Founded in 1937, the Fibre Federal Credit Union is a nonprofit company and is operated by the members. It offers loans, including auto, home equity, personal, business and share secured.
| Sunday Closed Monday 9AM–5:30PM Tuesday 9AM–5:30PM Wednesday 9AM–5:30PM Thursday 9AM–5:30PM Friday 9AM–6PM Saturday Closed |
822 Commerce Ave, Longview, WA 98632
I was helped today by Paula Livingston to close out my parents accounts after they had passed away. She walked me through each step staying on the phone with me until all the transactions had been completed. Her compassion and helpfulness made an emotional task so easy and I am forever grateful.
Paula was very helpful with getting our concerns resolved.
Paula was very helpful and successful while assisting me. She also took the added step to make sure all my account addresses were up to date, which they were not. Appreciated her friendly attitude and professionalism!
Paula is outstanding! I appreciate great customer service and she ‘wowed’ me!! I am a proud member of Fibre Federal Credit Union and so glad they employ such great employees!
It was great !! plus Paula told me about the great deals. Thank you very much.
Haylee, Financial Services Specialist, made our experience fabulous! She was so helpful with our circumstances with our ill father. We truly appreciate her kindness!
Paula was beyond helpful and introduced me to Fibre Card Manager to better manage travel expenditures and security with my debit card. I had experienced ongoing difficulty making travel notifications with card services and Paula went above …
I have been calling for over an hour for a simple request – Increase my credit card limit – the only solutions these nerds offer is a 24 hour extension. …
Paula helped me get back into my account within minutes! Thank you again!
Excellent customer service anywhere in the country.
Paula has been amazing! So thorough as we navigated through some fraud issues. Thank you!
Was very pleased dealing with Vicki in the loan dept. She was very easy to talk with and help answer any questions i might of had.
Paula Livingstone was amazing! Super patient and walked me through the entire mobile banking setup! Thank you!!
Getting online sucks
Extremely helpful and polite staff
i love my credit union!
the girls here are always so sweet
Its always a positive visit when stopping there
Always friendly and fast service.
Best experience all around the fiber family is amazing
Has been my credit union since I was 10 yrs old ☺
Great place to get a loan they treat everyone equal
Fantastic Credit Union
They are extremely helpful and try working with you.
long line went way fast friendly staff hell yea
Always a great experience! Family credit union.
Good Service.
Great service, friendly staff, good hours, convenient locations.
They have been wonderful to work with!! 🙂 No issues here!!
Tellers have always been pleasant!
They closed my account with out properly informing me
Been good so far, loans take forever to process, but staff is friendly.
They always flag my card for fraud when I’m the one trying to use it! And then when I call to fix it it still doesn’t work
Helpful friendly staff been banking here since 2013 they helped me when times were tuff thanks
Always a line at the drive thru , but it usually wont take more than 5 – 10 minutes to get thru.
Seriously….. Fiber credit Union is a joke… You guys should check it out and you’ll see for yourself..
Terrible business. They won’t give payoff info over time he phone and make me drive in to show them ID first. Anti-Customer. I am going to check with the Washington Attorney Generals office to complain.
Excellent customer service
As usual lunchtime at the bank busiest time of day on Friday and only two tellers on duty and only one is experienced. Thinking of changing.
Iv been banking with fibre for years iv never had a bad experience. They are helping me repair my credit one happy customer
Very helpful and patient
If you are under 60 years old, bank somewhere else. I’ve been treated like complete crap, been denied access to transfer funds and their online interface is atrocious. …
Very convenient and easy to use
The WORST Customer service Ever. They allow fraud. They DO NOT care about keeping customers. They lie over and over. Super inconsistent. DO NOT TRUST this establishment with your money. DO Not waste your time
Yesterday sat at drive up for well over 5 minutes.. Couldn’t even go inside..Longview.
This institution continues to go downhill. Every time I go, the wait is longer, the service is worse.
Not sure what’s going on here. But last 2 visits have been the worst ever!
Tried to draw money late at night & when I was filling out im the ✉️ it ate my bank card 🙁 they don’t even have a phone number to call, or there was nothing saying what to do. so you’re pretty much left clueless.
Always pleasant and helpful!
Love this place great banking
Paula was so amazing!!!
Always have had a good experience. Very helpful staff. I bank here for my business and personal and have never had a problem.
Paula did great!
They say they open at 9am. But I have been there many times before and they have not been open even past 9:30am and almost 10am. Not quite sure if it’s because they are just super late and lazy or just terrible at their job and can’t open on time. Smh. Will be driving across town to a diff one in the mornings. Won’t waste my time
No labeling of where their ATM is and they went a little nuts on the curb situation for their parking lot and grounds. I’ll have to find another ATM for my First Republic happy customer self.
