I have found Fireside to be extremely customer focused and responsive. They are also very competitive with their rates – check them out, I recommend them.
My experience with Fireside has been nothing short of outstanding. They acted like they wanted me as a customer, where where I came from,”take it or leave”. And I did
Second time trying their service. We usually choose the company with the lowest price, but I think they’re honestly worth a little more just to have the customer service and consistency.
No other Gas provider out there has given me a better rate then Fireside natural gas I definitely would recommend them to a friend a neighbor or a relative!!!
I have used FireSide for years. I chose them because of their pricing, and I was pleasantly surprised by their professional and personal customer service.
These are pathetic and rude customer care guys.
They don’t even care about customer, always try to pretend that the are reviewing the previous conversation and waste lot of time. …
This is the best natural gas company that has the lowest gas per therm and the most reliable support that I could ever ask for and you be sure I am going to be with FireSide Natural Gas for a long time.
FireSide Natural Gas has been wonderful and I would strongly suggest them as a gas company. Not only do they have extremely competitive rates, they are always quick to respond and help when needed.
Fireside is always easy to talk to customer service and I really appreciate that. They also are quick to help do whatever they can to make things right.
Excellent service for my business account(s). Exceedingly proactive in setting up service options and keeping us informed. Best utility service anywhere.
Been with them for over a year, no issues whatsoever and they matched prices when my 1 yr was up. Easy convenient online payment and paperless billing.
Prompt, courteous help. No wait, pleasantly assisted and problem solved. Very pleased and felt that it was sincere when she thanked me for choosing Fireside. Would recommend.
Pretty solid gas company and they had the best rates so theres nothing really to complain about. I think they matched a lower rate from someone else when I renewed this year without even hesitating.
Great experience! They offer very comparable rates, customer service is quick to get ahold of and online billing was easy. I will definitely use them again.
The rate has been the lowest and most stable which is wonderfully in this competitive market! Will continue with Fireside as I’m happy with their rates and service.
I have been using Fireside for business and residential service for years and they always have had the most competitive rates and by far the best customer service.
Simple and cheap. I chose fireside for the price, but have had no issues like you sometimes get with cheaper companies. The app isn’t flashy, but has always worked fine for me.
They debited a payment out of my account with out my authorization. That is not right! So now I will go and cancel my debit card. I put in a call this morning at 8 am and left a message for the manager to call me back and then called back …
Fireside always has the best prices (you can compare on the Georgia PSC website) and, in the unlikely event you need it, their customer service is outstanding. Really. Highly recommend.
I have been very pleased with my service from FireSide Natural Gas. Their customer service (I talked with Ken) is wonderful when you have questions and their rates are the best around!
FIRESIDE is an AWESOME company to do business with…they have responded to all my customer needs -they respond promptly if I have questions – they have followed up promptly on any issues. …
Fireside Natural Gas has been my natural gas marketer of choice for several years now. They have very competitive rates, and their staff is always courtious and helpful.
Switched from Georgia Natural Gas after they tried and failed twice to set up service at my new address. Signing up for FireSide was quick and easy and now I have gas!
I have been with Fireside for years and will continue to be a satisfied customer. The combination of great rates and superb customer service cannot be beat!
I love the fact that this is a local company, but even so, their rate matching policy is great, and when it come time to renew, they reach out with an offer that is just too good to turn down. …
Terrible how they treat customers who are always on time, 90+$ disconnection fee i guess thats how they get there money automatically charge reconnection and disconnection fee im assuming thats two fees for THAT AMOUNT at least it better …
i would recommend fireside to everyone. they have the best service and lowest prices. did i mention that the rate is incredible! I saved over 60% on my bill by switching. make the switch now
We have service with Fireside and have been very pleased. I really like it that by enrolling in auto-pay and not receiving a mailed invoice saves costs.
They had hands down the best rates and I called every gas company before I made my decision. I went through an entire winter season and the service has been excellent! I would definitely recommend this gas company.
Horrible customer service and if you end up not re-sign up for a rate, it balloons to a much higher cost/therm. They communicated to me once by email about the impending milestone and once I found it on my bill, they refused to adjust my bill.
been with them for years. they price match any offer from any gas supplier, at every renewal, they auto-bill-pay by credit card, they are almost* a perfect supplier! …
I’ve been a Fireside customer for many years. Responsive customer service and competitive rates make renewing with Fireside year after year an easy choice.
I’ve used Fireside for several years and I’ve always had excellent customer service. I’ve had other providers in the past, and none compare. Highly recommend Fireside!
I have nothing but praise for fireside natural gas. Their customer service is second to none. It’s so nice to call and speak to a real person who can address my needs with competence!
We have been with Fireside for many years. They have great customer service and have always been extremely competitive with their rates. I definitely recommend them! 🙂
We recently moved to Atlanta and into a leased house and kept noticing a slight odor when we came into the kitchen but it was elusive and we couldn’t pinpoint whether it was just the air movement or an actual gas odor. Then when a …
Great service, great rates! Recommended by my mom (who has been a happy customer for years) and as a customer for almost 2 years now I feel the same way. Consistently low prices, easy pay options, and helpful customer service.
We have used Fire Side Natural Gas for many years and have never had a problem and when we check the rate they are as good as you can find.
I have owned my home for about 40 years and would not change.
Larry Lindsey
Clarity. This is what I’ve experienced in my dealings with Fireside. In signing up, billing and now, as I move away – ending the contract. I appreciate that closing my account was quick, clear and simple. Hassle free. Thanks
I have enjoyed these folks, and until now I don’t think I ever thought that or said anything like that about a utility company! When it comes time to roll over my contract, they will match the best price in the current market. That saves them and me a lot of time versus changing gas companies!
Seamless transition. Have had no issues with service and they contact you when your rate term expires to give you the opportunity to lock back in before moving to variable. Also have best rates I could find anywhere. Would highly recommend!
FireSide was quick and responsive when the company I work for needed to get logged in. Taylor B was fast and fantastic. I would recommend their services any day!
Very friendly and helpful. Never have had a negative experience. I renew each year and the associates and by the small chance I have found a lower rate, they have been quick to match. Very satisfied!
Great service, lowest rates. Incentives for paperless billing, and auto pay. Happy to have switched over a few months ago. Customer service reps are very nice. Happy customer here!
3-4 years? Favorable experiences. Good at price matching the competition. As a smallish company, I found that the girl actually accepted a suggestion. Until they demonstrate otherwise I shall continue to use Fireside.
I love working with Fireside. I haven’t had a single problem since I’ve started my services with them back in September. Great customer service every time I call.
Their rates are the lowest I have found anywhere.
They email my monthly bill to me each month on time.
They have the lowest customer service charges of ANY Natural gas provider–that is why I switched to them.
After moving to a new city and requesting quotes from several different companies, I found FireSide. Not only are their services competitively priced, but their stellar customer care team made moving that much easier.
Always have had good customer service and good rates with Fireside. Compared rates with another server and could not get a better rate then I did with Fireside. Thank you for all your quality service.
I have never had any issues with Fireside after having them for just over a year. I have never even had to call them for anything, but judging by how they run their business, I could only imagine how well their customer service handles things.
I’ve been a long time customer of FireSide Natural Gas. The rates are competitive and the customer service is excellent. They have paperless billing and easy online payment options.
Fireside Natural Gas provided the lowest rate right upfront without any hassles or negotiations. They know how to do business and satisfy customers all at the same time.
I have loved the service and the easy payment options. I opted for the autodraft and they always notify me in plenty of time before my bill is due. They email me a copy for my files too. No complaints whatsoever!
Fireside has been great! They are local and very friendly. I always get to speak with a live person rather than an automated recording. They always have the best rates. I highly recommend their services.
My fiance and I just moved to Georgia. We was a little skeptical about using gas but to our surprise the gas stove works better than an electrical stove.Heats the water up quickly.The food cooks very fast and comes out beautifully… The …
Real straightforward and easy set up, the customer service is very good and the representative was very friendly! Also the best price per therm in North Fulton! Their website is good but has a few technical issues. Nothing major though!
We ALWAYS pay our bill in advance. In fact, we usually have a bill credit because we pay more than the estimated future amount shown on the bill. However this month, we waited until the actual bill was posted. A couple of days later, the …
No hassle service! The gas flows, I pay via monthly deductions from my checking account. Helpful customer service. After the one year intro. rate, they matched competing price offers for another year.
I’ve been with Fireside fir over 2 years now and have lowered my bill significantly! They have great customer service and are always very helpful in getting their customers the best deals and keeping them satisfied.
The staff at Fireside have been nothing short of perfect customer service. In a world of, on hold hard to understand and rude dismissed people that I deal with, this company is a breath of fresh air. …
Fireside Natural Gas was an easy switch, supurb customer service, no hassles and the best rate available! Just received my first bill and no surprises!
I have had these guys for years. The account service fee is very low ($4, I think) and they have consistently had the best prices per therm every time I have looked. All my interactions with their customer service have been fantastic.
The customer service is merely OK! They aren’t a company who really looks to make sure their customers are handle with care. I hardly contact them usually go through the automatic system. The time I called to ask for an extension it was a …
Awesome and as loyal to You as you are them. Always friendly and quick to straighten out issues. Price matching never a problem. Unlocking to relock, no problem. Keep treating me like a king and I will be a customer for life. Comcast and AT&T should learn from them how to treat customers!
Hassle free utility company: the online profile is user friendly and efficient.
Rates were quite reasonable and Customer service is really good. Overall, it was what an experience with a utility company should be: Easy!
