We are proud to serve our military since 1957 and our community. We are your local credit union that provides mortgages, auto loans, rewards … See more
Read More| Friday | 9AM to 6PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 10AM to 5PM |
| Thursday | 9AM to 5PM |
37570 S Gratiot Ave, Clinton Township, MI 48036
My girl Shelby is the absolute best. I always leave the drive through with a smile 😊 …
A1 customer service!
Recently had the pleasure of working with Aaron who was exceptionally patient with me while explaining the loan process. The loan was completed in less than 24 hrs! Arron handed off to Bradley who was also very informative!
Great service!!!!
Gary and Carol helped me implement a plan to leverage CDs for returns with out having to chase other banks for special saving account offers. They were able to beat their rates. I’m happy with the higher CD Rates they have now.
Great place and employees!
These are the nicest people anywhere
Very nice
Best credit union ever
Friendly courteous service
FREESTAR FINANCIAL HELPS ME TAKE MY DREAMS HIGHER.
Slow, terrible service, ridicules fees/charges for obscure reasons/services.
Dont bank with them. They make to many mistakes.
Love the service. Great place of business. Never disappointed.
The online website won’t work ever since they updated it and the app also does not work either it’s beginning to be very frustrating and inconvenient for me.
Rude tellers need to hire nicer people
I have been going here for maybe 15 years and have had a few mistakes but was fixed very quickly .if i have a problem they answer it to my understanding.
Jessica Reid was very helpful
Fast and courteous service..
This bank told me they could get me a loan and then denied me!! Too many mistakes here. Some of the staff here aren’t too friendly
Been going here many years someone must be ex employee or being paid to give them a 1 star. If you go here you will see there are friendly kind and work with you
Always great service. Been a member over 15 years.
Wonderful staff, love this place! Helped me get my auto loan at a great rate and easy time!!
The only problem I have is with the mobile deposits. I was told it would be available in two hours after the bank opens. I deposited my check at midnight. it’s noon, twelve hours later, and not posted yet.
ATM is always broke. There technology is old. And it’s not a good bank if you own a business. Hate this bank.
They have gone back to the old banking ways by charging $35 for overdrafts even though congress put an end to it they found a loophole and now are acting like a big bank not a member owned bank. Something stinks here.
I gave 2 stars because I was waiting in the drive through teller for way too long and all I wanted to do was pay on a loan 😐😐 You guys can do better than that. …
I have a very neutral opinion on this credit union. My main concern and complaint is that even though interest rates have gone up by so much…. the savings interest rate is 0.2? I can get up to 1.25% with an online BANK
The worst credit union I ever dealt with.
Needs longer drive thru hours. I work till 5 and have to take time off work just to do simple transactions
If you are getting “financial advice” Kerstyn Ketelhut she is a very bad person. She slanders people and businesses that she doesn’t like and sends people To businesses that pay her money.
This Credit Unions sucks, do not do business with them if you want to save money. Fees fees fees and definitely don’t get loans with them.
This review is for the location on Selfridge ANGB. I don’t have an account with them and they were still willing to make change for my yard sale and their staff was super friendly.
I cosigned a loan on a car here for my son, we got a great rate on the car and Briana the loan specialist was extremely helpful and an absolute delight to work with, highly recommend!!
Normally good however if something goes wrong on there end they refuse to fix there errors and ignore you as long as possible. Looking to change credit unions due to the horrible service.
Meagan was very nice and polite she fix all my problems with the app and even apologized for the ATM malfunction. Great customer service Meagan
In & out… fast and friendly staff with very exciting services!
This financial institution is horrible. The members are rude. Our Acct was hacked and they made me pay the fraudulent moneys. Then we tried to change the numbers on the account but it took ny noney being fraudulently taken for them to react. Long story short this place will rip u off!!!!!!!
Shelby was very helpful and courteous.
Horrible customer service. The online and app are so dated. They had to take the entire system off line to do the new ‘update’. Cannot log-in and phone WILL NOT EVEN CONNECT. When we did mortgage, they reduced my credit score 100 points. Avoid!!!!!
