Floresville Electric Light and Power System, is a municipally owned electric distribution utility, located in Floresville, Texas.
| Monday 8AM–4:30PM Tuesday 8AM–4:30PM Wednesday 8AM–4:30PM Thursday 8AM–4:30PM Friday 8AM–4:30PM Saturday Closed Sunday Closed |
187 State Highway 97 E, Floresville, TX 78114
WATCH OUT!!!!!! AND BEWARE!!!!!!!!
Poor customer service.
One of the worst unprofessional company
Turn on the damn power you people are the stupidest idiots ever…..
Poor customer service. Extremely rude to customers.
Bad service they’ll leave u hanging for ever on the phone always over charging. …
Disappointed with service if had a choice would use another service
They overcharge, and charge u 500.00 for deposit when your payment history is not PERFECT……
The building is nice looking- but where the hell is the power?
I wish it would let me give a zero star rating the power goes out all the time.
No power loss during polar vortex! Thank you Floresville Electric
HORRIBLE!!!! Oh man if giving no stars was a option…. Horrible just plain horrible.
Nothing but crooks I wish I could give them zero stars
One star is too many for this place. Really wish we could get some competition in town this place would be dead in no time
The things I’ve been hearing since I left are definitely not good. Current GM/CEO should resign immediately before he destroys the place completely
When I moved here everyone referred to them as the FELPS mafia…now i see why. Definitely the worst power company i have ever had the displeasure of dealing with.
New customer, and can’t get a call back from them to save my life. Been trying to get power to my property for 2 months and still isn’t done.
Honestly if I could give them 0 stars I would. Worst company ever! All they do is extort their customers for ridiculous amounts of money.
Y’all over charge us monthly and take 12hr to return a call!!! Then lie when u do call ! Someone has been on the way since 3:30pm its now 3:30AM and I still have no power! 4 freezers 2 refrigerators and no water!!! Y’all suck ass!!#
Your company prevented the people of Florresville TX from getting access to Fiber optic internet by blocking gvec from using your powerlines. I wish your company would leave my town so that gvec could take over.
We are new to the area and have had FELPS out twice for issues we were having. Both times they responded in a timely manner. Workers were polite and knowledgeable. Thank you!
Felps is literally the worst light company I have ever had to deal with there customer service is completely unprofessional and unorganized been calling for 2 days to get my problem fixed and every person I talk to has something different …
350$ just to start service, you have to be kidding me. Thats just robbing. Thats why there needs to be more then just 1 electrical company, since we are dependant we have no choice but to pay excessive fees
I’ve had great experience with Felps. Any outage we’ve had was fixed within 2 hours except once and it was closer 6 but during the night. Customer for 5 years.
There’s a reason why they’re so many one star reviews, if the general manager stayed in Floresville territory, like he makes his employees do. He would respect the community alot more. Go to the board meetings every last wednesday of the month, to share your concerns.
Horrible SERVICE POWER ALLWAYS GOES OUT N DONT BE LATE CUZ YOU WILL OWE HUNDREDS TO GET BACK ON EVEN IF THEY HAVNT CUT IT OFF THEY WILL CHARGE $100 just FOR HAVING TO CALL YOU , THEY WORK FOR LUCIFER AND TREAT TGE PEOPLE WHO THEY MAJE THEIR …
Terrible customer service. Paying online is impossible,try to use the account number on my bill and it tells me that the account doesn’t exist. Paying by phone only gets you a voice message to leave your info and they will call back…
Still waiting on the call back.
I would give them a ZERO. Worst company to be forced to have as my provider. They do not read the meters as required. They estimate usage if you’re not careful. You have to tell them not to estimate your usage otherwise you end up paying …
Felps does what they want and charges you what ever and you have no choice but to pay cuz they are the only company around, they take advantage of sick ppl n use technicallys to charge extra and demand deposits over misunderstandings, …
THE FELPS MAFIA!!!
So i had been paying on time (early actually) for 2 1/2 years and ive been struggling the past few months. I was late and instead of them calling me the just …
Customer service is very poor and unprofessional. Out of all the electric providers I’ve had over the years they are by far the worst. Between the business hours, lack of customer service, and the obscene fees they charge they are the most unprofessional utility I have dealt with. They need to be taken over by GVEC or CPS.
I’ve lived in 5 states and 12 cities and never have I encountered such a poorly run organization as Floresville Electric. They have fees for literally answering the phone. My power bill was sent and lost and their response was “we don’t …
This is the worst power company I have ever been involved with. if you need a extension it is only good for one day and they mark your credit. No mater that they hold a 750 dollar deposit. They do what they want because they are the only game in town. If you can avoid them you better do so.
It’s a monopoly . I wish cps was here to choose from . They should get competion . They don’t work with you and will not hesitate to disconnect for being late like for 1month it could be $40 bill and they will cut you off even during the …
Spoke with customer service this morning and completely understand why so many of the reviews are negative. It’s obviously apparent training in customer communication skills and just plain politeness is lacking. I WILL DEFINITELY PUSH FOR …
I went to Felps today to open new service and I had the pleasure to be helped by Grace.
