We are your credit union AND your partner in your financial life. First Basin is here to serve our members with the best services and tools to make your life easy. Since 1965, we have been helping our members in 17 counties achieve their financial goals. These are some of the services we offer: Checking and Saving Accounts to fit your needs Loans – Home, Auto, Personal, RV, Motorcycle, and Credit Booster Technology Services – Apple and Samsung Pay, ACH Powerpay, Free Online Bill Pay, eStatements, Mobile App for Apple and Android, 24/7 Online Banking, Online Check Reordering, Instant Issue Credit and Debit Cards, and much more to come!
| Monday 8:30AM–5:30PM Tuesday 8:30AM–5:30PM Wednesday 8:30AM–5:30PM Thursday 8:30AM–5:30PM Friday 8:30AM–5:30PM Saturday 9AM–1PM Sunday Closed |
2740 N County Rd W, Odessa, TX 79764
(Translated by Google) They made a mistake on the broadcast date and moved data from one account to another without the user’s consent. …
We purchased a pre-owned vehicle from FBCU. The process was easy. The pricing was fair. The vehicle had service and maintenance performed on it prior to the sale. Any concerns we had about the vehicle were addressed and resolved in an …
Great crew of people. if you’re considering swapping to a CU like we did, this is a great place to go.
EASY TO MAKE BUI$$NESS WITH. 👌💢💯 …
Good
She coo
Best bank ever
Great place to bank, work, and be associated with.
Very helpful and friendly
Slowwwwwwww service on this one and hot I guess no AC
Very nice and professional
Kacy is amazing and very helpful!
First Basin Credit sent me a check for 1,350.00.Is this check real or fake?
Kind and friendly
Great costumer service.
I BEEN WITH FIRST BASIN CREDIT UNION FOR MANY MANY YEARS!! ! I LOVE THIS BANK!
kacy perez was very kind & helpful !! 🙂
Good and prompt
Very helpful and patient. Thank you Bridget.
Great customer service, Always!
Belinda was very helpful and vary nice
Clerks on morning shift at the location on West Co. Rd. need to work on thier customer service I was completely ignored!!!!
Everything was great 👍 …
Quick and friendly service. I appreciate all of their assistance.
Horrible horrible bank. Impersonal as hell! Even if you walk inside you are talking to a computer screen. The employees are not nice or courteous and look at you like your stupid.
They will take money out of your account and make your account go overdraft then, the stuff that you have pending will post and then they’ll give you an overdraft fee but they don’t want to take off the overdraft fee off when you had the money into your account before they take money out.
I have to spend almost every other day getting my debt card reactivated. This bank used to be good know it’s just a constant headache
The ladies at the bank are always So nice and friendly.
Was somewhat unnerving. But satisfactory.
I like the service and the convinance of First Basin.
Easy process to switch my car loan and got a better rate!!
Lily and Kaitlyn are phenomenal. Always there for me. Such personal service and they know me by name. Absolutely Amazing.
Great over all experience just don’t do equity loans
KC did a great job in attending me great customer service very polite and very patient.
I have had nothing but good experiences with First Basin since I have been a member.
This bank pushes the communist agenda on you as soon as you walk through the door! I dislike their commercials immensely because they talk to customers and potential customers like they are children. All banks are practically the same it’s …
Great fast and quick loans !!
Hello, I had came to open an account when I was assisted by Kimberly Villalobos. I’m very satisfied with the service I received and there for for I also give this employee Kimberly Villalobos a five star rating also!
Kacy is always very helpful and informative definitely recommend especially for a business account.
Keep up the good work Kacy!! You girls are simply amazing!!! Thank you for all you do for our community!!!
From what I hear, they are great with personal auto loans. That being said, we are trying the business aspect of it and it has been bad to say the least. We 1st filled out online application a month ago. Since then, we went in on March 23 & …
I called in regards to a late car payment I am having to make, (the two years I’ve had the loan I have never made a late payment) I spoke with Crystal Tadea and she was extremely rude through the phone. She was mumbling the entire time and …
Been with them since it was Medical Center Credit Union like everything has its ups and downs, dealt with unprofessional people. Been a member (should make it something else, member feels like it’s some club) with them for over 25 years I …
All the wonderful girls at this bank are amazing!! They do an outstanding just with customer service, make you feel like you’re part of the First Basin Family!
Been with first basin cu for 5+ years and I can’t complain once, they are quick to fix any issues that I have and they offer great products and promotions. Definitely recommend!
Belinda is very helpful. She helped me open an account and answered all of my questions. I will definitely come see her again.
Having hard times and no one else could help us. Great service. Thank you.
Quick service at the drive through. The teller addressed me by my name. Very polite.
Quick loan approval and knowledgeable helpfull staff.
Decided to refinance vehicle and was approved. The whole process went smoothly and saved some money.
