Focus/Atmc has been the worst cable system I’ve ever had. I’ve lived in 5 states so I’ve had several different services. Focus drops channels and services with no notice to paying customers. Pitiful! We’ve had focus come out to dig up our …
I was having problems with enough Wi-Fi (a large home w/high ceilings). The technician called 10 minutes ahead of schedule. He was here for 4 hours, also brought in a colleague. The problem(s) were resolved, a fax line added and 2 more TV’s installed including apps, etc. excellent service. Fire sticks and volumes-I’m extremely satisfied.
We recently had issues with our internet connection… very weak and going down at various times. I called Focus and they sent a technician that very day. He was so polite, and found the problem within a short time. He quickly made the …
Recently I had a problem with my cable connection and just couldn’t figure out what to do to fix it. I called FOCUS customer service and talked with a very helpful–and patient!–representative who walked me through all the steps to get …
Just the absolute worst cable company I have ever dealt with way to expensive for what they offer but I’m stuck with it until something else comes around
ATMC is the only provider in my area and it’s the worst!! They charge $46 a month for 5 MBPS and it only runs at 2.5MBPS. At that speed I can’t do any online gaming…. **** at that speed I can barely send an email, while the kids watch …
I had a competitor for internet service for years. I was paying for 300MB/s and getting less than 100. When ATMC ran fiber in my neighborhood, I decided to try it out. I signed up for 1Gb/s at a lower price than I was paying the cable …
So I put a deposit down ($100) last Monday and was told I should have someone showing up on friday to come do a simple install for internet. Apparently they never even put a work order in and its not looking like anything is going to happen …
These guys came out in the rain I’ve never seen spectrum work together like this It wasn’t one technician but it was three once the job was almost done the other technician went to another job that wasn’t his
Wish I could post picture proving it, but service is not great. I pay for 6 mbps. I am currently receiving 949.4 kpbs. This is what I am paying 60 bucks for?????
They have a captive audience in this area. The only service in the area. Prices are ridiculously high for cable TV and phone service,even if you bundle all three services. I’m buying a smart TV and getting ready to cut the cord. Will only have their internet service very soon! Done with the highway robbery!
Are cable box went on Tuesday they fixed on Wed then it went out again bad cable box came back on Thursday and gave us a new box these two young workers did an outstanding job so glad to have a team like that here the whole team from help desk to worker’s are doing a great job during this Hurricane thank you again
I’ve had the need to contact them about five times in 4 years. They’ve always been very responsive and courteous, even if the problem turns out to be my fault!
Every single day, my internet messes up and goes out. This is getting rediculous. You guys are constantly out by my road fixing it. What do I pay all this money for if it barely works half the time! It’s not fair.
They have been very accommodating to my problems of weak TV signal as well as weak wifi…they’ve been to my house nearly 10 times and at their expense they have…hopefully…taken care of everything…I’m keeping my fingers crossed but Justin and Daniel have been excellent
I pay $117 monthly for telephone, and internet, that doesn’t work 90% of the time. Unfortunately, they’re the only provider that services the area I live, so they can charge their outrageous fees.
Always a disappointment with each visit. Everything about this company, from wireless, cable, internet, customer service…all of it is sub-par. They know they have a monopoly in Brunswick county, why try when your customers have nowhere else to go?
Great service and repair I pulled a fiberoptic line out of the ground with an excavator called atmc at 1:45 pm and at 4:00 pm the repairman was here and ran me a temporary line so I could still have internet love Atmc always have had great service with them
Inconsistent answers – everyone tells you something different. This is an insanely overpriced monopoly. It is so sad that they have no competition to make them shape up. In their defense, I’ve talked to two employees who were actually …
Our internet is absolutely ridiculously slow! All these commercials & ads say they have high speed internet-the fastest out there, over 200 in download speed…WRONG! We have a tops of 10 on a good day! When I called to ask about getting …
Over priced and unreliable. I get faster and more reliable internet by using my phone as a hot spot, which is what I have to the on the regular when ATMC internet isn’t working.
I see the complaints in the postings and might have been one of those folks a few years ago. I used to have an early version of ATMC’s DSL service and it was just OK. …
The WORST. My only choice is atmc. 6mps internet for $50.00 a month. Customer service has no clue what is available. Also my cable is out again!!! Internet is always intermittent. Hopefully Time Warner will come to my area soon.
