I’ve only been a customer for a few months now, but every single time it rains snows or sleets in the slightest my internet goes on and off and mostly stays off until it calms down.
They can,t fix my phone till August 8th and now the internet can’t be fixed either though the girl said she would try to get them here quicker but never called back
The landline phone service is full of static. The internet is unreliable and comes and goes in waves. Then when a tech is needed it doesn’t happen quickly. I was to have a call back in 10-15 min and had to call them back after an hour, twice.
For several weeks now, my household has been having what can only be throttled connections to video streaming sites, the biggest culprit being Youtube. This is not what i pay 90 dollars a month for.
Product vs. value just is not there. After two years had to cancel cable due to cost. No effort to reduce cost for average content. In today’s communications market it supprises me that there is no concern in loyality. None.
CONSTANTLY losing internet and then you sit on HOLD for HOURS and STILL don’t get a hold of ANYONE!! Absolutely horrible service. Definitely not worth the HIGH PRICE!
Constant freeze up of tv. If not daily, most days it happens. No longer call. Waste of time. Usually get a pick up with a recording stating they are aware of the problem, then it cuts off. So if you have a different problem during one of …
Internet speed throttles and shuts off completely. When they do come to fix it nothing happens. Right now they’ve so called “fixed” the problem but now we have no internet at all.
I haven’t had a problem getting a tech here, but I regret having FIDO installed about a month ago. Once a week the TV signal goes out and i have to call them to reset it or unplug the signal wires on the boxes. This makes dish look better every day.
Horrible service, wish there was another option where I live but there’s not. They have to come out at least once a month to fix an issue sometimes the internet will go out and sometimes it’s our phone. We call to get it fixed and sometimes …
Monthly rates seem to be getting bigger all the time. 170 bucks a is crazy for internet, local phone, and one hd receiver!!!Tried to figure out if there were any way to lower my bill and they won’t discuss my account info without a …
All talk, no action. Several months ago, forced everyone to go to this fiber optic. Internet service is not much better than before. I have to fight with there optic wire running across the yard when trying to mow the yard. …
The internet service is very slow, I spend about 4 mins waiting for the T.V to load the guide, and more often than not we have to go unplug the router and hope. Have had techs come to fix whatever the issue is and was told there was not one. Don’t expect them to deliver on the promises
Worst internet service we have ever had. Constant outages, no customer support. Outrageous monthly bills for less than mediocre service. My advice if your looking for internet look elsewhere.
Absolute most expensive and worst service I have ever had! it never works right either i have no TV or no Internet or both! they tell you to contact the help desk but who has time to wait for 2 hours or more for someone to answer the phone then when do finally answer they say it will take a week to send someone out to fix it
I was satisfied with the service for the first few years. But, watch out if you have to move. I made 3 trips into the office to try and satisfy the rep that all my equipment was returned and my last bill was paid. After I moved, I notice a …
I have had fidelity for 4+ years and I cannot even begin to explain the countless problems with it. First off, I’ll talk about the fact that my internet, along with my neighbor’s, is down for hours upon hours every day. I’m paying a …
Can’t rate it 0 stars or I would. If you don’t rely on the internet daily for work, don’t mind sitting for hours on hold every time you call, or don’t mind paying for services you barley get to use, this is the service for you! They have MOSTLY very nice workers, and it’s not their fault.
We’ve been with Fidelity Communications for about 14 years now. Last year it was bought out by another company. Since that time the service has gone way downhill. Especially customer service and billing. They overcharged us and charged us …
I am required to have a land line that I do not use in order to have internet. My internet was out for 6 days so I called to make sure they credited my account for that. They will not credit you for the land line (that they require you to …
Awful service as well as customer service. At one point they couldn’t get a technician to our home for two weeks when the internet was not working. Currently trying to get my security deposit back that I’ve had to call them 3 times about. …
Once again my internet is out. Tv is constantly buffering. This month has been particularly bad service. Have been on hold with help desk too long already. …
Horrible service!!!!
Horrible all around
Fidelity Communications is pure evil!!
Pretty good for price
Very good service and staff.
No problems with phone service clear and functional.
Hackers…… Youre accounts my be hacked be careful watch you banks accounts too.
Misled me on the price. Now they have upped it $4 More., As I sit here with no internet.
Never any issues with service , Unfortunately they are all we are offered where we live and they are rather pricey!
Hard line still drops constantly. Not as far as they say and barely keeps up with one laptop other devices will stall it.
A lot of extra charges! Been customer for almost decade. No loyalty at all. Bill just keeps climbing! Crappy service and even worse customer service.
