First Financial is a member-owned, financial cooperative. We strive to improve the lives of those we serve and make our community the best that it can be. Don’t Just Bank, Belong.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday Closed Sunday Closed |
1215 YORK RD, Lutherville, MD 21093
Money in only
Great credit union to help with all your financial needs. Try them
Staff awful. Loan services awful, can’t deposit funds when I need to, phone customer service could care less
If they just had Saturday hours like on the 1st or last Saturday of the month it would be nice
Nothing but great things to say. Always have had great customer service.
Best credit union. I would highly recommend banking with them. Great service.
Good service needed a new debit card and got a new one printed right away, i think i was in and out in all of 5 minutes.
I have been a member for over 11 years. I recently had to come back into the Lutherville branch to resign paperwork, one of the representatives Jenny Mullen was kind enough to help me out.
Nice Credit Union, I am a 5 Star Member here. This location has a free penny counting machine for membres, which is awesome!
If you need weekend hours or any sort of larger cash withdrawal, I recommend you look elsewhere. They do offer some competitive rates.
Customer service is horrible
Team members are rude and not knowledgeable …
I have never been anything less than satisfied with the services that you all offer. I always use the Lutherville location. Customer service is always great! I highly recommend them!
Terrible financial institution! I opened accounts for my 3 and 11 year olds. I was told that they were kid accounts. The representative neglected to inform me that I had to perform some type of activity in each account or there would be a …
Have had the good fortune of being with FFCU since 1986! Extremely pleased with every aspect of their multiple services. I prefer them to any bank! I highly recommend them to everyone who values professionalism and savvy customer care!
Terrible awful experience. I wasn’t able to get online and the app working. I waited on hold for an hour only to be told they couldn’t help me. I got really bad service at the Lutherville location. The final thing that made me close my …
The “new” website is so difficult to use that I’ve spent hours with online support and live chat to do simple, basic transactions. It takes days and days to process transfers to other banks. Got a loan? You will never be able figure out …
We have been members for 18 years only because of the free services. There has been a constant breakdown of the website and even the drive thru over the years. The staff is AWFUL on the phone. Staff turnover is constant. Staff looks …
For the last year now I’ve had nothing but issues. They always seem to be closed for staff training, the online banking is always under maintenance and it never fails to be a royal pain to get logged in to and the thing I can’t stand the …
Very nice staff and office – but was completely blindsided by the $1000 daily spending limit. I went to pay bills and my card kept getting declined, only to be told I can’t make over $1000 in debit purchases a day.. and can’t take more than …
The absolute worst!!! I am so disappointed I signed up with them. They are supposed to work closely with the school district and teachers but their hours are during school time and there is always an insane wait to speak with anyone on the …
Sorry to do this, but the quality of service has gone downhill significantly in the last few years. It is nearly impossible to get someone on the phone in under 45+ minutes, and fees have gone through the roof while interest has been …
For the most part I don’t have an issue with First Financial, However this morning on the way to work I wanted to make a deposit and the machine was down. I thought something was wrong with my card or account but when I pulled up to let …
I have been here basically my whole life. Never had another bank card. But I officially have opened an account elsewhere. Someone has hacked into my accounts, and as if this situation wasn’t already stressful, every person I talk to about …
I have been with FFFCU for over a decade and I couldn’t be happier. Their call center reps aren’t all that, but, moneywise, FFFCU has done really good by me. If you want a low mortgage, car loan, HELOC rate, FFFCU has got you covered. Their bounced check charges are lower than any bank’s.
I have been banking here for a long time. This bank has drastically gone down hill. They do not care about you or protecting you. I have had my debt card number stolen and used way to many times for a card that sits in my desk drawer. The …
Always friendly service. They train new employees at the Timonium location so the error rate is fairly high. Sometimes I have to have mistakes corrected.
Absolutely the best. They provide so many services for free that other banks charge for and they are so willing to help. The staff really cares and works really hard to help you with your banking needs. So happy we became members.
This has been my credit union for approximately 20+ years and I have always been treated like a valuable customer. Each and every representative I had met with for various reasons has made my membership worth while. When I call to speak …