Florida Joint Care Institute

Orthopedist, Florida Joint Care Institute

Florida Joint Care Institute was founded in 2011 by Drs. Henry Hanff, Jennifer Cook, and Stephen Hanff. The mission is premised on advancing orthopaedic technology using evidence based medicine and clinical practice guidelines. Our surgeons are proud to offer the best care while helping patients navigate numerous treatment options to restore healthy and active lifestyles. All of our surgeons are proficient in arthroscopic surgery specializing in ligament reconstruction and repair. Onsite Physical Therapy complements any treatment prescribed.

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Florida Joint Care Institute Reviews ( 152 )

  1. Everyone is very nice and professional. The office and rooms are clean. Sometimes there is a wait but it’s not too bad. It’s just hard to get an appointment right away. If it is an emergency it doesn’t matter. I find that with most doctors. It’s a shame

  2. Primary referred me to Dr.Mates for a wrist injury. After determining surgery would be necessary Dr. Mates recommended his colleague Dr.Fuller perform the surgery. I highly recommend this facility and Dr. Fuller to anyone who is having hand …

  3. I have been a patient of Florida Joint Care for 10 years, having successful knee, hip and shoulder replacements. by Dr. Cook. Recently Dr. Fuller performed surgery on my thumb joint. I am so pleased with the results. Both Dr.s Cook …

  4. Dr. Hanff and his team are Amazing! From the scheduling to the actual surgery I knew just what to expect. I highly recommend Fl Joint Care to anyone who needs to make the decision for surgery.

  5. I will not recommend this place to anybody I ended up having five bones broken in my foot and also stitches they refuse to give me a wheelchair and I’m supposed to be a non-bearing weight patient then I asked for a Bath chair they denied that as well Like really that’s not right at all

  6. Check in receptionist rude and check out lady was even worse,zero people skills,they were very rude to everyone, i felt sorry for the seniors that were a ski g questions,we were there two hours, saw the doctor for 5 minutes, very fast ,talked over you ,it was like a puppy mill ,shuffling patients in and out.will not b returning .

  7. The worse service ever!!!!! I have not seen anything that bad in my entire life. From the staff everybody to the doctor. They keep our money for services that we told them do not what to used.

  8. I’ve never experienced an X Ray technician so RUDE. (a bald heavyset man) He made a remark about the spelling of my name. I started to comment on it and he cut me mid sentence. He was rough, and rushed me through the process. Zero people skill.

  9. In and Out in less than 20 minutes. The doctor smelt like alcohol. He could care less about being there. I went in 2016 and they have refused to give me my medical records and my PCP.

  10. I have personally shared many patients with the quality orthopedics at FJCI. They take such great care of their patients and it is an honor to be associated with them!!

  11. Had my hip replaced by Dr Hanff, only have good things to say about him. He did a great job on my hip and he is such a caring man. I would highly recommend him to others.

  12. Had placed a call to this place to make sure they took my insurance. Billing said yes and transfered me to set an appointment. Ledt voice mail with no response back. Called the next day to set the appointment up and got told by the …

  13. TERRIBLE! !!!!!!! They said my sons leg was broken without showing us an ex ray. Then they rushed putting his cast on and tried rushing us out before even making sure he could walk on it because it was a walking cast. The angle on the cast …

  14. Awful place. Got into a screaming match with them after they lost my referral. Dr Means was good. Then I called left voicemail asking for callback. Nothing. Called again and person answered. Again asked for callback. Nothing. Then I stopped in and asked for callback. Again nothing. Awful service. Again Dr Means was good

  15. I had hip replacement surgery on both hips performed by Dr. Hanff. I received excellent care both times from Dr. Hanff, the staff and physical therapy. I would not go to anyone else.

  16. At the last minute they pushed my father’s surgery out to an undisclosed date cause after 3+ months of x-rays and mri’s they now state” We are note sure if your ankle is damaged from a fracture or something else” also stated “the foot …

  17. Not only was I kept on hold for a half hour in order to make a new patient appointment, but the guy who makes appointments was rude, impatient, and had zero people skills. If someone like that is who they have as a first impression for patients; I feel no need to see more!

  18. From the check in staff to the doctors, I was very pleased with my experience. Even others in the waiting room seemed to be happy patients (despite being in a doctors office). I would highly recommend.