Most folks from Fido that I have interacted with have been very pleasurable. Decent service and decent prices. Almost everything I could ask for.
Amazing WiFi especially for the price! We switched from blue bit WiFi and we are extremely happy!
I’ve only been a customer for a few months now, but every single time it rains snows or sleets in the slightest my internet goes on and off and mostly stays off until it calms down.
For price that you pay they cant bother to get a repair tech out for 2+ weeks. Looking for a better more reliable company.
had no problems with service till they added a random tech advancement fee to my bill that wasn’t on my contract, left them for that bullshit
They can,t fix my phone till August 8th and now the internet can’t be fixed either though the girl said she would try to get them here quicker but never called back
The landline phone service is full of static. The internet is unreliable and comes and goes in waves. Then when a tech is needed it doesn’t happen quickly. I was to have a call back in 10-15 min and had to call them back after an hour, twice.
I wish you the best if you live in the country. You get high prices and slow, choppy internet. Fido needs to up their game.
For several weeks now, my household has been having what can only be throttled connections to video streaming sites, the biggest culprit being Youtube. This is not what i pay 90 dollars a month for.
Horrible service, I have internet out. Been on hold for 1 and 1/2 hours and counting!
Product vs. value just is not there. After two years had to cancel cable due to cost. No effort to reduce cost for average content. In today’s communications market it supprises me that there is no concern in loyality. None.
CONSTANTLY losing internet and then you sit on HOLD for HOURS and STILL don’t get a hold of ANYONE!! Absolutely horrible service. Definitely not worth the HIGH PRICE!
Constant freeze up of tv. If not daily, most days it happens. No longer call. Waste of time. Usually get a pick up with a recording stating they are aware of the problem, then it cuts off. So if you have a different problem during one of …
Internet speed throttles and shuts off completely. When they do come to fix it nothing happens. Right now they’ve so called “fixed” the problem but now we have no internet at all.
I haven’t had a problem getting a tech here, but I regret having FIDO installed about a month ago. Once a week the TV signal goes out and i have to call them to reset it or unplug the signal wires on the boxes. This makes dish look better every day.
Horrible service, wish there was another option where I live but there’s not. They have to come out at least once a month to fix an issue sometimes the internet will go out and sometimes it’s our phone. We call to get it fixed and sometimes …
The worst wifi ever
I really wish At&t would take over this mom and pop operation.. …
Monthly rates seem to be getting bigger all the time. 170 bucks a is crazy for internet, local phone, and one hd receiver!!!Tried to figure out if there were any way to lower my bill and they won’t discuss my account info without a …
All talk, no action. Several months ago, forced everyone to go to this fiber optic. Internet service is not much better than before. I have to fight with there optic wire running across the yard when trying to mow the yard. …
The internet service is very slow, I spend about 4 mins waiting for the T.V to load the guide, and more often than not we have to go unplug the router and hope. Have had techs come to fix whatever the issue is and was told there was not one. Don’t expect them to deliver on the promises
Worst internet service we have ever had. Constant outages, no customer support. Outrageous monthly bills for less than mediocre service. My advice if your looking for internet look elsewhere.
Absolute most expensive and worst service I have ever had! it never works right either i have no TV or no Internet or both! they tell you to contact the help desk but who has time to wait for 2 hours or more for someone to answer the phone then when do finally answer they say it will take a week to send someone out to fix it
I was satisfied with the service for the first few years. But, watch out if you have to move. I made 3 trips into the office to try and satisfy the rep that all my equipment was returned and my last bill was paid. After I moved, I notice a …
I have had fidelity for 4+ years and I cannot even begin to explain the countless problems with it. First off, I’ll talk about the fact that my internet, along with my neighbor’s, is down for hours upon hours every day. I’m paying a …
Can’t rate it 0 stars or I would. If you don’t rely on the internet daily for work, don’t mind sitting for hours on hold every time you call, or don’t mind paying for services you barley get to use, this is the service for you! They have MOSTLY very nice workers, and it’s not their fault.
We’ve been with Fidelity Communications for about 14 years now. Last year it was bought out by another company. Since that time the service has gone way downhill. Especially customer service and billing. They overcharged us and charged us …
I am required to have a land line that I do not use in order to have internet. My internet was out for 6 days so I called to make sure they credited my account for that. They will not credit you for the land line (that they require you to …
Awful service as well as customer service. At one point they couldn’t get a technician to our home for two weeks when the internet was not working. Currently trying to get my security deposit back that I’ve had to call them 3 times about. …
Once again my internet is out. Tv is constantly buffering. This month has been particularly bad service. Have been on hold with help desk too long already. …