The Fayetteville Public works Commission (PWC) is a municipally owned utility providing electric, water and sanitary sewer services to the Fayetteville/Cumberland country area. PWC is an RP3 electric provider having received the highest distinction of electric reliability for national public power systems and is recognized for the highest standards of water treatment by the Partnership for Safe Drinking Water.
| Friday | 8:30AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5:30PM |
| Tuesday | 8:30AM to 5:30PM |
| Wednesday | 8:30AM to 5:30PM |
| Thursday | 8:30AM to 5:30PM |
955 Old Wilmington Rd, Fayetteville, NC 28301
Worst electricity company ever and they over charge like crazy especially during the winter
Trash. They are a monopoly so you have no choice, and since that’s the case prepare for them to price gouge and hike up their rates.
I don’t even need to say it. Terrible. I am finally at wits end with them. They will cut you off for 50 cents. Just done.
Awful customer service. Went through 15 loops on the phone call for it to just hang up on me. Just give me a real person!!!
Web site does not work half the time. Do not ever give up your paper bills.
This company should be held accountable for its customers abuse and horrible service.
Can’t even talk with a person to start services. What a joke!! Is there anyone else I can go threw?
Crooks. Worst company I’ve ever done business with, and I’ve lived in 5 different states and different areas of North Carolina.
Majority of the customer service reps are very rude. Prices are going up to a ridiculous amount… Rip off company
They could have tried harder if there was an outstanding payment
Heidi ,was great today went – above the call of duty thank you for your customer service! Have a nice day!
This company is a ripoff!! If you outside the city they charge you an extra $50.80 a month!!
Every time I call the people are so sweet. They are always helpful and answer all my questions.
I called the emergency service at 0700 hrs due to a huge water leak at the meter and the phone just rang for 10 min with no answer……. Terrible Customer Service!!!!!
Damika was very helpful with all my questions.
Thank you
They constantly harassing poor women and children. I was told, if your not military then your common .
how do they not have a 1-800 number for billing only for emergency that’s so damn messed up and stupid
The worst company ever they overcharge and have the worst customer service I had ever seen.. it’s not right that only they control this area that a monopoly and needs to be change immediately
their monopoly makes Fayetteville a bad place lol
dont expect a pleasant phone call if you ever need to speak with someone!!!
There just horrible we called them and get sent right to voice mail we tried to report a power outage but no they wouldn’t have know it because WE CANT CONTACT THEM TO REPORT THE OUTAGE
They tried to make me pay a whole month of electricity that someone else used
They be working with you, as long as your not trying to get over on them
So comical the bills I get, a little hick business like spectum who thinks it can ovechage people. Have fun while u can changes coming!!
Power went out for no apparent reason, it’s Saturday evening when you call the call gets dropped been sitting here w/o power for an hour now … whole area is w/o power smh
Pwc is a joke. Someone should start a class action lawsuit. This is a monopoly and is in fact illegal.
They tell you many different stories regarding payment arrangements – the supervisors are truly ignorant and very unprofessional.
This is crazy need power going on 28hrs lost all my food…don’t understand how lights are on ft Bragg an I live right out side Bragg an mine are off 🤔🤔🤔 …
Horrible customer service dept. Feel sorry for the linemen and technicians and water treatment plant people since they work for pwc and bust their tail ends, but their customer service dept is absolutely horrible.
They charge you $2.50 to pay a bill on the phone then ask you a million an one question
I would give them zero if I could. customer service is terrible and they tell you one thing then do another. terrible
They are horrible they make you pay with cash at office. I went in and payed my deposits now they claim they don’t have a deposit a year later when I move.
The “convenience” fee to pay the bill is absurd. They know it’s absurd. They don’t care about their customers.
Horrible company! The customer service is rude and the deposit they ask for is insane. I swear they over charge like crazy too
Electricity went out this morning at 9:30 am and was up and running within the hour. The men were very professional. Thank you very much.
The service was great but when I called to stop my service, James was very rude!! He wouldn’t let me finish what I was saying then had an attitude and hung up on me.
Worst company ever. What a bunch of crooks. I’ve never had my power go off as much as I do in Fayetteville.
Over the past year I have recived horrible customer service and outrageous bills with no explanation as to why my bill was so high i recently moved but kept power on in the old house for the cleaning process there has been no heat or any …
The worst ever! you can’t pay your bill. How hard is it to set up a working website with a paypal button at least.
Worst power company ever got locked out of my account, tried 3 different time to get it unlocked every time they told me it was unlocked, never actually got unlocked so I couldnt get in and pay my bill a few days later they turned off my power and then told me now I owed a 300 dollar deposit because I had a disruption in service……
My bill due date is different every month, and the past two months I have been unable to pay my bill online because of the new website it will not allow me to put in my payment information which has been saved to it multiple times!
Their fees are outrageous, they even post a warning right on their website letting you know they are crooks “PWC scam-warning”
There needs to be a class action lawsuit since they are not charging the same rates for the whole county.
Since the website changes now I get to pay through an unsecured channel and pay $3.50 extra for the pleasure of doing so. Keep up the great work!!
Honestly impossible to get a hold of and the robot when i called just kept looping me and hanging up on me
These guys are doing some kind of manipulation I have no way to prove it if others could keep their eyes on themselves as well. PwC employees here are very rude and disrespectful, and pretty much give you a , well go get your power from someone else then mentality…. oh right, there isn’t anyone else…..
