Florida City Gas operates and maintains natural gas pipes, reads meters and distributes natural gas to certified marketers, who sell it to more … See more
Read More| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
| Thursday | 8AM to 4PM |
4045 NW 97th Ave, Doral, FL 33178
(Translated by Google) The service is very bad I do not recommend it at all it is a delay for everything the worst experience I give it a 0 …
(Translated by Google) Another of the many companies that make money at the expense of the people. Just for changing the name of the person to pay the gas bill you have to pay 80 dollars bandits have no significant other …
(Translated by Google) The cars are promoting natural gas and in Miami there is no where I can supply my car with natural gas on 40th street NW and 97th ave is the company and they have natural gas pumps and they are not capable of …
(Translated by Google) It is ridiculous that you have to wait 4 days to shut on the service again because they do not have available appointments! My service is disconnected, ok I plead guilty, I immediately make the payment and …
(Translated by Google) I think this company is the worst in service in all of Florida We have been trying to disconnect the gas lines that enter our property for approximately 30 days and it is always a lie we make the order after it says …
(Translated by Google) This business is, for me, the worst I have come across in the 70 joules I have served. By phone it is almost impossible for them to attend to you: drive to the offices of this CIA in Doral, Surprise. They do not …
Very helpful people
Awful customer service.
HORRIBLE SERVICE & A RIP OFF
TERRIBLE SERVICE !!!! IS LESS THAN ONE STAR.
They disconnected the wrong service.
Awful customer service.
Horrible customer service…automated system confusing…UGH !
Courteous, on time and great service.
Awful structure –
Worse yet theres only one so what can we do it’s a monopoly!
Great customer service. This company really care about thier customers.
If I could give them a 0 is wouldn’t even be low enough
Page can’t found the IP address .. I can’t download the page to pay 😡 please fix the bugs …
Have been calling since April. Still waiting for a call back
Only reason 4 stars is the extra fee when paying online.
I have been on hold 43 min. trying to pay my bill.
Bob Peters here,
Perfect. Got what I needed and it was fully awesome. Take care everyone – Bob Peters.
$2.95 service fee for a $14.25 bill is ridiculous. Shame on you WU and FCG.
Moved in and didn’t realize there was a gas water heater. Took them a week to come turn the gas on. Not helpful at all.
Zero customer service.. very rude and arrogant.. this company only cares about money.. Go with Teco and Tiger for your service
The customer service were very helpful and their Benares were awesome I will recommend them to everyone
Quick and fast Service
Has no English operator. I have been trying to contact them for about a week now !
Horrible service, rude, not professional, most importantly no respect for the paying customer.
This company and it’s owners need a wakeup call.
Sadly no competition in my area so can not change to another company. Terrible customer service, rude, arrogant and ignorant. If you have a choice do not chose this company.
Price of Nat Gas has fallen 75% since 2014 and yet these scam artists have actually increased their rates. THE HIGHEST PRICE FOR GAS IN THE USA!!!!! RUN FROM FLORIDA CITY GAS!
Very educated and kind person
Very bad customer services ..still waiting for my services start almost 1.5 month or more that I start the process …no answer “””they call me back and never return the call”” just still waiting cooking in my bbq grill and the warranty time for the stove already expired …. covid 19🥴 …
Have never had such unprofessional customer service from any other company before. I will eventually switch back to electric.
There is , no sense that i have to pay extra in order to pay online , this is a cheap blow from the company ,also I look at my bill and se that it does not reflect , the payments made 72 hours ago , and i want to see my bill online , and I am forced to accept the paperless bill in order to see my bill online.
It’s like dealing with a Nigerian shell company. These people do not have the faintest idea of how to build a consumer driven business. They are in it for the money. Stick to electric.
I had a rather complicated commercial issue. They could not have been nicer or more helpful. Great customer service. They were very, very helpful.
This company is a disaster 5 months waiting for answer for installation of gas system in my home😳
What can I do it !!!!!! I.I need this service in my home.
Please help me !!!!!!!!!! …
what a joke of a company… we have called them, emailed them, written letters to them regarding our account and it is virtually impossible to get in touch with someone that can actually help us with our needs… they have a monopoly… this is unconstitutional and should be stopped… the customers suffer greatly…
JUST TRIED TO PAY MY BILL ONLINE AND THE COMPANY IS CHARGING ME A $2.95 FEE FOR PROCESSING MY PAYMENT WITH WESTERN UNION, EVERY MONTH IS SOMETHING NEW WITH THIS COMPANY. WAS TO GO FLORIDA CITY GAS THIVES WITH A LICENSE.
