Franklin Primary Health Center is a non-profit, federally qualified health center founded in 1975 by Dr. Marilyn Aiello and a group of concerned citizens … See more
It is a one stop shop for low income families but from my experiences there, you get low income services, misdiagnosis, doctors that treat you to keep coming but not to get you completely well, and the wait times are horrific even with an appointment.
The reason I had said that I hate going Franklin Primary because every once in awhile they would change my appointment’s to another date without calling the person and telling the person that they had changed the appointment to another date that is the reason that I don’t like Franklin Primary
This place is very slow .. Strange.. Dental clinic is also available here & they do have walk in hours. Not very time accomating on dental appointment.
Slow every time I return I have a different doctor that knows nothing about my medical history and usually never helps or misdiagnosed me sometimes just not very caring in my opinion don’t take the time to listen to what you feel
I m a father of a 13 year old son and the young ladies that work in pediatrics are rude i went in to get my son blue card for school the young lady did not give it to me because she said he is missing a shot they don’t suppose to with hold …
I am a member of the gym. Ten dollars a month. It is not a lot of gym equipment but solid enough to work the body out! Family environment, encouraging.
Thank you Mr. Franklin and benefactors for your health care vision and commitment to us the 99%, low and fixed income, this is (and all other Franklin locations) a resoursefull, compasionate an amazing place where they offer the most …
I called to make an appointment and the lady forgot to hang up the phone before she started telling my business to the other coworkers. Will be changing my doctor very soon.
I love Dr Hashimi! Wonderful Dr. My patient navigator Mrs Laura is the best too. Mrs Taska the main nurse upstairs is funny and she remembers people and family. Love her
Went there to drop off my glasses and the lady there was very rude didn’t want to help me bc they close at 5 and it was 4:45. I have a crack in them. Told me to come back another day, it jist so happens that their computers were down and …
The women in the eye department are very rude and racist. I was the first one to come in at a walk in appt yet the last one to be seen I waited over 2 hours yet everyone else that had been there after me was seen almost immediately.. They …
Very negative dental staff and definitely willing to deny you prior to knowing the issue. Not at all worried about the clients pain and discomfort. Very judgemental (80% of staff) hopefully bayou la batre office is better!
My daughter was on time for her appointment and she did not have to wait 30 minutes to an hour and a half as I frequently did at the Wilson Avenue branch. This clinic is larger and so much better. I switched from Wilson Avenue.
Dr was terrible. Came in late from lunch and kept us waiting another 45 minutes. Finally went after him at 250 our appt was 145. Wouldn’t even touch my daughter when she told him she had abdominal pain. We changed Drs
You guys have the worst women answering these calls…no customer service skills, lack of communication skills, and unprofessional! Everytime I call if I have to deal with a rude staff than I’m taking down names….it’s the front line and it’s TERRIBLE! Very bad impression of Franklin Medical Center…HELP!!
I had a great expierence here. I needed a breast examine but I am on Medicaid so I was limited to where I could go. The staff was friendly and welcoming. I see myself using them in the future and recommending them.
They bill you even if your insurance pays for it, they lose your paperwork, and discuss your personal business with others… Not professional at all so I went without a doctor the last few months of pregnancy because I was too far along for anyone else to see me.
This place is not friendly at all the staff have an unprofessional approach they don’t answer phone I have been waiting on a prescription for 10 days still nothing I keep calling they don’t call u back or answer the phone and when she did …
Worst customer service experience of my life trying to get medical records sent to another place. I never want to talk to those individuals ever again. All the other departments I had to communicate with seemed very nice.
Had great experience with this place until recently. Regular doctor out of country. Trying to avoid EM visit, went in with pain in right arm. Seen by young looking foreign doctor. And that’s it, SEEN only. After nurse did vitals, this …
I make appointment for my kids physicals every year right before school starts. Today 7/15/20. I’m
Very disappointed. I called to schedule & was on hold for less than a minute, …
I left multiple voicemails for an absent doctor that not did not listen to me and prescribed me medicine that didn’t work. I knew I was right about why I was there and yet she brushed it off and prescribed me medicine that not only wasn’t …
Referral’s not being processed in a timely manner. The lady’s that answer the phone are rude. The doctor will not return phone calls. Worst clinic in South Alabama! Save your life and see someone else!
