want …
They got me in quickly and the doctor was professional and knowledgeable. The place was clean. I’d definitely go back (but hopefully won’t need to for a while).
Very good, short wait time, and the doctor and nurses excellent.
Fast Track in Kensington MD has been our “go to” when we can’t make it to our GP. The doctor’s have accurately diagnosed our conditions. When we’ve completed a follow up with our GP they have agreed with the diagnosis by Fast Track. Fast …
Excellent and timely service,the staff especially the receptionist was the greatest.
I been to many clinics through the years and even worked in a few of them but …
Nice staff, clean waiting area, they were able to address my issue (after a little waiting)
Very efficient and organized clinic. I was seen quickly and had X-rays taken on premises. Staff and doctor were cordial. I had a good experience there
I have been to this urgent care two times in the past year. About 8 months ago I came here due to experiencing a stabbing pain with every breath. I was diagnosed with Pneumonia and given several different medications to help. I was seen …
Very good place to have your lab work done. It was quick, efficient and very throughout. The front desk lady was nice and helpful in answering questions. A Very good doctor was on site who took care of my physical exam, nurse took blood …
I would give this 0 star if I could. Unfortunately Google doesn’t let me do that. We went because Shady Grove Hospital but there was a 3 hour wait. So we went to Kensington at 8:30 and we got there by 8:35 pm. They close a 9 pm, however, …
If I could give zero stars I would. Most rude receptionist I’ve ever dealt with. The business policy is absurd. If you have EVER had exposure to someone with covid you must first do a virtual visit and then find time on the or schedule. How …
When making an appointment online for COVID testing through the website it doesn’t state if symptomatic no in office testing so we show up for our appointment the front desk was extremely rude in her tone and persona. If someone isn’t …
I went to get PCR and Antigen Covid test for travel. They were friendly, thorough and fast. The entire process took about 25 minutes, which was impressive considering many places you go now for testing has long lines and could takes hours. This will be my new go to covid test facility. I am glad to have found them.
I needed a COVID test because I’m moving to a building that requires that for all new tenants. It was easy to make an appointment; check-in was efficient, as was the sample collection process.
This urgent care center has been great. The staff here are friendly, courteous, helpful and have been able to assist us both times we’ve come. The check-in was easy and fast. The drs are helpfu and professional. I’m pleased with their …
I had a great experience at Fast Track when needing to come in for a tetanus shot. I especially want to recognize hard working nurse, Ashley, for her wonderful “bedside” manner and care for her patients. I did a quick Google search to find FastTrack last night, but now it will be my go to for urgent care needs.
On website it’s $29 for flu shot. Drive all the way to here and was told website price is not updated price is $49. What a disappointing experience.
This might be one of the worst places you can go, it took about 45 mins post appointment to actually get into the appointment.
I had a health worry I wanted checked out-“just in case”….It was so nice to be able to go there to the Kensington office for professional care instead of the ER. …
I was able to get an appointment quickly, and the staff was efficient and on time. They were also kind, thorough, and explained everything. The app made it easy to sign up, and the communication is really good. This saved me a trip to Gaithersburg, and I definitely will use them again if needed.
I went in on Saturday afternoon, not too busy, staff was pleasant and friendly.
Only complaint is that I tried to make and appointment online, but when I went …
Very kind, proffesional, and pleasant staff here.I had a quick blood draw and everyone from reception, to nurse, to the doctor were all just super helpful and had nice conversations that helped calm my nerves and made the whole experience pass by quickly. Needless to say they all knew what they were doing and I trusted them completely.
I love coming here for my medical clearances and urgent care needs. Everyone is so helpful and polite. I tried to get my clearance done at another office who told me they don’t take insurance for medical preop clearance, but this urgent …
I took my son here for a suspected broken nose. After fully checking us in the front desk nurse told us they couldn’t see my son. …
Walked in and was greeted immediately. Checked in on Touchscreen. Waited 10 minutes to be triaged by the nurse. She was very thorough and explained what would happen. Doctor came in and examined the wound and made her recommendations. Wound was bandaged and I walked out. Could not be happier with the experience. Highly recommend
We went to another place before going to Fast Track. And we wasted 2 hours there. Fast Track was wonderful. In, x-rayed, treated, and discharged within 30 minutes. Outstanding medical tech (Ashley) and wonderful doctor.
