The entire process with them was effortless. Everyone was kind and professional. I definitely recommend Freedom Mortgage to everyone who’s looking to finance or refinance. They answered all of my questions; absolutely no guess work on my end.
I have worked with Freedom Mortgage twice on my property and they have always been professional and informative. Very friendly and helpful staff. I would recommend Freedom Mortgage to anyone that is going to refinance their home.
My loan advisor, Alejandro Feliu, made my experience trouble free. He has professionalism and friendliness balanced with knowledge and a sense of confidence that leaves you knowing you are in good hands.
Horrible. Soulless. Inadequate customer service. The LO we worked with was a joke. If you’re looking for a lender who specializes in FHA or VA loans go to Mortgage Solutions Financial. You’ll be in better hands with MSF or frankly anyone else BUT Freedom Mortgage.
Even with an over 810 profile, good retirement income, and immediate compliance with doc requests, for over 4 months I had problems at every step, save the initial application. I attained a reprieve only, and immediately after the CFPB …
Brandon Shapiro went above and beyond helping us with the refinance. He was so patient with my daughter and I. At the time I was very sick and he had the patience of a saint. Thank you so much.
Overall, this was not a pleasant experience due to all the overlapping communication and continued requests for documentation, documents that had already been securely submitted. When time was running out, I was asked if I would be willing …
Freedom Mortgage is a very good company to work with. Very professional and friendly and they get it done for you. If you have a question they will give you an answer!
My experience was wonderful, I was able to refinance my home at an amazing low rate. The process was quick and easy and I will be using Freedom Mortgage again in the future
This is our second refinancing with Freedom Mortgage. We are very pleased with the professionalism & kindness in getting the transaction done in a timely manner. Keep up with the teamwork.
God bless all of you. Thank you.
As the former owner of a mortgage company, all I can say is outstanding…
Every single aspect of my experience both times I have refinanced. This last time, i had a clear to close in 4 days! HARD TO BEAT THIS PROFESSIONAL TEAM.
I hadn’t planned to refinance but I checked it out, my rate was great and in about 4 weeks it was complete. What’s not to like? They kept me up to date during the whole process.
After multiple botched attempts at getting it right, they did not impress me. The business model is intriguing. The performance of it, however, left much to be desired. They incessantly lost paperwork that was critical to getting the deal …
Had a great experience with Lydia Santiago and Freedom Mortage refinancing my home. They had exceeded my expectations, Lydia answered all my questions and concerns, very professional to work with. Everything was done in timely fashion up until the closing. Will recommend everyone to Freedom Mortage
As a Veteran, they were very helpful with getting me a better rate to refinance and save nearly $2400 per year. They took me from a 4.00% APR to a 2.625% what makes it sweeter, is that I was only 3 years into my original loan. This choice was a “no brainer”.
Refinanced my house. Great rate, easy process. Poor communication. At closing the fees were different. After closing, received a letter from previous lender about not receiving full payoff. Just required extra time but hopefully is resolved.
After a disaster of a refi with Freedom a year ago, I was asked to refi again. It saves me money and ended up being no charge to me.
The process was better this time but still has problems inside Freedom. The …
The only reason we have Freedom Mortgage as our lender is because our original lender sold our loan (among many others) to them. FM’s communication is AWFUL. They stalk you with phone calls, texts and regardless of checking the box that …
The only fly in the process was finding out through a phone call that I could not complete the transition until May 6th as I tried unsuccessfully when the email first arrived and each day thereafter until I called and was told to wait a few more days until the 6th when the transition would work.
I just completed a refinance of my mortgage with Freedom Mortgage. the process was seamless, easy and everyone I spoke with from the loan officer through the processor and closer were wonderful and answered all my questions. Great job.
JON PORRICELLI the absolute best I’ve ever worked with. Will look to him and Freedom Mortgage for my future home purchases and any necessary refinancing. RECOMMENDED FOR ALL VA FINANCING OPTIONS.
I called into speak w a customer representative. She was pleasant, patient and extremely helpful and supportive. Thank you for easing my worries while trying to make sure my beginnings are strong, confident and correct 😊 …
This company bought our home loan from our original company and trying to refi was a nightmare. We never had one advocate or case worker which always made it too hard to get info. They never communicated clearly and after our 4th time where …
Robert Shaw and Freedom Mortgage made my mortgage process painless! Robert was professional, courteous, and extremely knowledgeable. He and the team at Freedom Mortgage kept me abreast of the status of my application every step of the way and we closed on time! I highly recommend Robert Shaw and the team at Freedom Mortgage.
I had a tree land on my house May 4th ’21 causing substantial damage. After receiving insurance check, I sent it off to the mortgage company to endorse on June 11th. Earlier in the year I had a claim from damaged shingles and I followed …
I would not recommend working with Freedom. I refinanced with them and it took 4 months longer than expected. I sent over the same documents to them multiple times and the agents I worked with stopped responding to my emails and phone calls. It was one of the most frustrating experiences of working with a company I’ve ever endured.
Worst experience I have ever had. Took two months to close my loan. The title company they used didn’t know the legality of refinancing While going through a divorce. Had to get my lawyer involved. The numbers on my Closing documents were …
Was excited about refinancing to get a cheaper payment. Only wound up saying $74 dollars a month after 3 reschedules, and being told I didn’t have to have any money at close, I had to put money down out of pocket for a refinance. All in all I can’t complain, I saved some money but will not probably refi with you all again.
The home appraisal took Much longer than expected and the closing date was delayed due to this. Getting in touch with the right people and the responses needed was difficult at times. Otherwise, my experience was acceptable. Thank you, SSF
The absolute worst experience. It took 4 months to close a simple refinance. I never spoke to the same person more than a couple times before my file was transferred to someone else. The actual loan officer NEVER returned my phone calls or emails. Go somewhere else!
The refinance process with Freedom Mortgage was seamless. They actually call the customer regularly to provide status even when there is no update. Representatives are friendly and responsive. I cant believe the process was so easy.
The process was very smooth Freedom mortgage took care to explain and follow-up on every process to ensure we knew what was happening at any given time. An EXCELLENT company to get your mortgage with. I would recommend them HIGHLY!
Freedom Mortgage was easy to work with. They were clear about expectations and prompt in responding to queries. I will certainly consider them the next time I am looking for house financing.
Basically a smooth process. I was already a customer, just refinancing. There was a hiccup on their part in the beginning. They told me to call to get the 72hr closing disclosure but didn’t give me the name/phone number of who to call. I …
I intially started my request about May 18th for a VA refinance as the rates have dropped so much recently. I went from a 3.875 with USAA (origionally funded back in 2018) to a 2.2 % rate. I’m saving over 300 a month in my refinance. We …
Mrs Shonette Robinson, the loan officer and customer advocate all worked in unison to get all the documents needed to close. Communication was exellent and will recommend your services.
Our refi process with Freedom Mortgage was terrible. We were lied to about closing costs, asked for the same documents multiple times, employees would not call us back to answer questions, and closing numbers were based off of expired …
Went from 5 star to 1. After Lying and screwing us out of our locked in rate. We went with another mortgage copany who actually did what they promised. Ed Gosselin – Total Mortgage
I hate leaving negative reviews, but I really feel like this one is needed. Although your staff was super friendly and helpful, I felt like they ALL failed in communicating with one another. I am not sure if this is an issue with your …
This was the most smooth and stress free experience we’ve ever had regarding any financing. We’d like to thank everyone involved! Highly recommend Freedom Mortgage!
The explanation of what I was doing when signing paperwork was not very good. A matter of fact the paperwork was absolutely wrong initially. They got things done in a fairly timely fashion do not work with Eric roaring and movement mortgage they are absolutely terrible. Freedom mortgage did a much better job than Eric Roaring….
Believe the bad reviews. Our experience was similar. They contacted ME. they asked me if I wanted to refinance. They ask for the same documents over and over because the process drags on for months. No one seems to ever know what the status …
Very disappointed!!! Took 4 months to close our loan (Feb-Jun). 2 closings cancelled by Freedom Mortgage the day of closing without advance notice, 3rd closing mobile notary sent to wrong address. Started the process in Feb and finally …
The worst service ever! Had a streamline loan they called me for. They purchased my loan and said they could save me hundreds a month, 30 day close, no out of pocket. Took me 9 months to close and 3 notary requests because the paperwork was …
The folks at Freedom Mortgage reached out to me as a current customer and helped me lower my mortgage rate to the lowest available. Great service, communications and fast turn around. Saved Big Time!
Great rates – worst communication in the business. Do not expect anything to be done in a timely or complete manner. Do expect to repeat yourself multiple times. Do expect Freedom to do the absolute minimum or less at every turn. If you …
Kevin, Tarius and everyone else that helped us throughout our refinance process were amazing!! We got a great rate, many fees waived and got rid of our PMI!! Everyone helped us out so much and made it as streamline and easy to process down …
Freedom Mortgage exceeded all our expectations and made the refinancing process a breeze and hassle free. Everybody we worked with was courteous, professional and very helpful. We will definitely be referring Freedom and using them in the future for all our mortgage needs.
Our initial conversation was not with our actual loan officer, however he was the most helpful during the one phone conversation we had with him. Afterwards, we had 3-4 other people call us and it made us very uneasy. They had mixed …
I LOVE FREEDOM MORTGAGE! My initial mortgage was through them, also they provided a service call a streamline refinance, allowing their customers to take advantage of the lowered interest rate. I’ve done this three time with them and each time they contacted me.
Avoid like the plague. Hardly any continuity in dealing with the lender. Always a new person who was clueless of my loan. Multiple mistakes were made by the lender including 1) Over $1500 error on my closing sheet (I discovered). 2) Closing …
Working to refinance my mortgage at this time with all that is going on in the world was the best experience we’ve had since the pandemic hit. Everything was explained and it was all an easy process, I’d do it again with Freedom Mortgage, they’re the best.
Freedom Mortgage contacted us about refinancing our existing loan. A great interest rate coupled with no closing costs were a big motivation on our part. The application and approval was flawless, (VA Loan). Not once did we ever feel uncomfortable with the process!!!
I would give 0 stars if I could. The loan took from March 29 to June 9, 2021 to close, and the numbers still were not as I requested. They have a process of NOT being able to speak with the people who do the numbers. At least five people …
My mortgage was bought by Freedom recently and I was contacted by them to do a re-fi. They promised to keep my term the same, no closing costs or points and lower my interest rate. It seemed like a no lose situation. I honestly feel like I …
As recent mortgage transfers from Homepoint Financial we found every CSA person we spoke to was refreshingly positive, helpful, and seemed to like their jobs. Agent #4946, Scott, assisted welcoming us to Freedom Mortgage and was a fountain of information and goodhearted conversation. Thank all of you for such positive experiences.
The professionals at Freedom Mortgage helped my family save a lot of money by guiding us through an efficient, easy process to refinance our home. I was very pleased with every aspect of the process and would recommend them to anyone financing a home.
if you are looking for a great customer service experience do not contact Freedom Mortgage. They did not respond to emails, Customer Advocates, as they are titled, do not even have a phone nor do they respond to emails. I was frustrated every step of the way with my refi.