This company is a horrible waste of time and money! I wish I could give it zero stars. I feel bad for all of us who get trapped in and have no other service to go to. The Internet service is a total joke! There’s nothing high-speed about …
ATMC has by far the best service and customer service you will ever have the pleasure of dealing with. Everyone at ATMC had a great attitude and goes above and beyond to help you in every way possible. You will not regret getting this service!!
The ATMC cable installers were out to install my service. I had 3 of the most respectful, helpful and friendly service technicians that you could meet. I couldn’t of asked for anything more.
Unfortunately ATMC is the only choice around here right now or our family would be switching asap. Incredibly intermittent internet service. Doing anything to have it repaired is basically not a choice because nothing changes. Pay $60 a …
Stop cutting off mymconnection at midnight I pay for internet at any time I wish to use if you’re going to be doing bs do it later awful company but the only option in my area fix your awful company please
Good internet at fair price. Reliable service and friendly reps. Only complaint is they wont allow use of your own stand alone modem. You have to buy or use one of their combo units.
Had some trees cut.. and it pulled my cable line out of the ground. When I called in they came out in record time put a temporary line in. They are the best.Thanks
Best telecommunications company to deal with. Their prices are competitive and their customer service is top notch. It’s so refreshing to have a company that cares about the customer and not all about the bottom line.
You have to earn 5 stars. Monopolies don’t earn anything except full culpability when things don’t go right. The office is set up in akward cubicles, as if they’d prefer to be able to hide from customers by looking busy. There wasn’t a …
The guy that came out was more than exactly perfect at what he did there are no stars to compare I cannot compare five because he ranks more than five he was on time he was there and whole hour can finally figure out what the problem was he never left once now it is working fine thank you for all the to do keep it up guys and gals
Can you believe that if you get a residential phone number from them you might get a number that a business had fairly recently? That happened to us and we are compromised in many ways because of it. You can find our number by Google …
Internet is good for the most part. Customer service has always been nice to me. The only thing is in this county they have no competition so the can charge high prices. Which is exactly what they do.
ATMC has a lock (monopoly) on the area and prices are pretty high. Each time I talk with their tech department regarding issues with my internet, young kids with smart mouths answer…with attitude… and do not want to help.
Especially Dillion in the tech department. Don’t know how he keeps his job.
Internet is stable, but they require an older style super large modem to use it. If you buy your own they still charge the service fee. Price went from $77 to $90. I called and asked if they could lower the price. Nope no more …
What company in this day and age doesnt have 24 hr customer service. Cable and internet are both out and cant get anyone on the phone to help. Called and left a message. What kind of service is that? Would give zero stars if i could.
For the most part I try to use the drive through window to pay my bill. I do go in a handful of times. One time in particular I did go in, I went to the customer service department in the back of the building to pay my bill. I signed in. …
I have had almost no TV and internet service now for 6 weeks. ATMC support has been out numerous times and has been unable to get the service working for more than a few hours. Despite this they keep charging me full price on my account. Don’t waste your time with ATMC.
If I could give less than a star I would. I have had nothing but terrible service. It took 3 trips to my house to get cable to work right, another 2 for internet. They wanted to charge me for every visit. I didn’t get anything near what I …
DO NOT, switch to this service… the internet is garbage, borderline false advertisement. the hardware for cable and internet suck, constantly power cycling everything. The customer service and business structure are abysmal. I’m trying to get my old cable company to take me back I regret everything about this decision.
ATMC is pretty great. Very quick to make me realize that the issue was because of me. im an average joe and dont know a thing about internet or how it works. just like all the 1-3 star raters on here too. just because we dont understand the …
I’ve had good experiences so far with Atmc. They boosted my speed up to 600 M. They worked hard to run a new service cable. I have a static ip as well, they have quality support engineers that have made getting setup a snap.
Great company for Television. Ashley is very pleasant to talk to. Those big companies you are always communicating with recordings and find it hard to get with a human to discuss an issue. ATMC is a very good company to do business with. Everyone I have talked to has been very nice especially Ashley. Thank you ATMC!!
We’ve had internet and streaming television “service” from ATMC for just over a month and it is turning out to be one of the worst experiences I’ve ever had with this type of company. I’ll confine my remarks to the TV service, called …
I traveled all around this country for work, staying months at a time. I have yet to see an internet company charge ANYWHERE near what ATMC charges. You would think that paying more for internet would mean better service (not MB/s, …
I hate that this is the only internet service provider in our area, and as such they know they can charge a rediculous amount of money for terrible internet service! I’m just waiting for another option to come to this area! Horrible internet!!!