Thank goodness we wound up here.
My daughter urgently needed the sports physical check up and have the paperwork completed by the doctor for the tennis tryouts. We called Fast Track and made appointment and were scheduled for the same day. Found out they accept walk ins …
Awful. Dirty space and 0 empathy. Front desk is not apparently able to communicate. Again, awful and a shameful example of bad healthcare.
The front desk receptionist was very professional and handled calls and inquiries very well. I was impressed with her demeanor and her responses were clear and empathetic. The doctor that performed my physical was very nice, knowledgeable …
Amazing service, amazing staff and doctors! Couldn’t recommend more!!!
I see why this place has such high ratings. Everyone— including Dr. Polahar was super friendly, efficient and helpful. The urgent care offices in DC mostly close an hour earlier and have low ratings—- worth the drive.
Fast, helpful, diagnosed me with covid. Easy to make appt.
The people – from receptionist, to nurse, to doctor all were just LOVELY. I was impressed by their patience, care, and attention to detail. The wait time was longer than what I was told – otherwise, the premises were also very clean and tidy and I recommend this Urgent Care to all!
Just went in for a PCR test. There was no wait, no line, no problems at all. Quick in and out- my favorite place to go!
I always have a great experience at Fast Track. Efficient, thorough and fast.
Always super fast and all the staff is lovely. My go to place whenever myself or my kids need medical care.
Pleasant staff. Answered my questions and gave me recommendations to deal with my symptoms.
The staff helped me and my daughter get the proper treatment and care as needed on emergency basis. I have gone to this location every time and they response with ease. Great job
Best urgent care I have been.everything is just on point .
The visit was very successful and the staff were professional, courteous, and knowledgeable. In times of COVID-19, establishing one’s risk is complex and yet the data are still coming in! But the Urgent Care medical professionals were well …
Wonderful experience. I received excellent care. Very pleasant staff with free parking and good location!
I was impressed by the receptionist who was both professional and welcoming despite the backup of patients. She was helpful and clear with me and each new person who entered about the wait time and procedure for being called back. The nurse and doctor were both caring and helpful.
I appreciated the low keyed approach to treating patients with a variety of needs. I was there for a COVID test and was a little nervous, but everyone, from the receptionist to the technician to the doctor did a great job while maintaining a calm demeanor. Very professional!
Have had episodic wax buildup in my ears. Fast Track Urgent Care lives up to the promise of its name. Registration was swift and efficient. No line and no wait. Assistant took my vital signs at once. Doctor showed up in five minutes. Management started in five minutes. Results were satisfying.
The staff were very friendly, polite, and helpful during my visit, particularly the receptionist. Everything was explained clearly. When we had an issue picking up our prescription from our normal pharmacy, Fast Track was able to help us out. I’ll definitely return if I need urgent care in the future.
this was my first time making a medical appointment by myself, and both the person at the front desk and the doctor were very kind and friendly and helpful. note: I did have to wait about two hours to see the doctor and it took about four …
While the staff and doctors are kind and professional at Kensington Fast Track, the scheduling system needs to be clarified for patients. I scheduled on line for a specific time and completed all the paperwork prior to my arrival. Then when …
The Doctor and all the other personnel were very polite and professional. The Doctor seemed to be very experienced, confident and professional. I would recommend this urgent care to anyone.
I was super pleased with the ease of scheduling and with the front desk staff/nurse. I wish I had gotten her name. She was thorough, kind, and quick. It’s probably par for the course, but the doctor, while friendly, didn’t spend much time …
Very professional urgent care office with kind staff and
personnel. They did a great job during covid times and made sure all
patients were safe.
