One of the worst service nobody bother to answer the call even sitting on the front desk, Number posted on front door even after trying more than 15 minutes
Are there any good reviews on this company?? I may be forced to switch to this service because of where we are moving and I’m a little nervous reading all these reviews….*sigh*
This company is horrible, we had no choice in changing to them a few years ago they have the highest rates and they charge for everything, plus they are rude, BAD CUSTOMER SERVICE!! and they lie. I have lived in my subdivision for over 10 years and this company makes me wants to move
Worst water service company, wish I we could have more options other than them, but like a was told by their manager ones is the only water supplier in your area so pretty much nothing I can do
I agree with most of the reviews horrible service and a rip-off company. One person lives in the house and I am very frugal with water and charged almost 200.00
Horrible company. Our MUD district changed company and so far has provided horrible service. I have yet to receive a bill through mail or email without asking for it.
I wish I could give them less than 1 star but the system won’t let me any way this is the worst Water company ever very expensive almost 250$ every month and they have the worst online payment ever every time I pay online the next month …
Without water for hours and cannot get through to report it..this company is ridiculous..unfortunately in Heritage Park area of Friendswood its the only option for water service available….
Poor service rude people I wish I had another choice. I have paid my bill on time for over 30 years. They are price gouging when ever they get a chance to charge extra for anything they can make up.
I have been receiving water bills of $200, $300, for months , they keep reading my meter and says it is working, will have to report to regulatory authority. Can one opt out of this company?
Payment options suck, you can pay online with a fee, or mail your payment and takes up to 10 business days, and you also get charged a late fee. What a joke. Their response “we are not responsible for usps delay” … So I guess we, the customer are then, we get charged fees either way, online or by mail.
Pathetic customer service. You can never get the right information from anyone. Was told that we had till the end of October to pay bill due to hurricane Harvey . I paid the bill and now I am told that have to pay for deposit and reconnect …
Our bill has been double what it usually is for the past few months. And we are not using any more water than usual. I read all the reviews on Google and it seems like we’re not alone! Unbelievable! How is this ok??
I paid my bill 10/02 and have a WHOLE confirmation number but they STILL disconnected services on me and when I called NO ONE FROM THE ORIGINAL REP to the so-called manager KHALEEL was rude and I don’t know how these people still have jobs!!! Taking this to the BBB
I would rather use water from a sewer system of a civilized city than these horribly 10th century service provider called SI Environ. I’m surprised I don’t see the management imbeciles in charge of this company not serving deserving time in …
Unbelievably horrible customer service. Unless you are calling to pay a bill, don’t expect to talk to a real person for long. One will answer the phone, but will quickly refer you to “another department” where no one will answer. How can a …
Out of town and missed my payment by a day. Mind you the bill was around $100 but to reconnect service it’s $500+ HOW THE HELL IS THIS LEGAL? I’m pursuing legal action this evening to look into this company
This is the worse water company I have ever had. Every single time that its time to make that payment so I won’t get charge a late fee their website is down for “maintenance” what a coincidence. As far as customer service goes, I wish I …
One of their Drivers nearly hit me on commercial drive after the tracks going into Town Center shops. He cut the car behind me off and then ran me off the road so he could cut in front of me before the two lanes merged into one. I called …
Refuse to explain charges on water bills, always instructing customers to “check in a few days”. Adding fees supposedly imposed by the state which tells us to check with the MUD for explanation, but then there is nothing from SI Environmental who runs the MUD. If you have a choice, live outside an area they serve.
Price gouging.. should be federally investigated for possible crimes against consumers… people are literally moving out community and also deciding not to purchase new homes in this water district because of these outrageous water bill …
Extremely unprofessional field staff. I had a disagreement with one gentleman, talked with his supervisor on the phone, everything was settled. When I handed him back the phone for his supervisor to explain to him, the understanding his …
Terrible company , extremely high bill. Have reached out to them multiple time as all they tell me is that my meter is working fine but yet on a monthly bases I receive a bill in the range of 250 to 300 and yet its only myself, my wife and …
I cannot believe how terrible their website is. I cannot even log in to pay my water bill. Because of this, I have had my water shut off multiple times! TERRIBLE SERVICE! They just got rid of their pay-by-phone feature as well, so you are really on your own. ZERO STARS!!!!!!!
This is a privately contractor entity and rules and regulations are run by what the private company has laid out, not a public water company. It does not run on mud rules. Runs by their own rules and regulation. If you need help with arrangements on a bill, they will not assist.
The worst thing about my new home is its designated water provider, Si Environment. Expensive bill, low quality service, ridiculous payment options. Should have done a research on the utility providers before any home purchase.