I highly recommend this credit union and mrs cherish helped me so much!! I sware I asked her at least 30 questions she answers them al and took good care of my husband and I! She made us very comfortable and we left knowing we made the right decision Mrs cherrish is ABSOLUTELY AMAZING!! So grateful to her
Very nice people I just absolutely love this credit union it’s one of the best credit union I’ve ever been with They have helped me out tremendously in so many different ways…. Thanks for everything
Beware, they do hard credit checks when you try to open an account. And they are incompatible with all types of money apps. (Cashapp, samsung pay, etc) and the check in lady is the rudest person ive ever encountered in a bank, she stares you up and down as if you are there to rob the bank with her nose turned up
Absolutely horrible bank. It took almost 3 months to do a mortgage. The service is terrible. I never received any phone calls about any information. I had to call at least once a week to see what the status was. Cancelling all my accounts and going to a real bank. Penny was the mortgage persons name and she was absolutely horrible.
They approved me for car loan when no one else would because I had 0 credit. I’ve it with them for 4 years now. Ended up moving a hour and a half away and I thought it’d make things difficult but their website was very easy to use, and ive now paid all of it off never missing one payment. I literally just paid it off 😂 …
Had many accounts with CMCCU before they were bought out or changed. Always had great service but today I called to find out where my new debit card was (my old one was cracked and I wanted to replace it), and they had me on hold 16 minutes …
Ashley is the best teller ever! Zero problems!
Customer for several decades and needed to have chargebacks done on unauthorized charges. They do not have anything to take care of this after working hours. When calling them Saturday night and following the prompts to get to card services …
I had a great experience with Joshua. I am not sure what the review below is talking about. He was very knowledgeable and helpful. He opened an account for me not long ago and he was very thorough and detailed while explaining the terms of …
Don’t ever change a thing. I been with you I think 10yrs.
I have been treated with the up most respect. The tellers and administrative personal have been polite always. I will never deal with a regular bank. I have never considered leaving your Credit Union. Thank you for your services… Peg
This place is comical like a joke would not recommend anyone to them hard pass
I have been with this company for 3 years and I started banking with them before their big change from CMCCU to Freestar Financial. I have not had any problems with them until recently and as a loyal customer I don’t feel comfortable with …
I have been with this bank for several years and I’m considering changing banks. Compared to a non credit union, these guys are not very knowledgeable. It took 3 hours to set up an account which I have no way of accessing until I receive my …
The people here are always so nice and I love the video screen in the drive through! I wish all banks had those!
❤️ my credit union! The staff are awesome! Their online banking and mobile app were recently updated and are so much better! I love how the app is branded with the credit union’s name and colors. Both are very clean and easy to use. I’m …
I’ve been banking with FreeStar for 25 years! I’ve always been taken care of here and if I had any issues they would always be resolved. Over the past few years thier edge above the competition has been deteriorating. Sad to say I’m leaving but it’s a clear cut decision for me. Overall, they are decent banking institution.
My only problem is you cannot call these people. It has taken them up to an hour to answer the phone. If I was guessing I would say there average pick up time is 10 to 15 minutes. Actually I liked central macomb better. Same service but they had enough employees to answer the phone
Shout out to St. Clair Shores branch Keri Schoenhher and staff about great service received 👏 processing loan app in 1 day. She and her staff went beyond and above to ” git er done” thanks so much! …
They don’t like helping people with their problems, pretty lazy staff and even lazier management that doesn’t think anything is their problem.
I have been a member for years and joined because I was sold on the benefits. This credit union is a joke. I’m withdrawing my money and closing this account. Everything is so difficult, they deny loans just because based on what underwriter is reviewing it.
Do not bank here. This isn’t a credit union this is a place that tries to strong arm you and try to consolidate your car loans when one loan isn’t an issue. They charge fees on everything and try to regulate what deductible you can have …
For 2 years in a row I did not receive a 1099-INT form. Carrie Tudball Looked it up and sent me a copy so I can file my Taxes. Professional, fast and efficient, first time corrected in two years!
I was a member here for several years and was sad to leave but I moved so I needed something closer to home. I closed all of my accounts out just to receive a letter 1 month later saying I owed over $180. The person never closed out my …
UPDATE..made a deposit and again insufficient fee applied AFTER I physically drove to the bank and made a deposit when their was NO fee applied. I wouldn’t recommend this bank for anyone. Tim made …
Ashlee P @ Clinton township location is a very friendly, Knowledgeable and always has a smile on her face when you walk through the door.
