Opened by Dr. Jerry Jacobson in 2012, Fort Pierce Family Urgent Care is a medical office, located in Fort Pierce, Florida. Our office operates as a … See more
(Translated by Google) I went here as an emergency and the truth is that everything went well. The girl at the super friendly window giving me all the information and letting me know the cost of the consultation. The nurse was very patient …
The picture on your website is of me, I don’t know how that got there but please change it if possible
I’m the guy with the sun glasses and dreadlocks…. Thanks
Theyre always very kind they always are worried about you and they want the best for you …. and give the best care to you ….thank you so much for being who you are … the best
I do not recommend this place is bad, very inprofecional and the way to answer is terrible but then they don’t like when u give them actitud back. How sad, terrible place to go I give them a big 0000 It’s not worth it there are better places than this now I understand the reviews.
Charged me for tetnus and said my insurance wouldnt pay for it….come to find out my insurance did in fact pay for the shot and now they wont give my money back
rip off insurance scammers you will get sick when you see the bill did not do anything to me just had a cold did not see doctor charged my insurance 500 left me paying 450 i would not piss on them if they were on fire
Please at least put your hours of operation on your website. It may be there somewhere, but I couldn’t find it anywhere in 10 minutes of looking. Should be just as important as your phone number and address.
This is the most inefficient run office I have ever seen!!! No organizational skills, no empathy for patients and their conditions, and complete lack of professional courtesy. I would never recommend this office to anyone.
My husband took me to this facility today for treatment. I was a bit skeptical being a Sunday however Todd and the attending staff addressed my needs and professional treatment was rendered. Thanks to all
The front desk person very rude calls you name front the desk does not open the door, not sure if I needed to go back or answer a question. Very slow and very cold in the room
I wouldnt recommend to anyone, awful urgent care,long wait time,(5hours) and VERY EXPENSIVE(and i had insurance) i walked in this facility barely walking and walked out the same way,no one didnt even try and use the wheel chair to help me to my car.THEY NEED TO BE SHUT DOWN
Had insurance.. went in because I had a uti and was charged almost $300 and they said my insurance didn’t cover but when I called my insurance the said it only should’ve been $20
I don’t care what nobody say This place sucks wish I couldn’t even give them the one star would not recommend the people are very rude especially the ones at the front desk and they manager I wouldn’t recommend this place to my worst enemy
Th staff was very good .doctor Nathan was amazing we were on vacation and needed medical care .He went above and beyond in care .I recommend this urgent care. And try and get Doctor Nathan
Horrible doctor here.very rude.very unprofessional doctor.they charged and I didn’t even see the doctor.they charged my insurance and charged me after I had paid my out of pocket expense. Do not go here if you want good service and a good doctor!!!!!
This place sucks. I have been waiting to see a doctor since 315. Still no doctor and it’s 500 This is ridiculous. I can see waiting 1 hour but over 2 hour’s is absurd. Will not come back unless I absolutely have 2.
Awful place go somewhere else they treat you like a business transaction. They even lose your blood work how can a professional practice lose your blood work.
This is a great office for any medical needs. The staff and doctors are very nice and helpful. They have the best hours and can get you in at any time.
Worst walk in ever in for 2.5 hours never got in asking questions about my insurance after 2 hours told them I will pay cash if they see me now said no all rooms full I walked out
I went there the other day and absolutely fantastic the staff was Professionall the doctor was great. I Recommend anyone live in Fort Pierce To go to this urgent care thank you for great service I’m feeling great
A bit of a wait, but staff was very nice and professional. However I would suggest sound muffling device in each room as I could hear everything said in the next room. This might be a HIPPA law infringement.
The office staff are some of the rudest and most unprofessional people I have ever dealt with. I work in Health Insurance and have never dealt with sude attitude for what should have been a 10 min phone call to our ins company.
Wait times over 1 1/2 to be seen..forget making an appointment because if someone comes in more sick or more symptoms then you have to wait any ways…. staff is nice but if they are this busy they should get more doctors to help with patient over load!!!!
Yes there is alot of wait time, but the staff is very nice and they do care. I would recommend this site to friends and family. One of the only places that still has evening hours. I Do wish you would post your hours of operation on this site though.
Good Customer Service….although I have waited 2 hours and 15 min to be seen, the hispanic lady in front was very pleasant and polite. I can’t remember her name. Dr. J is usually very helpful and knowledgable..
All the staff were very friendly and cheerful. My son was scared, but the staff made it comfortable.I was impressed. Thank you to all the staff who were kind.
Was told no waiting on the phone waited 45 minutes then was put in room while everyone went to lunch. We were told after 15 minutes in one of the rooms it would be another 30 minutes and that there was 4 ahead of me. Waste of time. …
Worst service ever, I arrived as soon as they opened and the receptionist let 2 other people who came after me without a appointment go ahead of me. Also once I got into the back it was another 20 minute wait to see a physician, so this will be my last trip going to this horrible clinic ever again!
Super Slow Service!!! The place had no wait so they took us back and put us in a room. We sat, we waited, we watched the staff discuss what they were going to order for lunch. No since of urgency. I felt like the patient was not the priority. Very frustrating!
Won’t be Back!