  19. After years of worsening pain and failed conservative treatments including physical therapy, medications, and custom orthotics, I finally decided to seek surgical treatment for my plantar fasciitis. It had progressed to a point that the …

  20. I love everyone here!! The staff are so friendly and welcoming, always on time never a wait.. and Dr Jennifer Cook is the best… ever!! Would recommend to anyone, anytime..!!

  21. I just wanna start off by saying to Dr. James Donovan my orthopedic surgeon did an amazing job on repairing my knee. My recovery is going really well can’t wait to see Dr. James Donovan and his crew this month to show him my progress.

  22. I injured a joint in my hand and was referred to this practice after receiving an X-ray and MRI only a few weeks prior for my primary care. I received an additional X-ray here which I saw as unnecessary personally. I filed out my patient …

  23. I have had more than one problem resolved by Dr. Jennifer Cook. My husband just had his rotator cuff repaired today in fact by Dr. Cook. My Mother-In-Law who went in with two botched knee surgeries went to Dr. Cook and she took a $$$$ …

  24. Two years ago Dr. Donovan took excellent care of my broken right wrist, so I decided to see him when my left shoulder started to give me pains a month ago. It didn’t go away so here I am. Today I only waited five minutes to see Hollie. She …

  25. The doctors at the Florida Joint Care Institute truly care about their patients and treat each one with respect and compassion. Dr. Hanff has treated my family and I on many occasions and I could not be happier with his treatment. He is …

  26. I truly hope I can help whoever gets the chance to read this. It’s in your best interest to see any other ortho.
    I brought in a disk, 4 day old x-rays, and wouldn’t be seen unless I took new …

  27. Dr. Hanff was great, I have zero complaints about him, he performed a great surgery on my knee. His office on the other hand, we have many issues. First, it was always a hassle to get someone on the phone to make an appointment. No one …

  28. I cannot believe that I’ve actually found a doctor who knows what he’s doing cares about your feelings and what you’re going through and does a fantastic job to fix you. I would recommend him to anybody who wanted a good doctor, orthopedic surgeon..

  29. I go to Dr. Hanff who gave me a new hip several years ago and is now working on my knee. His staff is excellent and are very professional , I’m in and out and on time! I highly recommend the Florida Joint Care Institute and Dr. Hanff!

  30. Dr. Mates and the staff at Florida Joint Care Institute are very caring. They gave me confidence that they will give me the best care! They explain what’s happening clearly and answered all my questions.

  31. I am always very pleased with the care I receive from all staff members at FJCI. I am becoming increasingly concerned regarding the numerous staff changes this year. People I considered professional, caring and knowledgeable are gone. My …

  32. I saw Dr.Aaron Mates on May 10,2018 for a fractured shoulder due to a serious fall. Not only is this Doctor highly skilled , he was so sweet. It was almost as if a family member was talking to me and calming me because he knew I was in a …

  33. Dr. Donovan repaired my thumb. I had been in such pain for so long and now I can use my thumb again. My husband had his hip replaced by Dr. Hanff. His hip is now in great condition! My husband is getting ready for ankle replacement …

  34. Love the medical staff here. The doctors, PAs, X-ray, and other technicians are amazing, and deserve 5 stars. Unfortunately the phone staff tends to be rude, and the clerical staff is incompetent. Twice in the last two months my elderly …

  35. I originally learned about Dr Hanff through my parents after my mother was referred to him as the “fixer” (as he has a reputation for fixing others mistakes). She had suffered a broken hip and a botched surgery to boot by another doctor. Dr …

  36. Normally I do not mind his office,, but my last visit was a joke– there was very few people in the office for appointments,, yet I had to wait 45 to be seen, and another 45 in the room waiting on the doctor. He did not apologize or even …

  37. It was scheduled the day before surgery
    My incision on my full knee replacement got infected. Every one was very friendly and attentive. Very professional, explained everything in detail, very clean hospital, whatvevervi asked for they got it for me.I recommended them high!

  38. Dr. Mates and the nurse’s their and the front desk go above and beyond to welcome you and Dr. Mate’s he listens to what you have to say and then we come together to get a plan of action love this place.

  39. After being told by three other orthopedic surgeons that they couldn’t help me, I was finally referred to Florida joint care institute where I met Dr. Mates and his wonderful staff. Everyone from the desk clerk , the x Ray tech , his …

  40. Florida Joint Care Institute is the best place to go for joint care. I recently had right hip replacement in June. I have been back to all my normal activities since the third week in July. The whole process was so professional from pre-op …

  41. I took my daughter to Dr.Cook and was very impressed with how efficient the office is run, we had very little waiting time.
    Dr. Cook was very nice and informative. Thank you.

