First American Property & Casualty Insurance Group
First American Property & Casualty Insurance Agency
At First American, our mission and promise to you is to provide you with comprehensive insurance solutions that provide security, protection, peace of … See more
First American Property & Casualty Insurance Group Reviews ( 102 )
(Translated by Google) If I can I chose zero star. I stole my belongings were in a moving trailer in the parking lots of the departments where I was just moving. The thieves took my receipts in a box they stole. . The insurance made calls …
(Translated by Google) This company is the worst, they invent anything to deny you coverage for damages. In my case, the claims adjuster put in his report that a defect in a part caused the damage and it does not cover me. …
114 degrees in Phoenix and my mom, Melva White, and Janet Lewis are senior citizens and they have gone 15 days without air conditioning because First American Insurance is holding the part they need because it wasn’t shipped right. Also …
The plumber cracked my porcelain sink trying to get old hardware off. Then he said he didn’t do it and first American sided with him; even though I had a picture of the metal shavings from him torking on the corroded fixture which resulted in a crack stemming from the fixture location in the sink.
A man came to my mom’s house with a small child and said he talked to her on friday to come out and update her policy, he was taking pictures of the inside and outside, my mom called me and said, did you send someone to my house? I said no, …
Apparently pitbulls are a prohibited breed? My dog is the sweetest most harmless animal. The guy that did our inspection even came in and played with my dog for a good 10 minutes without any hesitation. Absolutely DESPICABLE and DISGUSTING company.
Worst company on the planet our house was flooded by our water heater and the amount of damage that was done was twice the amount there Check was for and no one calls you back or even tries to take care of you how this company is even aloud …
my neighborhood had a hail storm with damage to all our roofs. First American said there was no damage to my roof. all the other house’s insurance in my neighborhood had their roofs replaced even their fences too. First American is the worst run away a fast as ppossible.
We had a burst pipe in my kids bedroom. Bedroom is below kitchen.
Sheet rock was soggy and fell on my kids bed. So I called and started my claim June 4, 2019. Sent plumbers report and all pictures and documents by June 18th. …
Horrible customer service. They NEVER answered the phone call. Fraud company. Why Google doesn’t have negative stars, this company even doesn’t deserve one star here.
Would give this horrendous company negative stars if I could. Had our policy cancelled because an “inspector” showed up, came inside my house, pet my dogs, told me how cute they were, and then (incorrectly) reported them as a restricted …
I had to get a different insurance policy due to a change with our HOA. Sadly, this is the one my insurance broker gave me. I had a plumbing leak that ruined my downstairs bathroom floors. At the request of Dennis Grover, the insurance …
Called because I was charged when I had already cancelled my service. Lady on the phone was so rude! Basically saying I was a liar. They are horrible and I’m so glad I cancelled my service with them!
Have great rates and when the unfortunate time a claim had it be filed, it was handled orderly and with all the support, suggestion, and more than I could have asked for. …
No stars if I could. 15 years with this company, and they just let us know they will not renew our home policy. Our house is less than 1500 feet from a brush area. 1500 feet! Our house has not moved in the last 15 years. Neither has the brush. Took our money, bailing for a ridiculous reason.
If I could I would have given them a zero star. Bad cancellation practice. Rude Customer Service. When I first called them to cancel my insurance they said that the new renter had already …..
Cancelled our policy after 15+ years for galvanized plumbing (which we had from the start) and bully breed dog. Inspector lied and said they consider the dogs temperament. My dog is almost 10 and slept on the couch almost the whole time she …
May 3rd. @ 1:30 AM, re living the last 9-months of trying to deal with an insurance company that does not care about honoring their policy.