Our experience with FireSide has been GREAT! I’m actually sad that we are moving and having to end our business with them. I came from 6 years with another marketer and FireSide has been WAY better than our only other marketer that we have had.
My dad spoke with Janay at Fireside yesterday. Her customer service ability was excellent. She walked my 91 years young dad through the steps necessary to switch his gas service to Fireside. She was patient, and very informative. Today …
This is Michelle Ringo, customer #041200163. I am a Fireside customer. I give Fireside 5 stars for great service and awesome customer service. I would recommend them to EVERYONE. After making a terrible decision to switch marketers, I am back and will never leave again!!!
I have been a customer with FireSide since 2009 and this is the BEST COMPANY! They always have the excellent rates and the customer service is outstanding. Ken and everyone in customer service have been super friendly and helpful. Highly recommend FireSide!
Fireside has been a great provider of our natural gas for a number of years. I highly recommend them because of their great customer service department, as well as competitive pricing.
We’ve used Fireside Natural Gas for five years, and been very pleased with their low rates for loyalty and easy auto-pay program. The website isn’t the smoothest in the world, but they’ve worked on it, and it’s pretty easy to use now.
I don’t blame the local contractor. He is a nice guy. I had forgotten to pay my bill at the beginning of last month. He knocked on my door and gave me a heads up. My problems began when I called fireside to pay my bill. As a matter of …
I have received nothing but 5 star customer service from Fireside. I have recommended them to numerous friends and family who are now happy customers. Month in and month out they are the lowest cost per therm in the market.
Every time I call Fireside’s customer service, I always get someone friendly on the other end. I’ve been with them for about 7 years because their rates are always the cheapest because they’ll match any competitor’s price if it happens to be lower. I can’t think of any reason why I would switch from Fireside.
Great company and great service. Anyone that has had to deal with Atlanta Gaslight knows how miserable signing up for and starting gas is in the metro area. Fireside more than makes up for the inconvenience of having to deal with AGL and their employees. Highly recommended
I’ve have been with Fireside Natural Gas for two years, I am happy with the service that I receive. They have the best rates, and now I have a rate that is so low, 36 cents per therm locked in for the next 12 months.
Switched to FireSide when we moved to our new house two years ago and couldn’t be happier. Great customer service, and great rates! We have referred multiple friends to make the switch.
I just wanted to say thank you so much to Janay for her excellent help as I signed up for NG service this year. Every year I sign up for 6 months of natural gas service and every year I call several providers and compare rates. I have …
The absolute worst experience I have ever had with a utility company. I would STRONGLY recommend you DO NOT DO BUSINESS WITH THIS COMPANY, BASED ON MY EXPERIENCE. I was a regular customer who paid on time and wound up switching because they …
FireSide is the most competitive company I found in the Atlanta area and has excellent customer service. Even in the dead of winter, our bill was very reasonable. Highly recommend FireSide!
I wish I could give zero stars. This is a horrible company. I had a 6 month contract and figured when it was over they would shut off the gas. Wrong. Even though I wasn’t using it and the contract had ended.. they still kept charging me. So …
We have just renewed for the 3rd or 4th year with FireSide. They have been the easiest to work with of any gas supplier that we have every used. Ashley has been a pleasure to work with! Highly recommended
I have been with Fireside Natural Gas for three years now and have enjoyed being a customer with a company who provides quality service at an affordable price. I would definitely recommend Fireside to anyone who is looking for a great gas company that will provide customer service that stands out from all the others.
I had the pleasurable experience of having my gas service thru Fireside. From the onset the experience with Fireside was positive, respectful and customer centric in their approach to their customers. My experience so positive, I referred …
I have been using FireSide Natural Gas for over 10 years in three different homes. It is by far the most professional and courteous service provider I have had the pleasure to have services with.. I have lived all over the world and all …
We’ve been a Fireside customer for years. Every time I call, I get someone on the phone almost immediately. Customer service has been excellent, and their prices have beat all competitors.
I’ve used Fireside nearly three years now. They made the transition from an apartment to my home last year very fluid. I really appreciate that considering my wife was eight months pregnant at the time. Now, in lieu of entering me to win a …
Working with the staff at FireSide is always a seamless process and we’ve always had a quick response with any questions we may have. In a world full of impersonal business transactions, FireSide definitely sets themselves apart with their service.
I am going on my 3rd year with Fireside and have found them to have the most competitive prices in the Atlanta market with excellent customer service. I would highly recommend you check out their fixed price rates. Plus, they will meet any published rate.
It is all the same gas so you might as well pay the lowest amount for it. I have been with Fireside for years and they still have the lowest rates I can find. All my experiences with customer service have been a pleasure.
FireSide always beats the best offer out there for natural gas suppliers. I’ve had nothing but good service, courteous customer care specialists and lower gas bills. Go with FireSide Natural Gas – you won’t be sorry!
Often it is hard to find a company with good pricing / customer service but with FireSide Natural Gas you definitely have a win in both fronts.
Besides that there are perfect online ways to access personal accounts that have insight in our usage / payments and any other information that you might want to look at.
Ok then—I typically don’t write reviews for companies I do business with, unless that is if they do a lousy job with their products, goods, services. …
Fantastic Customer service, they have the best rates and the website is easy to navigate. I have tried several others, and recently came back to Fireside – even incurring early cancel from other provider to do so. Highly recommend
I have studied all the natural gas marketers closely, for years. FireSide has often been the lowest for fixed price plans. And if they’re not, they will match anyone’s published price, for free or a small re-contract fee. They also give $2 …
Fireside has been our only gas provider! Whenever our contract is up I call and get the best rate from anywhere that I have checked. No haggling! Great customer service!
I was requesting new gas service and had a few questions regarding the process. The FireSide team I interacted with, Ashley and Tracey, were both very friendly, professional, and knowledgeable. It gives me a level of comfort committing to new business with FireSide.
Have been consistently the lowest (or second) in price. If not lowest they have always matched the one who was. We have had no need to contact customer service other than annual contract renewal, but it has always been an efficient …
We have received nothing but great customer service from FireSide Natural Gas. Everything flows so smoothly, it is easy to forget they are there. However, when we have contacted them, we have received great service and they helped us lower our rate and save money.
Great seamless service. We were pleased with the efficancy of switching our gas on when we moved to Georgia one year ago. Very cost competitive with other gas companies in the area. I love the paperless billing and that Fireside is committed to reducing waste and the environment.
I’ve always had incredible experiences with Fireside. Every customer service representative was very nice & helpful. They have been fast & efficient. I have referred friends & family to them several times.
We have been very satisfied with Fireside natural Gas over the years they have provided our natural gas service. We had no no service issues or billing issues and when we do need to contact them, they are very prompt in responding. The one think We really like is when we call, we get a real person to answer the phone and not a machine.
We have been with FireSide for several years now. Pricing is always competitive (they match offers), customer service good, and we handle all our billing/payments electronically. Good stuff!
i’ve used FireSide for 4 years now and had no problems at all. Friendly when i called for questions. They send me my monthly bill and it’s easy for me to pay online if I want. it’s a good relationship
I was using Fireside Natural Gas at my house at River Ridge in Alpharetta for a number of years before I sold my house this spring. They always gave me the lowest rates and they have a good customer service department that answers the …
I’ve had Fireside Natural Gas as my natural gas provider for over one year now. Their rates are consistently the best and they are always available when I need them. I would highly recommend them fas a natural gas provider.
We have had Fireside for many years. Would never think of changing. When it’s time for renewal they always match lowest competitive price out there. There billing is always easy. Fireside has always been a pleasure to do business with!!!!!
When my mother bought a house with natural gas, she had no credit rating since she has never borrowed money. Fireside worked with her to get service when other companies wouldn’t. They always are easy to get in contact with for customer service!
I switched to FireSide because of their low therm rate and the previous company (Shell now MXEnergy of 10 years) refused to match it. I have the same consumption annually however, my heater went out 12/31/14 and remained out until I could …
Hello to everyone. I am here to express my enthusiastic satisfaction with FireSide Natural Gas. I have been their loyal customer for many years. I enjoy the BEST natural gas rate, along with excellent customer service. They are reliable, and I am truly a fan of FireSide Natural Gas. 🙂
FireSide is the best little secret in natural gas!! The customer service agents are poliet and knowledgeable on top of being friendly. The prices are lower than most of the competition. I have not experienced any bad things at all with FireSide! If you don’t already have them give them a call to inquire.
I see I am not the first to write a glowing review (forgive the pun) for Fireside or for Ashley. These people could teach the world what EXCELLENT customer service looks AND feels like. Every single time I call in…and no matter the …
When I moved to the Atlanta area I chose Fireside to meet my natural gas needs and I’m so glad I did! They have been so kind and helpful. Setup was easy. Monthly statements and payments are available online. They even give me a courtesy call if I forget to log in and make my payment! Everyone should choose Fireside!
T. Sanford
Fireside has the best rates and excellent customer service! When i call in to make a payment it literally takes about 2 minutes because you are always talking to an actual person! Ive been with them for 3 years and it has been an awesome experience!
When I called fireside a few years ago, I actually reached a person. THAT alone impressed me. Not a slew of prompts to reach a scripted customer service rep that didn’t LISTEN. I’ve been very pleased with their service ever since. Their rates are extremely competitive!
Fireside has been great. Easy to set up, very competitive rates, and convenient to pay online. They have a great referral program and would definitely consider them if you’re shopping for a provider.
I’ve been a FIreside customer for a few years. They’ve always lock me in at the best rates each time I’m up for renewal. They have excellent customer service (I’ve only called to re-lock in my rate). I’m signed up for auto-bill pay which helps me review my bill prior to being charged.
