Enjoy convenient, fast and cost-effective travel on Bay Area bridges, express lanes and SFO parking facilities with FasTrak’s easy-to-use electronic toll … See more
The worst. They make the DMV seem like a model of efficiency. If you have a problem with low blood pressure, try updating your account with them via their terrible voice recognition system.
I returned my device in person at this location in October, 2017, and I have never received a refund check from them. When I tried to login to my online account, I just got a message that my account is closed. That sucks!
Fastrak is ripping people off, my sister was told that if she goes across the bridges more than 5 or more times they charge you $140 times. Instead of charging you $6 each time you cross the bridge.
I used FasTrak and first I deposited $20 after I bought the tag. It is a total rip off. I am not regular bridge user or toll user. I never have to drive that far. Once in a while I might use bridge, but not a daily user. So, I know my count …
Be careful! Was in hold for 45 minutes before I reached a service agent. They said my car was in the bay area and charged me $6. But I live in Indiana! I was able to get it resolved after 2 weeks. But the city is so desperate for money they …
Their system is garbage. I’ve been sent multiple notices of toll evasion violations but my license plate and car is registered with my Fastrak account. I also have a Fastrak tag which doesn’t seem to work since I keep getting these notices.
Keeps replinishing my account with an 80.00 balance though I want it to replinish it at 40.00 and taking 170.00 dollars to replinish. It says it goes by how much you use it, but that is a lie. I have used this much less im the last 90 days …
Not sure why the Fastrak payment system is set up the way it is. I thought this was to enhance traffic flow by reducing human-to-human transaction thereby enhancing convenience. However, understanding how to use fastrak and its rules is …
This is 2019. How on earth is it not possible to pay the bridge fee using a credit card, Venmo, Apple Pay or whatever and how is it fair to charge $25 extra for people who don’t carry disgusting, unhandy cash with them? As a foreign student …
I had a very good experience with customer service today. Very helpful and extremely patient staff person helped me solve the problem. Keep in mind that if you travel with your Fastrak in a rental car you have to register it.
They had my payments totally wrong. I paid ontime and they had me with penalties tripling my Bill’s. And one was cleared but this other one I have to prove them wrong. And I have the proof now I had to go to my bank and show the cancelled check. Someone in there office is messing up.
Bay area fastrak sent me 2 false toll violation notices and i have paid for those at tool plaza. I initially ignored, assuming they might have sent me by mistake, Then they threatened, that they will increase my penalty. I am forced to pay …
Very rude, fastrak continues to charge my card after I have asked them several times to not save my card information. The website is down 75% of the time. I go over the bridge several times a day cause uber and lyft. Now today I need to …
For this company i can’t fiind a star,woths -5 star,only to still from customer,lay old the time,when must to return something,they sleep,so this company worht to go on court,and shut down
They sure can find me to bill me, to send me statements but will not help me access my account so I can update vehicles and dispute a charge. They can’t find me for that. It has been a month since I emailed them after numerous times calling without being able to speak with anyone. This is ridiculous!
Terrible customer service. They know they have the unfair advantage in the market, do not help or listen their customers. They do not accept their wrong doing which is arising from their own mistakes. When you ask for proof they do not …
Fastrak has awful customer service. They canceled my account without my consent, simply because I called to ASK what the procedure is to return the tags and cancel in order to get my deposit back. I followed the procedure and still did not …
Fastrak listed kiosk payment as an option on the website. I paid at the kiosk, but they claim they never received it, despite my showing them the receipt. I’ve been charged and they now claim I won’t get my money back. The customer service …
Worst web site and phone tree I have ever encountered. Thought it would be convenient to get at Costco even though I don’t live in Bay Area. Trying to get account and registering would actually have been another reason not to bother with the hassle which is going to SF.
They’ll auto charge you a couple hundred if you use the toll tag more than once a year. They also like to take the grocery store model of only having 2 booths open at once and the fastrak booths unreachable. I’d call them clowns, but this isn’t even funny
I just spent one hour waiting on hold nobody answered .they send someone else’s car bills with my car license plate number on it bill so I tried to explain and call nobody responded. …
You have to give them control of you bank account and they take what they want and then when they asked me to return the box the said they didn’t get it and charged me a $25 fee
Fastrak by far has the worst service and website, it almost never works. every time I need to add funds the site is down! really?! when you call you get told well your card is saved ….. right that is because we have no option when …
This company just wants your money, I don’t use the FasTrak at all and I get sent a bill that I owe money to them for a toll violation. Sent in a dispute and said that I still have to pay 9.00$ like what in the actual fudge…
Line is always pretty quick when I have gone in person. Parking is tough so be patient. A spot usually opens up on the street in front of the building. You may have to drive around the block once or twice before one opens up. The FastTrak …
Bay Area Fastrack = government
Subcontractor preys upon the Public – steals millions $$ yearly from drivers who have virtually no recourse. Multiple scams perpetrated. Mischarges chronically …
This is the worst organization when it comes to customer service. When we call their customer service phone number, that is answered by some operator who asks us to write the issue to them. Never been able to get issues resolved over the …
Do not let fastrack have the option to auto refill !!!!!! They will take what they think you should pay with out notice. I told them 25$ when needed. they took out 65$ overdrafted my banking account. Costing me 200$ in fees from my bank. Amd yes they will do it to you also becaiss all theu want is ypur money
Dealing with fastrak was a nightmare. I didn’t want to rack up a credit card bill so I would add money at the kiosk in different stores around SF….only problem was the kiosk was telling me my balance was up to date meanwhile im getting …
I keep receiving toll evasion letters concerning a vehicle that has been added to my account for months. I tried to contact their customer service on my days off this past week and their system was down. How convienent for them.
Bay Area Fast Trak customer service satellite offices around bay areas different location’s makes it convenient for public services.. You can purchased and re load your fast trak accounts, pay or disputes fines or received alternate option …
Smacks of fraud. I had to speak to a supervisor “Laurie” after receiving “notices” of violations from FASTRAK (which showed 2 accounts) and to which I pay $75. at a time. They could not reconcile me having two accounts, and asked for more …
Fastrak is a great way to pay the toll system, but this review is specifically for the in person customer service. Went in to return an old fastrak device since we got a new one and saw they had three workers open. Walked up to them to get …
Customer services is terrible
I can’t download my statements, I have a lot of crash web site… statements are downloaded strange format (batastatementView.do) – nobody now how open it, even …
Litteraly doesnt show my Car’s license plate when reducing my balance in the fastrak account when that’s the only thing that’s registered, i have 2 other cars on my name with different fastrak acc and responders but they still reduce it ion those account.
Called for days, kept saying “experiencing a high volume of calls, call back” then hanging up. The automated system gives a real run around. No option to speak with a rep. On hold for 30+min.
I’d give a 0 these people are money hungry don’t care about people I got a bill for 713 was told they would wave violation because I do have fastrak account so I was supposed to pay 130 when I went to pay still took 713 been back and forth …
I’ve called twice both times they were extremely rude just because my account was started with toll roads yet they are one in the same. They are short with you and it was a back on forth on my end to call them and toll roads to get things worked out and now I still need to call back in 7 to 10 days!
I reached out since I am being sent to collections for a vehicle that I do not own. I sent them emails, letters, tried calling by the way and no one ever answers, and even tried Twitter. I am not responsible for the vehicle “violation” …
After arriving and having no cash for paying the toll, I was told the fee would come by mail by the operator. I received a letter with the $5 fee plus 25 for a violation. I was not informed I would receive this extra charge. I would have …
Scammers !!! Had an account with over $30 on it. I didn’t go over bridges for 90 days and they closed my account, forfitted my funds and charged me $40 for both toll tags. They said I couldn’t get money back for tags because they …
I called for a replacement tag, and was helped by a very nice rep. Replacement tag arrived quickly, but no return envelope for old one tag. I called about it, and the rep was super efficient and friendly. Highly recommend the phone service once you talk with a rep (not the automated service).
Customer service is horrible, website doesn’t work reliably. The only silver lining is that they are so incompetent that you can probably get away with not ever paying them, and they wont know how to actually collect from you.
Everyn oneoone of their customer service reps I have deal with is a completely incompetent waste of space and time. They tell me to submit a form, then I submit the form only to get an email telling me they can’t help and that I need to submit the form I just sent.
It’s a scam. I want humans back at the booth and I’ll be gladly pay additional for their salary instead of letting this scam company sending out violations/replenish/penalties at crazy amount all by their wish.
Horrible experience. The statement showed I had to pay toll for driving on express lan for three weeks, which is wrong. Found that out after a while. I have a car with green sticker and the fastrack is registered on that car which I drive …
The customer service on the phone takes really long but the online chat system is a great way to get the problem solved in minutes. Thank you Max for your help with my disputed charge.
I added a new vehicle to my account, I added a CA infront of my license number and it allowed me to…I now have numerous outstanding $75 fees even though I had plenty of money in my account. The problem I discovered was once I actually …
Charging me a toll violation for a vehicle I sold almost a year ago provided them the release of liability but no they want a printed copy from the dmv this company is a joke that’s why I closed my fastrak account years ago.
Stay away! Total rip off!. You’d think they would subtract the toll from your bank account as its being used NO! They total the amount used within 3 months. Divide it by 3 and will charge you that amount to avoid the repeating replenishment …
I was mailed a violation notice in error as my license plate number is not consistent with the photo provided by the violation notice. With a little bit of care, this whole process would have been avoided. Instead, I called the 877 …
Been using FasTrak for YEARS – we have 10 vehicles with transponders. I have never had a problem with the service or the employees. When there is a toll violation on our part, I call them up and it’s taken care of immediately, and in all …
Hilarious, site doesn’t allow you to give NO stars. It’s so bad, you should be able to give negative stars…..This is the absolute worst! I keep getting late notices for a toll I already paid and have even sent them my bank statement to …
Nearly impossible to resolve billing disputes. Sent me over 100 notices when I have a transponder with a current Credit card. Had to fill out over 50 of those letters to dispute them trying to fine me for toll evasion. Tried to get a new transponder and cannot register it for just cash. Complete waste of my time.
Worst company I’ve dealt with in a long time. I shipped my tag back and closed my account 5 months ago and I still haven’t received my refund. I even gave them my tracking number and the company sent someone to pick up the package and now …
Attentive service both in person and over the phone. I was in and out promptly and my account was credited as well. Since my place of employment changed I no longer needed fastTrak and canceling it service was easier than expected.