Refinance Rates and closing costs were competitive, however the communication during the process was horrendous. I received incorrect closing statement 4 x – had to cancel closing 2x as a result. Could never speak to the same person once the loan moved from the original sales person.
I refinanced my home for a lower interest rate and had several questions that I wanted answers to, but after several attempts I was unable to get a return call or an answer, ultimately I had a friend explain some things to me. So Freedom …
Freedom Mortgage offered my husband and I an excellent interest rate on our mortgage, which is going to save us thousands of dollars over the course of the loan. During the process, questions were answered promptly and professionally. I would highly recommend Freedom Mortgage to anyone in search of a mortgage company.
Charmaine Bazemore was PHENOMENAL.. She treated us so professionally and was so knowledgeable on the entire process. Thank you Freedom Mortgage team for helping us out on such a big financial decision for our family and home.
I had to withdraw from several refinance mortgage companies due to what was promised and what was delivered. Freedom Mortgage was on point. What was disclosed is what was delivered. Connor Delany did an outstanding job with every aspect of the refinance process. Highly recommend.
I just refinanced my home and it was so streamlined the easiest refinance I have ever experienced I received a great rate! And even reduce my mortgage 125. All the way around a Great Experience! I would recommend anyone to try their service it doesn’t hurt to know what options they
Complete lake of communication throughout the process, passed to multiple staff (8 in the end), missed closing date by a long shot (took 5 months to close), had two hard credit enquiries and two notary appointments after they didn’t turn up …
I applied to Freedom Mortgage in November and did not close until June. I had three different loan coordinators. The first two were useless. The third finally got the loan approved using the method I had suggested to both of the first …
I’ve been with Freedom Mortgage for about 10 years and I’ve always had a great experience from helping me get my loan back to good standing, cash-out refi, and a straight refi. Customer services has been great for me. I’m just grateful and thankful they took a chance on me. Blessings!
The streamlined refinance experience was one of the best I’ve ever had. They delivered on what they promised with no surprises or hassles. I was expecting some frustrations but was pleasantly surprised that I had absolutely none. Great rates. Great service. Great job!
Amazing rate and easy stream line. Also, the updates from all staff were great except with the Loan Officer I emailed and never received a response its’ always nice to feel special instead of an instant commission. I work in the Mortgage industry.
The WORST. Avoid at all cost. It took 5 months to close the refi. No one seemed to know anything about the mortgage process. Everyone hid behind emails. Few call backs, few return emails. I dealt with 10+ people. If you decide to use …
professional and extremely courteous warm customer service reps and loan officers to deal with. very positive experience. it is our second time we have refinanced our home with freedom mortgage and they know what they are doing!
Wish I could give this company zero stars. 4 and half months for a refinance for an existing loan as they are already my service provider. No one to escalate to as to why taking so long. I have over 810 credit score. Calling with weekly …
The only complaint (Not Freedom Mortgage) is all the paper work that’s involved just to refinance a home. Most of it is completely uncalled for, just more damn busy work.
Process was very muddled and not clear. I submitted documents more than 4 times before someone told me what was wrong with them (with an attitude) and I was finally able provide the appropriate document. Also, they don’t use online …
The process was automatic. Once things got rolling its was as though I was along for the ride. The rate provided was much better than I had before but worse than average. I was too far in the process to make changes in time because I was …
A good mortgage company. However, multiple times mistakes were made but were eventually corrected. Paperwork was required that they already had. Then they completed the loan paperwork without the resubmission? Multiple letters/texts/emails …
While it’s an incredibly busy time in the industry, my experience was pretty exceptionally bad. I’ve refinanced 5-6 times over the last 30 years and this was the worst. More than 150 days to close once I provided my information. Each …
This is my third experience with Freedom Mortgage with regard to Mortgage refinancing and I can’t say enough good things about them. They are professional, knowledgeable and very accommodating. I am very happy with how the refinance was handled and I would recommend them to anyone interested in a Mortgage or re-finance.
My mortgage got transferred to Freedom and we thought, oh well … just another mortgage company. We were wrong. They were the only firm to bring to our attention actual money saving options that we took advantage of. Extremely professional approach, no pushy sales pitches, no hidden agenda. We are happy customers!
Loan rate was pretty good for refinancing, but that’s about it. Communication and fon their end as well as finding someone who could understand the disclosures and make sense of something was impossible/horrendous. Loan officer went MIA and …
We are very pleased with Freedom Mortgage. The refinancing process was quick and efficient. We would recommend Freedom Mortgage to anyone who is looking to buy a house or to refinance. They are easy to work with and everyone we dealt with was very courteous and helpful.
I was contacted on a cold call about refinancing my current mortgage which is held by round point back in early December 2020. I decided to refinance and was told on the Tuesday of Christmas week that underwriting would approve my loan and …
Freedom contacted us about a free refi after Roundpoint bought our mortgage. They ignored my requests to use a specific title company. The process was double the amount of time because of it. They did NOT pay all the closing fees like they …
From start to finish Freedom Mortage showed gross incompetence. My loan officer was fired and no one contacted me for 2 weeks. She misplaced documents which no one told me. I resubmitted them, they were lost again. My customer advocate was …
I recently concluded a refinance with Freedom Mortgage and it was a disappointing experience. Between the poor communication, inaccurate information provided, continued delays and cancellations of closing dates (at least 3!) it was not a …
Refinance was easy and great communication. Only one hiccup where my closing had to be pushed and no one notified me until an hour before my scheduled time the notary reached out to me. It was then rescheduled and everything went smoothly. Good experience.
Worst experience ever. They don’t know how to listen or care about the customer. I can’t tell you how many times they called my wife to reschedule closing when she told them to call me. I never got a call until I had to call to reschedule. …
it took 11 months to get from application to closing for my VA refinance. the main problem was getting subordination clearance from TD America on my HELOC. First American and Freedom did an extremely poor job of staying on top of this step …
I would never use them again. Multiple issues. No accountability. It took significant time and energy on my part to sort it out. All and all, took almost 4 months to complete with all their mistakes. …
This was “by far” the best mortgage transaction experience I’ve ever had with a mortgage company. I will recommend Freedom Mortgage to anyone. The smoothest and most importantly professional experience ever. Everyone involved was truly an expert at their craft. Well done!!
I was contacted by Freedom Mortgage and told I could get a lower interest rate on my loan. I said I was interested and the process began. I never had to leave my home through the whole process, even closing. That was very important to me because of the pandemic. The whole process was easy, professional, and considerate.
Horrible experience. Absolutely horrible. I’ve not only spoken to multiple representatives to resolve our issue, but not one person has upheld their promise to call me back for an update or go the extra mile to help. …
I did get a very good mortgage rate through this company. However, other than the initial loan officer, the rest of the servicing was a nightmare. I was constantly passed to different customer service channels. They had inaccurate …
My two contacts with Freedom Mortgage were excellent ! Great expertise, very personable and courteous, and BEST of all, computer savvy to get our account up and working and accessible immeidately ! The BEST of the BEST !!! –Tesse
We had a very pleasant refinance experience with Freedom Mortgage. They are all above and beyond in knowledge, patience, professionalism, and honesty. We highly recommend that you give Freedom Mortgage a try when you are looking to …
We did a VA refinance. It took about three weeks. Freedom Mortgage offered the best rate without the fine print of so many other offers that require purchasing points to get the “low rate”. We were impressed with Russell Turner and everyone else we worked with along the way.
I initially reached out to freedom mortgage after receiving a mailing, and an agent took my call, darted an application, then said he would reach back out to me with further information. A couple weeks later I hadn’t heard back and he was …
Positive experience up until the end. Closing docs included property tax that we had already paid. Signed anyway figuring it would be taken care of. I have received conflicting responses to the problem. First it would be credited by the …
Would never recommend using Freedom Mortgage to refinance a home. I have a good job, my credit score is over 800 and they turned what should have been a 45 day experience into over 5 months. Too much stress. Go anywhere else.
The experience with freedom was amazing. The loan requirements were easy to get and the loan was clear to close in no time at all. I was kept up to date and the process was super simple. Easy peasy.
We are giving Freedom Mortgage one star, but if we could give zero we would. It took 5 months to get a refinance from this company, and we were already customers and have a great credit rating. They called us to refinance, not the other …
Even though our mortgage was sold to Freedom, we love the flexible payment options. Plus really appreciated how they contacted us to let us know lower interest rates were available. Refinance was a breeze. Only minor hiccups with title search company which Freedom stepped in to resolve.
Freedom Mortgage people are great, easy to work with. They make the entire process very easy to understand. They explain everything up front clearly. Very smooth process to complete the loan and the closing. I highly recommend Freedom Mortgage to anyone looking to finance a home.
My Loan Advisor with Freedom Mortgage is very knowledgeable in the home refinancing process. He provided me with all the needed information upfront and always ready to answer any questions. The Advisor displayed a high level of …
I wish I can give negative stars! This company is the worst company to work with. Their customer service representatives are clueless. I started the process of refinancing my home in June 2020 I went back and fourth for several months then …
I am usually hesitant to do anything mortgage related because I anticipate an arduous experience. However, with the changes in mortgage interest rates over the past year, I have refinanced with the Freedom Mortgage team more than once. I …
Would not recommend this company. I found it to be the most unorganized refinance I have ever had in my life. At times I thought I was being scammed. I had to send documents that I had already sent. Some of the requested documents, I …
Please be careful when using this company. We refinanced through them and speaking to the original loan representative, he made it sound perfect. He told us to pay our mortgage normally until all was done with the refinance. We did just …
Terrible. Process took almost a year and still wasn’t resolved. Huge lack of communication on their end. Highly recommend going somewhere else. Received calls on a weekly basis for months with each call being the same. One day I received …
Our loan officer was really good and the rates were great the rest of the process was very painful and prolonged. We were already using freedom mortgage when we decided to refinance to the lower rates.We are extremely sorry we did this as …
I’ve had a great experience with freedom Mortgage for my home loan. I have refinanced with them twice to lower my interest rate. The process is always smooth and quick. Everyone I’ve spoken with is polite and knowledgeable. I would recommend freedom Mortgage to other homeowners.
The rep repeatedly asked for a document from my fidelity that I could not find, even searching the entire site and speaking with a fidelity rep they confirmed there was not a document by that name (terms and conditions of withdrawl). She …
Christopher Ambrose is the most professional and personable ever. He always called me back, stayed in-the-know on all the activity during the loan process, and rather knocked me over with how great his service skills are. Because of him, I love FMC.
Overall, it was a great experience with Freedom Mortgage. My spouse and I just happily refinanced with them. The great interest rate and low payment we were able to obtain far outweighed the small humps experienced. After all a mortgage …
Freedom Mortgage made my recent re-finance the easiest lending process I have had. All contacts were friendly and professional, taking the time to explain all pertinent questions. The process was very transparent, no surprises or doubts. Thanks for being my mortgage lender.