Currently waiting to be seen by a physician for over an hour. Only one person has been seen in the 70 minutes that I have been waiting. The staff is rude, unfriendly, and unknowledgable. …
Yard accident today with Rob. Cut on top of index finger. Was taken back immediately due to bleeding, the nurse began a soak and vitals were taken within minutes. Dr Nathan Wade closed the wound with 5 sutures, wrapped and splinted the …
I was there to get basic physical for work and the bald head doctor refuse to sign my paper work because he told the receptionist the only way he will sign if i had a letter saying i was getting a heart surgery. Shame i told them it was for my G physical. I was born with a murmur they are unprofessional.do not go to this clinic
If I could give 0 stars I would!!
Incompetent, lazy, careless front desk and nurses. State of Florida should take peek here…over billing government (VA), among other issues here… …
Dr. Jacobson billed over $1500 to my insurance for a toradol injection and a script. Do not go here! I’m an np and gave him my diagnosis when I arrived and refused xrays he suggested as if he could do anything in an urgent care if films were positive, unreal!
After having come here for years, I visited today only to have the front desk woman be extremely rude to me due to an insurance problem that I had not been notified of, dating back to 2019. Linda made unprofessional and very rude comments, …
Would not recommend this business to anyone! They over charged me over 100$ and it took almost 9 months to return the money to me. Indifferent and incompetent office manager could not care less about customer service. I would recommend you stay as far away from here as possible, if you want to be treated like a valued customer.
Run run far run fast and hold onto your wallet. They should be in prison. They bill you . It costs me over $500 beyond my insurance and I was more ill than when I came. They got blood in my IV -told me they couldn’t help me and sent me to …
Love this place. It’s awesome to walk in with no appointment and only sit iin the lobby for 10 minutes. Everyone that helped me was so nice and professional. I would recommend this place to anyone.
Excellent experience! Hesitant at first being use to a private Dr’s only. But the Dr and staff we’re great with timing, empathy, and teaching. The hours and quick appointment was a deal maker also.
I went here Tuesday because I has a bad sinus infection…was given allergy meds which is not what I needed…and didn’t work…the 2nd time i went…my ear started hurting really bad…and the “doc” said my ear was clogged and it wasn’t …
Unprofessional workers at this facility lol so tacky here some looks miserable lmao! Learn customer service😕 especially needed in the health care field ! Everyone energy is off , and not really helpful. first & last time seeing me in that …
This is a horrible urgent care. My brother has acute bronchitis and a pulled back muscle. he wasn’t able to pay the bill in full, which was excessively high, and they said until it’s paid in full, you’re not getting your prescriptions. All …
Going on six years there for all primary healthcare needs wonderful staff, very understanding, sypathetic concerned doctors and PA’s would never trust my healthcare or medical needs with any one else spent 15 years with heart & Family, and …
Ridiculous long waits. You watch people that come in after you go before you(and no they are not emergencies). Expect to wait hours. Then they forget you in the rooms for long periods, and not because of labs. I understand they move between patients, but its beyond a reasonable wait.
I’ve been in there several times for workmen’s comp issues and for my own personal health and the staff has always been very friendly and helpful and the doctors are fantastic
The doctor was great. The office manager; LINDA however should probably not be allowed to speak to customers. She is rude, condescending , and lazy while smiling through her teeth and maintaining a cheerful voice on the phone. I have a …
This office is expensive, and has very rude and discourteous staff. They charge out of pocket for things that our insurance company covers, and refuse to give the code for you to submit it to your insurance company yourself. The office …
I will never come here again, I work in the medical field and the way the staff here acts is completely unprofessional.They left my door open and I can clearly hear the staff talking about the reason that I am here and making jokes about …
Doctor was great, the front office staff needs to learn how to treat patients professional all three were extremely rude. The two young ladies at the checkout didn’t have a clue how to treat a customer.
We waited for more than 3 hours to be seen and get an x-ray. Then the total that they charged my card was almost a hundred dollars more than I was told. When I questioned it they told me that whoever told me the price was wrong. An …
i removed this post earlier this morning after receiving a call from this office saying I had no right… Again threatening to drop me as a patient if I did not… So I did. That was about 10:32am then I just received another call @ 3:31pm …
They offer so many in office services, some of which you would have to go to the ER to receive, and they are extremely thorough in their assessment and care. The staff is First Class, caring and professional. Fort Pierce is lucky to have Dr. Jacobson and his staff.
The most disorganized office I’ve ever been to. No one knew what they were doing, zero communication between employees and they called me and panicked me that I had to come back in ASAP for my son. Which was not the case. I paid another $80 …
Staff was great & friendly.
The PA Jerry Yang who treated me and was very informative and very thorough. The wait time was long but other than that I have no complaints.
This place is a joke, from the woman at front desk who screwed up my payment and then tried to “mistakenly” not return the correct change , to the children working inside leaving me standing outside a room while they look at pictures and …
Everytime I went i’ve been taken care of and I just love the lady with the blonde hair I thinks she’s a NP it’s so easy to talk to her and she is a great listener and i’ve Never felt rushed. I really wish I could use her as my primary care …
I called the office before arriving to ask if our insurance was accepted and they reassured me that it was. After sitting in the office and waiting for an hour with a sick child they informed me at that point that they did not take our insurance. Poor communication by the office staff and Incredibly long wait times.
Excellent service. My son had to have 5 sutures. We had to wait for a bit since it was on Saturday but everyone was so helpful. Todd did an excellent job on my son’s stitches. It healed nicely and I’m extremely happy with their service. Thanks Todd!