Thank you Paula for a professional experience
May get busy but they handle themselves well. Never understaffed which is always an issue at banks in my opinion. I’d say 5 stars indeed.
Horrible people that they have working here. including, the SVP Joe Amrine. Banking with Fibre has been one of the worst experience I have ever ecountered. I strongly urge anyone who is considering banking with Fibre to stay away!! They …
I’ve been banking with FFCU since my parents setup my first savings account in the early 1980s. Many loans, cards, and investment accounts later, and I’m still here. There were times where I had other accounts at large banks, but always …
I went this last Saturday the supervisor in charge was beyond rude could not believe how obnoxious she was and her continued harassment was vile, Personally I feel sorry for you family they have to be around you, glad I could just walk away.. best guess your from a branch on the coast..
Coin machine was broken, one teller & a line out the door…
Paula such a sweet gal.
We have been FFCU members for nearly 30 years. We recently consolidated all of our banking accounts from around town, as well as refinanced our home through them. It is wonderful to have everything in one place. We have received marvelous …
Great experience, was fast and easy.
Fibre federal had been my back bone in everytime of need. They have been my credit union now for nearly 10 years and I would have it any other way! Thank you Fibre Federal for always being amazing and going above and beyond for your members even if we aren’t on top of the game ourselves.!
Paula was very helpful and friendly
Always helpful and responds quickly to questions.
I have never been treated so rudely in my life then at the Kalama Fibre Federal CU branch! I wouldn’t bank there if it was the last bank in the world!
I have been banking with Fibre since I was 16. They were my first accounts, and creditors. They offer redicously low interest rates on cars, mortgages, credit cards and home loans (my car rate is 2.5%). They also offer credit on an …
If I could give this branch 10 stars I would! Big shout out to Jake at the Longview Branch🤘🏻 He was VERY helpful, knowledgable, and encouraging. I had about 10 different questions that I was not really clear on the answers to and Jake just …
I’ve had many banks over my military Carreer and I started with a Credit union. Fiber Federal is one of the Best. Small Town Credit union, Great rates and Family Orientated. …
Paula was knowledgeable, friendly, and helpful.
Had my card locked down because they felt a purchase was faulty, which it wasn’t… Then they make you wait for a new card in the mail or drive in to verify and pick up a new card… Then harass you when you want to close your own account.
Great customer service! I accidentally made a loan payment 2x and instead of telling me sorry Charlie, as I expected, they reversed it right away no questions asked! Never had a bad experience with them. Great job all.
Super helpful always there when I need help!
The service in-person in the lobby is prompt, excellent, and 5 stars.
The service by telephone is 2 stars or worse because the best case is I’m on …
My husband has been a member for a great number of years and has had quite a few loans through here. He has refinanced over the phone as we live a distance away now and they are always more than willing to answer any questions we might …
Fibre Federal CU is very friendly and Helpful!
Jared was outstanding, nice and very helpful
Amazing customer service, friendly and extremely helpful.
Fibre used to be a bank that you could trust and rely upon. Part of the charm in banking with them was the hometown feel, the tellers knew your name, and if you had an issue or an error they were in a hurry to correct it. Over the last few …
He was very helpful with the process, very clear with instructions to complete
The agent helping me was very nice and helpful.
Was the fastest loan processing I’ve ever had.
When I called with several questions, Madison G. went above and beyond to help me out and get me the answers I was looking for. It was hugely appreciated, and left me with a very good impression of the quality of customer service Fibre Federal offers. Thank you very much, Madison!
The good is, their interests rates are the same across the board no matter what your credit and they will let you differ a monthly payment if you are having trouble paying once a year. Most of the staff is pretty friendly. The bad… If you …
Have always had an amazing experience with this credit union!
I love the credit union, but hate the call center from over seas.
Banked here all my life. I’ve never really had any complaints until now. Why oh why did they take out the second drive thru ATMs at the 32nd and Commerce locations?! They replaced (“upgraded”) with these absolutely horrible and slow ATMs …
Excellent! They always give me plenty of money when I ask nicely
Paula was very helpful and polite and was very wonderful to work with thank you
Paula was very funny & helpful, answered all my questions and was very efficient!
Very easy process. Convenient for working people as everything can be done via phone and online.
It was a very smooth experiance.The gentleman that helped me was very professional
They have always worked with me and my needs. I appreciate the whole company and what they do for the community.
Super friendly and very helpful. Got back to me same day as the call.
Amazing customer service and even answered questions I didn’t realize I should have asked.