Nothing is this world will give me greater pleasure than NEVER to have to talk to this mortgage company again! Since my loan was transferred to them, it’s been a headache of epic proportions! I can not express enough how much I hate them. …
“Freedom Mortgage” the gold standard of mortgages, Should be there motto. Quicken loans could learn and should learn a great deal in customer service from this excellent company. I have completed several mortgages with other companies and …
We recently refinanced our home through Freedom Mortgage and were extremely pleased with the professionalism of their representatives throughout the process, which went quickly and smoothly.
Personalities aside, the entire process went smooth, from initial contact to signing, communication was good, I really like the fact that Freedom mortgage doesn’t sell the note and I can continue to work with them as even there customer service is excellent, I really would recommend them for a mortgage!
We already had a VA home loan through Freedom Mortgage we were offered to refinance and get a cash out we did and in our case it was just over two months. Thank you Freedom Mortgage. …
When refinancing my VA mortgage I truly wanted to stay with Freedom Mortgage because they had been great servicing my existing loan without hiccup. They reached out to me nearly a year ago offering a much better rate but I’d tell them, “I’d …
Freedom Mortgage had a good rate, however a lot of companies did during this time. Every person but one (manager), had a different story of where my loan process was at? No one seemed to be on the same page on my loan. It took about 4 month …
The application process was fairly simple after I had initiated the request for refinancing. I had to call to find out the status of the loan approval. After that, the loan amount kept changing and getting lower than the original amount …
I would give zero stars if I could: Freedom Mortgage is the most pathologically disorganized company I have ever worked with. They charged the appraisal fee to me after promising to cover it; they asked for the same documentation multiple …
We were lied to regarding and refinance. After we the VETERN paid OUT OF POCKET for an appraisal, termite inspection, water test and raised our homeowners insurance we were told oh sorry our employee didn’t know you couldn’t refinance this …
Freedom Mortgage made my refi so easy and I got amazing rate!! Tony was amazing he took the time to explain everything and ensure all was done with in a timely matter! Because if my busy schedule they did an amazing thing and had my closing at my most convenient time as well as at the location of my choice!
The process with Freedom Mortgage, quite honestly, was abysmal. I never knew which person I needed to talk to. We were asked several times for documentation of our HOA fees, despite telling the reps several times that we planned to pay it …
We were first time home buyers. Freedom wasn’t the original company we went through, but when our loan was transferred over, a rep called and walked through everything with us. I appreciate how thorough they are and the fact that they are …
The Rate of loan was great…. Freedom was already my mortgage company it should have been easy to refinance. But it took over 9 Months and I just closed. I would have been savings $689 a month. It was not because I did not qualify and it …
Started loan app Nov 2020. Credit was pulled 3 times. Loan Officer went MIA for two weeks before I contacted customer service. Supervisor apologized and gave me a new loan officer. At that time new loan officer informed me my application …
Thank you Freedom M for being a great company and for hiring people like Mr. Davis. Outstanding customer service. I want to give Marcus Davis (NMLS #2112181) a special shout out. Wow! He made this whole experience so unbelievably easy. I …
I recently refinanced with Freedom Mortgage. My experience was quick and easy, from start to finish, correspondence and ease of electronic paperwork and comfort of personal information /security on-line. The Freedom Mortgage Team is …
I was contacted by Freedom Mortgage to refinance my new construction home April 14, 2021. It was canceled 3 times at the last minute due to calculation errors. One of the days I took off from work to close. I was not told what the issue …
Freedom Mortgage is a legit company. that I would deal with. The staff of the company is very professional when I was transferred to this company from another loan company. A loan advisor called me and asked if I would like to refinace my …
My experience with Freedom Mortgage was outstanding. They gave me an outstanding rate, answered all questions and concerns promptly and efficiently. They have a true gratitude for the service of veterans and I am happy I had the …
Seriously the worst customer service I have ever had. Although I got a great loan rate, it took over 6 months to close because the loan officers didn’t communicate in a timely manner and errors were in the original closing documents. I was …
Freedom Mortgage sucks. My original mortgage company sold all of my loans to them, and I have been stuck with them ever since. I have never in my life had to work with a company that provided such bad customer service from day one, coming …
This is genuinely one of the worst home refinance/streamline experiences I have ever experienced… First, I was told that the Mortgage payment was going to decrease about $260 a month. Just to find out that it was actually going to increase …
I cannot say enough about Freedom Mortgage, they are truly amazing!
They really walked me through the refinancing process; they made it painless for me! Every person I encountered was kind, personable, and professional. …
Great customer service experience! The loan processor when above and beyond in helping me overcome unexpected issues I ran into getting needed documentation. His patience and guidance was greatly appreciated! I am very happy to be part of the Freedom Mortgage family now. 🙂
I’ve used Freedom Mortgage on many different occasions and each time was streamlined and comfortable. All questions answered quickly and with ease. Extremely grateful for what they were able to do for me as a 100% disabled Army Veteran.
I had high hopes of Freedom Mortgage as I had read some good reviews. However into the process they were less than ideal. The communication was abysmal at best. My “Customer Advocate” was MIA 98% of the time. The loan officer was a fan of …
Refinanced my house with Freedom Mortgage. They added the VA funding fee to estimated closing costs. I called six different times through out the process and provided required documentation to prove I am exempt from the fee. Each time I …
Overall horrible experience while trying to refinance my mortgage. The 2 of the 3 individuals I worked with were wonderful and very responsive. But the 3rd made the experience miserable. There was an extreme lack of communication from …
My previous loan company sold me to this company and so far I’m glad they did! Got a call to refinance for better rate and it was super quick and easy. Got it done quickly and stayed informed the whole time. Good company!
After closing our mortgage, we were told that Freedom Mortgage was buying our loan. At first, we were anxious, as we had not dealt with them, and we had just purchased our first home. Since then, they have assisted us in refinancing our …
I don’t even know where to start with Freedom Mortgage. They cold called me about refinancing my loan back in November. The interest rate sounded great and they said it should be an easy process since they already had our loan. I started …
Great company for Veterans to work with. They keep us up to date on what is best interest rate and when to refinance. We have had them for over 10 years and they haven’t sold off our loan, which we love.
I had a great experience with my refinance through Freedom. The loan officer was very accommodating and helpful in setting up the required information and documentation needed. He made the process easier than it could have been, other other team members kept me updated throughout the entire process from start to close.
Everyone was professional and wonderful to work with. Process went smooth and easy. I have never had a problem with Freedom Mortgage and have had great experiences!
Liz made the rate reduction/refinance process so easy! They did everything they could to lower the out of pocket cost for us. A couple of emails, one phone call and a visit from a notary! We were done in less than 3 weeks. Overall I am super pleased and happy to have found this bank!
Freedom Mortgage was amazing in the process of us refinancing our home. We didn’t have plans at the time on refinancing but, the rates dropped and we were contacted to go over the details and how it could benefit us. After going over …
Probably one of THE MOST CONFUSING experiences we’ve ever had a far as home loans. Some of the items you asked for were totally ridiculous (a letter in regards to no ownership interest in a house we owned in KS more than five years ago). In …
Worst mortgage company I’ve ever worked with. Terrible communication, very sloppy work, failed to supply required disclosures prior to closing and three closings had to be rescheduled because of their mistakes. Would never, ever recommend. …
Was an existing client with a home loan. They called about a new offer that required no closing fees and saved me 1.25% interest yet with the same amount of time left on my loan. Saved some money, loan process was easy. I just got done …
We refinanced our home recently with Freedom Mortgage. They were also the company that held our original home loan. The process was very quick and they kept us informed along the way. The end terms were better than what we discussed …
Our mortgage was sold to Freedom mortgage and they offered a great deal to refinance at a lower rate. Everyone we dealt with were very professional and helpful. Freedom Mortgage is a great mortgage company and we will definitely send anyone needing a mortgage to them!
The Freedom Mortgage customer service department was outstanding. They guided me from start to finish throughout the entire mortgage refinancing process. As a first-time homeowner, the customer (consumer) service department navigated me …
helpful when I called them and website was easy to navigate, but did not receive notification from freedom on new loan transfer, just prior lender. please note that it takes about 5 days from date of loan transfer before you can make your first online payment.
The notary and Law firm assigned to us as well the Freedom Mortgage staff was excellent. We truly had a great experience and look forward to our next refinance
Freedom Mortgage is the best refinance mortgage company I ever dealt with. I got approved for one of the best interest rate and my credit wasn’t that good. It take about 3 weeks to close out the loan with no money out of my pocket. The process was so very simple. Thank you Freedom Mortgage
You need to communicate with the customer better and EACH OTHER. We got no calls about the refinance but a ton asking if I wanted to refinance…really?? Totally uncalled for.. Put a note in my file or something saying I’m already refinancing. Other then that I was happy with the whole process and they saved me a ton of money.
Terrible experience. My initial home loan was sold to Freedom. When interest rates dropped Freedom contacted me to take advantage of a special offer to get a lower rate on my loan. It all sounded great and Scott said I would be able to get …
Freedom Mortgage made the refinancing process very easy for us. We were hesitant at first because of what we had heard from others on how long and lengthy this process is. Freedom Mortgage exceeded our expectations as they made it fast and …
My wife and I worked with Gaynetta Holly. She was an absolute pleasure to do business with, as well as Freedom Mortgage. The entire process of refinancing our home was the best experience we could have hoped for. She made the process …
I would not recommend Freedom Mortgage to finance any loan. I was told there was lien against my property which, turned out to be an issue. Freedom Mortgage should’ve caught when they initially funded to the loan, as this was a refinance …
Recently refinanced with Freedom Mortgage and I’m glad I did. Two things that were top tier about this company is the great customer service and excellent communication. I received a call at least weekly to keep me updated on where we were …
My recent experience with Freedom Mortgage was an easy process. They explained everything as things progressed and kept me informed. The online process was easy to understand and follow. Being a senior citizen, that was very important to …
I had the most amazing experience in refinancing my home with Freedom Mortgage recently. I was driving to the grocery store and got a call asking if I wanted to refinance my home. I already had a pretty good rate so it wasn’t #1 on my list …
I would like to especially thank Joe Oteri and Jennifer Moore for their excellent information and guidance throughout the loan process! They were both easy to work with and made the refinance loan process seamless, while at the same time being professional and efficient. I appreciated the outstanding support from Joe and Jennifer!
I have been with Freedom Mortgage through two homes and refinances that have been outstanding throughout my association with this company. Every step of the way, Freedom Mortgage has saved me money and made the process easy. I’m a very happy home owner with Freedom Mortgage.