Pretty bad customer service generally, long wait times, etc. BUT today after 30 mins I got through to the most delightful person named Gina. She was enthusiastic and very helpful and answered allll of my questions and someone give that girl a raise. Thanks Gina!
Lionel from Escalations is awesome ! Called into customer service to cancel our fastrak acct because we are no longer in need of it and i was lucky enough to be helped by him. Really made my day. Thanks Lionel ! your awesome !
I feel like there’s nothing but unprofessional criminals working for this company. I don’t know how any of you got the position you landed. Every time I have to deal with the company it’s a hassle and I feel like I’m being robbed with free …
Office is closed but listed as open, the security guard in the group floor is rude and helpful. Just says call or email them, they are closed. Tried calling and number does not put you through. Such a hassle to do a simple thing like closing account and returning the fastrak dongle.
Waiting for a refund since May of 2021 as of now still no refund 10-30-21
Lots of phone call trips to the main office even brought copy’s if credit card and check cash by them they say they don’t know what account the money went …
Terrible website and payment system. I made a payment for a Golden Gate Toll, got an email with a confirmation number, but my account was never charged. I later got an invoice with a hefty late fee. Made ANOTHER payment. Just got ANOTHER invoice with ANOTHER late fee. Absolutely ridiculous.
My original review is below, but after just having to call in I’d like to change that from the original 5 stars to 2. When I finally got to a person I got a straight answer in just a moment, but the voice mail menu I had to listen to first …
Total crooks, greedy, ever increasing fees to use a product I already paid for as a tax paying citizen. No understanding of this crazy difficult time. A perfect reflection of how messed up this state, and the bay area, really is.
This review is about the letter seeking to collect a toll fee from vehicles that passed through the bridge. The letter sent to me was incorrect and wrong. The very first letter ever received from FasTrack stated you were sent notice of …
The Bay Area Transportation Authority (BATA) supervises and oversees the unlawful collection (Theft and Mis Appropriation) of previously paid tolls via FastTrack Electronic Toll System or License Plate Account. The Beale Street FasTrak …
Terrible customer service! I have had the auto-replenish plan for over a year and had been getting charged 85$ every three weeks. When I called to request to change the amount they told me I could only change once a year- so I did that- …
Someone stole my dealership plates and keeps crossing the bridge, I got 2 police reports with detailed writing explaining the situation, sent it via fax and mail to fastrak and all they say is “not enough information” just 1 of my horrible fastrak experiences
Just got off the phone with Steve and he was extremely helpful! The website can be quiet confusing, especially when trying to pay off multiple violations and invoices. If you’re in the process of setting up an account, I highly recommend …
We are literally in the bay area, all the biggest tech firms in the world are here. So there is absolute no excuse for you to have a website as bad as FastTrak’s site. If they had a good site they could almost entirely do away with the call center, streamlining the whole process.
FasTrak admitted to overcharging us but won’t return our money. Thankfully, Chase will charge back the erroneous amount and credit our account, so it’s not a big deal. But FasTrak is simply another example of how pathetic government in the Bay Area has become.
I visited the office in person to return a toll tag and the person behind the counter entered the information — my credit card — on someone else’s account. After she claimed she re-entered the information on my account I did not receive a …
This is one of the most horrendous customer service I have ever had to deal with. Its hard to believe such people and such companies are still in existence in 2019. When you call them to report an issue they say they cannot help you and you …
People need to come together and sue fastrack for the money they have stolen from people. They will take money out of your account and the people who work there won’t even have an explanation. These people are theives. The fact they have power to go to the dmv and ruin you is unreal. Take this power away from them
Fastrak is great! The biggest issue I have ever had is the system charging me for 4 axles instead of 3 when pulling a single-axle trailer, and this has only happened a couple times. The service works, period, and I always wonder why …
Can’t give them 1 star because I talked to a nice representative once and they were very helpful but overall my experience with FasTrak has been awful. I just got hung up on while trying to get some information from them over the phone for …
Unreasonably bad website and sign up absurdly bad.. Hire any intern who’s taken a web design class in high-school, they should be able to help you guys out. Seems you’re struggling to make a functional site/process. Wasnt able to reach anyone by phone either. Lanes are there and I was unable to sign up to use them. F***ing pathetic
Zero stars for their service. I need to reset my password so I can make changes to my account and it’s quite impossible. If I use the password reset link, they’re supposed to send an e-mail to my gmail account. The problem is, the email …
Located downtown San Francisco. I lucked up on 2 hour limit street parking. Front desk security check you in and give you a badge to take the elevator to the floor where the office is located. I arrived close to 1 pm and only waited 5 …
Extremely irritating I went through a toll and even slowed almost to a stop to make sure the sign was correct said no stopping the bill will be sent. Instead of sending me a $6.00 toll they sent me a violation its $31.00 completely incompetent and ignorant.
The worst ever. You’ll get a recording telling you to call back later- indefinitely! I got a fine in the mail because no one works the booth and I’m out of state. Only to get an overdue notice and more fines. You can’t talk to anyone and I …
Absolutely horrible customer service. Got a simple question about their service. Called them. They did not know what I was referring to. So, I provided the website address which literally showed me what service they provide, so that I can …
A few years ago Fastrak said I owed them $4000 even though I showed proof they withdrew that much from my account over a few years and they still said we’ll negotiate a price even after I proved them wrong.I ended up winning but it wasn’t …
The worst online customer service ever. They charge and add penalties even once your account is set up and covered by credit card. You want to call? Good luck. Last time 2:30h waiting time.
I would give them negative 3.40 if I could as they debited $20 from my account just because I don’t have card on file for them to put on autorefill. I don’t want them to have my card info because every month when balance reahces around $20 …
Horrible Service. I was charged for a license that I had REMOVED 2 years ago!! An now I have a negative balance and there is no way to pay it online and they are always “temporarilty unable to answer call” ALL THE TIME.
I had no problem working with the email customer service. I sent an email, was told I would have an email answer within 3-5 business days. In 4 business days I received an email explaining their decision, ITS ALL GOOD. Thank you FasTrak customer service.
My husband got the fasTrack device from Costco I guess he didn’t know how to connected anyways he was going to work had the device in the trunk some how I guess it was scanning everything or not scanning correct it came back to $1200 plus …
Let’s do zero stars for my experience. I was charged tolls for a car I no longer owned. I did the live chat and was told that the vehicle was still registered in my name. After a very long day of checking this out, discovered that it is NOT …
We sold a car over a year ago..since then we have sent all of the paperwork from DMV and even a sale’s receipt. So much in fact it’s probably almost 100$ of our own money..to prove said vehicle was in fact sold to a dealer. And still they …
Transactions can post literally a month after transpiring, putting you in the red if you no longer commute or intentionally keep your balance low, the website does not communicate when you have triggered a violation or show how many fines …
Every-time is the same story, they are rude and as I can see they don’t care about their customers. They so rude, so they charge me to use the express lane , when the car I use that day was a 2-person car and it was 2-person inside. So …
You do not get the bill for toll violation in a timely manner. They send it out over a month past due and by that time it has past due fines. TOTAL SCAM!!!!
Without delving into the political side I have to say I had a very positive and brief experience with the agency- the best I’ve had in terms of a toll collection or enforcement agency. The person on the other end of the phone was very …
These people are not doing their jobs! I have waited over 2 months and still have not received a letter (abstract) that allows me to obtain my REG STICKER FROM DMV! This is insane, they continuously tell me that it’s on the way, but it’s been 2 mo! smh! Poor Service, seriously.
I’ve been charged $12000 out of almost $6000 legally have paid to my fastrack acount in last 18 months……because the employees and the company has no intention of helping people, they just know how to rob you. …
Very poor customer service. I travelled over the Golden Gate Bridge twice during my stay in the Bay Area and this was the only till that did not accept cash, just plate reading. I returned from my trip, went to pay the toll (had to do a lot …
Just ridiculous that I can’t log onto my account TO PAY because it was suspended because I exceeded my limit by 2 bucks. Yes, sometimes my paycheck doesn’t always coincide but you guys kept me on hold for 15 minutes.
Theyve taken my card info from a card that was only for a one time payment and set it up for autopay several times without my consent. Even when i have taken off the option to save the card. This should be illegal. They also decide when …
I don’t really have anything negative to say, except that it would be really nice if they would just send me an email letting me know they are about to take money from my bank account. I know what I signed up for, I know when the account is …
Tried to resolve an issue but only get an terrible automated response by email and I have tried to call during business hours for 7 days strait and have never been able to get ahold of anyone. I can’t even leave a message. It a shame when a …
Like this if you want a class action lawsuit. Have paperwork they are overcharging me for the Antioch bridge an still taking tolls out from 2020 which I pay everyday.
It is impossible to get an answer by phone and their response by email did not address or clarify my question. I believe I have over paid but haven’t heard back and I’ve tried an obnoxious amount of times. Yet they promise which feels like an extortion to add unpaid citations to your DMV registration. It is beyond frustrating.
If you need help of any kind it’s just not there. they all love to send you bills that you’ve already paid. I tried calling, they are too busy to answer the phone so they say due to haif volume tray again later. I tried to send a fax the …
When you call Fast track you can never get through to a live human with a heartbeat. After several days of trying to get through I was placed on hold for about 45 minutes but was determined so I waited. Finally after 45 minutes went by …
I called customer service and paid the tolls with my credit card over the phone. They charged me a an extra $75 because they said I didn’t pay it and it was late now. I filed for an investigation. Now they say after 6 months that I owe them another $135 or they will send it to DMV.
Never had more issues with any other company. Mutiples times my issues were left unsolved and i was forced to call back. Staff doesn’t listen when you tell them to suspend your account. They charged me $60 after I told them to suspend my …
I keep trying to pay, but they will not answer the phone (disconnects after being on hold for tens of minutes) and the website is incomprehensible. This is a criminal organization that simply wants to connect fines, rather than do honest business. Please enter my name on a class action lawsuit.
I’ve never even used FasTrak in my life, and was sent a toll violation in the mail. The picture they sent as proof was literally just a completely black image. I don’t even understand how they can make that kind of mistake.
Is the worst customer service center that I visited in my whole life. They don’t care if you standing in line for 1 or 2 hours I believe they intentionally are slow. I’m been there twice and is the same bad experience .
I have tried to reach a person, any person, at Bay Area Fastrak for two weeks. My credit card was stolen and I have attempted to change my card on line. All attempts have failed. Aren’t you supposed to provide Customer Service?
