Friday Health Plans Provides Individual Health Plans, Small Group Health Plans, Catastrophic Health Plans, Bronze Health Plans, Silver Health Plans, Gold Plans to the State of Colorado.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
700 Main St Ste 100, Alamosa, CO 81101
(Translated by Google) All I have had with this company has been problems.
1.The website is a total disaster, good luck entering…
2.The App. even if you enter your data correctly error, error, error is the only …
I been with Fridays Insurance for a year I was on the lowest plan.WHEN OPEN ENROLLMENT WAS OVER THEY ADDED MORE THINGS TO MY PREMIUM AND THE PRICE OF MY INSURANCE WENT UP WITHOUT MY KNOWLEDGE THEY ADDED VISION WHICH I DIDNT NEED THEY REFUSE TO TAKE IT OFF.I WILL NEVER DEAL WITH THIS COMPANY AGAIN
Avoid at all costs. When my prior ACA marketplace provider stopped offering plans, a Friday plan was offered and I took it. After paying my Binder payment, and inquiring when i’d get cards, they tried to claim that i had cancelled the …
Horrible Customer Service! Worst I have ever dealt with in the healthcare industry. You can never find out how much a dictors visit or precedure is going to cost ahead of time. My agent has spent the better part of 9 days!!!! Yes, 9 …
I want to cancel my insurance through this company and the number they have listed…they don’t answer..ugh I’m so frustrated!
I love paying for extra stress
Very bad 👎 …
such a hassle with your health
As far as health insurance plans go, Friday is pretty easy as a customer.
Poor customer service still waiting since two days ago that any representative return my call, I am disappointed
In the middle of the pandemic, these low ethic creeps raised their premiums and copays, yet find every way possible to wriggle out of paying their dues.
I have had some minor problems but the coverage is well with it.
If I could give zero stars, I would. HORRIBLE service all around. Customer service is non-existent; portal access is deplorable.
I recommend y’all to stay away from this insurance there is no one to speak to and they are making us pay and pay bills that we have no idea what they are.
The app is always down, can’t even log in. Website most of the time system error. The phone is always busy. Really? Who is in charge of the IT department!
Worst customer service. Expect to wait for hours. Many “in network” physicians have a difficult time pulling up the member id and group number you’re issued and you get billed the full amount. You’re left alone to straighten out the mess.
Worst customer service ever. Tell you to put your number down and they’ll call you back in the order the call was received but its a lie. Can’t actually talk to any competent people at all. If this health plan didnt cover insulin 100% you couldn’t pay me a million dollars to deal with these people.
Website is always down and very slow… Also lacking current payment info. Not acceptable. Coverage seems decent but managing the account is a nightmare. Get it fixed!
This company has been a head ache from the start. There is a typo in my username and they cannot fix it with out deleting my account. They are not available for phone call on nights or weekends. Their website is constantly down. Its cheap insurance and thats what you get. Custom since 1/2020
UPDATE: SO I RECIEVED MY PAYMENT. SAD THAT IT TOOK THIS MUCH TO GET IT BUT THANK YOU DEREK FOR EVERYTHING YOU HAVE DONE.
Had hopes for this company, but their website is now permanently offline and they have no one answering their phones. Glad I only paid 1 month so at least I didn’t lose out on a whole year of premiums.
Getting through to anyone is a nightmare. I have tried to call and email the company regarding my insurance plan but it’s very difficult to get a response. All I want to do is change my address and I can’t seem to do that on the website or through customer service. This is not acceptable.
Unable to ever log in to the members portal. Broker told me auto pay was arranged but I still get invoices by mail to pay the premium. It took over a month before a rep responded to a request to log in. Insurance is a racket everywhere but …
This place was 10x easier to get coverage than other government based websites. After spending all day trying to enroll in health insurance I found this place. 10 minutes. Done. They even needed special proof from me to verify my current …
Can never log on to their member portal after providing my correct login and password. Just remained on the sign in page and cannot go any further. Tried on my computer, my co-worker’s computer, nothing worked. They really need to fix their website like last year!!
Never received my insurance card and as a result had to pay hundreds of dollars out of pocket for a prescription. Good luck getting a human being on the phone to answer questions. Avoid at all costs.
