(Translated by Google) My opinion is with the service you get TWO months well the receipt then you end up paying up to three times more than you started paying and you call and they tell you that what you consumed is that … A total …
(Translated by Google) Well I am delighted with the First choice power x service that are efficient in their service as well as the customer service agents and
The cost x ele trisity rate is good. …
(Translated by Google) The customer service is horrible, it is the second time that one of their representatives hangs up the phone on me and refuses to give their name, according to the agent in their country they do not talk about your …
(Translated by Google) I have more than 12 hours without electricity and it is not due to lack of payment and they have not been able to solve me, super sorry for messing with this electricity company. Having a little girl and my pregnant …
(Translated by Google) The agent took an attitude of fatigue to my second question and his tone was embarrassed. I would understand his reaction if he had spent 1 hour with me clarifying the same question, but not to the second question and …
Poor customer service and management. They sent bill to me -but I’m not their customer and they don’t want to change. Seems like unprofessional service.
Rate details were misleading. I thought I was signing up for a posted rate, but when you look at the “details” the rate is MUCH different. Not very happy.
i give them a negative 10 ….customer service does not help at all … you can not even get a 1 day extension , and customer service people need way more training
The employees dont know how do thier job. Spent a hour on phone to be on hold and my questions still not answered. Thanks Mary LaCapp. You need a job change.
I was just on the phone with a customer service rep she asked for my phone number to access my account and then she hung up in my face, they rude and I would never recommend this company to no one, They full of lies and over price
This company suck ass nobody there can tell you nothing about your bill they just tell you to call center point for everything you call in for ……DON’T DO BUSINESS WITH THEM YOU WILL SURELY REGRET IT.
Overpriced. Paid WAY too much for an entire year in comparison to other companies. Signed up for their “free weekends” and it ended up being over double what I pay now.
So I am on the phone right now to ask if im still in a contact and to see what my Rate is now and i got put on hold now for 15 min .. Really does it take 15 min to look up my rate??? So irritated!!!! This will be the last time
Worst company ever they know were in a crisis and alot of people were laid off and they disconnected our power when it was not even far behind and it’s dead hot outside yall need to be reported
STAY AWAY FROM THIS COMPANY !!!!!!!!!!!
Run away , before you receive A 1064.76 BILL
I PAID THE 1064.76 and now 2 weeks later my power is off and they are saying I …
don’t call there customer support line. They are retards and will just pawn you off to the next person. the service isn’t bad but the people are tough to deal with
I just started with First Choice Power and I am very impressed with their rates. I think I may the perfect choice when choosing this electric provider!
I have to rewrite my review, very disappointed and upset with this company, after I made a payment, they still threatened me to disconnect service because I was short of money, with this difficult times and struggling this company like any other didn’t care of the customer, can’t wait to switch company!
I would like to thank the customer service rep that assisted me in obtaining services. It was so simple and power was on within one hour ! Fantastic job! Thanks
This people are the worst utility company ever. They are affiliated with Direct Energy too. Customer service lies to customers constantly and the company does nothing about it. Crooks! Stay clear.
This is the wprst company to deal with and apparently direct energy is a sister company!! When i say i never leave reviews i honestly dont but this company has poor business practices!!
I got 5 houses to switch to this light company and didn’t get paid for it. I basically walked around 2nd ward at night knocking on peoples doors selling electricity for free.
WORST CUSTOMER SERVICE. I HAVE SPENT NEARLY 25HRS ON THE PHONE WITH THIS COMPANY SINCE MONDAY. TODAY WAS NEARLY 3.5 HOURS IN 2 CALLS. I STILL DON’T HAVE POWER, WAS PUT ON HOLD FOR NEARLY 40MIN WITH NO ONE COMING BACK, SO I FINALLY HUNGUP. …
Complete failure in customer service. Have pay my bill and they keep resending the same bill for a deposit. If I did not pay the deposit the power would not be on. Idiots!!
Horrible customer service!!! Agents and systems are always screwing up. Be careful when doing business them as it will not be a cake walk when trying to go with another provider.
I love First Choice they are the cheapest and the BEST!!! I have been with them for over 4years and I refuse to switch to these other companies that charge what they want instead of what you actually use, and that is IMPORTANT!!!!
My first time being a new customer and it experienced the most worse customer service ever.. Im a very patient person but i was really irritated that I had to give my information at least four times..On the first call the guy explained …
Nothing but a bunch of lies and deceitful persons when you sing up with them. I expected more form this company. They won’t oner the price and agreement form the original call.
Horrible literally 1 day late and Called to see if they could offer some grace until the tomorrow when I can pay was told I can’t get a grace period at all …..seriously…yall should offer some grace for when people are only late 1 day and it doesn’t have to be every time shoot once or twice should be enough…but I guess not
They send a disconnection notice if your two days past your due date and they charge $29 to your account for sending disconnection notice. This company is ridiculous!!
This company is a complete scam!! Don’t even try, trust me. AC off the whole month, weekends free supposedly and still paying $150+ zero stars if possible!
Horrible company I dont recommend them at all switching as soon as possible they will leave you in the dark for hours when your bill is already paid dont trust them they will screw you over bad
Good variety of plans to fit one’s budget and circumstances; polite & knowledgeable customer-service representatives; billing statements are easy to read & understand; website is very user-friendly.
Worst customer service EVER. I’ve been a loyal, paying customer for 2 years, and they’re awful. They have no respect, no compassion, and no morals. I’d pay 1000x what I pay with them, just to not deal with them!!!
Prices fluctuating and mite as well get contract because it seems like we’re getting screwed everyday then the messages and balance arent accurate oh and u add monday power outage charged us $7 plus after harvey last year we we’re gone i shut the power off guess what still charged us $2-$3/day while fusebox was off not cool
THIS IS THE WORST COMPANY YOU CAN HAVE FOR ELECTRICITY! THEIR CUSTOMER SERVICE REPS ARE HORRIBLE AND THEY LIE AND MISLEAD YOU! NO REP DOES THE SAME PROTOCOL FOR HANDLING CALLS WHIVH MAKES ME WONDER IF THE TRAIN THEM WITH THE CUSTOMER …
Rip off! They had me sign a contract claiming I would pay lower wattage! The “Delivery fee” was almost the same amount as usage over 100 dollars to “deliver” light service isn’t this what my light bill already is????
My account said it was time to renew and had to pay 130 to renew so i changed companies then they said i still had two weeks to go and missed up my credit.
I have been with First Choice Power for a really long time. I have had no problems with my service. Even when I was not able to pay my bill on time, they always have worked with me. Thanks!
I have been with first choice power over 10 years. I highly recommend them. They have always been nice and very understanding and helped me out when I needed it. Thank you first choice.
Awesome Company! Reasonably priced and great customer service. They also will send emails explaining how to better lower the cost of your electricity bill.
If it’s possible to rate the negative star I will do that !!!! The government needs to look into this company, they are fraud! I repeat they are fraud!… I had credit of $78 with them when they brought my next bill they brought $300+ bill, I dont know what they are doing…. they are FRAUD!!!!!!!….dont work with them!
The customer services at this company is horrible! I would have to agree with the other customer and question the competency of these employees. Your customers should be your main priorty and I have yet to see this, but you want to coerce me to sign a NEW contract! The audacity!!!! I’m done with this company!!!! Run away!!!!
Worst company, wouldn’t recommend for anyone to choose it, they charge extra and their employees don’t know how to explain which will lead you into paying unnecessary fees. This company doesn’t deserve a star.
Was looking for a service company, but after reading ALL THE NEGATIVE REVIEWS, I’ll just pass on this company.
There is no way that working the way that I do, that I’ll be able to keep up with the Bills that apparently change for no reason when they shouldn’t.
NO THANK YOU!!!
I wouldnt use any other light company. In the Summer Texas heat my bills were never more than $130/mon!! Very easy, fast and friendly customer service!
I am Being charged $0.1610 on energy usage. since mid March my usage on kwh just keeps going higher an I live in an apt smh wouldn’t recommend them. I will be switching soon!! My electricity is being used the same way everyday since I first got with them (thumbs down)
Totally disapointed with this company. They said I’ll have weekends free but it’s a scam. I pay around 19.60C per kWh which is absolutely ridiculous. I can’t wait to switch to another company.
By far the worst customer service on the face of the earth. They all lie over the phone then give u the run around on what is actually going on with your account. Very unprofessional when they don’t have the answers they will hang up in …
They moved their customer service outside the United States. Once they did that; it was horrible. If you don’t or will never have to deal with customer service the cost is not bad. But if you ever want to speak with someone who cares or know anything (other than reading a script) – THEN FIND A DIFFERENT PROVIDER.