This company is the worst company and i wish i could rate it 0 stars. The fees that ive recently been charged on top of the customer service is horrible. They tell you one thing and next thing you know you come home and your water is …
Will do a ZERO star if it’s possible. Paying average of $200 per month. Price gouging and unnecessary city group fee which double up the rate of payment based on water consumption. Rented a house for 3+ years in Manvel and been using 1 to 2 …
Very rude customer service lady. I called at 1:15 am of October 28. We don’t have water for 5-6 hours and they didn’t even notice to us on mud district 257 and while ask she aggravated the voice which is really worst customer service.
She didn’t even say sorry for that.
Like everyone else, is there a ZERO/ NO STAR AT ALL to give this company? Horrible. Can all of us who had a TRAUMATIC EXPERIENCE COME TOGETHER AND PETITION to MUD district? I CANNOT turn on my service for 3 weeks and counting. I gave …
awful, awful, customer service. Terrible people to deal with. But, they know that they have you in a position where you HAVE to be their customer so they behave and treat you in any way that they seem fit to. PS- Their 3rd party billing …
Your customer service is terrible. I am new to the area of New Territories in Sugar Land and was told SI Environmental supplied the water for my address. When I called I was told NO and that was it. The service rep had no suggestions or …
We just moved and were forced to have them as our water company. We had already been warned that their fees are exorbitant. Took 6 weeks to get our first water bill and it was more than double what we have ever paid for using less water. …
Horrible customer service with robot-esk employees that don’t care about the customers calling. I called inquiring about my almost $200 water bill to see why it was so high and how to get it lower. Her response: “there’s no way to know why …
What is the point of me being told I would be first in line and my inspection would be done “ASAP” if its just first come first serve. What is the point of telling me you’ll call me back then never calling me back? …
Worst utility people to interact with. We are out of water for full day. The rude customer support(?) kept saying about fixing it ‘today’ then ‘tonight’ and so on…later said they have restored in the afternoon and some inlet valve must be off… totally useless folks!
Zero star ‘ 0’
Very unprofessional customer service staff. ‘Brittany’ was very rude and so unprofessional and yelling over me. Instead of explaining the situation she was …
I’m hear about the spike up in card processing fee. $4.14 to process a payment is too much, what is the free option? If there is one I would like to use that.
Ridiculous! We just purchased a new home in MUD 152 and SiEnviro is unfortunately our provider. Our first bill was $285. This price included a deposit and transfer fee. I assume we had to pay this to transfer the services from the builder …
Received my water bill last week and on Saturday we received the pink paper (disconnection notice) with a different amount. I called to get some clarification on amount and date that it is due and was told that the amount on the original …
I called to set up service and they hung up on me in the middle of the conversation while I was talking. Called back and it sounded like she was laughing. I mentioned that I was hung up on and instead of an apology I got an attitude. …
I’ve put service request a couple months ago to fix leaking hydrant by my house and they have never shown up. Recently called them again and have been told they know about my request and it’s in the process. Driveway looks pretty ugly because of algae due to constantly going water.
They are liars and charge water ever they want to, since we moved to richmond from Stafford my water bill is high that what use to be, we did check the leak and is is none to be found. When we called office and ask for explanation they …
Moved into my home on May 29th, 2020. First bill is $509.90. I called and they said I’m being charged for the time I didn’t live here. No leaks at all. If anybody has any advice on how to fix this please let me know.
After dealing with this company for my home residence as well as a rental property I think maybe I should start my own water company. I think I could do a better job running it in my spare time then these guys. Just about every customer …
Someone please explain to me HOW in any way it could be legally ratified or endorsed for a water bill to go up from $50 a month with the old company (NW Park MUD) TO $230 A MONTH with SI Environmental. Something is wrong with the fees or …
You are charged every month for paying your bill, It either costs me the time and money to mail it, or I pay it online for $1 or 3% to use a credit card. Isn’t that convenient? But wait! Aside from mailing it in, I can go to their …
Rude and slow consumer service! Called to pay my 1st bill and spoke to two different reps just so they could tell me they don’t take the payments over the phone. Okay..that’s not the bad part! The 1st rep sound as if she was half asleep or …
Wow! Can you rate this company less than 1 star? The prices charged are truly unbelievable and not sure how this can be legal. Do NOT move into an area that is serviced by this co. Do your due diligence! When all reviews are 1 star …
My wife called in to make a payment, the bill was paid 10/02 and have a WHOLE confirmation number but they STILL disconnected services on us and when I called NO ONE FROM THE ORIGINAL REP to the so-called manager KHALEEL was rude. I don’t know how these people still have jobs!!! Taking this to the BBB
This company sucks! I have had nothing but issues since our subdivision switched to them. There customer service is terrible. They are rude and need classes on manners. They have tried to pull some BS of putting charges on my account that …
Has ANYONE gotten ANY HELP from SiEnviro last 4yrs of pipes bursting causing excess water usage? This has been going on since 2017 I was told there’d be credit issued upon receipt of repair bill on at least sewer portion! NEVER! &BEFORE
2021 freeze!
