FirstService Residential

Property management, FirstService Residential

People have relied on FirstService Residential to take care of their Illinois property management needs for more than 65 years. We’ve learned a thing or two along the way, and we use all that experience to improve the lives of everyone we serve. Whether you live in a downtown high-rise or a single-family home in one of Chicago’s many growing suburbs, our dedicated team of professionals is here to make a difference in your community.

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FirstService Residential Reviews ( 42 )

  1. Incredibly unprofessional and downright rude! No interest in the families that live within their managed communities. Unethical and unprofessional company! RUN!!!RUN!!!

  2. This company scams contractors out of money to be listed on their web site. And then hounds them to continue to pay for nothing just to line their pockets with other peoples money.

  3. I would give them -5 stars. Hate the experience with this company. Don’t return voice messages or emails. Not responsive at all. Keep making mistakes and don’t correct them…

  4. I have been employed by FSR and they are a great company to have manage your property and to work for. They have great benefits of being an FSR associate and by far some of the best C.A.M’s I have ever worked with. Thank you for the great opportunity’s that you have given me FSR ! .
    – AL.Cervantes

  5. Flat out the worst property management company. I have been charged for sub standard jobs.The lawn maintenance has not been kept up with, that is why i got a notice from the town of stuart. Punch out of apartments have been done half …

  6. Betty Raffel at Palm Beach Plantation,
    I have never dealt with someone/company so unprofessional and unreasonable to their residents. Miss Raffel is doing everything in her power to make life …

  7. Most of the corporate side of the company is ran by morons, aside from the CEO, IT crew and few select others. They had little to no training material at all and just push you off the cliff before you can learn to fly. All they seem to care …

  8. DO NO MOVE INTO ANY PROPERTY MANAGED BY THIS COMPANY!! I live in a property managed by this company called Palm Aire Gardens in Pompano Beach. The garbage is often overflowing. The parking situation is unbearable! They will impound your …

  9. This is the worst property management company ever! Our A/C has broken down several times during the summer and when I called to report I was told no-one else has reported the issue. Knocked on neighbors door she said she reported the A/C. …

  10. Absolutely the worst customer service possible! Donna Mantin, the property manager for Jade Winds Condo Association is a joke and an absolute embarrassment to property managers everywhere. She is never available to answer questions and …

  11. I’ve owned a home in Contempo Walk in Towngate for 6 years. This HOA is the absolute worst. They are quick to send out violations but if you need to contact them they will not respond. They do not respond by email, phone, or messages at …

  12. I live in Hawaiian Garden since 2017 and for the last. 2 yrs been the worst the neighbors above me have there kids running all time of night myself and my boyfriend work he come in after 10 and the kids just run back and forth the manager …

  13. The Watergarden at Las Olas;
    The staff… absolutely terrible. There was only two that were friendly and approachable. Two valet attendants. The rest were beyond belief, rude and …

  14. The reviews speak for themselves. Dysfunctional and poorly run management company. I have now lived at 2 different properties ran by FSR and witnessed this firsthand. If you are considering moving to a property managed by FSR, I strongly …

  15. Every complaint that I have read about this company is absolutely true.. they do not respond to requests from homeowners and you’re lucky if you get a response in a couple of months. They are completely disorganized. The only people that …

  16. The pictures I have posted speak for themselves. The company has a extremely poor reputation and reviews indicating mismanagement of communities including money. Total disregard for ethical business practices.

  17. In this day and age customer service is well almost unheard of, so it was such a breath of fresh air working at Atlantic Springs with Admin. Assistant, Emily Nelson, Maintenance Jorge Centerion, Property Manager Victoria Nunez, and …

  18. Sadly, I have to agree with every negative review. These guys are incompetent and that is being generous. The Illinois office does not return calls, respond to emails, or provide accurate information. Simple requests can take 30-45 days and …

  19. If I could give 0 stars I would. My clients were supposed to move in after a 30 day approval period, and come the 30 day mark I receive no updates, and I can’t get ahold of anyone. It isn’t until my clients are basically being kicked from …

  20. Hello I have in all my years and 17 years in my community I have never seen a team not able to manage a subdivision. My issues never get resolved even after a year. So now I get a letter from you stating I am intentionally blocking side …

  21. I really don’t like to post negative reviews, but in this case I will have to, in the hope that people who consider hiring First Service Residential for their property manager will reconsider and choose a different company. I am a resident …

  22. Two hours in trying to make an HOA payment. FS knows nothing about how to help. They sent me to clickpay, located overseas…even less helpful. No way to pay my bill. I hope that you have better luck. Their local stuff is just as bad. I …

  23. The reviews are true. First service residencial management & staff at my building OMYC are unpleasant, entitled and dismissive towards residents. Living in a condo with them is a nightmare. The manager R.W doesn’t respond to emails and …

  24. First Service Residential is the best manager around! Saturday afternoon and my drain got clogged. I called down to the front desk and even though our maintenance / engineering team was supposed to be leaving in 5 minutes, they cheerfully …

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