I went in for a follow-up on sutures in my hand. Lawnwood did a great job with the sutures but this crazy place actually scrubbed my stitches directly. Caused me to bleed after 2 days it didn’t bleed. Also recommended I could work building …
Yes you have to wait a bit longer sometimes but it’s a walkin in clinic. It is not expected to be super fast service, it’s not a fast food joint. These people have to document things properly, the Doctors’ license is on the line and most …
I have mixed emotions concerning this post. I have been a patient here for a few years. I have had really good expierences with a few doctors and I have had bad expierences with a few doctors. Now I have had nothing but bad services with …
staff are horribly disgusting and rude. front desk operators will threaten to call the police if you call back more than once asking to speak to a physician directly. would rate zero if possible. have been on SSRI for two years and is …
Everyone was kind and helpful. We didn’t have any issue with wait times. No worse than a typical doctors appointment, which is far better than any other urgent care I’ve used.
Got here at 3:55p , front desk looks up and doesn’t say hello just “there are 8 people in front of you, do you want to wait 2 hours? I said yes, she got up and went and locked the front door even though the sign says they close at 5pm. She …
Worst facility ever! I have been here well over 8 times and it is always the same experience. Very long wait times, bad customer service, and the “doctors” are in a hurry to leave the room as soon as they get in! I was laughed at by the …
Absolutely horrible. The clinic was empty and it still took two hours for them to do a simple strep test. Took an hour and a half to even see the doctor. I was freezing to death and extremely sick and the assistant walks in on her phone. …
PLEASE ANYONE THINKING OF GOING HERE READ THIS!! I am writing this review to save peoples time and money. I STRONGLY ADVISE EVERYONE TO NOT GO HERE. I have went to this place two times and the first time the doctor wrote false information …
When one goes to an urgent care center for a frustrating health condition, one hopes to be treated with respect and consideration, and to leave feeling as though they were under the care of trusted professionals. Yet, as I left this clinic, …
Walked in for help, front desk lady tried telling me I could not be seen because of my service dog. I informed her it is against law to refuse a service dog. She claimed it was their policy. Federal law outranks a businesses policy. Will be reporting them to the DOJ.
Worst place you can come for your health issues they will leave you waiting for three hrs and if you say something the doctors and nurses will yell at you and degrade you . They will loose all your blood work and test concerning your health …
I had a horrible experience with this place. I was charged the visit out of pocket and months later came to find out that there was a claim put in on my insurance and that I owe money. I called and went in person and was not assisted with …
One blood draw will take you over two hours! Wait in the lobby for one hour to be put into an exam room for another hour. There is no personal touch to this place, as long as they get your money everybody’s happy there no matter whether you …
I brought my daughter in on 7-22-18 to be seen. We sat in the waiting room for all most an hour. There were no I mean no patience in this office. They finally called us back. Took the nurse 15 minutes to come do blood pressure and temp. Now …
Worst place on earth! This will be my 1st and last visit here. This place is a scam. The girl at the front desk told me after putting my insurance in the system the visit would cost me $13 & and actually charged me $131 when swiped my card. …
This Doctor office has been my rock, Their Doctors, and staff are amazing. I have been under their care for fore years now. Everyone there has your best interest at heart, and always has a friendly smile. My whole life changed forever the day I walk through those doors. I know , no matter my problem I’m always in good hands.
I keep getting a bill from this practice and I’ve never walked in the door/authorized financial responsibility. I’ve called the office several times regarding this and the staff is beyond rude and I never received a return phone call. I …
Good Day,
I went to this medical facility establishment on 07/22/2019. About 1:30pm to 1:54pm. The Medical Assistant/ Receptionist was disrespectful and rude. I went …
Came here for a follow up after an ER visit. Lack of compassion from physician’s assistants. Did not get to see a doctor. No sense of empathy or care. Long wait even though they were not busy. All around bad experience. Front office staff …
Spoke with a Mary at receptionist very rude condescending, I wanted to fax over a report to Sue Maurer , PA she was so rude about my request . I will not waste my time going somewhere else thanks to Mary’s attitude way to go Mary . Sad I miss the Vero Beach location the staff there outstanding.
I Read all the positive and negative reviews before going. I was sent there for an independent evaluation of my conditions by a govt. agency.
I found them to be very thorough, courteous and professional from the medical …
Super upset was told to come in we would make it. Then call back less then m 5 minutes to tell us they were closing early. We told them I was coming in with an allergy reaction. I expected time to differ tomorrow due to it being a …
Helpful and professional, working in healthcare is stressful during the best of times, in a pandemic it is beyond imagining for those who have not experienced it. I am very appreciative since it is fast, and convenient, at the VA I had to …
Not sure what the experience is going to be like in person, but I can tell you that one the phone the receptionist was absolutely wonderful. Much better than my own PCP office that I tried calling this afternoon. I also was able to SCHEDULE …
Have visited in the past with no issues. Visited in August 2018 was seen by Nathan Wade PA-C. Office could not verify my insurance because computer system was down at Blue Cross/Blue Shield. I paid $83.00 office visit because I could not …
Online times state open until 8pm… went to the door at 7:50pm and the door was locked with the lobby lights out. I worked for urgent care for several years and Closing before the actual time was completely unacceptable. I can tell you …
The doctors are very professional. Waiting time can be pretty long anywhere from 1 hour two three and a half hours. Overall the staff does a great job and you can tell that they care about their patients which I appreciate dearly and I’m …
Arrived at 10 am on a Thursday morning. The wait was about 20 minutes. This is not a long wait, in my opinion. I played games on my phone while I waited and the time flew by. My only complaint is that the front desk help could use a …
First let me say that the Doctor was pretty good and thorough.Terrible after care from their office staff is the problem. The office staff couldn’t even get my prescription sent after three calls to them and they blamed it on the …
The nurse practitioner was horrible, I will never go back to this urgent care. She showed no empathy whatsoever, she did not care at all. Worse experience I’ve ever had at a Dr office.