I was with century link since 1990 & services gone down hill . But last week I call them to ck on my account 40min to get someone. To tell me I had 15 ml.speed. …
Cannot watch Carolina Hurricanes games…our professional hockey team….on ATMC because they do not have Bally Sports. I watched almost all games but a couple last season on Spectrum. Will probably switch to Spectrum. They should be supporting …
My internet is literally out as I type this on my phone using data. They have horrible customer service. Their service consistently drops. They have no 24 hour customer service. This company is a joke.
I’ve had this service for about 4 years now. Minor issues until recently, however, with the issues ATMC is actively working with my works IT to come to a resolution. I appreciate the take charge attitude level 2 tech support shows when …
Horrible service since we have lived here for 7 years. The internet service is down as much as it is functional. Good, helpful people that work there but no update to the infrastructure in ATMC exclusive neighborhoods tells me that they …
Only have had it a couple of week but I love it. My phone service with River Street has switched internet to ATMC. So much Faster and we can have several things on at one time and it isn’t lagging…(school work) I even had a booster in the middle of my house. I have unhooked it…thank you so far great service.
I just wanted to say I’ve had to call a several times I have a handicap Sister is moving into the area and I just wanted to note how helpful several times that I have called all the ladies have been so helpful and so kind I’m a long term …
Although we are not very tech savvy, the customer care representative Monica Hankins could not have been more accommodating. She was friendly, professional, and helpful. A previous visit had not been as positive so we were very pleased to deal with Monica.
Didn’t think any cabke tv could be worse thsn ATMC but FOCUS Broadband is far worse. Pixellation on our tv screens is a common (daily) problem epeecially later at night when one wants to see the news and late night talk shows. Totally …
Why call and then talk to someone about you’re problem and they can’t even help u .Then u get a ticket and have to wait hours before someone even attempts to call u back..It had been 5 hours and still no one had tried to help me and that is sad .I am not happy at all with this service
ATMC is a great internet service provider to work with. Whenever I have an issue the afterhours support is there to help me and will send a friendly tech out.
The Internet stays down more than it stays up or the speed is extremely slow. Working people don’t have the time to be on the phone with technical support troubleshooting issues. Day after day. On the other hand, customer service at the Shallotte location is superb!!
Their service is horrible. The customer service is horrible. I only have internet with them and looking for another way to get it. They act as if you cannot go anywhere else. going to try satellite!! anything would be better than Focus.
We have internet and cable service with FOCUS Broadband/ATMC at our Holden Beach home. We visit almost every weekend and are starting to experience more and more service interruptions. Technicians are not fast to respond and we often have …
They are the worst telecommunication company I’ve ever dealt with. They cut my service off based on what someone else told them, and I am the customer who owns the service. Even when you have exceedingly low expectations of how they will …
Had atmc for my internet over 14 years and while the customer support is amazing and their techs are awesome. The overall quality of the internet and it’s level of consistency left much to be desired. It would work fine for 1 maybe 2 months …
Why is it that I pay for 600 mbps and my service is so very slow that sitting 2 feet from the internet box itself with the 5G on and I only get between the 100mbps and 200mbps at the highest point. I have call them on numerous occasions, …
This really is a commentary on ATMC, whose staff has been exemplary. They do what they say they’ll do and with a degree of professionalism one seldom sees these days.
On Oct.20th, I lost my internet connection. Called and spoke to Ron. He did some troubleshooting and got my internet up and running in a short period of time. Thank you, Ron. You are fantastic!
We love, love, love FOCUS Broadband! Thank you for coming to Columbus County! We knew our previous internet was slow but didn’t realize how SLOW! Service came to hook us up when they said they would, they weren’t in a hurry, they were very …
Cable TV continues to be intermittent. It would be much appreciated if FOCUS would explain why they are not supporting this part of their business. I hear rumors we will be forced to go to streaming services. Please advise.
I thought ATMC was bad, but then Focus took over and I realized it can always get worse!! I had a better internet connection 12 years ago before I moved to Bolivia and that was 12 YEARS AGO!! Hopefully a real internet provider will come along soon 🙏 …
A technician was quickly dispatched and he resolved the buffering issues. TV programs would freeze with the message, “Network error. Reconnecting… Sometimes it reconnected, other times it didn’t.