A negative “FIVE STARS”, should be available for this ?/insurance company! …
MY opinion this company is a complete farce. The claim adjuster Dennis Grover will send you a specialist they say did they pay very well to deny your claim. They will not take any pictures do any report. Just send you about three pieces of …
Called and left a message with my claim adjuster’s Supervisor, asking for a telephone call, regarding a complaint against the Adjuster. To my surprise, my Adjuster called back stating his Supervisor requested that he call to resolve the …
If it were possible to give this company and negataive star I certainly would. No one in their customer service department is the least bit personable. A representative told me that I opened my policy in my ex’s name (how does one do that) …
I currently have this insurance company and I’m thinking about switching companies…. Me and my husbands wedding bands were stolen, which is well over $2000 and I am being told that I can only get 1500 towards my ring. I’m like really!!?? …
Filed a ongoing leak claim since December of 2018, it’s coming close to February yet I’m still waiting for my adjuster Dennis to call back. Direct calls always end up in voice mail, emails were totally ignored. Customer representatives were …
Spent over an hour on hold during my lunch two days in a row. Which I dont mind waiting but I finally selected the queue requested callback both times and have yet to recieve a call for something I was told was fixed last time I called. I …
Do not use this insurance company, I paid for home insurance in full and got a letter a few months later to tell me the policy had been cancelled through lack of payment, called and they realised their mistake, will not be renewing with this company and I suggest you go somewhere else.
If I could give “zero” stars I would. Absolutely the worst service and coverage. The adjusters are not competent and every time one has to deal with FAPCIG, they make you feel like a bottom feeder. I will be changing insurance and reporting their inaction to the State Insurance Licensing Board. Run. Run fast….
Awful. Had a claim and would go weeks between responses, despite the fact that the claim affected our only bathroom. Apparently my original adjuster “took an extended leave of absence” and they didn’t feel like letting anyone know. The …
This shady company automatically renew your policy without properly informing you or clarifying with you. After I requested a cancellation of my policy (which was supposed to be effective), the policy stayed active (which I found out months later)! Long story short, their policy is as bad as a scam.
They automatically renewed a renters insurance policy past my lease being up. The policy even stated that it ended the same day as my lease, so I had not idea that it would renew without me contacting them. So I paid for two months of …
I have First American for car insurance. I totaled my car in early January and now it’s mid-March and the car loan has still not been payed off. My adjuster doesn’t answer phone calls or emails, and I just found out that I have a new …
This is a terrible insurance company & the website is still stuck in Bronze Age. I can log into my account but it won’t let me make payment online. They have 2 of my cards on file & I told them to freely charge my card whenever a payment is …
My basement flooded over a month ago. I hired a mitigation company to start the work of getting the water out. They waited 2 weeks to send an adjuster out to my house. He came and was very unresponsive and said to talk with my insurance …
First American is the worst company ever do not get them for insurance. They do not honor their contract or their claims there was a woman there named Martha who is a claims adjuster who is one of the worst people on the planet. …
worst company that I could have ever imagined. I think 5 year old’s could have ran a better company, than whoever is running the company. Whatever you do, do not use them. They are just a huge expensive scam.
DO NOT GET THIS INSURANCE… THEY ARE JUST STEALING YOUR MONEY. IF YOU MAKE A CLAIM THEY WILL DO EVERYTHING POSSIBLE NOT TO PAY OUT! I HAVE BEEN PAYING THEM A PREMIUM FOR YEARS AND WHEN I GOT $20K DOLLARS STOLEN FROM ME THEY DID EVERYTHING …
This is the first time that i had to initiate a claim and don’t have a good feeling after reading all these horrible reviews. I got this insurance through my loan officer and hence didn’t do my research. I have a leakage in my basement …
ZERO STARS!! DO NOT RECOMMEND! My roommates bike got stolen from our garage. We went to the leasing office to let them know, we made a police report. Now we called our renters insurance company First American to make a claim. My roommate …
Google needs to implement NEGATIVE stars feature. First American is such a SCAM. Paying for the premium for 10 years and get nothing, not even a call back. Please Please Please anyone know a reliable and professional lawyer, I am so seriously wanting to sue them.
Made a claim over a month ago about a water leak I had in the kitchen. Currently living in a moldy kitchen and haven’t heard anything from my insurance company. Can’t even get ahold of the MAIN office. Wouldn’t recommend this company to anyone.