Horrible staff and wait times, absolutely no reason for this! Never saw a Doctor, a punky PA, do not waste your time, can’t imagine how much they billed the insurance company!
Excellent service! My family and I are on vacation, and my mom was in desperate need of medical attention. We found this place, and despite the reviews, gave it a shot. Not only was she taken back immediately, but she recieved the care she …
Very nice doctors but miscommunication happens with some staff. It’s not their fault though. There are so many different types of patients with so many different treatments that someone could have. I am overall happy 😃 …
I have been a patient here for years, the Drs here have been great for years, they helped me straighten out some autoimmune issues and had answer’s and the knowledge and expertise to know how to navigate such a uncertain journey. I don’t …
Very good optional health care. From the front desk to the Examining rooms. Everyone is so professional. The doctors take time to answer your questions. Great people
I wish I could give this place 0 stars. The doctor made us wait an over an hour an a half, when over the phone they said they could give us a service we asked for and when we arrived said it wouldn’t be possible and told us to leave since …
I was forced to give this 1 star. Wish it could be negative. Staff violates HIPPA AND discusses patients reasons for visit. Entire staff up front is young females. Never again!
This Urgent Care used to be very good when there was a Dr Kelly worked there. Within the last year, the nurses are great don’t get me wrong, but it seems like the doctors or physician assistants can’t or won’t do anything for you. I have …
I am from out of town. I went in with a bad back as a new patient. I have been in town for a week and it had progressively gotten to the point where I had a hard time walking. I waited only a few minutes before being called in. I was …
I have no clue what is with the bad reviews for this place. Yes, it’s a long wait time….but you have to understand it’s a walk-in urgent care and it doesn’t work by who walks in first….it’s by urgency. They see people with the urgent …
I’ve worked as a healthcare provider in both leadership and bedside across the country in some of the best and worst facilities this country has to offer. This is one of the most incompetent facilities imaginable. Drive wherever else you have to to avoid this place.
Checked in today at 1155 and was told would be roughly over an hour wait time. I said okay and was put on list. Told me I could wait outside and they would call me in. Waited until 130 and went inside to see how much longer. Lady at desk …
I use to like this place, in the past I’ve even recommended to others. Last couple of times here will be the last for me. The good news is the place is very clean and nice .We got put in a treatment room, waited a good while before lady …
If I could give this place 00000 stars I would. Never have I dealt with a business who just really doesn’t give a sh’t about their clients! I’ve been coming here for a few years and every time it’s a bad experience! Try …
I have been going here for 2 years and they are wonderful! There’s never an issue when I am there. Sometimes I wait longer than other times. but I do understand that it is am urgent care and some patients will take longer than others …
Ck in person was rude and I got the run around getting my prescription, I Ck in yesterday evening and still haven’t got it after going to pick it up. I have call 3 times and they hang up or get some one else you can repeat the same message.
I am an 86 year old man.
I stupidly fell off a boat onto a dock and finally the water.
In the process I suffered skin tear (abrasions) in multiple places requiring …
I went into the dr today, usually I always see Todd. I always have my scripts and everything ready. Today another nurse practitioner saw me, I have never in my years of going there, been spoke to the way I have today. She was extremely …
Great medical facility. They are fast, through and the doctor’s and physician’s assistant have excellent great manners and patience. The staff by far top notch! Great place to avoid going to hospitals.
I didn’t have to wait. And Susan Maurer is an excellent Physician. She cared about what I had to say and she’s down to earth. The Staff was respectful and genuinely caring. …
(Translated by Google) very kind
(Original)
Muy amables
(Translated by Google) I went here as an emergency and the truth is that everything went well. The girl at the super friendly window giving me all the information and letting me know the cost of the consultation. The nurse was very patient …
Horrible care
Rude
This place is a joke all it is to them is money
Worse experience ever.Staff was rude.
Best health care.. This is now my primary care
Great staff great help good environment
Do yourself a favor, go someplace else. What a scam.
Bad experience, bad service, bad doctor, and cost a lot money
Friendly and professional staff. I dare say… it was fun.
clean, friendly, helpful, funny, and most importantly caring!
For a Drs office this place and staff are awesome.
Very slow doctor was the coldest I have ever been to
Pushed me to get very expensive tests then never gave me the results till I raised hell
They took great care of my when I got bit by a shark. I go here for everything now.
Refused to see me unless I agreed to policies that violated HIPPA and privacy laws.
Great service go see them if your sick
Very quick service and everyone there was very kind , polite and very professional.
Had a car accident they help me get X-rays an what not till I could go to my spine doctor
Wonderful and polite people these ppl are amazing I didn’t know what was going on. Come ti find out I was having a panic attack
Better not be urgent,,, waited 3 hrs for a simple physical
The picture on your website is of me, I don’t know how that got there but please change it if possible
I’m the guy with the sun glasses and dreadlocks…. Thanks
Theyre always very kind they always are worried about you and they want the best for you …. and give the best care to you ….thank you so much for being who you are … the best
Not really that expensive like others say, but they are awfully slow. Good docs though.
Great Droctors Office do most stuff on premises,blood work,x-rays.