Went in there to pay my bill but they don’t do cards or anything but the people were very helpful and very nice will be coming back when I need too lol
This place is robbing people blind! How can people afford 150 plus monthly water bills! I want to move so bad can’t wait till I can sell this house!!!!!
They get no stars for they level of robber this electric company has perform. You get 3 thumbs down.
Even zero star is too much for this company. They charge the money anyway they want, even there is no balance on my account. just dam company in the whole world.
I wish zero stars were an option. Nothing golden about this company. Horrible company… horrible customer service. I wish there was business competition so customers can select the better option.
Absolutely terrible. Website and phone are archaic, I can’t even pay my bill. Not for lack of funds or effort – that’s how bad their systems are.
Water off at random times. No notice.
I wish I could rate this service lower then 1 star that’s how terrible this service is. If you can, do not move close to Fayetteville so you don’t have to use PWC. Biggest theifs known to man
they’re charging 30% more in a HUGE timeframe (3pm-7pm) AND charging $100 a month more. absolutely HORRIFIC. pwc should be ashamed- this is theft.
I was greeted by friendly and professional individual who was able to set up cancelation of my account in just minutes.
In my opinion I honestly believe PWC is robbing its customers, I was out of the country for half of my billing cycle yet my bill was almost $200. WTH!!
Constant discrepancies with my bill. Being charged double what I normally do when no one is living at the property and the heat is shut off. Shadier company I’ve ever seen
Called about a water main break. The lady was rude and could care less. Our $ running down the street.
The prices for electricity/amenities is out of this world high and customer service reps are at in all time low. No customer service skills whatsoever!
Very thankful for the customer service I received from James today. He was very kind and beyond helpful. 🙂
All was believed and was taken care of on the day I call.
I’ve been a customer since 2013 and my bill has never been below $290.00 it’s always $320-$340.00 a month I wish I never moved from Raeford my bill was always around $175-200 a month we as customers need to intervene because without us they …
took me 4 phone calls and 4 hours to pay my bill using the ebill. Paying a convenience fee to pay online or over the phone. Ridiculous.
customer service reps over the phone are rude but i have never had any issues as long as you pay your bill your pretty much set. also the workers on the inside are pretty nice
Wish I could give zero stars! Power goes out all the time. Blew up my tv and refused to replace it. Oh and don’t call for help…they won’t help at all.
Horrible outdated and running a monopoly they should all be thrown in jail just because it’s colder than normal our bills go up what kind of back woods logic is that than update ur heating systems if u cam avoid getting PWC do it …they blow
a tree fallen on a power line in Weiss Ave. Time Warner Cable and the tree company can’t do anything until the tree is cut. PWC is a joke, they only care about money and themselves.
My first day in my new house i had my power turned on and not my water how is that… so when I tell them my water isn’t on they come up with a lame excuse of why… they sent someone to turn my water on and the guy or girl still havenot …
Well it just doesn’t add up when every month you are conserving energy and using less water but your bill just continue to get higher. Overcharging customers! Terrible customer service!
No customer service. No notification of shutting power off. They know they are a Monopoly so they can do what they want. They want their money they don’t care about you. I hate PWC
There is no reason why I should be paying $55 just for water..The bill increased since May..this is unacceptable..so happy I use another company for electricity..electric bill is only $90 under Duke Energy..this company needs to be reported
Horrible, horrible, horrible… Check out this bill. I pay more for sewer than I do for water. Most of my water was used for watering my garden and flowers with the water hose, but I have sewage for that too. Someone has to do something about this.
The worst utility company I have ever had to use in 10 years. Outrageously high bills and constant outages.
After five calls to this company they want to continue to tell me that we have to pay a deposit of $458 just to get power turned on however we’re eligible for a waiver but if you were soldier is deployed and we’re on a mission and which …
I don’t know about PWC as a company because they never understand or even care about your situation or struggle. But the reason for my 5 stars is because of ONE agent named PEARL!!! She was truly a God send and a very UNDERSTANDING soul. You need more like HER to make this a great company! GOD BKESS YOU MR. PEARL
Just spent an entire 4 minutes getting new service set up for another address. Customer Service Rep was polite and helpful. Wish everything in my life were as simple as that!
Worst customer service ever…it’s pretty much F you pay me with these guys. I was 6 days late I told them I could pay a day later and they still shut me down..I have elderly people living here and it’s 92 degrees in my house..they simply do not care..it’s just too bad Fayetteville doesn’t have any other options..
One of the most disorganized bunch of crooks that has ever been my displeasure to have dealt with. I would rate it -1,000,000 stars if I could. …
Well i have tried to pay my bill on time but these people want to hear a voice that is supposedly my wifes on the phone so she can pay it. so i just told me neighbor to say she was my wife. tell me why it WORKED and that is OK?
Terrible business model made to squeeze every penny out of you and they know there is nothing you can do about it since its only choice. Customer service and fair prices don’t exist when you have a monopoly on the market.