This was the best experience I’ve had with an urgent care. Everyone was incredibly friendly and professional. I made a last minute appointment and was seen right on time.
Excellent! I had already been there a couple of times and everything is perfect. Excellent doctors, you don’t have to wait long and very nice personnel.
Wow! We were seen immediately at the Kensington location, got X-rays, went home, got a call from the doctor an hour after leaving with the full radiologist report, and the doctor is burning us X-ray CDs for us to pick up immediately. All of …
My experience in Fast Track urgent care was really good: I got check-in extremely quickly and both nurse and Doctor were kind, very patient, knowleageable and had the right approach to keep me calmed and reassured. I can not recommend it enough and I will certainly visit it again if needed.
Clean, organized and efficient. My sinus infection warranted full out COVID (I had a negative PCR but couldn’t pull up results)procedures—I had to wait in my car until current patients were seen. Swabbed in the car, paperwork in the car, …
The service was relatively fast and the doctor was thorough in assessing my condition.
I’m sitting in the waiting room with a 2 year old who sliced his finger. They refused to see us because I forgot the insurance card and had to run home and get it while my husband stayed with our son. Then I had to fill out the paperwork, …
Everyone involved from registration, to the nurse and doctor could not have gone better. Very professional, knowledgeable staff. The online preregistration made everything flow. …
The overall excellent service was manifested first and foremost by Tameika, the receptionist whose professionalism, patience, and no-nonsense attitude made the whole place run smoothly. She was firm with patients when she needed to be, but …
The wait was long, however the staff was kind, helpful, and knowledgeable.
They were slammed when we went and still had us out within an hour. The Doctor talked directly to my daughter and not me, which was great!
Second time I’ve gone and under the circumstances, they were super professional and very knowledgeable.
Great place to go for urgent care. My friend had something in his eyes this morning and they were very painful. Dr. Ali and her Tech Assistant saw him right away. got his eyes all rinsed out, got a prescription and we were out the door in no time. Could not have gone better. Highly recommended!
They did everything right I just need another copy of my x-rays sent to me because Suburban never gave my cell back
Excellent care. Personal attention. No long wait to be seen and Dr was very accommodating.
I was taken right away. Staff very helpful. I had seen the Doctor once before for something else. She answered all my questions and gave me a prescription. I am feeling better today. I use Urgent Care when something comes up and I am …
Made an appointment to be seen in 20 minutes and started driving over. On the way they called and said that because I was Covid positive I had to been seen via video first to get diagnosed. I was diagnosed 5 days ago, and had had two video …
Convenient, easy to get an appt, great staff, super nurse and good doctor.
It’s easy to book an appointment online, they actually take you on time and the staff is always friendly.
Front office receptionist was very friendly and efficient. We went at a busy time, but were still seen without a long wait.
Dr. Ali is good. But do follow up with your own doctor because the physicians …
Dr Ali is a wonderful physician. The front desk staffer is wonderful and patient. The nurse who does the i take and vitals is welcoming as well as encouraging! Very good health care!
I’d put off going to urgent care or the ER all week because I just didn’t want to deal with a long wait….and I wasn’t completely sure that I had more than a pulled muscle in my calf. …
Efficient and direct with helping me register and diagnose. It was a smooth process
Really positive experience. Great patient receptionist, super efficient nurse and a thorough doctor.
Very quick and easy experience and treatment plan. I would definitely come back here if needed.
The service was very quick and efficient. For 2 kids, we were in and out in literally 5 minutes for the test. They’re conveniently located and the lady at the front and the one who did the tests were very nice. Would recommend this place. Thanks for great customer service.
The Front desk lady, was very nice and friendly,the whole environment, seemed very friendly.
And kudos to the Doc,,..good job
Needed to be seen and tested as soon as possible. They were able to get me and my daughter in quickly and were extremely accommodating and professional. Our Doctor spent time understanding our medical situations and following up with the …
Unlike the 2-3 hours in the urgent care in Olney md, this one sees you immediately and you are done within 45 minutes.