The worst company in the entire Universe. The billings are always wrong. The people are always nasty. Terrible compnay, just awful. I wish there was competition. They asfe 3rd world country material
This is the worst unorganized company!!!! I will be happy when Florida can get another gas company
I was happy to attend this function. I learned a lot and we also use this company for our gas services. I hope to be employed by this company soon. They did a great job.
Called with a question; wound up listening to multiple offers for various devices etc. Could not get to someone to discuss billing problem. Phone number is more a marketing device than a help. Worthless
Unbelievable that they would charge their customers $2.95 to accept their payments. Who Does That? They got me once, but they won’t get me twice. I’m snail-mailing my payments from now on. Ugh!
I usually avoid negative reviews, but …they’re now almost four hours late for their appointment. Not a professional company. If given the option, I’d stick with electric.
Worst customers service i had ever experienced. They make you wait on hold for ever, they are liars i set 3 appointments and no one has come out . No one should go to this trouble do not get this service there horrible.
This company is extremely unprofessional, rude and dishonest. Their service center is very unprepared to help the needs of consumers, not to add that they add unnecessary charges to customer’s. On several occasions I was told they had gone to the property and that it was inaccessible which was never the case.
Horrible experience!! I tried to get my account changed to my name since I’m the owner and they took me off the account!! I have never experienced such incompetence. Very disappointed. I would give them 0 stars if that was an option.
Your technician Jonathan is worth his weight in gold with his knowledge and customer service. Jonathan is worth 10 stars. I wish I could say that about a few others.
I have to say that they are truly a horrible company. A necessary evil, they know that we want to save money and that we would rather put up with their incompetence then having to spend more. It is truly upsetting.
We filed 4 years ago for rebates on the new washer, dryer and stove on gas. I have tried multiple times to receive my rebates but they have no information on my filing. So that is about $600 we have never seen from them.
My Girlfriend called I’ve called just to get Someone out to check on the green hose coming out the ground and the customer service is Straight trash they really need to work on their customer service skills.
I’ve Fla City Gas since October or November of 1983, and have never encountered a problem with their customer service staff. They have always been generously kind, patient, and have exceeded my expectations in their delivery of excellence.
While there are other means to uniquely identify a caller it is unnecessarily intrusive that a machine requires entering a Full Social Security number. A lost and found Social Security card or the like would suffice enabling anyone doing so …
Horrible company to do business with. They charge you a $27.00 a month minimum whether you use their gas or not. Then if you want to pay online you have to go through Western Union and pay an additional $2.95 handling fee. Why even …
Not very customer centered. When one has to wait 30 plus minutes on the phone for an agent one would assume that the company would offer a back up to the telephone, like e-mail?
Florida City gas should be ashamed of their selves!!!!!! Leaving a family waiting for 6 days with out gas! Which is used for hot water, gas strove, and bill was paid yesterday! They say that no one is available till Monday, which is BS …
It’s a great experience doing Florida City Gas ” rebate application ” for my new air conditioning yesterday. It’s wonderful speaking to the office when I called for help. 👍 I’m glad that I finished all the rebate paper work on time. I like Florida City Gas. …
Extremely poor service – they don’t send bills out on time – their mobile application doesn’t even have ability to put payment dates or credit card info can’t be used – customer service is rude and when you make an appointment they consider …
These people are the biggest thieves in Florida. Natural Gas is selling on the market for the lowest price in 15 years– a third of what it was 2013–and these thieves have not lowered their prices one little bit. My gas bill is $155 every …
I wish i could give zero stars. Customer service was horrible, could not pay my bill on time due to their negligence.
They are amazing answering all the questions in how to convert a house into gas. Also the rebates, they guide me a provide professional contractors how does the conversion. This is just what I need it.
Since the new changes that they made to online account information and payments I have had zero opportunity to login and the twotimes I have called I’m put on hold for ever. This company needs to clean their act. Make my one star a minus 1 ⭐.
I can’t believe the rudeness and unhelpfulness that I receive every single time I speak to someone on the phone with this flipping company. My apt initially scheduled a fumigation a few weeks ago so we had our gas shut off for it. We were …
Horrible customer service. Turn on time is unbelievably long. Customer service reps are clueless. No answers, no appointments for turn on nothing. Just send in the information and then it takes 48hrs from time of approval. No installs on …
They’ve been tearing up the streets in my area for months now. The roads are a patchwork of asphalt where they used to be decent, and now one of their trucks ran over our tree. We never asked for this. …
I’ve been calling them to set up new service for 4 days now and get put on hold until the call drops. Customer service seems nonexistent. This should be as simple as it is with the rest of utilities. So now I am in a new home with gas appliances that I can’t even use! This is ridiculous! Wish I could leave ZERO stars.