I’ve been a Fires Side customer for several months now and would NOT recommend them to anyone. I make a rather decent salary but tonight was the second time that I have come home to a cold shower due to a disconnection simply because no one …
I am EXTREMELY wary of leaving a 5-star review so early on with this service, as I’m sure I’ll regret it in the coming months. The natural gas provider situation/monopoly in Atlanta is absolute BS, but I’m going to take a leap of faith with …
I have been incredibly happy with the service, pricing and staff at Fireside Natural Gas. They are very competitive with their rates and anytime I’ve had to call with questions or concerns they’ve been extremely friendly and offer great …
I have been very happy with FireSide Natural Gas as my gas provider. They are reliable and easy to reach if I have a question. Their rates are competitive and they have offered me the best rates I can find.
Great rates, great customer service. No complaints so far. Probably one of the best gas marketers out there. The passthrough charge is going to be the same with all of them, at least Fireside does what they can to reduce the standard unavoidable costs.
It is easy to talk to a human when I call. The reps are friendly, professional and knowledgeable. They helped me save money on my gas bill, too. Really like the personal touch. Highly recommend FireSide Natural Gas!
This is the best customer service I’ve ever experienced. It’s really nice to be able to get someone on the phone, I know automated services are the times we live in but when there’s an issue it’s so nice to talk to a friendly voice who actually wants to help you. I will always do business with FireSide when I’m in districts.
I was a customer of FireSide over the years I was living in Atlanta, and they were by far the best utility company I ever had the pleasure of dealing with. They answered the phone every time I called, never a robot – actually, it was …
Fireside folks have been easy to do business with and I enjoy the discount for paying directly from my bank. I still get a statement in advance with all of the details of my usage. …
Competitive pricing, great customer service, multiple bill-pay options, great easy-to-use website with optional email notifications, and paperless billing (if that’s your thing). Just about everything I need in a natural gas supplier – no muss, no fuss. Highly recommend you switch to FireSide.
Excellent Customer Service by phone and email for several years. Only one negative incident that transpired last year 2016. I don’t blame the rep because it was clear to me that management( upper or lower during 2015-2016) coerced staff …
Great company and excellent customer service.
This is very hard to find these days ! I have had just a excellent relationship with Fireside Natural Gas, they are exceptional company and staff to deal with. …
Really great rates, but beyond the rates, Fireside has amazing customer service. Their automated payment system is wonderful, but I really appreciate a friendly / helpful voice being available to help when there is an issue. I am very happy that GA has Fireside as an option.
Fireside Natural Gas is the clear winner in Georgia. Why would you choose anyone else? Atlanta Gas Light provides the actual service so when you’re choosing a gas provider, you really need to consider their customer service, natural gas …
FireSide offers the most competitive rates that I could find, and do so repeatedly – not just the first time you sign up with them. It’s easy to set up automatic payments with them too, and when there is a problem they respond promptly. We wish they offered service in Augusta as well.
Been with FireSide for over five years now. I feel like utility companies should be one of those companies about which you should have as little interaction as necessary, and looking through my emails with them, it’s all just confirmation …
Been a customer for about 8 years. I noticed a lower rate offer and called to take advantage. Ken at FireSide looked around to find an even lower rate for long time customers, and another $1 a month savings for going paperless. Lowest rate plus great service.
Fireside’s customer service was great in the process of switching from another natural gas provider, and their rates are consistently among the lowest in the Georgia market. They also allow direct draft of the monthly bill from my credit card, which allows me to get the points for those charges.
Fireside Natural Gas has been wonderful to work with. They had low rates compared to Scana and Gas South, and their customer service has been excellent. Their bills come early enough online and in the mail so I’d be hesitant to read …
I recently switched from another provider to FireSide Natural Gas. Fireside’s customer service has been outstanding, and I am very satisfied with the price. Because I also switched my mother’s home to FireSide, she and I each received a credit to our accounts.
Fireside has competitive rates and we’ve always found their customer service to be very responsive and exceedingly helpful. Would recommend. Have not had an issue to date; been with Fireside for more than four years.
The first time that I called Fireside with a question, I was very impressed that I actually got a live person rather than a recording. Each time I have called them I have spoken with a knowledgable person without having to wait and my …
The folks at Fireside are always friendly and helpful. I always feel I’m getting the best rates, and the service I receive is excellent. There may be lots of choices in the Natural Gas market, but thanks the the high level of service and favorable rates, I will remain loyal to Fireside!
For the forty years I have owned my home I have received completely satisfactory services at the best rate available to me. On the few occasions I have questions or sought help, for example for temporary suspension of service, the staff …
The website and the great rates are what originally attracted me to Fireside. I have had sub par rates and very below average customer service from GNG (as evidenced by their 1.5 star ratings…) …
I have compared rates across numerous companies and numerous plans (at the Georgia Public Service Commission’s website) for several years now and Fireside consistently comes up as a very good deal, especially considering the lower monthly …
We have had Fireside Natural Gas for about a year and a half. Coming from New England (where we exclusively use heating oil), we were at first confused about how natural gas worked in Georgia. I don’t remember how we decided on Fireside, …
Have been using them for years and love that they price match. I renewed my locked in prices recently and they gave me a lower rate than the lowest rate posted online because I was a current customer. I also reported what I thought was a …
I had never heard of Fireside, but decided to try them when I got a promotion in the mail. I stayed with them for almost 2 years and always paid on time – no issues. After fireside sent me notification that my contract was ended and tried …
I just recently called to begin service with FireSide and my experience was very positive. I was shopping around and they offered the best rate with no hassle. I was happy to learn that I had the option of paying for a year of service and …
FireSide Natural Gas has been our gas provider for over 4 years now and they have provided and excellent service since the first day. Their customer service is far superior to other gas companies. They always answer the phone (no …
We have been Fireside customers for at least a year and a half and have been incredibly pleased with our service. Not only are the rates the lowest you will find but the customer service is outstanding. I cannot possibly understand the …
. Attention REAL ESTATE INVESTORS: Fireside does NOT care about their customers. After being a promptly paying customer for 2 years, we have decided to break a recently signed contract with Fireside Natural Gas for lack of customer …
Best price and best experience I’ve ever
had with a gas provider. Fireside gave me a much better rate than the renewal rate of my previous provider. And then I discover I get a discount for auto bill …
I’ve moved to multiple locations (8 times if you must know) in the Atlanta area and Fireside has consistently had the lowest rates. If not the absolute lowest, close to it. Better yet, they are easy to deal with and answer the phone …
I have only been a customer of Fireside Natural Gas for a few months. But they made the transfer as easy as possible. I moved in order to lock into a great rate ($.34/therm for 12 months) and I have been happy with them since. Never an issue, never a complaint.
Fireside has proven to be economical, highly professional and customer oriented gas marketer/company. Each encounter that I have had with one of its representatives has proven to be a pleasant experience and yielded a prompt and efficient …
We have used FireSide Natural Gas since we bought our first house five years ago. I’ve never had a problem and whenever we get a mailer from a competitor with a lower rate, Fireside lowers our rate at contract renewal time. It is just about the only utility I’ve never had a problem with.
I have really enjoyed being a customer of Fireside Natural Gas. They will match the lowest rate of any provider. Every time I have called, the reps were polite, friendly. knowledgeable and efficient. I like getting my bills by email, that I it can’t get lost in the mail.
I am in my second year with Fireside and I rarely have a need to call them because everything can be done online! When I do call them, I get a real person and have never held more than 2 minutes! They have always been very nice to deal with! As long as their rates remain competitive, I plan to stay put for a long time!
FireSide Natural Gas is simply the best!!! Their customer service is incomparable to any other service based provider! Even when their prices were slightly higher, I called and they matched it or beat it! We’ve not had any issues with services and we’ve been with them for over 5 years now! Love FireSide Natural Gas!!!
I’ve been with Fireside for a long time ( since they were a very small company ) and have been happy the whole time. Before Fireside I bounced around from one company to the next trying to find good customer service. This is the company I …
I can not say enough good about this company! I have my very own customer service person named Matt who I think actually sleeps at work. He always is so prompt and courteous. He has literally never missed an opportunity to help me or …
Fireside is so much better than my old gas company. The don’t bug me with mailing all the time. I get my gas bill via email and that is it. They have a nice setup so I don’t have to do anything and my bill gets paid automagically. The price per therm is great and I haven’t had any problems at all with Fireside.
I am so pleased with Fireside. The representatives always work with me to get the rate possible for the churches natural gas. They are so cordial and yes they truly care. Thank you Fireside for great customer service.
Love FireSide natural gas. Their customer service is top notch. I was able to get right through and didn’t spend more than two minutes on hold through the entire call. Thanks for the “warm” friendly service. They make paying the bill a …
We have used Fireside Natural Gas for years. So glad we switched.They are Tops in customer service and rates, and the bill is easy to read. They have a real live human being ;)answer when you call and they are always Professional, Polite …
I decided to go with fireside natural gas two years ago and not once have I had a problem. My lease is up during the Christmas/New Years holidays and even though they were closed they made sure to figure out a way we could have the gas …
To be fair, this review was solicited by an email request from Fireside. But having been a happy customer for almost 7 years at three properties, I have no problem with giving them a 5-star rating. …
I first signed up with Fireside several years ago. Great rates, great service, never a problem. I changed when I got a promotional offer from GNG that included Delta points. Within a few months I regretted it because of poor customer …
FireSide Natural Gas has done a great job in providing our gas needs. Their prices were the best we found, and the service has been extremely good. A real person is always available should we ever have a question, which is wonderful. We’ve been very pleased with FireSide, and other family members use them too!