I thought that the last water company was bad, these guys are worse. You must have to have an IQ of under 40 to work there. Besides being extremely rude to anyone who calls there, they hustle out $22.50 from every customer for not paying by …
Bought a new home in Walnut Creek after relocating from North Texas and got hit with a $180 dollar bill for my first bill. When I called and complained I received the run around from MUD and Sienviro. It’s like “Hi welcome and we’re glad …
Does anyone can tell me that I can change my water department service without use Si Enviromental LLC, or know any other mud that I can choose for Fort Bend County. Otherwise, I will make a claim to fort bend water district department. I …
UPDATE: Well, I thought it couldn’t possibly get any worse than this, but boy was I wrong. After going to the Fort Bend annex building & trying to receive some sort of assistance with such an extremely high water bill, I get home to find my …
I don’t know where to start. I moved in a new property but could not figure out how am I paying the water bill. Seemingly I did not have account setup with Si Env so one fine morning they came and without notifying us turned my water supply …
This company deserves zero stars! Reading through the comments everyone sees that they continually have zero integrity and really don’t even know what they are doing. …
Our area uses water from then its really bad unhhealthy water i had been realy sick since having water supplied by them found out i got two micobacteriums one callled kansasii which eats your lungs away if you inhale it showering in contaminated water since i moved here and its a horrible water company very unsafe
I purchase a new home 2 months ago and im yet to be able to get my water bill! I haven’t received anything on the mail. Ive called and was told that it was on the way. I have also tried email and nothing. Not a reply ot anything. After reading this reviews I am certain this 3rd party are scamming people
i wish i could rate them with ZERO stars. the first month they charge me $150 for installation and other things which is acceptable. the next month they charge me $251, i was surprised to see that and called them that i want to dispute the …
I’m going to be starting a petition for all neighborhoods cursed with this scourge of a company. They add erroneus fees at will and then arrogantly state they have no control over anything and that the only option is to attend a Mud board …
I called to get some help from my mother, or should I say for my mother due to the fact that the weather is kind of bad right now, but I’m not understanding why you don’t have emergency staff that you do at least dispatch in times like …
If I could give zero stars I would. 1 Star is giving them to much credit. Absolutely The worst company ever to deal with. They are refusing to accept my payment to get my water turned back on and will not provide any help what so ever. My …
I’ve never had to deal with a more Ill managed company. Charged for 30k gallons a month for 3 months after moving in. Family of 4, no leaks, no toilets running, small front and back yard, no pool. There is NO WAY we could have used that …
Wow, after reading a lot of the reviews, I realize I’m not the only one being ripped off by this water company. I’m still trying to figure out why I paid a water bill in the amount of 251.00 last month and my bill for this month is 257.00. …
Their billing is horrible! They send your statement mid-month. If you do not send the check within one to two days after receiving your monthly statement, chances are you be charged a late fee. For example, last month, I received my bill on …
I have to agree with all the other reviews. This company is corrupt. They definitely charge you for everything. Why is there a charge to pay by credit card and by check online? Online payments require less staffing and easier, faster …
This is absolutely the worst utility company in Katy. The customer service is incompetent and the supervisors and agents are only consistent in giving different and false information. No one is on the same page and will try to get excess …
Well i agree to all of the comments here. First of all they need to improve their customer service. Agents are sarcastic and they hung up abruptly. Second of all is, i got two bills one for month of July and second for month of August, My …
The service isn’t what I had an issue with. I had an issue once I moved from the house I had their services at. Upon receiving my last bill I called to give them my forwarding address. The rep notified me of the credit left on my account …
There is something seriously wrong with their billing and accounting. From being charged a forward balance when my account was paid in full the prior month to occasionally finding their billing site stating I owe them nothing only to have …
This is the worst company I have ever dealt with. I was a customer for 17 years and paid my bills timely. After the death of my husband. 2.5 years ago, I moved. To my knowledge all bills were paid in full. 2.5 years later I received a …
My water bill for the month of November was so high, in 14 years my water bill has never been more than $100. This time was $220. When I called they just told me that used a lot of water, 43 thousands of gallons in one month, impossible. …
Horrible water company. These reviews do not tell not one lie! When you are late they charge you $50 reconnect fee and $100 “deposit”. What kind of rule is this? Then I asked when will I receive this “deposit” back thinking it’s after a few …
This company took me off automatic payments with no warning whatsoever, had me pay around $300 including penalties. Recently sent me a bill for $139 which is written clearly on the bill. I called in to pay and They charged me $10 for the …
I mailed my payment check on the 3rd of April; however, check was not credited to my account until on or after the 22nd. During the interim, I received a DOUBLE bill! I assumed that my check had been lost or stolen and thus I stopped …
I have lived in Houston and Katy Texas for over 32 years and I have never had a high water bill. The GRP charges are ridiculously high .. my water bill is 160.15 and city GRP FEE IS 159.00 ??? Why?? In April I have a water bill of 364.00 ????? Something is not right with this company and their fee and charges
I have lived in different neighborhoods with other water providers and by far this is the worst I’ve ever dealt with, a group of inconsiderate workers. Their fees is a scam. Ready for my lease to be up so I can get as far as possible from …
The water bills are astronomical and nobody explains why. Water affordability should be a political issue because clearly there is no water pricing regulation.