Me and my mother been living in our home for 12 years we began to do some updates on the flooring and realized under the floor was water!! Called and made a claim!! I called the company the lady that I spoke to instructed me to call Servpro …
They got the words customer service I’m still waiting over 2 months and a 1/2 for then to answer me a question do not Buy this insurance Specially if you Adjuster is Martha Flores
This insurance company is a first rate scam based insurance company that deals with property and casualty for Homes. They don’t honor Policy is held by their clients because all they care about is their bottom line. We have never had any …
This is an absolutely atrocious company! If you’re looking for an insurance company that does not return calls, is extremely rude, and will do anything possible to get out of paying a claim, then this is the one you want. We ran around in …
first american property and casualty is a joke. they put me ,my wife and my mother through hell with their delayed responses .. only to be denied on all 3 of my claims submitted monsoon season of july 2018… i showed them proof and …
I wish I could give zero stars. Worst insurance company that you could use. I flooded due to a hurricane and they denied my claim. I had to wait 10 days before I could even speak with anyone, just to be denied. I was with them for 5 YEARS …
Tried to renew my home owners insurance Online. Web page is all messed up. Couldn’t put in my card payment information because the spaces/boxes were not lined up.
Let me first say I have never used this company. I just bought a house and we were comparing quotes from our current insurance company who has all of our business, USAA and this company. First American’s quote is $808/yr. USAA is $1380/YR. …
DO NOT GET THIS INSURANCE… THEY ARE JUST STEALING YOUR MONEY. IF YOU MAKE A CLAIM THEY WILL DO EVERYTHING POSSIBLE NOT TO PAY OUT! I HAVE BEEN PAYING THEM A PREMIUM FOR YEARS AND WHEN I GOT $20K DOLLARS STOLEN FROM ME THEY DID EVERYTHING …
DO NOT USE THIS COMPANY!!! They have under 2 star reviews for a reason. We filed a claim for our kitchen in February and still dont have any check to pay our workers. We have 5 people in our family with ZERO kitchen while under stay at home orders. DO NOT USE THIS COMPANY!!!
AWFUL. Everything about this company is awful. Stay far, far away. Our claim was handled poorly, only 20% of our damages were covered, our claims adjuster was impossible to get a hold of, and their customer service is beyond rude. Learn from our mistake and choose another company, please!!!
DO NOT PURCHASE INSURANCE FROM THEM. It’s hard to get someone on the phone and the customer service line listed on their website. It took me an hour to get someone to cancel my policy. I had to call from three different phones and one of the lines kept telling me the office was closed at 9 AM on a Thursday.
While First American Property Insurance was the cheapest, I now know why. I’ve spent a week attempting to contact them to simply request my declarations page for purposes of a mortgage refinance. So far I have called roughly 10 times, and …
. Here now in 2018 july 6 my husbands birthday, we had microburst. high winds monsoons 114° plus degree weather in PHOENIX AZ 85009. that whole week was on and off again storms. So we called to put in a claim “our a.c stopped working”. …
HORRIBLE. I literally have been trying to get ahold of them for 2 days and haven’t been able to speak to an actual human. They took my money and haven’t returned or answered any calls
Extremely bad customer service. Could not speak directly with claim’s manager. Do not buy insurance from this company. To me, it is like a fraud, or scam company, since I paid my premium but never got the service I expected. Extremely hard …
Horrible insurance company. BEWARE DO NOT USE THEM. They will not answer your calls or return your calls. I have been displaced from my home due to a water leak downstairs. I have no kitchen or bathroom and no one from the insurance company …
If you can choose another insurance company, I would. This company must be very small and have a small staff. I’ve had a renters insurance policy with them for 5+ years and thankfully never had to file a claim until this summer. It has been …
Worst insurance company ever. If I could not rate this company and give it a zero I would. I had called over a month ago and no one ever got back to me. I called again and still did not get resolved with denise, who never called back from a …
I cancelled my policy over a week ago … Today they debited my bank account for not 1 but two months in advance.. Called them … They said they were sorry but it would take over 25 days to mail a check… After they billed me on a …
I would have rated this company with zero stars, if it had been an option.
