Frankenmuth Insurance offers customized coverages for business, home, auto and life insurance. Contact a local agent for a quote with Frankenmuth … See more
My agent is absolutely the best, also making a claim, but contacting road service is the worst possible. When I had an issue I tried for two hours to contact road service, but was always put on hold. By then my cell phone died which I …
It has been a week waiting on an investigation that I have provided all documentation for. No rental car, no phone call to repair shop to fix car and no admittance of fault despite the police report citing their driver at fault!
I have them for workers comp ins. they never answer their phone when you call and good luck getting a return call. I’ve been reaching out to them for weeks now, no one seems to work there….
I was very pleased with how the company not only handled the claim but everyone I talked with involving the claim was very friendly and made me feel at ease
RUN!!!!! They represent, Sonny’s BBQ, in Marietta, GA. I ordered Redneck Eggroll and bit down on an inch and a half bone. I suffered through Thanksgiving, Christmas, New Year’s. To date, they have done nothing.
DO NOT BUY THIS INSURANCE. IF YOU HAVE ANY CLAIMS, THEY’LL DROP YOU LIKE A HOT ROCK. IN A TIME OF REAL TROUBLE, WE REACHED OUT TO THEM FOR HELP. THEY REFUSED. “THEY ARE AFRAID THERE WILL BE LOSSES.”
I was essentially called a liar, I have been with Frankenmuth for a long time with minimal claims, but after this experience I am seeking a new insurance company.
A terrible company with dishonest and fraudulent agents, that will lie to you if they can get away with it. If you ever have business with this company, hire a lawyer ASAP, or they will attempt to take advantage of you at every opportunity. LAWYER UP GUYS IM TELLING ITS THE ONLY WAY WITH THE SUBHUMANS AT THIS COMPANY
Be WARE!!!! I HAVEN’T LET MY INSURANCE LAP IN 20 YEARS. SINCE MY EARLY 20’S. THEY DROPPED ME AFTER I LET MY DAUGHTER BARROW MY CAR AND UNFORTUNATELY SHE GOT IN A MAJOR ACCIDENT. THEY TRY TO SAY I DID NOT RETURN MY PAPER WORK TO THEM, WHICH I DID. BE VERY AWARE WITH THEM. NOT GOOD PEOPLE OR INSURANCE COMPANY
They gave me a good quote. However, after two weeks I enrolled, they sent me a amendment and increase 20% of my premium. Don’t like the way they do business.
Filled a claim on June 24th and have yet to receive my check for the damages on my car. Never have heard of it taking almost 3 weeks to receive a check in the mail !!!!! Ridiculous
Just wanted to say Thank you for helping me during g this rough year. Brandon Foster is amazing! I am so blessed. Everyone has been so helpful. Just cannot say enough 😊 …
Does not offer towing. Relatively reasonable rates but extremely behind with app and online services. Would typically not recommend to others until they become up to date.
I’ve been a customer for several years. Everything was fine until I needed them. Then they lied and cheated their way out of their liability in my claim. They were extremely rude to me on the phone. I will never do business with them again. BEWARE!!!
They pushed me away. Carried for years on multiple commercial properties. This year they wanted to exceed appraised value by 100 to 200k.
Seems like what I needed as a customer was totally irrelevant. …
Cancelled my insurance in September, they took another payment (auto pay through credit card) in the beginning of October. It’s almost march and I’m still fighting them to get my money back!
You don’t pay your claims! My father paid you for better then 30 years!!!!!!! Your rotten to take advantage of the seniors! You make me SICK!!!!!!! He WILL be finding another place for his insurance! You don’t deserve even a 1 star but I …
Dan Diederich provided what was easily the most pain free and simple insurance buying process I’ve experienced. Very transparent and helpful! Thanks for saving me some money, Dan!
Helpful and responsive once I could get a claim in but the after hours call center had a lot of trouble with their system and eventually my insurance company just called them for me
We have been with Frankenmuth Insurance for our G.L. for the last few years. They are very responsive and easy to work with. I would recommend them to other business owners.
DO NOT EVEN INQUIRE ABOUT INSURANCE WITH THESE SCAMMING FRAUDS!!! They will cause you nothing but grief. Is your home or automobile worth anything? If so DO NOT USE THIS COMPANY FOR INSURANCE!!!! I cannot stress this enough. They will …
Prompt efficient servicing from both Beck Insurance Agency and Frankenmuth Insurance. Very satisfied with the professional service to get our claim resolved and paid.
Terrible!!!! They shuffle you to another office under their umbrella and don’t tell you any history about the office you’re going to sign with. The office that I was told to contact directly for the insurance said to me that I can’t have …
DOG HATERS. We have a Staffordshire terrier mix from the humane society who is also a register emotional support dog that is licensed to enter any building. We are being asked to pay an $8,000 fee to keep our insurance under them. They told …
It would ne nice . since i have not been out of my home in a month nor do i plan on using my car another month that they give some money back like other companies oi will remember this when i am looking for new car insurance
Unauthorized billing, failed to refund after 3 weeks, had to go through my bank. Months after I cancelled and got my money back for the unauthrorized charge that was charged after cancellation, I receive a random bill for $37 with threats to refer me to collections. Just one of the many headaches, STAY AWAY
I have zero complaints. Their price for the coverage they provide is exceededly reasonable. I’ve only made one minor claim and it went off without a hitch.
My claim was handled promptly and as I expected. A check for the exact amount was mailed to me within a couple days and I was able to get my vehicle promptly. I was completely satisfied.
I absolutely love Linda this woman is amazing to work with. She is always very responsive and very accommodating. She is why I stick with the company. She’s an asset for sure.