My water bill has doubled this month and no one can explain to me why. I was told that I would get a notice of explanation on my door once it was inspected and I have not received anything. This company is a scam. …
This certifiable criminal enterprise must be investigated. Their intent is to exploit the residents and nothing less. I set up automatic payment on the phone but it was never completed at their end and my water was disconnected again. They …
I called SI Environmental and spoke to Karen today in regards to getting my water turned on. The company turned my water off today due to them not knowing that I was the new owner of a home I purchased in December 2021. The account was …
Lady doesn’t know what she is talking about. Can’t inform us before agreement sent to us that there would be $200 fee. And $50 setup fee. Now if we want to cancel. They want to disconnect the service.
Quick and easy application process. Filled out on line application and got an email the following morning with all the information about the company attached.
Fb Mud 46 Director #SonalShah: I stayed in touch with #SiEnviornment foreman Mark and the Director #MarkLongoria. They kept me in loop with communication. Our mail line has broken and was fixed in few hours. And best part was I was able to post it in Nextdoor to stay in communication with my neighborhood.
Poor Customer Service.
We purchased a new home in MUD53 and I got a invoice for 4000 Gallons usage for 9 days which was shocking. When I called explanation on bill, customer care …
Horrible service. I have ser up auto pay multiple times and get letter indicating my service may possibly be turned off because of payment. Not sure how auto pay works in SiEnviro land but in the rest of the world, you set up AUTO PAYMENTS …
Crooks.. LEGAL THIEVES. I wonder whose palms have been greased so that you can screw hard working people. We were only home 1 week, 7 days, out of 30 days last month. We didnt cook, clean or shower. As we showered at the gym. We only …
It’s troubling to see companies with such bad reviews merging. Looks like they acquired the terrible company that services the MUD in my neighborhood.(TOPS) Just goes to show it can always get worse. Maybe one day things will make sense …
If I could give them a worse review I would. Been living in our house for about a year & our whole community has been fighting their robbery for a long time now. I’ve never had a bill over $500+ in a month, in my life before dealing with them. & regularly charged over 200-300/mo. This is ridiculous
These people are the s c u m of the Earth. First they charged a $50 deposit and $25 to transfer the account from the previous tenant to my name. Ok, I paid those. Now, in the shuffle of moving to a new house I missed my due date by a few …
Ever sat and waited for an answer that the last representative you talked to solved (mismatched Zip Code issue), only to have 3 people tell you they have “no idea” what you are talking about, to not assist, and then when you ask to talk to …
A public utility should be of service to that public it services and not a heartless monopoly. Yet again we the public must suffer the inconvenience of incompetence. We just moved into our new home and per usual the water was cut off late …
I’m starting to see why this company has mostly negative reviews. I just called to speak with someone this morning about my water bill. I recently purchased a home and provided them with my new service address. These people send my bill to …
This is the water company from hell. I moved into my house and applied to have the water bill change into my name. The lease agreement that I submitted was missing the Landlords signature. Si Environmental, LLC turn off the water to the …
Si environmental doesn’t care about the environment. They need to change their name. We had a leak outside our house for 4 months now and thousands of gallons of water have gone into the drain. After repeated calls they have failed to do …
(Translated by Google) Excellent
(Original)
Excelente
terrible customer service
Prices are too high
unnecessary expensive .. unreasonable charges
I love their service
Horrible customer service and rude
The worst.
Horrible company not very well managed
The worse customer service of all time.
Nice, and the people were great!!!
Clean water, good response times, friendly staff.
Fast and Friendly!
Bad customer service and always mad and unhappy when they talking on the phone with client.
Ridiculous, charging me 3% of my bill to pay with my card……….
You will never get through their “emergency service” number…
HORRIBLE PEOPLE!!!!!!!!!!!!!!!!!!!!!
they need to better staff. Rude.
Disconnected days before due date .
Awesome experience!
HORRIBLE SERVICE !!!!!!!! DO NOT LIVE IN THIS AREA. THEY TAKE ADVANTAGE OF PEOPLE BECAUSE THAT’S THE ONLY WATER PROVIDER.
The worst customer service I have ever encountered, how can we change providers?.
One of the worst service nobody bother to answer the call even sitting on the front desk, Number posted on front door even after trying more than 15 minutes
Excellent
Quick and efficient service!
Easy
Horrible horrible customer service & takes forever to pay the bill. More like a third party company that screws you over!
Friendly knowledgeable and understanding
They are expensive and charge a 3% “convenience fee” for online payments, including automatic payment. Pretty greedy.
Waited 3 hours for them to show up to a scheduled appointment. Called in later and the rep said they had nothing scheduled. Wow.