Kind of regret switching to them! After reading some good and bad reviews, I had to see for myself… my first 4 months my bill was never over $60 , I always did the same thing every month to keep my bill low… Well just received my bill and it tripled 😕😕😕 bill is $162 only thing they can say it was the weather… Never again! …
This is the worst company ever! Please stay away! You can be one day late and they will send you a disconnection notice.. Every time I call there someone tells me something different… Can’t wait to leave this company… THANK GOD this is my last month! This company sucks! and they are a rip off! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 …
The only benefit that came with doing business with this company was the lower rate. Customer service is completely incompetent. I think they are a glorified call center using hispanic agents that cannot understand me, and I cannot …
If I could give 0 stars I would. Customer Service is rude and they will lie to you. They don’t value their customers. My contract is up in August and I will gladly pay higher price to find a new provider.
Unfortunately, I have to give this company 1 star :/ Before posting this I saw the lady’s review that says WORST COMPANY EVER, all employees are incompetent. Although I don’t know individuals there personally, based on my experience I’d …
I’ve been with first choice since 2014, and I will continue to keep them. My rates/bills have always been reasonable, and a couple of years ago they worked with me when I had to make late payments. Thank you!
Been getting charged 15 to 20 dollars a day we call customer service and they do absolutely nothing about it, this has happened about 3 times already, we’ve used the same amount of energy every single day, our a.c. stays at 70. RIDICULOUS!! looking for a new provider, recommendations needed?
THE WORST ELECTRICITY COMPANY! I was a customer for 5 years, tried to transfer and was some how “cancelled”. I paid the $200.00 to re start services, then was told that it was unable to keep my same account. I told First Choice that I WOULD …
Ok this is my 5th day paying over 6 dollars a day for energy i do not even use! They show no care that they might lose me! Last nights seems to be 9$ and im only home after freaking 7 during weekdays! At first i loved them i was paying 1.70 …
It is refreshing to come across great service like I had with Ms. Tashell tonight. She went above and beyond to help me get the best rate and showed such kindness and understanding. She has a true skill for customer service.
Do not use this company. Worst experience ever. Terrible customer service. I don’t even take the time to write reviews but that’s how horrible this company is. I consistently received wrong text alerts regarding my account, electricity was …
I just payed $400 on 9/20 and just go another bill for over another $400 we are a family of 3 half the time we’re at work! I’m switching light company! Centerpoint is charging so much for delivery charges witch makes my light bill higher!
If i could give this company 0 stars i definetly would!!!!!!! I make all of my payments online! And about 3 times that i made those payments they would say they never received them but yet the money was taken out of my bank account. They …
I have only been with “FIRST CHOICE POWER” 4 26 days. I’m enjoying “The Feedback”, concerning my usage and how much I still have and also how many days! I have my phone 2 “Speak 2 Me”. There,s really no way your lights can B turned off with …
Shady Company. Not a customer but started getting texts and calls about someone else’s account. Called to let them know and was told that all I can do about it is sign up for the FCC do not call list (already signed up). Dont care that they have the wrong phone number for a customer or willing to make a note in their system.
A friend 1600.00 switchlock was placed on her account, no bill no invoice, no written proof, how this accrued, and then shut her power off. Call the Texas energy commission and file a complaint. There are many and more they recieve the …
STAY AWAY! They are crooks! They hook customers in by advertising free weekends. But after tallying up how much you pay Monday – Friday, it’s so expensive that they end up gaining money from the weekend and then some. I was with them for …
Rates are ok. App works fine. But after having this service for 2 years, I have NEVER been able to log onto the actual website. The app doesn’t show detailed billing but directs you to the site that doesn’t work. Had to switch to paper …
Terrible service as a first time customer was informed electricity would be turn on within 24 hours but no response. It’s the second day and no one cares if my foods are going bad. Run away from this company a lot of miscommunication Among customer representative
I would give them a 0 if they had it on here. The Cust Serv reps are incompetent and unhelpful. They charged me 22.00 for one day and our bill is no more than 3$ a day. Then they bounce you back and forth to centerpoint and then back to them but they gonna close you call back
There the worst company in Houston. The website never works. They will just turn off when they want then say they don’t even have you as a customer. Dealt with em for 5 years and never got better. I would rather not have electricity to have to call them every month just to pay.
I just paid them 30.00 on the first after owing 17.87 and now at 12:00 am on the 4th they have me at -3.53….i called days earlier and complained and they locked me in under contract to save 2% but im paying the same….this is a 1 bedroom …
I just signed up with first choice power and was given the wrong plan. I called and the fixed it (he said). I now find that after paying $4.56 for 42kwh on one day. The next day I paid $9.56 for 44kwh. that is $2.50 per kwh for the 2 kwh …
Have been with this company 1 year in july and recommend them to anyone moving into our area. Any time i have had to call they’ve been nothing but nice and helpful. Anytime i have needed a week extension they have instantly helped and gotten it for me. Keep up the great work first choice power!
I’ve been a loyal customer before it was first choice power. (Texas Power New Mexico) I don’t know what happened to the customer service recently. I called to pay. I called several times and there were many hangups. When someone DID answer, …
Sent all their customer service overseas. They do not care what you are trying to tell them they will just read a script over and over and over and nothing will be resolved. I prefer to pay more money to speak to people here in the US. …
This is the worst company to use as your power company. Outage bills for an apartment that the one hardly uses power. Their customer services even very rude and lack knowledge,always trying to get rid of you on the phone. I regretted doing business with any company!
My first bill came in and it was exactly what I had expected. No hidden fees. I miss having the great rate with Infinite Energy but it was only a 12 month contract and rates went up after that’s why I switched to First Choice Power.
I started with this company for its pre-paid services. Then they gave me the opportunity to use their post pay service with not deposit!!! To this day, I have had no problem with their customer service or their billing. A-1 company and I’m still a customer.
I will be quiting this company next month. Guys this company is a lier theif and a sneak, they dont send any notifications on you balance so they purposely let it go negative on purpose to get more money from you, the lie about switching …
I am okay with service but feel that if a person moves to another apartment in the same complex within only two weeks a discount or the fee shouldve been waived for new service. A little disappointed. That ended up costing me $108.00 not counting both bills. SAD
They are liars. When I switched from my original energy company they promised 8 cents per kilowatt but got my first bill and its actually 12 cents. And the delivery charge I’m paying is 63.00. I was paying way less than that at my old company. This company is full of lies and now I’m stuck with this company full of lies.
If i could vote for no star i would . what type of company sends you the balance way after they disconnect your lights. Then close so early to where u have to wait till the next business day to get the lights reconnected . they totally …
I just received a sales call from First Choice Power that, from the initial ring, started off bad. Call me old fashioned, but I do not believe that when receiving a phone call, you should have to wait for the person calling you to answer …
If I can do 0 stars I would I have them my business for over 5 years and they are really expensive! The representative don’t know how to explain why your bill is higher every month. Over all not a good company. There’s so many light companies out there I’ll take my business elsewhere.!!!
First Choice power has been a wonderful company to work with. We have been a customer of theirs for many years. After Hurricane Ike they worked so hard to try to get power back up as fast as they could. Their crews were polite, understanding and professional.
I am a new customer and it looks good so far to me. You have the best competitive rates. But for me to give a 5 star rating i expect more transparency. You show a weekly analysis of how many units i consumed already but if i login to my …
Warning do not choose as your provider! I rarely write reviews but I am so over these people now. Worst customer service EVER! All a bunch of incompetent employees. I use different providers for rental homes all over Houston. I have …
Bullshit company. I use prepaid lights because I’m almost never home. $20 used to last nearly 2 weeks, now it’s only lasting 2 days. I’m paying a crazy high amount, and the customer service representatives tell me it’s my usage. They barely …
DON’T EVER DO BUSINESS WITH THIS COMPANY…. EVER! I have never had any account here, and they have called me 3 times a day for final payment. I have filed a fraud claim with them and they told me twice they have sent me paperwork….then I …
They are thieves. Raping customers with their rates and costing me money buy keeping my service on knowing I am not there. Their cancel policy takes 3 days which is money out of my pocket but it only takes 1 day if you owe them to turn power off. Rapist and thieves. That’s what First choice power is and doesn’t even deserve 1 star.
Worse customer service EVER. Mixed up our account with someone else. Cut us off because of their mistake. Set us up as a prepaid when we are a post paid. I have literally been making payments every two weeks from their mistake. Makes …
I WILL REPORT YOU WITH THE BBB!!
WE sign up with this company as our electricity provider 15 days.
we have an account number, and today was the start date. …
SCAM! SCAM!! SCAM!!!