When dealing with my finances, a reliable customer service team is very important to me. I have found the customer service at Freedom Mortgage exceptional, quick to respond, and dedicated to me as a customer. I also really appreciate the …
I just streamline the refinancing of my VA loan. This experience was the easiest and most hassle free I have encountered in my years of owning homes. Freedom Mortgage was the first company I talked to, when I started the process of shopping …
I’m a first time homeowner. My IRRL lowered my payments by almost $200/mo. Best rate among all competitors. They called me, at minimum, twice a week to give me updates even if there wasn’t any change which gave me opportunities to ask any …
Our loan was sold to Freedom shortly after buying our house in 2017. Had no issues with Freedom at any point.. their website is easy to use and I pay my mortgage online every month. I never had to call Freedom for any reason or deal with …
I bought my house with a VA loan through Freedom Mortgage several years ago. I got the best rate available at the time, and since then have refinanced with them several times as interest rates dropped. They’ve always been great to work …
Freedom Mortgage was great with the refinance of my home. Great representatives who guided me through the process the whole way. It was quick and not much documents required. I went from a 30 year loan to a 10 year loan and I will save …
I refinanced my home with Freedom and it was extremely unpleasant. My initial loan officer, Courtney Farkas five months to complete a refinance which included approximately sixteen calls from me to Freedom to get an idea of where my loan …
Freedom mortgage did an excellent job with my refinancing of my property. I saved almost $500 a month. they were very thorough and reviewed the the process. I understood the next step and I received a significantly lower interest rate. …
My home loan was transferred to Freedom Mortgage about 3 years ago and it was a true upgrade from the previous company. Communication and customer service are great! We also just refinanced with them. The process was surprisingly easy. Highly recommended!
Freedom Mortgage has a super easy web site for making payments etc. and generally good customer service, but I had to call at least 5 times before I got someone who actually helped me with the refinance of our home. I was already a Freedom …
Mr. Nicholas Castro was the best, by the end of my commute to work one morning he had the ball rolling. I think him for his outstanding knowledge of VA loans. Christina and crew follow up and was very patient walking me through the process. I am glad to have my mortgage service by Freedom Mortgage now.
We just completed a refinance with Freedom Mortgage, and everyone involved, from start to finish, was awesome, and made the process easy. Keep up the excellent work.
Process was great, loan advisors kept me updated and provided superb insight into the status of the loan and inquiries that I had. Closing was very smooth, this is the painless loan and closing I’ve ever had. Thank you for all the hard work behind the scenes to get to the finish line, is greatly appreciated.
Your ReviewI would like to just give kudos to Deneska Graves and Ryan.Ford. They are the reason why I’m in my very first home. It feel so good to finally say that “home” something that I thought wasn’t going to happen. Mrs. Graves I’m so …
The personnel at Freedom mortgage have been the nicest, friendliest, most helpful, and most competent and knowledgeable people I have ever had the pleasure of working with. They kept in constant contact, everyone I spoke with was familiar …
My wife and I had a great experience refinancing our home. Our mortgage was sold to freedom mortgage and after receiving an offer with them decided to use them to refinance. The entire process took about 40 days and was stress free. Could …
Despite the current market fluctuations and rising interest rates in the housing market, Freedom Mortgage helped me take advantage of the equity in my home at a very competitive rate. Everyone I worked with were professional, efficient, and timely, which resulted in a much more expedient process than I had expected.
Freedom Mortgage handled our refinancing quickly and professionally. We saved a good bit on our Monthly payment while lowering our interest rate even more!
It was all done with ease by phone and email and then a couple of weeks later …
If Freedom Mortgage can purchase my mortgage from my bank without my permission, then why can’t they continue my autopay without my being made to set up the process over again?
Freedom Mortgage until we did the refi, was absolutely amazing. Then we did the refi… constantly in the first few weeks it was submit this and that, but I already had 3 other times. Then we received a 10 day comply or else and that’s when …
I’ve been with Freedom Mortgage for about 2 years. I have not had any problems with them at all. On the contrary, they have lowered my interest rate twice. They take care of closing costs and I did not even need to have home appraisers come …
I was initially cautious about refinancing with Freedom Mortgage. At the time of my research, the reviews and ratings were at an undesired level. Well in life, trust and taking chances go hand-in-hand for me and if I didn’t take a chance …
For a long time I have been with State Farm Bank because I had my auto loan through them and the mortgage on my home. When I had a problem with the payment not showing up I got transferred from operator to operator to dial tone. And I would …
The way they treated and sabotaged my parents is ridiculous. Documenting FALSE claims on their records and not admitting to their mistakes! I asked that my parents seek legal action against Freedom Mortgage because they should not be …
Great mortgage service. Our mortgage has been sold to Freedom Mortgage recently, and the transition process, account setup and payments were super easy and straightforward.
My refi went as smooth as possible due to all the fine people I dealt with. Instructions were clear & concise, and everyone made the process easy & worry free!
THANKS FREEDOM! 1
The entire process was seamless and the staff amazing! I’d like to give a big kudos to Amy! She took over my account and got it done!!!! Great job 😁. …
Freedom Mortgage was awesome! They got me lots of help and was very patient with me when I asked questions and needed more time. Thank you Freedom Mortgage.
This is my 2nd time going with freedom. I love them. This team I had this go around was wonderful (not that the last was horrible, cause it wasn’t). Trevor elm is by far the best for helping every step of the way. Great people to work with.
We were so pleased with the treatment we got from Janella Dunn. She was a pleasure to work with! She was always available to us when we needed her and always answered every question we had. The process with the underwriter was a horrible …
There was several different people that handled our loan, and it would have been nice to know that it would be passed around so much. I would expect that if I am working with one person, that this person is with me through the end. I …
Immensely pleasant and easy to work with. Caesar with customer service is excellent and worked with me to untangle a mess that ended up being a homeowner’s insurance error. Another gal assisted me last week for a different reason, I think …
2ND TIME AROUND WITH FREEDOM MORTGAGE. OVER A SPAN OF 13 YEARS, I’VE BOUGHT, SOLD AND BOUGHT AGAIN WITH THIS COMPANY. I THINK THAT’S A PRETTY STEADY RELATIONSHIP. GOOD AND EXPERIENCED CORPORATION
The team at Freedom was so great to work with. They were concerned about making sure our reason and goals for the refi was met. The took the time to answer our silly questions.
We were a little nervous to refinance and the fact that it was pretty much all done online. However, both Jacob and Tyson made it a very smooth process. They were both kind, helpful, and very easy to work with. The title company reps were …
I can only recommend this to my cheating exwife. she deserves the suffering of using this company.
And have mercy on your soul if you need to make and insurance claim. you may as …
I hardly write reviews for anything but felt like I would be doing a disservice to any family out there who has worked hard to purchase a home if I didn’t leave one here for them. The people who left reviews before were correct in leaving 1 …
Riyan Flannelly is FANTASTIC!! She was caring, worked hard, and followed-up on a constant basis. She also returned phone calls and emails promptly. Others that we had worked with did not return emails nor phone calls (I do understand we …
I had a mortgage with Freedom Mortgage and they reached out when they found out I was a veteran and offered me a Re-Fi at 100% loan to value which gave me enough cash to get rid of a ton of unsecured debt. This company has been terrific !!
The overall experience with my home financing was great! I do think there are 2 people people that were absolutely OUTSTANDING during this process. Mr. James Deiter answered any and all of my questions with precision and transparency. One …
Joshua and Emad were both amazing in my refinance process. I expected the refinance would be expensive and not an option for me. Josh assisted me by running numbers and helping me consolidate my credit card debt. He made the process super …
ABSOLUTELY worst company I have dealt with. The “customer service” is useless, illiterate and do not understand basic questions. This corporation make their own rules forcing you to pay for a PMI you no longer need and when asking them for …
They constantly advertise their ability to handle VA loans, yet we’ve had nothing but problems from them for seven months now. I get different answers every time I speak to a different customer care or tax department representative, and …
Our Loan associate was awesome to work with during our loan process. She was very quick to reply to any questions that we had throughout this process. It took us approx 3 weeks to close. She reached out and clearly explained everyting we …
really appreciate the loan officer that helped us Chad Spencer and the customer service rep, Jessica Cendejas. Their help was invaluable throughout this experience. Although we didn’t end up closing with loan officer, Amy Glines, and …
our customer service, representative Erika Rulapaugh was phenomenal ! She knows the process so well and is always on top of all the moving parts within the mortgage process. Freedom is fortunate to have her as an employee. Please recognize her for her exceptional work .
From Jane, to Kessler, to Ryan, I appreciated the time and effort they put into our mortgage application. They were responsive and took time to explain the processes and items needed to get to successful closing. They are knowledgeable of VA loan application and provided stellar services!
we just completed a refinance with Freedom with cash out (VA LOAN) yes we took the hit on the interest rate but believe it will drop and then we will revisit for a IRRL. …
We had a lot back – forward of documents to make corrections that were provided from the beginning that caused me to pay extra fees on some accounts we were looking to pay off. Thank you Allena Nelson!!! She was my best resource to answer …
Trying to refinance. My husband and I keep fixing the house, then they say something else is wrong. They fix the house again, then they say something else is wrong. They won’t just tell us everything at once so we can fix everything at …
Everyone who assisted me during this process was excellent. Allen Cross started me off with a solid positive experience. Allen’s manager, Chad Stewart was also wonderful, along with Brian Gillespie and John Monaco, who helped finalize the …
My mortgage processor was converted to Freedom Mortgage and the change was handles seamlessly. I was favorably impressed by the ease at which I was able to set up autopayments. NO complexity like other organizations. They are also good communicators. So far, so good all the way around.
I have been a customer for seven years and have never had a late payment. My payment increased by less than $100/month but I was never notified by Freedom. I made my payment on time but since it was short (due to the increase) Freedom …
We experienced a very smooth transition from our previous mortgage company to Freedom Mortgage. Set up our account online and recurring payment using Freedoms App with ease. All went very well. Thanks for welcoming us aboard!
We had a wonderful experience with Freedom Mortgage. Everyone we encountered was incredibly friendly and happy to work with us, answered all of our questions and got back to us in a timely manner. As far as homeowner experiences go, refinancing our loan was a relatively painless experience!
**Update to my original post** After posting about Freedom Mortgage on multiple social media platforms, I did receive their attention after posting on Twitter. I was assigned a customer relations specialist within 48 hours or so of posting …
About Loan Originating Officer: Irina Somerdin was a very knowledgeable and resourceful loan officer. She dedicated patience and indivisible attention so we could close on our house in record time! By helping us understand the process and …
I recently closed on a cash out refinance with Freedom Mortgage. I read reviews and was a little skeptical at first. But they were amazing, especially Scott Tate. He was very through and communicated with me and answers all my questions. …
This company bought my mortgage last year. The customer service is probably the worst, maybe even on par with comcast. I have been waiting for weeks and weeks for my insurance money from hurricane Ian (which tore up my roof). The insurance …
The entire process with them was effortless. Everyone was kind and professional. I definitely recommend Freedom Mortgage to everyone who’s looking to finance or refinance. They answered all of my questions; absolutely no guess work on my end.
I have worked with Freedom Mortgage twice on my property and they have always been professional and informative. Very friendly and helpful staff. I would recommend Freedom Mortgage to anyone that is going to refinance their home.
My loan advisor, Alejandro Feliu, made my experience trouble free. He has professionalism and friendliness balanced with knowledge and a sense of confidence that leaves you knowing you are in good hands.
Horrible. Soulless. Inadequate customer service. The LO we worked with was a joke. If you’re looking for a lender who specializes in FHA or VA loans go to Mortgage Solutions Financial. You’ll be in better hands with MSF or frankly anyone else BUT Freedom Mortgage.
Even with an over 810 profile, good retirement income, and immediate compliance with doc requests, for over 4 months I had problems at every step, save the initial application. I attained a reprieve only, and immediately after the CFPB …
Brandon Shapiro went above and beyond helping us with the refinance. He was so patient with my daughter and I. At the time I was very sick and he had the patience of a saint. Thank you so much.