Are there any good reviews on this company?? I may be forced to switch to this service because of where we are moving and I’m a little nervous reading all these reviews….*sigh*
Terrible, just terrible high bills no customer service. wish we would get off them and have our own well.
Rude customer support, she just hung up before I explain the problems.
Agent was very pleasant.
Wonderful people working hard to serve our community
Had issues with landscaping after they did repairs, Chris reached out and was very helpful at resolving this issue.
This company is horrible, we had no choice in changing to them a few years ago they have the highest rates and they charge for everything, plus they are rude, BAD CUSTOMER SERVICE!! and they lie. I have lived in my subdivision for over 10 years and this company makes me wants to move
Worst water service company, wish I we could have more options other than them, but like a was told by their manager ones is the only water supplier in your area so pretty much nothing I can do
Customer service was excellent!!!
I agree with most of the reviews horrible service and a rip-off company. One person lives in the house and I am very frugal with water and charged almost 200.00
Prices fluctuate from in month to another 1 month $60 next month $150 these guys are frauds. Then they charge a high fee to pay your bill online.
Horrible company. Our MUD district changed company and so far has provided horrible service. I have yet to receive a bill through mail or email without asking for it.
The amount paid for foul tasting, slimy water is highway robbery. We can no longer drink the water because of the smell and taste!
I wish I could give them less than 1 star but the system won’t let me any way this is the worst Water company ever very expensive almost 250$ every month and they have the worst online payment ever every time I pay online the next month …
Scam alert!
They will rip you off no matter what. Will report to BBB.
horriblr custoer serveice. This company should be kicked out from mud district service. They waste our tax money.
Without water for hours and cannot get through to report it..this company is ridiculous..unfortunately in Heritage Park area of Friendswood its the only option for water service available….
Poor service rude people I wish I had another choice. I have paid my bill on time for over 30 years. They are price gouging when ever they get a chance to charge extra for anything they can make up.
Si Environmental’s Customer Service Department.
I have been receiving water bills of $200, $300, for months , they keep reading my meter and says it is working, will have to report to regulatory authority. Can one opt out of this company?
Payment options suck, you can pay online with a fee, or mail your payment and takes up to 10 business days, and you also get charged a late fee. What a joke. Their response “we are not responsible for usps delay” … So I guess we, the customer are then, we get charged fees either way, online or by mail.
Pathetic customer service. You can never get the right information from anyone. Was told that we had till the end of October to pay bill due to hurricane Harvey . I paid the bill and now I am told that have to pay for deposit and reconnect …
Our bill has been double what it usually is for the past few months. And we are not using any more water than usual. I read all the reviews on Google and it seems like we’re not alone! Unbelievable! How is this ok??
I paid my bill 10/02 and have a WHOLE confirmation number but they STILL disconnected services on me and when I called NO ONE FROM THE ORIGINAL REP to the so-called manager KHALEEL was rude and I don’t know how these people still have jobs!!! Taking this to the BBB
I would rather use water from a sewer system of a civilized city than these horribly 10th century service provider called SI Environ. I’m surprised I don’t see the management imbeciles in charge of this company not serving deserving time in …
Unbelievably horrible customer service. Unless you are calling to pay a bill, don’t expect to talk to a real person for long. One will answer the phone, but will quickly refer you to “another department” where no one will answer. How can a …
Out of town and missed my payment by a day. Mind you the bill was around $100 but to reconnect service it’s $500+ HOW THE HELL IS THIS LEGAL? I’m pursuing legal action this evening to look into this company
This is the worse water company I have ever had. Every single time that its time to make that payment so I won’t get charge a late fee their website is down for “maintenance” what a coincidence. As far as customer service goes, I wish I …
One of their Drivers nearly hit me on commercial drive after the tracks going into Town Center shops. He cut the car behind me off and then ran me off the road so he could cut in front of me before the two lanes merged into one. I called …
Refuse to explain charges on water bills, always instructing customers to “check in a few days”. Adding fees supposedly imposed by the state which tells us to check with the MUD for explanation, but then there is nothing from SI Environmental who runs the MUD. If you have a choice, live outside an area they serve.
The customer service person that I spoke with was very helpful online and on the phone.
Price gouging.. should be federally investigated for possible crimes against consumers… people are literally moving out community and also deciding not to purchase new homes in this water district because of these outrageous water bill …
Worst company ever! They should be kicked out of here! It’s been months that I can’t get a decent answer!
Extremely unprofessional field staff. I had a disagreement with one gentleman, talked with his supervisor on the phone, everything was settled. When I handed him back the phone for his supervisor to explain to him, the understanding his …
Quick and friendly set up with customer service. So far so good
Terrible company , extremely high bill. Have reached out to them multiple time as all they tell me is that my meter is working fine but yet on a monthly bases I receive a bill in the range of 250 to 300 and yet its only myself, my wife and …
Brazoria County chooses the worst management companies for their MUD districts. The last one was shut down for fraud. As for SI Enviro… …
I cannot believe how terrible their website is. I cannot even log in to pay my water bill. Because of this, I have had my water shut off multiple times! TERRIBLE SERVICE! They just got rid of their pay-by-phone feature as well, so you are really on your own. ZERO STARS!!!!!!!