It would be hard to imagine a worse designed system than this. First experience (I don’t drive often) was being three lanes from the right lane then a sign warning exit now before the toll right before the exit and not being able to get …
I received customer service from Charlie Agent ID 26176. She was rude, spoke over me, impatient, frustrated and completely unprofessional. She gave me much better service once I asked her for identification information. From the poor …
I wish I could give no stars.. this is a horrible company they schemes off of penalties and misinformation. They took over the carpool lane in June apparently didn’t know until today after I called. The make there money off of penalties and not people being part of fast trak
This place has to be a joke. Just got a collections notice for a car that I don’t own. Better yet, I live on the other side of the country and have done zero traveling outside my state in years. Good job guys! Keep up the good work!
I have been trying to pay my toll for months. I am new to the area and am not familiar with how tolls work, and though I had cash no one was there to except payment (completely understandable). I was told by friends that they would just …
MOST ANNOYING CORPORATE TO DEAL WITH. We always receive a bill with a different license plate number on the picture, like are you blind I can even read it being that small. And then I wait on hold for 40 min because they didn’t receive my …
Bay ridge fare is $6. Fastrak give one month to pay from the date used bridge. But Fastrak sending the bill just 10days before the due date. And 1/3’s bill hasn’t delivered yet. The late Penalty is $25. It’s ridiculous. More than 4times penalty? Who decided that? Is that fare enough?
I’m convinced that this agency is really nothing more than a collective of scam artists. Twice now I’ve paid my tolls on time, except they don’t take the payment first time around. Instead they wait for it to turn into a violation so they can charge you 5 times as much. $30 to cross a bridge? F?&$ off!!!!!!
I had brain surgery in April of last year I had to go across the San Mateo bridge I had three toll charges one across the San Mateo bridge the other two was across the Richmond San Rafael bridge when I came home from aneurysm brain surgery …
Terrible customer service – They sent a toll and yet the Website is down for maintenance and their pay-by-phone isnt working. This has to be the most unprofessional organization I know in the bay… And who charges $7 f
ZERO REGARD for customers. I paid $600 to Fastrak to settle an admin error, which they made on my Fastrak account. I then had to wait 7 weeks to get receipt of the payment (which I have still not received). I have spent 5+ hours on the …
Would give zero stars if I could. The Antioch bridge used to allow cash payments but with COVID it stopped. I have paid tolls and been sent “violation” letters. I have received second notices with fees after not receiving a first notice. A …
I didn’t feel like I needed to pay for the toll truck was stolen and I reported even send them paperwork. Not good paying for toll violation that I didn’t do.
Invoice doesn’t get sent. Direct evasion notices get sent with penalty amount included. Need to call them and be on hold for couple of hours to get these fixed. Very bad customer experience. Felt like avoiding toll roads would have saved me more time than using these toll roads serviced by Fastrak.
Honestly the worst company. Worst customer service. Horrible website. None of the workers know how to do their job. I hope the whole company goes under. I’d rather just pay cash at the bridge everyday than ever make an account or put money …
What a terrible service. Google Maps routed me to a toll road. The signs indicated the toll was not in operation. All toll booths were empty. There was not a single person nor a way to pay by credit card. Then I got a letter to pay up and got slapped with a $15 fee. Ridiculous. Traveling to the Bay Area, no thanks.
It’s a joke! The worst web site I have had used.
I’m trying to add funds to my account on line and 3 cards were declined.
When I talk to them, the guy told me to go to Overview Account, Settings and …
I usually receive a bill form them once a month and I cross the Bay Bridge once a week.The bills will say pay before a certain date BUT WILL NOT say anything like late fee change amount or time ect.. Well after not receiving a bill for over …
Their auto pay only policy would be fine if it had any sort of organization or logic to it whatsoever. Tell me why I got billed twice in 3 weeks and they force me to maintain a credit in my account of double what I ever reasonably spend? How about bill me for what Ive actually used? Thieves.
Received toll violation letter but the vehicle was on my registered list. What’s going on? I received charge on HOV lane but I was HOV at that time. What’s going on?
Unfriendly and rude customer service. I payed my bill on time and since have reviewed two invoices saying I haven’t. I have already filed a dispute with proof I did I fact pay. They answered that by clearing one bill but not the other. Website is not user friendly. I hope to never drive a toll road in California again.
I was having a difficult time accessing my account online. I called the customer service phone line and after a wait of 20 mins I was finally connected with a service rep named Eunice. She was incredibly helpful and patient as she walked me through my online account. Great person!
I hate to be the guy that makes bad reviews but for once I agree with the rest of the reviews. After a month of trying to reach them and getting an email back which didn’t help my situation. The late fees on invoices I did not get in the mail all of a sudden Im getting charged 380$ sheesh common. More than an hour plus waiting.
Wow, sold my car and now I am being charged a toll because the new driver took it to California. I sent them proof of non-ownership, but they are requesting it again. Guilty till proven innocent? Glad I don’t live in California.
Once you cancel on line they have to receive your pass back in 10 days. I got sick and ended up not being able to mail it until about 7 days in. Even paid $7.50 for tracking it. They said they did receive it but it was after the 10 days …
I wish I could give 0 stars! They send me a $6 bill and I was going to handle it with my work check until I get another letter probably 4 days after the first toll bill notice that now I owe $31 due to me being late, but like I only had 4 …
taking over the roadways with insufficient staffing and threatening “toll evasion” letters. The product they offer is time saving travel, the customer service is automated, the price is paid with time spent elsewhere, either at work, on …
Horrible! Can’t can’t contact anyone. Give them your number, per the phone system and they say they’ll call you back. I did it 3 times. Each time they let the phone ring 1 time and then hang up when they call back so they can cross it off …
Corruption at its worst. Exorbitant late penalty fees added even when recipient did not receive notice. Cannot dispute through the DMV. Cannot dispute through the website. Called 10 minutes after they opened and they auto message saying to …
Their auto replenishment system changes the costs and when they take my money based on usage. They will not allow a manually set charge or a manually set threshold level. There is no way to budget costs unless you opt out of the auto pay …
I spoke to Aceleen, she was very helpful and patient with me. She created my account over the phone and it was very easy. I just hope that all the charges goes through because it is a rental. FYI for all you people who posted a negative …
consistently have terrible customer service, I have received a toll evasion in the mail and paid for it and saw the credit card charge on my company Amex card. When I reached out via the dispute process and submitted my statement showing …
Friendly costumer service and very efficient people work here. They always try their best to help you. However, the corporation sucks, they charge too much money and their penalties are outrageous. Also, if you don’t pay the have the power to place a hold on your registration., so you are force to pay them.
TERRIBLE, I repeat, TERRIBLE (fn) company. The website is absolute garbage and I go on there via computer and I could not pay the simple $6 and I tried to get with customer support but haven’t heard back in a month and I sent an appeal/due …
I AM SO FRUSTRATED. This is honestly the hardest website because I don’t even know what I’m looking at. I am NOT from SF and this website is absolutely so difficult for someone who doesn’t live here to navigate. It is very obvious that this …
Horrible service I payed hen they send me a Bill 132$ after I payed the amount and they send me device they charges me again the same amount the customer service and the superviser never even give me a chance to explain even with …
I have fast track since 2010/11.
I have not been provided proper customer service just in recent few years. I am supposed to be charged her usage of HOV or express lane and mainly all the …
Received a bill from FasTrak for a vehicle and license plate that is not ours, from a date that we were not even in town. I can’t help but wonder how many people mindlessly pay these bills without verifying that the car in the photo is …
They keep charging me for cars that I do not own. I have provided FasTrak with paperwork from the DMV that states that I do not and have never owned these vehicles. …
I’ve been over the same bridge multiple times. Never received an invoice. Have just sent my third email about it, trying to pay the tolls I rightfully owe. First email response was totally unhelpful automated response. Never got a response …
This whole company is such a scam. I bought a toll tag when I had a car, never used it and when I sold my car, I closed my Fastrak account and returned my tag well within the unforgiving 10 day window (I have usps tracking confirmation as …
Imagine being so greedy as to charge people $7 to cross the bridge in an already expensive area to live. This is truly highway robbery. Such a garbage “service” from a garbage company. I wish the worst on whoever thought this was a good idea.
Terrible company! I have an electric car that is charged toll evasions, hov violations and fines because the camera’s can’t pick up the transponder in the car. A “Known issue with the 680” is what customer service has said, but i have …
So hard to get to you have to get past security after parking south of mission a little sketchy as far as parking your car but other than that hood experience.
Sending me bills for crossing a bridge my car has never been on. Not only that, I pay huge taxes to use the roads in California, this is robbery and theft. On top of this, the picture of proof was entirely blacked out. Fastrak and the entire company are petty thieves. I suggest the entire company jump off their toll bridges.
Absolutely disgusting customer service! They made a mistake by reporting to the DMV about an unpaid Violation for which I was never notified for. I have a business account with Fastrak for many years now, and I knew that this violation …
What a bunch of noise! Terrible customer service from purple that are clueless! They don’t answer your questions, and charge you for not keeping funds in your automatic payment account. I waited over an hour to speak to a man who hung up on …
They keep charging. We should’ve never voted to increase the highway bridge and roads. Guys, vote it down to make life more easier instead of making it harder for average day workers and people.
I am still unclear how a foreign company that makes so many mistakes, that can cause so much trauma over their errors…. Was given so much control over us, access to our tax returns and access to DMV. They have admitted to their errors …
PURE EVIL!! They’re the worst company you could have to deal with. They first charged me over $500 from license plates that never belonged to me, I had just borrowed the car for a few days so I added it to my account, they told me that they …
Tech.support does not exist. I cannot logon to my account to change payment information. Keep getting email response telling me my account does not exist. If true, why are emailing a monthly report to me? How have I been able to …
Misread plate number and send me a ticket via mail for someone else’s vehicle. With a picture of the violation that’s too dark to see. Stole 30 minutes of my time to resolve your problem. Why is this okay? Why is the burden of fixing mistakes on random people who weren’t even in California????
The worst experience ever with a government agency, which is saying a lot. They don’t answer phones, they tell you to call back later in the week. Evidently they lost or threw away two checks and charged me for toll evasion. Then after …
I don’t write reviews. They are a waste of time except for this review the reason for which is that the FastTrack website is a bigger waste of time. Time after time I come in to pay a toll and time after time I get an error message telling …
I received a letter in the mail stating I owe for a toll. When you call you are routed to several different areas. When I asked where was Bay they told me San Francisco, what the hell, I stay in Florida. the youngman told me they picture was grainy and they would correct it. I asked him was this a scam?