As a Georgia customer who has a choice of any natural gas company, I’ve used almost all of them. The biggest problem with many these guys happen when your year is up and your rate goes up 3-5 times what you were paying. Fireside has never …
Fireside offers great rates with excellent customer service. At first hesitant to take advantage of their automatic payment plan, now I am so happy I did. I do not have to worry about late payments and I still receive an email every month informing me of my paid bill.
I wanted to write of my very positive dealings with Fireside Natural Gas. I began doing business with them 2 years ago. after a good bit of research of the Georgia Natural Gas published rate chart of all of the providers and visiting Clark …
We started using FireSide Natural Gas this past winter, and our experience with them was amazing. They had the lowest rate that I could find, and I heard about them through Clark Howard. The nicest thing was that they were able to offer …
Every 12 months, I call around to different gas companies because whoever was servicing my residence always ups their rates. I called the company whom I was already doing business with and asked if they could offer me a better rate. They …
Fireside Natural Gas has been my gas company for the last four years, and I am very happy with both the low rates and the outstanding customer service. When I recently sold my home and had a two-month wait to move into my new home, they paused my service and reinstated it, with no extra charges. I highly recommend Fireside.
When I moved to Atlanta 5 years ago, I did a lot of research into which natural gas company I should use. Fireside had the best rates then, and they still have the best rates today. If you can find a better rate, which has only happened …
We’ve had Fireside Natural Gas as our natural gas provider for a number of years now. Every year they give us the option of locking in our rate which has saved us tons of money and it is nice to know you’re getting the best rate year after year without having to shop it. They have great customer service as well! Highly recommend them!
We had a couple of difficult experiences with issues on our home service, and all were eventually resolved. We had to make a quick choice for a natural gas provider for our business, so with some reservations we selected Fireside for that …
Highly recommend Fireside for your natural gas service. I used to switch to a different company every year to get the best rate. But several years ago, I became a Fireside customer and no longer go through the hassle of switching companies. Fireside matches the rate of its competitors if it’s lower than theirs. Best customer service!
I switched to FireSide gas a couple of years ago and have been very happy with their service as well as their prices. Much better than the two previous providers. Their website is intuitive and makes payment convenient. I also like their timely reminders for upcoming payments. Very pleased!!
I’ve been with Fireside since 2009 and I haven’t had any issues. Renewal by phone or web has been extremely simple and they will even match competitor prices when you renew. If you look at the comparison on the Georgia Public Service …
FireSide is a great company, and I have been a satisfied customer for a number of years. I had an issue with the Atlanta Gas Light pass through charges when I first became a customer, and the president of FireSide contacted me personally …
Fireside has been easy to work with. Never any problem with the gas service or billing. The office staff I have had a chance to talk to have all been genuinely helpful. Their rates are always competitive, and when I find a teaser rate that is lower from another provider, they have been willing to match it.
We’ve been a Fireside Natural Gas customer for more than 5 years. Each and every year as my renewal approaches to lock-in rates, I am sent a reminder letter. During this time, I always compare with other companies. Usually Fireside is …
Last September, I was looking for natural gas providers and comparing prices per therm. It had been a few years since I used gas because my last apartment was total electric. …
My husband and I moved to a new location last July and after researching all the gas companies we found FireSide to have the best prices and there customer service in setting up our service was exemplary! After living in our home for a …
I have been a Fireside Natural Gas customer for many years now, and I have been extremely happy with their customer service. On a couple of occasions, they were willing to work with me on my rates to ensure that I was happy and would remain …
I have been a customer with FireSide since 2010 at 3 different apartments and homes, and I love them! They always have the best rates and the customer service is always nice. The fellow who turned my gas on at my last apartment even helped …
We have been with Fireside for around 8 months now. They were the cheapest company that we found and after reading some reviews about the customer service they provided, we went with them. We have been happy with the service they provide. …
I have used Fireside services for several years, and I have not had any single negative experience. They have always offered competitive rates, and had one of the best customer services I’ve experienced in years. I worked with Ken …
So far, so good after 3 months. The setup was quick, easy, and without a hitch. I also liked how I felt like a customer to them, as opposed to just a number with the larger gas companies. And from my research, their pricing was very …
We’ve been Fireside customers for 6 years now, and have always had great service and competitive prices. Whenever I get our renewal notice in the mail I search around for the cheapest price for our preferred plan, and if it’s not Fireside …
I used Fireside Natural Gas last winter for my gas furnace. It was extremely easy to get the account set up and the price per therm was better than any of the competitor prices at the time I signed up. …
Fireside Natural Gas has been great for me. They are responsive on the phone, their website and policies are easy to navigate, they send you a reminder when you need to renew your fixed rate. When you call you talk to a real person. Once, …
I have been a customer of Fireside Natural Gas for the past year. I had a very easy and pleasant experience setting up my initial service. I never had a bill I needed to dispute. Their rates are really good and perfect for the families who …
We use Fireside for our residence and our business. Everything has been seamless so far. Customer service is outstanding. With new options popping up apart from the older standby gas companies, we were happy to switch (after calling about …
Fireside is smaller than some other companies, but they are very competitive. You get a real person on the phone without having to wait forever and after having their service for a few months I found a better rate and they went ahead and …
I have been a Fireside Natural Gas customer for about five years. I was initially drawn to Fireside because they offered the lowest rates of the major providers–and still do. If I find a lower promotional rate from a competitor, Fireside …
I have been a Fireside Natural Gas customer for several years and have been consistently pleased with their service. I am informed in a timely fashion when I must renew my fixed rate plan. This enables me to compare companies and take …
I’ve used Fireside for almost a decade now. The few times I’ve needed to call on their customer service, they were exceptional. They have always addressed my issues the first time I called and to my satisfaction. Two thumbs up, five stars, …
Fireside has been a blessing to work with compared to the past gas companies we used. It is nice easy to get a real person on the phone that actually cares about your situation. I operate a large gas dryer for the screen printed apparel and …
I’ve been a customer with FireSide for at least three years now and just renewed for another year. Unlike my experiences with previous gas providers, it has never been difficult to renew my service while also matching the promo rates …
I have been a Fireside Natural Gas company customer for two years. I was previously with Gas South. Their rates were competitive but I did not like their poor customer service. The initial setup was easy. Fireside has great rates and the …
I have been a customer of Fireside Natural Gas since November 2011. There are several things I really like about this company.
1. Whenever I call (which is not very often) the wait time is a couple of …
No problems with Fireside. Prices are transparent & 6/12 month fixed rates seem to reasonable compared to other providers.
I do wish they had a better online portal for account management, but I’ve never had problems getting in touch with customer service over the phone.
FireSide is an excellent company! Have had them for over a year now and no issues at all. They have competitive rates. I talked to one of my local gas appliance stores and told him my rate and was told that it was a great rate. They …
Never any issues. It was easy to change to Fireside as my gas provider and it’s super easy to renew at an excellent rate when the time comes. They are always friendly, professional, and knowledgeable when I had the need to call. Which was rarely. I find their rates to be consistently competitive. I feel valued as a continued customer.
I have been a fireside customer since 2008 and I have been very happy with their service. The customer service representatives are very pleasant, friendly and easy to work with. Their customer service fee is very reasonable compared to …
Fireside has the best customer service, that is the main reason we don’t look anywhere else for our natural gas needs. Their rates are very competitive as well.
Fireside Gas is extremely professional and timely with their customer service and communication. It’s so wonderful to not have to worry about drama or issues with them as a provider. We appreciate the great service and care! 👍 …
Working with Taylor was wonderful, quite frankly without Taylor I’m not sure our service would have gotten connected properly. She was super responsive to all of our needs and basically facilitated our successful connection from beginning to end. I highly recommend FireSide for 5 star customer service!!
Fireside gas has been great. They give me 12 month rate that is very pleasing.
Great rates and customer service. Been with them two years – the only gas company that has matched other offers without haggling.
Nothing but a great experience with fireside Natural Gas! Always great customer service over the phone when I have to call. Thanks FireSide!
I have found Fireside to be extremely customer focused and responsive. They are also very competitive with their rates – check them out, I recommend them.
Whenever I called Fireside they have been polite, professional, and timely. All at a competitive price. Try’em you would probably agree.
Fast easy customer service
Answered all my questions with features & benefits for switching to fireside. .plus..best rates
I love FireSide Gas. They take credit cards. My previous gas company didn’t!! Can you believe that!! And they had the lowest prices!!
Low rates. Great customer service! An email reminder is sent 2 days prior to your bill being due.
I’ve used them for three years. They have excellent rates and great customer service. I have had zero negative experiences with them.
A great company that has amazing rates, specials, and customer service! Love doing business with FireSide Natural Gas, LLC.
Switched to Fireside about 6 moths ago, and their web interface is one of the better ones I have seen for billing and payment processing.
My experience with Fireside has been nothing short of outstanding. They acted like they wanted me as a customer, where where I came from,”take it or leave”. And I did
Second time trying their service. We usually choose the company with the lowest price, but I think they’re honestly worth a little more just to have the customer service and consistency.
No other Gas provider out there has given me a better rate then Fireside natural gas I definitely would recommend them to a friend a neighbor or a relative!!!
Great customer service with competitive rates, human employee picks up almost immediately. Easy billing and email notifications. Love the auto-pay!
I have used FireSide for years. I chose them because of their pricing, and I was pleasantly surprised by their professional and personal customer service.
Having Fireside as my gas supplier has been wonderful experience. hassle-free and great rates!! LOVE!!
We are new with FireSide, but they made the process simple to change over to them and were very helpful. Their pricing was the lowest!
These are pathetic and rude customer care guys.