Jill Sella was so wonderful. She was always on top of things and definitely an advocate when I was in a major car accident. I wouldn’t want to be with any other insurance company.
Waited 4 hours for a tow for my vehicle that was parked in my garage to the dealership that was 2 miles away. Was lied to by the customer service person on the time in which he placed the call for the tow. After I called and made a …
Our car was hit while parked. The individual that hit our car was insured by Frankenmuth Insurance. I filed a claim with Frankenmuth Insurance. It was handled quickly and totally to our satisfaction. Everyone was friendly and professional.
Save your money. This is the worst Insurance you can purchase. They take your money for years to find every excuse not to cover our clothes. It was devastating and they gave no support. Seek guidance from your attorney before signing any paperwork. The fire was not the disaster… It was the Insurance Co.
*updated*
If you have enough money in your account and it somehow bounces still they’ll just close your account. I no longer have car insurance because of it. Save your …
I filed a claim after my home was burglarized and after nearly 6 months and SEVERAL inquiries I still haven’t heard anything back from them. I tell everyone I talk to how much of a terrible experience this ordeal has been. I would absolutely never recommend this insurance company to anyone!!!
Everything was going so well until we had a claim. Windows leaked and caused rot. Not covered, and they said we need to fix it or they will drop us all together. $14 K out of pocket. Not covered due to “wear and tear, marring, …
As of midnight tonight my 88 year old mother’s house insurance is being cancelled they have been with Frankenmuth for years. They want to cancel her home owners insurance because we need a new roof, they want us to paint too, plus they …
As hard as accidents are, Frankenmuth Insurance made recovery a smooth and informed process. Our adjuster was very helpful, and I couldn’t imagine it being a better experience. Thank you!!
During the covid-19 scare, when people are out of work and closed up in their homes… Most car insurance companies are refunding their costumers money back. Frankenmuth decides to raise the cost of our policy! The only change is far less milage driven. We are very disappointed in this company.
Worst insurance company EVER!
Hit a deer back in August in my pride and joy and they jerked us around on the check for almost a month because the employee handling it wasn’t competent enough …
If I could give 0 stars that is what it would be. I have been dealing with a workman’s comp case since last year for my son (he is a minor). The lack of communication is unbelievable. I can call or send emails and will hear nothing back. …
My wife was involved in an auto incident 2 years ago involving serious injury to a pedestrian who was crossing a major roadway, at night. Police investigation concluded that the injured pedestrian was totally at fault. A law suit ensued and …
Had and accident and Doug Knoll at FMIC handled my claim. Doug did an outstanding job and explained everything to me. My insurance broker, Beck Insurance Group that handles my accounts for FMIC also stepped up and helped me out through this. I would recommend both FMIC and Beck Insurance Group for all your insurance needs.
This is the BEST insurance company ! Excellent , Professional and service oriented company. competitive pricing and broad coverage provide by the product they sale. i have been in insurance business 35 years and know how insurance …
This is worst insurance cancellation of my insurence missed payment family
had cancer and I missed payment the returned portion and now asking for collection lool monkey operators …
The agents were very understanding, considering the holiday timing and my midnight life style, that I was unable to return their calls before the end of their shift. I DID wonder if Frankenmuth couldn’t afford at least one person to cover midnights.. even if there was a wait.
If I could give a zero I would, first off I set up my payments for the 23rd of each month and they kept pulling it on the 2nd. Then my truck got hot twice in less than four days I had paid for coverage above and beyond, including broad form …
I will NOT RECOMMEND to anyone. This is THE WORST MICHIGAN LOCAL INSURANCE COMPANY I have ever seen in my entire life. They will give you less rates as compare to other well-known insurance company, but when it comes to accident claims, …
Highly recommend Frankenmuth Insurance Company. They work to serve their customers, and do right by them, unlike many other large insurance companies. Insurance is something you claim in a time of turmoil, so dealing with a company that …
Carly Gault was AMAZING! Period. We could not have asked for a better claim rep. She was very patient and explained the process/policy/coverage to us in a way we could understand. She returned calls promptly and was absolutely a breath of …
I work with different insurance companies all across the state, and sometimes the country. When it comes to taking care of their homeowners, Frankenmuth Insurance has definitely been the most honest and fair company I have worked with. They truly are for the homeowner, unlike many companies I have contact with.
Horrible insurance company. Would recommend to no one. We had claims and were dropped two months after a claim and told they cannot renew our policy. It’s horrible to be dropped for actually using your insurance. Also the claims process is …
I was truly satisfied with the process of Frankenmuth Insurance, but I am a very understanding person with today’s Pandemic that the Representative who was very kind and was out of town the days after she called me when I had some questions …
Edited – I’ve been with Frankenmuth for over ten years. Unfortunately, we’ve had our share of bad luck that has resulted in claims. This last claim took longer than anticipated but they came through in the end just as they had on the …
The worse insurance company I have ever dealt with. I had a car accident with their client it took them 5 weeks to get a hold of me I actually had to call the client and threaten to take him in the court before they would do anything then …
As an independent agent, I work with multiple insurance companies. I can honestly say that Frankenmuth truly cares about their insureds and their agents. Frankenmuth consistently delivers on their promises and always opts to do the “right thing” when they can! I am very proud to represent and sell Frankenmuth’s policies.
Working for a business that quite a large fleet of vehicles, sadly, claims are not unusual. I have been extremely satisfied with the claims process with Frankenmuth Insurance. It’s painless and quick.