I do not recommend this place is bad, very inprofecional and the way to answer is terrible but then they don’t like when u give them actitud back. How sad, terrible place to go I give them a big 0000 It’s not worth it there are better places than this now I understand the reviews.
No wait time what so ever. Staff was very attentive and professional. I would definitely recommend them to anyone.
Doctor was very friendly. Nice staff overall.
The worst patient service I have seen in my life… so unprofessional and uncaring staff…
Takes soooo long… would rather go to e.r…. also people come in after you and get seen before you if they dont have insurance and pay cash
Charged me for tetnus and said my insurance wouldnt pay for it….come to find out my insurance did in fact pay for the shot and now they wont give my money back
rip off insurance scammers you will get sick when you see the bill did not do anything to me just had a cold did not see doctor charged my insurance 500 left me paying 450 i would not piss on them if they were on fire
Please at least put your hours of operation on your website. It may be there somewhere, but I couldn’t find it anywhere in 10 minutes of looking. Should be just as important as your phone number and address.
This is the most inefficient run office I have ever seen!!! No organizational skills, no empathy for patients and their conditions, and complete lack of professional courtesy. I would never recommend this office to anyone.
All the doctor’s and staff are wonderful. We made this our PCP. Thank you so much.
You only see a PA unless u make an appointment for the MD who is not even there everyday. A quick wait if u don’t mind not having an MD on-site.
My husband took me to this facility today for treatment. I was a bit skeptical being a Sunday however Todd and the attending staff addressed my needs and professional treatment was rendered. Thanks to all
The front desk person very rude calls you name front the desk does not open the door, not sure if I needed to go back or answer a question. Very slow and very cold in the room
Worst doctor ever. They cut my script out of nowhere after 4 years because the pharmacy was out of stock! Lawyer and DEA involved
Has changed over time. The staff is nice & informative. Positive experience & recommend.
Very professional doctor and staff. Also very friendly and helpful with any of your medical needs… Been going here for 3 plus years
I wouldnt recommend to anyone, awful urgent care,long wait time,(5hours) and VERY EXPENSIVE(and i had insurance) i walked in this facility barely walking and walked out the same way,no one didnt even try and use the wheel chair to help me to my car.THEY NEED TO BE SHUT DOWN
Had insurance.. went in because I had a uti and was charged almost $300 and they said my insurance didn’t cover but when I called my insurance the said it only should’ve been $20
I was in room 9 I got too the place at like 8 something and it’s already 10:00
I don’t care what nobody say This place sucks wish I couldn’t even give them the one star would not recommend the people are very rude especially the ones at the front desk and they manager I wouldn’t recommend this place to my worst enemy
Th staff was very good .doctor Nathan was amazing we were on vacation and needed medical care .He went above and beyond in care .I recommend this urgent care. And try and get Doctor Nathan
I’ve been there numerous times and each time they did their best and soon enough I was feeling alright again. They were thorough with tests.
Worst experience ever!! Waiting 3 1/2 hours!!
Would never go back.., you’ll be dead by the time it’s your turn!!
The most incompetent Dr office ever visited could not even get a script for an eye cream right . Stay away
Don’t pay cash for a drug screen.Ever. Had to pay $130.00 twice. Carry receipt.
Horrible doctor here.very rude.very unprofessional doctor.they charged and I didn’t even see the doctor.they charged my insurance and charged me after I had paid my out of pocket expense. Do not go here if you want good service and a good doctor!!!!!
worst place ever went intoxicated and said they cannot see me
This place sucks. I have been waiting to see a doctor since 315. Still no doctor and it’s 500 This is ridiculous. I can see waiting 1 hour but over 2 hour’s is absurd. Will not come back unless I absolutely have 2.
Awful place go somewhere else they treat you like a business transaction. They even lose your blood work how can a professional practice lose your blood work.
This is a great office for any medical needs. The staff and doctors are very nice and helpful. They have the best hours and can get you in at any time.
Worst walk in ever in for 2.5 hours never got in asking questions about my insurance after 2 hours told them I will pay cash if they see me now said no all rooms full I walked out
I went there the other day and absolutely fantastic the staff was Professionall the doctor was great. I Recommend anyone live in Fort Pierce To go to this urgent care thank you for great service I’m feeling great
A bit of a wait, but staff was very nice and professional. However I would suggest sound muffling device in each room as I could hear everything said in the next room. This might be a HIPPA law infringement.
The office staff are some of the rudest and most unprofessional people I have ever dealt with. I work in Health Insurance and have never dealt with sude attitude for what should have been a 10 min phone call to our ins company.
Wait times over 1 1/2 to be seen..forget making an appointment because if someone comes in more sick or more symptoms then you have to wait any ways…. staff is nice but if they are this busy they should get more doctors to help with patient over load!!!!
Yes there is alot of wait time, but the staff is very nice and they do care. I would recommend this site to friends and family. One of the only places that still has evening hours. I Do wish you would post your hours of operation on this site though.
Had an appointment still waiting 2 hrs later.keep
being told l am on the list. Watched a half dozen people who came after me go before me
Good Customer Service….although I have waited 2 hours and 15 min to be seen, the hispanic lady in front was very pleasant and polite. I can’t remember her name. Dr. J is usually very helpful and knowledgable..
All the staff were very friendly and cheerful. My son was scared, but the staff made it comfortable.I was impressed. Thank you to all the staff who were kind.