I Have A Awesome Doctor Dr Wright Is A Caring And Beautiful Doctor She Takes Time With Her Patients And When Every She Come In The Room She Always Have A Smile On Her Face I Wouldn’t Take Nothing For Franklin Clinic On MLK Ave From Marquitta Thomas
Two Stars back for Melissa and Latoya in the call center. They turned a very negative experience into a positive one. Kudos to them. Other agents need to follow their lead.
Dr Wright is The Most Amazing And Awesome Doctor She Takes Time With Her Patients And She Knows How To Talk To Her Patients I Have Been A Patient Of Dr Wright For Almost 2 Years And I Wouldn’t Take Anything For Her Being My Doctor Thank You Dr Wright You Are Awesome From Marquitta Thomas Williams
Had an appointment for a month in advance to get a tooth taken out that’s been bothering me badly. I get up here wait a hour and 3 people went before me even tho my appointment was before theirs and I got there first. Then go to the back …
Gloria, the woman who answers the phone is awesome. Every time I call she goes out of her way to assist me however she can. Very friendly and courteous. She’s the best.
Beware of “chain” medical centers. Adequate care IS NOT provided especially with this particular chain. They DO NOT listen/care about your health issues, assume whatever they wish whenever they want. WILL NOT answer in a timely manner regarding prescription refills. Any human being deserves respect and proper healthcare.
It seems like everyone has given up on this place including the staff and management. So sad… it’s almost impossible to get anyone on the phone to schedule an appointment or speak with a nurse. …
I tested positive for a incurable std and went here without insurance for a refill on my prescription. They did a lab and retested me, told me I was clean and didn’t have anything. I was told to stop taking my medication by the Dr and did …
I wish God would see fit to close the doors permanently and bless the few good people with better jobs. The staff is unprofessional and less than mediocre. Their licenses probably came from Office Depot and aren’t worth the change spent on …
Dr.holli Burden needs to be fired, she is not a Dr. That’s on your side she is against giving you the proper care you need, sent me meds for asthma when I don’t even have that. She does not listen and she needs to find her something else to do besides that
They discuss me never meet my needs but what goes around comes around cause I hope you all get the right patient at the right time to fail a law suit and don’t never say never
It’s so Sad When you Call The Franklin Clinic On MLK Avenue And Ask For A Clinical Nurse And You Ask The Clinical Nurse A Question And She Get Smart With you On The Telephone That Really Makes The Patients Want To Leave This Has …
quite literally the worst medical center here. never answers calls, never returns calls, never calls back for lab results etc. just the worst, hands down.
Terrible experience all around. They don’t care because they don’t have to, they’re government funded and will always get funding. And they can never be fired. And there’s nothing anyone can do about it. I feel terrible and I have to wait a whole week for my appointment. Socialism isn’t so good huh guys?
Franklin Clinic has excelled for years providing excellent quality care for all kind of people in the color and ethnic spectrum. The physicians and CNP that I have seen have been fantastic and I have private medical insurance. Today the …
Affordable
Ghetto
Great place
Nice place
Nice people
Clean
Ok doctors
Staff is rude
Excellent service
Love it
Very clean and friendly
Quick convenient healthcare
Very C convenient
Dr.cunningham is great.
The doctor I seen was non effective
Best doctor for my child
Tooth pulled did excellent job
Dr. Lawrence is a very good Dr.
Went for my Annual and Mammogram 🥰 …
Very good for when yr sick
Got A XR For Tooth Get Pulled
Love my home medical staff
Great Doctors, nurses and staff.
Went with daughter and she was treated glod
Always friendly n good service.
Family doctor for all ur health neei
Great gem for many people in need!
Good doctors. Friendly staff.
Unprofessional, and sent me all over the city just to get treated for pink eye
Excellent customer service! Excellent care! Thanks
They Don’t Really treat homeless people very well
I’ve been going there for years great service there.
The Medical Mall is the best thing they could have done.
Great services like this place friendly worker nice and clean
Courteous knowlegable staff clean environment waiti time was okay
No emergency services. Sent me somewhere else to get stitches. If you can’t do stitches, what can you do?!?? Worthless.