One of the best Michigan based Insurance companies. Most of their claims staff is reasonable, and their products are relevant and fairly priced in most markets their wish to have market share. Can’t blame the insurer for poor coverage choices, that needs to be a conversation you have eith your agent
I am dealing with them on a workers comp claim. I am the payee, I was injured at work and my experience started out wonderful. Intake went well and then ……………My employer paperwork never got transferred held up my benefits for 2 …
I had renters insurance with this company for about 4 years. I now live in a house and have homeowner’s insurance through a different insurance company. I canceled my recurring yearly billing on the day my recurring payment was due and the …
I’ve had Frankenmuth insurance now for maybe 12 years via Ford Insurance here in Traverse City. My claims have been ‘few’ but those I’ve have had were very positive experiences. I cannot say Thank you enough to Robert Harvey for helping …
They wanted a copy of the driver’s license of my adult daughter who lives out-of-state. I refused to provide it (overreach in my mind) and they dropped us. But the coverage is very affordable for Michigan. …
HORRIBLE SERVICE! We will never go back to Frankenmuth. Right after my husband and I got married we combined policies. There was some confusion about who was paying the insurance bill, so it was late the first month. They didn’t call us or …
I cannot say enough about your team of adjusters at Frankenmuth. Their phone etiquette and their willingness to help surpassed any adjusters we have ever dealt with in the past. They seemed genuinely sincere and were absolutely amazing …
I’ve represented Frankenmuth as an agent for 7 years and have all my best clients with them. That said, it gives me lots of chances to evaluate their service and long term consistency, and without a shadow of a doubt, they are the best …
I have had my insurance with Frankenmuth Insurance for over 5 years. Until recently, I hadn’t made any claims. Then, my son was in fender-bender that brought pretty serious damage to the car. My claim was easy, those I worked with were …
** update **
I appreciate Lisa for contacting me and helping me straighten everything out. I will be getting a rental and with no cost to me out of pocket. …
I also felt that this company served me well – for many, many years. Then, due to a miscommunication between my partner and I and dire personal circumstances which were, admittedly, my fault, I lapsed my insurance. I had paid year after …
Placed my homeowners and auto policies with Frankenmuth through an independent insurance agent. Weeks after the policies were issued, I get a call from the insurance agent’s office manager stating that Frankenmuth is increasing the auto …
I had a sewer line break on Christmas day, causing significant damages.
Was very impressed with the claims process right from the beginning. My agent at Kennedy Nemier Agency got the claim started for us. My adjuster, Michael …
As an independent insurance agency owner, I get to pick and choose which companies my agency represents and I’m honored that Frankenmuth Insurance is one of those companies! I have so much confidence and trust in Frankenmuth that I …
DON’T give these low life’s a dime of your hard earned money. My wife was in an accident 3 months ago and like others here, we are dealing with Connor Davis. Not a dime in 3 months and won’t respond to any communication. We have provided …
I recently got married, so I set out to combine all of mine and my husband’s insurance policies. Our local, independent agent got quotes from all of his carriers, and he found that Frankenmuth Insurance was the most cost-effective way to …
I was not responded to when I called my agent for a better quote. I had to search out a number online and discovered that Frankenmuth was just farmed out from another company that serviced all kinds of car insurance. I thought they were …
Brian Johnson is the worst employee of your company’s adjuster has to offer. Always on vacation when I called and had an issue. I honestly don’t know how he was up for a promotion last year????? When I was hurt me and my family needed his …
I have had my house insured by them for a while, while we probably should have priced checked, we didn’t. Recently they contacted another agency to let us know that our homeowners would be raised by $7,000 a year because we own a dog. …
I was in a motorcycle accident and the other party who pulled out in front of me has Frankenmuth insurance. I have been working with Conor Davis he is absolutely terrible! Can’t reach him via phone, email doesn’t respond to your voicemails …
I was never contacted directly due to having an “agent” who helped me shop for insurance 12 years ago when I bought my home. Frankenmuth sent someone to inspect my property without notifying me and then I received a very vague email with …
Switched to Frankenmuth a few years ago due to my then-current insurance company (AAA) raising my rates for 30% for absolutely no reason. Was concerned (as they are smaller) that if we had to submit a claim it would be troublesome. Couldn’t …
TERRIBLE COMPANY!! ABSOLUTELY DO NOT USE FRANKENMUTH INSURANCE!!! Months after canceling auto insurance with them they keep sending bills saying I owe them money for being insured, even though they sent me a cancelation paper in the mail …
Anthony Bourdow and John White made this entire process as smooth as could be expected. When a loss is sustained, the last thing you need is to have to fight with your insurance company. They were very attentive throughout the entire …
Long overdue but words can’t express my gratitude towards Frankenmuth Insurance. I had the unpleasant experience of dealing with a stolen vehicle through the purchase of using fraudulent cashiers checks. When the banking system and law …
We had a house fire June 13 and Frankenmuth hasn’t let us down yet. Jeff has made this unfortunate experience as good as it can be. Very responsive, informative, quick and efficient. So far – We’re extremely satisfied with Frankenmuth Insurance and would highly recommend them to family and friends.
Poor service. I had a storm disaster that wiped out my entire yard. Three 50 ft. trees down, completely damaged the fencing. Placed a claim, provided no help but if your yard is a mess, they will cancel your policy. …
Run from Frankenmuth Insurance.