This is a privately contractor entity and rules and regulations are run by what the private company has laid out, not a public water company. It does not run on mud rules. Runs by their own rules and regulation. If you need help with arrangements on a bill, they will not assist.
The worst thing about my new home is its designated water provider, Si Environment. Expensive bill, low quality service, ridiculous payment options. Should have done a research on the utility providers before any home purchase.
This company is the worst company and i wish i could rate it 0 stars. The fees that ive recently been charged on top of the customer service is horrible. They tell you one thing and next thing you know you come home and your water is …
Will do a ZERO star if it’s possible. Paying average of $200 per month. Price gouging and unnecessary city group fee which double up the rate of payment based on water consumption. Rented a house for 3+ years in Manvel and been using 1 to 2 …
Very rude customer service lady. I called at 1:15 am of October 28. We don’t have water for 5-6 hours and they didn’t even notice to us on mud district 257 and while ask she aggravated the voice which is really worst customer service.
She didn’t even say sorry for that.
Like everyone else, is there a ZERO/ NO STAR AT ALL to give this company? Horrible. Can all of us who had a TRAUMATIC EXPERIENCE COME TOGETHER AND PETITION to MUD district? I CANNOT turn on my service for 3 weeks and counting. I gave …
awful, awful, customer service. Terrible people to deal with. But, they know that they have you in a position where you HAVE to be their customer so they behave and treat you in any way that they seem fit to. PS- Their 3rd party billing …
Your customer service is terrible. I am new to the area of New Territories in Sugar Land and was told SI Environmental supplied the water for my address. When I called I was told NO and that was it. The service rep had no suggestions or …
We just moved and were forced to have them as our water company. We had already been warned that their fees are exorbitant. Took 6 weeks to get our first water bill and it was more than double what we have ever paid for using less water. …
Horrible customer service with robot-esk employees that don’t care about the customers calling. I called inquiring about my almost $200 water bill to see why it was so high and how to get it lower. Her response: “there’s no way to know why …
What is the point of me being told I would be first in line and my inspection would be done “ASAP” if its just first come first serve. What is the point of telling me you’ll call me back then never calling me back? …
Worst utility people to interact with. We are out of water for full day. The rude customer support(?) kept saying about fixing it ‘today’ then ‘tonight’ and so on…later said they have restored in the afternoon and some inlet valve must be off… totally useless folks!
Zero star ‘ 0’
Very unprofessional customer service staff. ‘Brittany’ was very rude and so unprofessional and yelling over me. Instead of explaining the situation she was …
I’m hear about the spike up in card processing fee. $4.14 to process a payment is too much, what is the free option? If there is one I would like to use that.
Ridiculous! We just purchased a new home in MUD 152 and SiEnviro is unfortunately our provider. Our first bill was $285. This price included a deposit and transfer fee. I assume we had to pay this to transfer the services from the builder …
Update to my review below
I have called Monte Cooper as directed five times and have got nothing but a …
Received my water bill last week and on Saturday we received the pink paper (disconnection notice) with a different amount. I called to get some clarification on amount and date that it is due and was told that the amount on the original …
I called to set up service and they hung up on me in the middle of the conversation while I was talking. Called back and it sounded like she was laughing. I mentioned that I was hung up on and instead of an apology I got an attitude. …
I’ve put service request a couple months ago to fix leaking hydrant by my house and they have never shown up. Recently called them again and have been told they know about my request and it’s in the process. Driveway looks pretty ugly because of algae due to constantly going water.
They are liars and charge water ever they want to, since we moved to richmond from Stafford my water bill is high that what use to be, we did check the leak and is is none to be found. When we called office and ask for explanation they …
Moved into my home on May 29th, 2020. First bill is $509.90. I called and they said I’m being charged for the time I didn’t live here. No leaks at all. If anybody has any advice on how to fix this please let me know.