I’d give zero stars if I could. Worst monopoly company ever. They charge extra $20 field service fee when your late (in addition to your late fee) even though no one comes to your house! I’m disabled and home all day (I also have 3 dogs …
FP&L service technician, Brian, was extremely knowledgeable and went through the entire process to start gas at our new home. Thank you, Brian.
April 24, 2017. After (2) full months of service and all bills paid Florida Citi Gas send a crew to remove completely the gas at my home. They removed the meter and sealed the pipes without any notification or permission. They open the lock …
Florida City Gas YOU SUCK. Look at your reviews!!!
This is what I get when I click on “other payment options”!!! To avoid the service charge. …
I have called 3 times to add service. 3 weeks no replies.
I can’t imagine it changing since they are the only choice I have
My gas was turned off. I admit it I forgot to pay the bill. But after paying the bill on July 10th the soonest day they can give my to reconnect my gas is July 16th. I can’t cook on the stove I can’t Cool in the oven, and I can’t wash my …
If there was an option to give no stars that is what I would give these people. This company has horrific customer service. They have absolutely no problem to shut off your gas but it is a mission in a half to get it put back on. There …
I just rented a new place and Florida City Gas is provider. I can’t believe you get charged a fee to pay your bill unless you mail it!! THIS COMPANY IS A JOKE!! …
Work was done in my property back in October by a contractor from Florida city gas it is now in March and the work was completed however they never fixed my front lawn , broke my sprinkle system and now my entire front and back lawn are …
Charged $80 to change billing name from previous owner to new owner. Gas was already on. No one was sent to the property. Furthermore their own printed explanation of service charges says it should only be $50. Customer service refused to …
We have been placed on a internet billing that I never see. Today they came and disconnected out service without a courtesy knock on the door, we didn’t even hear them, our Ring didn’t go off and our two dogs didn’t bark. I have an elderly …
The whole experience with customer service department was horrible. They have no answer to any question. They are extremely rude. On the top of it they took one full week to turn on the gas. Horrible horrible experience. We are renting …
Customer Service has always been good in my experience with this company. What gets me upset is the extra fee to pay your bill online. $2.95 to pay your bill online is not acceptable. A professional company gives their customer every …
This customer service is garbage. If I could fire yall from existence I would. We Forgot to pay our gas on time once and got our gas disconnected for 2 days. Closed our business for 2 days. Then made us wait around for a technician between 8am – 12 pm. 1 star for wasting our time. Get it together florida city gas.
This company is incredibly disorganized. I thought Comcast was bad. No issues turning our service off for maintenance, but now claiming we have to wait a week to turn it back on… so no heat, no hot water, and no cooking for a week… because they suck at scheduling.
Absolutely terrible customer experience. We’ve been 4 days without hot water, and were just told someone will show up within a 4 hour window tomorrow to turn it on. You can expect worse customer service than Comcast at its worst, and if …
Worst company ever, I have been waiting a month for a supervisor to call me back. It is a shame that in 2020 a company like this still existing. If they can not handle it nor provide a good customer service they should be out of the …
As a first time home owner I called up to get my gas service put in my name. I was told the gas was off and they would need to send a tech and I would be charged for this service. When I asked to schedule an appointment I was told “we can …
I mean I know his is Miami, but my gosh you all need to hire agents that speak good English. How and why would you all hire people with bad accents. I sat home and missed a day of work waiting on them and they never showed. Horrible horrible horrible
Terrible company to rely on. Simply needed gas turned on to a house that is being sold and we do not live in the area. This simple request took 6 phone calls and 3 technician visits. The result was 10 days to have gas simply turned on to …
Difficult payment website…sometimes it just won’t let you log in. When you do, you’ll fund out that when you want to pay your bill electronically you are actually charged to do so. Really. A fee to pay the utility company! Yes, a fee to …
This company is awful. If you live in a service district, I’d highly recommend spending any more you can to disconnect your gas and replace with electric so that you don’t have to deal with these clowns. …
After being with company since around 1997. I have had the worst experience i have ever had with a company. After spending nearly an hour on the phone with a rude and incompetent rep by the name of Naomi and requesting a supervisor more …
I recently bought a home that is serviced by FL City Gas and their service is atrocious. It took me 2 weeks and a non-refundable $80 service charge on top of a deposit to get service turned on after I put in my initial service request. Once …
I gave them 1 star because there us no way I can give them 0 stars, they came by my house about 1 month ago, left me a note that they needed to do a routine meter check, to call to schedule an appointment, which I immediately did. I set …
I am trying to call the number listed here, but I am being rerouted to a law office in Missouri. . .