They don’t even care about customer, always try to pretend that the are reviewing the previous conversation and waste lot of time. …
This is the best natural gas company that has the lowest gas per therm and the most reliable support that I could ever ask for and you be sure I am going to be with FireSide Natural Gas for a long time.
We have been using Fireside Natural Gas for our home and business for years. They have great customer service and excellent rates!
Fireside has great rates and lower fees than other local providers. They made switching super easy too.
Fireside natural is really awesome. They were easy to get started. Their pricing was great. Thank you fireside!
The most competitive prices year in, year out. Customer service has been excellent – effective and friendly, a rare trait today. Highly recommended!
This is my 2nd year with FireSide – so happy I switched to them! Great rates and excellent customer service!
Love doing business with these folks. They are on point and have always been cordial speaking with any of the representatives.
FireSide Natural Gas has been wonderful and I would strongly suggest them as a gas company. Not only do they have extremely competitive rates, they are always quick to respond and help when needed.
Fireside is great. Never a problem with my bill or payments. They also match prices of competitors.
Fireside is always easy to talk to customer service and I really appreciate that. They also are quick to help do whatever they can to make things right.
Great service on our business account. Very helpful and proactive customer service representatives.
Excellent service for my business account(s). Exceedingly proactive in setting up service options and keeping us informed. Best utility service anywhere.
Rip off
Year 2 more than doubled!
Had on auto pay so didn’t notice it for a month, they wouldn’t reduce. …
Great customer service. It’s a little bit more expensive than some competitors but I’m completely satisfied with Fireside overall.
Been with them for over a year, no issues whatsoever and they matched prices when my 1 yr was up. Easy convenient online payment and paperless billing.
From my experience it is a great company with a very
kind and helpful customer service! …
Fireside was recommended to us by our realtor and we’ve had zero complaints. Competitive low rates and great customer service!
Prompt, courteous help. No wait, pleasantly assisted and problem solved. Very pleased and felt that it was sincere when she thanked me for choosing Fireside. Would recommend.
Pretty solid gas company and they had the best rates so theres nothing really to complain about. I think they matched a lower rate from someone else when I renewed this year without even hesitating.
We have used Fireside for over 10 years – they always have the best annual rate lock and excellent customer service!
Great experience! They offer very comparable rates, customer service is quick to get ahold of and online billing was easy. I will definitely use them again.
I have got very good service from Fireside. All my request and questions were solved over telephone and in very promptly. It is a good company.
The rate has been the lowest and most stable which is wonderfully in this competitive market! Will continue with Fireside as I’m happy with their rates and service.
I have been using Fireside for business and residential service for years and they always have had the most competitive rates and by far the best customer service.
Simple and cheap. I chose fireside for the price, but have had no issues like you sometimes get with cheaper companies. The app isn’t flashy, but has always worked fine for me.
They debited a payment out of my account with out my authorization. That is not right! So now I will go and cancel my debit card. I put in a call this morning at 8 am and left a message for the manager to call me back and then called back …
Fireside always has the best prices (you can compare on the Georgia PSC website) and, in the unlikely event you need it, their customer service is outstanding. Really. Highly recommend.
Worked with many Gas companies, both residential and commercial. FireSide has the best customer service with reasonable prices.
We switched to FireSide Natural Gas this year because they offered the lowest price. The switch was very easy, handled with no problems.
I have been very pleased with my service from FireSide Natural Gas. Their customer service (I talked with Ken) is wonderful when you have questions and their rates are the best around!
Knowledgeable, courteous, thorough, and swift customer service via telephone by Ken today. I’m glad to have Fireside Natural Gas as my gas provider.
We’ve been with Fireside for over 10 years and they’ve never disappointed! Customer service is stellar and rates are always competitive.
Never had any problems with FireSide Natural Gas, they gave me and my mom a discount because she recommended me and my rates are very low!
Fireside is great! They almost always have the lowest rate around, and I’ve never had any issues with them. I’d definitely recommend!
FIRESIDE is an AWESOME company to do business with…they have responded to all my customer needs -they respond promptly if I have questions – they have followed up promptly on any issues. …
Fireside Natural Gas has been my natural gas marketer of choice for several years now. They have very competitive rates, and their staff is always courtious and helpful.
Switched from Georgia Natural Gas after they tried and failed twice to set up service at my new address. Signing up for FireSide was quick and easy and now I have gas!
I have been with Fireside for years and will continue to be a satisfied customer. The combination of great rates and superb customer service cannot be beat!
I love the fact that this is a local company, but even so, their rate matching policy is great, and when it come time to renew, they reach out with an offer that is just too good to turn down. …
Terrible how they treat customers who are always on time, 90+$ disconnection fee i guess thats how they get there money automatically charge reconnection and disconnection fee im assuming thats two fees for THAT AMOUNT at least it better …
i would recommend fireside to everyone. they have the best service and lowest prices. did i mention that the rate is incredible! I saved over 60% on my bill by switching. make the switch now
We have service with Fireside and have been very pleased. I really like it that by enrolling in auto-pay and not receiving a mailed invoice saves costs.
FireSide Natural has been pleasant to deal with. They have assisted us in following the market price of gas as it came down.
They had hands down the best rates and I called every gas company before I made my decision. I went through an entire winter season and the service has been excellent! I would definitely recommend this gas company.
Horrible customer service and if you end up not re-sign up for a rate, it balloons to a much higher cost/therm. They communicated to me once by email about the impending milestone and once I found it on my bill, they refused to adjust my bill.
been with them for years. they price match any offer from any gas supplier, at every renewal, they auto-bill-pay by credit card, they are almost* a perfect supplier! …
I’ve been a Fireside customer for many years. Responsive customer service and competitive rates make renewing with Fireside year after year an easy choice.
I’ve used Fireside for several years and I’ve always had excellent customer service. I’ve had other providers in the past, and none compare. Highly recommend Fireside!
I have nothing but praise for fireside natural gas. Their customer service is second to none. It’s so nice to call and speak to a real person who can address my needs with competence!
We have been with Fireside for many years. They have great customer service and have always been extremely competitive with their rates. I definitely recommend them! 🙂
We recently moved to Atlanta and into a leased house and kept noticing a slight odor when we came into the kitchen but it was elusive and we couldn’t pinpoint whether it was just the air movement or an actual gas odor. Then when a …
Great service, great rates! Recommended by my mom (who has been a happy customer for years) and as a customer for almost 2 years now I feel the same way. Consistently low prices, easy pay options, and helpful customer service.
I have had no problems with Fireside. I never need to call them. I receive my bill via email and it has worked out fine.
We have used Fire Side Natural Gas for many years and have never had a problem and when we check the rate they are as good as you can find.
I have owned my home for about 40 years and would not change.
Larry Lindsey
Clarity. This is what I’ve experienced in my dealings with Fireside. In signing up, billing and now, as I move away – ending the contract. I appreciate that closing my account was quick, clear and simple. Hassle free. Thanks
I have enjoyed these folks, and until now I don’t think I ever thought that or said anything like that about a utility company! When it comes time to roll over my contract, they will match the best price in the current market. That saves them and me a lot of time versus changing gas companies!
Seamless transition. Have had no issues with service and they contact you when your rate term expires to give you the opportunity to lock back in before moving to variable. Also have best rates I could find anywhere. Would highly recommend!
FireSide was quick and responsive when the company I work for needed to get logged in. Taylor B was fast and fantastic. I would recommend their services any day!
Very friendly and helpful. Never have had a negative experience. I renew each year and the associates and by the small chance I have found a lower rate, they have been quick to match. Very satisfied!
Great service, lowest rates. Incentives for paperless billing, and auto pay. Happy to have switched over a few months ago. Customer service reps are very nice. Happy customer here!
3-4 years? Favorable experiences. Good at price matching the competition. As a smallish company, I found that the girl actually accepted a suggestion. Until they demonstrate otherwise I shall continue to use Fireside.
I love working with Fireside. I haven’t had a single problem since I’ve started my services with them back in September. Great customer service every time I call.
Their rates are the lowest I have found anywhere.
They email my monthly bill to me each month on time.
They have the lowest customer service charges of ANY Natural gas provider–that is why I switched to them.
After moving to a new city and requesting quotes from several different companies, I found FireSide. Not only are their services competitively priced, but their stellar customer care team made moving that much easier.
Always have had good customer service and good rates with Fireside. Compared rates with another server and could not get a better rate then I did with Fireside. Thank you for all your quality service.
I have never had any issues with Fireside after having them for just over a year. I have never even had to call them for anything, but judging by how they run their business, I could only imagine how well their customer service handles things.
I’ve been a long time customer of FireSide Natural Gas. The rates are competitive and the customer service is excellent. They have paperless billing and easy online payment options.
Fireside Natural Gas provided the lowest rate right upfront without any hassles or negotiations. They know how to do business and satisfy customers all at the same time.
I have loved the service and the easy payment options. I opted for the autodraft and they always notify me in plenty of time before my bill is due. They email me a copy for my files too. No complaints whatsoever!
Fireside has been great! They are local and very friendly. I always get to speak with a live person rather than an automated recording. They always have the best rates. I highly recommend their services.
My fiance and I just moved to Georgia. We was a little skeptical about using gas but to our surprise the gas stove works better than an electrical stove.Heats the water up quickly.The food cooks very fast and comes out beautifully… The …
Real straightforward and easy set up, the customer service is very good and the representative was very friendly! Also the best price per therm in North Fulton! Their website is good but has a few technical issues. Nothing major though!
We have been FireSide customers for a couple of years with no issues. Their rates are always competitive. I even recommended my mother-in-law.