After dealing with this company for my home residence as well as a rental property I think maybe I should start my own water company. I think I could do a better job running it in my spare time then these guys. Just about every customer …
Someone please explain to me HOW in any way it could be legally ratified or endorsed for a water bill to go up from $50 a month with the old company (NW Park MUD) TO $230 A MONTH with SI Environmental. Something is wrong with the fees or …
You are charged every month for paying your bill, It either costs me the time and money to mail it, or I pay it online for $1 or 3% to use a credit card. Isn’t that convenient? But wait! Aside from mailing it in, I can go to their …
Rude and slow consumer service! Called to pay my 1st bill and spoke to two different reps just so they could tell me they don’t take the payments over the phone. Okay..that’s not the bad part! The 1st rep sound as if she was half asleep or …
Wow! Can you rate this company less than 1 star? The prices charged are truly unbelievable and not sure how this can be legal. Do NOT move into an area that is serviced by this co. Do your due diligence! When all reviews are 1 star …
My wife called in to make a payment, the bill was paid 10/02 and have a WHOLE confirmation number but they STILL disconnected services on us and when I called NO ONE FROM THE ORIGINAL REP to the so-called manager KHALEEL was rude. I don’t know how these people still have jobs!!! Taking this to the BBB
This company sucks! I have had nothing but issues since our subdivision switched to them. There customer service is terrible. They are rude and need classes on manners. They have tried to pull some BS of putting charges on my account that …
Has ANYONE gotten ANY HELP from SiEnviro last 4yrs of pipes bursting causing excess water usage? This has been going on since 2017 I was told there’d be credit issued upon receipt of repair bill on at least sewer portion! NEVER! &BEFORE
2021 freeze!
I thought that the last water company was bad, these guys are worse. You must have to have an IQ of under 40 to work there. Besides being extremely rude to anyone who calls there, they hustle out $22.50 from every customer for not paying by …
Bought a new home in Walnut Creek after relocating from North Texas and got hit with a $180 dollar bill for my first bill. When I called and complained I received the run around from MUD and Sienviro. It’s like “Hi welcome and we’re glad …
This is what I wrote to the city of Rosenberg concerning MUD 152:
I writing to you today because I feel uncomfortable with Si Enviro being in …
I hope someone cares enough to make change inside out at Si Environmental, LLC … please not apologize for bad customer services. …
Does anyone can tell me that I can change my water department service without use Si Enviromental LLC, or know any other mud that I can choose for Fort Bend County. Otherwise, I will make a claim to fort bend water district department. I …
UPDATE: Well, I thought it couldn’t possibly get any worse than this, but boy was I wrong. After going to the Fort Bend annex building & trying to receive some sort of assistance with such an extremely high water bill, I get home to find my …
I don’t know where to start. I moved in a new property but could not figure out how am I paying the water bill. Seemingly I did not have account setup with Si Env so one fine morning they came and without notifying us turned my water supply …
This company deserves zero stars! Reading through the comments everyone sees that they continually have zero integrity and really don’t even know what they are doing. …
Our area uses water from then its really bad unhhealthy water i had been realy sick since having water supplied by them found out i got two micobacteriums one callled kansasii which eats your lungs away if you inhale it showering in contaminated water since i moved here and its a horrible water company very unsafe
I purchase a new home 2 months ago and im yet to be able to get my water bill! I haven’t received anything on the mail. Ive called and was told that it was on the way. I have also tried email and nothing. Not a reply ot anything. After reading this reviews I am certain this 3rd party are scamming people
i wish i could rate them with ZERO stars. the first month they charge me $150 for installation and other things which is acceptable. the next month they charge me $251, i was surprised to see that and called them that i want to dispute the …
I’m going to be starting a petition for all neighborhoods cursed with this scourge of a company. They add erroneus fees at will and then arrogantly state they have no control over anything and that the only option is to attend a Mud board …
I called to get some help from my mother, or should I say for my mother due to the fact that the weather is kind of bad right now, but I’m not understanding why you don’t have emergency staff that you do at least dispatch in times like …
If I could give zero stars I would. 1 Star is giving them to much credit. Absolutely The worst company ever to deal with. They are refusing to accept my payment to get my water turned back on and will not provide any help what so ever. My …
I’ve never had to deal with a more Ill managed company. Charged for 30k gallons a month for 3 months after moving in. Family of 4, no leaks, no toilets running, small front and back yard, no pool. There is NO WAY we could have used that …
Wow, after reading a lot of the reviews, I realize I’m not the only one being ripped off by this water company. I’m still trying to figure out why I paid a water bill in the amount of 251.00 last month and my bill for this month is 257.00. …
Their billing is horrible! They send your statement mid-month. If you do not send the check within one to two days after receiving your monthly statement, chances are you be charged a late fee. For example, last month, I received my bill on …
I have to agree with all the other reviews. This company is corrupt. They definitely charge you for everything. Why is there a charge to pay by credit card and by check online? Online payments require less staffing and easier, faster …
This is absolutely the worst utility company in Katy. The customer service is incompetent and the supervisors and agents are only consistent in giving different and false information. No one is on the same page and will try to get excess …
Well i agree to all of the comments here. First of all they need to improve their customer service. Agents are sarcastic and they hung up abruptly. Second of all is, i got two bills one for month of July and second for month of August, My …