Low budget no insurance health care lots of foreign doc’s but good healthcare? So far
Pharmacy visit, medication was filled and ready for pickup, call ahead before making this trip, get info and save names
Not too friendly but got the job done and the wait was a little while as usual
Great heath care experiences are here. They have everything rolled into one. Its a one stop.
Great staff, really worked hard getting me the care I needed.
The reason I love this place is because my doctor will answer any questions I have to ask
Very nice people and courteous. Excellent facilities with experienced employees.
Love this place EVERYTHING under one roof. Doctor office, eye doctor, pediatrician, blood drawn, dentist, pharmacy, OB clinic etc…
They are very insensitive to the urgency of issues customers are having will reschedule appointments and talking to a Dr is impossible
Alpha Phi Alpha Fraternity blood drive is an important event they sponsor every year.
I wish I could leave a positive review. However, it’s all an endless circle with this place. Never to accomplish much.
The staff was so very kind n courtesy. I was treated with very great care love n concern..
It is a one stop shop for low income families but from my experiences there, you get low income services, misdiagnosis, doctors that treat you to keep coming but not to get you completely well, and the wait times are horrific even with an appointment.
The reason I had said that I hate going Franklin Primary because every once in awhile they would change my appointment’s to another date without calling the person and telling the person that they had changed the appointment to another date that is the reason that I don’t like Franklin Primary
This place is very slow .. Strange.. Dental clinic is also available here & they do have walk in hours. Not very time accomating on dental appointment.
The only doctor I’ll go to! The best in mobile. Always professional!
Slow every time I return I have a different doctor that knows nothing about my medical history and usually never helps or misdiagnosed me sometimes just not very caring in my opinion don’t take the time to listen to what you feel
Very good service! Professional people!
I m a father of a 13 year old son and the young ladies that work in pediatrics are rude i went in to get my son blue card for school the young lady did not give it to me because she said he is missing a shot they don’t suppose to with hold …
I am a member of the gym. Ten dollars a month. It is not a lot of gym equipment but solid enough to work the body out! Family environment, encouraging.
Thank you Mr. Franklin and benefactors for your health care vision and commitment to us the 99%, low and fixed income, this is (and all other Franklin locations) a resoursefull, compasionate an amazing place where they offer the most …
I called to make an appointment and the lady forgot to hang up the phone before she started telling my business to the other coworkers. Will be changing my doctor very soon.
I love Dr Hashimi! Wonderful Dr. My patient navigator Mrs Laura is the best too. Mrs Taska the main nurse upstairs is funny and she remembers people and family. Love her
Went there to drop off my glasses and the lady there was very rude didn’t want to help me bc they close at 5 and it was 4:45. I have a crack in them. Told me to come back another day, it jist so happens that their computers were down and …
The women in the eye department are very rude and racist. I was the first one to come in at a walk in appt yet the last one to be seen I waited over 2 hours yet everyone else that had been there after me was seen almost immediately.. They …
Very negative dental staff and definitely willing to deny you prior to knowing the issue. Not at all worried about the clients pain and discomfort. Very judgemental (80% of staff) hopefully bayou la batre office is better!
My daughter was on time for her appointment and she did not have to wait 30 minutes to an hour and a half as I frequently did at the Wilson Avenue branch. This clinic is larger and so much better. I switched from Wilson Avenue.
Dr was terrible. Came in late from lunch and kept us waiting another 45 minutes. Finally went after him at 250 our appt was 145. Wouldn’t even touch my daughter when she told him she had abdominal pain. We changed Drs
You guys have the worst women answering these calls…no customer service skills, lack of communication skills, and unprofessional! Everytime I call if I have to deal with a rude staff than I’m taking down names….it’s the front line and it’s TERRIBLE! Very bad impression of Franklin Medical Center…HELP!!
I had a great expierence here. I needed a breast examine but I am on Medicaid so I was limited to where I could go. The staff was friendly and welcoming. I see myself using them in the future and recommending them.
They bill you even if your insurance pays for it, they lose your paperwork, and discuss your personal business with others… Not professional at all so I went without a doctor the last few months of pregnancy because I was too far along for anyone else to see me.