Have been banking with First Basin Credit Union for years already great service and quick approval on loans best interest rates available.
Been banking there for years. Enjoy the service and the friendliness of the staff. And would like to thank Denise S. for her kindness and quick communication…
Amanda and Megan at Lubbock First Basin handled my issue professionally and courteously. Made my transactions easy and prompt.
I just love MY first basin especially the one on grandview friendly employees and the one on 8th and golder are nice to
Applying for a loan was quick and convenient. Thank you First Basin!
It was okay, I showed up and waited for like 10min because no one was at the front desk. I had to look for help, when i finally looked for someone; she was helpful but quiet
First basin is a top notch credit union with lots of drive thru lanes so long lines to do your deposits is never an issue, always friendly tellers and great mobile app to keep track of your finances they are great!
Really nice workers and friendly liove my bank ❤️
In and out! Answered all my questions! Stephanie was extremely knowledgeable and helpful!
I applied for a loan online and I received updates regarding the status of the application very quickly. My loan got approved within 24 hours. Very easy process and great customer service.
Hands down the best! Kacy Is so professional she goes above and beyond the call of duty. They say treat your employees right and they’ll treat you better. First Basin Credit Union Is obviously doing something right. Thank you First Basin Credit Union and thank you Kacy!!
The process was quick and entirely online, offering approval as soon as the same day and funding in as little as one business day after approval was very convenient. Jacinda was very patient and very helpful! Thank you
I highly recommend First Basin for all your financial needs. Becky Castillo was my loan officer she was amazingly fast she even accommodated to the closing/signing the loan to whatever branch was easiest for me. The CMSR at the Grandview …
It is pretty great service just a little slow during lunch time
Very friendly and prompt got my loan approved ASAP..Thank You
First Basin.
Kind ,friendly, knowledgeable workers, would recommend this Credit Union to my friends and family
This Credit Union uses kindness in all of its financial dealings with me. You are fantastic. Thank you.
Love, love, love my bank! FBCU takes care of all my financial needs. I utilize multiple services from one location less than 5 minutes from my home: personal checking, personal savings, business checking & savings, a CD, & my vehicle is …
Great experience! Very perceptive and accommodating to my needs and all within a couple of hours!!
Leticia and Delia made the process so easy and wonderful! One of the best banks around
I was helped in ways that gave me great hope with these institutions great service very detailed and very professional.
I loved my experience Mallory so so nice. I am recommending first basin on west county to my friends
I just love the people there they are all go the extra mile even if I didn’t get the amount that I wanted I always have great experience with them
It literally took about 20 minutes for me to set up a new account and it’s the 1st bank that has ever allowed me to not have a debit card without encouraging me strongly to get one.
The service is always professional when I go in. Wish they offered free checks with account that I have with them….but understand they can’t.
Judith was my loan officer. I truly love the fact that everything was taken care of by the time I got there. Thank you
It’s a good bank all I got is a checking acct but I’m sure they’d give me like $1million if I applied
My experience at first basin credit union has been
Always good I. Never had any problems they have friendly people and a manager that’ll always ready to help you with anything you need it’s a great place
I applied for a refinance on my truck, Friday. Signed papers today. I got in touch with them trough my app (I already bank here), responses were very fast. Katy and Belinda literally messaged with me all day. They helped me with every step. …
I would like to show Appreciation to Deborah B.
For Helping me out with my Debit card and a torn $10.dollar issue that I have been trying to get replaced. Deborah is very pleasurable and accurate, & Friendly, and helpful. Thanks for having such a Great Demeanor.
Lost my debit card, called in that night and the card was frozen, visited the bank and within 15 minutes I had a new card. Great service all around.
Very easy to apply for a refinance loan. I found out the same day that the loan was excepted. I just went and signed paperwork.
There was a $1,500 mistakenly withdrawn from my checking account, I called when I caught it and they said they would look into it, a few hours later, they miraculously fixed their “mistake” but didn’t bothered to call me back, I had to call …
During the worst period of my life you were there to help me with my financial needs and you went over and above to ensure I was taken care of. For that i will be forever thankful. Working as a team to you were able to smooth the process and saved me many worries and heartache. Thank you.
I went inside to use the indoor kiosk. The teller was very polite. I prepared my deposit slip beforehand, so my trip was very short and pleasant. I was in and out in about five minutes.
I received a call from the fraud department, I advised I didn’t recognize the charge, so they suspended my debit card and advised to contact the bank. When the bank opened again I went and advised of the incident and requested a new card, …
Kacy and Stephanie at the West County Road location were wonderful. They both were very efficient and helpful throughout the process of refinancing for our vehicle. Great job. Thank you very much.
I was welcomed as soon as I walked in the door. My loan officer. I believe her name is Kacy was so super nice. She handled everything quickly but thorough. Smiled with every question I asked. This is why I love my bank.