Overall, this was not a pleasant experience due to all the overlapping communication and continued requests for documentation, documents that had already been securely submitted. When time was running out, I was asked if I would be willing …
Freedom Mortgage is a very good company to work with. Very professional and friendly and they get it done for you. If you have a question they will give you an answer!
Excellent company. Fantastic website. Keep it easy and customers will be happy !!
My experience was wonderful, I was able to refinance my home at an amazing low rate. The process was quick and easy and I will be using Freedom Mortgage again in the future
This is our second refinancing with Freedom Mortgage. We are very pleased with the professionalism & kindness in getting the transaction done in a timely manner. Keep up with the teamwork.
God bless all of you. Thank you.
As the former owner of a mortgage company, all I can say is outstanding…
Every single aspect of my experience both times I have refinanced. This last time, i had a clear to close in 4 days! HARD TO BEAT THIS PROFESSIONAL TEAM.
I hadn’t planned to refinance but I checked it out, my rate was great and in about 4 weeks it was complete. What’s not to like? They kept me up to date during the whole process.
After multiple botched attempts at getting it right, they did not impress me. The business model is intriguing. The performance of it, however, left much to be desired. They incessantly lost paperwork that was critical to getting the deal …
Had a great experience with Lydia Santiago and Freedom Mortage refinancing my home. They had exceeded my expectations, Lydia answered all my questions and concerns, very professional to work with. Everything was done in timely fashion up until the closing. Will recommend everyone to Freedom Mortage
As a Veteran, they were very helpful with getting me a better rate to refinance and save nearly $2400 per year. They took me from a 4.00% APR to a 2.625% what makes it sweeter, is that I was only 3 years into my original loan. This choice was a “no brainer”.
Refinanced my house. Great rate, easy process. Poor communication. At closing the fees were different. After closing, received a letter from previous lender about not receiving full payoff. Just required extra time but hopefully is resolved.
After a disaster of a refi with Freedom a year ago, I was asked to refi again. It saves me money and ended up being no charge to me.
The process was better this time but still has problems inside Freedom. The …
The only reason we have Freedom Mortgage as our lender is because our original lender sold our loan (among many others) to them. FM’s communication is AWFUL. They stalk you with phone calls, texts and regardless of checking the box that …
The only fly in the process was finding out through a phone call that I could not complete the transition until May 6th as I tried unsuccessfully when the email first arrived and each day thereafter until I called and was told to wait a few more days until the 6th when the transition would work.
I just completed a refinance of my mortgage with Freedom Mortgage. the process was seamless, easy and everyone I spoke with from the loan officer through the processor and closer were wonderful and answered all my questions. Great job.
JON PORRICELLI the absolute best I’ve ever worked with. Will look to him and Freedom Mortgage for my future home purchases and any necessary refinancing. RECOMMENDED FOR ALL VA FINANCING OPTIONS.
I called into speak w a customer representative. She was pleasant, patient and extremely helpful and supportive. Thank you for easing my worries while trying to make sure my beginnings are strong, confident and correct 😊 …
This company bought our home loan from our original company and trying to refi was a nightmare. We never had one advocate or case worker which always made it too hard to get info. They never communicated clearly and after our 4th time where …
Robert Shaw and Freedom Mortgage made my mortgage process painless! Robert was professional, courteous, and extremely knowledgeable. He and the team at Freedom Mortgage kept me abreast of the status of my application every step of the way and we closed on time! I highly recommend Robert Shaw and the team at Freedom Mortgage.
I had a tree land on my house May 4th ’21 causing substantial damage. After receiving insurance check, I sent it off to the mortgage company to endorse on June 11th. Earlier in the year I had a claim from damaged shingles and I followed …
I would not recommend working with Freedom. I refinanced with them and it took 4 months longer than expected. I sent over the same documents to them multiple times and the agents I worked with stopped responding to my emails and phone calls. It was one of the most frustrating experiences of working with a company I’ve ever endured.
Worst experience I have ever had. Took two months to close my loan. The title company they used didn’t know the legality of refinancing While going through a divorce. Had to get my lawyer involved. The numbers on my Closing documents were …
Was excited about refinancing to get a cheaper payment. Only wound up saying $74 dollars a month after 3 reschedules, and being told I didn’t have to have any money at close, I had to put money down out of pocket for a refinance. All in all I can’t complain, I saved some money but will not probably refi with you all again.
The home appraisal took Much longer than expected and the closing date was delayed due to this. Getting in touch with the right people and the responses needed was difficult at times. Otherwise, my experience was acceptable. Thank you, SSF
The absolute worst experience. It took 4 months to close a simple refinance. I never spoke to the same person more than a couple times before my file was transferred to someone else. The actual loan officer NEVER returned my phone calls or emails. Go somewhere else!
The refinance process with Freedom Mortgage was seamless. They actually call the customer regularly to provide status even when there is no update. Representatives are friendly and responsive. I cant believe the process was so easy.
The process was very smooth Freedom mortgage took care to explain and follow-up on every process to ensure we knew what was happening at any given time. An EXCELLENT company to get your mortgage with. I would recommend them HIGHLY!
Freedom Mortgage was easy to work with. They were clear about expectations and prompt in responding to queries. I will certainly consider them the next time I am looking for house financing.
Basically a smooth process. I was already a customer, just refinancing. There was a hiccup on their part in the beginning. They told me to call to get the 72hr closing disclosure but didn’t give me the name/phone number of who to call. I …
I intially started my request about May 18th for a VA refinance as the rates have dropped so much recently. I went from a 3.875 with USAA (origionally funded back in 2018) to a 2.2 % rate. I’m saving over 300 a month in my refinance. We …
Mrs Shonette Robinson, the loan officer and customer advocate all worked in unison to get all the documents needed to close. Communication was exellent and will recommend your services.
Our refi process with Freedom Mortgage was terrible. We were lied to about closing costs, asked for the same documents multiple times, employees would not call us back to answer questions, and closing numbers were based off of expired …
Went from 5 star to 1. After Lying and screwing us out of our locked in rate. We went with another mortgage copany who actually did what they promised. Ed Gosselin – Total Mortgage
I hate leaving negative reviews, but I really feel like this one is needed. Although your staff was super friendly and helpful, I felt like they ALL failed in communicating with one another. I am not sure if this is an issue with your …
This was the most smooth and stress free experience we’ve ever had regarding any financing. We’d like to thank everyone involved! Highly recommend Freedom Mortgage!
The explanation of what I was doing when signing paperwork was not very good. A matter of fact the paperwork was absolutely wrong initially. They got things done in a fairly timely fashion do not work with Eric roaring and movement mortgage they are absolutely terrible. Freedom mortgage did a much better job than Eric Roaring….
Believe the bad reviews. Our experience was similar. They contacted ME. they asked me if I wanted to refinance. They ask for the same documents over and over because the process drags on for months. No one seems to ever know what the status …
Very disappointed!!! Took 4 months to close our loan (Feb-Jun). 2 closings cancelled by Freedom Mortgage the day of closing without advance notice, 3rd closing mobile notary sent to wrong address. Started the process in Feb and finally …
The worst service ever! Had a streamline loan they called me for. They purchased my loan and said they could save me hundreds a month, 30 day close, no out of pocket. Took me 9 months to close and 3 notary requests because the paperwork was …
The folks at Freedom Mortgage reached out to me as a current customer and helped me lower my mortgage rate to the lowest available. Great service, communications and fast turn around. Saved Big Time!
Great rates – worst communication in the business. Do not expect anything to be done in a timely or complete manner. Do expect to repeat yourself multiple times. Do expect Freedom to do the absolute minimum or less at every turn. If you …
Kevin, Tarius and everyone else that helped us throughout our refinance process were amazing!! We got a great rate, many fees waived and got rid of our PMI!! Everyone helped us out so much and made it as streamline and easy to process down …
Freedom Mortgage exceeded all our expectations and made the refinancing process a breeze and hassle free. Everybody we worked with was courteous, professional and very helpful. We will definitely be referring Freedom and using them in the future for all our mortgage needs.
Our initial conversation was not with our actual loan officer, however he was the most helpful during the one phone conversation we had with him. Afterwards, we had 3-4 other people call us and it made us very uneasy. They had mixed …
I LOVE FREEDOM MORTGAGE! My initial mortgage was through them, also they provided a service call a streamline refinance, allowing their customers to take advantage of the lowered interest rate. I’ve done this three time with them and each time they contacted me.
Our re-fi experience couldn,t be better,we are pleased with our friends at Freedom Mortgage.
Avoid like the plague. Hardly any continuity in dealing with the lender. Always a new person who was clueless of my loan. Multiple mistakes were made by the lender including 1) Over $1500 error on my closing sheet (I discovered). 2) Closing …
Working to refinance my mortgage at this time with all that is going on in the world was the best experience we’ve had since the pandemic hit. Everything was explained and it was all an easy process, I’d do it again with Freedom Mortgage, they’re the best.
Phenomenal company! My husband is a Veteran, and this company has been exceptional to work with.
Freedom Mortgage contacted us about refinancing our existing loan. A great interest rate coupled with no closing costs were a big motivation on our part. The application and approval was flawless, (VA Loan). Not once did we ever feel uncomfortable with the process!!!
I would give 0 stars if I could. The loan took from March 29 to June 9, 2021 to close, and the numbers still were not as I requested. They have a process of NOT being able to speak with the people who do the numbers. At least five people …
My mortgage was bought by Freedom recently and I was contacted by them to do a re-fi. They promised to keep my term the same, no closing costs or points and lower my interest rate. It seemed like a no lose situation. I honestly feel like I …
As recent mortgage transfers from Homepoint Financial we found every CSA person we spoke to was refreshingly positive, helpful, and seemed to like their jobs. Agent #4946, Scott, assisted welcoming us to Freedom Mortgage and was a fountain of information and goodhearted conversation. Thank all of you for such positive experiences.
The professionals at Freedom Mortgage helped my family save a lot of money by guiding us through an efficient, easy process to refinance our home. I was very pleased with every aspect of the process and would recommend them to anyone financing a home.
Freedom Mortgage was Awesome in helping me with a loan for a new house! Thank you 😁 …
if you are looking for a great customer service experience do not contact Freedom Mortgage. They did not respond to emails, Customer Advocates, as they are titled, do not even have a phone nor do they respond to emails. I was frustrated every step of the way with my refi.
Refinance Rates and closing costs were competitive, however the communication during the process was horrendous. I received incorrect closing statement 4 x – had to cancel closing 2x as a result. Could never speak to the same person once the loan moved from the original sales person.
I refinanced my home for a lower interest rate and had several questions that I wanted answers to, but after several attempts I was unable to get a return call or an answer, ultimately I had a friend explain some things to me. So Freedom …
Freedom Mortgage offered my husband and I an excellent interest rate on our mortgage, which is going to save us thousands of dollars over the course of the loan. During the process, questions were answered promptly and professionally. I would highly recommend Freedom Mortgage to anyone in search of a mortgage company.
Charmaine Bazemore was PHENOMENAL.. She treated us so professionally and was so knowledgeable on the entire process. Thank you Freedom Mortgage team for helping us out on such a big financial decision for our family and home.
I had to withdraw from several refinance mortgage companies due to what was promised and what was delivered. Freedom Mortgage was on point. What was disclosed is what was delivered. Connor Delany did an outstanding job with every aspect of the refinance process. Highly recommend.
I just refinanced my home and it was so streamlined the easiest refinance I have ever experienced I received a great rate! And even reduce my mortgage 125. All the way around a Great Experience! I would recommend anyone to try their service it doesn’t hurt to know what options they
Complete lake of communication throughout the process, passed to multiple staff (8 in the end), missed closing date by a long shot (took 5 months to close), had two hard credit enquiries and two notary appointments after they didn’t turn up …
I applied to Freedom Mortgage in November and did not close until June. I had three different loan coordinators. The first two were useless. The third finally got the loan approved using the method I had suggested to both of the first …
I’ve been with Freedom Mortgage for about 10 years and I’ve always had a great experience from helping me get my loan back to good standing, cash-out refi, and a straight refi. Customer services has been great for me. I’m just grateful and thankful they took a chance on me. Blessings!
The streamlined refinance experience was one of the best I’ve ever had. They delivered on what they promised with no surprises or hassles. I was expecting some frustrations but was pleasantly surprised that I had absolutely none. Great rates. Great service. Great job!
Amazing rate and easy stream line. Also, the updates from all staff were great except with the Loan Officer I emailed and never received a response its’ always nice to feel special instead of an instant commission. I work in the Mortgage industry.
Outstanding service from start to finish. My loan officer, Miranda, was superb. I highly recommend Freedom Mortgage especially for veterans.
The WORST. Avoid at all cost. It took 5 months to close the refi. No one seemed to know anything about the mortgage process. Everyone hid behind emails. Few call backs, few return emails. I dealt with 10+ people. If you decide to use …
professional and extremely courteous warm customer service reps and loan officers to deal with. very positive experience. it is our second time we have refinanced our home with freedom mortgage and they know what they are doing!
Wish I could give this company zero stars. 4 and half months for a refinance for an existing loan as they are already my service provider. No one to escalate to as to why taking so long. I have over 810 credit score. Calling with weekly …
The only complaint (Not Freedom Mortgage) is all the paper work that’s involved just to refinance a home. Most of it is completely uncalled for, just more damn busy work.
Process was very muddled and not clear. I submitted documents more than 4 times before someone told me what was wrong with them (with an attitude) and I was finally able provide the appropriate document. Also, they don’t use online …
The process was automatic. Once things got rolling its was as though I was along for the ride. The rate provided was much better than I had before but worse than average. I was too far in the process to make changes in time because I was …
A good mortgage company. However, multiple times mistakes were made but were eventually corrected. Paperwork was required that they already had. Then they completed the loan paperwork without the resubmission? Multiple letters/texts/emails …
While it’s an incredibly busy time in the industry, my experience was pretty exceptionally bad. I’ve refinanced 5-6 times over the last 30 years and this was the worst. More than 150 days to close once I provided my information. Each …
This is my third experience with Freedom Mortgage with regard to Mortgage refinancing and I can’t say enough good things about them. They are professional, knowledgeable and very accommodating. I am very happy with how the refinance was handled and I would recommend them to anyone interested in a Mortgage or re-finance.
My mortgage got transferred to Freedom and we thought, oh well … just another mortgage company. We were wrong. They were the only firm to bring to our attention actual money saving options that we took advantage of. Extremely professional approach, no pushy sales pitches, no hidden agenda. We are happy customers!
Loan rate was pretty good for refinancing, but that’s about it. Communication and fon their end as well as finding someone who could understand the disclosures and make sense of something was impossible/horrendous. Loan officer went MIA and …
We are very pleased with Freedom Mortgage. The refinancing process was quick and efficient. We would recommend Freedom Mortgage to anyone who is looking to buy a house or to refinance. They are easy to work with and everyone we dealt with was very courteous and helpful.
I was contacted on a cold call about refinancing my current mortgage which is held by round point back in early December 2020. I decided to refinance and was told on the Tuesday of Christmas week that underwriting would approve my loan and …
Freedom contacted us about a free refi after Roundpoint bought our mortgage. They ignored my requests to use a specific title company. The process was double the amount of time because of it. They did NOT pay all the closing fees like they …
transitioning from my other Mortgage company was so simple with Freedom Mortgage..I highly recommend them
From start to finish Freedom Mortage showed gross incompetence. My loan officer was fired and no one contacted me for 2 weeks. She misplaced documents which no one told me. I resubmitted them, they were lost again. My customer advocate was …
I recently concluded a refinance with Freedom Mortgage and it was a disappointing experience. Between the poor communication, inaccurate information provided, continued delays and cancellations of closing dates (at least 3!) it was not a …
Refinance was easy and great communication. Only one hiccup where my closing had to be pushed and no one notified me until an hour before my scheduled time the notary reached out to me. It was then rescheduled and everything went smoothly. Good experience.
Easy to use had previous account with Freedom Mortgage with bill pay from Banking Account.
Worst experience ever. They don’t know how to listen or care about the customer. I can’t tell you how many times they called my wife to reschedule closing when she told them to call me. I never got a call until I had to call to reschedule. …
it took 11 months to get from application to closing for my VA refinance. the main problem was getting subordination clearance from TD America on my HELOC. First American and Freedom did an extremely poor job of staying on top of this step …
I would never use them again. Multiple issues. No accountability. It took significant time and energy on my part to sort it out. All and all, took almost 4 months to complete with all their mistakes. …
This was “by far” the best mortgage transaction experience I’ve ever had with a mortgage company. I will recommend Freedom Mortgage to anyone. The smoothest and most importantly professional experience ever. Everyone involved was truly an expert at their craft. Well done!!
I was contacted by Freedom Mortgage and told I could get a lower interest rate on my loan. I said I was interested and the process began. I never had to leave my home through the whole process, even closing. That was very important to me because of the pandemic. The whole process was easy, professional, and considerate.
Horrible experience. Absolutely horrible. I’ve not only spoken to multiple representatives to resolve our issue, but not one person has upheld their promise to call me back for an update or go the extra mile to help. …
I did get a very good mortgage rate through this company. However, other than the initial loan officer, the rest of the servicing was a nightmare. I was constantly passed to different customer service channels. They had inaccurate …
My two contacts with Freedom Mortgage were excellent ! Great expertise, very personable and courteous, and BEST of all, computer savvy to get our account up and working and accessible immeidately ! The BEST of the BEST !!! –Tesse
We had a very pleasant refinance experience with Freedom Mortgage. They are all above and beyond in knowledge, patience, professionalism, and honesty. We highly recommend that you give Freedom Mortgage a try when you are looking to …
We did a VA refinance. It took about three weeks. Freedom Mortgage offered the best rate without the fine print of so many other offers that require purchasing points to get the “low rate”. We were impressed with Russell Turner and everyone else we worked with along the way.
I initially reached out to freedom mortgage after receiving a mailing, and an agent took my call, darted an application, then said he would reach back out to me with further information. A couple weeks later I hadn’t heard back and he was …
Positive experience up until the end. Closing docs included property tax that we had already paid. Signed anyway figuring it would be taken care of. I have received conflicting responses to the problem. First it would be credited by the …
Would never recommend using Freedom Mortgage to refinance a home. I have a good job, my credit score is over 800 and they turned what should have been a 45 day experience into over 5 months. Too much stress. Go anywhere else.
Freedom offered rates and terms that were competitive and representative of the market conditions at the time we execute our loan. …
The experience with freedom was amazing. The loan requirements were easy to get and the loan was clear to close in no time at all. I was kept up to date and the process was super simple. Easy peasy.
We are giving Freedom Mortgage one star, but if we could give zero we would. It took 5 months to get a refinance from this company, and we were already customers and have a great credit rating. They called us to refinance, not the other …
Even though our mortgage was sold to Freedom, we love the flexible payment options. Plus really appreciated how they contacted us to let us know lower interest rates were available. Refinance was a breeze. Only minor hiccups with title search company which Freedom stepped in to resolve.
This is the best and smoothest mortgage transition we have ever experienced. Good job.
Freedom Mortgage people are great, easy to work with. They make the entire process very easy to understand. They explain everything up front clearly. Very smooth process to complete the loan and the closing. I highly recommend Freedom Mortgage to anyone looking to finance a home.
My Loan Advisor with Freedom Mortgage is very knowledgeable in the home refinancing process. He provided me with all the needed information upfront and always ready to answer any questions. The Advisor displayed a high level of …
I wish I can give negative stars! This company is the worst company to work with. Their customer service representatives are clueless. I started the process of refinancing my home in June 2020 I went back and fourth for several months then …
Great group of people to work with. great interst in us and what we wanted and carried the ball through to the end great great team we had.
I am usually hesitant to do anything mortgage related because I anticipate an arduous experience. However, with the changes in mortgage interest rates over the past year, I have refinanced with the Freedom Mortgage team more than once. I …
Would not recommend this company. I found it to be the most unorganized refinance I have ever had in my life. At times I thought I was being scammed. I had to send documents that I had already sent. Some of the requested documents, I …
Please be careful when using this company. We refinanced through them and speaking to the original loan representative, he made it sound perfect. He told us to pay our mortgage normally until all was done with the refinance. We did just …
Terrible. Process took almost a year and still wasn’t resolved. Huge lack of communication on their end. Highly recommend going somewhere else. Received calls on a weekly basis for months with each call being the same. One day I received …
Our loan officer was really good and the rates were great the rest of the process was very painful and prolonged. We were already using freedom mortgage when we decided to refinance to the lower rates.We are extremely sorry we did this as …
I’ve had a great experience with freedom Mortgage for my home loan. I have refinanced with them twice to lower my interest rate. The process is always smooth and quick. Everyone I’ve spoken with is polite and knowledgeable. I would recommend freedom Mortgage to other homeowners.
The rep repeatedly asked for a document from my fidelity that I could not find, even searching the entire site and speaking with a fidelity rep they confirmed there was not a document by that name (terms and conditions of withdrawl). She …
I think this is the o time our mortgage has ended up at Freedom. It all works well for us.
Christopher Ambrose is the most professional and personable ever. He always called me back, stayed in-the-know on all the activity during the loan process, and rather knocked me over with how great his service skills are. Because of him, I love FMC.
Overall, it was a great experience with Freedom Mortgage. My spouse and I just happily refinanced with them. The great interest rate and low payment we were able to obtain far outweighed the small humps experienced. After all a mortgage …
Freedom Mortgage made my recent re-finance the easiest lending process I have had. All contacts were friendly and professional, taking the time to explain all pertinent questions. The process was very transparent, no surprises or doubts. Thanks for being my mortgage lender.
Nothing is this world will give me greater pleasure than NEVER to have to talk to this mortgage company again! Since my loan was transferred to them, it’s been a headache of epic proportions! I can not express enough how much I hate them. …
“Freedom Mortgage” the gold standard of mortgages, Should be there motto. Quicken loans could learn and should learn a great deal in customer service from this excellent company. I have completed several mortgages with other companies and …
We recently refinanced our home through Freedom Mortgage and were extremely pleased with the professionalism of their representatives throughout the process, which went quickly and smoothly.