I had my business insured with them for several years. Paid tens of thousands of dollars and never had a claim. I had a fire that destroyed my business and …
My Truck was stolen. In this difficult time, what Frankenmuth Insurance offered was based on a totally different type of truck. Frankenmuth vastly under valued my loss and their bias contract left me holding the loss. Took seven months …
My wife was in an accident and Frankenmuth refused to pay for anything and now after major back surgery they are sending her home with no rehab because the car insurance will not pay
I am really dissatisfied with the claims service and last Thursday
they asked for a Police Report, and the accident took place on May 24, 2022. I waiting for a new lease car, and I have been without a car since May 24, 2022 til …
I would absolutely give this company negative stars if possible. Incompetent, uncaring, arrogant would be a few words that readily come to mind. If you have any type of claim with these people good luck and be prepared to go through a lot …
This place made my workmans comp experience just horrendous. My adjuster was unreachable 99% of the time. Payments were erratic and they seem to try to not pay you unless you bug them. They only do their job if you consistently bug them. …
Im a first time home owner who’s been a home owner for 15 months. I had an issue with my attic that existed prior to moving in and I didn’t know about it until I discovered the attic was having moisture issues. I fought with myself whether …
Disastrous. FI was our insurance provider for years and, fortunately, we only had one claim filed — but it was enough to sever our relationship. A simple, no-fault claim for an accident dragged for nearly a year because FI agents were …
Frankenmuth Insurance is a terrible Company to work with and employs bad faith tactics. They purposely delay resolving claims. Rude, purposely unprofessional service. Kristin Cline (Claims adjuster) has refused to respond to me or …
Frankenmuth is a joke do you like to make peoples life miserable when you have to get an attorney get them ready for Workmen’s Comp. don’t like it say about that specially Brook since day one she’s been rude, disrespectful and doesn’t care …
Great insurance company with on line access for ease of payment, print off insurance forms and file claims etc. Also they have a great local agent in Grand Rapids – Van Wyk Risk & Financial Management!
Cancelled a commercial policy. Was continued to be billed $539 a month. They refuse any refund. It’s a week before Christmas. Cancelled all policies with this company. Absolute garbage customer service. Coverage is almost double as my new carrier as well.
I had a work comp audit and Frankenmouth raised my premiums by $6,200 insisting that I do residential work.
In my audit under explanations I had described that there was a scalehouse …
I have had a business relationship with Frankenmuth Mutual since 1978. They are a very fine insurance company and excellent when it comes to all aspects of service, especially claims. I highly recommend Frankenmuth Mutual for both Personal and Business Insurance.
I had a negative review before, and I will say we shouldn’t have had to go through so much back and forth that we did go through, but I understand they have a job to do too. However, it was very frustrating and it left us unsure and …
Frankenmuth is a great company to work with. Home, auto and umbrella pricing is excellent and saved my family a lot of money by switching. I have been with them for a little over a year and my renewal decreased in price too.
Frankenmuth Insurance should look to change their name to Frankenstein Insurance as this is one scary company. Extremely disorganized, terrible technology capability, extremely poor processes and communication. They sent a letter doubling …
Their Roadside Assistance has made a turn for the worst. Several years ago, it was almost fully automated. After the first initial call to the Roadside Assistance number, everything went smoothly. But yesterday, we tried to use it again …
As a new employee (less than 90days), I cannot speak more highly of Frankenmuth insurance. Seriously. What an awesome company. In my 15yrs of work experience, I’ve never seen a company care so much for their employees and customers. …
The claims adjuster originally assigned to my claim called me once and never returned my calls. It took two weeks and a call to her supervisior before my claim process started moving. After the contact with her supervisor, the supervisor …
I found found Frankenmuth to be very easy to work with. I am very pleased with my policy coverage and feel I am getting a good product for my money. Everyone I have ever talked to at Frankenmuth has been very helpful and very polite. Everyone is very customer service focused. Please keep up the great job!!!
My agent is absolutely the best, also making a claim, but contacting road service is the worst possible. When I had an issue I tried for two hours to contact road service, but was always put on hold. By then my cell phone died which I …
It has been a week waiting on an investigation that I have provided all documentation for. No rental car, no phone call to repair shop to fix car and no admittance of fault despite the police report citing their driver at fault!
Takes care of you!
Great service!!
Wonderful company!
Satisfied
Propmt and courteous service
Horrible service….worst scam ever
Excellent Insurance Company!
Excellent process and resolution
Low rates professional
I am thankful to be a customer of Frankenmuth
Great place with great people in an amazing town!
Everything was great. Thank you
Awesome customer service.
Easy to park and staff was friendly.
There for you until you need them.
Excellent insurance office with great people!
Best insurance company ever !!
Worst customers service and disrespectful stuffs I’ve seen at an insurance agency .
Great customer service. Never an issue!
Receptionist is very friendly enjoyed my vidit.
Great company. Affordable rates.
Very Good insurance company to with with.
They need to get with the times. You can’t even pay online.
Great job always!
It’s pretty bad when you mention them to a random lawyer and he sighs, rolls his eyes and says “yeah I know them”
Good insurance company
Heard about this company on the news. Sounds like other reviews correspond to the what they are doing to this poor family.
Professional and handled everything quickly and efficiently.
Great company. Friendly and knowledgeable CSRs
The people were very pleasant and very helpful and the places were very low
Always free and Fast! Great service!!
Whole process was great. Everyone I worked with was excellent.
Best insurance company ever. Fast and fair claim service.
Will try to double charge you and instead of refunding the money they just carry it over to the next month bill.
Great company, coverage and claims service. Highly recommend.
Horrible time trying to get help with workman’s comp claim
We were very happy with every aspect of our claim. Thank you very much.
This claim was handled very quickly and no problems what so ever. Very happy with the service.
Keep delaying my WC checks for no reason. I’ve been getting them consistently so whats the hold up all of a sudden?
They have the best employees. They were my father’s carrier till he quit driving.
Made one claim within 6yrs and they wouldnt renew . Found a carrier almost 1/2 the premium
The adjuster Luke Nickens was wonderful to work with! Thank you!
Late payments, refusal to pay penalty fees, never returns phone calls. Absolutely terrible service.
Leaving friends of mine high and dry after they faithfully paid their insurance premiums for years. Buyer beware.