When I started using this company I was super thankful that the bill was more affordable and better than my past electricity company, suddenly this people …
STAY AWAY! Worst customer server I have personally ever experienced and I am a claims adjuster. I called their customer service early Saturday morning, ended up sitting on hold for 2 and a half hours and still did not hear from anyone. …
When searching for a new power company after having a bad experience with a different company I was referred to First Choice power. Not only are their rates great, but their customer service far exceeds other companies in the industry. I …
Over the phone customer service is not great. Seems they are using overseas agents. Please do not get excited about the free nights and weekends for the power to go opportunity. Your rates per kilowatt hour will change daily. The mobile …
Worst company ever I had signed up for paperless billing never received a bill at all until I received a disconnect notice then when I called them about it they put me on a deffered payment plan and a switch lock which they never …
I wish a score of less than 1 star was possible. this company has THE WORSE customer service of ANY business I have ever been unlucky to deal with. I truly question how this place is even legally be able to call its self an electric provider. AVOID AT ALL COST
Highway robbery… They tell you one thing, but bill you for another… After thoroughly going through all my bills and speaking to many supervisors my bill in a duplex is overly high vs when I was in my 2 story 4 bdroom home. Lord forbid …
I have been a thoroughly satisfied customer of First Choice Power for many years and, in fact, just renewed my contract for two years. However, it took me 30 minutes of dialing various numbers to finally reach a representative whose …
I had month to month plan for about 16 months and and I was overcharged for 9 months. They claims that they charge 11.9 ¢/kWh on their website, allas! Usually I was charged 22 ¢/kWh. I called them and complained that I was overcharged and …
I’ve only been in my apartment 3 months. I work during the day and pretty much have the same routine in the evenings and weekends. This bill has changed 3 times and it’s increased significantly each time. I reached out to a …
I had First Choice Power in Mcallen, Texas, and they are a huge scam….or just entirely incompetent. I had a pay-as-you-go plan with them, where I could deposit money over the phone at any time. The problem is that I was being charged …
They are a scam! People all over were billed over $20 for 1 day of electricity! Happened to me and my daughter and customer service said they were receiving lots of calls about the same thing! I was told I had to call Oncor about my metor …
I switched to the free weekends plan and my bill has doubled. I had thought I was signing up for 11.3 cents per kwh but it appears I’m paying 13 cents per kwh and I get paid once a month mid-month so the 10th of the month due date wouldn’t …
The worst customer service ever. I am going to cancel my acct with Direct for referring me to this company where no none speaks English. I have been trying to do a month to month pay as you go for a house i just purchased. it has been 4 …
Great weekly reporting – allows me to compare their year over year charges. Unfortunately I can find NO evidence the program they sold me is actually working and saving me money…i.e. “free” weekends. My bills are actually UP 50% over …
I am a new customer and, so far, have found the customer service to be very good. I was not crazy about all the attempts to upsell me when I signed up for service, but I understand that’s part of doing business. I also recently received …
I have been a customer with you since 2009. I have been with you all because of the good rates, but over the last month that has changed. As I am writing this email I am waiting for a supervisor which has been about 20 minutes now. I made …
I am currently looking for a more reasonable electricity company. I have been on a prepaid plan with first choice for 2 years. $20 used to last me about a week and a half, now i am spending $13 a day on electricity which is not reasonable …
You use to get great customer service when you had to call First Choice Power, until they moved customer service over seas. You not only can not understand a word they are saying but they do not care about the customers, they are rude …
DO NOT GET FIRST CHOICE. I have had them for almost a year and my prices just steadily rise. When i first started with them i was paying $3-$4 per day at my 550sqft apartment and now somehow i pay $10 a day when im never even home. …
O stars!!! This place is trash. I moved in march, and when i gave them my new address, i gave them the wrong apartment number, i called back 5 minutes later to correct the information and the person on the phone just added another line of …
This company is trash i have never seen a company this incompetent. I was trying to leave my current company because my contract was up. A president of first power told me my electric would be switched over in 24hrs. 3 day later my power …
Very helpful and patient. They made sure I was able to keep my free weekends when I switched from prepaid to monthly!
I was concerned my cost would increase by switching. No need! My bill was less! I am truly satisfied with this power company!
They just shut my power off at 8 pm while my roommate was cooking dinner, I received no text message as I usually do to let me know I went under on my pay as you go account, as far as I knew I was paid up. This is absolutely the worst power …
No customer service- on hold for hours..and they screw up so much I had to call about every other month… They forget to bill you then charge you late fees. They don’t always take mastercard like the site says they do.. they had a data breach.. had to get a new card..
This company is a scam. If your unaware of how this company works.. just inquiring about there services means that they sign you up. They won’t reimburse you. They have awful customer service. They say all calls are recorded, and then they …
I have been with First Choice Power for 11 years. I have stayed with them because they always worked to get me the lowest rates and customer service was outstanding. Since direct energy took over the customer service is not that great and the rates keep going up. I plan to shop around at my next renewal.
@Camila/ Digital Care, I have contacted you guy’s about my account on several occasions, and was told that there is nothing you guy’s can do for me. I will just change energy providers because your company is seriously ridiculous with …
People beware of their tricks on how they brake down the bill. I got a free weekends plan when I stared the contract with this rip off company my usage always changed not much but 1400 to 1500 a month based on plan not including free …
Through Harvey, through the winter storms, you name it; we always have power. Customer service is always available to answer questions or to help me sort my bill. I’ve had to call twice in the 4 years of service and I was talking to real …
Away for the holidays and still was charged $8-10 bucks per day. Coming from $2-4 this is OUTRAGEOUS. I called in Aug to get on a new plan because I was paying up to $15 per day. It’s funny how when I first signed up I would never pay more …
I have been a customer with First Choice since Sept. 2015 and the service has been excellent. I recieve texts to my phone letting me know my pre-paid balance & I like to put money on my bill on the website. The text are always on time & the …
ARE YOU KIDDING ME RIGHT NOW?! There was an error with the service address on my account. The billing address was right, but the service was wrong. Not a real complex problem, right? I called and spoke to two different agents who I had …
Would give this 0 stars if possible. We signed up for the prepaid plan 4 days ago. We put $50 on the account and its already gone then put $9 less than 24 hours ago and now thats gone. We have hardly been home and were suppose to get free …
I switched from prepaid to postpaid and everything seemed great until I was due to receive a refund of my prepaid account balance. I have been waiting since March and no funds in site. I have been lied to by customer service as well as supervisors. Still no refund and it is close to June.
Signed up their You Got This 36 program. According to PowerToChoose.gov website, my under 1000 kwh usage/month household should pay 94¢/kw, however, after base charge $4.95+Oncor Delivery Charges $17.36+Gross Receipts Reimb fee $0.41(they …
This company is so incompetent it’s unreal. All we did was switch from prepaid to postpaid…and we got disconnected. Called customer service and was told 2 days in a row that power would be restored within 1-2 hours. After nearly 3 days …
Long story short I am moving in to my new home and have been struggling with this company to remove a switch hold that I have no idea why it was put in… I just received a call from one of the receptionist and let me tell you I got really …
My bill kept getting higher and higher every month!! For a whole month we kept the AC off and the bill was still raising!!! It went from $150 to $300 a month. No ma’am, no Sir!!! I had to go with a whole new company! That’s more than what …
No lie, I am flabbergasted by this company! I was intrigued with their free nights plan so i decided to sign up for it. It is just me in my apartment and since signing up for the plan i literally have been so careful with not using anything …
I signed up for a plan and was charged the wrong amount, I NOW have it in writing. When I called customer service, instead of telling me about the mistake, they told me they could switch me to an even cheaper plan. As it turns out, the …
I have been with them for about three years now and have been satisfied with the quick service and rates. My Bill’s have always been affordable. Now, recently I did make the switch to Reliant under the impression I was going to have a lower …
I have been with first choice power since 1999 I have two accounts. I recently had some billing issues and called it was nothing but a hassle dealing with customer service. I wrote a review and about a week later I received a call from a …
If I could give this company a negative rating I would. I do not recommend anyone to switch their light company to First choice. They do not care about their customers. After having service with them for a year, I fell on hard times. I …
Do not use this electric company. Been a customer with them for 5 years and they are just awful. Trying to transfer services is a joke. Their website to make payments on causes you to have a double payments to hit your bank account. Then …
Horrible!!! Ive been with this company since I was 18 I’m now 30 and in the last year the service has went to $#!+! All they do is lie to get you off the phone they do not solve ANY issues! Ive called a total of 6 times bc I don’t get my …
Service is completely a gimmick. Service got disconnected without warning
“Systems always down” (as they say)
I’ve been waiting for one ticket for an account switch over for 6mos now …
This company is a joke. Explain to me why I would receive a bill for .48 cents when the minimum amount available to pay is $1. I understand the power was turned on at the end of the month but forcing me to pay $1 to avoid my power being …
Had First Choice for over 3 years. Good rates, lousy customer service. I never really had a problem until I moved recently and they totally screwed my billing up. I closed my account with them over a month ago and I’m still getting harassed …
I have been with this company for almost 10 years now and have moved 3 times in different areas over that 10 years and kept them as my power company. No hassles submitting payments for my bill and if and when I need to call them, they are …
They customer service sucks. They signed me up without my knowledge for a power surge protection program, when they called my about it i told them i didnt sign up for it. They didnt remove it and i got charge another month talked to a …
I really love the company. It is a great way for this with bad credit as well. To try them out I did the pre pay offer which was amazing. Paid less than 40 bucks the each month the first two months. They offer a no deposit program which …
Very poor customer service. Switched plans and my online account clearly showed I was on a specific plan with an electricity order number and was effective on a certain date. Yet, I was billed on a variable rate plan. I was promised a …
Thought this was a good company and it turned out it’s just as bad as the other ones. I pay my bills on time I paid it late one time and was charged $29.95 for collecting recovery fee and on top of this $7.33 late fee. My services were …
Stay AWAY!!! This company has the worst customer service from any company I’ve ever dealt with and I’ve been with them for four years. When you call to speak with someone you can’t understand them and they don’t understand you. They will …
Run from this company!!! Please run. I started with this company to save money. However, every month my bill get higher and higher. My family and I aren’t doing anything differently. First Choice Power calculations are totally off monthly. …
WORST COMPANY EVER. I was with this company for 1 month and Lord , they gave me the hardest time ever. They shut off my power even when I had balance in my account. One time when I try to make payment over the phone, guy told me system was …
Usually have great service but for the 2nd time you all closed my service due to the wrong apartment number that was given to you and again have to be without power for the 2nd time. Why can’t you verify the account from the ones wanting to …
DO NOT DO BUSINESS WITH THIS COMPANY! They are fraudulent. They switched power on a property that I had sold 9 months previously. Obviously I had not initiated or authorized this change! When I disputed the final charge, I was given a …
I had been overpaying almost a year because I forgot to renew my contract. They looked at my usage and found an even better option that what I had previously. Kevin was outstanding and very patient with me. Kudos to FCP!