Like others have written on many sites, my title company, First American Title, recommend First American Property when I was closing on my house. I called them …
Horrible experience! Too bad I can’t give them zero stars! I don’t know how they did it, but they were able to insert their pop-up application for insurance into my lease application right where the lease talked about insurance. I just …
First American Property and Casualty has never tried to help me when filing claims. Their webpage for paying online is impossible to use. You will not get a confirmation of payment received and will have to chase them down the next day through their phone answering system. I’m looking around for a new company.
they did an inspection of our home a year ago didn’t tell us they were doing it and they are now not renewing our insurance because of an inspection from a year ago done without our knowledge we hadn’t even lived in our home two days before …
Absolute worst insurance agency I have ever dealt with. Their website is a mess and they do not make it easy to contact anyone if you are having problems. Paying a little more per month for a different company is by FAR worth it!
Horrible horrible. If you actually need to make a claim, expect it to take an absurd amount of time. It’s been over six weeks and they have not approved their independent insurance adjusters numbers. I have recieved no …
I wish I could give them 0 stars. It has been 2 weeks that I am trying to reach someone who works at the claims department. NOBODY PICKS UP THE PHONE. Before I was getting insurance, I read the reviews here and I was thinking how bad could …
First American casualty company is the worst insurance company ever, I can’t get paid out and it’s been almost 2 years, my house flooded and got mold, and they don’t even want to finish paying ServPro for repairs or for my personal items. They deserve 0 stars, too bad I had to give them 1 to post
Terrible, me and my rental agency tried calling all day Friday and Monday and still no answer. My email sent out also had no answers even though it’s 48 business hours now. Terrible customer service, terrible company. DO NOT GET INSURANCE …
I only wish there was less than 1 star ,,,,,I have had a policy with this co. for a few years .And I didn’t receive a renewal notice so I called Customer service or A lack of customer service. They were very rude and acted like I was a …
I’ve been trying to get in touch with someone about my claim for over a week now after leaving several of messages through voicemail and email.. NO RESPONSE this is ridiculous!! The theft to my home happened in early July and it’s now close …
My family and I suffered a fire at our home and First American has done nothing to help us. We’ve been homeless for almost a month now and they won’t release any payments to get us back on our feet due to an internal error. I’m not sure why …
You’re not very good at updating your information they’re sending people to wrong information and customer service is very lousy I would not recommend using this insurance company. I’ve had nothing but problems and I’ve had him for a long time almost 20 years they no longer write insurance for Washington
Policy was not rewritten, with no notice, after 8 years of paying my bill on time and zero claims! Found out when my mortgage went up do to mortgage companies forced insurance and I cant get a policy from my other insurance company do to …
It’s a good thing this company is going out of business for homeowners insurance! They shouldn’t have even been in business to begin with! It’s been 7 months since the start of my loss and I am STILL waiting to be reimbursed expenses and …
This is absolutely the worst home insurance company I have ever worked with. My house flooded and they had the audacity to insinuate that I had done it myself. I was made to feel like a criminal. On top of that they underpaid the …
If you have this insurance cancel now and look for someone else!
I have been trying to get my shower fixed for the past 5 months because of a leak and i have been thru 2 adjusters, I have tried to call Kevin Victor who I have …
Is there zero stars????? I have had a claim for 6 months, they have gone from adjuster to adjuster, NEVER return phone calls, NEVER return emails. Currently sitting here , first in que for 18 minutes trying to get a hold of yet another …
These guys never return your calls when you have a claim. You are better looking elsewhere for insurance. They gladly accept your money every year, but when it you file a valid claim, they will look at every avenue to deny it.
(Translated by Google) If I can I chose zero star. I stole my belongings were in a moving trailer in the parking lots of the departments where I was just moving. The thieves took my receipts in a box they stole. . The insurance made calls …
(Translated by Google) This company is the worst, they invent anything to deny you coverage for damages. In my case, the claims adjuster put in his report that a defect in a part caused the damage and it does not cover me. …
Very nice cuntry
Good service
Their website is always down
Sounds like a horrible company .
Great customer service! Everything was handled in a timely manner.
Great insurance company
Bridget Shon is unprofessional. Pray that you do not have her on your file.
They are still charging me after I cancelled in June.