The service isn’t what I had an issue with. I had an issue once I moved from the house I had their services at. Upon receiving my last bill I called to give them my forwarding address. The rep notified me of the credit left on my account …
There is something seriously wrong with their billing and accounting. From being charged a forward balance when my account was paid in full the prior month to occasionally finding their billing site stating I owe them nothing only to have …
bad customer services they will cut your service water after 4 due days don’t ever use this people and mud i hope they close this place at all
This is the worst company I have ever dealt with. I was a customer for 17 years and paid my bills timely. After the death of my husband. 2.5 years ago, I moved. To my knowledge all bills were paid in full. 2.5 years later I received a …
My water bill for the month of November was so high, in 14 years my water bill has never been more than $100. This time was $220. When I called they just told me that used a lot of water, 43 thousands of gallons in one month, impossible. …
Horrible water company. These reviews do not tell not one lie! When you are late they charge you $50 reconnect fee and $100 “deposit”. What kind of rule is this? Then I asked when will I receive this “deposit” back thinking it’s after a few …
This company took me off automatic payments with no warning whatsoever, had me pay around $300 including penalties. Recently sent me a bill for $139 which is written clearly on the bill. I called in to pay and They charged me $10 for the …
I mailed my payment check on the 3rd of April; however, check was not credited to my account until on or after the 22nd. During the interim, I received a DOUBLE bill! I assumed that my check had been lost or stolen and thus I stopped …
I have lived in Houston and Katy Texas for over 32 years and I have never had a high water bill. The GRP charges are ridiculously high .. my water bill is 160.15 and city GRP FEE IS 159.00 ??? Why?? In April I have a water bill of 364.00 ????? Something is not right with this company and their fee and charges
I have lived in different neighborhoods with other water providers and by far this is the worst I’ve ever dealt with, a group of inconsiderate workers. Their fees is a scam. Ready for my lease to be up so I can get as far as possible from …
The water bills are astronomical and nobody explains why. Water affordability should be a political issue because clearly there is no water pricing regulation.
My water bill has doubled this month and no one can explain to me why. I was told that I would get a notice of explanation on my door once it was inspected and I have not received anything. This company is a scam. …
This certifiable criminal enterprise must be investigated. Their intent is to exploit the residents and nothing less. I set up automatic payment on the phone but it was never completed at their end and my water was disconnected again. They …
I called SI Environmental and spoke to Karen today in regards to getting my water turned on. The company turned my water off today due to them not knowing that I was the new owner of a home I purchased in December 2021. The account was …
Lady doesn’t know what she is talking about. Can’t inform us before agreement sent to us that there would be $200 fee. And $50 setup fee. Now if we want to cancel. They want to disconnect the service.
Quick and easy application process. Filled out on line application and got an email the following morning with all the information about the company attached.
If I could give 0 stars I would.
On a boil water notice for 24 hours now.
No one will pick up to answer any questions. …
Fb Mud 46 Director #SonalShah: I stayed in touch with #SiEnviornment foreman Mark and the Director #MarkLongoria. They kept me in loop with communication. Our mail line has broken and was fixed in few hours. And best part was I was able to post it in Nextdoor to stay in communication with my neighborhood.
Poor Customer Service.
We purchased a new home in MUD53 and I got a invoice for 4000 Gallons usage for 9 days which was shocking. When I called explanation on bill, customer care …
Horrible service. I have ser up auto pay multiple times and get letter indicating my service may possibly be turned off because of payment. Not sure how auto pay works in SiEnviro land but in the rest of the world, you set up AUTO PAYMENTS …
Crooks.. LEGAL THIEVES. I wonder whose palms have been greased so that you can screw hard working people. We were only home 1 week, 7 days, out of 30 days last month. We didnt cook, clean or shower. As we showered at the gym. We only …
It’s troubling to see companies with such bad reviews merging. Looks like they acquired the terrible company that services the MUD in my neighborhood.(TOPS) Just goes to show it can always get worse. Maybe one day things will make sense …
If I could give them a worse review I would. Been living in our house for about a year & our whole community has been fighting their robbery for a long time now. I’ve never had a bill over $500+ in a month, in my life before dealing with them. & regularly charged over 200-300/mo. This is ridiculous
These people are the s c u m of the Earth. First they charged a $50 deposit and $25 to transfer the account from the previous tenant to my name. Ok, I paid those. Now, in the shuffle of moving to a new house I missed my due date by a few …
Ever sat and waited for an answer that the last representative you talked to solved (mismatched Zip Code issue), only to have 3 people tell you they have “no idea” what you are talking about, to not assist, and then when you ask to talk to …
A public utility should be of service to that public it services and not a heartless monopoly. Yet again we the public must suffer the inconvenience of incompetence. We just moved into our new home and per usual the water was cut off late …
I’m starting to see why this company has mostly negative reviews. I just called to speak with someone this morning about my water bill. I recently purchased a home and provided them with my new service address. These people send my bill to …
This is the water company from hell. I moved into my house and applied to have the water bill change into my name. The lease agreement that I submitted was missing the Landlords signature. Si Environmental, LLC turn off the water to the …
Si environmental doesn’t care about the environment. They need to change their name. We had a leak outside our house for 4 months now and thousands of gallons of water have gone into the drain. After repeated calls they have failed to do …