I have been with this company for almost a year, I really like the rates considering I have the prepaid plan, you get every single dollar you have in your account and there is not a re connection fee as any prepaid company usually does. …
Worst electricity company ever. My lights where turned off with out a notice of disconnection. When I called they said “ I understand but you have a past due balance” my payment was on auto pay so I’m really confused. I have no idea 1. Why …
Horrible company!! They do not properly communicate how their trash billing cycle actually works and will disconnect your services…in the midst of a pandemic where millions of people have lost their jobs! There a lots of hidden fees and …
Sorry no good rats! Ripped me off for 14 years on KWH price! I never examined my bill,, and we kept ac at 80° during summer. Had 500$ / month electric bills!
Please people, Don’t use these crooks! …
WORST POWER COMPANY I’ve ever had to deal with. Completely incompetent customer service. I don’t understand where they find the people that work there – it’s almost like they’re trying to find people that don’t understand simple …
The rates started off well, with supposed free weekends on Friday 6p -Sunday. This is a gimmick! I have never experienced electricity bills this high! For the past 3 months they have exceeded $300! For a single person, who works …
Worst customer service. Completely rigid and unemphatic to emergency situation. They will cut your power and not work with you. I was signed up with them through energy ogre, I have since called energy ogre to ensure Im never signed up with …
Contacted the Texas Utility Commission now . My kids and I are sitting with out electricity over a $90 payment after $331.00 was paid on 01/27 and $100 paid on 2/3 . I’m paying all I can and now they won’t turn back on so just sitting here …
Never received a disconnection notice in the mail or a mobile alert. Power was turned off @10 today aug4th 2021 ,after spending all day on the phone dealing with all the bs..was told by 3 different reps that my power would be turned back on …
Very dissatisfied 😡 Been with this company since 2011 but started to notice ridiculous monthly amounts recently. 2bdrm apartment $202..Wow. (10.4c & 1321kwh) When I pulled up my bill I seen that Centerpoint charges are $75 separately from …
On hold for over an hour trying to find out why they cancelled our contract and energy is shut off! I have an email from them company saying they have my info and contract is set up a week ago. Today, when power is due to switch, the power …
All of the reviews posted are valid. My bills keep going up and the free weekends plan is a joke. I only save less than $5 each month which really doesn’t help because the cost of the Collection Recovery Fee and Late Payment Penalty. I …
Please run clear from this company! Trying to close out my account because I moved and signed up with another electricity company for three weeks now. The first time I called, the female representative was nice assisted me with excellent …
Very poor service they put a switch hold on my account for $4.99 for the month of July ! I paid the bill in full beside 4.99 here it is sept and they still have a switch hold on my account ! I’ve been asking for this to resolved and still …
Beware! This company will ruin your credit and say it’s not their fault. Bank electronic transfer on due date isn’t posted for 3 days and First Chouce Power sends a notice of disconnection even though the bank verifies it was paid. …
This company convinced me to try out their average billing plan. 7 months in they decide to sell my account to reliant and then charge me the entire balance of $939 all at once. …
My light bill was due by the 2nd or 3rd. I had lost track of time and when I came home on a Friday July 16th my lights were off. I paid it right away soon as I figured out the problem. Called customer service to let them know the bill was …
This is the worst electricity company. DO NOT USE THEM. I have a $238.00 light bill in a 2 bedroom apartment. They are trying to blame it on more usage during the summer. I’ve been in an apartment for 7 years and have never had to pay that …
They severely damaged my credit in 2022 on an alleged bill from 2019. I paid the final bill over the phone and confirmed with them that it was the final bill. Now a debt collector damages my credit without ever contacting me by phone or mail saying I owe them $211. Absolutely disgusting.
The only reason I’m dealing with this company is because I’m a victim of identity theft. After submitting the page long list of the documents needed to submit a Fraud report I’m getting the run around. After being transferred several times, …
Complete SCAM stay away from this company. Was with first choice power on a “plan” for free power after 9pm, I was paying over 170$ a month every month even though power usage was kept to a minimum during the day. Switched to a different …
I was with First Choice Power since 2006 and they were always a great company to have service with. I enjoyed always having great rates that resulted in keeping by bills affordable and low. It was a little hard to get customer service in …
(Translated by Google) Thieves.
(Original)
Ladrones.
(Translated by Google) The worst thing I could choose, and too expensive
(Original) …
(Translated by Google) My opinion is with the service you get TWO months well the receipt then you end up paying up to three times more than you started paying and you call and they tell you that what you consumed is that … A total …
(Translated by Google) Well I am delighted with the First choice power x service that are efficient in their service as well as the customer service agents and
The cost x ele trisity rate is good. …
(Translated by Google) The customer service is horrible, it is the second time that one of their representatives hangs up the phone on me and refuses to give their name, according to the agent in their country they do not talk about your …
(Translated by Google) I have more than 12 hours without electricity and it is not due to lack of payment and they have not been able to solve me, super sorry for messing with this electricity company. Having a little girl and my pregnant …
(Translated by Google) The agent took an attitude of fatigue to my second question and his tone was embarrassed. I would understand his reaction if he had spent 1 hour with me clarifying the same question, but not to the second question and …
(Translated by Google) I had prepaid and each. Two days they sent me a message that I had to recharge and I almost never came home …
Horrible!!!!
Horrible communication!
love them!!
Poor customer service…,
Good
Great do far
Very accessible and efficiently
Trash
Overall good experience!
One of the best companies
DONT SIGN UP FOR FIRST CHOICE
Great job so far
Very helpful and efficient service!
1st choice should of been my last choice
My bill i always low 👍🎉 …
They literally stole my money
Does first choice power pay hourly
Pricing as promised, no hidden terms and conditions
Switch off power at my home without my approval….
Pricing plans are very competitive.
Good experience, I’ve had no issues
Terrible customer service. Stay AWAY from this company.
They are not willing to help their customers. Customer Service sucks!!!
This is the WORST utility company EVER! PLEASE CHOOSE ANOTHER PROVIDER!
Lied to too many times to count. If you can, stay away from them.
It’s the worst company ever and they are liars and absolute waste of time and money
They never answer calls. They will put you on hold forever…
They Advertise for low rate and get much higher rate ! Scam company!
Do not. Stay away Perfect example or how not to run a company.
This company be scamming people out of money. DO NOT get service from them!!!
Worst customer service ever. Fraud . Make new accounts with your info.
Awesome company. Low price and great customer service.
They billed me twice in one month it’s a scam
Love this company! No complaints! Thanks first choice!
Worst service possible. Just absolutely awful from head to toe. I wish I could give no stars at all
Good rates but horrible customer service
Their customer service has always been wonderful and delightful to deal with.
4-1-19 The Best Light Company So Far In Yrs I’ve Seen
Hate this light company for the past 3 months I been getting a bill of 350 no sense at all
Ive been FCP since 2015 great company!
Worst company I have ever been with in my life if I could give 0 starts I would.
Very disappointed at their rates lately and they have been overcharging me these past two months. Please choose a different place
I have been with them for 5 years they are terrible customer service sucks and dnt do anything to help u out whwn u need it terrible
Poor customer service and management. They sent bill to me -but I’m not their customer and they don’t want to change. Seems like unprofessional service.
If I Could Give It Negative Stars I Would. Money Hungry Con Artist. Only Doing Business Until I Get Out Of This Drought.
Don’t not use this electricity company ! It’s a complete scam ! They’re horrible!
worst service ever. Very unprofessional. they apply payments to the wrong account even when you pay on the app
I’M AM SO GLAD I DID NOT JOIN THIS COMPANY CAUSE I WAS ALMOST ABOUT TO…. THANKS FOR THE HONEST REVIEWS…
I am very very satisfied with the service and monthly bills are reasonable! I am a happy customer
Horrible customer service! Continues to contact me for a account that’s associated with my phone number. But will not remove my number.
If I could give them 0 stars, I would. Worst electric company ever!
Scam completely, they will ripp you off and blame Centerpoint
Rate details were misleading. I thought I was signing up for a posted rate, but when you look at the “details” the rate is MUCH different. Not very happy.
I have only had good experiences with First Choice Power. great staff and very responsive
i give them a negative 10 ….customer service does not help at all … you can not even get a 1 day extension , and customer service people need way more training
Service sucks and they literally over charge you ! I work 8-8 shifts and my bill increasingly got higher a lot of hidden fees as well I jumped ship
The employees dont know how do thier job. Spent a hour on phone to be on hold and my questions still not answered. Thanks Mary LaCapp. You need a job change.
0 stars.. For a small apartment they charge over 300 they are crazy and the bill just gets higher and higher
I was just on the phone with a customer service rep she asked for my phone number to access my account and then she hung up in my face, they rude and I would never recommend this company to no one, They full of lies and over price
Really reliable! The electricity has never shut off. A few exceptions when there are storms but it is resolved in minutes.
I have been with first choice for almost 5 years. I love the service. I always recommend my customers to go with first choice.
This company suck ass nobody there can tell you nothing about your bill they just tell you to call center point for everything you call in for ……DON’T DO BUSINESS WITH THEM YOU WILL SURELY REGRET IT.
The worst electric company ever. Customer service is terrible. No one documents what they say they will. My electric bill continues to increase.
I am satisfied with my light company don’t want to switch. But looking at free nights and weekends.
They work with you to choose the best plan for your electricity service. Would highly recommend them to anyone!!
I have no idea how but my bills go so high for one bedroom apartment guess need to find new company for sure scam choice power !
First choice has been great, we switched about 3 months ago and the rates have been consistent and the customer service is very good.
I haven’t had any problems what so ever since I been with them. Great deals, amazing prices.
Power was supposed to be on today and I am now without power becuse my order didn’t go through.
First Choice Power is the best electric company I’ve ever had. Excellent Rates and Excellent Service!
Overpriced. Paid WAY too much for an entire year in comparison to other companies. Signed up for their “free weekends” and it ended up being over double what I pay now.
So I am on the phone right now to ask if im still in a contact and to see what my Rate is now and i got put on hold now for 15 min .. Really does it take 15 min to look up my rate??? So irritated!!!! This will be the last time
My daughter always has unissued with them. Once their power sign come in for a while 24 hours but nobody who worked there had any idea why.
Worst company ever they know were in a crisis and alot of people were laid off and they disconnected our power when it was not even far behind and it’s dead hot outside yall need to be reported
STAY AWAY FROM THIS COMPANY !!!!!!!!!!!
Run away , before you receive A 1064.76 BILL
I PAID THE 1064.76 and now 2 weeks later my power is off and they are saying I …
don’t call there customer support line. They are retards and will just pawn you off to the next person. the service isn’t bad but the people are tough to deal with
I just started with First Choice Power and I am very impressed with their rates. I think I may the perfect choice when choosing this electric provider!
I have to rewrite my review, very disappointed and upset with this company, after I made a payment, they still threatened me to disconnect service because I was short of money, with this difficult times and struggling this company like any other didn’t care of the customer, can’t wait to switch company!
i joined when i bought this property and moved here from henderson co. over 3 years ago. i’ve been pleased with my choice ever since.
I would like to thank the customer service rep that assisted me in obtaining services. It was so simple and power was on within one hour ! Fantastic job! Thanks
This people are the worst utility company ever. They are affiliated with Direct Energy too. Customer service lies to customers constantly and the company does nothing about it. Crooks! Stay clear.
This is the wprst company to deal with and apparently direct energy is a sister company!! When i say i never leave reviews i honestly dont but this company has poor business practices!!
I got 5 houses to switch to this light company and didn’t get paid for it. I basically walked around 2nd ward at night knocking on peoples doors selling electricity for free.
WORST CUSTOMER SERVICE. I HAVE SPENT NEARLY 25HRS ON THE PHONE WITH THIS COMPANY SINCE MONDAY. TODAY WAS NEARLY 3.5 HOURS IN 2 CALLS. I STILL DON’T HAVE POWER, WAS PUT ON HOLD FOR NEARLY 40MIN WITH NO ONE COMING BACK, SO I FINALLY HUNGUP. …
Complete failure in customer service. Have pay my bill and they keep resending the same bill for a deposit. If I did not pay the deposit the power would not be on. Idiots!!
Horrible customer service!!! Agents and systems are always screwing up. Be careful when doing business them as it will not be a cake walk when trying to go with another provider.
First choice power is a great company they always very pleasant to talk to and better then the other companies
I love First Choice they are the cheapest and the BEST!!! I have been with them for over 4years and I refuse to switch to these other companies that charge what they want instead of what you actually use, and that is IMPORTANT!!!!
My first time being a new customer and it experienced the most worse customer service ever.. Im a very patient person but i was really irritated that I had to give my information at least four times..On the first call the guy explained …
Nothing but a bunch of lies and deceitful persons when you sing up with them. I expected more form this company. They won’t oner the price and agreement form the original call.
Horrible literally 1 day late and Called to see if they could offer some grace until the tomorrow when I can pay was told I can’t get a grace period at all …..seriously…yall should offer some grace for when people are only late 1 day and it doesn’t have to be every time shoot once or twice should be enough…but I guess not
They send a disconnection notice if your two days past your due date and they charge $29 to your account for sending disconnection notice. This company is ridiculous!!
This company is a complete scam!! Don’t even try, trust me. AC off the whole month, weekends free supposedly and still paying $150+ zero stars if possible!
Horrible company I dont recommend them at all switching as soon as possible they will leave you in the dark for hours when your bill is already paid dont trust them they will screw you over bad
Good variety of plans to fit one’s budget and circumstances; polite & knowledgeable customer-service representatives; billing statements are easy to read & understand; website is very user-friendly.
Bills over $300 for a 2 BEDROOM APARTMENT…. Nope I’m done
Worst customer service EVER. I’ve been a loyal, paying customer for 2 years, and they’re awful. They have no respect, no compassion, and no morals. I’d pay 1000x what I pay with them, just to not deal with them!!!
Prices fluctuating and mite as well get contract because it seems like we’re getting screwed everyday then the messages and balance arent accurate oh and u add monday power outage charged us $7 plus after harvey last year we we’re gone i shut the power off guess what still charged us $2-$3/day while fusebox was off not cool
First Choice Power is AWESOME! No hidden fees, weekly updates so there are no surprises on your bill! Great customer service, great company!!!!
THIS IS THE WORST COMPANY YOU CAN HAVE FOR ELECTRICITY! THEIR CUSTOMER SERVICE REPS ARE HORRIBLE AND THEY LIE AND MISLEAD YOU! NO REP DOES THE SAME PROTOCOL FOR HANDLING CALLS WHIVH MAKES ME WONDER IF THE TRAIN THEM WITH THE CUSTOMER …
Rip off! They had me sign a contract claiming I would pay lower wattage! The “Delivery fee” was almost the same amount as usage over 100 dollars to “deliver” light service isn’t this what my light bill already is????
My account said it was time to renew and had to pay 130 to renew so i changed companies then they said i still had two weeks to go and missed up my credit.
I have been with First Choice Power for a really long time. I have had no problems with my service. Even when I was not able to pay my bill on time, they always have worked with me. Thanks!
I have been with first choice power over 10 years. I highly recommend them. They have always been nice and very understanding and helped me out when I needed it. Thank you first choice.
Awesome Company! Reasonably priced and great customer service. They also will send emails explaining how to better lower the cost of your electricity bill.
If it’s possible to rate the negative star I will do that !!!! The government needs to look into this company, they are fraud! I repeat they are fraud!… I had credit of $78 with them when they brought my next bill they brought $300+ bill, I dont know what they are doing…. they are FRAUD!!!!!!!….dont work with them!
The customer services at this company is horrible! I would have to agree with the other customer and question the competency of these employees. Your customers should be your main priorty and I have yet to see this, but you want to coerce me to sign a NEW contract! The audacity!!!! I’m done with this company!!!! Run away!!!!
Worst company, wouldn’t recommend for anyone to choose it, they charge extra and their employees don’t know how to explain which will lead you into paying unnecessary fees. This company doesn’t deserve a star.
Was looking for a service company, but after reading ALL THE NEGATIVE REVIEWS, I’ll just pass on this company.
There is no way that working the way that I do, that I’ll be able to keep up with the Bills that apparently change for no reason when they shouldn’t.
NO THANK YOU!!!
I wouldnt use any other light company. In the Summer Texas heat my bills were never more than $130/mon!! Very easy, fast and friendly customer service!
I am Being charged $0.1610 on energy usage. since mid March my usage on kwh just keeps going higher an I live in an apt smh wouldn’t recommend them. I will be switching soon!! My electricity is being used the same way everyday since I first got with them (thumbs down)
Totally disapointed with this company. They said I’ll have weekends free but it’s a scam. I pay around 19.60C per kWh which is absolutely ridiculous. I can’t wait to switch to another company.
By far the worst customer service on the face of the earth. They all lie over the phone then give u the run around on what is actually going on with your account. Very unprofessional when they don’t have the answers they will hang up in …
They moved their customer service outside the United States. Once they did that; it was horrible. If you don’t or will never have to deal with customer service the cost is not bad. But if you ever want to speak with someone who cares or know anything (other than reading a script) – THEN FIND A DIFFERENT PROVIDER.
Kind of regret switching to them! After reading some good and bad reviews, I had to see for myself… my first 4 months my bill was never over $60 , I always did the same thing every month to keep my bill low… Well just received my bill and it tripled 😕😕😕 bill is $162 only thing they can say it was the weather… Never again! …
This is the worst company ever! Please stay away! You can be one day late and they will send you a disconnection notice.. Every time I call there someone tells me something different… Can’t wait to leave this company… THANK GOD this is my last month! This company sucks! and they are a rip off! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 …
The only benefit that came with doing business with this company was the lower rate. Customer service is completely incompetent. I think they are a glorified call center using hispanic agents that cannot understand me, and I cannot …
If I could give 0 stars I would. Customer Service is rude and they will lie to you. They don’t value their customers. My contract is up in August and I will gladly pay higher price to find a new provider.
Unfortunately, I have to give this company 1 star :/ Before posting this I saw the lady’s review that says WORST COMPANY EVER, all employees are incompetent. Although I don’t know individuals there personally, based on my experience I’d …
I’ve been with first choice since 2014, and I will continue to keep them. My rates/bills have always been reasonable, and a couple of years ago they worked with me when I had to make late payments. Thank you!
Been getting charged 15 to 20 dollars a day we call customer service and they do absolutely nothing about it, this has happened about 3 times already, we’ve used the same amount of energy every single day, our a.c. stays at 70. RIDICULOUS!! looking for a new provider, recommendations needed?
THE WORST ELECTRICITY COMPANY! I was a customer for 5 years, tried to transfer and was some how “cancelled”. I paid the $200.00 to re start services, then was told that it was unable to keep my same account. I told First Choice that I WOULD …
Ok this is my 5th day paying over 6 dollars a day for energy i do not even use! They show no care that they might lose me! Last nights seems to be 9$ and im only home after freaking 7 during weekdays! At first i loved them i was paying 1.70 …
It is refreshing to come across great service like I had with Ms. Tashell tonight. She went above and beyond to help me get the best rate and showed such kindness and understanding. She has a true skill for customer service.
Do not use this company. Worst experience ever. Terrible customer service. I don’t even take the time to write reviews but that’s how horrible this company is. I consistently received wrong text alerts regarding my account, electricity was …
I just payed $400 on 9/20 and just go another bill for over another $400 we are a family of 3 half the time we’re at work! I’m switching light company! Centerpoint is charging so much for delivery charges witch makes my light bill higher!
If i could give this company 0 stars i definetly would!!!!!!! I make all of my payments online! And about 3 times that i made those payments they would say they never received them but yet the money was taken out of my bank account. They …
I have only been with “FIRST CHOICE POWER” 4 26 days. I’m enjoying “The Feedback”, concerning my usage and how much I still have and also how many days! I have my phone 2 “Speak 2 Me”. There,s really no way your lights can B turned off with …
Shady Company. Not a customer but started getting texts and calls about someone else’s account. Called to let them know and was told that all I can do about it is sign up for the FCC do not call list (already signed up). Dont care that they have the wrong phone number for a customer or willing to make a note in their system.
A friend 1600.00 switchlock was placed on her account, no bill no invoice, no written proof, how this accrued, and then shut her power off. Call the Texas energy commission and file a complaint. There are many and more they recieve the …
STAY AWAY! They are crooks! They hook customers in by advertising free weekends. But after tallying up how much you pay Monday – Friday, it’s so expensive that they end up gaining money from the weekend and then some. I was with them for …
Rates are ok. App works fine. But after having this service for 2 years, I have NEVER been able to log onto the actual website. The app doesn’t show detailed billing but directs you to the site that doesn’t work. Had to switch to paper …
Terrible service as a first time customer was informed electricity would be turn on within 24 hours but no response. It’s the second day and no one cares if my foods are going bad. Run away from this company a lot of miscommunication Among customer representative
I would give them a 0 if they had it on here. The Cust Serv reps are incompetent and unhelpful. They charged me 22.00 for one day and our bill is no more than 3$ a day. Then they bounce you back and forth to centerpoint and then back to them but they gonna close you call back
There the worst company in Houston. The website never works. They will just turn off when they want then say they don’t even have you as a customer. Dealt with em for 5 years and never got better. I would rather not have electricity to have to call them every month just to pay.
I just paid them 30.00 on the first after owing 17.87 and now at 12:00 am on the 4th they have me at -3.53….i called days earlier and complained and they locked me in under contract to save 2% but im paying the same….this is a 1 bedroom …
I just signed up with first choice power and was given the wrong plan. I called and the fixed it (he said). I now find that after paying $4.56 for 42kwh on one day. The next day I paid $9.56 for 44kwh. that is $2.50 per kwh for the 2 kwh …
Have been with this company 1 year in july and recommend them to anyone moving into our area. Any time i have had to call they’ve been nothing but nice and helpful. Anytime i have needed a week extension they have instantly helped and gotten it for me. Keep up the great work first choice power!
I’ve been a loyal customer before it was first choice power. (Texas Power New Mexico) I don’t know what happened to the customer service recently. I called to pay. I called several times and there were many hangups. When someone DID answer, …
Sent all their customer service overseas. They do not care what you are trying to tell them they will just read a script over and over and over and nothing will be resolved. I prefer to pay more money to speak to people here in the US. …
This is the worst company to use as your power company. Outage bills for an apartment that the one hardly uses power. Their customer services even very rude and lack knowledge,always trying to get rid of you on the phone. I regretted doing business with any company!
My first bill came in and it was exactly what I had expected. No hidden fees. I miss having the great rate with Infinite Energy but it was only a 12 month contract and rates went up after that’s why I switched to First Choice Power.
I started with this company for its pre-paid services. Then they gave me the opportunity to use their post pay service with not deposit!!! To this day, I have had no problem with their customer service or their billing. A-1 company and I’m still a customer.
I will be quiting this company next month. Guys this company is a lier theif and a sneak, they dont send any notifications on you balance so they purposely let it go negative on purpose to get more money from you, the lie about switching …
I am okay with service but feel that if a person moves to another apartment in the same complex within only two weeks a discount or the fee shouldve been waived for new service. A little disappointed. That ended up costing me $108.00 not counting both bills. SAD
They are liars. When I switched from my original energy company they promised 8 cents per kilowatt but got my first bill and its actually 12 cents. And the delivery charge I’m paying is 63.00. I was paying way less than that at my old company. This company is full of lies and now I’m stuck with this company full of lies.