Merge TV is unreliable. It is always rebooting. It always loses the signal. You call service they seem to brush you off and don’t really care, there is no Customer Sevice. They were so much better when they were ATMC. They change their name they took away. They’re good service, and their customer service is not there no more..
I set up auto pay last month and yet my account goes past due and I have to pay a $30 fee to “reconnect” my services. Also, I was without internet for over week this month due to an “issue” with their feed cable and received no discount. This company is a joke…
My mother could not afford cable. I bought her a Roku and set it up for her including a subscription for a couple of her favorite channels. She was told she could not cancel her cable until she paid her bill off. My dad and been severely …
Sketchy internet connection, but excellent customer service. Hard to really count on the internet to work correctly on any given day, but their customer service is exemplary and they get right on issues and resolve them quickly. It’s just …
The tech arrived on time and called prior to his arrival. He was polite and explained what he was installing and how to use it. So far the service has been outstanding and all employees have been super nice when I spoke to them. A welcome change from Spectrum.
I recently had a problem with my internet and phone on a holiday weekend. The main office was closed, but, to my surprise repair was open and took my information and sent out a technician, not one, but two techs showed up , and resolved the …
We just wanted to let you know that your technician , Daniel, who serviced our cable last Sunday, was outstanding. He fixed our issue without incident and also provided us with a new controller since our old one was very finicky, even with …
Focus/Atmc has been the worst cable system I’ve ever had. I’ve lived in 5 states so I’ve had several different services. Focus drops channels and services with no notice to paying customers. Pitiful! We’ve had focus come out to dig up our …
Great service
I was having problems with enough Wi-Fi (a large home w/high ceilings). The technician called 10 minutes ahead of schedule. He was here for 4 hours, also brought in a colleague. The problem(s) were resolved, a fax line added and 2 more TV’s installed including apps, etc. excellent service. Fire sticks and volumes-I’m extremely satisfied.
We recently had issues with our internet connection… very weak and going down at various times. I called Focus and they sent a technician that very day. He was so polite, and found the problem within a short time. He quickly made the …
Recently I had a problem with my cable connection and just couldn’t figure out what to do to fix it. I called FOCUS customer service and talked with a very helpful–and patient!–representative who walked me through all the steps to get …
Broadband focus is the previous ATMC cooperative and they’ve always had good service and friendly customer service.
Fastest Internet around
Great people
Slow service
Very friendly
Start wifi
Best n the business
They are the best of the best !!!!
Its ATMC, enough said!
High prices. …
Monopoly…
Terrible internet provider.
Rude
Expensive
Ok
Nice friendly staff
Great!
Efficient and friendly staff
Very nice and helpful people
Typical cable service.
Still don’t have internet
Cable building. Nothing to talk about
Fun place
Always pleasant people
Very good
Great customer service!
Spotty service & Horrible customer service.
They will work with you on what you need
Great experience adding service
Great service helpfull staff
TERRIBLE!!! The good reviews must be family.
Poor service and bill is to $$$
Great food and live music!
They are very professional and helpful.
I can get on the web and go to wi.fi network
80 dollars for just internet, what a joke
provide all the services I need.
Great service provider.
Great service and always striving for better.
Just turned in unused equipment at drive thru.
Very professional. Quick friendly service.
I always have good service with atmc
Great attitudes, very polite and helpful!!
Best internet Ever
Personnel very friendly and helpful.
Great customer service and great job!
They have one particular employee there [I wont say his name] who is SUPER HOT😍 …
Friendly, fast and east payment drive thru.
Get all you need and MORE HERE.Including a sky high bill!
They have it all together. Food, service, and plenty of parking.
I love ATMC! You get what you pay for and the bill never changes
Overall its great but the internet doesn’t always work
Quick, efficient, friendly service with a very well trainer customer service employee!
High Speed internet at the speed of snail ! Could not call this high speed 4.5 down!
Great staff . Very helpful
Horrible internet, drops constantly.
Honestly this internet is so inconsistent, Some days i have 20 megs and other days i have 2 megs. I am astonished how trash this internet is.
Prices seem higher than where we have lived before but their service is reliable.
Prices are way to high
Amazing service:
Spam to get local guide points (sorry) …
Worst cable in the world! Not up to par with other cable services!!!
It a shame this is the only company we have to choose from….there prices are ridiculous. ..
Wish I could rate .5. Worst internet ever
ATMC headquarters in Shallote. Big office building. Main lobby in front to pay bills, etc.