Went to collections for paid off bills. What wonderful people. Just the Fitness Center called the Spa. A scam. This is a scam we’re forced into though.
if only i could give them zero stars. Cut off my electricity on a friday over their own fault and almost didnt get it back on before the weekend. I have kids people. This place is constantly screwing things up. Maybe my bill is finally correct. Maybe…
Why is the water black and leaves black residue in my sinks and comes out our tapes in the bathrooms. This disgusting and sicken. I have heard other residents complain about their water too. I need no I want an answer. We have lots of pictures of all this black stuff.
Worst customer service in the industry. Only 2 ways to pay without having to pay a hefty convenience fee (via a secure pdf, or writing a check – anything else is going to cost you). Bill due dates change every month (just a ruse to get …
I almost cried today when I opened our bill…$252+…😭😭😭…2 people in a 1250sqft home…and sewer is almost double the water…my Bill’s have never been this high…I understand they have to raise the rates periodically…but Daaamn… …
The customer service people are very unfriendly and rude . They charged me around 500$ deposits for connecting of the utilities in my new home without clarifying the reason !!! I wish we had another option to change the utility company.
Buy a house with a sprinkler system so I can pay an extra 27$+ usage, a month to use it. So glad rain barrels were outlawed in this state. I’m gonna dig a well like in FL.
been a customer for three yrs and all of a sudden they changed their due date and cut my power. I wasn’t even that late. worst ever. never had this problem in any other county or state
I see you reason to pay a 10 Dollar basic facility charge when I have only a 8 dollar water usage. That is a rip off, the ten dollars. Why should i pay that even if I be not here for several weeks and use no water at all?
Completely rude employees, very unhelpful. Hard ways to make payments after you have missed one, you have to drive all the way to your site which is hard on active duty military. Somethings need to be fixed to this company, asap.
If there was less than one star I would have chosen it. The worst customer service ever. They woman was rude and condescending. She did nothing to help and the only reason she stayed on the phone was to talk in circles and try and irritate me. THE WORST!!!! This is what happens in a monopoly.
Convenience fee to pay your bill, like the 3 hours it took me to pay was an inconvenience to their day. Absolutely terrible, shouldn’t ever be hard to give people your money, but they do it.
I also love how the website almost never works.
They always support non-profit organizations around the community. During our last Science Festival, the Fascinate-U Children’s Museum received a generous donation of water for our volunteers and they gave us great giveaways for the …
This is the worse water utility company I’ve ever used. Over charges you for electricity as well as water and sewage. It’s unfortunate that it is the only company we have in the Fayetteville area.
Always closed on non federal holidays and its damn near impossible to pat tour bill online. I’m one step closer to using candles and showering at the gym. I really don’t need your services if it’s a constant headache to pay for it.
Watch out for this company. Will credit you back after a dispute but leave the charges on your account and not inform you. Then put your amount on collections.
Service disconnected without notice.
Went in the same day to deal with it. I was greeted by Charisa, knowledgeable and polite. She single handedly changed my mind from one star to four, even though my services were disconnected. Thank you, Charisa.
Only giving them a 1 because I cant give them a zero. They overbill hard! we barely have the lights on ever our a/c is set to 76 and dont even have cable and they are charging us over 300 dollars for a 2 bed 2 bath house. No assistance when I call.
Evacuated from Wilmington for obvious reasons to my place here. 53 hours plus without power. I can see neighborhoods with street lights and the mall area restaurants are open for business. Its better than Wilmington right now but would …
Worst Company I am FORCED to use. If PWC had 2 competitors fighting for our business I guaranty they would not have a 1.6 star rating! They buying electricity from DEP and SEPA to sell to us. If section 8 and low income families would quit …
Canceled my service the day it was canceled I gave them my forwarding address….. they then sent out my refund to the address that I canceled from. It’s taken 2 months to figure this out and now I’m being told I have to wait for another 2 weeks for them to send another refund check out. Wow just wow
After reading all the bad I’m like wow. But when I know that you are tired but keep going. PWC you just got my power back on,out for a few days, but ok because the storm that we just had hurricane florence an water flooding my area the …
BE PREPARED! I had to leave a $500 deposit just to get power turned on. They said they would refund my money back in 3 yrs. It has been 5 and they refuse to give me my refund.
Don’t think power bill calculation is accurate. Turn all power off for a 3 week get away and still my bills the same. I really conservative and my bills is always high.
While calling to dispute a billing error when PWC places our payment into another account, the customer service reps made her call back 3 times, asked for our checking account number, and debit card number. On the last phone call, the reps forgot to put us on hold and we’re laughing at us for trying to figure out the problem.
I have been with PWC for water/sewer for almost two years. It has been easy and simple. Just spent three minutes or less to have my services turned off and it was painless. To do this i spoke with Heidi (mentioned as rude in other comments). She is a bit robotic but she was prompt and courteous. Thank you Heidi!
I’m not sure why I’m getting my bill a WEEK AFTER ITS DUE. No postage date on envelope and I’m seriously debating on giving these shiesty people a call. Not the first time this has happened and I’ll be damned if I give these cucks any more money than needed. Can’t wait to move. Thank God we use Duke Energy for electric.
Impossible to pay your bill unless it’s in person by check, and impossible to enroll in online payment system. Their automated phone system gives no customer service option other than to leave a voice message that they claim they will …
Great service just now!