I love my property insurance
114 degrees in Phoenix and my mom, Melva White, and Janet Lewis are senior citizens and they have gone 15 days without air conditioning because First American Insurance is holding the part they need because it wasn’t shipped right. Also …
The plumber cracked my porcelain sink trying to get old hardware off. Then he said he didn’t do it and first American sided with him; even though I had a picture of the metal shavings from him torking on the corroded fixture which resulted in a crack stemming from the fixture location in the sink.
Just bad service all around. Looking fo other companies to handle my property,!!!
No one, and mean no one, answers the phones and gets back to you. How can you run a company in this manner?
I have been getting charged Renters insurance from an apartment that I lived two years ago until now .
Terrible they didn’t pick up my call and I have them as my home insurance
Called to cancel service multiple times, but no one is ever available. Very shady company.
A man came to my mom’s house with a small child and said he talked to her on friday to come out and update her policy, he was taking pictures of the inside and outside, my mom called me and said, did you send someone to my house? I said no, …
I’ve been waiting on the phone for over an hour now. This is ridiculous ! I’ve never waited so long to talk to someone.
The worst! CUSTOMER SERVICE-NO ANSWER AND CANT LEAVE A MESSAGE, CALL YOUR AGENT-NO RETURN CALLS FOR DAYS.
Long time client, first class operation. Well managed, great service.
Apparently pitbulls are a prohibited breed? My dog is the sweetest most harmless animal. The guy that did our inspection even came in and played with my dog for a good 10 minutes without any hesitation. Absolutely DESPICABLE and DISGUSTING company.
Apparently they’re resorting to fraud, just received a bill from them and I’m definitely not a customer.
Worst company on the planet our house was flooded by our water heater and the amount of damage that was done was twice the amount there Check was for and no one calls you back or even tries to take care of you how this company is even aloud …
Having been doing business with them for seven years they are economical and friendly
my neighborhood had a hail storm with damage to all our roofs. First American said there was no damage to my roof. all the other house’s insurance in my neighborhood had their roofs replaced even their fences too. First American is the worst run away a fast as ppossible.
We had a burst pipe in my kids bedroom. Bedroom is below kitchen.
Sheet rock was soggy and fell on my kids bed. So I called and started my claim June 4, 2019. Sent plumbers report and all pictures and documents by June 18th. …
It’s a nightmare to try and speak to some one. Really bad customer service. Adjusters will not answer and will not return a call
There is a language and cultural problem.
The Male agents lack the empathy to deal with American customer service.
Horrible customer service. They NEVER answered the phone call. Fraud company. Why Google doesn’t have negative stars, this company even doesn’t deserve one star here.
Would give this horrendous company negative stars if I could. Had our policy cancelled because an “inspector” showed up, came inside my house, pet my dogs, told me how cute they were, and then (incorrectly) reported them as a restricted …
I had to get a different insurance policy due to a change with our HOA. Sadly, this is the one my insurance broker gave me. I had a plumbing leak that ruined my downstairs bathroom floors. At the request of Dennis Grover, the insurance …
I got water damage on October 2019, changed three claims adjusters in three month. Now is end of January 2020, still not getting any answer.
This is the worst insurance company ever…never answer the phone…never answer letters…never have customer service….what a shame…
Called because I was charged when I had already cancelled my service. Lady on the phone was so rude! Basically saying I was a liar. They are horrible and I’m so glad I cancelled my service with them!
Have great rates and when the unfortunate time a claim had it be filed, it was handled orderly and with all the support, suggestion, and more than I could have asked for. …
No stars if I could. 15 years with this company, and they just let us know they will not renew our home policy. Our house is less than 1500 feet from a brush area. 1500 feet! Our house has not moved in the last 15 years. Neither has the brush. Took our money, bailing for a ridiculous reason.
If I could I would have given them a zero star. Bad cancellation practice. Rude Customer Service. When I first called them to cancel my insurance they said that the new renter had already …..
Cancelled our policy after 15+ years for galvanized plumbing (which we had from the start) and bully breed dog. Inspector lied and said they consider the dogs temperament. My dog is almost 10 and slept on the couch almost the whole time she …
May 3rd. @ 1:30 AM, re living the last 9-months of trying to deal with an insurance company that does not care about honoring their policy.
