First Federal Lakewood is the largest independent depositor-owned bank headquartered in Ohio with assets of $2.2 billion. With 19 full-service branch locations and 7 mortgage lending offices throughout Ohio, First Federal Lakewood provides deposit, lending, residential mortgage lending, cash management and investment services to individuals and businesses. Since 1935, First Federal Lakewood has been a stable community owned bank committed to deploying funds that foster local economic growth.
| Monday 8AM–4PM Tuesday 8AM–4PM Wednesday 8AM–4PM Thursday 8AM–4PM Friday 8AM–6PM Saturday 9AM–1PM Sunday Closed |
14806 Detroit Ave, Lakewood, OH 44107
Awful customer service….and they don’t care…they’ve had no money at their ATM at their main branch 2 Saturdays in a row, there are 2, both empty, at 1pm…Feb 4 23, bank machine out of service. Another Saturday. No one cares…no money in ATM again, sun Feb 11…
Piss poor customer service
Great customer service!
Great Bankimg experience
the website does not work again
Great bank very fair policies
Best Bank in the world 🙂
This browser is messing with my bill pay
Great place to bank, quick service
From Banking to Refinancing my house….Great people to work with!
Awesome customer service and employees are awesome too
Very helpful and knowing what to do. Very patient too.
Great People At First Federal. Support Local Businesses.
Have been with this bank for 10 years. I have no complaints.
Always friendly! Always efficient! My bank always!!
I like this bank free checking I actually free and they give you free checks to start. An pay you interest on checking.
Best Customer Service ever! Jody at Olmsted Falls branch and Will in Fairview Park branch are awesome! Always a pleasure
This is the best bank I’ve been with. They are very friendly and helpful.
Had them since I was 18 going on ten years. No real big problems and paychecks get deposited a day earlier than co workers.
Nice, efficient people who care.at our bank.
Love the excellent service we receive at FFL!
I have had this account for so long but when it comes down to mobile app try to sign into your account it’s impossible I’m thinking of changing
ILLEGITIMATE BUSINESS! DO NOT GIVE THEM MONEY I have to take them to small claims court. I’ve filed complains with FDIC and Better Business Bureau.
it is always a pleasure to stop in and do business with the friendly and welcoming staff. Keep up the good work.
I’ve been with First Federal Lakewood for about 8 years now. I love it! Such an easy way for me.
This popup has been trouble for my Quicken Program. Please stop attaching popups to my accounts. ASAP
Awful communication. They also tell you that everything will work out right up till the end and everything falls apart. Was told they would play around with my assets to see how i can be approved, telling me to get more gift money. Just a joke of a company for mortgages.
Says right on their website they cash inhouse checks for non customers for $5 yet at the branch they refuse. Perhaps they should update their website.
I appreciate the expertise of the staff and the personal attention I receive – while still getting the advantages of a larger chain (e.g. the online banking, etc). Really good staff who do their best to get me the answers and info I need.
FFL has taken care of all my personal and business banking needs for over 40 years.
Since 1986, FFL has been my bank, and have never had a problem with my accounts or mortgages. Keep growing!!
BEWARE! They will sell your loan! They conned me into working with “a local bank” only to turn around and sell my loan to Fifth Third. What a disgrace! Don’t be fooled by their sales pitch, they are just another institution that is ruled by the almighty dollar.
We used them as our mortgage company, we had an absolutely horrible experience with the finance guy, he never would return calls or he would call back at 5pm or after to say we needed more info or are waiting on more things, and its just …
Looking for a preapproval mortgage via internet. Have owned/sold one home /sold another (covered remaining mortgage). Got my excellent credit scores & a REJECTION from First Federeal Lakewood (mailed). I am now 64 years old. Defective …
I like the bank. It’s easy and close to my home. I am giving 3 stars because when you say that you have Spanish client service…Well, you expect S-P-A-N-I-S-H. The guy on the phone didn’t want to deal with me and just gave me a whatever answer.
Always have had a good experience with them. Been with them for 22 years now and they always have a friendly face and help whenever there is an issue (which is rare)
I’m a fairly new FFL customer and so far I’ve been very impressed. All of the staff I’ve interacted with have been polite and very helpful!
Caroline Purcell in mortgages was extremely rude. We won’t be back. We planned on not just getting a home loan but also new checking and savings accounts and credit cards because we believe in banking locally, but she exhibits the type of customer service that is self centered, not customer driven.
I went to pay for an RV with a cashiers check, made out to me, to someone with an account at First federal. The owner called this sham of a bank to see if they would accept it. The bank said no, even though I had endorsed it to the person …
Great customer service and friendly interaction. Always feel like I am dealing with people that really care about me, not just as a member but as a person too!