As a Real Estate Agent, I am required to check which companies service the …
Pwc is one of the best power company I have worked with always willing to help when ever needed.!!
I paid my bill online, they sent me a bill showing I owed $0 then sent me a shut off notice. I had to talk to a billing director to fix the problem. …
PWC are the most horrible business center I have ever dealt with. I want to move out of Fayetteville just so I don’t have to work with them. PWC has no problem trumping up charges so they can get more money out of an already starving …
1st month of service and charged $151.00 for first month and $50- some for 2nd month. When asking why/how the first month was so high, the person on phone could not answer. After pressing she asked “have you had excessive use?” I said …
This is abosolutely not fair that hard working individuals are being scammed for their hard earned money. Every month my bills goes up almost $100. What the f@!? Are they robbing us to help build the wall…..this is the worst company ever.
My ac/heat is set on 78 .I leave no lights on .We take showers every other day .And i have a $350 dollar bill in a 2 bedroom apartment. They charge coal ash cleanup fee .This is rediculous
I honestly have no idea how these people sleep at night. I have NEVER in my life habe seen such a money racquet..they will cut that power off and be like “its 300 dollars to turn it back om” oh only 300, after you took the 400 last month…this place take pure advantage of people
I just want to have reliable power for at least a month. I’ve lived in fayetteville for about 3 years now, and I can’t recall a month that we didn’t lose power or have a brown out. I understand that hurricanes and natural disasters cause issues… but that doesn’t excuse how often pwc doesn’t keep the power working properly.
I don’t expect an response from PWC…from the looks of a majority of their customers negative posts, I’m sure they’ve stopped reading or even caring about delivering better service…I Have just moved to Fayetteville and have realized just …
Absolute joke. They have a sheriff on desk at all times probably out of fear of being attacked by disgruntled customers, that’s how outrageous these people are. My 1 bedroom apartment costs twice as much than my parents 3 story house in …
Bills are outrageously high. With PWC being the only supplier in my area, I have no option but to be robbed by them. Staff beats around the bush when questioned about billing. Not to mention I lose power with every thunderstorm. Terrible company, run by thieves
So proud of this company! Considering that there are a tremendous amount of people without power and this hurricane has been hectic for everyone…..the PwC crew is doing a terrific job! They deserve a raise and acknowledgement for the work …
A company that can do whatever they want because you have to use them. Worst customer service ever. I’d expect better treatment in a Viet Cong jungle camp. Nearly impossible to just pay a bill online or enroll in autopay and they will …
Wish I could give zero stars. I’m not able to add payment option online and I can’t get past the “high call volume” message when I call. Horrible. Hoke County is better. You are able to see real time power usage on the online account. …
I agree, it is hard to get a human on the phone (you HAVE TO BECAUSE their online and phone system is useless). Sometimes I have to try a couple of times.
Another thing, why did PWC remove the option to get your balance from the …
I had to leave a rating but doesn’t even deserve 1 star, that is how poorly this company is run. I guess this is the type of service you get when a municipality runs your utility company. At least a private company pretends to care about customer service.
A real monopoly. You can’t do anything about it. You get charged so they can recoup their lost income due to people going SOLAR. You also get charged to clean up their mess via the COAL ASH RIDER. Then this ridiculous Prime billing hours. There are real and valid reasons they have so many 1 star reviews.
Worst customer service ever. Called four times, got four different answers. Customer Programs representative said “well, I don’t want to start pointing fingers or placing blame….” All while she is telling me the problem I should may …
I can’t believe that in 2016 I can’t set up the authorization to draft my bank account via the internet to pay my bill. A customer agent told be the reason behind it is that not everyone has access to the internet, I don’t believe that one …
I talked to a customer service rep named Heidi, she was absolutely rude. She blamed their mistakes on me, like I’m the one typing information into the system over the phone. Only reason I gave two stars is because the other representatives …
Completely unprofessional, this company literally robs its customers for unrealistic bills and utilities.
Even with using limited electricity my bill was 300+usd. I even purposely used less electricity for the following month smh.
Had the opportunity to speak to Levita this afternoon, best service I have received in the better part of two decades. I had nothing but negative experiences in the past, rude and difficult to get anything done. This afternoon changed that …
I have a house that is vacant and for sale in Fayetteville. I’ve lived/owned the house for over 20 years – utilities have always been off the chart…always. Right now the lights are off, there are no inhabitants, and the HVAC is turned …
In the past they have received a bad reviews. However they have changed and care about their customers. I had an issue with a broken city pipe that flooded my home. PWC took care of everything repaired the problem and damages to my home. I …
No Stars should be an option here. My experience, far too long to detail, confirmed for me that what I once chalked up to poor management and pitiful staffing, is in reality intentionally criminal. Monopoly or not, they need to be …
If I could give zero stars I would. Customer Service is worthless including elevating an issue to their managers. Then cap off that with a $3.50 fee to pay my bill over the phone… I guess when you are a monopolistic utility company you can exploit your customers without fear.
Terrible, terrible customer service! A worker lied about following up with my fiancé about getting our power turned on, and now here we are 2 days later with 2 kids and no power!. It is very unfortunate that they are the only ones we have to deal with to get power. We should be compensated from them for all of our wasted food!