A negative “FIVE STARS”, should be available for this ?/insurance company! …
MY opinion this company is a complete farce. The claim adjuster Dennis Grover will send you a specialist they say did they pay very well to deny your claim. They will not take any pictures do any report. Just send you about three pieces of …
Called and left a message with my claim adjuster’s Supervisor, asking for a telephone call, regarding a complaint against the Adjuster. To my surprise, my Adjuster called back stating his Supervisor requested that he call to resolve the …
If it were possible to give this company and negataive star I certainly would. No one in their customer service department is the least bit personable. A representative told me that I opened my policy in my ex’s name (how does one do that) …
I currently have this insurance company and I’m thinking about switching companies…. Me and my husbands wedding bands were stolen, which is well over $2000 and I am being told that I can only get 1500 towards my ring. I’m like really!!?? …
Customer service is absolutely terrible. Cannot get through to a live person and they do not respond to emails. The website barely works too. …
Filed a ongoing leak claim since December of 2018, it’s coming close to February yet I’m still waiting for my adjuster Dennis to call back. Direct calls always end up in voice mail, emails were totally ignored. Customer representatives were …
Spent over an hour on hold during my lunch two days in a row. Which I dont mind waiting but I finally selected the queue requested callback both times and have yet to recieve a call for something I was told was fixed last time I called. I …
Do not use this insurance company, I paid for home insurance in full and got a letter a few months later to tell me the policy had been cancelled through lack of payment, called and they realised their mistake, will not be renewing with this company and I suggest you go somewhere else.
If I could give “zero” stars I would. Absolutely the worst service and coverage. The adjusters are not competent and every time one has to deal with FAPCIG, they make you feel like a bottom feeder. I will be changing insurance and reporting their inaction to the State Insurance Licensing Board. Run. Run fast….
Awful. Had a claim and would go weeks between responses, despite the fact that the claim affected our only bathroom. Apparently my original adjuster “took an extended leave of absence” and they didn’t feel like letting anyone know. The …
This shady company automatically renew your policy without properly informing you or clarifying with you. After I requested a cancellation of my policy (which was supposed to be effective), the policy stayed active (which I found out months later)! Long story short, their policy is as bad as a scam.
They automatically renewed a renters insurance policy past my lease being up. The policy even stated that it ended the same day as my lease, so I had not idea that it would renew without me contacting them. So I paid for two months of …
I have First American for car insurance. I totaled my car in early January and now it’s mid-March and the car loan has still not been payed off. My adjuster doesn’t answer phone calls or emails, and I just found out that I have a new …
This is a terrible insurance company & the website is still stuck in Bronze Age. I can log into my account but it won’t let me make payment online. They have 2 of my cards on file & I told them to freely charge my card whenever a payment is …
My basement flooded over a month ago. I hired a mitigation company to start the work of getting the water out. They waited 2 weeks to send an adjuster out to my house. He came and was very unresponsive and said to talk with my insurance …
First American is the worst company ever do not get them for insurance. They do not honor their contract or their claims there was a woman there named Martha who is a claims adjuster who is one of the worst people on the planet. …
worst company that I could have ever imagined. I think 5 year old’s could have ran a better company, than whoever is running the company. Whatever you do, do not use them. They are just a huge expensive scam.
DO NOT GET THIS INSURANCE… THEY ARE JUST STEALING YOUR MONEY. IF YOU MAKE A CLAIM THEY WILL DO EVERYTHING POSSIBLE NOT TO PAY OUT! I HAVE BEEN PAYING THEM A PREMIUM FOR YEARS AND WHEN I GOT $20K DOLLARS STOLEN FROM ME THEY DID EVERYTHING …
This is the first time that i had to initiate a claim and don’t have a good feeling after reading all these horrible reviews. I got this insurance through my loan officer and hence didn’t do my research. I have a leakage in my basement …
ZERO STARS!! DO NOT RECOMMEND! My roommates bike got stolen from our garage. We went to the leasing office to let them know, we made a police report. Now we called our renters insurance company First American to make a claim. My roommate …
Google needs to implement NEGATIVE stars feature. First American is such a SCAM. Paying for the premium for 10 years and get nothing, not even a call back. Please Please Please anyone know a reliable and professional lawyer, I am so seriously wanting to sue them.