I payed them off before and now I still owe them and they acting like I don’t know what I’m talking about thats because they have their system all messed up I’m not going to pay anything they need to resolve their issue this economy is way …
Rhonda is an angel. She is the customer service representative who helped me pay all my invoices in one payment quick and efficiently. She saved me money on some penalties and really took the time to make sure I continue to be a happy FastTrack customer. Rhonda thanks again!!!
Sent my check on time (like always) and now being charged a penalty because it never made it. Calling the toll free number is impossible to get through. Now I’m stuck with a penalty I shouldn’t have to pay because of this horrible toll …
POOR system, AWFUL service.
Mis-charging me to my account multiple times. Disputed twice already and the customer service promised this won’t happen again but I still got mis-charged for …
Unbelievable non-customer service. I paid over the amount for the violations I received by mail. Now you are charging me for violations I never received and have added late fees. I cannot reach anyone on the phone. I have been hung up on …
This review is strictly for the customer service that I received from the customer service representative named Andreas who works with billing and toll violations. While I have had many issues with Fastrak the company itself the courtesy …
Do not set up account with a credit card!! FasTrak will keep charging your card for no reason. I have not crossed any toll bridges or used any fasTrak lanes for 2weeks because out of state. However, since I’ve been out of state FaTrak has charges me 2x for $65?!!! For what? What a fraudulent government agency, ripping off citizens.
I went online to try to make a payment. I guess you have to make an account but then I saw you get charged a monthly fee. Anyway, I could not pay online because it did not give me an option to pay with debit card. It is so confusing.
Terrible regard for the people they serve. the whole thing is a scam and an unconstitutional tax on roads we’ve already paid for in our taxes. The insult to injury is the absolutely disrespectful workers who could not care less.
I did not use my fastrak for a year. In response, Fastrak closed my account, charged me $25 for closing the account, charged me $30 for the transponder, which caused a negative balance in my account. FasTrack then charged me a negative …
FUNDING FOR THIS COMPANY CAME FROM TAXPAYERS – THE PREMIS WAS TO ENCURRAGE PASSANGERS TO REDUCE TRAFFIC – I HAD 4 ADULTS IN THE CAR – FASTRAK SF SHOULD REFUND ALL OF THE TAX MONEY THIS PRIVATE COMPANY RECEIVES – BILLS ($26.75 + $16.40) WELCOME TO SF THE LAND OF NUTS…
Terrible customer services, I removed a car from my account, after a few months later they charged me a lot of tolls from that car, I send a proof of the car was not mine anymore, and give them the new owner info, abd send me a letter with a bunch of lies, after that I removed automatic charge to my cards, I don’t trust them any more
My account charges me more than 100$ automatically because their algorithm calculates i will use that amount next quarter.
Im broke and they took the last of my money
Said they saw a plate that was destroyed because the vehicle was sold. This is such a scam. Once they have your plate number picked randomly out of the system u will be constantly harassed. I know California needs money but this is straight up a scam
These people are no help! I created an account and accidentally entered the plate # wrong, when I realized my error I called to update the plate # the representative assured me it would be fixed. I now received a letter from the rental …
It is unethical how they keep charging my credit card even when I don’t use my fasTrak. I don’t understand why they can not just charge my credit card when I use my FasTrak. Why do they need more than $40.00 to just sit in the account.
Excellent friendly customer service, i feel bad for the workers because they take the heat for people complaining about there tickets. Also a very beautiful building when you walk in
Mirabel deserves 5 stars. I’m giving 4 because before she helped me, I was run in circles after several hours on hold by 4 different employees. No one could help me and they didn’t seem to care to even try. Finally, after 3 hours of back …
I started getting toll violations about 5 months ago on a regular basis. These were not my violations. I haven’t been to the bay area in years. I called Fastrak the first time (1 hour wait on the phone) and connected to a customer service …
Thieves operating under the guise of government. Had a CC stolen and still had money on the account. They then decide it’s not enough and hit me with a $60 charge that put it negative. No help via email or by call. If a regular company did this they’d be getting sued by the AG. Remove these parasites as government vendors
Terrible customer service. Website is deliberately difficult to navigate in an attempt to make it harder for you to pay, so that you end up on a subscription plan. Write to your Ca congress person to complain, as they gave us no alternative to this awful service.
It used to be useful back in the day when only a few people had it. Now that everyone has fastrak, it makes no difference. And where did all that money go when they stopped needing to pay hourly toll-takers?? Hmm? The whole thing is a racket.
Service here is ridiculously Slowtrak. First you have to go through all kinds of signing in in the lobby where they check your personal info. Then finally they call you up to the office and at a glacial pace they take care of the customers. …
I was charged for a vehicle with a license plate not under my name, and I’ve never even driven in the Bay Area. Annoying to be hassled over absolutely nothing that I did wrong
Garbage customer service. Can’t just pay what is owed, when trying to contact customer via email I get a generic email reply with no help with the issue
Government-related companies like this fuel anti-government groups!
As a tourist, I crossed the Golden Gate Bridge twice in April. I paid promptly upon receiving the bill. Today, I got a violation penalty and a different …
Charged repeatedly for a lost tag that I still have. I physically have the tag it was never lost but I did not use for over a year but well under the 3 years listed on their website at the time. Each time I called they recharged the tag …
Just logging into my account is a frustrating experience. It can never locate my account, and I always have to do the password reset. Bridge tolls are also getting more and more expensive. That being said, automated tolls and electronic billing is the way to go.
I’m giving them a bad review because through the covid pandemic they have been hustling people with violation penalties. You get the invoices through the mail which makes it harder to pay, sometimes you want even get your invoices. I …
Fastrak is a scam! They mess up your transaction dates so they can auto take out money then don’t actually explain the rules to you about anything! Then pretty must insinuate that youre stupid when you’re baffled by how their company is …
I have been charged repeatedly for a car I no longer own. It is not my fault or responsibility that the new owner has not registered the car with DMV. I have spent considerable time and expense visiting DMV and preparing and sending the …
5stars to phone personal. 1 star for physical locations to drop off transponder. Being charged for device because they can’t get me envelope with their 5 day time period. That’s wrong. This needs to be rethought.
I had a good experience in which Benjamin Torres assisted me with understanding my charges as well as seeing the best options due to my own situation. He was a great help and Kind from beginning to end.
No complaints about that office , however FasTrack it’s self needs to improve or find better ways for people to pay settlement offers without having to come to the city. Mailing in a check or money doesn’t seem reliable in the year on 2023.
Google maps clearly stated there is no toll on a bridge in the bay area. I received a toll the very next week. I called to dispute and told me that it’s not theor fault and I still have to pay the toll. When I asked to speak with management …
This is a company with evil culture: Their tags fly off the windscreen during hot weather upon hitting potholes on 101, which can break and stun the driver. When you call them to give feedback for improvement, you will repeatedly hear their …
My wife and I each have our own separate Fastrak accounts and toll tags… and we’ve each had to cancel and return tags because the friendly folks at Fastrak have erroneously charged our accounts with $6.00 fees, in both instances for …
In August Fastrak overcharged me 22 dollars for a toll crossing. NO evidence provided for the Fee. Just a cropped photo of my front license plate. I had to send eight protests to get them to back off of the fraudulent charge. They tried …
If I could give your company ZERO STARS I would! The way this company is ran is beyond terrible and disgusting!!! You fraudulently charge peoples accounts that don’t even drive across a certain bridge. Their excuse is they “accidentally …
Becareful out there. They will charge you for all vehicles registered at same address even though not your personal vehicle. So if you have many members of the family even adult kids with car registered in THEIR name…you will be billed …
Just had an amazing customer support experience thanks to Valerie. She was patient kind and made sure I did not feel rushed for finding my paperwork. Thank you for the fantastic support Valerie. I can now avoid the DMV convenience fee charges 🙂
I received a violation for a missed toll. Completely confused, I looked at the plate image from the letter I received. Turns out they misread a Q for an O. All other letters and numbers matched. I simply called, spoke to a nice person …
Just. The. Worst. A live example of why government-sponsored monopolies should be purged from our society. Terrible customer service (if you can reach them, which you can’t), terrible pricing, terrible practices. Aside from all the usual …
The website is complete garbage. Find a new website developer. When selecting a vehicle make to add to my account….I couldn’t get past the fact the vehicle list is in no particular order. Website 101 put drop down selections in …
Outstanding and personable customer service when I hit a snag adding a vehicle to my account. I called, there was no wait and the representative resolved the issue. I should have added the vehicle before going over one of the Bay Area …
Exhanged my toll tags for the new ones with the switches, Destiny helped me with the process and was done in 10 minutes. She was super friendly and helpful.
When you enter the building you’ll have to sign in as a visitor so bring your driver’s license.
I haven’t driven across the bridge in over a month. Recently I had to, only for a few days. On day two however, I was charged $75. Why? Because their system apparently calculates how often I cross and they deduct from my account …
I just called about a notice of toll evasion for my dad since the license plate in the picture was someone else’s and not my dads- …
These people lie and try to shake you down for money even though our tax dollars pay for their roads anyways.
The worst. They make the DMV seem like a model of efficiency. If you have a problem with low blood pressure, try updating your account with them via their terrible voice recognition system.
I returned my device in person at this location in October, 2017, and I have never received a refund check from them. When I tried to login to my online account, I just got a message that my account is closed. That sucks!
Fastrak is ripping people off, my sister was told that if she goes across the bridges more than 5 or more times they charge you $140 times. Instead of charging you $6 each time you cross the bridge.
I used FasTrak and first I deposited $20 after I bought the tag. It is a total rip off. I am not regular bridge user or toll user. I never have to drive that far. Once in a while I might use bridge, but not a daily user. So, I know my count …
They need to be replaced!!! Bring back real toll takers. Simple $6.00 transactions have become thousand dollar nightmares. Please someone do something
Be careful! Was in hold for 45 minutes before I reached a service agent. They said my car was in the bay area and charged me $6. But I live in Indiana! I was able to get it resolved after 2 weeks. But the city is so desperate for money they …
Their system is garbage. I’ve been sent multiple notices of toll evasion violations but my license plate and car is registered with my Fastrak account. I also have a Fastrak tag which doesn’t seem to work since I keep getting these notices.
SCAM !!! SCAM !!! SCAM!!! I Have also received tools past due showing up multiple times for 30$ not 6-7$ like they should be. Scam artist!