This place is not friendly at all the staff have an unprofessional approach they don’t answer phone I have been waiting on a prescription for 10 days still nothing I keep calling they don’t call u back or answer the phone and when she did …
Worst customer service experience of my life trying to get medical records sent to another place. I never want to talk to those individuals ever again. All the other departments I had to communicate with seemed very nice.
I just got transferred 12 different times in less than 30 minutes because no one wanted to schedule me for an appointment or hear my health concerns.
Had great experience with this place until recently. Regular doctor out of country. Trying to avoid EM visit, went in with pain in right arm. Seen by young looking foreign doctor. And that’s it, SEEN only. After nurse did vitals, this …
I make appointment for my kids physicals every year right before school starts. Today 7/15/20. I’m
Very disappointed. I called to schedule & was on hold for less than a minute, …
I left multiple voicemails for an absent doctor that not did not listen to me and prescribed me medicine that didn’t work. I knew I was right about why I was there and yet she brushed it off and prescribed me medicine that not only wasn’t …
Referral’s not being processed in a timely manner. The lady’s that answer the phone are rude. The doctor will not return phone calls. Worst clinic in South Alabama! Save your life and see someone else!
I Have A Awesome Doctor Dr Wright Is A Caring And Beautiful Doctor She Takes Time With Her Patients And When Every She Come In The Room She Always Have A Smile On Her Face I Wouldn’t Take Nothing For Franklin Clinic On MLK Ave From Marquitta Thomas
Two Stars back for Melissa and Latoya in the call center. They turned a very negative experience into a positive one. Kudos to them. Other agents need to follow their lead.
Dr Wright is The Most Amazing And Awesome Doctor She Takes Time With Her Patients And She Knows How To Talk To Her Patients I Have Been A Patient Of Dr Wright For Almost 2 Years And I Wouldn’t Take Anything For Her Being My Doctor Thank You Dr Wright You Are Awesome From Marquitta Thomas Williams
Had an appointment for a month in advance to get a tooth taken out that’s been bothering me badly. I get up here wait a hour and 3 people went before me even tho my appointment was before theirs and I got there first. Then go to the back …
Gloria, the woman who answers the phone is awesome. Every time I call she goes out of her way to assist me however she can. Very friendly and courteous. She’s the best.
Beware of “chain” medical centers. Adequate care IS NOT provided especially with this particular chain. They DO NOT listen/care about your health issues, assume whatever they wish whenever they want. WILL NOT answer in a timely manner regarding prescription refills. Any human being deserves respect and proper healthcare.
It seems like everyone has given up on this place including the staff and management. So sad… it’s almost impossible to get anyone on the phone to schedule an appointment or speak with a nurse. …
I tested positive for a incurable std and went here without insurance for a refill on my prescription. They did a lab and retested me, told me I was clean and didn’t have anything. I was told to stop taking my medication by the Dr and did …
I wish God would see fit to close the doors permanently and bless the few good people with better jobs. The staff is unprofessional and less than mediocre. Their licenses probably came from Office Depot and aren’t worth the change spent on …
Dr.holli Burden needs to be fired, she is not a Dr. That’s on your side she is against giving you the proper care you need, sent me meds for asthma when I don’t even have that. She does not listen and she needs to find her something else to do besides that
They discuss me never meet my needs but what goes around comes around cause I hope you all get the right patient at the right time to fail a law suit and don’t never say never
It’s so Sad When you Call The Franklin Clinic On MLK Avenue And Ask For A Clinical Nurse And You Ask The Clinical Nurse A Question And She Get Smart With you On The Telephone That Really Makes The Patients Want To Leave This Has …
quite literally the worst medical center here. never answers calls, never returns calls, never calls back for lab results etc. just the worst, hands down.
Eyes care is great here. Nice an professionally an fast service. That’d wonderful in&out Thank you . Love my eyeglasses
Terrible experience all around. They don’t care because they don’t have to, they’re government funded and will always get funding. And they can never be fired. And there’s nothing anyone can do about it. I feel terrible and I have to wait a whole week for my appointment. Socialism isn’t so good huh guys?
Franklin Clinic has excelled for years providing excellent quality care for all kind of people in the color and ethnic spectrum. The physicians and CNP that I have seen have been fantastic and I have private medical insurance. Today the …