Was told no waiting on the phone waited 45 minutes then was put in room while everyone went to lunch. We were told after 15 minutes in one of the rooms it would be another 30 minutes and that there was 4 ahead of me. Waste of time. …
Worst service ever, I arrived as soon as they opened and the receptionist let 2 other people who came after me without a appointment go ahead of me. Also once I got into the back it was another 20 minute wait to see a physician, so this will be my last trip going to this horrible clinic ever again!
Super Slow Service!!! The place had no wait so they took us back and put us in a room. We sat, we waited, we watched the staff discuss what they were going to order for lunch. No since of urgency. I felt like the patient was not the priority. Very frustrating!
Won’t be Back!
Currently waiting to be seen by a physician for over an hour. Only one person has been seen in the 70 minutes that I have been waiting. The staff is rude, unfriendly, and unknowledgable. …
Yard accident today with Rob. Cut on top of index finger. Was taken back immediately due to bleeding, the nurse began a soak and vitals were taken within minutes. Dr Nathan Wade closed the wound with 5 sutures, wrapped and splinted the …
I was there to get basic physical for work and the bald head doctor refuse to sign my paper work because he told the receptionist the only way he will sign if i had a letter saying i was getting a heart surgery. Shame i told them it was for my G physical. I was born with a murmur they are unprofessional.do not go to this clinic
If I could give 0 stars I would!!
Incompetent, lazy, careless front desk and nurses. State of Florida should take peek here…over billing government (VA), among other issues here… …
Dr. Jacobson billed over $1500 to my insurance for a toradol injection and a script. Do not go here! I’m an np and gave him my diagnosis when I arrived and refused xrays he suggested as if he could do anything in an urgent care if films were positive, unreal!
After having come here for years, I visited today only to have the front desk woman be extremely rude to me due to an insurance problem that I had not been notified of, dating back to 2019. Linda made unprofessional and very rude comments, …
Would not recommend this business to anyone! They over charged me over 100$ and it took almost 9 months to return the money to me. Indifferent and incompetent office manager could not care less about customer service. I would recommend you stay as far away from here as possible, if you want to be treated like a valued customer.
The staff very professional and caring. They were prompt at getting me back to be seen by a health care provider.
Run run far run fast and hold onto your wallet. They should be in prison. They bill you . It costs me over $500 beyond my insurance and I was more ill than when I came. They got blood in my IV -told me they couldn’t help me and sent me to …
Love this place. It’s awesome to walk in with no appointment and only sit iin the lobby for 10 minutes. Everyone that helped me was so nice and professional. I would recommend this place to anyone.
Excellent experience! Hesitant at first being use to a private Dr’s only. But the Dr and staff we’re great with timing, empathy, and teaching. The hours and quick appointment was a deal maker also.
I went here Tuesday because I has a bad sinus infection…was given allergy meds which is not what I needed…and didn’t work…the 2nd time i went…my ear started hurting really bad…and the “doc” said my ear was clogged and it wasn’t …
Unprofessional workers at this facility lol so tacky here some looks miserable lmao! Learn customer service😕 especially needed in the health care field ! Everyone energy is off , and not really helpful. first & last time seeing me in that …
This is a horrible urgent care. My brother has acute bronchitis and a pulled back muscle. he wasn’t able to pay the bill in full, which was excessively high, and they said until it’s paid in full, you’re not getting your prescriptions. All …
Going on six years there for all primary healthcare needs wonderful staff, very understanding, sypathetic concerned doctors and PA’s would never trust my healthcare or medical needs with any one else spent 15 years with heart & Family, and …
Ridiculous long waits. You watch people that come in after you go before you(and no they are not emergencies). Expect to wait hours. Then they forget you in the rooms for long periods, and not because of labs. I understand they move between patients, but its beyond a reasonable wait.
I’ve been in there several times for workmen’s comp issues and for my own personal health and the staff has always been very friendly and helpful and the doctors are fantastic
The doctor was great. The office manager; LINDA however should probably not be allowed to speak to customers. She is rude, condescending , and lazy while smiling through her teeth and maintaining a cheerful voice on the phone. I have a …
This office is expensive, and has very rude and discourteous staff. They charge out of pocket for things that our insurance company covers, and refuse to give the code for you to submit it to your insurance company yourself. The office …
I will never come here again, I work in the medical field and the way the staff here acts is completely unprofessional.They left my door open and I can clearly hear the staff talking about the reason that I am here and making jokes about …
They were kind and courteous! The doctor did a fantastic job with my stitches.
Doctor was great, the front office staff needs to learn how to treat patients professional all three were extremely rude. The two young ladies at the checkout didn’t have a clue how to treat a customer.
We waited for more than 3 hours to be seen and get an x-ray. Then the total that they charged my card was almost a hundred dollars more than I was told. When I questioned it they told me that whoever told me the price was wrong. An …
i removed this post earlier this morning after receiving a call from this office saying I had no right… Again threatening to drop me as a patient if I did not… So I did. That was about 10:32am then I just received another call @ 3:31pm …
Came in today to get my daughter her physical for school. This place was very clean. Wait time wasn’t bad. Price was great. All staff was awsome.
They offer so many in office services, some of which you would have to go to the ER to receive, and they are extremely thorough in their assessment and care. The staff is First Class, caring and professional. Fort Pierce is lucky to have Dr. Jacobson and his staff.
The most disorganized office I’ve ever been to. No one knew what they were doing, zero communication between employees and they called me and panicked me that I had to come back in ASAP for my son. Which was not the case. I paid another $80 …
Staff was great & friendly.