Great customer service 👏 …
Terible communication and cancled my policies now i have to pay to renew them even though they should have caught the problem
You should good when it’s Christmas because it’s so gorgeous there please. Do
They have several different pay plans for your insurance.
I have them for workers comp ins. they never answer their phone when you call and good luck getting a return call. I’ve been reaching out to them for weeks now, no one seems to work there….
They’ve always done a good job with any insurance issues we have had and are very responsive to keeping us up the date and calling back.
worst insurance company ever! Always trying to rip you off and get more money!!!! DO NOT GO HERE! I’m definitely leaving and never coming back
Both the adjuster and the Agency owner were very timely, friendly and informative, regarding my claim
I was very pleased with how the company not only handled the claim but everyone I talked with involving the claim was very friendly and made me feel at ease
Cameron Avery was very knowable and helpful and did a great job servicing us. Skip A.
The lady I spoke with was very nice and prompt. Only thing its hard to call them back and get the same person you talked too on the phone.
I have always had a good experience with Frankenmuth Insurance. They are prompt and have excellent customer service.
Fun staff good drinks very creative and the food ooh soooo good A+++ in my book or cell lol
I was very pleased with the handling of my claim. It was quick and to my satisfaction.
They’ve been my insurance company longer than any I’ve had. They are polite and helpful.
RUN!!!!! They represent, Sonny’s BBQ, in Marietta, GA. I ordered Redneck Eggroll and bit down on an inch and a half bone. I suffered through Thanksgiving, Christmas, New Year’s. To date, they have done nothing.
Great insurance company! They always give me the best rate. Love doing business with a fellow Michigan Company. Thanks for everything! #puremichigan
DO NOT BUY THIS INSURANCE. IF YOU HAVE ANY CLAIMS, THEY’LL DROP YOU LIKE A HOT ROCK. IN A TIME OF REAL TROUBLE, WE REACHED OUT TO THEM FOR HELP. THEY REFUSED. “THEY ARE AFRAID THERE WILL BE LOSSES.”
Took over a month to receive check for car.My rental car was due back before I even received check to purchase a replacement car.
I was essentially called a liar, I have been with Frankenmuth for a long time with minimal claims, but after this experience I am seeking a new insurance company.
A terrible company with dishonest and fraudulent agents, that will lie to you if they can get away with it. If you ever have business with this company, hire a lawyer ASAP, or they will attempt to take advantage of you at every opportunity. LAWYER UP GUYS IM TELLING ITS THE ONLY WAY WITH THE SUBHUMANS AT THIS COMPANY
Be WARE!!!! I HAVEN’T LET MY INSURANCE LAP IN 20 YEARS. SINCE MY EARLY 20’S. THEY DROPPED ME AFTER I LET MY DAUGHTER BARROW MY CAR AND UNFORTUNATELY SHE GOT IN A MAJOR ACCIDENT. THEY TRY TO SAY I DID NOT RETURN MY PAPER WORK TO THEM, WHICH I DID. BE VERY AWARE WITH THEM. NOT GOOD PEOPLE OR INSURANCE COMPANY
They gave me a good quote. However, after two weeks I enrolled, they sent me a amendment and increase 20% of my premium. Don’t like the way they do business.
Their amazing website somehow manages to make the world of insurance seem both exciting AND fun.
Filled a claim on June 24th and have yet to receive my check for the damages on my car. Never have heard of it taking almost 3 weeks to receive a check in the mail !!!!! Ridiculous
Just wanted to say Thank you for helping me during g this rough year. Brandon Foster is amazing! I am so blessed. Everyone has been so helpful. Just cannot say enough 😊 …
I’ve been with Frankenmuth Insurance for 10-11 years. In those years I’ve only had two direct contacts with them, and they’ve been great!
Does not offer towing. Relatively reasonable rates but extremely behind with app and online services. Would typically not recommend to others until they become up to date.
The claims process was effective and smooth, with the representatives and adjuster knowledgeable and communicative
I’ve been a customer for several years. Everything was fine until I needed them. Then they lied and cheated their way out of their liability in my claim. They were extremely rude to me on the phone. I will never do business with them again. BEWARE!!!
They pushed me away. Carried for years on multiple commercial properties. This year they wanted to exceed appraised value by 100 to 200k.
Seems like what I needed as a customer was totally irrelevant. …
Cancelled my insurance in September, they took another payment (auto pay through credit card) in the beginning of October. It’s almost march and I’m still fighting them to get my money back!
You don’t pay your claims! My father paid you for better then 30 years!!!!!!! Your rotten to take advantage of the seniors! You make me SICK!!!!!!! He WILL be finding another place for his insurance! You don’t deserve even a 1 star but I …
Dan Diederich provided what was easily the most pain free and simple insurance buying process I’ve experienced. Very transparent and helpful! Thanks for saving me some money, Dan!
Helpful and responsive once I could get a claim in but the after hours call center had a lot of trouble with their system and eventually my insurance company just called them for me
We have been with Frankenmuth Insurance for our G.L. for the last few years. They are very responsive and easy to work with. I would recommend them to other business owners.
DO NOT EVEN INQUIRE ABOUT INSURANCE WITH THESE SCAMMING FRAUDS!!! They will cause you nothing but grief. Is your home or automobile worth anything? If so DO NOT USE THIS COMPANY FOR INSURANCE!!!! I cannot stress this enough. They will …
Worst insurance company out there in my opinion. They are cheap and will not pay for items they should pay for. …
Prompt efficient servicing from both Beck Insurance Agency and Frankenmuth Insurance. Very satisfied with the professional service to get our claim resolved and paid.