Every time EVERY SINGLE TIME I call up there to get information on my account I am given the run around. My husband has put me as a point of contact on that account more than a dozen times. Every single time I call I get someone that tells …
Good awful horrible. I am charged to electronically pay my bill. I get a $400.00 water bill for a house that I want living in and these idiots can’t pull a daily usage report. This should beshould be illegal. I know they can but the clerk is too get to to communicate with.
Lots of people unhappy with them, but they have always come out pretty quick when I needed power restored or other things. I think they do a good job although they could improve by answering the phones live after hours for emergency calls. That said the messaging system does seem to work and you do get a response.
My bill has been creeping up since June 2019:
June 205
July 265 …
Worst utility company! Unfortunately we the people have no other choice and they use this to their advantage. No payment plans for those struggling to pay either, they just add more fees making it impossible to get ahead. They also will …
Holy crap…just the worst company from every aspect of a business. They pass a $3.50 Western Union fee to the customer just for paying your bill over the phone. You have to wait FOREVER on hold if, God forbid, you ever have to call for …
5 star rating
PWC excellence performance before, during, and after Hurricane Florence was not …
There is no way a power bill should be almost as much as your rent! Pwc knows they are overcharging people, never have a I dealt with a power company as bad as pwc. My bill for electric and water together went from $238 to $544 in month with no changes in electric consumption. Highway robbery!
Worst ever customer service, worst ever billing principals. BY far the WORST rates in electricity and sewage usage. WHO DOES PWC answer to? If we as a community had other choices in utility company WE WOULD NOT pick PWC. They are forced …
There’s a reason all the reviews are 1 star. pwc is not good.
$3.50 to pay your bills any other way but in person – I don’t feel like driving 30 minutes to do that. And with my small apartment, $3.50 adds 3-4% to my bill …
I moved into my Hope Mills home in September 01 of 2017. That month’s bill was only $97. October & November were $110. Why? Because I have Black-out cutains and blinds, put LED light bulbs in EVERY fixture, & being in the military, am at …
Totally ripping their customers off.
Bill went from 162 to 320 while maintaining the same routine of working all day and I’m not even home on the weekends. Called customer service and they said it …
I’ve lived in multiple states and PWC is the worst company I’ve ever done business with they are a joke and so is there automated call service
Poor Customer Service, very inpatient and not informative.
You can do better PWC! …
Overall, never had an issue with the actual service, for 4 years, and the price seemed fair. The major issue I had was with auto draft. They did not pull a payment and I called them to tell them of the error. Even before auto draft, I never …
I don’t understand why they have to pay $90, and I haven’t been home in 2 months. Seriously considering Solar, power companies are pure Robbery 😡 …
Absolute worst power company I have ever dealt with in my life. From Texas to New York to Florida and in between nobody is worse. Unbelievably high prices and they cut my power after we had an agreement set up. I called and tried to have …
i paid my bill still over an hour and power has not been restored i know that for apartments its done remotely by flipping a switch, so i need for them to pass information from billing more efficiently! i got stuff in my fridge i’d rather it not spoil jerk offs!!!
What a freaking hose job this company is. They arbitrarily change their basic service rate at will and ‘mis-read’ meters seemingly to just take more money from unsuspecting customers. And a $310 deposit to even get service. And they can …
I have been with PWC since 2009. At the time of writing that is seven years. I had them when I had an apartment and have had them at my home due to this over-regulation allowing only one power provider per area. Customer service is …
i paid my bill over 2hrs ago and my power has not been restored i know that for apartments its done remotely by flipping a switch, so i need for them to pass information from billing more efficiently! i got stuff in my fridge i’d rather it not spoil!!!
This company is garbage. I live in a two bed one bath apartment. Water cover in rent and hardly home. Every month my bill increases by $10. Only time i have to watch tv is weekend. They never provide a valuable answer fpr why my bill keeps going up monthly
The worst company I have ever had to deal with in my life. Words cannot express my dissatisfaction with this company, not to mention I just called them 16 times and still cant actually get a person on the phone. The only accurate thing the …
There should be no reason why.I am paying for pole lights on and off peak charge then we’re paying for coal ashes rider. wft is that then there is 4 other item on my bill that have nothing to do with my electric my bill always in the 3 hundred and I don’t even be home PWC getting over on their customers
Few facts, I already have an account with PWC in good standing with an account number. Service at my home was transferred to a renter in 2016 while I was at another assignment. They turned it off when the renter departed at the end of AUG …
They sent out a duplicate bill. I phoned in my issue and with a newborn in the house (grandchild) my power was shut off! Have been a customer in good standing since 1982 when I moved in town. The worker was rude.
I left my AC/lights off for most of the month and they still find ways to charge into the hundreds. People outside of town might pay 1/5th for the same usage. The fact that there is no alternative service is the only reason they’re around. …
These people are crooks. They monopolize Fayetteville and charge ridiculous ” basic facility fees.” Water and sewer fees separate that are double your actual usage fee. They control all the area leaving no competition and forcing people to …
My PWC bill for the first couple months was about $125 to $170 a month. I stay in a small two bedroom apartment with just my toddler and myself. After the first couple months my bill ran $230 to $280. I called PWC and was told my 3 …
So I called and talked with Terri a rep there at PWC and explain that my electric bill was high it’s been right around $100 if not less! I told her that the apartment complex where I live had to change my thermostat due to it was not …
Remember who is paying your salaries Government Employees!!!