The PA Jerry Yang who treated me and was very informative and very thorough. The wait time was long but other than that I have no complaints.
This place is a joke, from the woman at front desk who screwed up my payment and then tried to “mistakenly” not return the correct change , to the children working inside leaving me standing outside a room while they look at pictures and …
Everytime I went i’ve been taken care of and I just love the lady with the blonde hair I thinks she’s a NP it’s so easy to talk to her and she is a great listener and i’ve Never felt rushed. I really wish I could use her as my primary care …
I called the office before arriving to ask if our insurance was accepted and they reassured me that it was. After sitting in the office and waiting for an hour with a sick child they informed me at that point that they did not take our insurance. Poor communication by the office staff and Incredibly long wait times.
Excellent service. My son had to have 5 sutures. We had to wait for a bit since it was on Saturday but everyone was so helpful. Todd did an excellent job on my son’s stitches. It healed nicely and I’m extremely happy with their service. Thanks Todd!
I went in for a follow-up on sutures in my hand. Lawnwood did a great job with the sutures but this crazy place actually scrubbed my stitches directly. Caused me to bleed after 2 days it didn’t bleed. Also recommended I could work building …
Yes you have to wait a bit longer sometimes but it’s a walkin in clinic. It is not expected to be super fast service, it’s not a fast food joint. These people have to document things properly, the Doctors’ license is on the line and most …
1)Long wait time.
2)Rude front office staff.
3)Over charged towards my deductible. …
I have mixed emotions concerning this post. I have been a patient here for a few years. I have had really good expierences with a few doctors and I have had bad expierences with a few doctors. Now I have had nothing but bad services with …
staff are horribly disgusting and rude. front desk operators will threaten to call the police if you call back more than once asking to speak to a physician directly. would rate zero if possible. have been on SSRI for two years and is …
Everyone was kind and helpful. We didn’t have any issue with wait times. No worse than a typical doctors appointment, which is far better than any other urgent care I’ve used.
Got here at 3:55p , front desk looks up and doesn’t say hello just “there are 8 people in front of you, do you want to wait 2 hours? I said yes, she got up and went and locked the front door even though the sign says they close at 5pm. She …
Worst facility ever! I have been here well over 8 times and it is always the same experience. Very long wait times, bad customer service, and the “doctors” are in a hurry to leave the room as soon as they get in! I was laughed at by the …
Absolutely horrible. The clinic was empty and it still took two hours for them to do a simple strep test. Took an hour and a half to even see the doctor. I was freezing to death and extremely sick and the assistant walks in on her phone. …
PLEASE ANYONE THINKING OF GOING HERE READ THIS!! I am writing this review to save peoples time and money. I STRONGLY ADVISE EVERYONE TO NOT GO HERE. I have went to this place two times and the first time the doctor wrote false information …
When one goes to an urgent care center for a frustrating health condition, one hopes to be treated with respect and consideration, and to leave feeling as though they were under the care of trusted professionals. Yet, as I left this clinic, …
Walked in for help, front desk lady tried telling me I could not be seen because of my service dog. I informed her it is against law to refuse a service dog. She claimed it was their policy. Federal law outranks a businesses policy. Will be reporting them to the DOJ.
Worst place you can come for your health issues they will leave you waiting for three hrs and if you say something the doctors and nurses will yell at you and degrade you . They will loose all your blood work and test concerning your health …
I had a horrible experience with this place. I was charged the visit out of pocket and months later came to find out that there was a claim put in on my insurance and that I owe money. I called and went in person and was not assisted with …
I was the first one there when they opened at 8am.waited an hour to be seen while they all chatted
While on vacation from up north I came down with some nasty sinus problems. I decided to go to Fort Pierce Family Urgent Care. …
One blood draw will take you over two hours! Wait in the lobby for one hour to be put into an exam room for another hour. There is no personal touch to this place, as long as they get your money everybody’s happy there no matter whether you …
I brought my daughter in on 7-22-18 to be seen. We sat in the waiting room for all most an hour. There were no I mean no patience in this office. They finally called us back. Took the nurse 15 minutes to come do blood pressure and temp. Now …
Worst place on earth! This will be my 1st and last visit here. This place is a scam. The girl at the front desk told me after putting my insurance in the system the visit would cost me $13 & and actually charged me $131 when swiped my card. …
This Doctor office has been my rock, Their Doctors, and staff are amazing. I have been under their care for fore years now. Everyone there has your best interest at heart, and always has a friendly smile. My whole life changed forever the day I walk through those doors. I know , no matter my problem I’m always in good hands.
I keep getting a bill from this practice and I’ve never walked in the door/authorized financial responsibility. I’ve called the office several times regarding this and the staff is beyond rude and I never received a return phone call. I …
Good Day,
I went to this medical facility establishment on 07/22/2019. About 1:30pm to 1:54pm. The Medical Assistant/ Receptionist was disrespectful and rude. I went …
Came here for a follow up after an ER visit. Lack of compassion from physician’s assistants. Did not get to see a doctor. No sense of empathy or care. Long wait even though they were not busy. All around bad experience. Front office staff …
Spoke with a Mary at receptionist very rude condescending, I wanted to fax over a report to Sue Maurer , PA she was so rude about my request . I will not waste my time going somewhere else thanks to Mary’s attitude way to go Mary . Sad I miss the Vero Beach location the staff there outstanding.
I Read all the positive and negative reviews before going. I was sent there for an independent evaluation of my conditions by a govt. agency.