From my first entry until I left, everyone was so very nice. The receptionist, the PA and the Doctor (sorry I didn’t get their names) were all just wonderful. IMO, this Urgent Care facility was excellent!
This was my best urgent care experience ever. Nobody wants to have to deal with going to urgent care but this place makes the process absolutely seamless. I was able to immediately get an appointment and they texted me the online forms to …
Every step of the process was superb. The check in process was handled by a staff member who was EXCEPTIONALLY empathetic and supportive. I made an error in the sign in process and she quickly diffused the situation. The other staff member …
While I had to wait almost an hour with an appt, once I was seen I received very efficient care from Stephanie and Shanese(?)
Was recommended this place by someone else and it turned out to be great- very nice and good service!! In and out in an hour and Doctor was very helpful and informative 🙂
They misdiagnosed my client. They said she had an impacted ear canal and prescribed wax dissolving drops. Later found out she had a middle ear infection.
Thank-you to Kensington Fast Track Urgent Care for quickly serving us on a Sunday afternoon. Quick and friendly visit.
Had a difficult time finding the the place but called and found out I was behind the building not in front of it.
The receptionist was warm, friendly and efficient, and Dr. Rakhmanina was knowledgeable and helpful.
Have had very positive experiences, whether for a kid sports physical or for suspected sprains. Wait times are reasonable and staff is friendly and efficient.
The wait was less than 15 mins and did it for me bcuz I hate waiting. Very friendly staff that made me feel very comfortable. I would recommend to my family and friends for sure.
The wait was short, doctor came in to the exam promptly, accessed poison ivy condition quickly, but no rush. Wrote out a prescription. The doctor was very professional and also friendly. Thank you!
I didn’t have to wait long at all!
They did the correct tests and I got the answers I needed. Very good! I have recommended them to others and they all agree!
This office is marvelous. The staff is excellent, everyone is professional and cordial. You will feel well taken care of. Highly recommended.
The staff was very professional and polite. The Doc on duty was very knowledgeable and speedy. I was in and out in less than 45 mins!
The Nurse who does covid test is so mean. She doesn’t give any information even if you ask her.
I am having a sour throat you can clearly see it is Sore throat. But they ordered a lab test and never get back to me . And the pain is getting bad. I was there yesterday .
Fell hard on my knee and started worrying I’d fractured it. Got an appointment quickly and was in and out with x-ray confirmation that I didn’t break anything. Another good experience at this urgent care location.
What a wonderful experience! Dr. Rachmaninoff was wonderful, and Bianca and the front desk staff were absolutely magnificent. If I have any urgent care needs!
If you have a bad cold, stay away from this place. They are living in ancient times and make you wait outside for a Covid test. Eventually, they come out and then stick multiple swabs in your nose publicly in the parking lot. Simply unbelievable. My last visit here for a sick visit.
Thank You Shawna for your excellent support and care. I had a remote appointment and had issues connecting over the computer. I was able to do the appointment over the phone with Shawna who had top notch “bed side manner” and spent the time answer all my many repeated questions. Highly recommended.
Excellent! Staff was so nice and hardly any wait time. The NP who saw me was so knowledgeable and friendly. Great experience
I showed up feeling rotten, but not with COVID symptoms, and the receptionist told me to check in on am ipad and then wait outside.
She didn’t not say how long and for what. …
I booked an appointment for 4pm but waited in the waiting room with everyone else until 4:20pm. Other than that, it was a great experience with the nurses and doctor.
Horrific. Staff is unnecessarily rude and doctor has no concern for patient wellbeing. Worst medical experience I’ve ever had. Will never return/recommend.
I made a 5 PM appointment. I showed up about 12 minutes early and was told I needed to wait in my car and they would text me when I could go in. 45 minutes later, I got a text…to get a Covid swab…along with four other appointments …
Check in was easy and fast, triage nurse was so nice and understanding, doctor was kind and competent. This is where I’ll go if I need an urgent care again!