We Tax payer’s…
As per here in Fayetteville/ Cumberland County is very poor service. …
I told then to turn the power on for a day so I could do a home inspection. Lady I talked to said it’ll be on at 9am. I just got at call now at 3:00 pm saying they are about to turn it off. Also told me they would still turn the power off tomorrow but don’t know when. Absolute joke.
They are crooks to say the least. I have even emailed Gov Cooper 4 times about this company. They are UNWILLING to work with ANYONE and help. They’re 211 ” assistance” program has a 4 month wait list. Anf they will not WAIT for disconnecting lights! Scams
I was just told. I was just given a bill for 993.10 without notice. They said I owed 5,000 for sewer line that I would have pay extra money to even connect to. This makes people not want to invest in Fayetteville. I’m sure there was a …
Was overcharged to the tune of $550 dollars over the span of 3x months. After working with my appt complex to find any kind of leak, bill was still high. I live alone and don’t own a washer and live pretty modestly but was being charged for …
So when u call to make a arrangement to pay ur bill and the lady is very ignorant to u then u tell her what u will have she says ok….6 days later after you pay the fee your electric get cut off for 0.32 cents by the way they tell u you …
Besides the obvious, the website is a nightmare and after their switch to digital meters I saw a dramatic spike in utilities costs. Also the fact that as much as $60 of the bill are comprised of fees alone -not even utilities- including …
Received a Delinquent Utility Bill on a condo I sold over a year ago. I inquired about the bill and was told that I had an another active account so they attached the bill my tenant (no, the NEW OWNER) bill to my account b/c they did not …
PWC must stand for Probably Won’t Cooperate. My mother has had a plumber come to her house and say the meter is broken and needs to be replaced. PWC says there is a leak but the water is cut off at the main valve and the meter still running. Just come out and replace the meter. What’s the issue??
Experience with PWC and wrongful doing I payed my bill and they turn me off n the cold with me and my babygirl. Then try to say i didn’t pay going on a hour then say u don’t have to pay a reconnecting fee. Unprofessional if u ask me if i …
I had a family emergency (death in family) I was $135 behind and they shut me off without a notice on door. Like wow I have seen other peoples bills from when we had our bad winter storm here for two weeks being $400 behind and I get shut …
I am very confused. I called today to file a claim for food spoilage since I didn’t have electricity for 4 days. My neighbor said there was a form to fill out. I called to get more info only to be told there is no such thing and that they …
Absolute garbage little redneck company like spectrum cable, lol.. They continue to raise prices and blame it on the weather and use other excuses. An over two hundred dollar bill with the temp set at 73 for a small apartment? Lol, you will …
I don’t wanna give 5 stars just yet, but I had Sunny (I think that was her name.) just set up my service.
I didn’t have to do a down payment. …
As a new resident to North Carolina, I can honestly say PWC should be shut down!!
1. The app doesn’t work for payment info …
My water bill alone is almost $300. That’s unheard of. When I call and ask why they it’s because I’m being charged for water out and water in. It’s only me and my wife in the house, we don’t use our irrigation system, so what’s the real …
I was told it could be three years before I got my security deposit of $400 back… In what universe does someone with decent credit get that treatment? Additionally, I shouldn’t have to mail something in to enroll in auto pay. This is 2020.
I’ve been with pwc for around 3 years. The customer service is pretty poor, their system has errors after which they cut your power, it feels like they make up their prices (I was gone on vacation, no one was home, and I received a bill …
I paid my bill 2 days early but with an account balance of $0, my autopay still came out as billed 3 weeks prior. PWC won’t refund my overpayment. That’s not their money. This monopoly has to stop. What happened to doing what’s right for the customer? Ridiculous.
God’s rivers does give you the right to charge the people. I Am is about to shut you down for charging the people for something he freely gave us. You manipulate people yet they are you battery. Bad bad people!!
I was furious with them today, after paying my bill four days before my bill was due, they had still turned my services off for non payment with out any notice. I called up there earlier in the day to ask a basic question about our …
I have been with PWC for 20 plus years. This company has gotten worst over time. I have read about the poor service and the reviews from many customers new and old. My problem begins two months ago as PWC was revamping their system and …
Don’t know what happened, it used to be so easy to pay online. I have been trying to pay this month’s bill for the last 5 days! I receive my bill by email each month and usually just click the link and pay it. Since the beginning of 2015, …
If I could give 0 stars, I would. When I PCS’d to Bragg, I initially moved to the Spring Lake where the water and electricity is ran through the Spring Lake Department rather than PWC. The companies are literally night and day. I went from …
Worst company I’ve worked with. I guess my water meter stopped working 9 months ago. Didn’t receive a courtesy call, email or letter. But now wanting to charge me all at once. What gets me is they charged me 150.00 for only 5 months, but …
These people are the biggest scam. They charged us 230 dollars for electric for our 700 square foot apartment. When we asked how it’s possible they were rude and not helpful. They also said that we should turn our central air to 78 degrees….. Ours was set on 73 and never changes. Ridiculous.