If i could vote for no star i would . what type of company sends you the balance way after they disconnect your lights. Then close so early to where u have to wait till the next business day to get the lights reconnected . they totally …
I just received a sales call from First Choice Power that, from the initial ring, started off bad. Call me old fashioned, but I do not believe that when receiving a phone call, you should have to wait for the person calling you to answer …
If I can do 0 stars I would I have them my business for over 5 years and they are really expensive! The representative don’t know how to explain why your bill is higher every month. Over all not a good company. There’s so many light companies out there I’ll take my business elsewhere.!!!
First Choice power has been a wonderful company to work with. We have been a customer of theirs for many years. After Hurricane Ike they worked so hard to try to get power back up as fast as they could. Their crews were polite, understanding and professional.
I am a new customer and it looks good so far to me. You have the best competitive rates. But for me to give a 5 star rating i expect more transparency. You show a weekly analysis of how many units i consumed already but if i login to my …
Warning do not choose as your provider! I rarely write reviews but I am so over these people now. Worst customer service EVER! All a bunch of incompetent employees. I use different providers for rental homes all over Houston. I have …
Bullshit company. I use prepaid lights because I’m almost never home. $20 used to last nearly 2 weeks, now it’s only lasting 2 days. I’m paying a crazy high amount, and the customer service representatives tell me it’s my usage. They barely …
DON’T EVER DO BUSINESS WITH THIS COMPANY…. EVER! I have never had any account here, and they have called me 3 times a day for final payment. I have filed a fraud claim with them and they told me twice they have sent me paperwork….then I …
They are thieves. Raping customers with their rates and costing me money buy keeping my service on knowing I am not there. Their cancel policy takes 3 days which is money out of my pocket but it only takes 1 day if you owe them to turn power off. Rapist and thieves. That’s what First choice power is and doesn’t even deserve 1 star.
Worse customer service EVER. Mixed up our account with someone else. Cut us off because of their mistake. Set us up as a prepaid when we are a post paid. I have literally been making payments every two weeks from their mistake. Makes …
I WILL REPORT YOU WITH THE BBB!!
WE sign up with this company as our electricity provider 15 days.
we have an account number, and today was the start date. …
SCAM! SCAM!! SCAM!!!
When I started using this company I was super thankful that the bill was more affordable and better than my past electricity company, suddenly this people …
STAY AWAY! Worst customer server I have personally ever experienced and I am a claims adjuster. I called their customer service early Saturday morning, ended up sitting on hold for 2 and a half hours and still did not hear from anyone. …
When searching for a new power company after having a bad experience with a different company I was referred to First Choice power. Not only are their rates great, but their customer service far exceeds other companies in the industry. I …
Over the phone customer service is not great. Seems they are using overseas agents. Please do not get excited about the free nights and weekends for the power to go opportunity. Your rates per kilowatt hour will change daily. The mobile …
Worst company ever I had signed up for paperless billing never received a bill at all until I received a disconnect notice then when I called them about it they put me on a deffered payment plan and a switch lock which they never …
I wish a score of less than 1 star was possible. this company has THE WORSE customer service of ANY business I have ever been unlucky to deal with. I truly question how this place is even legally be able to call its self an electric provider. AVOID AT ALL COST
Highway robbery… They tell you one thing, but bill you for another… After thoroughly going through all my bills and speaking to many supervisors my bill in a duplex is overly high vs when I was in my 2 story 4 bdroom home. Lord forbid …
I have been a thoroughly satisfied customer of First Choice Power for many years and, in fact, just renewed my contract for two years. However, it took me 30 minutes of dialing various numbers to finally reach a representative whose …
I had month to month plan for about 16 months and and I was overcharged for 9 months. They claims that they charge 11.9 ¢/kWh on their website, allas! Usually I was charged 22 ¢/kWh. I called them and complained that I was overcharged and …
I’ve only been in my apartment 3 months. I work during the day and pretty much have the same routine in the evenings and weekends. This bill has changed 3 times and it’s increased significantly each time. I reached out to a …
I had First Choice Power in Mcallen, Texas, and they are a huge scam….or just entirely incompetent. I had a pay-as-you-go plan with them, where I could deposit money over the phone at any time. The problem is that I was being charged …
They are a scam! People all over were billed over $20 for 1 day of electricity! Happened to me and my daughter and customer service said they were receiving lots of calls about the same thing! I was told I had to call Oncor about my metor …
I switched to the free weekends plan and my bill has doubled. I had thought I was signing up for 11.3 cents per kwh but it appears I’m paying 13 cents per kwh and I get paid once a month mid-month so the 10th of the month due date wouldn’t …
The worst customer service ever. I am going to cancel my acct with Direct for referring me to this company where no none speaks English. I have been trying to do a month to month pay as you go for a house i just purchased. it has been 4 …
Great weekly reporting – allows me to compare their year over year charges. Unfortunately I can find NO evidence the program they sold me is actually working and saving me money…i.e. “free” weekends. My bills are actually UP 50% over …
I am a new customer and, so far, have found the customer service to be very good. I was not crazy about all the attempts to upsell me when I signed up for service, but I understand that’s part of doing business. I also recently received …
I have been a customer with you since 2009. I have been with you all because of the good rates, but over the last month that has changed. As I am writing this email I am waiting for a supervisor which has been about 20 minutes now. I made …
I am currently looking for a more reasonable electricity company. I have been on a prepaid plan with first choice for 2 years. $20 used to last me about a week and a half, now i am spending $13 a day on electricity which is not reasonable …
You use to get great customer service when you had to call First Choice Power, until they moved customer service over seas. You not only can not understand a word they are saying but they do not care about the customers, they are rude …
DO NOT GET FIRST CHOICE. I have had them for almost a year and my prices just steadily rise. When i first started with them i was paying $3-$4 per day at my 550sqft apartment and now somehow i pay $10 a day when im never even home. …
O stars!!! This place is trash. I moved in march, and when i gave them my new address, i gave them the wrong apartment number, i called back 5 minutes later to correct the information and the person on the phone just added another line of …
This company is trash i have never seen a company this incompetent. I was trying to leave my current company because my contract was up. A president of first power told me my electric would be switched over in 24hrs. 3 day later my power …
Very helpful and patient. They made sure I was able to keep my free weekends when I switched from prepaid to monthly!
I was concerned my cost would increase by switching. No need! My bill was less! I am truly satisfied with this power company!
They just shut my power off at 8 pm while my roommate was cooking dinner, I received no text message as I usually do to let me know I went under on my pay as you go account, as far as I knew I was paid up. This is absolutely the worst power …
No customer service- on hold for hours..and they screw up so much I had to call about every other month… They forget to bill you then charge you late fees. They don’t always take mastercard like the site says they do.. they had a data breach.. had to get a new card..
This company is a scam. If your unaware of how this company works.. just inquiring about there services means that they sign you up. They won’t reimburse you. They have awful customer service. They say all calls are recorded, and then they …
I have been with First Choice Power for 11 years. I have stayed with them because they always worked to get me the lowest rates and customer service was outstanding. Since direct energy took over the customer service is not that great and the rates keep going up. I plan to shop around at my next renewal.
@Camila/ Digital Care, I have contacted you guy’s about my account on several occasions, and was told that there is nothing you guy’s can do for me. I will just change energy providers because your company is seriously ridiculous with …
People beware of their tricks on how they brake down the bill. I got a free weekends plan when I stared the contract with this rip off company my usage always changed not much but 1400 to 1500 a month based on plan not including free …
Through Harvey, through the winter storms, you name it; we always have power. Customer service is always available to answer questions or to help me sort my bill. I’ve had to call twice in the 4 years of service and I was talking to real …
Away for the holidays and still was charged $8-10 bucks per day. Coming from $2-4 this is OUTRAGEOUS. I called in Aug to get on a new plan because I was paying up to $15 per day. It’s funny how when I first signed up I would never pay more …
I have been a customer with First Choice since Sept. 2015 and the service has been excellent. I recieve texts to my phone letting me know my pre-paid balance & I like to put money on my bill on the website. The text are always on time & the …
ARE YOU KIDDING ME RIGHT NOW?! There was an error with the service address on my account. The billing address was right, but the service was wrong. Not a real complex problem, right? I called and spoke to two different agents who I had …
Would give this 0 stars if possible. We signed up for the prepaid plan 4 days ago. We put $50 on the account and its already gone then put $9 less than 24 hours ago and now thats gone. We have hardly been home and were suppose to get free …
I switched from prepaid to postpaid and everything seemed great until I was due to receive a refund of my prepaid account balance. I have been waiting since March and no funds in site. I have been lied to by customer service as well as supervisors. Still no refund and it is close to June.