Well I have to say I would give these folks 10 stars if I could after all the amazing years I have been with them. Everyone is always cheerful and positive no matter what department I have delt with or branch I have used. I got nailed twice …
FIBRE CREDIT UNION IS THE BEST. THEY HAVE HELPED ME OUT A LOT THIS PAST YEAR. JARED AND EVERYONE AT FIBRE ARE AMAZING!!!
Attention John.
He was very helpful paying off my loan and closing my savings account. Very kind.
Summer is awesome!!! Makes you feel at home and welcomed:) Great customer service
Spoke with Paula on the phone, very quick to understand and help out with my situation.
Thank you Paula for making it easier to use my online banking!
My experience was great, Paula did an excellent job. Very impressed
Service representative was kind, cheerful, spoke clearly, and made it easy to ask whatever questions I had.
Very helpful with my first loan, did a great job of explaining what I would expect and how to make it easier
Hit or miss and just simply agree with some of other reviewers that things seemed better before. I most likely am gonna switch banks since I moved out of the area or at least use another as my main. I signed up for a new card and the lady …
Paula, who helped me resolve my issue, was personable, professional and just wonderful to work with! Thank you Paula again!!
Paula was excellent. Quickly solved my issue without any headache.
I’ve been using Fibre for over a decade and always have a positive interaction when I need something. Keep up the great work!
The Saturday drive through only is stupid the limits put o debit card are stupid online is constantly asking for password not allowing me to use fingerprint. All of these things are making banking troublesome. Highly considering a new bank. Very disappointed
They overdraft you when your account is in the positive and won’t refund thier mistake. Bunch of thiefs.
I went in to cash checks to go buy a car. They were rude asked what the checks were for and what I was doing with them. All none of there business! I’ve been banking with them for over 25 years and never been asked what I was swing with my …
Pleasent experience. Paula patiently answer all questions while walking me thru online set up
Update for previous review- after 1.5 hours of transfers and holds to request pay off information for my auto loan so I could refinance elsewhere, I was extremely frustrated. However, I received a call and text promptly with an apology upon …
Very pleasant and helpful staff. Was able to painlessly discuss and get a loan. Thank you Fibre!
I spoke with Paula and she was absolutely amazing! Great customer service.
Paula is a ROCKSTAR!
Paula was charming and made the phone call quite entertaining. …
Not really sure what happened to this bank. Now it’s never ending fees. When you try to get it resolved it’s nothing but transfers. When you call you get a call center now not the actual bank. They built a drive thru ATM at one of thier …
Paula was friendly and very helpful! Would be 5 stars except it took three tries to get to the right person.
Always the best with customer service paula made me feel like id known her for a long while
Paula was absolutely the biggest sweetheart helped my with my problems on online banking 100% needs a raise!!
Super awesome customer service from Paula! Thank you! Banked here for years and years. Love the company
Paula was amazing! Cheerful, courteous, and very helpful. Got me back into my account in no time!
Paula! I just wanted to say thank you for your help today. Thank you for your kind humor and easy going professional skills. I appreciate all your help. Until next time have a great day.
Paula was AWESOME!! She even called me back when I accidentally hung up on her. 😊 …
Paula was a great help and super polite with helping me get my online banking correctly working again. TY!
Paula was so helpful. I locked myself out of my mobile account and she got me right back in with minimal effort.
Paula was extremely kind and helpful! Always nice getting a genuinely awesome customer service person.
I spoke with Paula and she was very friendly and helpful. She got me all set up with my account.
Paula, was a joy and exhibited perfect and precise customer service, the best I have had in years. Thank you Paula more companies need employees like you.
Paula livingstone was the best representative with the company I have ever had the pleasure of being assisted by. Give her a raise immediately.
Fiber the best they always take care of me. Jordan Daryl’s was great with my loan and everyone at the beach was amazing!
Between the staff, (Special note to Shelly and Paula) bank policies and a willingness to help those going through tough times I cannot say enough good things about working with Fibre Federal Credit Union.
Beth in the Loan Department was very quick to reply to my messages and was very easy to work with! I would highly recommend Fibre for any loan needs you have!
Call tree menu was okay, no wait time to speak to a representative, the representative was easy to understand, informative, and able to resolve my issue. She was polite and friendly.
Paula was amazing! So friendly and helpful, one of the smoothest banking calls i’ve ever had. Keep up the amazing work!!
I spoke with Paula and received excellent customer service and the assistance I needed. Thank you for making customer service important in your business when so often it’s not a priority.
It was a pleasure worker with Christina she was very helpful she was very kind pleasant and she helped me solve my problem and I think employees like that are very important to the public and the members of fiber federal credit Union once again Christina was great thank you roku
Fibre FCU is the best! We have had 20+ loans with them and they have always treated us amazing! I can’t recommend them and their services enough!
