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Frontier Utilities Reviews ( 250 )
Company values new sign-ups over loyalty. When it came time to renew, they offer attractive plans to new customers but wouldn’t offer those rates to renew. Bye! Ended up having to choose a different company to get competitive rates. …
to get the rate of 13.9 cent KWh I needed to use over 1000 KWh. I have been used 1600 , 1900 and they still charged over 22 cent KWh. And they never answer the calls take more then hour….
Although I am not a customer and never will be, my dearest friend is. This company holds no accountability for the way they have ripped off their customers, by charging them out the WAZOO in fees. Who the hell pays over a $1000 a month in …
I was able to set up an electric plan for my new apartment very smoothly over the phone! I worked with Carlos Socarras, and he was really patient and explained all the steps that we needed to do to get things set up. Thank you for making my upcoming move less intimidating!
Great customer service. Eduardo was a great agent who helped answering all of my questions. Switching providers to Frontier was fast and easy. They in my opinion have the best rates plus I love getting $100 credit per billing cycle with a usage of 1,000 to 2,000
My agent was really great for the sign-up process. He was super informative and repeated the rates to me several different ways to help me understand. …
WARNING WORSE COMPANY EVER, CHARGED ME $1K THE FIRST MONTH I MOVED WITH THEM. CHARGED ME NOT WHAT MY METER SAID EITHER. THEY JUST ESTIMATED WHAT THEY THOUGH I USED… ROBBED ME. WORSE MISTAKE I MADE TO MOVE WITH THEM, DIDN’T EVEN CHARGED ME WHAT THE CONTRACT SAID EITHER
Way too expensive!! I moved from stl paying $75 for a 2400 Sq ft home, to $230 for a 1500 Sq ft home?? Everything is overrated here. Feels like a complete rip off considering I NEVER use electricity during the day aside from my laptop and already plugged in, idle appliances.
Friendly, patient, personable. