Freedom Mobility (CA)

Naturopathic/holistic, Freedom Mobility Center LLC

At Freedom Mobility Center, we understand that your mobility is important to you. That’s why our RESNA-Certified Assistive Technology Professionals are always available to assist you in selecting the right power or manual wheelchair for your individualized needs.

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Freedom Mobility (CA) Reviews ( 241 )

  1. I once thought this company was great but times have changed and so have they. I initially called about two years ago to request a repair for a scooter. I was told that they would not be able to repair it because of shipment delays. I …

  2. Thank You Karen very much for been very helpful, and very professional. You were vey helpiful with my concerns and questions that I had for my needs , looking forward to hearing and working with you

  3. Amazing customer service, very comfortable in my home felt like family, truly caring about my disability needs and making sure my wheelchair is in perfect shape

  4. I was very please with the service that got I was very happy that the time was spent to take care of the mattress that I need I have been working on this for almost a year thank you for your services
    CHARLES Davis

  5. Wouldn’t return a phone call until I threatened to report them for fraud to Medicare as they Never delivered her power chair but their records indicated they had. What a joke I would NOT recommend this company to anyone!!!!!!!

  6. Every time zack and today dennis come out to our house he is so polite and just a joy be to around.thank you freedom mobility for sending out such a good guy.my sons chair was fixed great.this is the kind of service that makes freedom mobility Awsome!!😊🌻❤ …

  7. My neighbor is partially paralyzed from an Aphasia Stroke. We have called and left numerous messages for Jason Label, the case manager. He never calls back. This makes this company look really bad. Judi has an electric chair that is still …

  8. I appreciate the customer service and the attitude and the quickness of making it possible for me to get a new chair and I love the way they make sure everything goes well at the end that’s no good..

  9. Today zack came to work in my son’s mobile wheel chair and i really appreciate all the time he took to check what was wrong with the chair he did agreat job, he also fixed one of the wheel’ s that kept locking and it wont let the chair move …

  10. I’ve done business with freedom mobility recently and they are really nice people that treat you with respect and like your a human being I talked to a nice woman there named Jennifer bowman told her about my scooter issues and she ordered …

  11. I’ve never had worse service from a company who deals with disabled people! They are terrible about doing anything in a timely manner! Been waiting since the first week in Aug for repairs to my chair! Not organized at all! Definitely wouldn’t recommend them to anyone for any reason!

  12. Zacks the nicest guy ever very easy to deal with very professional. Way down to earth made you comfortable while being very professional. Treat you as a family and a friend

  13. Sorriest place I’ve ever dealt with. Bought an electric wheelchair thru Freedom. Keypad didn’t work. Didn’t know how to program hand control. Got stuck 5′ in the air.. and they refused to to come get me down. A competitor tried to …

  14. This is Charles I Smith I had the honor of having Zack come and work on my wheelchair he is professional and really knowledgeable he is an asset to your company and I would have him come to my home even as a guest anytime he wants he’s a …

  15. Denise was exceptionally helpful and did and amazing job with answering all questions and providing detailed information regarding my dad’s wheelchair.

  16. The people are so freindly and curtiouse.Very quick ,service and replies.Easy to get in touch with the specialist working on my case.Terese is amazing she handled my case so quickly ,expertise and freindlyness really makes me feel at …

  17. Hello Yes Linda did a wonderful great job can you please send her back to me on my receiving my new electronic wheelchair it felt very good not to be dcriminettegd at for the first time my God’s blessings always sounds you all very much for …

  18. Any is prompt kind considerate and knowledgeable of what what he’s doing he came and took care of my needs as far as Mike women with it less than 24 hours you’ve been back to check on me since then he’s got equipment ordered for me I have any 50 gold stars way to go Andy get her done

  19. Definitely the worse service company I’ve dealt with. My insurance company approved me for a knee scooter and so far I only received one call from the case manager and that was to inform me that my insurance approved me for a knee scooter. …

  20. Dennis service was excellent he not only did a diagnostic he went in his van and found spare screws to improvise until the new parts are approved I sincerely appreciate everything he has done today for my son Tarri!

  21. Most companies can’t find me at this address but Mr. Andrew Jackson took it upon himself to do some investigative work and found me and that was not easy not even with the phone number that was provided I deeply appreciate what he has done …

  22. As a nurse case manager I am having diffculty getting return calls and coordinating appointments. 95% of the time get a VM not a person and it says give them 48 hours for a return call. Hard to coordinate like that. When I do speak with someone they are very nice, but ….hire more agents.