  42. Was referred to Dr. Mates when another doctor said I needed a specialist. Best thing that ever happened to me. After 1 1/2 years of pain I have a pain free future ahead of me!

  43. Very poor scheduling one the day of our visit. 45+ minutes after scheduled appointment and still haven’t been seen. Took my payment very quick though….. UPDATE… Follow up apt. Again 30+ minute wait just to go sit and wait again. If you value your time at all find another practice.

  44. Had rotator cuff surgery with Dr Cook. She’s an excellent surgeon. Best care I’ve had at any facility. FJCI along with Bay Care Surgery Center are the best.

  45. I am so very grateful for the excellent medical care I received from Dr. Cook and staff. She repaired a very bad fracture and dislocation of my elbow. I now have good use of my arm and hand again. Dr. Cook is an excellent surgeon and has a …

  46. Have seen Dr. Cook and Thomas for my knees and Bursitis both have been great. They listen to your question’s and no question is dumb. The rest of the staff that I have interacted with have been great too. A BIG shout out to Nicole she went …

  47. Leg still supposedly not healed 1 yr, 4 months , knee replacement. DR.COOK, WENT TO DR. HARFF FOR 2ND OPINION, HE WAS JUST AS CONDESCENDING AS DR. COOK. SWELLING is still so bad, hits other leg , throwing off my walk, now have 3 herniated disc’s. Pretty much there attitude, see another Dr.

  48. Very professional and caring. Dr. Mates and his staff are very astute, answer calls and questions.
    I have upcoming foot endoscopy surgery and have been well informed on all by Dr …

  49. If this review was just about Dr Hanff, I’d give him 5 Stars. Very nice doctor who presented all of my options for a torn rotator cuff. Due to my age and occupation I decided on the surgery. The surgery went great and and the recovery is …

  50. The Florida Joint Care Institute office team is very attentive and courteous. Dr Hanff’s nurse is very caring and polite. Dr. Hanff is a compassionate person who takes the time to explain things and provides feedback to my questions. I highly recommend Dr Hanff and the Institute.

  51. I have been going to Dr. Hanff for many years. I trust him and this staff. They are friendly, caring and kind. I appreciate that, though he is a surgeon, he looks for non-surgical treatment first. As my body ages, I know I have been, and will be, able to rely on him to make this journey through life, a little less painful. 😊 …

  52. The staff is very nice & treat you with respect. The facility and exam rooms are very clean & the lobby is always kept stocked! Dr. Mates has listened to me without interrupting. Dr. Mates is amazing at explaining things so i understand. He …

  53. I could not have asked for a better team. Dr. Mates did my surgery and I couldn’t have been any luckier to have had him do it. I’m recovery so well from a major ankle surgery and I’ve never felt more comfortable with a Dr. And staff. They …

  54. After years of pain and debility because of a previous hip replacement becoming dislodged, I am able to walk pain free due to the expert skill and attention given by Dr Stephen Hanff and his team. In the year since that new surgery my check …

  55. My wife first met Dr Cook in 2013 for a right knee replacement. Two years later the left knee was replaced. Now in 2021 minor wrist surgery. In each, Dr Cook was a talented surgeon and office staff and hospital staff were all professional. Highly recommended.

  56. Dr Hanff is a very skilled surgeon. I had a total knee replacement revision from a partial. My ortho referred me to him since alittle more complicated. …

  57. I was overly impressed with the kind, caring manner and professionalism from the receptionist, nurses, xray technician and Dr.Cook. I don’t think I could have gotten the outstanding service anywhere else. I wish I could have found this …

  58. I would recommend Dr. Cook and Dr. Mates to anyone. I received fabulous care and great results after surgery. I could not be more pleased with my recovery time and PT.

  59. Dr. Hanff explained everything and took time to answer my questions and concerns. He was kind, truthful and compassionate. I had rotator cuff tear surgery with bicep tear repair and a lot of arthritis bone removed. I’m headed back to work …

  60. I was wildly happy to find a Doctor and group that made my double hip replacement stress free. Dr. Hanff was very attentive and highly skilled. His attention to my learning the safety precautions prior to and after my surgery helped me to …

  61. I was able to make an appointment in a timely manner. Dr Hanff diagnosed my issue and sent me to PT. In a few weeks I was healthy again. Nice staff, nice physicians. Convenient location. Highly recommend this practice.