Personalities aside, the entire process went smooth, from initial contact to signing, communication was good, I really like the fact that Freedom mortgage doesn’t sell the note and I can continue to work with them as even there customer service is excellent, I really would recommend them for a mortgage!
We already had a VA home loan through Freedom Mortgage we were offered to refinance and get a cash out we did and in our case it was just over two months. Thank you Freedom Mortgage. …
When refinancing my VA mortgage I truly wanted to stay with Freedom Mortgage because they had been great servicing my existing loan without hiccup. They reached out to me nearly a year ago offering a much better rate but I’d tell them, “I’d …
Freedom Mortgage had a good rate, however a lot of companies did during this time. Every person but one (manager), had a different story of where my loan process was at? No one seemed to be on the same page on my loan. It took about 4 month …
The application process was fairly simple after I had initiated the request for refinancing. I had to call to find out the status of the loan approval. After that, the loan amount kept changing and getting lower than the original amount …
I would give zero stars if I could: Freedom Mortgage is the most pathologically disorganized company I have ever worked with. They charged the appraisal fee to me after promising to cover it; they asked for the same documentation multiple …
We were lied to regarding and refinance. After we the VETERN paid OUT OF POCKET for an appraisal, termite inspection, water test and raised our homeowners insurance we were told oh sorry our employee didn’t know you couldn’t refinance this …
Freedom Mortgage made my refi so easy and I got amazing rate!! Tony was amazing he took the time to explain everything and ensure all was done with in a timely matter! Because if my busy schedule they did an amazing thing and had my closing at my most convenient time as well as at the location of my choice!
The process with Freedom Mortgage, quite honestly, was abysmal. I never knew which person I needed to talk to. We were asked several times for documentation of our HOA fees, despite telling the reps several times that we planned to pay it …
We were first time home buyers. Freedom wasn’t the original company we went through, but when our loan was transferred over, a rep called and walked through everything with us. I appreciate how thorough they are and the fact that they are …
The Rate of loan was great…. Freedom was already my mortgage company it should have been easy to refinance. But it took over 9 Months and I just closed. I would have been savings $689 a month. It was not because I did not qualify and it …
Started loan app Nov 2020. Credit was pulled 3 times. Loan Officer went MIA for two weeks before I contacted customer service. Supervisor apologized and gave me a new loan officer. At that time new loan officer informed me my application …
Thank you Freedom M for being a great company and for hiring people like Mr. Davis. Outstanding customer service. I want to give Marcus Davis (NMLS #2112181) a special shout out. Wow! He made this whole experience so unbelievably easy. I …
I recently refinanced with Freedom Mortgage. My experience was quick and easy, from start to finish, correspondence and ease of electronic paperwork and comfort of personal information /security on-line. The Freedom Mortgage Team is …
I was contacted by Freedom Mortgage to refinance my new construction home April 14, 2021. It was canceled 3 times at the last minute due to calculation errors. One of the days I took off from work to close. I was not told what the issue …
Freedom Mortgage is a legit company. that I would deal with. The staff of the company is very professional when I was transferred to this company from another loan company. A loan advisor called me and asked if I would like to refinace my …
My experience with Freedom Mortgage was outstanding. They gave me an outstanding rate, answered all questions and concerns promptly and efficiently. They have a true gratitude for the service of veterans and I am happy I had the …
Seriously the worst customer service I have ever had. Although I got a great loan rate, it took over 6 months to close because the loan officers didn’t communicate in a timely manner and errors were in the original closing documents. I was …
Freedom Mortgage sucks. My original mortgage company sold all of my loans to them, and I have been stuck with them ever since. I have never in my life had to work with a company that provided such bad customer service from day one, coming …
This is genuinely one of the worst home refinance/streamline experiences I have ever experienced… First, I was told that the Mortgage payment was going to decrease about $260 a month. Just to find out that it was actually going to increase …
The team processed my refinance quickly and met/exceeded my expectations at each step. They are focused on customer support and meeting your needs.
I cannot say enough about Freedom Mortgage, they are truly amazing!
They really walked me through the refinancing process; they made it painless for me! Every person I encountered was kind, personable, and professional. …
Great customer service experience! The loan processor when above and beyond in helping me overcome unexpected issues I ran into getting needed documentation. His patience and guidance was greatly appreciated! I am very happy to be part of the Freedom Mortgage family now. 🙂
Very positive experience – staff was helpful, timely in responses, and friendly. We made correct choice to work with Freedom Mortgage.
I’ve used Freedom Mortgage on many different occasions and each time was streamlined and comfortable. All questions answered quickly and with ease. Extremely grateful for what they were able to do for me as a 100% disabled Army Veteran.
I had high hopes of Freedom Mortgage as I had read some good reviews. However into the process they were less than ideal. The communication was abysmal at best. My “Customer Advocate” was MIA 98% of the time. The loan officer was a fan of …
Refinanced my house with Freedom Mortgage. They added the VA funding fee to estimated closing costs. I called six different times through out the process and provided required documentation to prove I am exempt from the fee. Each time I …
Overall horrible experience while trying to refinance my mortgage. The 2 of the 3 individuals I worked with were wonderful and very responsive. But the 3rd made the experience miserable. There was an extreme lack of communication from …
My previous loan company sold me to this company and so far I’m glad they did! Got a call to refinance for better rate and it was super quick and easy. Got it done quickly and stayed informed the whole time. Good company!
After closing our mortgage, we were told that Freedom Mortgage was buying our loan. At first, we were anxious, as we had not dealt with them, and we had just purchased our first home. Since then, they have assisted us in refinancing our …
I don’t even know where to start with Freedom Mortgage. They cold called me about refinancing my loan back in November. The interest rate sounded great and they said it should be an easy process since they already had our loan. I started …
Great company for Veterans to work with. They keep us up to date on what is best interest rate and when to refinance. We have had them for over 10 years and they haven’t sold off our loan, which we love.
I had a great experience with my refinance through Freedom. The loan officer was very accommodating and helpful in setting up the required information and documentation needed. He made the process easier than it could have been, other other team members kept me updated throughout the entire process from start to close.
Everyone was professional and wonderful to work with. Process went smooth and easy. I have never had a problem with Freedom Mortgage and have had great experiences!
Liz made the rate reduction/refinance process so easy! They did everything they could to lower the out of pocket cost for us. A couple of emails, one phone call and a visit from a notary! We were done in less than 3 weeks. Overall I am super pleased and happy to have found this bank!
Freedom Mortgage was amazing in the process of us refinancing our home. We didn’t have plans at the time on refinancing but, the rates dropped and we were contacted to go over the details and how it could benefit us. After going over …
Probably one of THE MOST CONFUSING experiences we’ve ever had a far as home loans. Some of the items you asked for were totally ridiculous (a letter in regards to no ownership interest in a house we owned in KS more than five years ago). In …
Worst mortgage company I’ve ever worked with. Terrible communication, very sloppy work, failed to supply required disclosures prior to closing and three closings had to be rescheduled because of their mistakes. Would never, ever recommend. …
Was an existing client with a home loan. They called about a new offer that required no closing fees and saved me 1.25% interest yet with the same amount of time left on my loan. Saved some money, loan process was easy. I just got done …
We refinanced our home recently with Freedom Mortgage. They were also the company that held our original home loan. The process was very quick and they kept us informed along the way. The end terms were better than what we discussed …
Our mortgage was sold to Freedom mortgage and they offered a great deal to refinance at a lower rate. Everyone we dealt with were very professional and helpful. Freedom Mortgage is a great mortgage company and we will definitely send anyone needing a mortgage to them!
The Freedom Mortgage customer service department was outstanding. They guided me from start to finish throughout the entire mortgage refinancing process. As a first-time homeowner, the customer (consumer) service department navigated me …
helpful when I called them and website was easy to navigate, but did not receive notification from freedom on new loan transfer, just prior lender. please note that it takes about 5 days from date of loan transfer before you can make your first online payment.
The notary and Law firm assigned to us as well the Freedom Mortgage staff was excellent. We truly had a great experience and look forward to our next refinance
Freedom Mortgage is the best refinance mortgage company I ever dealt with. I got approved for one of the best interest rate and my credit wasn’t that good. It take about 3 weeks to close out the loan with no money out of my pocket. The process was so very simple. Thank you Freedom Mortgage
You need to communicate with the customer better and EACH OTHER. We got no calls about the refinance but a ton asking if I wanted to refinance…really?? Totally uncalled for.. Put a note in my file or something saying I’m already refinancing. Other then that I was happy with the whole process and they saved me a ton of money.
Terrible experience. My initial home loan was sold to Freedom. When interest rates dropped Freedom contacted me to take advantage of a special offer to get a lower rate on my loan. It all sounded great and Scott said I would be able to get …
Freedom Mortgage made the refinancing process very easy for us. We were hesitant at first because of what we had heard from others on how long and lengthy this process is. Freedom Mortgage exceeded our expectations as they made it fast and …
My wife and I worked with Gaynetta Holly. She was an absolute pleasure to do business with, as well as Freedom Mortgage. The entire process of refinancing our home was the best experience we could have hoped for. She made the process …
I would not recommend Freedom Mortgage to finance any loan. I was told there was lien against my property which, turned out to be an issue. Freedom Mortgage should’ve caught when they initially funded to the loan, as this was a refinance …
Recently refinanced with Freedom Mortgage and I’m glad I did. Two things that were top tier about this company is the great customer service and excellent communication. I received a call at least weekly to keep me updated on where we were …
My recent experience with Freedom Mortgage was an easy process. They explained everything as things progressed and kept me informed. The online process was easy to understand and follow. Being a senior citizen, that was very important to …
I had the most amazing experience in refinancing my home with Freedom Mortgage recently. I was driving to the grocery store and got a call asking if I wanted to refinance my home. I already had a pretty good rate so it wasn’t #1 on my list …
I would like to especially thank Joe Oteri and Jennifer Moore for their excellent information and guidance throughout the loan process! They were both easy to work with and made the refinance loan process seamless, while at the same time being professional and efficient. I appreciated the outstanding support from Joe and Jennifer!
I have been with Freedom Mortgage through two homes and refinances that have been outstanding throughout my association with this company. Every step of the way, Freedom Mortgage has saved me money and made the process easy. I’m a very happy home owner with Freedom Mortgage.