  23. I have a client that has not been taking care of and it’s been 8 days so far and she hasn’t received a phone call to let her know anything not to mention she has an uncle that’s very ill and she needs to see the least they could do is call …

  24. We were greeted quickly by a friendly and knowledgeable staff. The scooter we purchased with all the needed accessories, was the best
    price , over all the other places we had looked. We have taken it to Hawaii, …

  25. Jay was the contact for Freedom Mobility for me. He was very knowlegknowle and patient with my questions. He knew the product inside and out. Very timely and reachable. I would recommend this company and especially Jay for his services

  26. Zack was very helpful and knowledgeable in what he was doing and able to answer all our questions. He is also a very respectful and very nice young man. Hope you appreciate him!

  27. Dennis and Zack both very professional and knowledgable about power chairs. We appreciate the time they spent describing a few of the chairs. Very courteous and likeable guys! Can’t thank them enough!

  28. Such great people. From customer service staff to the delivery guy. Thank you for making it possible for my father to regain his independence. They worked with us on every step of the way. I can’t thank you enough………..

  29. Carlos and Jennifer are so excited about the help we received from all of associates from Freedom mobility. Thanks again for being by our side for 11 years Sincerely Jennifer and Carlos

  30. Jay went the extra mile making this new chair suited to my specific needs. He spent all the time I needed answering questions, and explaining all the workings-without me ever feeling rushed. Plus I live on the second floor, and he and Rosemary got it upstairs without ever saying a word. A+ Jay!

  31. Rick is amazing with helping his customers. He is very prompt, friendly, and was able to order all my equipment with regards to my wheelchair. I highly recommend Freedom Mobility. Thank you very much, Rick! You Rock man!!! …

  32. Jay did an excellent job with getting me my wheelchair and adjustments made. He has a very kind, understanding, caring personality and I would give him 10 stars if I could! I WILL be referring Freedom Mobility to my friends. I was also kept informed every step of the way, which means so much!!

  33. She’s very helpful just patient she made me feel like I was very important and cuz he was concerned about me getting the Power share a scooter so I do appreciate her thank you

  34. They seem to be competent, although someone who shall go un-named did make a mistake with the serial number of my chair, causing at least a 36 day delay in submitting a parts order to insurance. Mistakes happen, and I’ll be waiting to see how the process flows on. If it picks up, I’ll edit this review as appropriate.

  35. JOSH & JAY ARE AWESOME!!! They did not give up on getting my wife a power chair- let alone ” The BEST chair w/ Features! They both worked endlessly for over a year – We love ya guys!!! Awesome communication as well. Bernard & MJ Gleeson

  36. Andrew, thank you very much for bringing my grandmothers leg rest. Andrew is a great guy, he has great communication and delivers on time. He’s very honest and helpful. Appreciate you coming out even on Veterans Day.

  37. Linda was very friendly and helpful. She answered all my questions in a straight forward professional way. She treated everyone in the house with respect. I would be pleased to have her help me with my wheelchair needs any time.

  38. Last year Freedom Mobility (FM) provided me with an excellent wheelchair that was prescribed as a medical necessity. I am exceptionally pleased with my wheelchair. …

  39. Zach’s approach was very professional and warm. He was very engaging and asked the proper questions regarding the personal needs of my client, Victor. He seemed very concerned about the physical condition of my client and he wanted to do …

  40. He was very respectful & understanding to my needs & problems, and was very thorough about his job, too! You can’t find a better person/worker to do the job that he does daily! Worker’s like him deserve a raise in their pay, as well!

  41. Zack is not one of your typical employees that comes out for a service call. He is extraordinarily kind and polite and very caring. He will take his time and listen to his customers needs and then he will react on it to give them the best …

  42. Dennis did an outstanding job! He is knowledgeable and efficient! He is good looking and kind. He really cares about our concerns! We are so happy he came today!

  43. I think Linda did a terrific job working on my chair and she went way out of her way to do the extra things that matter to some people I appreciate you sending her out thank you very much
    Jim

  44. Linda did a wonderful job helping me understand why my chair kept shutting off and she showed me where the reset button is she even got down on the floor to take a few pics for me in case I forget. I really appreciate that there’s a woman out in the field. She did a thorough job testing it out before she left . Very grateful 💗 …

  45. Too soon to say weather y’all ” cut the mustard” so to speak. BUT….I will say this, I was shocked when they did cal; me back. Thank you Freedom Mobility. I’m posative my 3 star rating will increase drastically upon our actual meeting day!

  46. After speaking with Therese I happened to start dealing with Ricardo at customer service and he provided me with actual current information, keeping me informed about the shipment of parts that were ordered for my chair. He even provided me …

  47. Zack did a great job repairing my wheelchair, replacing the seat sling, adjusted the brakes with the old parts since the new parts were incorrect & brought a new cushion since the one they brought earlier was the wrong size. Will try the …

  48. Dennis was very friendly, helpful and knowledgeable about the product. Patient was encouraged and inspired at how the technician included him in the conversation even though he has speech limitations.

  49. Freedom Mobility has been managing my wheelchair maintenance for several years now. They have been very good at keeping me notified on the progress of my case, and the people that come to visit are always very knowledgeable and detail oriented. I’m very happy with the work they’ve done for me

  50. Dennis and Zach are always a pleasure to see! They both do such great work. Very professional and efficient. They always get the repair work done quickly and it’s always done right. Too bad they work so quick because we really enjoy …

  51. Theresa in the office made getting my power chair super simple. She took care of everything and was in communication with me through out processing my order. My delivery technician was Rick he was awesome! He was very detail oriented. The …

  52. As always Zack is so helpful and I appreciate that he tells me the truth when I ask a question if he does not know he is honest and simply says “I do not know” rather than just telling me something. I always look forward to when I know Zack …

  53. I just got my new Power Wheelchair. I am so very excited! I want to thank Rick Williams. He kept me informed through this process, he also so very polite. The delivery and the service was effortless for me.THANKS AGAIN RICK! CONGRATULATIONS ON YOUR LITTLE ADDITION TO YOUR FAMILY!

  54. Dennis D. is a great representative for freedom Mobility because he is professional, knowledgeable and courteous. He was thorough when explaining the power chair operation and safety features.

  55. The journey with Freedom Mobility had been a professional and friendly journey. I’m not quite finished with everything as of yet but I am looking forward to my new equipment to improve my life. The team has been very respectful. Thresea has been a pleasure to work with. I want to thank everyone for there help.

  56. Rick was a great help. He set up the chair and explained how to make it work. The chair is very comfortable and easy to use. Even my back feels better!
    Zack came out to replace a motor. He was extremely kind and friendly. He understood and assisted my needs with the chair. Thank you Zach!

  57. First of all the help and communication I received from Therese was more than I could have ever expected from anyone. She kept on my my doctors and my insurance to get me a wheelchair that was in great need and she kept me informed of …

  58. I think her name is Melissa she is such a nice lady to deal with she is very polite and very courteous I will definitely recommend anybody to freedom mobility

  59. It was a pleasure dealing with this company, first of all Therese did a great job dealing with the insurance company to get my wife. In a chair that would help her with her freedom to go to more places than before and when Zack dropped it …

  60. Zack and. his partner were professional,
    Knowledgeable, courteous, well mannered and worked well as a team
    He answered my questions to my satisfaction. …

  61. Zack was very pleasant. He called first to let us know he’s coming. When he arrived, he told us what he’s going to do. He took some measurements and informed me the process. He was very thorough.

  62. Michelle was very helpful, and very kind, and explained everything by detail, and made sure I understood everything, which was very helpful. I like Michelle a lot, she helps me every time my chair needs assistance she’s always the one that …

  63. Rick was awesome, I had questions about the chair and he was able to answer them before I could even ask. He was right on time and explained everything in detail. He was kind and professional. I would recommend him and freedom mobility to anyone who is in need of their services,an excellent experience!

  64. Dennis was very very helpful with the service . He was kind and fixed everything we had addressed . I never met a helpful person and knowledgeable person like him . He was awesome . If anything I would love to have him again when I need help with my wheelchair . Thank you so much

  65. Zack has always helped me with my wheelchair and is a great technician and person. I’ve known him for years now and am so Thankful. Thank you zack and freedom mobility.

  66. Zach was supper friendly and helpful with doing my assignment for my new wheel chair! We had a ball! Great customer service! Dennis was also my tech and was very personal able and friendly as well! They both showed me how my Hoyer lift work!

  67. I absolutely have loved my experience with Freedom Mobility from beginning to end. Dennis just dropped off my new electric wheelchair and taught me how to use all the features. Gave me a few tips.. He was very kind and informative. He answered all my questions and I couldn’t be more happy! Now I can take on the world!