Terrible….talked to a teller in the main branch of Lakewood of impending trip to Germany and UK. Said employee insured me that all was set on ATM card. Got to Germany, was unable to get Euros from any machine over there until I had …
I’ve had the displeasure of dealing with lots of banks, Credit card companies, leasing companies, lenders, etc. and the bar is always set really low. Especially in I.T. , banks can be a nightmare of rude, silent and nearly infuriating …
Over the past 10 years (since college) I’ve had a mortgage, seven personal checking accounts, two business checking accounts, and two savings accounts at six other banks. …
We had an incredible experience working with Bill for our mortgage. The customer service was fantastic and the bank has been very easy to work with thus far.
Everyone at the Strongsville Branch are so caring and helpful that you always feel you’re meeting old friends!! Thank you, Stephanie, Tiffany, Reem, Janet! A loud applause for all of you. Keep up the great work, FFL must be proud to have you. Thanks for your everyday help. 👏 …
Best customer experience that I have had in a bank. They r quick and efficient! I once had an accidentental overdraft , and they eliminated the overdraft fee , as my deposit was late. I love this bank!
Atm is always down in the morning longer than it has
to. It doesn’t take 20 mins to restock an atm…5 rings to answer a call then put you on hold for another 5…the hours are not worker friendly at all if you work from 730 to 4. Time for a new bank seriously.
Hands-down the worst customer service I have ever experienced with a banking institution. Contacted FLF to inquire about banking and acquiring a pair of cashier’s checks and was placed on a queue twice, eventually being rerouted both times and ultimately having the call dropped. Get it together, First Federal.
FFL is definitely the most community-minded banking institution in the Cleveland area,,,, my rotary club has always had a member from there and I believe every other Community Civic Club in Cleveland has a member who works at First Federal of Lakewood,,,, their employees are always friendly, warm, and efficient
First Federal has been great! They helped me with a very complicated issue and made it simple. They have solved problems that other banks never could. Very good, personal service.
The WEB Site is a mess. I have been with this S&L since it opened
in the 40’s. I am fed up with all the stress trying to do my banking on line. So is my sister.
I have never had so many issues with a bank and would never recommend them for any banking service. First, they have so few locations that are only open business hours, if you have anything that requires going into a branch, it’s a hassle …
I have been trying to join my wife’s account for the past two months since we’ve been married. They apparently had “lost” all the forms that we had given to them, then after some searching they realized that they never submitted anything. …
FFL always great to us
Recently went to Westlake branch to open new account & Mindy did a great Job
My wife and I have been customers since 1986 when we bought our home in Lakewood. They are great to work with and the tellers are great to visit with. We have never had any problems with 1st Fed.
My parents banked there and I worked there for 35 years. I’ve been retired 12 and many changes since I left. More branches, updates to offices (the Lakewood auto teller needs some work, when I visit I see some original parts of the …
I acn not say enough for how they work hard to solving simple or complicated problems. The Fraud Protection Department is on it and on point. The Customer Service personal are amazing and make things simple and a breeze.
Been trying to call this bank all day and they wanna send us to the call center and not wanna deal with customers when I have major concerns about an account I suggest no banking at this bank if u trying to talk to someone about an issue
Have been with this bank since I was 16 (I’m 55) and the tellers know and call you by name! I have never had any issues with any of my accounts or been charged ridiculous fees. The Fairview Branch had the same tellers for over 30 years so …
I love this bank! When we first opened lion and blue in Lakewood, they didn’t offer business accounts, but as soon as they did I switched my business account here. I have never been happier. All our personal accounts are here, as well. Great customer service! They really CARE about you!
As a former banker for almost 40 yrs, the last 6 years with FFL before retiring in February 2014, I cannot say enough good about FFL!
A Community Bank cares for its customers as an important part of their …
I love this bank for their responsible practices, lack of fees, and friendly people. I’ve had my accounts with them for ten years. I’ve brought many of my friends and family to this bank.
The online banking features SUCK! The mobile access makes use my Browser everytime and THAT sux! Access to online AND mobile is sketchy and N0 ZELLE????????? NO CASH APP? THIS BANK IS SOME SORT OF ANTIQUATED. iT IS 2022. i WILL BE CHANGING MY BANK AS SOON AS i CAN!
Our very first home mortgage, then refied 2 years later…both transactions were handled professionally and communicated at our level of understanding the home buy and refi processes. Kudos to Caroline P. and Lisa.
I am still unhappy that I’ve not received the tax form as requested. I guess I’ll have to just go there in person. We have not been getting good postal service either. Most financial institutions make tax forms available online…so much easier!
Love this bank. They really are there when you need them. I was looking for a check information that I needed for a court case … it was over two years old , I had to have that proof of payment for court they came through found it , saved me a lot of stress forever grateful.
