Since 1936, First U.S. has been making a difference in the financial lives of our member-owners with affordable loans, generous savings programs and friendly, personal service. Open for phone support until 6pm Monday through Friday and Saturday 9am-2pm.
| Friday | 9AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5:30PM |
| Tuesday | 9AM to 5:30PM |
| Wednesday | 9AM to 5:30PM |
| Thursday | 9AM to 5:30PM |
580 University Ave Ste 100, Sacramento, CA 95825
Nice folks!
Bad service, really bad
They will let you hat yourself do not try to deal with
Lady was unknowledgeable very rude I will never come back to this Branch again I was opening up my checking account horrible Branch rude people
We can’t pay our loan payments with your app or online, …..by phone you guys charge $12 ,wow what a customer service
Great customer service. Wish they would not have closed this branch during COVID–made it very inconvenient to have to travel across town just to make some simple transactions.
I can never get the online banking to work. Maybe you need to get better software. I even went into the bank and an employee helped me and we both were having issues trying to get the online banking to work. It’s really frustrating.
Horribly long wait times to call in and get help with card replacement, questions, etc. Fraud protection process is redundant and inefficient causing more work for the customer. Procedures are outdated like no address change unless you go in to a branch. Planning to leave out of frustration.
My positive feelings about 1st US were justified this week when I overheard Robert Lewis their Real Estate Business Development Officer speaking kindly to a befuddled older person who came in out of the wind and rain lost and looking for a …
I used to really like them until they made me pay for something that was not my fault… Im Single live on my own and barely making enough money to feed myself and I had to come out of pocket 30 dollars because nobody told me I needed to …
By far the worst financial institution I’ve every done business with. I’m very grateful I didn’t trust a sizable amount of savings with them. I can’t even get the small amount I have with them back to me even after submitting a letter to Account Closures.
My overall experience with this bank has been very poor. I have been yelled at, drilled and belittled by more than 1 employee. and they have done nothing to solve the issue. The most recent experience the teller yelled at me that they were …
Terrible. Tried to cash a check written from an account holder of their bank and was treated like a criminal. Glad I closed my account with this place years ago. Find another bank to use this place is godawful
Deceptive banking practices. Tried to cancel my account – instead this Credit Union keeps charging me a monthly fee. Took out a “free” HELOC some years ago but never have used used. Now changed a $250 fee to close it out.
Excellent Credit Union. I both work and bank here and am pleased with the work we do at FirstUS. We are not perfect, but we do our best to offer quality service and are always looking for ways to improve and better serve the community at large.
It’s a very sad day, after almost 50 years of banking with First US (Federal) Community Credit Union, we are forced to leave. First US treats new accounts better than those of us who have been with them for 50 years. The manager, Caden, …