If I could give a zero I would. How in a mostly warm state do you rationalize these rates? 10 cents per kwh all year around??? And then you monopolize an entire community of low income residents and give them no other choice of utility …
Our yard waste is not picked up on a regular basis. I called many times to the waste department; however, it happens not 1,2 + times. I want to write a complain on current contractor but they do not have the site to do so. They should NOT serve our city because they do a TERRIBLE job. Any advise?
Ripped me off. I moved out of state only to receive a bill after the fact for two months that I didn’t even live there. I already scheduled turn off before I moved out of the apartment but because there “awesome” customer service said there …
Every time I call they are so friendly and resolve my issues right away. I believe I spoke with Sonya most recently and she was so pleasant. Thanks!
If I could give zero stars I would. The customer service was horrible and I am stuck paying a 250 dollar deposit when my fiancé is in the army and it should have been waived. I talked to two reps who were extremely condescending and could …
Where to start?! Prices? Way more than California. Last summer, it was 200-500$ per month?!!!!!??? I have a 2 bedroom apt…. how does that even make sense? Staff… Horrible. No matter how nice you are they hate when customers call. Power …
I just got off the phone with a very kind customer service rep. I was a little skeptical after reading the reviews and seeing such terrifying experience others may have had with this company, but I wanted to share my positive experience. …
I dont recall the name of the woman I spoke to just now, but I was calling to see if I could still pay late without penalty. (They said they extended the no penaltys for another 60 days, I should get my 3yr 400 deposit back if I pay). I …
Get a generator, even without bad weather your power will go out every so often. Its feels like it goes out every three months. However it went out in August, September, October and now today November 21 2019. I am so sick of it. I don’t …
It is impossible to deal with this department’s customer service representatives. On a scale of 1-10, their comprehensive ability is about a 2. I requested that they change my water meter because it showed 280 gals per hour usage in the …
I canceled auto pay from my old bank to transfer to my new one and they still tried to draft money out of my non existing bank account causing a -$25 charge to it then put me on a cash only status so I couldn’t even call in to make a …
Would give this company negative stars if possible. Simply crooks.
28$ “out of area ” usage fees tacked onto both water and sewer. Outrageous rates …
I’m not exactly sure how this company is up and running. We moved from our rental and paid to have the water and electric shut off then turned on at the new property…. two days later the new house had electricity but no water. Now we …
When I started my service, the agent told me I should keep my irrigation meter on as “it was only $3 a month to do so and the reconnect fee was higher for a whole year.” Fast forward 6 months later, and I have been charged $32 a month for …
Where to begin. $400 to even have the power turned on, ok that’s fine because I have no choice. The highest bills I have ever seen always over $200 again that’s fine because I have no choice. Over a year using them and I’ve never been late …
This company is a scam and con. I moved out and had electricity shutoff on July 15th and they charged me for power in August as well how is that if the service was disconnected???? The only thing left on was water until August 15th due to …
I’m tired of resetting my microwave and stove clock. How is it 2019 in the United States and I don’t have reliable electricity? I pay way too much for this and there are no alternative . Don’t even get me started on their solar policy. If …
Horrible customer service. They called me to talk about a bill and hung up twice! I had called to cancel my services before the end of 2018 and they claimed that i did not and that there was no record on file. I left the state at the end of …
Paying a LOT of money for a small apartment I am barely at, for the electricity to go out consistently. They won’t do anything to compensate all they say is that they’re working on it. Very unprofessional and don’t care about their …
Recently added a 24 hr payment machine kiosk, that definitely helps on weekends when you suddenly remember your bill was due. Lots of self service options online, found if I click on the usage graph could see daily energy and was able to narrow down when my AC started going out because of the spike.
The customer service department is ludicrous. I had problem with their accounting department processing my payment via checking account. They informed me that because I inputted my information incorrectly my account is now blocked and I …
I would give 0 stars if possible. We have been loyal customers for 2 years never missing a payment. They replace our meters last month and inform us that we have been undercharged for 2 years and are retroactively charging us $750. Actually …
The WORST. I moved out of my apartment on August 16th. My apartment complex confirmed someone moved in on August 17th and began water service on the 18th. I received a surprise second bill of $56.00 (mind you this apartment has 1 bathroom). …
Called to confirm a DIY mini split thats energy efficient and the lines pre charged didnt need a contractor bc… common sense and the term DIY. Associate laughs and agrees with me so I buy the unit installed it in 1 hour sent my rebate …
The absolute worst utility company I have ever dealt with!!! So out deposit to start off with was $355!!!! Who charges that?!?!?! We’ve had 9 addresses in 10 years and have never never had to put down a depoait like this. Fast forward to …
I would give negative starts if I could. We don’t run the unit at all for a month, live in a small apartment, and still pay over $220 a month, doesn’t make any sense. We were even out of town for 18 days with everything off and unplugged, …
Worst company EVER. My basic facility charge goes up every couple of months. I’m paying over $65 in just fees before water and sewage usage . My sister in law lives in the same neighborhood and only pays $22 in fees. Pwc offers no logical explanation for this.