Helpful staff. Had to straighten out my bill. Done…and quick
Nice people who responded quickly.
Customer service? Who answers the phones to report an outage when you are put on hold indefinitely!
This internet they provide don’t work two thirds of the time
Can’t get the audio in sequence with the video. Voice does not match the lips. Like watching an old movie. Aggravating
The worse internet and TV service we ever had. Had no choice for 1 star should be none.
Service truck was here in 30 minutes. Problem fixed quickly
ATMC is the WORST of the WORST , ridiculously expensive even for internet and everybody i have talked to over the years hates them with a passion .
Overpriced monopoly. Ridiculous employees, bill always padded with random charges. Highway robbery at its finest.
You would be better off getting satellite service. Can only give them a one because there isn’t a zero!
Great help to get great Internet service, just what I needed. Helped set up auto pay at the same time.
Hope you don’t plan on downloading anything with atmc because it’s going to take at least 3 hours
It my cable company, and they always work with me, and meet all my needs or solve any issues…thank you
Just the absolute worst cable company I have ever dealt with way to expensive for what they offer but I’m stuck with it until something else comes around
ATMC is the only provider in my area and it’s the worst!! They charge $46 a month for 5 MBPS and it only runs at 2.5MBPS. At that speed I can’t do any online gaming…. **** at that speed I can barely send an email, while the kids watch …
Internet is so slow I’m using data to rewrite this review. Need I say more
My receipt said ,ACOLE and he was amazing!!! He was knowledgeable, courteous, and fast!!! The 3 things us customers love from a business 😉
Customer service is great you are dealing with people who speak English excellent
Cable Internet landline phone service highly recommend
I am loving ATMC because I won tickets over the summer! It is awesome that we have a company that shares with their community!
Absolutely the worst company ever. Wishing Spectrum would be available.
I had a competitor for internet service for years. I was paying for 300MB/s and getting less than 100. When ATMC ran fiber in my neighborhood, I decided to try it out. I signed up for 1Gb/s at a lower price than I was paying the cable …
Sending out someone to hook up a box when you didn’t even trench the cable and then say you can’t come back for like a week is really great
So I put a deposit down ($100) last Monday and was told I should have someone showing up on friday to come do a simple install for internet. Apparently they never even put a work order in and its not looking like anything is going to happen …
The internet drops more than a dozen times a day, also to slow to stream movies more times than not.
The sole provider in town. Decent service. Don’t expect fair or competitive pricing. Customer service-just ok.
Great customer service!
These guys came out in the rain I’ve never seen spectrum work together like this It wasn’t one technician but it was three once the job was almost done the other technician went to another job that wasn’t his
Wish I could post picture proving it, but service is not great. I pay for 6 mbps. I am currently receiving 949.4 kpbs. This is what I am paying 60 bucks for?????
Way to expensive for what you get and service can be lousy at times.
The nicest people you may do business with, but unfortunately ATMC’s product is beyond TERRIBLE!! …
The internet is too much for how much it lags. The customer service/ tech is great. Need to up there game.
The only time my internet works is around 12 oclock at night. On and off all day whats the point of paying $165 if im not able to use it half the time
They have a captive audience in this area. The only service in the area. Prices are ridiculously high for cable TV and phone service,even if you bundle all three services. I’m buying a smart TV and getting ready to cut the cord. Will only have their internet service very soon! Done with the highway robbery!
Are cable box went on Tuesday they fixed on Wed then it went out again bad cable box came back on Thursday and gave us a new box these two young workers did an outstanding job so glad to have a team like that here the whole team from help desk to worker’s are doing a great job during this Hurricane thank you again
Any problem with my internet was promptly corrected
They care about their customers.
I’ve had the need to contact them about five times in 4 years. They’ve always been very responsive and courteous, even if the problem turns out to be my fault!
Every single day, my internet messes up and goes out. This is getting rediculous. You guys are constantly out by my road fixing it. What do I pay all this money for if it barely works half the time! It’s not fair.
They have been very accommodating to my problems of weak TV signal as well as weak wifi…they’ve been to my house nearly 10 times and at their expense they have…hopefully…taken care of everything…I’m keeping my fingers crossed but Justin and Daniel have been excellent
I pay $117 monthly for telephone, and internet, that doesn’t work 90% of the time. Unfortunately, they’re the only provider that services the area I live, so they can charge their outrageous fees.
