Fontana Water Company provides a range of water services. It serves more than 43,900 customers and maintains a warehouse, storage yard, and engineering and field offices.
| Friday | 7:30AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5:30PM |
| Tuesday | 7:30AM to 5:30PM |
| Wednesday | 7:30AM to 5:30PM |
| Thursday | 7:30AM to 5:30PM |
15966 Arrow Blvd, Fontana, CA 92335
Our water got shut off WITHOUT a SHUTOFF notice and 5 days later, they closed our account that we had for 7 years! if we wanted to discontinue service we would have called to notify
Great staff!!!
Sucks
Sad….how rude these people are.
Fast, friendly, and helpful.
Their services are bad.
I agree with everyone, they are very rude
Crummy
Crooks
Very rude customer phone service.
Need to update systems for customer notification and payment.
Wish they would accept credit cards or debit cards atleast!!!
Really rude people on the phone. That’s why they have a low rate
bad bad customer service i hate talking to them they are all rude all the time
Extremely rude and inpatient just disappointing customer service.
crappy service and staff… .rude idiots duplicating dmv staff
rude. i meant really rude all of them. RUDE dont do any businesses with them
Long lines, rude workers, take too long to help, can’t do anything on the website and the help over the phone is not good at all
Customer service staff were very professional, took care of my business over the phone
It’s ok this place don’t accept debit card or any credit card cash or checks only.
Not a good place, incompetent clerks
$2.50 charge for each transaction ,WT F. I have to pay them to
pay my bill?
Terrible customer service, terrible follow up, and unjustified rate increases. They always blame the government.
Always in and out quick but I wish i could pay online without getting a fee
Was in and out in minutes. Service was switched into my name with no interruptions, staff was very friendly and I actually enjoyed the stop.
This is the worst place on Earth every time I go the workers are rude they do not know anything about customer service this is the most disgusting company I’ve ever been to in my life everybody Fontana nice to re hire this place every do everything about because this is literally the worst company in Fontana negative 0
Why is the water company We Are working with people what makes them so special It’s bad enough every time we go Their rude If they don’t like their job and get a new one
Rude service, expensive reconnection fees, and they do not want to work with you! Wish we had other water company to go with!
I tried to have water put in my name today. I was told I needed to fill out an application the only way to get one is them to FAX or me come into the office no email or web site for application a little out date
Terrible customer service very unprofessional
The bad reviewers here are just those who can never make payments on time. I pay my bill on time and I never have an issue. Nice ladies inside.
The customer service at this location is horrible everyone I have ever had to deal with has been very rude and unprofessional. I honestly hate going to the office I am so thankful they finally got with the program and now I can pay online and wont have to deal with them. I wish I didn’t have to give them any stars. Angry Customer
These are the most lazy people on the face of this planet. They should be thankful for that job and treat people with respect. You never know, tomorrow you may not have a job. I got the impression that I owed them money personally.
This Company charges too Much on there water rates…Especially when they charge for Reconnection fees are too high…..Customer Service at Fontana Water uses A excuse too say the Technicians there service fee..and thats what they charge..yeah right….wasnt born yesterday. ..
horrible service. customer service lady is extremely rude and unprofessional. city/state job people take these stable jobs for granted because there are no consequences. If she was my employee she would be fired.
Horrible service..i get the bill two days later I get a shut off notice and the bill isn’t even due to be paid yet. I called to complain why don’t they have the debit card processer yet they gave me some bs saying they were not approved to …
While throughout the majority of the almost 16 tears I have been dealing with Fontana Water Company most interactions have been OK. For the first time since 2012I am having a problem because my payment from my bill pay account hasn’t been …
Super outdated company, for years you were not able to pay online, I had to use my bank service to send them checks every month, now they have an option to setup autopay online, you will think that they are finally updating their really old …
I dealt with Fontana Water Company during construction of my apartments and on a monthly basis as they are the only water supplying agency in Fontana .
Their charges during construction is extremely outrageous as they cost me 10% of …
Review on All Pro plumbing firm.
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Fontana water company is way behind the times! First, The rude lady on the phone told me it takes 7-10 business days to clear an online bank bill pay. And you can’t pay by credit card or debit card at the water company. …
first complaint, they do not accept debit or credit cards. money order, cash or check only. who doesn’t accept debit cards in this day and age? also there offices are only open 8-5 Monday through Friday, when most people are working, so if …
Absolutely the WORST customer service. After shutting off our water service by mistake, I got nothing but attitude. My neighbor’s water was supposed to be shut off and instead, mine was. The woman on the phone was rude and unprofessional. I …
I made a call to customer service today and was treated like a criminal who doesn’t pay their bills. Today i received a shut off notice from your company for $40.68, really? $40 and you are going to shutoff the water what a joke. My bills …
Word of advice to the staff working here. A little customer service won’t kill you and will go a long way! I’ve lived here for 12 years and every time I go in to pay a bill all of the ladies working there seem to have sticks up their butt. …
This company accepts online payments. Folks who miss payments are the ones writing bad reviews. Pay your bill on time and you won’t have an issue. The staff inside is always helpful and polite, as long as you are polite.
The WORST customer service. I’ve only seen females work here I am starting to think they discriminate against hiring men. These ladies need to recognize they’re in Fontana. Luckily they are behind a glass window. I hope the Owner & City reads this. A real attitude adjustment is needed along with dress code.
Horrible customer service .. i just moved to Fontana and i received horrible service here. I paid my bill via online banking (which they told me previously i could do) well i get home today and my water is off. The the rude lady on the …
I really wish they would leave a notice before shutting off the water. It’s like they find it funny to shut it off right at 8 a.m. when people need to go to work/go to school. And then to top it off once you go make your late payment of $19 …
Rosa, (sup)caroll, and (sup)mario have extremely unprofessional and very bad attitudes. Caroll and rosa lied to me and teied to tell me my water was turned off outside of work hours after my water was mistakenly turned off, still made me …
You’d think Fontana water is GOLD for what this greedy company charges for water it’s DISGUSTING. And you can’t even pay by debit at the window . They charge “A convenience fee of $2.50 what a joke
Customer service rep, Dina was very informative and she was very gracious to waive a reconnection fee. Being new resident to the City of Fontana I did not know how their pay system worked for their utility and she was able to clarify that …
web page not friendly user, it doesn’t let me to change password to enter my account info and set up a direct payment to avoid the $2.50 that they charge to pay online, this is ridiculous that they are profiting with this issue with a …
I have lived in the city of Fontana for over 5 years and have been disappointed with the services of the Fontana Water company for their constant inconsideration and turning off my water. It seems they can’t wait to turn off your service, …