I came today again and I would strongly recommend Urgent Care Kensington to anyone with any sickness that needs urgent care,
The staff is wonderful and very friendly and understanding specially Tameka she …
Fast efficient friendly service. I had an appointment and it was Sunday morning. I was in and out and had the Rx sent in in good time. Love this place.
For the love of God please update the totally rundown lobby at the Kensington location. The blinds are tattered and broken, the table has giant gouges in it, the paint and flooring are both scuffed and dirty, the chairs are worn out, and …
This was a great experience…the total time spent was 1 1/2 hours not bad with all the test being run. The provider was very informative. Thank you will return again.
Just left after waiting for an hour and a half after my “appointment” time to be seen. Front desk was rude with the other two patients that were freaking out about the long wait times, and to me when I asked for an ETA. Doctor saw me and said, we can’t deal with this here, go to an ER. Worse than webMD
Best reception, nurse’s @ arrival vitals, tests. Prepare you for discomfort, aka strep test. Dr P today, advises to wait 48 hrs to see if improvement, expect this, so you’re given meds if not on the mend.
Very efficient, courteous, and friendly. The doctor who examined me, Stephanie, was fantastic. She diagnosed me in record time, called in a prescription, and explained everything perfectly. I have been to other urgent cares, but didn’t want to go back. I’d go back here in a heartbeat.
Friendly, efficient, polite, professional. On a busy Sunday they saw me within an hour of my appointment. They ran the tests and prescribed the medicine without fuss.
The front desk professional was very efficient, kind, friendly and knowledgeable. Dr. ali was terrific. She has a great bedside manner and was truly concerned about my well-being.
Super easy to get a flu shot for my kid when others around were not accepting walk ins. No fuss, friendly. The only downside here is the parking lot, don’t go at lunch time!
The wait wasn’t terribly long and they do X-rays. But I had just broken my foot in multiple places and no one asked about pain or gave me any kind of pain medicine despite me crying while they splinted it. Also no one assessed my foot! The …
Great doctor but I’m over the online flling out of paperwork over and over just so it’s not there the next time! And first visit I haven’t had a great experience with the nurse. I’ll be back but…
This is my first urgent care experience. I injured my ankle and got an appt near me right away. En route, they called to let me know they couldn’t do X-rays where I had an appt, and they proactively called me, transferred me to a nearby …
This was a terrible experience, and I do not feel the level of care provided was adequate, I’m going to have to get a second opinion. …
When you make an appointment here, be prepared to wait an hour or more after you show up for your appointment. Otherwise they’re nice and helpful, but appointments mean nothing; you’ll wait just as long as if you didn’t have one. I was …
My right ear was red and swollen and the inflammation seemed to be spreading to the right side of my face. Local hospitals had a 6 hour wait. I found Fast track Urgent Care which listed their hours to be until 8:45. I rushed over and walked …
I came here on a Sunday at 5 pm and to my surprise, only one other person was ahead of me. I hadn’t been to Fast Track Urgent Care before but the registration process at the front desk was efficient and both the nurse and doctor I saw were friendly and competent. I would definitely come here again!
I dropped in for an appointment this morning after 5 days of a cough and cold. The receptionist was friendly and helpful for getting the info they needed (medical card, driver’s license) and then explained the process. She made it super …
Used Fast Track 2x and my wife has used it once. We have been extremely pleased with the fast service and care we received. So nice to have this as an option. Primary Care usually takes too long to get seen. We have been able to walk-in and get seen at Fast Track. Love it…thanks.
I had to wait over 90 minutes as they were short staffed. However, once the nurse and doctor saw me they were very helpful and didn’t rush me, despite the back up of their schedule. …
Came here to get an X-ray for my foot and everyone was super nice and professional. The doctor was interested and offered a lot of good knowledge. Wait time was supposed to be 75minutes but really was more like 35min. I would recommend anyone to come here. Great job guys.
This was my first visit. The front desk was very polite. They do test you for covid before being fully aloud in the building which took a little longer , but considering the uptick I understand and appreciate. Doctor was very nice. Quick examination and i was out. Will definitely go here again.