Love the service we get from ATMC! Amazing internet speeds and great customer service! Best service in Columbus County!
Always a disappointment with each visit. Everything about this company, from wireless, cable, internet, customer service…all of it is sub-par. They know they have a monopoly in Brunswick county, why try when your customers have nowhere else to go?
Great service and repair I pulled a fiberoptic line out of the ground with an excavator called atmc at 1:45 pm and at 4:00 pm the repairman was here and ran me a temporary line so I could still have internet love Atmc always have had great service with them
Inconsistent answers – everyone tells you something different. This is an insanely overpriced monopoly. It is so sad that they have no competition to make them shape up. In their defense, I’ve talked to two employees who were actually …
Our internet is absolutely ridiculously slow! All these commercials & ads say they have high speed internet-the fastest out there, over 200 in download speed…WRONG! We have a tops of 10 on a good day! When I called to ask about getting …
Over priced and unreliable. I get faster and more reliable internet by using my phone as a hot spot, which is what I have to the on the regular when ATMC internet isn’t working.
I see the complaints in the postings and might have been one of those folks a few years ago. I used to have an early version of ATMC’s DSL service and it was just OK. …
The WORST. My only choice is atmc. 6mps internet for $50.00 a month. Customer service has no clue what is available. Also my cable is out again!!! Internet is always intermittent. Hopefully Time Warner will come to my area soon.
If you change channels you lose history from the channel you were watching. With Spectrum you could go black hours. Very old cheap rechnplogy.
This company is a horrible waste of time and money! I wish I could give it zero stars. I feel bad for all of us who get trapped in and have no other service to go to. The Internet service is a total joke! There’s nothing high-speed about …
Worst service ever… continuously goes in and out . Terrible internet service
ATMC has by far the best service and customer service you will ever have the pleasure of dealing with. Everyone at ATMC had a great attitude and goes above and beyond to help you in every way possible. You will not regret getting this service!!
The ATMC cable installers were out to install my service. I had 3 of the most respectful, helpful and friendly service technicians that you could meet. I couldn’t of asked for anything more.
Unfortunately ATMC is the only choice around here right now or our family would be switching asap. Incredibly intermittent internet service. Doing anything to have it repaired is basically not a choice because nothing changes. Pay $60 a …
Stop cutting off mymconnection at midnight I pay for internet at any time I wish to use if you’re going to be doing bs do it later awful company but the only option in my area fix your awful company please
Good internet at fair price. Reliable service and friendly reps. Only complaint is they wont allow use of your own stand alone modem. You have to buy or use one of their combo units.
Had some trees cut.. and it pulled my cable line out of the ground. When I called in they came out in record time put a temporary line in. They are the best.Thanks
Best telecommunications company to deal with. Their prices are competitive and their customer service is top notch. It’s so refreshing to have a company that cares about the customer and not all about the bottom line.
You have to earn 5 stars. Monopolies don’t earn anything except full culpability when things don’t go right. The office is set up in akward cubicles, as if they’d prefer to be able to hide from customers by looking busy. There wasn’t a …
So far I really like this place BUT they told me a I HAD to have a installer come out to my house, instead of me doing the self install. …
The guy that came out was more than exactly perfect at what he did there are no stars to compare I cannot compare five because he ranks more than five he was on time he was there and whole hour can finally figure out what the problem was he never left once now it is working fine thank you for all the to do keep it up guys and gals
The internet service is good one day and virtually non-existent the next. If I had another option, I’d be gone!
Can you believe that if you get a residential phone number from them you might get a number that a business had fairly recently? That happened to us and we are compromised in many ways because of it. You can find our number by Google …
They were the only option in the area when we moved here. Internet service is good but not always consistent. Just discontinued our service.
Internet is good for the most part. Customer service has always been nice to me. The only thing is in this county they have no competition so the can charge high prices. Which is exactly what they do.
ATMC has a lock (monopoly) on the area and prices are pretty high. Each time I talk with their tech department regarding issues with my internet, young kids with smart mouths answer…with attitude… and do not want to help.
Especially Dillion in the tech department. Don’t know how he keeps his job.
Internet is stable, but they require an older style super large modem to use it. If you buy your own they still charge the service fee. Price went from $77 to $90. I called and asked if they could lower the price. Nope no more …
What company in this day and age doesnt have 24 hr customer service. Cable and internet are both out and cant get anyone on the phone to help. Called and left a message. What kind of service is that? Would give zero stars if i could.