I know people only write reviews when something is bad, so I have to jump in with good comments. During two previous bad storms, when the neighborhood power went out, they were out during the storms to get power back on quickly. When …
First the deposit for my electric was $300. Okay so I paid that and got the services turned on. Several months later I had to move so I when I called them to transfer service they tell me that the property where I’ll be moving to I’m …
Worst company ever. Back in 2014 I moved and called pwc to have my services disconnected. I paid my remaining balance and they said everything would be turned off. 2016 I move back to Fayetteville and they tell me that I owe over $1,800 …
I have the same story as everyone else – energy consumption stayed the same, or reduced, and my bill ended up being even higher. Also, their deposit is RIDICULOUS. My first bill was almost $550 – with the deposit being $385! (When I moved …
Trash company, I’ve lived on 10 states and by far the worst group of humans I’ve had to deal with. Auto pay never works, and they love to cut power the day before a bill is due in the middle of winter cutting heat. I wish I could get away from these trash people. Looking forward to moving
Hometown Public Works Commission of the City of Fayetteville. Pleasant & helpful personnel. Easy accessibility & fast service when making payments. Love this business’s grounds because you feel peacefulness riding through & enjoying the …
You have the audacity to up my bill by 10% but still offer abysmal service and no streamlined method of checking for outages in the area?
They are a big corporation getting rich off of the citizens who are at their mercy by robbing them. When I first moved here back in 2016 I was told my deposit would be 376.00 in 2018 I temporarily had the service shut off for approximately …
Worst power company I’ve ever had to deal with and I’ve lived all over the country! I’ve never seen such outrageous rates before in my life till i moved to Fayetteville! The power goes off constantly! If the wind blows more the 2 miles an …
It’s insane how these utility companies are allowed to be monopolies. Would give zero stars if I could and would never give another dime to these thieves. But, sadly in my area there is no other option than to deal with these lazy, incompetent, vultures.
Just spoke with Pearl, super helpful and speedy quick. Had to disconnect my service due to a move and it took less than 10 minutes from dealing the number, her answering the call and handling my business. Thank you so much Pearl for being nice and efficient.
I know that everyone has different experiences with this company, and a lot has to do with the individual/representative they are dealing with…but I am rating it 5 stars right now because of my experience with a customer service …
TLDR: Easy start up. Reps can’t explain the waiver process for service members. Fort Bragg Credit Union and PWC impose unnecessary costs against service members. Makes you wonder where or who the money goes to…. …
I don’t understand why our bill is so high every month. We are getting charged so much, it’s insane. I can’t see how we use 300+ bucks a month in water and electric. I have tried to limit our power during peak hours, and turning off unused …
Wow, what more can I say about Ms. Sharon and especially Ms. Janell, other than they are Rock Stars in the universe! They restored my confidence in what great customer service looks like. They went above and beyond to ensure my account was …
I’m posting this and giving 5 stars solely because of 2 representatives Ms. Pearl and Ms. Rhonda that I have spoken with when calling. These 2 Women are absolutely phenomenal. When I called they showed exceptional customer service and …
I have lived at my address since 2017-2018ish. New neighbors moved next to me in October 2021 and I noticed that my account had only been drafted $50 and normally it is higher than that. So apparently they gave PWC the wrong address and PWC …
**AVOID COMPANY WITH ALL COST **Worst company .. read the reviews…look at how many stars they have .. really should be 0 !? They are unprofessional and will do anything for a $! I will never move to a area that has to work with company. Thank god I am moving !
To be polite, I am deeply upset.
What a stressfully painful company to work with. I’ve set up automatic payments …
Had previously scheduled for someone to come out and turn power off on 2 separate occasions. Each time I had to cancel. I called the office and canceled but the office didnt relay to the people that actually come out to disconnect. I called …
I have no problem with this company. I’ve been doing business with them for over ten years. No issues at all.
I pay $64 in basic fees for a one resident apartment when I don’t even use $60 of electric/water/sanitation?
Paid my light bill on time with a confirmation number. Received a letter 5 days later stating it wasn’t paid but it was….. double billing scam
Completely satisfied with entire experience. Jennifer was extremely helpful, courteous and eager to answer any questions. Would definitely consider another purchase in the future!
The staff at PWC was very helpful. Their customer service for my govdeals transaction was above and beyond. Thanks so much to Jennifer T!
December 2022; My Latest experience and Dealings with PWC was GREAT !!! I am very Happy with their Customer Service !!!
I give them 5 *STARS* !!! Thank You very much.
I moved to Fayetteville on 01/2022 and out of Fayetteville in 07/2022 and cancelled my services with PWC on 07/26, and have always been up to date on payments. 2 months later, they’ve sent me an email saying my “outstanding balance” has …
Oh how I wish I could use a different company. When we first moved here, we had to pay a little over $500 to start up the water & electric. Will probably never see that again and it didnt even go towards our first bill. The electricity …
If I could, I wouldn’t give this company a star at all. Treatment of customers and the undermining response to issues is ridiculous. We’ve had small increases in water usage/bills that we thought were strange, but to triple our water bill …
I was very 😊😊😊 with the polite service I received when I had 🥇 my power & water deposit $416 I paid them & scheduled to turned on. …
We have lived here 19 years. No issues lately 🤞but several years ago we got a huge bill. When I asked about it. she said, “Those little space heaters use a lot of power.” We read the meter, and they had billed us way ahead of our usage. …
Since I bought my home and started service in March 2022, the basic fees before any actual use went from around 90 dollars to $111 for January 2023. My electricity, water, and sewer usage was $82, so the total bill was $192. During spring …