Water supplier, Forney Lake Water Supply Corporation
Due to the call for ‘Social Distancing’ at this time , we are limiting our face-to-face contact with our customers. Our personnel are still working … See more
My experience with the staff was okay but I’m not sure why at times my water bill is very high when I hardly reside in my home. No one seems to know the answer.
How in the hell does a company allow the most rude and hateful person ever to be the voice of their company. This place literally has one star. If that doesn’t tell you how much you need to change your company then this company is long gone. Very disappointed in this company and how they treat people.
Who own this forney lakes water service compa
very dishonest company over all. There is no one and office to to ask for help and or to complaine, except billng office with unhappy customers service personal who blocks every avenue for customers concerns for those who are looking for answers.
Staff is very rude and does not provide quality service. Their billing is always a problem. We have lived all over the country and we have never had such horrible service as with this company, probably because they have no competition and are a monopoly.
The lady at the front desk is very rude I had a stroke in September so my speech is a little impaired I called to get the address to the office so that I could drop money order in night box she placed me on hold without asking me to hold I …
They get and deserve NO STARS !!!!!But I have to put at least one star in order to write an review. There customer service is lower than terrible the staff is very rude and hateful.They should all be fired both of them.They ‘re truly the worst 😒🙄They will literally see you at the door an ignore you just terrible human beings. …
Can never get their billing straight, our neighborhood FB page every month has people posting about inflated bills, disconnected water when payments were made. Robin and Cindy are the worst with zero compassion and with out a doubt the …
This grumpy lady said she was rude because she was working alone and had to answer all the phone calls. All I asked for was the amounts that were paid for water and sewer. She can’t even take easy calls, she sucks .
I have to give a star because it won’t save my review!! Suffice it to say this company is the worst and whoever works on Friday afternoons is not very intelligent and rude. The employees are inconsistent in their information with their customers. Complete mess.
The costomer service are so unprofessional when I call them they just like they do not have any experience to talk with the costumers every time I call there is an old women the same voice every time I call she seem like so rude you better …
Just bought a house here a month ago and the lady I spoke with, Renee, was extremely rude! First she tells my husband that the bill reflects 2 months of usage. Mind you, we have only lived here a month. Then once I call, she says again that …
Hateful staff, extremely rude when setting up water service and when asking a question about the municipality the lady on the phone got combative for no reason. Asked to speak to another individual and got worst customer service received …
WORST COMPANY EVER. The front lady is very impertinent. Kept huffing and puffing when I ask for help. I would switch water companies in a heart a beat but we are force to use them. This company is a monopoly at its finest.
I have lived in my house a year. Ive used from 8000-19000 gallons a month every month. Last month jumped to 71000 and a $450 bill. This month I’ll be back down to 18000. They refuse to look into anything without threatening a $500 fee if …
Terrible service! First time home buyer here and the lady that always answers is rude AF. She had a terrible attitude that she, herself needs to fix. She tries to get all smart on the phone and speaks as if one is a child. I honestly feel …
I can’t even give a star that’s how bad it is. The communication is horrible. We had a leak and were in the process of taking care of it, however our neighbor complained and our water was shut off with out notice. When I call THEY LIED …
Wow, I can’t believe someone actually hired the receptionist with that type of attitude. No wonder everyone have gave company 1 star. I sure don’t mind adding another 1 star
The WORST CUSTOMER SERVICE EVER!!!! Every time you call only and always SAME person who answers the phone is extremely rude and does not let you finish your sentence. This lady talks to you like a child and acts smart with you at all times …
I wish i could give these guys one star because ROBIN the manager is very very very unprofessional and acts like she own this company. i will reach out to the mayor and find out who is in charge of this company to make sure this doesn’t …
Exactly the same experience. The women I spoke to couldn’t care less about customer service and put the phone down on me when she didn’t feel like doing anything that would require work. She refused to give me her name and position stating “she was the one in charge” and there was no one of higher authority.