We ALWAYS pay our bill in advance. In fact, we usually have a bill credit because we pay more than the estimated future amount shown on the bill. However this month, we waited until the actual bill was posted. A couple of days later, the …
No hassle service! The gas flows, I pay via monthly deductions from my checking account. Helpful customer service. After the one year intro. rate, they matched competing price offers for another year.
Do not recommend…
They didn’t credit one of our payments correctly and ended up charging us late …
I’ve been with Fireside fir over 2 years now and have lowered my bill significantly! They have great customer service and are always very helpful in getting their customers the best deals and keeping them satisfied.
The staff at Fireside have been nothing short of perfect customer service. In a world of, on hold hard to understand and rude dismissed people that I deal with, this company is a breath of fresh air. …
Fireside Natural Gas was an easy switch, supurb customer service, no hassles and the best rate available! Just received my first bill and no surprises!
I have had these guys for years. The account service fee is very low ($4, I think) and they have consistently had the best prices per therm every time I have looked. All my interactions with their customer service have been fantastic.
The customer service is merely OK! They aren’t a company who really looks to make sure their customers are handle with care. I hardly contact them usually go through the automatic system. The time I called to ask for an extension it was a …
Awesome and as loyal to You as you are them. Always friendly and quick to straighten out issues. Price matching never a problem. Unlocking to relock, no problem. Keep treating me like a king and I will be a customer for life. Comcast and AT&T should learn from them how to treat customers!
Hassle free utility company: the online profile is user friendly and efficient.
Rates were quite reasonable and Customer service is really good. Overall, it was what an experience with a utility company should be: Easy!
Our experience with FireSide has been GREAT! I’m actually sad that we are moving and having to end our business with them. I came from 6 years with another marketer and FireSide has been WAY better than our only other marketer that we have had.
My dad spoke with Janay at Fireside yesterday. Her customer service ability was excellent. She walked my 91 years young dad through the steps necessary to switch his gas service to Fireside. She was patient, and very informative. Today …
This is Michelle Ringo, customer #041200163. I am a Fireside customer. I give Fireside 5 stars for great service and awesome customer service. I would recommend them to EVERYONE. After making a terrible decision to switch marketers, I am back and will never leave again!!!
I have been a customer with FireSide since 2009 and this is the BEST COMPANY! They always have the excellent rates and the customer service is outstanding. Ken and everyone in customer service have been super friendly and helpful. Highly recommend FireSide!
Fireside has been a great provider of our natural gas for a number of years. I highly recommend them because of their great customer service department, as well as competitive pricing.
We’ve used Fireside Natural Gas for five years, and been very pleased with their low rates for loyalty and easy auto-pay program. The website isn’t the smoothest in the world, but they’ve worked on it, and it’s pretty easy to use now.
I don’t blame the local contractor. He is a nice guy. I had forgotten to pay my bill at the beginning of last month. He knocked on my door and gave me a heads up. My problems began when I called fireside to pay my bill. As a matter of …
I have received nothing but 5 star customer service from Fireside. I have recommended them to numerous friends and family who are now happy customers. Month in and month out they are the lowest cost per therm in the market.
Every time I call Fireside’s customer service, I always get someone friendly on the other end. I’ve been with them for about 7 years because their rates are always the cheapest because they’ll match any competitor’s price if it happens to be lower. I can’t think of any reason why I would switch from Fireside.
Great company and great service. Anyone that has had to deal with Atlanta Gaslight knows how miserable signing up for and starting gas is in the metro area. Fireside more than makes up for the inconvenience of having to deal with AGL and their employees. Highly recommended
I’ve have been with Fireside Natural Gas for two years, I am happy with the service that I receive. They have the best rates, and now I have a rate that is so low, 36 cents per therm locked in for the next 12 months.
Switched to FireSide when we moved to our new house two years ago and couldn’t be happier. Great customer service, and great rates! We have referred multiple friends to make the switch.
I just wanted to say thank you so much to Janay for her excellent help as I signed up for NG service this year. Every year I sign up for 6 months of natural gas service and every year I call several providers and compare rates. I have …
The absolute worst experience I have ever had with a utility company. I would STRONGLY recommend you DO NOT DO BUSINESS WITH THIS COMPANY, BASED ON MY EXPERIENCE. I was a regular customer who paid on time and wound up switching because they …
FireSide is the most competitive company I found in the Atlanta area and has excellent customer service. Even in the dead of winter, our bill was very reasonable. Highly recommend FireSide!
I wish I could give zero stars. This is a horrible company. I had a 6 month contract and figured when it was over they would shut off the gas. Wrong. Even though I wasn’t using it and the contract had ended.. they still kept charging me. So …
We have just renewed for the 3rd or 4th year with FireSide. They have been the easiest to work with of any gas supplier that we have every used. Ashley has been a pleasure to work with! Highly recommended
I have been with Fireside Natural Gas for three years now and have enjoyed being a customer with a company who provides quality service at an affordable price. I would definitely recommend Fireside to anyone who is looking for a great gas company that will provide customer service that stands out from all the others.
I had the pleasurable experience of having my gas service thru Fireside. From the onset the experience with Fireside was positive, respectful and customer centric in their approach to their customers. My experience so positive, I referred …
I have been using FireSide Natural Gas for over 10 years in three different homes. It is by far the most professional and courteous service provider I have had the pleasure to have services with.. I have lived all over the world and all …
Fireside and Taylor are the best. Consistent service, the same staff year to year, sure wish they were a residential provider.
We’ve been a Fireside customer for years. Every time I call, I get someone on the phone almost immediately. Customer service has been excellent, and their prices have beat all competitors.
I’ve used Fireside nearly three years now. They made the transition from an apartment to my home last year very fluid. I really appreciate that considering my wife was eight months pregnant at the time. Now, in lieu of entering me to win a …
Working with the staff at FireSide is always a seamless process and we’ve always had a quick response with any questions we may have. In a world full of impersonal business transactions, FireSide definitely sets themselves apart with their service.
I am going on my 3rd year with Fireside and have found them to have the most competitive prices in the Atlanta market with excellent customer service. I would highly recommend you check out their fixed price rates. Plus, they will meet any published rate.
It is all the same gas so you might as well pay the lowest amount for it. I have been with Fireside for years and they still have the lowest rates I can find. All my experiences with customer service have been a pleasure.
FireSide always beats the best offer out there for natural gas suppliers. I’ve had nothing but good service, courteous customer care specialists and lower gas bills. Go with FireSide Natural Gas – you won’t be sorry!
Often it is hard to find a company with good pricing / customer service but with FireSide Natural Gas you definitely have a win in both fronts.
Besides that there are perfect online ways to access personal accounts that have insight in our usage / payments and any other information that you might want to look at.
Ok then—I typically don’t write reviews for companies I do business with, unless that is if they do a lousy job with their products, goods, services. …
Fantastic Customer service, they have the best rates and the website is easy to navigate. I have tried several others, and recently came back to Fireside – even incurring early cancel from other provider to do so. Highly recommend
I have studied all the natural gas marketers closely, for years. FireSide has often been the lowest for fixed price plans. And if they’re not, they will match anyone’s published price, for free or a small re-contract fee. They also give $2 …
Fireside has been our only gas provider! Whenever our contract is up I call and get the best rate from anywhere that I have checked. No haggling! Great customer service!
I was requesting new gas service and had a few questions regarding the process. The FireSide team I interacted with, Ashley and Tracey, were both very friendly, professional, and knowledgeable. It gives me a level of comfort committing to new business with FireSide.
Have been consistently the lowest (or second) in price. If not lowest they have always matched the one who was. We have had no need to contact customer service other than annual contract renewal, but it has always been an efficient …
We have received nothing but great customer service from FireSide Natural Gas. Everything flows so smoothly, it is easy to forget they are there. However, when we have contacted them, we have received great service and they helped us lower our rate and save money.
Great seamless service. We were pleased with the efficancy of switching our gas on when we moved to Georgia one year ago. Very cost competitive with other gas companies in the area. I love the paperless billing and that Fireside is committed to reducing waste and the environment.
I’ve always had incredible experiences with Fireside. Every customer service representative was very nice & helpful. They have been fast & efficient. I have referred friends & family to them several times.
We have been very satisfied with Fireside natural Gas over the years they have provided our natural gas service. We had no no service issues or billing issues and when we do need to contact them, they are very prompt in responding. The one think We really like is when we call, we get a real person to answer the phone and not a machine.
We have been with FireSide for several years now. Pricing is always competitive (they match offers), customer service good, and we handle all our billing/payments electronically. Good stuff!
i’ve used FireSide for 4 years now and had no problems at all. Friendly when i called for questions. They send me my monthly bill and it’s easy for me to pay online if I want. it’s a good relationship
I was using Fireside Natural Gas at my house at River Ridge in Alpharetta for a number of years before I sold my house this spring. They always gave me the lowest rates and they have a good customer service department that answers the …
I’ve had Fireside Natural Gas as my natural gas provider for over one year now. Their rates are consistently the best and they are always available when I need them. I would highly recommend them fas a natural gas provider.
We have had Fireside for many years. Would never think of changing. When it’s time for renewal they always match lowest competitive price out there. There billing is always easy. Fireside has always been a pleasure to do business with!!!!!
When my mother bought a house with natural gas, she had no credit rating since she has never borrowed money. Fireside worked with her to get service when other companies wouldn’t. They always are easy to get in contact with for customer service!
