Electricity supplier, FreeState Electric Cooperative
FreeState is the largest rural electric cooperative in Eastern Kansas, with more than 15,000 member-owners. It functions as a democratic, not … See more
Long time member of Kaw Valley Electric. Just received a notice of a mistake on the ballot for board members/merger. I hope this is not a preview of what’s to come. Bigger is not better.
Horrible customer service. Not there to help the customer only there to take your money! If we had a choice of electrical companies we would NOT choose this one!
What a disorganized bunch. I had two repair men try to start a fight when I asked them why they were on my property. One told me to shut up and go back in the house. They weren’t working on my service but looking around my property, to steal something?
People, people. Stop complaining. These people are doing the best they can! Do YOU want to go work in the dark in a storm in stead of being asleep? I thought so. Give them a break.
Kaw valley customer service was so much better. Freestate doesn’t try to pretend that they care. They know you don’t have a choice, and they hold the cards. Would give a zero if I could.
If I could give zero stars, I would. I hate dealing with this company. From the website, online bill payment to over the phone customer service, including the answering service that just hung up on me, it’s all bad. I never had one bad experience when it was Kaw Valley Electric. Free State Electric is terrible.
Moved in May to new location that carries Free State services and have had 4 power outages???? Currently having an outage however there is no wind or weather issues (like 2 previous outages). We had Westar at our prior location. When we …
I forgot the names of two men that was here at my house Auburn address but they were great. We had lost power due to a bad spot in the line. They had trouble finding the spot in the buried line about 40 inch deep …
Friendly service!
Very poor customer service
Instead of knocking on my door and opening my backyard gate they just broke it
Rude and unhelpful people. Can’t get pay by phone to work. Sad they are my only option.
Long time member of Kaw Valley Electric. Just received a notice of a mistake on the ballot for board members/merger. I hope this is not a preview of what’s to come. Bigger is not better.
Horrible customer service. Not there to help the customer only there to take your money! If we had a choice of electrical companies we would NOT choose this one!
I called today to shut off one of my properties and the woman on the other end of the line was super nice! Great customer service!
I have spoken to several people in customer service and I’ve always had a great experience. Top notch
What a disorganized bunch. I had two repair men try to start a fight when I asked them why they were on my property. One told me to shut up and go back in the house. They weren’t working on my service but looking around my property, to steal something?
People, people. Stop complaining. These people are doing the best they can! Do YOU want to go work in the dark in a storm in stead of being asleep? I thought so. Give them a break.
Kaw valley customer service was so much better. Freestate doesn’t try to pretend that they care. They know you don’t have a choice, and they hold the cards. Would give a zero if I could.
If I could give zero stars, I would. I hate dealing with this company. From the website, online bill payment to over the phone customer service, including the answering service that just hung up on me, it’s all bad. I never had one bad experience when it was Kaw Valley Electric. Free State Electric is terrible.
Moved in May to new location that carries Free State services and have had 4 power outages???? Currently having an outage however there is no wind or weather issues (like 2 previous outages). We had Westar at our prior location. When we …
I forgot the names of two men that was here at my house Auburn address but they were great. We had lost power due to a bad spot in the line. They had trouble finding the spot in the buried line about 40 inch deep …