When dealing with my finances, a reliable customer service team is very important to me. I have found the customer service at Freedom Mortgage exceptional, quick to respond, and dedicated to me as a customer. I also really appreciate the …
I just streamline the refinancing of my VA loan. This experience was the easiest and most hassle free I have encountered in my years of owning homes. Freedom Mortgage was the first company I talked to, when I started the process of shopping …
I’m a first time homeowner. My IRRL lowered my payments by almost $200/mo. Best rate among all competitors. They called me, at minimum, twice a week to give me updates even if there wasn’t any change which gave me opportunities to ask any …
Our loan was sold to Freedom shortly after buying our house in 2017. Had no issues with Freedom at any point.. their website is easy to use and I pay my mortgage online every month. I never had to call Freedom for any reason or deal with …
I bought my house with a VA loan through Freedom Mortgage several years ago. I got the best rate available at the time, and since then have refinanced with them several times as interest rates dropped. They’ve always been great to work …
Freedom Mortgage was great with the refinance of my home. Great representatives who guided me through the process the whole way. It was quick and not much documents required. I went from a 30 year loan to a 10 year loan and I will save …
I refinanced my home with Freedom and it was extremely unpleasant. My initial loan officer, Courtney Farkas five months to complete a refinance which included approximately sixteen calls from me to Freedom to get an idea of where my loan …
Freedom mortgage did an excellent job with my refinancing of my property. I saved almost $500 a month. they were very thorough and reviewed the the process. I understood the next step and I received a significantly lower interest rate. …
My home loan was transferred to Freedom Mortgage about 3 years ago and it was a true upgrade from the previous company. Communication and customer service are great! We also just refinanced with them. The process was surprisingly easy. Highly recommended!
Freedom Mortgage has a super easy web site for making payments etc. and generally good customer service, but I had to call at least 5 times before I got someone who actually helped me with the refinance of our home. I was already a Freedom …
Mr. Nicholas Castro was the best, by the end of my commute to work one morning he had the ball rolling. I think him for his outstanding knowledge of VA loans. Christina and crew follow up and was very patient walking me through the process. I am glad to have my mortgage service by Freedom Mortgage now.
We just completed a refinance with Freedom Mortgage, and everyone involved, from start to finish, was awesome, and made the process easy. Keep up the excellent work.
Process was great, loan advisors kept me updated and provided superb insight into the status of the loan and inquiries that I had. Closing was very smooth, this is the painless loan and closing I’ve ever had. Thank you for all the hard work behind the scenes to get to the finish line, is greatly appreciated.
Our refinance process was smooth and easy. We had great costumer service and communication! We would be happy to refer others to Freedom Mortgage!
Your ReviewI would like to just give kudos to Deneska Graves and Ryan.Ford. They are the reason why I’m in my very first home. It feel so good to finally say that “home” something that I thought wasn’t going to happen. Mrs. Graves I’m so …
The personnel at Freedom mortgage have been the nicest, friendliest, most helpful, and most competent and knowledgeable people I have ever had the pleasure of working with. They kept in constant contact, everyone I spoke with was familiar …
My wife and I had a great experience refinancing our home. Our mortgage was sold to freedom mortgage and after receiving an offer with them decided to use them to refinance. The entire process took about 40 days and was stress free. Could …
Despite the current market fluctuations and rising interest rates in the housing market, Freedom Mortgage helped me take advantage of the equity in my home at a very competitive rate. Everyone I worked with were professional, efficient, and timely, which resulted in a much more expedient process than I had expected.
Freedom Mortgage handled our refinancing quickly and professionally. We saved a good bit on our Monthly payment while lowering our interest rate even more!
It was all done with ease by phone and email and then a couple of weeks later …
If Freedom Mortgage can purchase my mortgage from my bank without my permission, then why can’t they continue my autopay without my being made to set up the process over again?
The transition to Freedom Mortgage was effortless, and they have an IOS App, which is critical for me. No complaints here, thanks.
Freedom Mortgage until we did the refi, was absolutely amazing. Then we did the refi… constantly in the first few weeks it was submit this and that, but I already had 3 other times. Then we received a 10 day comply or else and that’s when …
I’ve been with Freedom Mortgage for about 2 years. I have not had any problems with them at all. On the contrary, they have lowered my interest rate twice. They take care of closing costs and I did not even need to have home appraisers come …
We were switched from a different lender, but the process was very smooth. We were informed well, and it required little action on our part.
I was initially cautious about refinancing with Freedom Mortgage. At the time of my research, the reviews and ratings were at an undesired level. Well in life, trust and taking chances go hand-in-hand for me and if I didn’t take a chance …
For a long time I have been with State Farm Bank because I had my auto loan through them and the mortgage on my home. When I had a problem with the payment not showing up I got transferred from operator to operator to dial tone. And I would …
The way they treated and sabotaged my parents is ridiculous. Documenting FALSE claims on their records and not admitting to their mistakes! I asked that my parents seek legal action against Freedom Mortgage because they should not be …
Great mortgage service. Our mortgage has been sold to Freedom Mortgage recently, and the transition process, account setup and payments were super easy and straightforward.
Very friendly customer service. For the first time, I’m glad that my loan was moved to a new company. Glad to be with Freedom Mortgage!
My refi went as smooth as possible due to all the fine people I dealt with. Instructions were clear & concise, and everyone made the process easy & worry free!
THANKS FREEDOM! 1
The entire process was seamless and the staff amazing! I’d like to give a big kudos to Amy! She took over my account and got it done!!!! Great job 😁. …
Freedom Mortgage was awesome! They got me lots of help and was very patient with me when I asked questions and needed more time. Thank you Freedom Mortgage.
This is my 2nd time going with freedom. I love them. This team I had this go around was wonderful (not that the last was horrible, cause it wasn’t). Trevor elm is by far the best for helping every step of the way. Great people to work with.
We were so pleased with the treatment we got from Janella Dunn. She was a pleasure to work with! She was always available to us when we needed her and always answered every question we had. The process with the underwriter was a horrible …
There was several different people that handled our loan, and it would have been nice to know that it would be passed around so much. I would expect that if I am working with one person, that this person is with me through the end. I …
CLERICAL MISTAKE COST ME THOUSANDS OF DOLLARS
I refinanced in 2020 and my paper work was messed up. They left out a portion of …
Immensely pleasant and easy to work with. Caesar with customer service is excellent and worked with me to untangle a mess that ended up being a homeowner’s insurance error. Another gal assisted me last week for a different reason, I think …
2ND TIME AROUND WITH FREEDOM MORTGAGE. OVER A SPAN OF 13 YEARS, I’VE BOUGHT, SOLD AND BOUGHT AGAIN WITH THIS COMPANY. I THINK THAT’S A PRETTY STEADY RELATIONSHIP. GOOD AND EXPERIENCED CORPORATION
Very professional. We were kept informed every step of the way. All our questions and concerns addressed in a timely manner. Great experience.
The team at Freedom was so great to work with. They were concerned about making sure our reason and goals for the refi was met. The took the time to answer our silly questions.
We were a little nervous to refinance and the fact that it was pretty much all done online. However, both Jacob and Tyson made it a very smooth process. They were both kind, helpful, and very easy to work with. The title company reps were …
Excellent customer service and servicing of our loans. Would definitely do business with Freedom Mortgage again!
I can only recommend this to my cheating exwife. she deserves the suffering of using this company.
And have mercy on your soul if you need to make and insurance claim. you may as …
I hardly write reviews for anything but felt like I would be doing a disservice to any family out there who has worked hard to purchase a home if I didn’t leave one here for them. The people who left reviews before were correct in leaving 1 …
Riyan Flannelly is FANTASTIC!! She was caring, worked hard, and followed-up on a constant basis. She also returned phone calls and emails promptly. Others that we had worked with did not return emails nor phone calls (I do understand we …
I had a mortgage with Freedom Mortgage and they reached out when they found out I was a veteran and offered me a Re-Fi at 100% loan to value which gave me enough cash to get rid of a ton of unsecured debt. This company has been terrific !!
The overall experience with my home financing was great! I do think there are 2 people people that were absolutely OUTSTANDING during this process. Mr. James Deiter answered any and all of my questions with precision and transparency. One …
Joshua and Emad were both amazing in my refinance process. I expected the refinance would be expensive and not an option for me. Josh assisted me by running numbers and helping me consolidate my credit card debt. He made the process super …
ABSOLUTELY worst company I have dealt with. The “customer service” is useless, illiterate and do not understand basic questions. This corporation make their own rules forcing you to pay for a PMI you no longer need and when asking them for …
They constantly advertise their ability to handle VA loans, yet we’ve had nothing but problems from them for seven months now. I get different answers every time I speak to a different customer care or tax department representative, and …
Our Loan associate was awesome to work with during our loan process. She was very quick to reply to any questions that we had throughout this process. It took us approx 3 weeks to close. She reached out and clearly explained everyting we …
really appreciate the loan officer that helped us Chad Spencer and the customer service rep, Jessica Cendejas. Their help was invaluable throughout this experience. Although we didn’t end up closing with loan officer, Amy Glines, and …
our customer service, representative Erika Rulapaugh was phenomenal ! She knows the process so well and is always on top of all the moving parts within the mortgage process. Freedom is fortunate to have her as an employee. Please recognize her for her exceptional work .
From Jane, to Kessler, to Ryan, I appreciated the time and effort they put into our mortgage application. They were responsive and took time to explain the processes and items needed to get to successful closing. They are knowledgeable of VA loan application and provided stellar services!
we just completed a refinance with Freedom with cash out (VA LOAN) yes we took the hit on the interest rate but believe it will drop and then we will revisit for a IRRL. …
We had a lot back – forward of documents to make corrections that were provided from the beginning that caused me to pay extra fees on some accounts we were looking to pay off. Thank you Allena Nelson!!! She was my best resource to answer …
Trying to refinance. My husband and I keep fixing the house, then they say something else is wrong. They fix the house again, then they say something else is wrong. They won’t just tell us everything at once so we can fix everything at …
Everyone who assisted me during this process was excellent. Allen Cross started me off with a solid positive experience. Allen’s manager, Chad Stewart was also wonderful, along with Brian Gillespie and John Monaco, who helped finalize the …
My mortgage processor was converted to Freedom Mortgage and the change was handles seamlessly. I was favorably impressed by the ease at which I was able to set up autopayments. NO complexity like other organizations. They are also good communicators. So far, so good all the way around.
I have been a customer for seven years and have never had a late payment. My payment increased by less than $100/month but I was never notified by Freedom. I made my payment on time but since it was short (due to the increase) Freedom …
We experienced a very smooth transition from our previous mortgage company to Freedom Mortgage. Set up our account online and recurring payment using Freedoms App with ease. All went very well. Thanks for welcoming us aboard!
We had a wonderful experience with Freedom Mortgage. Everyone we encountered was incredibly friendly and happy to work with us, answered all of our questions and got back to us in a timely manner. As far as homeowner experiences go, refinancing our loan was a relatively painless experience!
**Update to my original post** After posting about Freedom Mortgage on multiple social media platforms, I did receive their attention after posting on Twitter. I was assigned a customer relations specialist within 48 hours or so of posting …
About Loan Originating Officer: Irina Somerdin was a very knowledgeable and resourceful loan officer. She dedicated patience and indivisible attention so we could close on our house in record time! By helping us understand the process and …
I recently closed on a cash out refinance with Freedom Mortgage. I read reviews and was a little skeptical at first. But they were amazing, especially Scott Tate. He was very through and communicated with me and answers all my questions. …
This company bought my mortgage last year. The customer service is probably the worst, maybe even on par with comcast. I have been waiting for weeks and weeks for my insurance money from hurricane Ian (which tore up my roof). The insurance …