My mother-in-law and I went to transfer the water into her name in her new home. The woman at the water company wouldn’t let us inside. Over the phone while we’re standing in the wind outside, she told us that my MIL couldn’t have the water …
Robin Bailey claims to be the owner of this company. Anyone knows who the actual owner is? I have an an issue that I cannot discuss with office staff. this lady BTW Robin is extremely rude for no reason.
Avoid at all costs. They will shut your water off and charge you a disconnect fee without sending a disconnect notice, giving you a courtesy call, or letting you know that it is shut off. They will also dig up your yard without calling, …
There’s something shady going on with this company, they definitely need to be investigated. One, they’re charging for a service i did not receive and then when I called, the lady tried to be smart about it and act very rudely. There’s no …
I have a problem and it is not the money…it is the principle of whether things are done ethically here. If I used it, I will pay for it. I have been in my new home for over a year now since June 30th of 2021 and have not had a water bill …
So I am also giving these guys a 1 star and that’s too much. Had a water leak at my house and I was out of town . Water ran rampant for 2 days and caused a $1884 water bill and a $500 sewer bill. Called them to see if they can adjust it …
Terrible place and Customer service. My bill was paid TWICE (so I am ahead) . I called and advised the agent that I had other bills I have to pay and if I could get a refund. She flat out said no. I get it will get credited for next month, …
Any time I have ever called I have had issues getting a compassionate or human interaction. When I moved in the builder still had an unpaid bill and they said I would have to pay it if they didn’t, it was looking that way since it was over …
Whoever the elderly lady that answers the phone is rude and she cuts you off in mid sentence. They should really get a replacement.
Horrible experience! Rude stuff!
The staffs their very rude and not helpful, it is sad.
worst company ever, Women in the front office is trash
worst company and staff ever. Dishonest and very rude!
Bad customer service, the lady was laughing on the phone for no reason.
F’n Rude is all I got to say…. and this was just on the first call to set up new service for our home.
Customer service need to improve.
Water bills constantly going up when water use does not. Water quality sucks too. Tastes like lake water.
Have you guys ever heard of pay by phone or online pay? It’s such a hassle to drive to drop off the bill!
My experience with the staff was okay but I’m not sure why at times my water bill is very high when I hardly reside in my home. No one seems to know the answer.
I kid you not, those people has the worst customer service in the entire human nature.
Very rude staff. They almost hung up on us twice when we were asking questions. They really don’t care at all about their customers.
How in the hell does a company allow the most rude and hateful person ever to be the voice of their company. This place literally has one star. If that doesn’t tell you how much you need to change your company then this company is long gone. Very disappointed in this company and how they treat people.
Who own this forney lakes water service compa
very dishonest company over all. There is no one and office to to ask for help and or to complaine, except billng office with unhappy customers service personal who blocks every avenue for customers concerns for those who are looking for answers.
Staff is very rude and does not provide quality service. Their billing is always a problem. We have lived all over the country and we have never had such horrible service as with this company, probably because they have no competition and are a monopoly.
The lady at the front desk is very rude I had a stroke in September so my speech is a little impaired I called to get the address to the office so that I could drop money order in night box she placed me on hold without asking me to hold I …
They get and deserve NO STARS !!!!!But I have to put at least one star in order to write an review. There customer service is lower than terrible the staff is very rude and hateful.They should all be fired both of them.They ‘re truly the worst 😒🙄They will literally see you at the door an ignore you just terrible human beings. …
Can never get their billing straight, our neighborhood FB page every month has people posting about inflated bills, disconnected water when payments were made. Robin and Cindy are the worst with zero compassion and with out a doubt the …
This grumpy lady said she was rude because she was working alone and had to answer all the phone calls. All I asked for was the amounts that were paid for water and sewer. She can’t even take easy calls, she sucks .
I have to give a star because it won’t save my review!! Suffice it to say this company is the worst and whoever works on Friday afternoons is not very intelligent and rude. The employees are inconsistent in their information with their customers. Complete mess.