Keeps replinishing my account with an 80.00 balance though I want it to replinish it at 40.00 and taking 170.00 dollars to replinish. It says it goes by how much you use it, but that is a lie. I have used this much less im the last 90 days …
I’m trying to pay a fine over the phone, and it’s the worst automated phone line I’ve ever experienced. …
Not sure why the Fastrak payment system is set up the way it is. I thought this was to enhance traffic flow by reducing human-to-human transaction thereby enhancing convenience. However, understanding how to use fastrak and its rules is …
This is 2019. How on earth is it not possible to pay the bridge fee using a credit card, Venmo, Apple Pay or whatever and how is it fair to charge $25 extra for people who don’t carry disgusting, unhandy cash with them? As a foreign student …
Very friendly and efficient service via phone. Have to jump through some hoops to finally get an operator but worth it.
Nice customer service, but I keep getting invoices for someone elses car, and I have a motorcycle?
Trying to remove my card from their system but there is no option for that. Very annoying to have to try and go through long wait times to get support
I had a very good experience with customer service today. Very helpful and extremely patient staff person helped me solve the problem. Keep in mind that if you travel with your Fastrak in a rental car you have to register it.
I have never been on the Golden Gate Bridge and yet they have sent me a toll violation 6 times. This is a scam!!!!! Horrible.
They had my payments totally wrong. I paid ontime and they had me with penalties tripling my Bill’s. And one was cleared but this other one I have to prove them wrong. And I have the proof now I had to go to my bank and show the cancelled check. Someone in there office is messing up.
Bay area fastrak sent me 2 false toll violation notices and i have paid for those at tool plaza. I initially ignored, assuming they might have sent me by mistake, Then they threatened, that they will increase my penalty. I am forced to pay …
Very rude, fastrak continues to charge my card after I have asked them several times to not save my card information. The website is down 75% of the time. I go over the bridge several times a day cause uber and lyft. Now today I need to …
For this company i can’t fiind a star,woths -5 star,only to still from customer,lay old the time,when must to return something,they sleep,so this company worht to go on court,and shut down
They sure can find me to bill me, to send me statements but will not help me access my account so I can update vehicles and dispute a charge. They can’t find me for that. It has been a month since I emailed them after numerous times calling without being able to speak with anyone. This is ridiculous!
Terrible customer service. They know they have the unfair advantage in the market, do not help or listen their customers. They do not accept their wrong doing which is arising from their own mistakes. When you ask for proof they do not …
Fastrak has awful customer service. They canceled my account without my consent, simply because I called to ASK what the procedure is to return the tags and cancel in order to get my deposit back. I followed the procedure and still did not …
Fastrak listed kiosk payment as an option on the website. I paid at the kiosk, but they claim they never received it, despite my showing them the receipt. I’ve been charged and they now claim I won’t get my money back. The customer service …
Worst web site and phone tree I have ever encountered. Thought it would be convenient to get at Costco even though I don’t live in Bay Area. Trying to get account and registering would actually have been another reason not to bother with the hassle which is going to SF.
They’ll auto charge you a couple hundred if you use the toll tag more than once a year. They also like to take the grocery store model of only having 2 booths open at once and the fastrak booths unreachable. I’d call them clowns, but this isn’t even funny
I just spent one hour waiting on hold nobody answered .they send someone else’s car bills with my car license plate number on it bill so I tried to explain and call nobody responded. …
You have to give them control of you bank account and they take what they want and then when they asked me to return the box the said they didn’t get it and charged me a $25 fee
Fastrak by far has the worst service and website, it almost never works. every time I need to add funds the site is down! really?! when you call you get told well your card is saved ….. right that is because we have no option when …
BEWARE
Like everyone is saying, FasTrak is the BIGGEST THIEF in the Bay Area!
NEVER use a TollTag! (Fee $20) …
This company just wants your money, I don’t use the FasTrak at all and I get sent a bill that I owe money to them for a toll violation. Sent in a dispute and said that I still have to pay 9.00$ like what in the actual fudge…
Line is always pretty quick when I have gone in person. Parking is tough so be patient. A spot usually opens up on the street in front of the building. You may have to drive around the block once or twice before one opens up. The FastTrak …
Bay Area Fastrack = government
Subcontractor preys upon the Public – steals millions $$ yearly from drivers who have virtually no recourse. Multiple scams perpetrated. Mischarges chronically …
This is the worst organization when it comes to customer service. When we call their customer service phone number, that is answered by some operator who asks us to write the issue to them. Never been able to get issues resolved over the …
The worst, unprofessional, and unorganized agency I’ve ever had to deal with . Took my money wrongfully and no one seems to know why
Do not let fastrack have the option to auto refill !!!!!! They will take what they think you should pay with out notice. I told them 25$ when needed. they took out 65$ overdrafted my banking account. Costing me 200$ in fees from my bank. Amd yes they will do it to you also becaiss all theu want is ypur money
Dealing with fastrak was a nightmare. I didn’t want to rack up a credit card bill so I would add money at the kiosk in different stores around SF….only problem was the kiosk was telling me my balance was up to date meanwhile im getting …
I keep receiving toll evasion letters concerning a vehicle that has been added to my account for months. I tried to contact their customer service on my days off this past week and their system was down. How convienent for them.
Bay Area Fast Trak customer service satellite offices around bay areas different location’s makes it convenient for public services.. You can purchased and re load your fast trak accounts, pay or disputes fines or received alternate option …
Smacks of fraud. I had to speak to a supervisor “Laurie” after receiving “notices” of violations from FASTRAK (which showed 2 accounts) and to which I pay $75. at a time. They could not reconcile me having two accounts, and asked for more …
Fastrak is a great way to pay the toll system, but this review is specifically for the in person customer service. Went in to return an old fastrak device since we got a new one and saw they had three workers open. Walked up to them to get …
Customer services is terrible
I can’t download my statements, I have a lot of crash web site… statements are downloaded strange format (batastatementView.do) – nobody now how open it, even …
Litteraly doesnt show my Car’s license plate when reducing my balance in the fastrak account when that’s the only thing that’s registered, i have 2 other cars on my name with different fastrak acc and responders but they still reduce it ion those account.
Called for days, kept saying “experiencing a high volume of calls, call back” then hanging up. The automated system gives a real run around. No option to speak with a rep. On hold for 30+min.
I’d give a 0 these people are money hungry don’t care about people I got a bill for 713 was told they would wave violation because I do have fastrak account so I was supposed to pay 130 when I went to pay still took 713 been back and forth …
I’ve called twice both times they were extremely rude just because my account was started with toll roads yet they are one in the same. They are short with you and it was a back on forth on my end to call them and toll roads to get things worked out and now I still need to call back in 7 to 10 days!
I reached out since I am being sent to collections for a vehicle that I do not own. I sent them emails, letters, tried calling by the way and no one ever answers, and even tried Twitter. I am not responsible for the vehicle “violation” …
After arriving and having no cash for paying the toll, I was told the fee would come by mail by the operator. I received a letter with the $5 fee plus 25 for a violation. I was not informed I would receive this extra charge. I would have …
I have been trying for two days to pay tolls. The payment page is unavailable. And, rhe phone number doesn’t work either.
Scammers !!! Had an account with over $30 on it. I didn’t go over bridges for 90 days and they closed my account, forfitted my funds and charged me $40 for both toll tags. They said I couldn’t get money back for tags because they …
Customer Service Review
This is specifically for a customer service rep. named Steve. He answered my …
I called for a replacement tag, and was helped by a very nice rep. Replacement tag arrived quickly, but no return envelope for old one tag. I called about it, and the rep was super efficient and friendly. Highly recommend the phone service once you talk with a rep (not the automated service).
Customer service is horrible, website doesn’t work reliably. The only silver lining is that they are so incompetent that you can probably get away with not ever paying them, and they wont know how to actually collect from you.
Everyn oneoone of their customer service reps I have deal with is a completely incompetent waste of space and time. They tell me to submit a form, then I submit the form only to get an email telling me they can’t help and that I need to submit the form I just sent.
It’s a scam. I want humans back at the booth and I’ll be gladly pay additional for their salary instead of letting this scam company sending out violations/replenish/penalties at crazy amount all by their wish.
They can’t even keep their website functioning so those tolls they send out can be paid on time.
Garbage group of scammers, hidden charges and awful customer service.
I just got off the phone with a Fastrak representative and was totally happy with the service I received. …
Horrible experience. The statement showed I had to pay toll for driving on express lan for three weeks, which is wrong. Found that out after a while. I have a car with green sticker and the fastrack is registered on that car which I drive …
I bought a watch and I cannot do anything with it cause your app is not working , I regret buying it.
The customer service on the phone takes really long but the online chat system is a great way to get the problem solved in minutes. Thank you Max for your help with my disputed charge.
I added a new vehicle to my account, I added a CA infront of my license number and it allowed me to…I now have numerous outstanding $75 fees even though I had plenty of money in my account. The problem I discovered was once I actually …
Charging me a toll violation for a vehicle I sold almost a year ago provided them the release of liability but no they want a printed copy from the dmv this company is a joke that’s why I closed my fastrak account years ago.
Stay away! Total rip off!. You’d think they would subtract the toll from your bank account as its being used NO! They total the amount used within 3 months. Divide it by 3 and will charge you that amount to avoid the repeating replenishment …
I was mailed a violation notice in error as my license plate number is not consistent with the photo provided by the violation notice. With a little bit of care, this whole process would have been avoided. Instead, I called the 877 …
Been using FasTrak for YEARS – we have 10 vehicles with transponders. I have never had a problem with the service or the employees. When there is a toll violation on our part, I call them up and it’s taken care of immediately, and in all …
Hilarious, site doesn’t allow you to give NO stars. It’s so bad, you should be able to give negative stars…..This is the absolute worst! I keep getting late notices for a toll I already paid and have even sent them my bank statement to …
Nearly impossible to resolve billing disputes. Sent me over 100 notices when I have a transponder with a current Credit card. Had to fill out over 50 of those letters to dispute them trying to fine me for toll evasion. Tried to get a new transponder and cannot register it for just cash. Complete waste of my time.
Worst company I’ve dealt with in a long time. I shipped my tag back and closed my account 5 months ago and I still haven’t received my refund. I even gave them my tracking number and the company sent someone to pick up the package and now …
Attentive service both in person and over the phone. I was in and out promptly and my account was credited as well. Since my place of employment changed I no longer needed fastTrak and canceling it service was easier than expected.