  62. Dr. Mates and his staff are the best! I saw Dr. Mates for my foot injury in September for the first time. He and his staff were caring, kind and attentive to my needs on every visit. After wearing a boot for several weeks and doing the foot …

  63. I had knee replacement surgery. Dr Stephen Hanff is the greatest. The office is very courteous and well informed. Their Physical Therapy dept are great people. They work hard to get you back on your feet.

  64. Dr.Cook took on a challenge that no other Dr.would,éspecíally less than a yéar.5x 2021……Hat off to her, she rocks.
    Would highly recommend her for any orthopedic needs.

  65. I had an appointment with my Doctor she had xray of my hip done, everything was great. The pain was coming below my hip. It’s a little bit of arthritis and sciatica. She gave me a script and that seems to help. She suggested PT. Have my first appt.soon. Thank you Dr.Cook!!

  66. I can’t say Enough about DR Mates and his right hand Isabel Denise both surgeons,PA and medical staff Are exceptional And knowledgeable. I recently just had my second total ankle replacement and right out of the chute pain is gone up in a …

  67. I can not say enough about my experience with Dr. Hanff, Dr. Dhani and there PA.
    Dr. Hanff, PA Emily have gone above and beyond my expectations to take care of me. I’d recommend him to anyone.

  68. Dr Mates is great but rhe office staff fail at responding to calls. Also after caling the office 3 times I tried to use a text message by hitting 5. I did this 3 separate times and I never received a text. So much for hitting 5. Dr Mates is a 10, receptionist is a 3.

  69. My visit to Florida joint care institute was very nice the staff is very kind professional and the place is clean and the wait time was not bad either. I really couldn’t say anything else better about it unless they had free coffee in the lobby

  70. Very pleasant staff. Relatively short waiting time. Dr. Hanff was excellent, listened to my concerns and targeted the source of my joint pain on the first visit. I recommend Florida Jount Care for anybody requiring orthopedic care.

  71. I first saw Dr. Hanff for steroid shots in my joints. He seemed very knowledgeable and the shots helped considerably. Since then I developed cancer in my tibia, and he did surgery to remove the malignancy and strengthen the bone. Every time …

  72. Absolutely remarkable! I went from being in intense pain with limited mobility to feeling great and pain free! I am able to do tasks I haven’t done in years. It’s a miracle! All the staff at Florida Joint Care are pleasant and caring, …

  73. Highly recommend this Orthopedic practice. Dr. Jennifer Cook did my right hip replacement & it was a huge success, totally back to normal & pain gone. Dr. Cook has also taken care of my shoulder & elbow for maintenance care. The office …

  74. I received a total knee replacement in May. It has been 6 weeks. Dr. Cook and everyone at Florida joint care were very friendly. I am very happy with the surgery and outcome. Dr. Cook answered any questions I had. Would go back there …

  75. Fantastic experience. Hip replacement went off without a hitch. Was able to walk wit only a cane in 2 weeks. Scar almost invisible? I would highly recommend Dr. Cook.

  76. Dr.Mates and his staff have always treated me with kindness and respect. You can trust that everyone there shares the same goal to get you at your best. After having a nasty ankle break I went to see Dr. Mates, and I had destroyed the …

  77. I’ve met with Dr. Cook to review my need for a knee revision procedure. Appointments are easy to schedule, meeting with staff began on time, Dr Cook provided detailed information related to my needs and took the time to answer all …

  78. This is an awesome medical office!! The doctors are wonderful and skilled; and the PA, Isabel is patient, kind, and extremely knowledgeable. I had foot surgery by Dr. Mates, and although it has not been fun post surgery, as I understand it, …

  79. As a nurse, I’m very picky about the doctors that I or my family see. I first visited F.J.C. about 4 years ago when I broke my wrist, and loved the doctors, Physician Assistants, Radiologist, and nurses that work there, so when my husband …

  80. Dr Jennifer Cook and staff at Florida Joint Care are personable yet professional. Offices are clean and wait times are reasonable. Dr Cook takes time to explain all options for treatment and to answer any questions you may have without seeming to be in a hurry to move on to the next patient.