Terrible!!!! They shuffle you to another office under their umbrella and don’t tell you any history about the office you’re going to sign with. The office that I was told to contact directly for the insurance said to me that I can’t have …
DOG HATERS. We have a Staffordshire terrier mix from the humane society who is also a register emotional support dog that is licensed to enter any building. We are being asked to pay an $8,000 fee to keep our insurance under them. They told …
It would ne nice . since i have not been out of my home in a month nor do i plan on using my car another month that they give some money back like other companies oi will remember this when i am looking for new car insurance
Unauthorized billing, failed to refund after 3 weeks, had to go through my bank. Months after I cancelled and got my money back for the unauthrorized charge that was charged after cancellation, I receive a random bill for $37 with threats to refer me to collections. Just one of the many headaches, STAY AWAY
I have zero complaints. Their price for the coverage they provide is exceededly reasonable. I’ve only made one minor claim and it went off without a hitch.
Michigan company
My claim was handled promptly and as I expected. A check for the exact amount was mailed to me within a couple days and I was able to get my vehicle promptly. I was completely satisfied.
Our adjuster was amazing and has been great to work with throughout this process. We are very thankful for Frankenmuth Insurance.
I absolutely love Linda this woman is amazing to work with. She is always very responsive and very accommodating. She is why I stick with the company. She’s an asset for sure.
Jill Sella was so wonderful. She was always on top of things and definitely an advocate when I was in a major car accident. I wouldn’t want to be with any other insurance company.
Waited 4 hours for a tow for my vehicle that was parked in my garage to the dealership that was 2 miles away. Was lied to by the customer service person on the time in which he placed the call for the tow. After I called and made a …
Our car was hit while parked. The individual that hit our car was insured by Frankenmuth Insurance. I filed a claim with Frankenmuth Insurance. It was handled quickly and totally to our satisfaction. Everyone was friendly and professional.
Save your money. This is the worst Insurance you can purchase. They take your money for years to find every excuse not to cover our clothes. It was devastating and they gave no support. Seek guidance from your attorney before signing any paperwork. The fire was not the disaster… It was the Insurance Co.
*updated*
If you have enough money in your account and it somehow bounces still they’ll just close your account. I no longer have car insurance because of it. Save your …
I filed a claim after my home was burglarized and after nearly 6 months and SEVERAL inquiries I still haven’t heard anything back from them. I tell everyone I talk to how much of a terrible experience this ordeal has been. I would absolutely never recommend this insurance company to anyone!!!
Everything was going so well until we had a claim. Windows leaked and caused rot. Not covered, and they said we need to fix it or they will drop us all together. $14 K out of pocket. Not covered due to “wear and tear, marring, …
As of midnight tonight my 88 year old mother’s house insurance is being cancelled they have been with Frankenmuth for years. They want to cancel her home owners insurance because we need a new roof, they want us to paint too, plus they …
As hard as accidents are, Frankenmuth Insurance made recovery a smooth and informed process. Our adjuster was very helpful, and I couldn’t imagine it being a better experience. Thank you!!
During the covid-19 scare, when people are out of work and closed up in their homes… Most car insurance companies are refunding their costumers money back. Frankenmuth decides to raise the cost of our policy! The only change is far less milage driven. We are very disappointed in this company.
Worst insurance company EVER!
Hit a deer back in August in my pride and joy and they jerked us around on the check for almost a month because the employee handling it wasn’t competent enough …
If I could give 0 stars that is what it would be. I have been dealing with a workman’s comp case since last year for my son (he is a minor). The lack of communication is unbelievable. I can call or send emails and will hear nothing back. …
My wife was involved in an auto incident 2 years ago involving serious injury to a pedestrian who was crossing a major roadway, at night. Police investigation concluded that the injured pedestrian was totally at fault. A law suit ensued and …
Had and accident and Doug Knoll at FMIC handled my claim. Doug did an outstanding job and explained everything to me. My insurance broker, Beck Insurance Group that handles my accounts for FMIC also stepped up and helped me out through this. I would recommend both FMIC and Beck Insurance Group for all your insurance needs.
This is the BEST insurance company ! Excellent , Professional and service oriented company. competitive pricing and broad coverage provide by the product they sale. i have been in insurance business 35 years and know how insurance …
This is worst insurance cancellation of my insurence missed payment family
had cancer and I missed payment the returned portion and now asking for collection lool monkey operators …
My daughter switched to this company, and her premiums are lower.
The agents were very understanding, considering the holiday timing and my midnight life style, that I was unable to return their calls before the end of their shift. I DID wonder if Frankenmuth couldn’t afford at least one person to cover midnights.. even if there was a wait.
If I could give a zero I would, first off I set up my payments for the 23rd of each month and they kept pulling it on the 2nd. Then my truck got hot twice in less than four days I had paid for coverage above and beyond, including broad form …
I will NOT RECOMMEND to anyone. This is THE WORST MICHIGAN LOCAL INSURANCE COMPANY I have ever seen in my entire life. They will give you less rates as compare to other well-known insurance company, but when it comes to accident claims, …
Highly recommend Frankenmuth Insurance Company. They work to serve their customers, and do right by them, unlike many other large insurance companies. Insurance is something you claim in a time of turmoil, so dealing with a company that …
Carly Gault was AMAZING! Period. We could not have asked for a better claim rep. She was very patient and explained the process/policy/coverage to us in a way we could understand. She returned calls promptly and was absolutely a breath of …
I work with different insurance companies all across the state, and sometimes the country. When it comes to taking care of their homeowners, Frankenmuth Insurance has definitely been the most honest and fair company I have worked with. They truly are for the homeowner, unlike many companies I have contact with.