Avoid at all costs. I pay $80 a month for one of their top “high speed fiber” networks and am getting dial-up connections. Literally 10 up/down.
For the most part I try to use the drive through window to pay my bill. I do go in a handful of times. One time in particular I did go in, I went to the customer service department in the back of the building to pay my bill. I signed in. …
I have had almost no TV and internet service now for 6 weeks. ATMC support has been out numerous times and has been unable to get the service working for more than a few hours. Despite this they keep charging me full price on my account. Don’t waste your time with ATMC.
If I could give less than a star I would. I have had nothing but terrible service. It took 3 trips to my house to get cable to work right, another 2 for internet. They wanted to charge me for every visit. I didn’t get anything near what I …
I pay almost 800 a month and it’s 3:00 in the morning and the wifi went out i wish they could tell us that it was going to go out for service
DO NOT, switch to this service… the internet is garbage, borderline false advertisement. the hardware for cable and internet suck, constantly power cycling everything. The customer service and business structure are abysmal. I’m trying to get my old cable company to take me back I regret everything about this decision.
ATMC is pretty great. Very quick to make me realize that the issue was because of me. im an average joe and dont know a thing about internet or how it works. just like all the 1-3 star raters on here too. just because we dont understand the …
Great staff but if the wind blows too hard no wifi
I’ve had good experiences so far with Atmc. They boosted my speed up to 600 M. They worked hard to run a new service cable. I have a static ip as well, they have quality support engineers that have made getting setup a snap.
Great company for Television. Ashley is very pleasant to talk to. Those big companies you are always communicating with recordings and find it hard to get with a human to discuss an issue. ATMC is a very good company to do business with. Everyone I have talked to has been very nice especially Ashley. Thank you ATMC!!
We’ve had internet and streaming television “service” from ATMC for just over a month and it is turning out to be one of the worst experiences I’ve ever had with this type of company. I’ll confine my remarks to the TV service, called …
I traveled all around this country for work, staying months at a time. I have yet to see an internet company charge ANYWHERE near what ATMC charges. You would think that paying more for internet would mean better service (not MB/s, …
I hate that this is the only internet service provider in our area, and as such they know they can charge a rediculous amount of money for terrible internet service! I’m just waiting for another option to come to this area! Horrible internet!!!
I was with century link since 1990 & services gone down hill . But last week I call them to ck on my account 40min to get someone. To tell me I had 15 ml.speed. …
Cannot watch Carolina Hurricanes games…our professional hockey team….on ATMC because they do not have Bally Sports. I watched almost all games but a couple last season on Spectrum. Will probably switch to Spectrum. They should be supporting …
My internet is literally out as I type this on my phone using data. They have horrible customer service. Their service consistently drops. They have no 24 hour customer service. This company is a joke.
Unprofessional, misinform you about the fees , highly recommended going with spectrum instead
I’ve had this service for about 4 years now. Minor issues until recently, however, with the issues ATMC is actively working with my works IT to come to a resolution. I appreciate the take charge attitude level 2 tech support shows when …
Not only does this ISP not even have an outage map but when you call they will try to run you through the most basic steps. …
Horrible service since we have lived here for 7 years. The internet service is down as much as it is functional. Good, helpful people that work there but no update to the infrastructure in ATMC exclusive neighborhoods tells me that they …
I wish the internet service was more reliable but It comes and goes like right now this moment.
Only have had it a couple of week but I love it. My phone service with River Street has switched internet to ATMC. So much Faster and we can have several things on at one time and it isn’t lagging…(school work) I even had a booster in the middle of my house. I have unhooked it…thank you so far great service.
I just wanted to say I’ve had to call a several times I have a handicap Sister is moving into the area and I just wanted to note how helpful several times that I have called all the ladies have been so helpful and so kind I’m a long term …
I’m not too happy with them right now I’m having charges on my bill that I don’t know where they’re coming from I’ve also received threatening emails
Although we are not very tech savvy, the customer care representative Monica Hankins could not have been more accommodating. She was friendly, professional, and helpful. A previous visit had not been as positive so we were very pleased to deal with Monica.
Didn’t think any cabke tv could be worse thsn ATMC but FOCUS Broadband is far worse. Pixellation on our tv screens is a common (daily) problem epeecially later at night when one wants to see the news and late night talk shows. Totally …
There is absolutely no way that we are getting 1G of internet speed!