My experience their was excellent. …
FELPS is a horrible utility company. We’ve lived in our house over 20 years and I can’t tell you how many times we’ve lost power. It will be a perfectly nice day outside and we’ll have a power outage. Then we’ll have a bad thunderstorm and power will stay on. I think they have people working for them that don’t know what their doing.
The most CROOKED power company I have ever delt with- $100 to disconnect power, $200 to turn on same day- THEY USE SMART METERS!!!! There not even leaving a desk! How do they sleep at night- …
Your company loves took charge a premium for energy and you better not be late on a payment but if there is a problem with the energy you take your sweet time to fix it. Power went out for 3 hours. When I called your representative was …
I’m a former resident and requested a letter of credit for my new energy provider. I slightly exceeded the time limit for the request. Brenda and her supervisor, Ruby were understanding and very helpful. They approved my request. Brenda provided excellent customer service!!
Floresville Electric office employees are very unprofessional. I have never used this company and if I could go back to GVEC I would. When I moved in to my house the previous owners cut the power off immediately, which I could live with, …
The worst electric company I have ever had to deal with. Our electric bill was twice as much in November due to a water heater leak. When we asked if we could simply divide our bill into two payments, the answer was an immediate no, even …
Absolutely horrible customer service. And their fees are absolutely ridiculous. $100 “collection” fee (which is actually explained as a disconnect fee even if you pay before actually being disconnected). …
Customer Service is over the top. Very helpful and pleasant representative.
I was greeted with a smile and felt very welcomed. Thank you FELPS.
Called them on Friday.. sent in my I’d to turn on electric this morning.. no power. Their inside help over the phone is useless. Now I have no electric
DO RESEARCH BEFORE GETTING SOLAR WITH FELPS!
They do not do net-metering like the other 95% of the power companies in the US …
Cant say enough about FELPS, everytime we’ve called them to our house their here within 30min or less. Last years power outage during the snow, while most people in san antonio were out our power we never shut down. Today a pole went down during a storm and they rushed to turn the power back on. Thank you for all that you do!
Can’t even rate them low enough. First time ever being short on electric bill . 34.12. Will cut me off if not paid. What’s wrong with this business? My electric has soared to over 300.00 a month. They say it’s normal! It’s NOT! My electric …
All bad reviews are spot on. The power goes out for 3 hours minimum during light drizzles.
They need to sell to a company that has the resources and desire to upgrade …
I contacted FELPS for assistance installing a auxiliary connection to my service. I discussed what I wanted to do with Mr. Drew Pope (FELPS Line Design Manager). He setup a time to come to my property to review the project and equipment …
Don’t let them disconnect your electricity. They charge $100 to disconnect it, $100 to reconnect it. Oh you want it back on today? That will be an additional 200. If it happens again? Same fees. When you first connect your …
Just started my service today, Angela assisted me tremendously and was incredibly sweet and helpful! Being my first time opening utilities I was nervous, she made me feel very comfortable. I’m extremely impressed with their office, awesome customer service!!!
Terrible electric company! Constantly having power outages, takes them hours upon hours to restore the power! The fees and cost of electricity is insane! Just awful to have an electric company as bad as they are! Any little rain drop the …
Terrible electric company! Constantly having power outages, takes them hours upon hours to restore the power! Just awful to have an electric company as bad as they are! It’s one thing to have your power go out but a whole other issue when …
Terrible customer service for new customers. I bought a new house and they charged me $300 for same day service to connect my power as opposed to waiting 24 hours. Its not like I missed a payment or violated anything, I was just charged to …
My dealings with Melissa at Felps was amazing. She helped me in many different ways and allowed me some extra time to get all my items completed to make sure I had gotten power. Would definitely recommend her if you have to go over there or speak to someone in customer service!!!!
Due to the monopoly they have FELPS is able to charge more than they should, and provide poor service as customers don’t have another option.
Holy Moly!
Ms. Patty is a God send! She was so patient with me as we had an interesting situation while moving! …
We are working on building our new home in Floresville and Angela Scee with FELPS was amazing in helping us get our new account set up! She made it a breeze and was very friendly/professional
I can’t say enough how wonderful Patty is!!! She’s awesome! Patty was so professional, kind, and extremely patient as I was trying to gather all the information for her so she can process our account. We had just moved here from across the …
I can’t give 10 stars ⭐ or I would. Everyone was so kind, professional and helpful. Melissa was over the top helpful with our service, stayed on the phone with us as we figured out how to find and operate the breaker. She stayed with me on the line until the electricity turned on. Will definitely recommend this company.
FELPS,
Stop being petty and give the legal right to GVEC to service Wolf Lane, La …
I am Solar Rep with Texas Solar here in SA. TX. I needed to gather information for a customer with Phelps Electric. I spoke with Mrs. Patty there Phelps Electric. She was amazing! Answered all my questions, took really good care of me! I …