Horrible insurance company. Would recommend to no one. We had claims and were dropped two months after a claim and told they cannot renew our policy. It’s horrible to be dropped for actually using your insurance. Also the claims process is …
I was truly satisfied with the process of Frankenmuth Insurance, but I am a very understanding person with today’s Pandemic that the Representative who was very kind and was out of town the days after she called me when I had some questions …
Edited – I’ve been with Frankenmuth for over ten years. Unfortunately, we’ve had our share of bad luck that has resulted in claims. This last claim took longer than anticipated but they came through in the end just as they had on the …
The worse insurance company I have ever dealt with. I had a car accident with their client it took them 5 weeks to get a hold of me I actually had to call the client and threaten to take him in the court before they would do anything then …
As an independent agent, I work with multiple insurance companies. I can honestly say that Frankenmuth truly cares about their insureds and their agents. Frankenmuth consistently delivers on their promises and always opts to do the “right thing” when they can! I am very proud to represent and sell Frankenmuth’s policies.
Working for a business that quite a large fleet of vehicles, sadly, claims are not unusual. I have been extremely satisfied with the claims process with Frankenmuth Insurance. It’s painless and quick.
One of the best Michigan based Insurance companies. Most of their claims staff is reasonable, and their products are relevant and fairly priced in most markets their wish to have market share. Can’t blame the insurer for poor coverage choices, that needs to be a conversation you have eith your agent
I am dealing with them on a workers comp claim. I am the payee, I was injured at work and my experience started out wonderful. Intake went well and then ……………My employer paperwork never got transferred held up my benefits for 2 …
I had renters insurance with this company for about 4 years. I now live in a house and have homeowner’s insurance through a different insurance company. I canceled my recurring yearly billing on the day my recurring payment was due and the …
I’ve had Frankenmuth insurance now for maybe 12 years via Ford Insurance here in Traverse City. My claims have been ‘few’ but those I’ve have had were very positive experiences. I cannot say Thank you enough to Robert Harvey for helping …
They wanted a copy of the driver’s license of my adult daughter who lives out-of-state. I refused to provide it (overreach in my mind) and they dropped us. But the coverage is very affordable for Michigan. …
HORRIBLE SERVICE! We will never go back to Frankenmuth. Right after my husband and I got married we combined policies. There was some confusion about who was paying the insurance bill, so it was late the first month. They didn’t call us or …
I cannot say enough about your team of adjusters at Frankenmuth. Their phone etiquette and their willingness to help surpassed any adjusters we have ever dealt with in the past. They seemed genuinely sincere and were absolutely amazing …
I’ve represented Frankenmuth as an agent for 7 years and have all my best clients with them. That said, it gives me lots of chances to evaluate their service and long term consistency, and without a shadow of a doubt, they are the best …
I have had my insurance with Frankenmuth Insurance for over 5 years. Until recently, I hadn’t made any claims. Then, my son was in fender-bender that brought pretty serious damage to the car. My claim was easy, those I worked with were …
** update **
I appreciate Lisa for contacting me and helping me straighten everything out. I will be getting a rental and with no cost to me out of pocket. …
I also felt that this company served me well – for many, many years. Then, due to a miscommunication between my partner and I and dire personal circumstances which were, admittedly, my fault, I lapsed my insurance. I had paid year after …
Placed my homeowners and auto policies with Frankenmuth through an independent insurance agent. Weeks after the policies were issued, I get a call from the insurance agent’s office manager stating that Frankenmuth is increasing the auto …
I had a sewer line break on Christmas day, causing significant damages.
Was very impressed with the claims process right from the beginning. My agent at Kennedy Nemier Agency got the claim started for us. My adjuster, Michael …
As an independent insurance agency owner, I get to pick and choose which companies my agency represents and I’m honored that Frankenmuth Insurance is one of those companies! I have so much confidence and trust in Frankenmuth that I …
DON’T give these low life’s a dime of your hard earned money. My wife was in an accident 3 months ago and like others here, we are dealing with Connor Davis. Not a dime in 3 months and won’t respond to any communication. We have provided …
Fast, courteous and very easy to work with. Highly recommended.
Very poor service 3 months hail damage still no settlement or return calls
I recently got married, so I set out to combine all of mine and my husband’s insurance policies. Our local, independent agent got quotes from all of his carriers, and he found that Frankenmuth Insurance was the most cost-effective way to …
Went here for a work assignment. However the town is vibrant and friendly. A great place to bring your family.
I was not responded to when I called my agent for a better quote. I had to search out a number online and discovered that Frankenmuth was just farmed out from another company that serviced all kinds of car insurance. I thought they were …
Brian Johnson is the worst employee of your company’s adjuster has to offer. Always on vacation when I called and had an issue. I honestly don’t know how he was up for a promotion last year????? When I was hurt me and my family needed his …
I have had my house insured by them for a while, while we probably should have priced checked, we didn’t. Recently they contacted another agency to let us know that our homeowners would be raised by $7,000 a year because we own a dog. …
I was in a motorcycle accident and the other party who pulled out in front of me has Frankenmuth insurance. I have been working with Conor Davis he is absolutely terrible! Can’t reach him via phone, email doesn’t respond to your voicemails …
I was never contacted directly due to having an “agent” who helped me shop for insurance 12 years ago when I bought my home. Frankenmuth sent someone to inspect my property without notifying me and then I received a very vague email with …
Switched to Frankenmuth a few years ago due to my then-current insurance company (AAA) raising my rates for 30% for absolutely no reason. Was concerned (as they are smaller) that if we had to submit a claim it would be troublesome. Couldn’t …
The adjuster has been very responsive and helpful. Sent a check out before any work has been done to repair the damage.