Why call and then talk to someone about you’re problem and they can’t even help u .Then u get a ticket and have to wait hours before someone even attempts to call u back..It had been 5 hours and still no one had tried to help me and that is sad .I am not happy at all with this service
ATMC is a great internet service provider to work with. Whenever I have an issue the afterhours support is there to help me and will send a friendly tech out.
This tech guy just explained how my Fire Stick operates and simple solutions to keep it running smoothly. …
The Internet stays down more than it stays up or the speed is extremely slow. Working people don’t have the time to be on the phone with technical support troubleshooting issues. Day after day. On the other hand, customer service at the Shallotte location is superb!!
Their service is horrible. The customer service is horrible. I only have internet with them and looking for another way to get it. They act as if you cannot go anywhere else. going to try satellite!! anything would be better than Focus.
We have internet and cable service with FOCUS Broadband/ATMC at our Holden Beach home. We visit almost every weekend and are starting to experience more and more service interruptions. Technicians are not fast to respond and we often have …
They are the worst telecommunication company I’ve ever dealt with. They cut my service off based on what someone else told them, and I am the customer who owns the service. Even when you have exceedingly low expectations of how they will …
Well personally, I don’t know how anyone can write a bad review about ATMC.
After our bill with Time Warner Cable, (now Spectrum), kept going up and up …
Had atmc for my internet over 14 years and while the customer support is amazing and their techs are awesome. The overall quality of the internet and it’s level of consistency left much to be desired. It would work fine for 1 maybe 2 months …
Why is it that I pay for 600 mbps and my service is so very slow that sitting 2 feet from the internet box itself with the 5G on and I only get between the 100mbps and 200mbps at the highest point. I have call them on numerous occasions, …
This really is a commentary on ATMC, whose staff has been exemplary. They do what they say they’ll do and with a degree of professionalism one seldom sees these days.
Focus is a joke. I can’t even get them out to install. Unfortunately they are the only service provider and they know it.
I live in shallotte not more than 4 minutes away and every saturday night ,, internet speed drops to a crawl ,, till monday morning ,, WHY???
On Oct.20th, I lost my internet connection. Called and spoke to Ron. He did some troubleshooting and got my internet up and running in a short period of time. Thank you, Ron. You are fantastic!
We love, love, love FOCUS Broadband! Thank you for coming to Columbus County! We knew our previous internet was slow but didn’t realize how SLOW! Service came to hook us up when they said they would, they weren’t in a hurry, they were very …
Cable TV continues to be intermittent. It would be much appreciated if FOCUS would explain why they are not supporting this part of their business. I hear rumors we will be forced to go to streaming services. Please advise.
I thought ATMC was bad, but then Focus took over and I realized it can always get worse!! I had a better internet connection 12 years ago before I moved to Bolivia and that was 12 YEARS AGO!! Hopefully a real internet provider will come along soon 🙏 …
A technician was quickly dispatched and he resolved the buffering issues. TV programs would freeze with the message, “Network error. Reconnecting… Sometimes it reconnected, other times it didn’t.
Merge TV is unreliable. It is always rebooting. It always loses the signal. You call service they seem to brush you off and don’t really care, there is no Customer Sevice. They were so much better when they were ATMC. They change their name they took away. They’re good service, and their customer service is not there no more..
I set up auto pay last month and yet my account goes past due and I have to pay a $30 fee to “reconnect” my services. Also, I was without internet for over week this month due to an “issue” with their feed cable and received no discount. This company is a joke…
My mother could not afford cable. I bought her a Roku and set it up for her including a subscription for a couple of her favorite channels. She was told she could not cancel her cable until she paid her bill off. My dad and been severely …
Sketchy internet connection, but excellent customer service. Hard to really count on the internet to work correctly on any given day, but their customer service is exemplary and they get right on issues and resolve them quickly. It’s just …
The tech arrived on time and called prior to his arrival. He was polite and explained what he was installing and how to use it. So far the service has been outstanding and all employees have been super nice when I spoke to them. A welcome change from Spectrum.
I recently had a problem with my internet and phone on a holiday weekend. The main office was closed, but, to my surprise repair was open and took my information and sent out a technician, not one, but two techs showed up , and resolved the …
We just wanted to let you know that your technician , Daniel, who serviced our cable last Sunday, was outstanding. He fixed our issue without incident and also provided us with a new controller since our old one was very finicky, even with …