Made a claim over a month ago about a water leak I had in the kitchen. Currently living in a moldy kitchen and haven’t heard anything from my insurance company. Can’t even get ahold of the MAIN office. Wouldn’t recommend this company to anyone.
Me and my mother been living in our home for 12 years we began to do some updates on the flooring and realized under the floor was water!! Called and made a claim!! I called the company the lady that I spoke to instructed me to call Servpro …
They got the words customer service I’m still waiting over 2 months and a 1/2 for then to answer me a question do not Buy this insurance Specially if you Adjuster is Martha Flores
This insurance company is a first rate scam based insurance company that deals with property and casualty for Homes. They don’t honor Policy is held by their clients because all they care about is their bottom line. We have never had any …
This is an absolutely atrocious company! If you’re looking for an insurance company that does not return calls, is extremely rude, and will do anything possible to get out of paying a claim, then this is the one you want. We ran around in …
first american property and casualty is a joke. they put me ,my wife and my mother through hell with their delayed responses .. only to be denied on all 3 of my claims submitted monsoon season of july 2018… i showed them proof and …
I wish I could give zero stars. Worst insurance company that you could use. I flooded due to a hurricane and they denied my claim. I had to wait 10 days before I could even speak with anyone, just to be denied. I was with them for 5 YEARS …
Tried to renew my home owners insurance Online. Web page is all messed up. Couldn’t put in my card payment information because the spaces/boxes were not lined up.
Let me first say I have never used this company. I just bought a house and we were comparing quotes from our current insurance company who has all of our business, USAA and this company. First American’s quote is $808/yr. USAA is $1380/YR. …
DO NOT GET THIS INSURANCE… THEY ARE JUST STEALING YOUR MONEY. IF YOU MAKE A CLAIM THEY WILL DO EVERYTHING POSSIBLE NOT TO PAY OUT! I HAVE BEEN PAYING THEM A PREMIUM FOR YEARS AND WHEN I GOT $20K DOLLARS STOLEN FROM ME THEY DID EVERYTHING …
DO NOT USE THIS COMPANY!!! They have under 2 star reviews for a reason. We filed a claim for our kitchen in February and still dont have any check to pay our workers. We have 5 people in our family with ZERO kitchen while under stay at home orders. DO NOT USE THIS COMPANY!!!
AWFUL. Everything about this company is awful. Stay far, far away. Our claim was handled poorly, only 20% of our damages were covered, our claims adjuster was impossible to get a hold of, and their customer service is beyond rude. Learn from our mistake and choose another company, please!!!
DO NOT PURCHASE INSURANCE FROM THEM. It’s hard to get someone on the phone and the customer service line listed on their website. It took me an hour to get someone to cancel my policy. I had to call from three different phones and one of the lines kept telling me the office was closed at 9 AM on a Thursday.
While First American Property Insurance was the cheapest, I now know why. I’ve spent a week attempting to contact them to simply request my declarations page for purposes of a mortgage refinance. So far I have called roughly 10 times, and …
. Here now in 2018 july 6 my husbands birthday, we had microburst. high winds monsoons 114° plus degree weather in PHOENIX AZ 85009. that whole week was on and off again storms. So we called to put in a claim “our a.c stopped working”. …
HORRIBLE. I literally have been trying to get ahold of them for 2 days and haven’t been able to speak to an actual human. They took my money and haven’t returned or answered any calls
Extremely bad customer service. Could not speak directly with claim’s manager. Do not buy insurance from this company. To me, it is like a fraud, or scam company, since I paid my premium but never got the service I expected. Extremely hard …
Horrible insurance company. BEWARE DO NOT USE THEM. They will not answer your calls or return your calls. I have been displaced from my home due to a water leak downstairs. I have no kitchen or bathroom and no one from the insurance company …
If you can choose another insurance company, I would. This company must be very small and have a small staff. I’ve had a renters insurance policy with them for 5+ years and thankfully never had to file a claim until this summer. It has been …
Worst insurance company ever. If I could not rate this company and give it a zero I would. I had called over a month ago and no one ever got back to me. I called again and still did not get resolved with denise, who never called back from a …
I cancelled my policy over a week ago … Today they debited my bank account for not 1 but two months in advance.. Called them … They said they were sorry but it would take over 25 days to mail a check… After they billed me on a …
I would have rated this company with zero stars, if it had been an option.