Won’t Pay Market Value Unless You Sue Them
I had the unfortunate experience of dealing with Frankenmuth on a claim this …
TERRIBLE COMPANY!! ABSOLUTELY DO NOT USE FRANKENMUTH INSURANCE!!! Months after canceling auto insurance with them they keep sending bills saying I owe them money for being insured, even though they sent me a cancelation paper in the mail …
Frankenmuth is a good standard company for our insurance needs.
I used to love Frankenmuth, but recently, that has changed.
My car was broken into and my rear left window got smashed out on Thursday, Sep …
Anthony Bourdow and John White made this entire process as smooth as could be expected. When a loss is sustained, the last thing you need is to have to fight with your insurance company. They were very attentive throughout the entire …
Long overdue but words can’t express my gratitude towards Frankenmuth Insurance. I had the unpleasant experience of dealing with a stolen vehicle through the purchase of using fraudulent cashiers checks. When the banking system and law …
We had a house fire June 13 and Frankenmuth hasn’t let us down yet. Jeff has made this unfortunate experience as good as it can be. Very responsive, informative, quick and efficient. So far – We’re extremely satisfied with Frankenmuth Insurance and would highly recommend them to family and friends.
Poor service. I had a storm disaster that wiped out my entire yard. Three 50 ft. trees down, completely damaged the fencing. Placed a claim, provided no help but if your yard is a mess, they will cancel your policy. …
Run from Frankenmuth Insurance.
I had my business insured with them for several years. Paid tens of thousands of dollars and never had a claim. I had a fire that destroyed my business and …
Frankenmuth Insurance is a great place to work. I am so happy to be a part of this team.
My Truck was stolen. In this difficult time, what Frankenmuth Insurance offered was based on a totally different type of truck. Frankenmuth vastly under valued my loss and their bias contract left me holding the loss. Took seven months …
My wife was in an accident and Frankenmuth refused to pay for anything and now after major back surgery they are sending her home with no rehab because the car insurance will not pay
Rachael did a wonderful job. She was very prompt and helped us through the process. There was no hassle and very efficient.
I am really dissatisfied with the claims service and last Thursday
they asked for a Police Report, and the accident took place on May 24, 2022. I waiting for a new lease car, and I have been without a car since May 24, 2022 til …
I would absolutely give this company negative stars if possible. Incompetent, uncaring, arrogant would be a few words that readily come to mind. If you have any type of claim with these people good luck and be prepared to go through a lot …
This place made my workmans comp experience just horrendous. My adjuster was unreachable 99% of the time. Payments were erratic and they seem to try to not pay you unless you bug them. They only do their job if you consistently bug them. …
Im a first time home owner who’s been a home owner for 15 months. I had an issue with my attic that existed prior to moving in and I didn’t know about it until I discovered the attic was having moisture issues. I fought with myself whether …
Disastrous. FI was our insurance provider for years and, fortunately, we only had one claim filed — but it was enough to sever our relationship. A simple, no-fault claim for an accident dragged for nearly a year because FI agents were …
Frankenmuth has been excellent to deal with. They’re always courteous and prompt with their service.
Frankenmuth Insurance is a terrible Company to work with and employs bad faith tactics. They purposely delay resolving claims. Rude, purposely unprofessional service. Kristin Cline (Claims adjuster) has refused to respond to me or …
Frankenmuth is a joke do you like to make peoples life miserable when you have to get an attorney get them ready for Workmen’s Comp. don’t like it say about that specially Brook since day one she’s been rude, disrespectful and doesn’t care …
Great insurance company with on line access for ease of payment, print off insurance forms and file claims etc. Also they have a great local agent in Grand Rapids – Van Wyk Risk & Financial Management!
Love Frankenmuth Insurance! Never had an issue with them. Always timely, always fair. Claims are processed smoothly. Highly recommended.
Cancelled a commercial policy. Was continued to be billed $539 a month. They refuse any refund. It’s a week before Christmas. Cancelled all policies with this company. Absolute garbage customer service. Coverage is almost double as my new carrier as well.
I had a work comp audit and Frankenmouth raised my premiums by $6,200 insisting that I do residential work.
In my audit under explanations I had described that there was a scalehouse …
I have had a business relationship with Frankenmuth Mutual since 1978. They are a very fine insurance company and excellent when it comes to all aspects of service, especially claims. I highly recommend Frankenmuth Mutual for both Personal and Business Insurance.
I had a negative review before, and I will say we shouldn’t have had to go through so much back and forth that we did go through, but I understand they have a job to do too. However, it was very frustrating and it left us unsure and …
Frankenmuth is a great company to work with. Home, auto and umbrella pricing is excellent and saved my family a lot of money by switching. I have been with them for a little over a year and my renewal decreased in price too.
Frankenmuth Insurance should look to change their name to Frankenstein Insurance as this is one scary company. Extremely disorganized, terrible technology capability, extremely poor processes and communication. They sent a letter doubling …
Their Roadside Assistance has made a turn for the worst. Several years ago, it was almost fully automated. After the first initial call to the Roadside Assistance number, everything went smoothly. But yesterday, we tried to use it again …
As a new employee (less than 90days), I cannot speak more highly of Frankenmuth insurance. Seriously. What an awesome company. In my 15yrs of work experience, I’ve never seen a company care so much for their employees and customers. …
The claims adjuster originally assigned to my claim called me once and never returned my calls. It took two weeks and a call to her supervisior before my claim process started moving. After the contact with her supervisor, the supervisor …
I found found Frankenmuth to be very easy to work with. I am very pleased with my policy coverage and feel I am getting a good product for my money. Everyone I have ever talked to at Frankenmuth has been very helpful and very polite. Everyone is very customer service focused. Please keep up the great job!!!