Florida City Gas has the worse customer service! I spoke with numerous reps who were incompetent and specifically Sabien who called numerous times to get the same information. I pay my bill monthly by automatic bill pay and it is never …
One star because they don’t have more choices , this is the worst company in the whole state ! All his employees are extremely rude and racist .
I had a new furnace put in along with my AC and the next day I started smelling gas so I called Florida city gas and they came out and found that when the furnace was put in one of the bolts was not tightened securely and they tightened it …
The people at Florida City Gas have zero customer service skills. If they weren’t the only game in town I would never do business with them. Once service is set up you are ok but I hate their employees. I was calling to set up new service …
worst thing ever, funny is not one review from the company defending their actions. who is at fault whoever give them them contracts that allows them to be be the only one in certain places, leaving the customers without choices thinking …
THE ABSOLUTE WORST! I CHANGED MY GAS WATER HEATER , I APPLIED AND QUALIFIED FOR A 400.00 REBATE . 3 MONTHS LATER, I HAD TO CALL 6 TIMES ABOUT IT!
THE REPRESENTATIVES HUNG UP ON ME !, ONE OF THEM WAS SUCKING HER SINUSES AND …
Horrible, horrible, horrible company. This company allows people to live inhumane. Im currently on day 5 of no gas which means no hot water and im unable to cook for my kids because this company takes days to connect your services. They …
I would have given them 0 stars, but Google doesn’t allow that.
On March 29 2022 I sent a check to pay for my monthly bill. When the new bill …
We all need better customer service! I was on the phone for exactly 38 minutes today speaking with a confused young lady and repeating myself and then on hold to speak with a supervisor. Earlier I called and spoke with a nice gentleman who …
My husband passed away and i had to transfer the account to my name. I called the phone # and the associate was very helpful. She asked me to send the required documents and followed with me and left me messages to let me know she is …
The best utility service ever!! The customer service is top-notch, the gas service never goes out in a storm like the cable, internet, landline and electricity. And the rates can not be beat. Some are afraid of natural gas because of safety …
Service person arrived relatively soon. He immediately started to determine problem.
He was friendly, efficient and concerned. Problem resolved.
Experience could not have been better.
TERRIBLE CUSTOMER SERVICE , I CALLED 09/08/2022 AFTER WAITING FOR 31 MINUTES , “GEORGE ” PROCEEDED TO HELP WITH NOTHING, NONSENSE .
THE QUESTION WAS : WHEN WILL I GET MY 400.00 REBATE? I APPLIED FOUR MONTHS AGO, …
Pete was excellent!!! He explained everything and more. He went above and beyond to make sure I understood what to expect and hooked everything up perfectly. Kudos to having such a great worker on your team!
The policy and rules they have in place are ridiculous. Yesterday they came to my house while no one was home and without notice to change my meter.
They left a hanging note on my doorknob that said what was done ( a new meter) . …
I called this morning regarding a problem with our gas line and was told we had a window of about four hours for someone to arrive. In less than an hour, a technician named Marvin arrived. He assessed our problem almost immediately and got …
Excellent customer service. I was informed of gas leak on maintenance check. Tech was polite explained everything and then came right back out when I called that leak was fixed!!
My technician was professional, courteous and went above and beyond to help advise me to set up a new customer account. He was an absolute pleasure to work with!!
Hello,
I would like to commend an associate Kristie Coleman who quickly came to my rescue on an issue with a rebate and the online blip trying to get this approved due …
Had a gas leak in a main line outside that let gas seep into the house. Johnny, Jerry and Brian found the problem and fixed it quickly. Explained what they were doing and showed genuine concern with our safety. Outstanding experience!
I had an issue with my service today. I called customer service, and spoke to Gabriel. He took my information, and immediately arranged to have a technician go to my house within 4 hours. …
10/21/22 Johnny was so professional and informative, explaining all the safety features of my new gas appliances. This was so helpful because this is my first gas home. You have a wonderful employee that is not only knowledgable, but cheerful too!
I wish there was another option for Gas in South Florida. I had enrolled in autopay with them and they made an error on my bill charging me nearly 2000.00 in one month.. I usually pay $12.00 for perspective. They took all the money out of …
I cannot say enough about the great service that Simon gave us! From the moment he arrived he was helpful , professional and gave me advice on my next steps. He also gave me follow information so when the fix was done by a third party he …