Pretty bad customer service generally, long wait times, etc. BUT today after 30 mins I got through to the most delightful person named Gina. She was enthusiastic and very helpful and answered allll of my questions and someone give that girl a raise. Thanks Gina!
Lionel from Escalations is awesome ! Called into customer service to cancel our fastrak acct because we are no longer in need of it and i was lucky enough to be helped by him. Really made my day. Thanks Lionel ! your awesome !
This company is located in INDIA!!!!!
If you ever have any kind of issue with your account you will be dealing with people from India!!! …
Not as bad as the reviews made me think they were going to be. They were actually really helpful and kind.
I feel like there’s nothing but unprofessional criminals working for this company. I don’t know how any of you got the position you landed. Every time I have to deal with the company it’s a hassle and I feel like I’m being robbed with free …
Office is closed but listed as open, the security guard in the group floor is rude and helpful. Just says call or email them, they are closed. Tried calling and number does not put you through. Such a hassle to do a simple thing like closing account and returning the fastrak dongle.
Waiting for a refund since May of 2021 as of now still no refund 10-30-21
Lots of phone call trips to the main office even brought copy’s if credit card and check cash by them they say they don’t know what account the money went …
Terrible website and payment system. I made a payment for a Golden Gate Toll, got an email with a confirmation number, but my account was never charged. I later got an invoice with a hefty late fee. Made ANOTHER payment. Just got ANOTHER invoice with ANOTHER late fee. Absolutely ridiculous.
My original review is below, but after just having to call in I’d like to change that from the original 5 stars to 2. When I finally got to a person I got a straight answer in just a moment, but the voice mail menu I had to listen to first …
Total crooks, greedy, ever increasing fees to use a product I already paid for as a tax paying citizen. No understanding of this crazy difficult time. A perfect reflection of how messed up this state, and the bay area, really is.
This review is about the letter seeking to collect a toll fee from vehicles that passed through the bridge. The letter sent to me was incorrect and wrong. The very first letter ever received from FasTrack stated you were sent notice of …
The Bay Area Transportation Authority (BATA) supervises and oversees the unlawful collection (Theft and Mis Appropriation) of previously paid tolls via FastTrack Electronic Toll System or License Plate Account. The Beale Street FasTrak …
Terrible customer service! I have had the auto-replenish plan for over a year and had been getting charged 85$ every three weeks. When I called to request to change the amount they told me I could only change once a year- so I did that- …
Someone stole my dealership plates and keeps crossing the bridge, I got 2 police reports with detailed writing explaining the situation, sent it via fax and mail to fastrak and all they say is “not enough information” just 1 of my horrible fastrak experiences
Just got off the phone with Steve and he was extremely helpful! The website can be quiet confusing, especially when trying to pay off multiple violations and invoices. If you’re in the process of setting up an account, I highly recommend …
We are literally in the bay area, all the biggest tech firms in the world are here. So there is absolute no excuse for you to have a website as bad as FastTrak’s site. If they had a good site they could almost entirely do away with the call center, streamlining the whole process.
FasTrak admitted to overcharging us but won’t return our money. Thankfully, Chase will charge back the erroneous amount and credit our account, so it’s not a big deal. But FasTrak is simply another example of how pathetic government in the Bay Area has become.
I visited the office in person to return a toll tag and the person behind the counter entered the information — my credit card — on someone else’s account. After she claimed she re-entered the information on my account I did not receive a …
This is one of the most horrendous customer service I have ever had to deal with. Its hard to believe such people and such companies are still in existence in 2019. When you call them to report an issue they say they cannot help you and you …
People need to come together and sue fastrack for the money they have stolen from people. They will take money out of your account and the people who work there won’t even have an explanation. These people are theives. The fact they have power to go to the dmv and ruin you is unreal. Take this power away from them
Fastrak is great! The biggest issue I have ever had is the system charging me for 4 axles instead of 3 when pulling a single-axle trailer, and this has only happened a couple times. The service works, period, and I always wonder why …
Can’t give them 1 star because I talked to a nice representative once and they were very helpful but overall my experience with FasTrak has been awful. I just got hung up on while trying to get some information from them over the phone for …
Unreasonably bad website and sign up absurdly bad.. Hire any intern who’s taken a web design class in high-school, they should be able to help you guys out. Seems you’re struggling to make a functional site/process. Wasnt able to reach anyone by phone either. Lanes are there and I was unable to sign up to use them. F***ing pathetic
Zero stars for their service. I need to reset my password so I can make changes to my account and it’s quite impossible. If I use the password reset link, they’re supposed to send an e-mail to my gmail account. The problem is, the email …
Located downtown San Francisco. I lucked up on 2 hour limit street parking. Front desk security check you in and give you a badge to take the elevator to the floor where the office is located. I arrived close to 1 pm and only waited 5 …
Extremely irritating I went through a toll and even slowed almost to a stop to make sure the sign was correct said no stopping the bill will be sent. Instead of sending me a $6.00 toll they sent me a violation its $31.00 completely incompetent and ignorant.
The worst ever. You’ll get a recording telling you to call back later- indefinitely! I got a fine in the mail because no one works the booth and I’m out of state. Only to get an overdue notice and more fines. You can’t talk to anyone and I …
Quick easy payment processing and everyone there goes above and beyond to be accommodating and understanding.
Absolutely horrible customer service. Got a simple question about their service. Called them. They did not know what I was referring to. So, I provided the website address which literally showed me what service they provide, so that I can …
A few years ago Fastrak said I owed them $4000 even though I showed proof they withdrew that much from my account over a few years and they still said we’ll negotiate a price even after I proved them wrong.I ended up winning but it wasn’t …
The worst online customer service ever. They charge and add penalties even once your account is set up and covered by credit card. You want to call? Good luck. Last time 2:30h waiting time.
I would give them negative 3.40 if I could as they debited $20 from my account just because I don’t have card on file for them to put on autorefill. I don’t want them to have my card info because every month when balance reahces around $20 …
Horrible Service. I was charged for a license that I had REMOVED 2 years ago!! An now I have a negative balance and there is no way to pay it online and they are always “temporarilty unable to answer call” ALL THE TIME.
I had no problem working with the email customer service. I sent an email, was told I would have an email answer within 3-5 business days. In 4 business days I received an email explaining their decision, ITS ALL GOOD. Thank you FasTrak customer service.
My husband got the fasTrack device from Costco I guess he didn’t know how to connected anyways he was going to work had the device in the trunk some how I guess it was scanning everything or not scanning correct it came back to $1200 plus …
Let’s do zero stars for my experience. I was charged tolls for a car I no longer owned. I did the live chat and was told that the vehicle was still registered in my name. After a very long day of checking this out, discovered that it is NOT …
We sold a car over a year ago..since then we have sent all of the paperwork from DMV and even a sale’s receipt. So much in fact it’s probably almost 100$ of our own money..to prove said vehicle was in fact sold to a dealer. And still they …
Transactions can post literally a month after transpiring, putting you in the red if you no longer commute or intentionally keep your balance low, the website does not communicate when you have triggered a violation or show how many fines …
This review is specifically for the online web account. The call representatives were very helpful. …
Every-time is the same story, they are rude and as I can see they don’t care about their customers. They so rude, so they charge me to use the express lane , when the car I use that day was a 2-person car and it was 2-person inside. So …
You do not get the bill for toll violation in a timely manner. They send it out over a month past due and by that time it has past due fines. TOTAL SCAM!!!!
Without delving into the political side I have to say I had a very positive and brief experience with the agency- the best I’ve had in terms of a toll collection or enforcement agency. The person on the other end of the phone was very …
They have steeling evaluation every 90 days
These people are not doing their jobs! I have waited over 2 months and still have not received a letter (abstract) that allows me to obtain my REG STICKER FROM DMV! This is insane, they continuously tell me that it’s on the way, but it’s been 2 mo! smh! Poor Service, seriously.
I’ve been charged $12000 out of almost $6000 legally have paid to my fastrack acount in last 18 months……because the employees and the company has no intention of helping people, they just know how to rob you. …
Very poor customer service. I travelled over the Golden Gate Bridge twice during my stay in the Bay Area and this was the only till that did not accept cash, just plate reading. I returned from my trip, went to pay the toll (had to do a lot …
Just ridiculous that I can’t log onto my account TO PAY because it was suspended because I exceeded my limit by 2 bucks. Yes, sometimes my paycheck doesn’t always coincide but you guys kept me on hold for 15 minutes.
Theyve taken my card info from a card that was only for a one time payment and set it up for autopay several times without my consent. Even when i have taken off the option to save the card. This should be illegal. They also decide when …
I don’t really have anything negative to say, except that it would be really nice if they would just send me an email letting me know they are about to take money from my bank account. I know what I signed up for, I know when the account is …
Tried to resolve an issue but only get an terrible automated response by email and I have tried to call during business hours for 7 days strait and have never been able to get ahold of anyone. I can’t even leave a message. It a shame when a …
Like this if you want a class action lawsuit. Have paperwork they are overcharging me for the Antioch bridge an still taking tolls out from 2020 which I pay everyday.
It is impossible to get an answer by phone and their response by email did not address or clarify my question. I believe I have over paid but haven’t heard back and I’ve tried an obnoxious amount of times. Yet they promise which feels like an extortion to add unpaid citations to your DMV registration. It is beyond frustrating.
If you need help of any kind it’s just not there. they all love to send you bills that you’ve already paid. I tried calling, they are too busy to answer the phone so they say due to haif volume tray again later. I tried to send a fax the …
When you call Fast track you can never get through to a live human with a heartbeat. After several days of trying to get through I was placed on hold for about 45 minutes but was determined so I waited. Finally after 45 minutes went by …
I called customer service and paid the tolls with my credit card over the phone. They charged me a an extra $75 because they said I didn’t pay it and it was late now. I filed for an investigation. Now they say after 6 months that I owe them another $135 or they will send it to DMV.
Never had more issues with any other company. Mutiples times my issues were left unsolved and i was forced to call back. Staff doesn’t listen when you tell them to suspend your account. They charged me $60 after I told them to suspend my …
I keep trying to pay, but they will not answer the phone (disconnects after being on hold for tens of minutes) and the website is incomprehensible. This is a criminal organization that simply wants to connect fines, rather than do honest business. Please enter my name on a class action lawsuit.
I’ve never even used FasTrak in my life, and was sent a toll violation in the mail. The picture they sent as proof was literally just a completely black image. I don’t even understand how they can make that kind of mistake.
Is the worst customer service center that I visited in my whole life. They don’t care if you standing in line for 1 or 2 hours I believe they intentionally are slow. I’m been there twice and is the same bad experience .