Nothing but great things. They never made me feel like a bother, or that I was asking for too much. I recently closed on an auto loan with FreeStar, and it was the best experience I’ve ever had in lending. Make it easy on yourself, and ask …
Ashlee @ the Clinton Township Michigan was the best a1 customer service very knowledgeable, answered all the questions, great personality, and excellent banker
I been a member of FreeStar Financial for 3 years. I also been building a good relationship with them I felt. I have 8 accounts with them to build a good credit history 2 auto loans one for 50,000 dollars an one for 25,000 dollars. Long …
Worst bank ever, won’t even help with fraud charges. Don’t bank with them if you know what’s good for you. At this point my whole family will be pulling our money out and finding a better bank.
Love my Credit Union especially Shelby from the Clinton twp Mi office, she is the absolute best!!!
Shelby one of the cashiers there, is exceptionally helpful cheerful and friendly! Like seeing her every time I come in to the drive-thru!
Hello my name is Barbara Green every time I’m @ the drive thru teller I always have a wonderful experience there one of your tellers there are so pleasant they always greet me with a beautiful smile so easy to talk to when I’m having a bad …
We have been members of FreeStar for just over a year. This hands down is the best credit union I have ever been a member of. Jamie Penzin has been there since day one. From assisting with opening our new account to most recently assisting …
Very friendly and helpful staff especially Shelby she greets you with a smile and is a credit to customer service if I could her a 10 star rating I would.
I used freestar for a motor sports loan online Briana was very helpful and very patient with all my questions, she worked with Sean the closer and together they got everything finished and approved in just 2 days.
Had a good size transaction and Shelby took good care in making it happen. Thanks again
The tellers are nice there, but I have to say Ashlee P. Is one of the friendliest, most charming tellers I have the pleasure of doing business with when I go there.
DO NOT BANK HERE THESE PEOPLE ARE SO UNTRUSTWORTHY THEY WITHHELD INFORMATION AND THEN FORCE YOU TO PAY A RIDICULOUS PRICE IM OVER THIS PLACE AND THEIR UNPROFESSIONAL SERVICE..GO SOMEWHERE ELSE PLEASE! ITS ALWAYS SOMETHING WITH THIS TERRIBLE …
The young lady at the front desk very beautiful attitude very professional and helpful as so all of the tellers everybody in there is very helpful professional and nice and even on the best side I have no problems if they’re worrying me we …
Ashlee at Clinton Twp was so friendly and professional, she made my visit to Freestar a very pleasant experience today!
Tracie and the team prevented a scammer from accessing my account and then went out of their way to help me protect my account further. Thank you so much! Tracie really helps me feel confident that FreeStar will help me protect my account and keep it safe!
I had the pleasure of dealing with Aaron from the loan department. Originally I had wanted a personal loan to pay off a Cc with a much higher interest rate. Aaron reviewed my Credit report and recommended that I consolidate two Cc’s and …
I went in the office on May 10 to dispute a charge applied to my account. I’m furious because Freestar actually gave the money to the request. Because I didn’t have that amount in my account, I couldn’t understand why would they send the …
Glad I switched to FreeStar. They are always helpful and love seeing Shelby at the drive thru! Shelby always is very kind and has a beautiful smile that brightens up my day. Thanks Shelby and thank you FreeStar!
I’ve been attending my banking at freestar for many years and have come across a lot of nice beautiful people but one that particularly stands out to me is Shelby she’s beautiful in spirit and she always has a smile and considered helping me to the fullest
Having to deal with fraud is never fun even when having to determine the best path to secure an individual’s assets. When we realized we needed to secure our accounts. Being late in the day (15 minutes prior to FreeStar’s closing), my wife …
Shout out to Shelby at the drive thru- great job! Love the positive notes she puts on my return envelope! Puts a smile on your face! Look forward to those notes! Thanks
As usual the people here went out of their way to advise and help resolve any issues with my accounts. I highly recommend this Credit Union to my friends and family. Thank you to all the employees at Freestar Financial Credit Union. Don
I have been a member since 1983 and have never had a bad experience All of the cashiers are great. Shelby is my drive through Queen she always makes my day with her smiling face…
I liked Ashley from call center she was nice and professional! I am having issue putting money my account she tried to help but won’t work not her issue. I tried branch location tried deposit money with a teller and then after atm and it kept saying rejected. So now I can’t put money in my account.
Update 8/2/2022. We called the number given on the reply and he was able to give us a refund straight away and is sending the problem up, to have the issue with the ATM resolved. …
At first everything was good, they refinanced my truck at a lower interest rate. Now I have changed insurance companies and have faxed and emailed documents several times, however I am continually getting messages, not one phone call, but …