Signed up their You Got This 36 program. According to PowerToChoose.gov website, my under 1000 kwh usage/month household should pay 94¢/kw, however, after base charge $4.95+Oncor Delivery Charges $17.36+Gross Receipts Reimb fee $0.41(they …
This company is so incompetent it’s unreal. All we did was switch from prepaid to postpaid…and we got disconnected. Called customer service and was told 2 days in a row that power would be restored within 1-2 hours. After nearly 3 days …
Long story short I am moving in to my new home and have been struggling with this company to remove a switch hold that I have no idea why it was put in… I just received a call from one of the receptionist and let me tell you I got really …
My bill kept getting higher and higher every month!! For a whole month we kept the AC off and the bill was still raising!!! It went from $150 to $300 a month. No ma’am, no Sir!!! I had to go with a whole new company! That’s more than what …
No lie, I am flabbergasted by this company! I was intrigued with their free nights plan so i decided to sign up for it. It is just me in my apartment and since signing up for the plan i literally have been so careful with not using anything …
I maintained a bill with 3 family in a 4br home 😭☺️
$234 then $170 $ $80 ,😁🌹🌹❣️ Loyal for 20yrs
Just pay your bills and accept the plan if it’s for …
I signed up for a plan and was charged the wrong amount, I NOW have it in writing. When I called customer service, instead of telling me about the mistake, they told me they could switch me to an even cheaper plan. As it turns out, the …
I have been with them for about three years now and have been satisfied with the quick service and rates. My Bill’s have always been affordable. Now, recently I did make the switch to Reliant under the impression I was going to have a lower …
I have been with first choice power since 1999 I have two accounts. I recently had some billing issues and called it was nothing but a hassle dealing with customer service. I wrote a review and about a week later I received a call from a …
If I could give this company a negative rating I would. I do not recommend anyone to switch their light company to First choice. They do not care about their customers. After having service with them for a year, I fell on hard times. I …
Do not use this electric company. Been a customer with them for 5 years and they are just awful. Trying to transfer services is a joke. Their website to make payments on causes you to have a double payments to hit your bank account. Then …
Horrible!!! Ive been with this company since I was 18 I’m now 30 and in the last year the service has went to $#!+! All they do is lie to get you off the phone they do not solve ANY issues! Ive called a total of 6 times bc I don’t get my …
Service is completely a gimmick. Service got disconnected without warning
“Systems always down” (as they say)
I’ve been waiting for one ticket for an account switch over for 6mos now …
This company is a joke. Explain to me why I would receive a bill for .48 cents when the minimum amount available to pay is $1. I understand the power was turned on at the end of the month but forcing me to pay $1 to avoid my power being …
Had First Choice for over 3 years. Good rates, lousy customer service. I never really had a problem until I moved recently and they totally screwed my billing up. I closed my account with them over a month ago and I’m still getting harassed …
I have been with this company for almost 10 years now and have moved 3 times in different areas over that 10 years and kept them as my power company. No hassles submitting payments for my bill and if and when I need to call them, they are …
They customer service sucks. They signed me up without my knowledge for a power surge protection program, when they called my about it i told them i didnt sign up for it. They didnt remove it and i got charge another month talked to a …
I really love the company. It is a great way for this with bad credit as well. To try them out I did the pre pay offer which was amazing. Paid less than 40 bucks the each month the first two months. They offer a no deposit program which …
Very poor customer service. Switched plans and my online account clearly showed I was on a specific plan with an electricity order number and was effective on a certain date. Yet, I was billed on a variable rate plan. I was promised a …
Thought this was a good company and it turned out it’s just as bad as the other ones. I pay my bills on time I paid it late one time and was charged $29.95 for collecting recovery fee and on top of this $7.33 late fee. My services were …
If I could give ZERO stars, I totally would…this company needs a MAJOR overhaul on technology and ease of starting new electric services. …
Stay AWAY!!! This company has the worst customer service from any company I’ve ever dealt with and I’ve been with them for four years. When you call to speak with someone you can’t understand them and they don’t understand you. They will …
Run from this company!!! Please run. I started with this company to save money. However, every month my bill get higher and higher. My family and I aren’t doing anything differently. First Choice Power calculations are totally off monthly. …
WORST COMPANY EVER. I was with this company for 1 month and Lord , they gave me the hardest time ever. They shut off my power even when I had balance in my account. One time when I try to make payment over the phone, guy told me system was …
Usually have great service but for the 2nd time you all closed my service due to the wrong apartment number that was given to you and again have to be without power for the 2nd time. Why can’t you verify the account from the ones wanting to …
DO NOT DO BUSINESS WITH THIS COMPANY! They are fraudulent. They switched power on a property that I had sold 9 months previously. Obviously I had not initiated or authorized this change! When I disputed the final charge, I was given a …
I had been overpaying almost a year because I forgot to renew my contract. They looked at my usage and found an even better option that what I had previously. Kevin was outstanding and very patient with me. Kudos to FCP!
I have been with this company for almost a year, I really like the rates considering I have the prepaid plan, you get every single dollar you have in your account and there is not a re connection fee as any prepaid company usually does. …
Worst electricity company ever. My lights where turned off with out a notice of disconnection. When I called they said “ I understand but you have a past due balance” my payment was on auto pay so I’m really confused. I have no idea 1. Why …
Horrible company!! They do not properly communicate how their trash billing cycle actually works and will disconnect your services…in the midst of a pandemic where millions of people have lost their jobs! There a lots of hidden fees and …
Sorry no good rats! Ripped me off for 14 years on KWH price! I never examined my bill,, and we kept ac at 80° during summer. Had 500$ / month electric bills!
Please people, Don’t use these crooks! …
WORST POWER COMPANY I’ve ever had to deal with. Completely incompetent customer service. I don’t understand where they find the people that work there – it’s almost like they’re trying to find people that don’t understand simple …
The rates started off well, with supposed free weekends on Friday 6p -Sunday. This is a gimmick! I have never experienced electricity bills this high! For the past 3 months they have exceeded $300! For a single person, who works …
Worst customer service. Completely rigid and unemphatic to emergency situation. They will cut your power and not work with you. I was signed up with them through energy ogre, I have since called energy ogre to ensure Im never signed up with …
Contacted the Texas Utility Commission now . My kids and I are sitting with out electricity over a $90 payment after $331.00 was paid on 01/27 and $100 paid on 2/3 . I’m paying all I can and now they won’t turn back on so just sitting here …
Never received a disconnection notice in the mail or a mobile alert. Power was turned off @10 today aug4th 2021 ,after spending all day on the phone dealing with all the bs..was told by 3 different reps that my power would be turned back on …
Very dissatisfied 😡 Been with this company since 2011 but started to notice ridiculous monthly amounts recently. 2bdrm apartment $202..Wow. (10.4c & 1321kwh) When I pulled up my bill I seen that Centerpoint charges are $75 separately from …
On hold for over an hour trying to find out why they cancelled our contract and energy is shut off! I have an email from them company saying they have my info and contract is set up a week ago. Today, when power is due to switch, the power …
All of the reviews posted are valid. My bills keep going up and the free weekends plan is a joke. I only save less than $5 each month which really doesn’t help because the cost of the Collection Recovery Fee and Late Payment Penalty. I …
Please run clear from this company! Trying to close out my account because I moved and signed up with another electricity company for three weeks now. The first time I called, the female representative was nice assisted me with excellent …
Very poor service they put a switch hold on my account for $4.99 for the month of July ! I paid the bill in full beside 4.99 here it is sept and they still have a switch hold on my account ! I’ve been asking for this to resolved and still …
Beware! This company will ruin your credit and say it’s not their fault. Bank electronic transfer on due date isn’t posted for 3 days and First Chouce Power sends a notice of disconnection even though the bank verifies it was paid. …
This company convinced me to try out their average billing plan. 7 months in they decide to sell my account to reliant and then charge me the entire balance of $939 all at once. …
My light bill was due by the 2nd or 3rd. I had lost track of time and when I came home on a Friday July 16th my lights were off. I paid it right away soon as I figured out the problem. Called customer service to let them know the bill was …
This is the worst electricity company. DO NOT USE THEM. I have a $238.00 light bill in a 2 bedroom apartment. They are trying to blame it on more usage during the summer. I’ve been in an apartment for 7 years and have never had to pay that …
They severely damaged my credit in 2022 on an alleged bill from 2019. I paid the final bill over the phone and confirmed with them that it was the final bill. Now a debt collector damages my credit without ever contacting me by phone or mail saying I owe them $211. Absolutely disgusting.
The only reason I’m dealing with this company is because I’m a victim of identity theft. After submitting the page long list of the documents needed to submit a Fraud report I’m getting the run around. After being transferred several times, …
Complete SCAM stay away from this company. Was with first choice power on a “plan” for free power after 9pm, I was paying over 170$ a month every month even though power usage was kept to a minimum during the day. Switched to a different …
I was with First Choice Power since 2006 and they were always a great company to have service with. I enjoyed always having great rates that resulted in keeping by bills affordable and low. It was a little hard to get customer service in …