I have tried to reach a person, any person, at Bay Area Fastrak for two weeks. My credit card was stolen and I have attempted to change my card on line. All attempts have failed. Aren’t you supposed to provide Customer Service?
H M Smolens
It would be hard to imagine a worse designed system than this. First experience (I don’t drive often) was being three lanes from the right lane then a sign warning exit now before the toll right before the exit and not being able to get …
I received customer service from Charlie Agent ID 26176. She was rude, spoke over me, impatient, frustrated and completely unprofessional. She gave me much better service once I asked her for identification information. From the poor …
I wish I could give no stars.. this is a horrible company they schemes off of penalties and misinformation. They took over the carpool lane in June apparently didn’t know until today after I called. The make there money off of penalties and not people being part of fast trak
This place has to be a joke. Just got a collections notice for a car that I don’t own. Better yet, I live on the other side of the country and have done zero traveling outside my state in years. Good job guys! Keep up the good work!
I have been trying to pay my toll for months. I am new to the area and am not familiar with how tolls work, and though I had cash no one was there to except payment (completely understandable). I was told by friends that they would just …
MOST ANNOYING CORPORATE TO DEAL WITH. We always receive a bill with a different license plate number on the picture, like are you blind I can even read it being that small. And then I wait on hold for 40 min because they didn’t receive my …
Jeremiah was great with customer service over the phone. I appreciate his help.
Time to start a petition to get rid of this useless money grab p.o.s. org.
Hard to find parking but great service. Glad i went. Cleared up all my problems.
Bay ridge fare is $6. Fastrak give one month to pay from the date used bridge. But Fastrak sending the bill just 10days before the due date. And 1/3’s bill hasn’t delivered yet. The late Penalty is $25. It’s ridiculous. More than 4times penalty? Who decided that? Is that fare enough?
Customer Service Rep: Our system isn’t working today call again tomorrow maybe?
Me: Thanks… …
I’m convinced that this agency is really nothing more than a collective of scam artists. Twice now I’ve paid my tolls on time, except they don’t take the payment first time around. Instead they wait for it to turn into a violation so they can charge you 5 times as much. $30 to cross a bridge? F?&$ off!!!!!!
I had brain surgery in April of last year I had to go across the San Mateo bridge I had three toll charges one across the San Mateo bridge the other two was across the Richmond San Rafael bridge when I came home from aneurysm brain surgery …
Terrible customer service – They sent a toll and yet the Website is down for maintenance and their pay-by-phone isnt working. This has to be the most unprofessional organization I know in the bay… And who charges $7 f
Whenever you go to San Fracisco make sure to ALWAYS set route options to “avoid toll bridges.” …
ZERO REGARD for customers. I paid $600 to Fastrak to settle an admin error, which they made on my Fastrak account. I then had to wait 7 weeks to get receipt of the payment (which I have still not received). I have spent 5+ hours on the …
Imposible to get ahold of someone who is able to assist you and resolve your issue.
Would give zero stars if I could. The Antioch bridge used to allow cash payments but with COVID it stopped. I have paid tolls and been sent “violation” letters. I have received second notices with fees after not receiving a first notice. A …
I didn’t feel like I needed to pay for the toll truck was stolen and I reported even send them paperwork. Not good paying for toll violation that I didn’t do.
Invoice doesn’t get sent. Direct evasion notices get sent with penalty amount included. Need to call them and be on hold for couple of hours to get these fixed. Very bad customer experience. Felt like avoiding toll roads would have saved me more time than using these toll roads serviced by Fastrak.
Honestly the worst company. Worst customer service. Horrible website. None of the workers know how to do their job. I hope the whole company goes under. I’d rather just pay cash at the bridge everyday than ever make an account or put money …
What a terrible service. Google Maps routed me to a toll road. The signs indicated the toll was not in operation. All toll booths were empty. There was not a single person nor a way to pay by credit card. Then I got a letter to pay up and got slapped with a $15 fee. Ridiculous. Traveling to the Bay Area, no thanks.
It’s a joke! The worst web site I have had used.
I’m trying to add funds to my account on line and 3 cards were declined.
When I talk to them, the guy told me to go to Overview Account, Settings and …
I usually receive a bill form them once a month and I cross the Bay Bridge once a week.The bills will say pay before a certain date BUT WILL NOT say anything like late fee change amount or time ect.. Well after not receiving a bill for over …
Their auto pay only policy would be fine if it had any sort of organization or logic to it whatsoever. Tell me why I got billed twice in 3 weeks and they force me to maintain a credit in my account of double what I ever reasonably spend? How about bill me for what Ive actually used? Thieves.
Received toll violation letter but the vehicle was on my registered list. What’s going on? I received charge on HOV lane but I was HOV at that time. What’s going on?
Unfriendly and rude customer service. I payed my bill on time and since have reviewed two invoices saying I haven’t. I have already filed a dispute with proof I did I fact pay. They answered that by clearing one bill but not the other. Website is not user friendly. I hope to never drive a toll road in California again.
I was having a difficult time accessing my account online. I called the customer service phone line and after a wait of 20 mins I was finally connected with a service rep named Eunice. She was incredibly helpful and patient as she walked me through my online account. Great person!
I hate to be the guy that makes bad reviews but for once I agree with the rest of the reviews. After a month of trying to reach them and getting an email back which didn’t help my situation. The late fees on invoices I did not get in the mail all of a sudden Im getting charged 380$ sheesh common. More than an hour plus waiting.
Wow, sold my car and now I am being charged a toll because the new driver took it to California. I sent them proof of non-ownership, but they are requesting it again. Guilty till proven innocent? Glad I don’t live in California.
Once you cancel on line they have to receive your pass back in 10 days. I got sick and ended up not being able to mail it until about 7 days in. Even paid $7.50 for tracking it. They said they did receive it but it was after the 10 days …
I wish I could give 0 stars! They send me a $6 bill and I was going to handle it with my work check until I get another letter probably 4 days after the first toll bill notice that now I owe $31 due to me being late, but like I only had 4 …
taking over the roadways with insufficient staffing and threatening “toll evasion” letters. The product they offer is time saving travel, the customer service is automated, the price is paid with time spent elsewhere, either at work, on …
Horrible! Can’t can’t contact anyone. Give them your number, per the phone system and they say they’ll call you back. I did it 3 times. Each time they let the phone ring 1 time and then hang up when they call back so they can cross it off …
Corruption at its worst. Exorbitant late penalty fees added even when recipient did not receive notice. Cannot dispute through the DMV. Cannot dispute through the website. Called 10 minutes after they opened and they auto message saying to …
Their auto replenishment system changes the costs and when they take my money based on usage. They will not allow a manually set charge or a manually set threshold level. There is no way to budget costs unless you opt out of the auto pay …
I spoke to Aceleen, she was very helpful and patient with me. She created my account over the phone and it was very easy. I just hope that all the charges goes through because it is a rental. FYI for all you people who posted a negative …
consistently have terrible customer service, I have received a toll evasion in the mail and paid for it and saw the credit card charge on my company Amex card. When I reached out via the dispute process and submitted my statement showing …
Friendly costumer service and very efficient people work here. They always try their best to help you. However, the corporation sucks, they charge too much money and their penalties are outrageous. Also, if you don’t pay the have the power to place a hold on your registration., so you are force to pay them.
TERRIBLE, I repeat, TERRIBLE (fn) company. The website is absolute garbage and I go on there via computer and I could not pay the simple $6 and I tried to get with customer support but haven’t heard back in a month and I sent an appeal/due …
I have always spoken with friendly customer service agents. Very helpful, professional and knowledgable.
I AM SO FRUSTRATED. This is honestly the hardest website because I don’t even know what I’m looking at. I am NOT from SF and this website is absolutely so difficult for someone who doesn’t live here to navigate. It is very obvious that this …
Horrible service I payed hen they send me a Bill 132$ after I payed the amount and they send me device they charges me again the same amount the customer service and the superviser never even give me a chance to explain even with …
They are super wonderful and helpful when you go into the office
I have fast track since 2010/11.
I have not been provided proper customer service just in recent few years. I am supposed to be charged her usage of HOV or express lane and mainly all the …
Received a bill from FasTrak for a vehicle and license plate that is not ours, from a date that we were not even in town. I can’t help but wonder how many people mindlessly pay these bills without verifying that the car in the photo is …
They keep charging me for cars that I do not own. I have provided FasTrak with paperwork from the DMV that states that I do not and have never owned these vehicles. …
Their online “chat” feature keeps twitching and gliching. So terrible.
I’ve been over the same bridge multiple times. Never received an invoice. Have just sent my third email about it, trying to pay the tolls I rightfully owe. First email response was totally unhelpful automated response. Never got a response …
This whole company is such a scam. I bought a toll tag when I had a car, never used it and when I sold my car, I closed my Fastrak account and returned my tag well within the unforgiving 10 day window (I have usps tracking confirmation as …
Imagine being so greedy as to charge people $7 to cross the bridge in an already expensive area to live. This is truly highway robbery. Such a garbage “service” from a garbage company. I wish the worst on whoever thought this was a good idea.
Terrible company! I have an electric car that is charged toll evasions, hov violations and fines because the camera’s can’t pick up the transponder in the car. A “Known issue with the 680” is what customer service has said, but i have …
So hard to get to you have to get past security after parking south of mission a little sketchy as far as parking your car but other than that hood experience.
Sending me bills for crossing a bridge my car has never been on. Not only that, I pay huge taxes to use the roads in California, this is robbery and theft. On top of this, the picture of proof was entirely blacked out. Fastrak and the entire company are petty thieves. I suggest the entire company jump off their toll bridges.
Absolutely disgusting customer service! They made a mistake by reporting to the DMV about an unpaid Violation for which I was never notified for. I have a business account with Fastrak for many years now, and I knew that this violation …
What a bunch of noise! Terrible customer service from purple that are clueless! They don’t answer your questions, and charge you for not keeping funds in your automatic payment account. I waited over an hour to speak to a man who hung up on …
They keep charging. We should’ve never voted to increase the highway bridge and roads. Guys, vote it down to make life more easier instead of making it harder for average day workers and people.