  81. I have had 2 surgeries performed by Dr. Mates and have recommended him to quite a few people. He is the type of doctor that makes you feel like he really honestly cares about you and helping you feel better. Overall the best bedside manner …

  82. Dr Cook did a great job with my shoulder surgery. One of my big concerns was having a knowledgeable physical therapist that would give me the right exercises, and know how to push hard enough to rehabilitate my shoulder but not cause …

  83. Dr. Fuller is absolutely wonderful. The staff is as well! I have “White Coat”syndrome, and they are wonderfully compassionate and understanding. I highly recommend anyone to seek treatment with confidence, in this facility. For me, they go above and beyond!

  84. I brought in MRIs and still continue to have to do an x-ray then when they called me and said the statement came back they didn’t have my correct address? Sorry you need to check my file I guess? treated very rudely and told me they were going to send it to collections?

  85. Had a great experience with Dr. John B. Fuller who surgically repaired my knee after a tibial plateau fracture. 3 months post surgery and I’m recovering better than expected.

  86. I had hip revision in May and I was very pleased. It is doing well. I would recommend Dr Hanff if you need an orthopedic for surgery. Staff was very nice.

  87. I have never waited past my set appointment since I started going to Dr. Hanff in 2017. He operated on my husband and when he passed, and I needed care on my knees, I never hesitated in going to Dr. Hanff for my care. I was always impressed …

  88. Had my left knee replaced last year. It is solid as a rock with NO pain. I’m looking forward to having my right knee done in the coming months. Dr Cook and staff are awesome 👍. …

  89. We have been here before and wait time is usually reasonable. Today is a different story. My mother had an appointment at 330. We checked in on time. We were brought to a room in a reasonable amount of time. We are still waiting at …

  90. I found their office staff pleasant and helpful when I had questions. Doctor’s of FL Joint Care Institute we’re very knowledgeable and professional in handling my case. Would refer anyone to their office should it ever arises.

  91. We took our son to Dr. Dhani for a sports injury. She provided him with great care and was very responsive any time that we had questions. She was able to assist us in navigating the FHSSA requirements for injuries and the Florida Joint Care practice was always able to work us in very quickly for appointments.

  92. From the time I made the 1st call to the end result after seeing Dr. Dhani, Florida Joint Care Institute was absolutely AWESOME!!!! They’re so professional, honest, knowledgeable and they really take the time with every one of their patients. Thank you so much! JR P.

  93. I have only seen Dr. Mates and Dr Cook but both of these doctors are excellent. I would recommend them to anyone. The employees at Florida joints are amazing. They are all very helpful and friendly.

  94. I’ve been here twice….first time for a broken wrist. Saw Dr. Hanff initially then followed up with Isabel….she is very caring and professional. She also takes pride in her job. Second visit was for arthritis in the knee..saw Dr. …

  95. Dr Cook did a total right knee replacement on me. I had the left done 4 years earlier by a different dr. I would say that my results were night and day. The therapy I received was totally different than the first knee, and my out cone has …

  96. Having bilateral hip bursitis sure takes the fun out of living. But with the excellent care from Dr. Hanff and the caring staff at Florida Joint Care Institute, I am feeling 10 years younger. Life is so much fun when you are pain free.

  97. Dr. Dhani practices at the edge of modern sports medicine. As a physician myself, I appreciated her expertise in ultrasound guided procedures and diagnosis for my condition. I highly recommend Dr. Dhani for yourself or your loved ones.

  98. Had a serious injury and they got me in right away, did surgery very successfully and have been treating me so good for all my follow-up appointments. Dr means took plenty of time to explain everything to be, was soo reassuring the day of …

  99. They are all very friendly prompt when you have An APPT. You don’t wait long at all ! I had surgery with Dr. Mates very good Dr. I have quit smoking because of him. Because he wouldn’t do surgery unless you are not smoking. I Would suggest …

  100. Best Group of Ortho docs in the area. I am currently treating with Dr. Mates and having a huge surgery soon and would want no other than Dr. Mates doing it. He’s very knowledgeable about a condition that is uncommon moreover, honest and compassionate with a great bedside manor.

  101. Initially I called right after Labor Day because of pain in my right knee and I was unable to walk without support. I was seen by Dr Cook within two days and given a cortisone shot. She told me I needed both knees replaced (which I have …

  102. I had to have emergency surgery when I was visiting my daughter and I was very lucky to get Dr. Mates as my surgeon. He did an excellent job and has the best bedside manner of any doctor I have ever had my follow ups have been excellent, …

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