This health plan is trash , unacceptable health care plan ,as well as Teladoc trash ! I purchased this healthcare plan through healthcare.gov they limit what you can purchase knowing that the adults that live in low income areas they are …
I was excited to try a local company and was okay with a smaller provider network but my experience has been awful and I am devastated that I have to wait another year for open enrollment to get a new plan with a different company. The …
actual scam, stopped my auto-pay without telling me, then cancelled my insurance on me. told me it had been cancelled for six months, even though i’d been using it to get reduced cost on my medication for five of those. website is useless, customer service offered no help. Forced to pay for meds out of pocket. Stay FAR away.
I appreciate Friday Health so much. My broker was great. She set me up with a plan I can afford. My doctor’s in my network are great. I have spinal cord problems, and they are doing everything they can to help. Everytime I had a question …
Wow! I am shocked at some of these reviews! I have nothing but great experiences and I call then a lot!!! I am new to this insurance so I ask tons of ?s! Each person I have talked to has been super kind and informative and helpful and …
They’ve double charged us, are extremely vague with monthly payment charges, customer service reps are not pleasant to speak with, have denied coverage for Dr visits due to error on Friday Health Plan’s part, and are extremely slow to …
At this point, I’m getting incredibly nervous about what the future looks like with this plan. I have received error messages for months while trying to use the portal, hold times are insane (and no answers have ever been given), I can no …
Honestly appalled on how useless this insurance company has been. Their online portal and app has been experiencing outages since January 1. It’s Jan 19 now and still not able to access any of my documents. Logging in takes an eternity. …
Unfortunately, everything they offer on the ads is only after you pay the deductible ($8K) and $400/mo. ($5K) so if you are relatively healthy and only go to the doctor 3-4 times/year and once to the OBGYN for wellness, you will be paying …
Payin since 2021 and first time I want to use it, very difficult. Starting to think they are just taking free money from the gov. No providor found on their website searching anything.
I called to figure out why I owed my Dr office money the lady who answered was like this is the enrollment number click, she hung up on me she didn’t try to help point me in the right direction. Who the heck am I supposed to get a hold of …
Not overly optimistic here. I have a card but there is no support. Can’t wait in the phones forever and the web and apps are giving me 502 Gateway errors. Can’t get much feedback on where to go from here. Hire an IT team and get your …
Poor, nonexistent coverage and services. No insurance cards a month after sign up for my partner, who I referred to this insurer. …
I highly recommend you stay away from this company. They will do everything they can do avoid paying for your medical care that should be covered. Despite my best effort, they managed screw me over and left me with extremely large medical …
I have no idea what is going on with this company. They’ve obviously bitten off more than they can chew. The certainly do not have the staff or infrastructure necessary to deal with their customers needs, it’s a challenge to even pay a …
I can never get hold of the insurance company. My doctor’s office is dropping them result of difficulty. They don’t pay any of my diebetic medications like Ozempic. I have the GOLD plan which the premiums are apprx $1200.00 month for my spouse and I. Stay away from this company… its not worth it.
I cant believe this is an actual business. Little to no CS, member portal has been in “routine maintenance” for over a month and inaccessible, takes days, sometimes weeks to get a response from CS email and forget about calling them. They …
I was so excited when I signed up for Friday’s health plan, loved the Health & prescription coverage they provided. However, within a week, I encountered nothing but problems. Couldn’t make a payment, The selection of Doctors, specialists …
I have had a miserable time getting approved for surgery. I called and asked for a name of a doctor that I should use. After I had completed most of the tests etc I was told my doctor was now not in network. We went back and forth for over a month and finally got it worked out. Biggest headache ever.
very unprofessional company, wasting your time and theirs. They spent two weeks on insurance registration with the support of the state insurance program. The contract was signed, the fees were paid, then when the policy should come into …
Absolutely unprofessional people working here!!!! It has been a year since the birth of my child and still have no resolution for my bill. Almost a year and I had to call every month to speak with hundreds of different customer service …
Website doesn’t work. Tried laptop browser, chrome, safari, firefox, iphone and android browsers to attempt payment. …
I literally never use them, and the one actual time I required their service for helping me cover the cost of a sleep study — wherein the establishment emphasized Friday Health Plan functions properly — they only covered a little less …
This is almost like a sham company. Website doesn’t work half the time. Tough to get anyone by phone. Luckily haven’t had the need to use their coverage. Looking forward to open enrollment so I can move my family back to a trusted health plan company. Connect for Health Colorado recommended them and should not going further.
Been on the plan for about 6 months now. I’ve never had an issue with the claims, and I do really love the free mental health visits with in-network therapists. As long as you stay in-network and don’t need a lot of specialist care, it’s …