I switched to FireSide because of their low therm rate and the previous company (Shell now MXEnergy of 10 years) refused to match it. I have the same consumption annually however, my heater went out 12/31/14 and remained out until I could …
Hello to everyone. I am here to express my enthusiastic satisfaction with FireSide Natural Gas. I have been their loyal customer for many years. I enjoy the BEST natural gas rate, along with excellent customer service. They are reliable, and I am truly a fan of FireSide Natural Gas. 🙂
FireSide is the best little secret in natural gas!! The customer service agents are poliet and knowledgeable on top of being friendly. The prices are lower than most of the competition. I have not experienced any bad things at all with FireSide! If you don’t already have them give them a call to inquire.
I see I am not the first to write a glowing review (forgive the pun) for Fireside or for Ashley. These people could teach the world what EXCELLENT customer service looks AND feels like. Every single time I call in…and no matter the …
When I moved to the Atlanta area I chose Fireside to meet my natural gas needs and I’m so glad I did! They have been so kind and helpful. Setup was easy. Monthly statements and payments are available online. They even give me a courtesy call if I forget to log in and make my payment! Everyone should choose Fireside!
T. Sanford
Fireside has the best rates and excellent customer service! When i call in to make a payment it literally takes about 2 minutes because you are always talking to an actual person! Ive been with them for 3 years and it has been an awesome experience!
When I called fireside a few years ago, I actually reached a person. THAT alone impressed me. Not a slew of prompts to reach a scripted customer service rep that didn’t LISTEN. I’ve been very pleased with their service ever since. Their rates are extremely competitive!
Fireside has been great. Easy to set up, very competitive rates, and convenient to pay online. They have a great referral program and would definitely consider them if you’re shopping for a provider.
I’ve been a FIreside customer for a few years. They’ve always lock me in at the best rates each time I’m up for renewal. They have excellent customer service (I’ve only called to re-lock in my rate). I’m signed up for auto-bill pay which helps me review my bill prior to being charged.
I’ve been a Fires Side customer for several months now and would NOT recommend them to anyone. I make a rather decent salary but tonight was the second time that I have come home to a cold shower due to a disconnection simply because no one …
I am EXTREMELY wary of leaving a 5-star review so early on with this service, as I’m sure I’ll regret it in the coming months. The natural gas provider situation/monopoly in Atlanta is absolute BS, but I’m going to take a leap of faith with …
I have been incredibly happy with the service, pricing and staff at Fireside Natural Gas. They are very competitive with their rates and anytime I’ve had to call with questions or concerns they’ve been extremely friendly and offer great …
I have been very happy with FireSide Natural Gas as my gas provider. They are reliable and easy to reach if I have a question. Their rates are competitive and they have offered me the best rates I can find.
Great rates, great customer service. No complaints so far. Probably one of the best gas marketers out there. The passthrough charge is going to be the same with all of them, at least Fireside does what they can to reduce the standard unavoidable costs.
It is easy to talk to a human when I call. The reps are friendly, professional and knowledgeable. They helped me save money on my gas bill, too. Really like the personal touch. Highly recommend FireSide Natural Gas!
This is the best customer service I’ve ever experienced. It’s really nice to be able to get someone on the phone, I know automated services are the times we live in but when there’s an issue it’s so nice to talk to a friendly voice who actually wants to help you. I will always do business with FireSide when I’m in districts.
I was a customer of FireSide over the years I was living in Atlanta, and they were by far the best utility company I ever had the pleasure of dealing with. They answered the phone every time I called, never a robot – actually, it was …
Fireside folks have been easy to do business with and I enjoy the discount for paying directly from my bank. I still get a statement in advance with all of the details of my usage. …
Competitive pricing, great customer service, multiple bill-pay options, great easy-to-use website with optional email notifications, and paperless billing (if that’s your thing). Just about everything I need in a natural gas supplier – no muss, no fuss. Highly recommend you switch to FireSide.
Excellent Customer Service by phone and email for several years. Only one negative incident that transpired last year 2016. I don’t blame the rep because it was clear to me that management( upper or lower during 2015-2016) coerced staff …
Great company and excellent customer service.
This is very hard to find these days ! I have had just a excellent relationship with Fireside Natural Gas, they are exceptional company and staff to deal with. …
Really great rates, but beyond the rates, Fireside has amazing customer service. Their automated payment system is wonderful, but I really appreciate a friendly / helpful voice being available to help when there is an issue. I am very happy that GA has Fireside as an option.
Fireside Natural Gas is the clear winner in Georgia. Why would you choose anyone else? Atlanta Gas Light provides the actual service so when you’re choosing a gas provider, you really need to consider their customer service, natural gas …
FireSide offers the most competitive rates that I could find, and do so repeatedly – not just the first time you sign up with them. It’s easy to set up automatic payments with them too, and when there is a problem they respond promptly. We wish they offered service in Augusta as well.
Been with FireSide for over five years now. I feel like utility companies should be one of those companies about which you should have as little interaction as necessary, and looking through my emails with them, it’s all just confirmation …
Been a customer for about 8 years. I noticed a lower rate offer and called to take advantage. Ken at FireSide looked around to find an even lower rate for long time customers, and another $1 a month savings for going paperless. Lowest rate plus great service.
Fireside’s customer service was great in the process of switching from another natural gas provider, and their rates are consistently among the lowest in the Georgia market. They also allow direct draft of the monthly bill from my credit card, which allows me to get the points for those charges.
Fireside Natural Gas has been wonderful to work with. They had low rates compared to Scana and Gas South, and their customer service has been excellent. Their bills come early enough online and in the mail so I’d be hesitant to read …
I recently switched from another provider to FireSide Natural Gas. Fireside’s customer service has been outstanding, and I am very satisfied with the price. Because I also switched my mother’s home to FireSide, she and I each received a credit to our accounts.
Fireside has competitive rates and we’ve always found their customer service to be very responsive and exceedingly helpful. Would recommend. Have not had an issue to date; been with Fireside for more than four years.
The first time that I called Fireside with a question, I was very impressed that I actually got a live person rather than a recording. Each time I have called them I have spoken with a knowledgable person without having to wait and my …
The folks at Fireside are always friendly and helpful. I always feel I’m getting the best rates, and the service I receive is excellent. There may be lots of choices in the Natural Gas market, but thanks the the high level of service and favorable rates, I will remain loyal to Fireside!
For the forty years I have owned my home I have received completely satisfactory services at the best rate available to me. On the few occasions I have questions or sought help, for example for temporary suspension of service, the staff …
The website and the great rates are what originally attracted me to Fireside. I have had sub par rates and very below average customer service from GNG (as evidenced by their 1.5 star ratings…) …
I have compared rates across numerous companies and numerous plans (at the Georgia Public Service Commission’s website) for several years now and Fireside consistently comes up as a very good deal, especially considering the lower monthly …
We have had Fireside Natural Gas for about a year and a half. Coming from New England (where we exclusively use heating oil), we were at first confused about how natural gas worked in Georgia. I don’t remember how we decided on Fireside, …
Have been using them for years and love that they price match. I renewed my locked in prices recently and they gave me a lower rate than the lowest rate posted online because I was a current customer. I also reported what I thought was a …
I had never heard of Fireside, but decided to try them when I got a promotion in the mail. I stayed with them for almost 2 years and always paid on time – no issues. After fireside sent me notification that my contract was ended and tried …
I just recently called to begin service with FireSide and my experience was very positive. I was shopping around and they offered the best rate with no hassle. I was happy to learn that I had the option of paying for a year of service and …
FireSide Natural Gas has been our gas provider for over 4 years now and they have provided and excellent service since the first day. Their customer service is far superior to other gas companies. They always answer the phone (no …
We have been Fireside customers for at least a year and a half and have been incredibly pleased with our service. Not only are the rates the lowest you will find but the customer service is outstanding. I cannot possibly understand the …
. Attention REAL ESTATE INVESTORS: Fireside does NOT care about their customers. After being a promptly paying customer for 2 years, we have decided to break a recently signed contract with Fireside Natural Gas for lack of customer …
Best price and best experience I’ve ever
had with a gas provider. Fireside gave me a much better rate than the renewal rate of my previous provider. And then I discover I get a discount for auto bill …
I’ve moved to multiple locations (8 times if you must know) in the Atlanta area and Fireside has consistently had the lowest rates. If not the absolute lowest, close to it. Better yet, they are easy to deal with and answer the phone …
I have only been a customer of Fireside Natural Gas for a few months. But they made the transfer as easy as possible. I moved in order to lock into a great rate ($.34/therm for 12 months) and I have been happy with them since. Never an issue, never a complaint.
Fireside has proven to be economical, highly professional and customer oriented gas marketer/company. Each encounter that I have had with one of its representatives has proven to be a pleasant experience and yielded a prompt and efficient …
We have used FireSide Natural Gas since we bought our first house five years ago. I’ve never had a problem and whenever we get a mailer from a competitor with a lower rate, Fireside lowers our rate at contract renewal time. It is just about the only utility I’ve never had a problem with.
I have really enjoyed being a customer of Fireside Natural Gas. They will match the lowest rate of any provider. Every time I have called, the reps were polite, friendly. knowledgeable and efficient. I like getting my bills by email, that I it can’t get lost in the mail.
I am in my second year with Fireside and I rarely have a need to call them because everything can be done online! When I do call them, I get a real person and have never held more than 2 minutes! They have always been very nice to deal with! As long as their rates remain competitive, I plan to stay put for a long time!
FireSide Natural Gas is simply the best!!! Their customer service is incomparable to any other service based provider! Even when their prices were slightly higher, I called and they matched it or beat it! We’ve not had any issues with services and we’ve been with them for over 5 years now! Love FireSide Natural Gas!!!