  68. MARISSA IS VERY PROFESSIONAL CARING THOROUGH N HAS PATIENCE ALSO SHE SHOULD GET A RAISE OR EMPLOYEE OF THE MONTH OR YEAR.HONESTLY SHE MADE ME FEEL LISTENED TO N COMFORTABLE WITH THE ENTIRE CONVERSATION ALSO MARISSA ASSURED ME OF HER STILL BEING ON THE LINE.THANK YOU MARISSA BLESS YOU👍 …

  69. Linda was patient. Linda explained why she was with me and what she needed to do. She answered any questions I asked. All in all a thoroughly pleasant experience. Thank you Linda.

  70. Dennis was very polite kind instrutive knowable most of all very friendly he is a great person i enjoyed meeting and talking to him my day will be a lot better from our interaction this morning Thank you Dennis

  71. Thanks to Andrew and Freedom Mobility mom will be much safer at home. Also, thanks for pointing out all of the wheelchairs bells and whistles. Every thing was BRILLIANTLY designed & then explained by Andrew. To all involved: a huge BRAVO & TY!

  72. Dennis was awesome! Friendly and professional. He answered all our questions and was of great help! Thank you Dennis 😊 keep up the great work. You’re appreciated! …

  73. I want to thank Therese and her team for all the hard work they put in
    Helping my husband get his freedom mobility chair. Therese is a caring and patient person and helped with all the paperwork they sent us. There were some …

  74. Michelle and Terese gave me explained details of the process of getting a power chair and repairs are done in a timely manner because these two ladies are on the ball.. Thank You!!

  75. The most caring, professional people I have ever had the experience working with. Great communications. I truly thank them with all I have. I highly recommend them for all your mobility needs. Again thank you all for everything. I want to thank Therese personally for everything you have done for me.

  76. Linda was here from Freedom Mobility Center, she was awesome, very knowledgeable did everything that my husband asked her to adjust she knew exactly what to do. Thank you so much Linda really do appreciate it. Zach was just here a few …

  77. I feel representative is making an awesome effort to assist with my situation, he’s a good man, congratulations for having him as part of your team. Sincerely. Robert Carroll

  78. Had a 5 star tech visit today! Repair/replacement visit was a positive experience Zack was professional knowledgeable and helpful Had concerns about existing equipment issues and he took care of them on the spot as well as the …

  79. Karen is a wonderful representative for Freedom Mobility!!! Karen is compassionate and knowledgeable! I received excellent customer service! I wish every company had an employee like her! I appreciate the service I was provided! Thank you!

  80. Dennis is an excellent representative of your company. He explained thoroughly the procedures needed, answered all of my questions, and made the process of ordering my new power wheelchair easy for me. Thank you.

  81. Thank you Dennis! You are a true professional services addressed and resolved with a smile! Provided tips on Self repair on my husbands chair complete work in timely manner. His good spirit lifted mine😁😄
    Thank you Freedom Mobility. …

  82. My experience with every person I dealt with at Freedom Mobility was professional, kind, empathetic. Therese communicated with me every step of the way keeping me well informed. …

  83. Rick was so cool helped all the through the process even when my chair was finally delivered at my home. He showed me how to maneuver in my home, very thorough throughout the whole thing making sure I was good to go with my chair before he left. Awesome Job! Ty you guys! 🤘 …

  84. Dennis was very professional and respectful. Was very knowledgeable and helpful. Assisted me quickly and without any issues as well as kind. Definitely recommend and look forward to seeing him if possible if further appointments are required. 😊 …

  85. After an extremely difficult time dealing with Freedom Mobility they sent me an angel. The person they sent me to work on and fix my wheelchair also put batteries in it cleaned it up was super efficient extremely nice respectful and helpful …

  86. Thank you Zack. Extremely kind and personal in understanding what needed to be fixed on my wheelchairs. Was not just some one who gets paid. But he had a beautiful way of making it feel like you matter.. I remember living in LA and my …

  87. Dennis delivered my power chair today. I am very satisfied as to his professionalism. He greeted me with respect, explained everything thoroughly, and answered all my questions in detail. He is an awesome guy! Thank you!!

  88. Zack is a great asset to your company. He was very friendly and made me feel comfortable and was very informative . He answered every question and didn’t rush me or rush to leave like every person in sales or most fields do he took his …

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