If I could give negative stars, they would get at least -100. These are one of the shadiest lenders I have ever worked with. If I had a choice of being burned alive or doing business with these cretins, I would tell you to remember your …
I have been banking with First Federal for 50 years and wouldn’t consider changing. They are on top of problems and help me whenever I need it. I have no trouble using the on-line or App sites. They are the best!
I have been an attorney for over 34 years and have worked with many, many banks during that time. I switched all of my personal and business accounts to the Fairview Branch years ago, and have a mortgage loan with them too. They are very friendly, responsive and helpful. I have never been happier with a bank than I have been with FFL.
FFL has been my bank for about 46 years, and when the Avon Lake branch opened, I was delighted. Thank you for a professional staff, correct procedures and accounting, and generally good atmosphere!
I have maintained two home mortgages with FFL for over five years and recently paid them off through refinance. During my time with them they were unable to provide a usable website for their mortgage customers. It was difficult to even …
Not the worst but online and app almost never work and allowed $1200 to be taken from my checking account fraudulently with no check even with fraud protection
Extremely kind people that are extremely helpful. I love their security features because they are never a hassle but keep my accounts safe. I also get paid a full day earlier than any of my coworkers at any job I have ever worked.
WORST customer service !!! I would not waste my time by posting unnecessary details. They never call back and strive to maintain the lowest level of professional excellence… great job!!
Overall functionality is good. In the sense of navigating to see balances, ability to do transfers etc. The frustration lies with the limits set on each of the accounts. My perspective is it is my funds and if I need to take out an …
such a very nice staff, we opened a bank account and the staff was very nice to us, very good people. this is the first account in Ohio we opened and the last, we are very happy with the ladies and the man who over sees things. very very nice staff. they treated us like family.. sincerely Scott and Debra Cassell
I have been banking with First Federal since 1999. I moved to the Strongsville branch and have always been treated like family. My biggest regret is transferring my mortgage when I did a refinance. I still do all my banking through First Federal. The staff is terrific.
My wife and I financed our house through FFL and the first time home buyer’s program through Lakewood. That was 15 yes ago. They were and are still incredibly helpful. There app is user friendly and also have my Roth IRA with them .
Love this bank! The staff and manager really helped me when I was in a jam racking up overdraft fees! I also got a Bulldog debit card and FFL gives back to the Olmsted Falls schools!
I love FFL. I’ve had issue with just about every bank I’ve ever used (and that’s quite a few) until I started using First Federal of Lakewood. I know my money is secure, the staff is friendly, and every question I’ve had regarding finances, …
We opened a checking and savings at Strongsville location when we moved to Ohio. Even though we moved to a different city, we still bank here after a horrible experience at Huntington Bank. The staff at the Strongsville First Federal of …
I love this bank. Customer service is great. Lately there has been an upheaval in Investment Services and I will state my displeasure. I cannot reach my investment managers, they do not return my calls, and I am very frustrated. A …
I have had a checking account at First Federal of Lakewood for may years. To my knowledge, they have never made an error on my account. My home mortgage is also with them and the same is true. I like to bank with a smaller, more personal savings and loan.
I’m very happy with First Federal of Lakewood. They are friendly, very helpful with any problems and their security is number one. Beside just the solid efficiency of daily banking, they’ve handled cyber problems too. In this more complex …
I have been a customer since I was born when my parents set up an account. I have tried other banks for checking accounts while maintaining a savings account here but have always come back to First Federal for all my banking needs. Happy Valentines month.
I recently bought a house and was shopping for a mortgage. I got connected with Caroline Purcell who did a fabulous job getting me a rate. She was very responsive, helpful, and knowledgeable. She worked hard to secure me the best rate …
I love First Federal of Lakewood. I’ve banked here for over 50 years (I’m currently 84)
Officials who work here have gone out of there way to help me take the correct …
Nothing but good experiences with this bank. Someone tried to charge me fraudulently and they stopped or before it happened. Never a long wait and never had an issue when calling.
FFL has always been a superior bank, always attentive to every detail and they take the time to know you as a customer. Way better than many ‘big name’ banks!
This is one of the best banks of which I have ever been a customer. The employees are always exceptionally friendly and helpful. Their website for logging on is user-friendly, and you can do everything you need, pay bills, transfer monies …
Tried to close a security deposit box. Just had hip surgery. Sent a friend to drop keys off and gave a check. Would not let him. Called today, was put on hold for 15 minutes and line disconnected. Gave a Biden response. Not my responsibility. Welcome to woke idiocy
I’ve banked with FFL for over 25 years. I recently deposited a bank check/draft from another local bank. I was informed there would be a 5 day hold placed on it before the funds would be available. Yes a bank certified cashiers check from another local bank held up for 5 days! Good bye FFL!