I’ve been with Fireside for a long time ( since they were a very small company ) and have been happy the whole time. Before Fireside I bounced around from one company to the next trying to find good customer service. This is the company I …
I can not say enough good about this company! I have my very own customer service person named Matt who I think actually sleeps at work. He always is so prompt and courteous. He has literally never missed an opportunity to help me or …
Fireside is so much better than my old gas company. The don’t bug me with mailing all the time. I get my gas bill via email and that is it. They have a nice setup so I don’t have to do anything and my bill gets paid automagically. The price per therm is great and I haven’t had any problems at all with Fireside.
I am so pleased with Fireside. The representatives always work with me to get the rate possible for the churches natural gas. They are so cordial and yes they truly care. Thank you Fireside for great customer service.
Love FireSide natural gas. Their customer service is top notch. I was able to get right through and didn’t spend more than two minutes on hold through the entire call. Thanks for the “warm” friendly service. They make paying the bill a …
We have used Fireside Natural Gas for years. So glad we switched.They are Tops in customer service and rates, and the bill is easy to read. They have a real live human being ;)answer when you call and they are always Professional, Polite …
I decided to go with fireside natural gas two years ago and not once have I had a problem. My lease is up during the Christmas/New Years holidays and even though they were closed they made sure to figure out a way we could have the gas …
To be fair, this review was solicited by an email request from Fireside. But having been a happy customer for almost 7 years at three properties, I have no problem with giving them a 5-star rating. …
I first signed up with Fireside several years ago. Great rates, great service, never a problem. I changed when I got a promotional offer from GNG that included Delta points. Within a few months I regretted it because of poor customer …
FireSide Natural Gas has done a great job in providing our gas needs. Their prices were the best we found, and the service has been extremely good. A real person is always available should we ever have a question, which is wonderful. We’ve been very pleased with FireSide, and other family members use them too!
As a Georgia customer who has a choice of any natural gas company, I’ve used almost all of them. The biggest problem with many these guys happen when your year is up and your rate goes up 3-5 times what you were paying. Fireside has never …
Fireside offers great rates with excellent customer service. At first hesitant to take advantage of their automatic payment plan, now I am so happy I did. I do not have to worry about late payments and I still receive an email every month informing me of my paid bill.
I wanted to write of my very positive dealings with Fireside Natural Gas. I began doing business with them 2 years ago. after a good bit of research of the Georgia Natural Gas published rate chart of all of the providers and visiting Clark …
We started using FireSide Natural Gas this past winter, and our experience with them was amazing. They had the lowest rate that I could find, and I heard about them through Clark Howard. The nicest thing was that they were able to offer …
Every 12 months, I call around to different gas companies because whoever was servicing my residence always ups their rates. I called the company whom I was already doing business with and asked if they could offer me a better rate. They …
Fireside Natural Gas has been my gas company for the last four years, and I am very happy with both the low rates and the outstanding customer service. When I recently sold my home and had a two-month wait to move into my new home, they paused my service and reinstated it, with no extra charges. I highly recommend Fireside.
When I moved to Atlanta 5 years ago, I did a lot of research into which natural gas company I should use. Fireside had the best rates then, and they still have the best rates today. If you can find a better rate, which has only happened …
We’ve had Fireside Natural Gas as our natural gas provider for a number of years now. Every year they give us the option of locking in our rate which has saved us tons of money and it is nice to know you’re getting the best rate year after year without having to shop it. They have great customer service as well! Highly recommend them!
We had a couple of difficult experiences with issues on our home service, and all were eventually resolved. We had to make a quick choice for a natural gas provider for our business, so with some reservations we selected Fireside for that …
Highly recommend Fireside for your natural gas service. I used to switch to a different company every year to get the best rate. But several years ago, I became a Fireside customer and no longer go through the hassle of switching companies. Fireside matches the rate of its competitors if it’s lower than theirs. Best customer service!
I switched to FireSide gas a couple of years ago and have been very happy with their service as well as their prices. Much better than the two previous providers. Their website is intuitive and makes payment convenient. I also like their timely reminders for upcoming payments. Very pleased!!
I’ve been with Fireside since 2009 and I haven’t had any issues. Renewal by phone or web has been extremely simple and they will even match competitor prices when you renew. If you look at the comparison on the Georgia Public Service …
FireSide is a great company, and I have been a satisfied customer for a number of years. I had an issue with the Atlanta Gas Light pass through charges when I first became a customer, and the president of FireSide contacted me personally …
Fireside has been easy to work with. Never any problem with the gas service or billing. The office staff I have had a chance to talk to have all been genuinely helpful. Their rates are always competitive, and when I find a teaser rate that is lower from another provider, they have been willing to match it.
We’ve been a Fireside Natural Gas customer for more than 5 years. Each and every year as my renewal approaches to lock-in rates, I am sent a reminder letter. During this time, I always compare with other companies. Usually Fireside is …
Last September, I was looking for natural gas providers and comparing prices per therm. It had been a few years since I used gas because my last apartment was total electric. …
My husband and I moved to a new location last July and after researching all the gas companies we found FireSide to have the best prices and there customer service in setting up our service was exemplary! After living in our home for a …
I have been a Fireside Natural Gas customer for many years now, and I have been extremely happy with their customer service. On a couple of occasions, they were willing to work with me on my rates to ensure that I was happy and would remain …
I have been a customer with FireSide since 2010 at 3 different apartments and homes, and I love them! They always have the best rates and the customer service is always nice. The fellow who turned my gas on at my last apartment even helped …
We have been with Fireside for around 8 months now. They were the cheapest company that we found and after reading some reviews about the customer service they provided, we went with them. We have been happy with the service they provide. …
I have used Fireside services for several years, and I have not had any single negative experience. They have always offered competitive rates, and had one of the best customer services I’ve experienced in years. I worked with Ken …
So far, so good after 3 months. The setup was quick, easy, and without a hitch. I also liked how I felt like a customer to them, as opposed to just a number with the larger gas companies. And from my research, their pricing was very …
We’ve been Fireside customers for 6 years now, and have always had great service and competitive prices. Whenever I get our renewal notice in the mail I search around for the cheapest price for our preferred plan, and if it’s not Fireside …
I used Fireside Natural Gas last winter for my gas furnace. It was extremely easy to get the account set up and the price per therm was better than any of the competitor prices at the time I signed up. …
Fireside Natural Gas has been great for me. They are responsive on the phone, their website and policies are easy to navigate, they send you a reminder when you need to renew your fixed rate. When you call you talk to a real person. Once, …
I have been a customer of Fireside Natural Gas for the past year. I had a very easy and pleasant experience setting up my initial service. I never had a bill I needed to dispute. Their rates are really good and perfect for the families who …
We use Fireside for our residence and our business. Everything has been seamless so far. Customer service is outstanding. With new options popping up apart from the older standby gas companies, we were happy to switch (after calling about …
Fireside is smaller than some other companies, but they are very competitive. You get a real person on the phone without having to wait forever and after having their service for a few months I found a better rate and they went ahead and …
I have been a Fireside Natural Gas customer for about five years. I was initially drawn to Fireside because they offered the lowest rates of the major providers–and still do. If I find a lower promotional rate from a competitor, Fireside …
I have been a Fireside Natural Gas customer for several years and have been consistently pleased with their service. I am informed in a timely fashion when I must renew my fixed rate plan. This enables me to compare companies and take …
I’ve used Fireside for almost a decade now. The few times I’ve needed to call on their customer service, they were exceptional. They have always addressed my issues the first time I called and to my satisfaction. Two thumbs up, five stars, …
Fireside has been a blessing to work with compared to the past gas companies we used. It is nice easy to get a real person on the phone that actually cares about your situation. I operate a large gas dryer for the screen printed apparel and …
I’ve been a customer with FireSide for at least three years now and just renewed for another year. Unlike my experiences with previous gas providers, it has never been difficult to renew my service while also matching the promo rates …
I have been a Fireside Natural Gas company customer for two years. I was previously with Gas South. Their rates were competitive but I did not like their poor customer service. The initial setup was easy. Fireside has great rates and the …
I have been a customer of Fireside Natural Gas since November 2011. There are several things I really like about this company.
1. Whenever I call (which is not very often) the wait time is a couple of …
No problems with Fireside. Prices are transparent & 6/12 month fixed rates seem to reasonable compared to other providers.
I do wish they had a better online portal for account management, but I’ve never had problems getting in touch with customer service over the phone.
FireSide is an excellent company! Have had them for over a year now and no issues at all. They have competitive rates. I talked to one of my local gas appliance stores and told him my rate and was told that it was a great rate. They …
Never any issues. It was easy to change to Fireside as my gas provider and it’s super easy to renew at an excellent rate when the time comes. They are always friendly, professional, and knowledgeable when I had the need to call. Which was rarely. I find their rates to be consistently competitive. I feel valued as a continued customer.
I really like Fireside and have never had any problems with them. They’ve always been courteous, friendly and helpful when I’ve called. …
I have been a fireside customer since 2008 and I have been very happy with their service. The customer service representatives are very pleasant, friendly and easy to work with. Their customer service fee is very reasonable compared to …
Fireside has the best customer service, that is the main reason we don’t look anywhere else for our natural gas needs. Their rates are very competitive as well.
Fireside Gas is extremely professional and timely with their customer service and communication. It’s so wonderful to not have to worry about drama or issues with them as a provider. We appreciate the great service and care! 👍 …
Working with Taylor was wonderful, quite frankly without Taylor I’m not sure our service would have gotten connected properly. She was super responsive to all of our needs and basically facilitated our successful connection from beginning to end. I highly recommend FireSide for 5 star customer service!!
We love Fireside Gas. We have used them for several years and love the customer service that they provide. …