I found them to be very thorough, courteous and professional from the medical …
Super upset was told to come in we would make it. Then call back less then m 5 minutes to tell us they were closing early. We told them I was coming in with an allergy reaction. I expected time to differ tomorrow due to it being a …
Helpful and professional, working in healthcare is stressful during the best of times, in a pandemic it is beyond imagining for those who have not experienced it. I am very appreciative since it is fast, and convenient, at the VA I had to …
Not sure what the experience is going to be like in person, but I can tell you that one the phone the receptionist was absolutely wonderful. Much better than my own PCP office that I tried calling this afternoon. I also was able to SCHEDULE …
Have visited in the past with no issues. Visited in August 2018 was seen by Nathan Wade PA-C. Office could not verify my insurance because computer system was down at Blue Cross/Blue Shield. I paid $83.00 office visit because I could not …
Online times state open until 8pm… went to the door at 7:50pm and the door was locked with the lobby lights out. I worked for urgent care for several years and Closing before the actual time was completely unacceptable. I can tell you …
The doctors are very professional. Waiting time can be pretty long anywhere from 1 hour two three and a half hours. Overall the staff does a great job and you can tell that they care about their patients which I appreciate dearly and I’m …
Arrived at 10 am on a Thursday morning. The wait was about 20 minutes. This is not a long wait, in my opinion. I played games on my phone while I waited and the time flew by. My only complaint is that the front desk help could use a …
First let me say that the Doctor was pretty good and thorough.Terrible after care from their office staff is the problem. The office staff couldn’t even get my prescription sent after three calls to them and they blamed it on the …
The care was great, very knowledgeable staff. Mindful of time restraints and provided multiple copies of needed documents
The nurse practitioner was horrible, I will never go back to this urgent care. She showed no empathy whatsoever, she did not care at all. Worse experience I’ve ever had at a Dr office.
Horrible staff and wait times, absolutely no reason for this! Never saw a Doctor, a punky PA, do not waste your time, can’t imagine how much they billed the insurance company!
Excellent service! My family and I are on vacation, and my mom was in desperate need of medical attention. We found this place, and despite the reviews, gave it a shot. Not only was she taken back immediately, but she recieved the care she …
Very nice doctors but miscommunication happens with some staff. It’s not their fault though. There are so many different types of patients with so many different treatments that someone could have. I am overall happy 😃 …
I have been a patient here for years, the Drs here have been great for years, they helped me straighten out some autoimmune issues and had answer’s and the knowledge and expertise to know how to navigate such a uncertain journey. I don’t …
I took my wife there They said I would have to pay upfront I did and they were reimbursed and and they refused to refund me The office girl is a liar
Poor service, angry manager, and charged unfairly. I wish I could give this place less than 1 star!
Very good optional health care. From the front desk to the Examining rooms. Everyone is so professional. The doctors take time to answer your questions. Great people
I wish I could give this place 0 stars. The doctor made us wait an over an hour an a half, when over the phone they said they could give us a service we asked for and when we arrived said it wouldn’t be possible and told us to leave since …
I was forced to give this 1 star. Wish it could be negative. Staff violates HIPPA AND discusses patients reasons for visit. Entire staff up front is young females. Never again!
This Urgent Care used to be very good when there was a Dr Kelly worked there. Within the last year, the nurses are great don’t get me wrong, but it seems like the doctors or physician assistants can’t or won’t do anything for you. I have …
I am from out of town. I went in with a bad back as a new patient. I have been in town for a week and it had progressively gotten to the point where I had a hard time walking. I waited only a few minutes before being called in. I was …
I have no clue what is with the bad reviews for this place. Yes, it’s a long wait time….but you have to understand it’s a walk-in urgent care and it doesn’t work by who walks in first….it’s by urgency. They see people with the urgent …
I’ve worked as a healthcare provider in both leadership and bedside across the country in some of the best and worst facilities this country has to offer. This is one of the most incompetent facilities imaginable. Drive wherever else you have to to avoid this place.
Checked in today at 1155 and was told would be roughly over an hour wait time. I said okay and was put on list. Told me I could wait outside and they would call me in. Waited until 130 and went inside to see how much longer. Lady at desk …
I use to like this place, in the past I’ve even recommended to others. Last couple of times here will be the last for me. The good news is the place is very clean and nice .We got put in a treatment room, waited a good while before lady …
If I could give this place 00000 stars I would. Never have I dealt with a business who just really doesn’t give a sh’t about their clients! I’ve been coming here for a few years and every time it’s a bad experience! Try …
I have been going here for 2 years and they are wonderful! There’s never an issue when I am there. Sometimes I wait longer than other times. but I do understand that it is am urgent care and some patients will take longer than others …
Ck in person was rude and I got the run around getting my prescription, I Ck in yesterday evening and still haven’t got it after going to pick it up. I have call 3 times and they hang up or get some one else you can repeat the same message.
I am an 86 year old man.
I stupidly fell off a boat onto a dock and finally the water.
In the process I suffered skin tear (abrasions) in multiple places requiring …
I went into the dr today, usually I always see Todd. I always have my scripts and everything ready. Today another nurse practitioner saw me, I have never in my years of going there, been spoke to the way I have today. She was extremely …
Great medical facility. They are fast, through and the doctor’s and physician’s assistant have excellent great manners and patience. The staff by far top notch! Great place to avoid going to hospitals.
I didn’t have to wait. And Susan Maurer is an excellent Physician. She cared about what I had to say and she’s down to earth. The Staff was respectful and genuinely caring. …