I have had accounts with Fibre credit union for a long time now.savings checking and personal loans. In September 1 2021 i lost the 5th wheel i lived in due to fire and no place to live my church Longview church of Nazarene paid for motel …
Paula was amazing. I had been stumped for a couple days trying to figure out how to link a new account to my other ones on my online banking, and she fixed it right up for me!
I enjoyed all the years with Fibre Federal Credit Union !
They have been wonderful and always helpful – Unfortunately we had to move out of the area …Thank you Paula for your help with our accounts !
Paula genuinely listened to my concerns and went above and beyond to research answers to my questions and help find options for solutions. Your excellent customer service encouraged me. Thank you! Highly recommended!
You can’t get better than Fibre Federal Credit Union. Having survived on this earth over 50 years and having had an account with this credit union since birth ( set up by my grandparents ) I can safely say this without fail. I’ve lived …
My family has never had a problem with Fibre Federal all the years we’ve been with them. Everyone who works here is friendly and helpful, especially Paula Livingstone.
First time customer!
Alexis was great, and had alot of patience.
She made me feel very comfortable, and had all the answers to my questions.
Breanna Graves at the main branch was very helpful as always. She always greets with a smile and amazing service. She’s definitely a rockstar. Was in and out in a timely manner and got everything that I needed to get done while making small …
Great costumer service! The lady that helped me was super sweet and even though they were simple questions staring me in the face she was super nice ! I have been banking with fibre since I turned 17 and I love them !
Paula was the woman I spoke with and wow. She was so sweet and even chatted with me for a little. Very personable and kind. Keep her as long as you can!
Fast and awesome customer service! My representative, Paula was extremely helpful and was quick to give me the information I need. They were very nice and friendly as well.
I was having an issue with setting up my new card on my online banking app, I ended up talking to a lady named Paula and she was so sweet and helpful and very funny lol We discovered the issue was one they hadn’t had come up before and she …
There’s no place like Fibre federal m. They’re fair, understanding, . They’ll always work with a client.
It’s the best credit union I’ve ever used. …
Everytime I need to open a Payee acct. I meet with Hailee Rogers. She is by far the most knowledgeable and gets these accounts set up in a timely manner. She definitely goes the distance and makes starting up a new account easy. Thanks Hailee you rock
Jarod did a marathon job getting us signed up for a Visa account. He contacted us many times to see if we got our frozen credit accounts unlocked at Experian. He endured as we both went through a bought of Covid, had family in from …
This used to be a great credit union, but over the last year and a half it’s gone downhill fast, the chips in their cards last a few months and then they charge for a new one, online banking is a joke, and the random fees they decide to charge you are ridiculous. I don’t know which is worse, this place or wells Fargo.
We have had an account here for years. Tried to do on-line banking & forgot the passwords. Christina was very professional & patient to my predicament. I was very appreciative for all the security hurdles that are in place to keep my account safe.
DO NOT BANK HERE… I opened an account two weeks ago and was appalled by how quickly I was treated badly at this bank. I informed the teller i was opening my account with that I would have a check coming in, asked if there would be any …
I just want to say Thank you to Paula in the customer accounts department. Paula went above and beyond exhibiting excellent customer service and care. …
Paula Livingstone was very helpful and patient in helping me figure out a fraud charge on my phone. She even went out of her way to send a screenshot up the chain to further help keep others safe from “phishing”. To that I thank Fiber Federal for having wonderful customer service and friendly employees. Thank you Paula 🙂
My last visit into the main branch on November 10th was horrible time. Not the service just my mental health. My son had just passed and I was taking a loan out for his service. The girl who helped me, I can’t remember her name was so kind …
I was considering a personal loan. After reviewing information on website I had questions and was somewhat confused. I called customer service and they recommended talking to a loan officer. The next day KIM called me. She answered all …
I just wanted to say thank you so much for helping us. Nick the loan officer worked with my husband and me figuring what was the best way to consolidate our bills. He was very patient and understanding explaining so we could understand, which he had challenging since we are older and learning new Technology.
Super patient, helpful & friendly! Wouldn’t have had to get help if I would have just been able to remember my info. So I’ve procrastinated calling due to my anxiety as well as not wanting to ask annoying questions, but she was very kind & …
I love banking with Fibre. When ever I have an issue fibre is/has always been very helpful and understanding. Today, when I called, Paula was able to answer my questions and walk me through the mobile app process. Thank you for valuing your customers
Crystal and Tyler were amazing, and so helpful! I was at the dealership buying a new car and they were showing me some crazy interest rates. Crystal responded to me within minutes to assist me. Even on the weekend! She was able to get me in …
I had my wallet, debit & credit cards stolen. I reported it the 1st day & to date (almost 2 months later) still have not received replacement cards. Christina in the contact department was the first and only person helpful in my long …