Like others have written on many sites, my title company, First American Title, recommend First American Property when I was closing on my house. I called them …
Horrible experience! Too bad I can’t give them zero stars! I don’t know how they did it, but they were able to insert their pop-up application for insurance into my lease application right where the lease talked about insurance. I just …
First American Property and Casualty has never tried to help me when filing claims. Their webpage for paying online is impossible to use. You will not get a confirmation of payment received and will have to chase them down the next day through their phone answering system. I’m looking around for a new company.
they did an inspection of our home a year ago didn’t tell us they were doing it and they are now not renewing our insurance because of an inspection from a year ago done without our knowledge we hadn’t even lived in our home two days before …
Absolute worst insurance agency I have ever dealt with. Their website is a mess and they do not make it easy to contact anyone if you are having problems. Paying a little more per month for a different company is by FAR worth it!
Horrible horrible. If you actually need to make a claim, expect it to take an absurd amount of time. It’s been over six weeks and they have not approved their independent insurance adjusters numbers. I have recieved no …
I wish I could give them 0 stars. It has been 2 weeks that I am trying to reach someone who works at the claims department. NOBODY PICKS UP THE PHONE. Before I was getting insurance, I read the reviews here and I was thinking how bad could …
First American casualty company is the worst insurance company ever, I can’t get paid out and it’s been almost 2 years, my house flooded and got mold, and they don’t even want to finish paying ServPro for repairs or for my personal items. They deserve 0 stars, too bad I had to give them 1 to post
Terrible, me and my rental agency tried calling all day Friday and Monday and still no answer. My email sent out also had no answers even though it’s 48 business hours now. Terrible customer service, terrible company. DO NOT GET INSURANCE …
I only wish there was less than 1 star ,,,,,I have had a policy with this co. for a few years .And I didn’t receive a renewal notice so I called Customer service or A lack of customer service. They were very rude and acted like I was a …
I’ve been trying to get in touch with someone about my claim for over a week now after leaving several of messages through voicemail and email.. NO RESPONSE this is ridiculous!! The theft to my home happened in early July and it’s now close …
My family and I suffered a fire at our home and First American has done nothing to help us. We’ve been homeless for almost a month now and they won’t release any payments to get us back on our feet due to an internal error. I’m not sure why …
You’re not very good at updating your information they’re sending people to wrong information and customer service is very lousy I would not recommend using this insurance company. I’ve had nothing but problems and I’ve had him for a long time almost 20 years they no longer write insurance for Washington
Policy was not rewritten, with no notice, after 8 years of paying my bill on time and zero claims! Found out when my mortgage went up do to mortgage companies forced insurance and I cant get a policy from my other insurance company do to …
It’s a good thing this company is going out of business for homeowners insurance! They shouldn’t have even been in business to begin with! It’s been 7 months since the start of my loss and I am STILL waiting to be reimbursed expenses and …
This is absolutely the worst home insurance company I have ever worked with. My house flooded and they had the audacity to insinuate that I had done it myself. I was made to feel like a criminal. On top of that they underpaid the …
If you have this insurance cancel now and look for someone else!
I have been trying to get my shower fixed for the past 5 months because of a leak and i have been thru 2 adjusters, I have tried to call Kevin Victor who I have …
Is there zero stars????? I have had a claim for 6 months, they have gone from adjuster to adjuster, NEVER return phone calls, NEVER return emails. Currently sitting here , first in que for 18 minutes trying to get a hold of yet another …
These guys never return your calls when you have a claim. You are better looking elsewhere for insurance. They gladly accept your money every year, but when it you file a valid claim, they will look at every avenue to deny it.