I am still unclear how a foreign company that makes so many mistakes, that can cause so much trauma over their errors…. Was given so much control over us, access to our tax returns and access to DMV. They have admitted to their errors …
PURE EVIL!! They’re the worst company you could have to deal with. They first charged me over $500 from license plates that never belonged to me, I had just borrowed the car for a few days so I added it to my account, they told me that they …
Tech.support does not exist. I cannot logon to my account to change payment information. Keep getting email response telling me my account does not exist. If true, why are emailing a monthly report to me? How have I been able to …
Misread plate number and send me a ticket via mail for someone else’s vehicle. With a picture of the violation that’s too dark to see. Stole 30 minutes of my time to resolve your problem. Why is this okay? Why is the burden of fixing mistakes on random people who weren’t even in California????
The worst experience ever with a government agency, which is saying a lot. They don’t answer phones, they tell you to call back later in the week. Evidently they lost or threw away two checks and charged me for toll evasion. Then after …
I don’t write reviews. They are a waste of time except for this review the reason for which is that the FastTrack website is a bigger waste of time. Time after time I come in to pay a toll and time after time I get an error message telling …
I received a letter in the mail stating I owe for a toll. When you call you are routed to several different areas. When I asked where was Bay they told me San Francisco, what the hell, I stay in Florida. the youngman told me they picture was grainy and they would correct it. I asked him was this a scam?
I payed them off before and now I still owe them and they acting like I don’t know what I’m talking about thats because they have their system all messed up I’m not going to pay anything they need to resolve their issue this economy is way …
Rhonda is an angel. She is the customer service representative who helped me pay all my invoices in one payment quick and efficiently. She saved me money on some penalties and really took the time to make sure I continue to be a happy FastTrack customer. Rhonda thanks again!!!
Sent my check on time (like always) and now being charged a penalty because it never made it. Calling the toll free number is impossible to get through. Now I’m stuck with a penalty I shouldn’t have to pay because of this horrible toll …
POOR system, AWFUL service.
Mis-charging me to my account multiple times. Disputed twice already and the customer service promised this won’t happen again but I still got mis-charged for …
Unbelievable non-customer service. I paid over the amount for the violations I received by mail. Now you are charging me for violations I never received and have added late fees. I cannot reach anyone on the phone. I have been hung up on …
This review is strictly for the customer service that I received from the customer service representative named Andreas who works with billing and toll violations. While I have had many issues with Fastrak the company itself the courtesy …
Do not set up account with a credit card!! FasTrak will keep charging your card for no reason. I have not crossed any toll bridges or used any fasTrak lanes for 2weeks because out of state. However, since I’ve been out of state FaTrak has charges me 2x for $65?!!! For what? What a fraudulent government agency, ripping off citizens.
I went online to try to make a payment. I guess you have to make an account but then I saw you get charged a monthly fee. Anyway, I could not pay online because it did not give me an option to pay with debit card. It is so confusing.
Terrible regard for the people they serve. the whole thing is a scam and an unconstitutional tax on roads we’ve already paid for in our taxes. The insult to injury is the absolutely disrespectful workers who could not care less.
I did not use my fastrak for a year. In response, Fastrak closed my account, charged me $25 for closing the account, charged me $30 for the transponder, which caused a negative balance in my account. FasTrack then charged me a negative …
Worst customer service ever! Wrong car on my account and months later, the issue still isn’t fixed.
FUNDING FOR THIS COMPANY CAME FROM TAXPAYERS – THE PREMIS WAS TO ENCURRAGE PASSANGERS TO REDUCE TRAFFIC – I HAD 4 ADULTS IN THE CAR – FASTRAK SF SHOULD REFUND ALL OF THE TAX MONEY THIS PRIVATE COMPANY RECEIVES – BILLS ($26.75 + $16.40) WELCOME TO SF THE LAND OF NUTS…
Terrible customer services, I removed a car from my account, after a few months later they charged me a lot of tolls from that car, I send a proof of the car was not mine anymore, and give them the new owner info, abd send me a letter with a bunch of lies, after that I removed automatic charge to my cards, I don’t trust them any more
My account charges me more than 100$ automatically because their algorithm calculates i will use that amount next quarter.
Im broke and they took the last of my money
Said they saw a plate that was destroyed because the vehicle was sold. This is such a scam. Once they have your plate number picked randomly out of the system u will be constantly harassed. I know California needs money but this is straight up a scam
These people are no help! I created an account and accidentally entered the plate # wrong, when I realized my error I called to update the plate # the representative assured me it would be fixed. I now received a letter from the rental …
It is unethical how they keep charging my credit card even when I don’t use my fasTrak. I don’t understand why they can not just charge my credit card when I use my FasTrak. Why do they need more than $40.00 to just sit in the account.
Excellent friendly customer service, i feel bad for the workers because they take the heat for people complaining about there tickets. Also a very beautiful building when you walk in
Mirabel deserves 5 stars. I’m giving 4 because before she helped me, I was run in circles after several hours on hold by 4 different employees. No one could help me and they didn’t seem to care to even try. Finally, after 3 hours of back …
I started getting toll violations about 5 months ago on a regular basis. These were not my violations. I haven’t been to the bay area in years. I called Fastrak the first time (1 hour wait on the phone) and connected to a customer service …
Thieves operating under the guise of government. Had a CC stolen and still had money on the account. They then decide it’s not enough and hit me with a $60 charge that put it negative. No help via email or by call. If a regular company did this they’d be getting sued by the AG. Remove these parasites as government vendors
Terrible customer service. Website is deliberately difficult to navigate in an attempt to make it harder for you to pay, so that you end up on a subscription plan. Write to your Ca congress person to complain, as they gave us no alternative to this awful service.
It used to be useful back in the day when only a few people had it. Now that everyone has fastrak, it makes no difference. And where did all that money go when they stopped needing to pay hourly toll-takers?? Hmm? The whole thing is a racket.
Service here is ridiculously Slowtrak. First you have to go through all kinds of signing in in the lobby where they check your personal info. Then finally they call you up to the office and at a glacial pace they take care of the customers. …
I was charged for a vehicle with a license plate not under my name, and I’ve never even driven in the Bay Area. Annoying to be hassled over absolutely nothing that I did wrong
Garbage customer service. Can’t just pay what is owed, when trying to contact customer via email I get a generic email reply with no help with the issue
Government-related companies like this fuel anti-government groups!
As a tourist, I crossed the Golden Gate Bridge twice in April. I paid promptly upon receiving the bill. Today, I got a violation penalty and a different …
Charged repeatedly for a lost tag that I still have. I physically have the tag it was never lost but I did not use for over a year but well under the 3 years listed on their website at the time. Each time I called they recharged the tag …
Just logging into my account is a frustrating experience. It can never locate my account, and I always have to do the password reset. Bridge tolls are also getting more and more expensive. That being said, automated tolls and electronic billing is the way to go.
I’m giving them a bad review because through the covid pandemic they have been hustling people with violation penalties. You get the invoices through the mail which makes it harder to pay, sometimes you want even get your invoices. I …
If a employee insist you fill out a dmv hold request form don’t do it wate of time and no updates just to renew your registration
Fastrak is a scam! They mess up your transaction dates so they can auto take out money then don’t actually explain the rules to you about anything! Then pretty must insinuate that youre stupid when you’re baffled by how their company is …
I have been charged repeatedly for a car I no longer own. It is not my fault or responsibility that the new owner has not registered the car with DMV. I have spent considerable time and expense visiting DMV and preparing and sending the …
This is one of the most evil companies I can imagine. It feels like being held hostage by criminals who can treat us any way that they like. …
If I have a fastrak account with my license plate registered, why Tf do you still send me violation letters. Who runs your place? honestly
How is it a modern payment system we are required to use does not have the ability to generate a receipt for payments? …
5stars to phone personal. 1 star for physical locations to drop off transponder. Being charged for device because they can’t get me envelope with their 5 day time period. That’s wrong. This needs to be rethought.
I had a good experience in which Benjamin Torres assisted me with understanding my charges as well as seeing the best options due to my own situation. He was a great help and Kind from beginning to end.
I have never written a Google Review, but FasTrak is such an unbearably awful system that I need to make my concerns for this service known. …
No complaints about that office , however FasTrack it’s self needs to improve or find better ways for people to pay settlement offers without having to come to the city. Mailing in a check or money doesn’t seem reliable in the year on 2023.
Google maps clearly stated there is no toll on a bridge in the bay area. I received a toll the very next week. I called to dispute and told me that it’s not theor fault and I still have to pay the toll. When I asked to speak with management …
This is a company with evil culture: Their tags fly off the windscreen during hot weather upon hitting potholes on 101, which can break and stun the driver. When you call them to give feedback for improvement, you will repeatedly hear their …
My wife and I each have our own separate Fastrak accounts and toll tags… and we’ve each had to cancel and return tags because the friendly folks at Fastrak have erroneously charged our accounts with $6.00 fees, in both instances for …
In August Fastrak overcharged me 22 dollars for a toll crossing. NO evidence provided for the Fee. Just a cropped photo of my front license plate. I had to send eight protests to get them to back off of the fraudulent charge. They tried …
If I could give your company ZERO STARS I would! The way this company is ran is beyond terrible and disgusting!!! You fraudulently charge peoples accounts that don’t even drive across a certain bridge. Their excuse is they “accidentally …
Becareful out there. They will charge you for all vehicles registered at same address even though not your personal vehicle. So if you have many members of the family even adult kids with car registered in THEIR name…you will be billed …
Just had an amazing customer support experience thanks to Valerie. She was patient kind and made sure I did not feel rushed for finding my paperwork. Thank you for the fantastic support Valerie. I can now avoid the DMV convenience fee charges 🙂
I received a violation for a missed toll. Completely confused, I looked at the plate image from the letter I received. Turns out they misread a Q for an O. All other letters and numbers matched. I simply called, spoke to a nice person …
Just. The. Worst. A live example of why government-sponsored monopolies should be purged from our society. Terrible customer service (if you can reach them, which you can’t), terrible pricing, terrible practices. Aside from all the usual …
The website is complete garbage. Find a new website developer. When selecting a vehicle make to add to my account….I couldn’t get past the fact the vehicle list is in no particular order. Website 101 put drop down selections in …
Outstanding and personable customer service when I hit a snag adding a vehicle to my account. I called, there was no wait and the representative resolved the issue. I should have added the vehicle before going over one of the Bay Area …
Exhanged my toll tags for the new ones with the switches, Destiny helped me with the process and was done in 10 minutes. She was super friendly and helpful.
When you enter the building you’ll have to sign in as a visitor so bring your driver’s license.
I haven’t driven across the bridge in over a month. Recently I had to, only for a few days. On day two however, I was charged $75. Why? Because their system apparently calculates how often I cross and they deduct from my account …