The costomer service are so unprofessional when I call them they just like they do not have any experience to talk with the costumers every time I call there is an old women the same voice every time I call she seem like so rude you better …
Just bought a house here a month ago and the lady I spoke with, Renee, was extremely rude! First she tells my husband that the bill reflects 2 months of usage. Mind you, we have only lived here a month. Then once I call, she says again that …
Hateful staff, extremely rude when setting up water service and when asking a question about the municipality the lady on the phone got combative for no reason. Asked to speak to another individual and got worst customer service received …
WORST COMPANY EVER. The front lady is very impertinent. Kept huffing and puffing when I ask for help. I would switch water companies in a heart a beat but we are force to use them. This company is a monopoly at its finest.
Signed up for autopay but they never withdrew their money and they penalized me for late payment
I have lived in my house a year. Ive used from 8000-19000 gallons a month every month. Last month jumped to 71000 and a $450 bill. This month I’ll be back down to 18000. They refuse to look into anything without threatening a $500 fee if …
It’s really sad when u call this place the phone don’t ring been calling all morning this is ridiculous.
Terrible service! First time home buyer here and the lady that always answers is rude AF. She had a terrible attitude that she, herself needs to fix. She tries to get all smart on the phone and speaks as if one is a child. I honestly feel …
I can’t even give a star that’s how bad it is. The communication is horrible. We had a leak and were in the process of taking care of it, however our neighbor complained and our water was shut off with out notice. When I call THEY LIED …
Wow, I can’t believe someone actually hired the receptionist with that type of attitude. No wonder everyone have gave company 1 star. I sure don’t mind adding another 1 star
The WORST CUSTOMER SERVICE EVER!!!! Every time you call only and always SAME person who answers the phone is extremely rude and does not let you finish your sentence. This lady talks to you like a child and acts smart with you at all times …
They are rude , outdated. Horrible customer service and impossible to do anything online to pay the bill.
I wish i could give these guys one star because ROBIN the manager is very very very unprofessional and acts like she own this company. i will reach out to the mayor and find out who is in charge of this company to make sure this doesn’t …
Exactly the same experience. The women I spoke to couldn’t care less about customer service and put the phone down on me when she didn’t feel like doing anything that would require work. She refused to give me her name and position stating “she was the one in charge” and there was no one of higher authority.
My mother-in-law and I went to transfer the water into her name in her new home. The woman at the water company wouldn’t let us inside. Over the phone while we’re standing in the wind outside, she told us that my MIL couldn’t have the water …
Robin Bailey claims to be the owner of this company. Anyone knows who the actual owner is? I have an an issue that I cannot discuss with office staff. this lady BTW Robin is extremely rude for no reason.
Avoid at all costs. They will shut your water off and charge you a disconnect fee without sending a disconnect notice, giving you a courtesy call, or letting you know that it is shut off. They will also dig up your yard without calling, …
There’s something shady going on with this company, they definitely need to be investigated. One, they’re charging for a service i did not receive and then when I called, the lady tried to be smart about it and act very rudely. There’s no …
I have a problem and it is not the money…it is the principle of whether things are done ethically here. If I used it, I will pay for it. I have been in my new home for over a year now since June 30th of 2021 and have not had a water bill …
So I am also giving these guys a 1 star and that’s too much. Had a water leak at my house and I was out of town . Water ran rampant for 2 days and caused a $1884 water bill and a $500 sewer bill. Called them to see if they can adjust it …
Terrible place and Customer service. My bill was paid TWICE (so I am ahead) . I called and advised the agent that I had other bills I have to pay and if I could get a refund. She flat out said no. I get it will get credited for next month, …
Any time I have ever called I have had issues getting a compassionate or human interaction. When I moved in the builder still had an unpaid bill and they said I would have to pay it if they didn’t, it was looking that way since it was over …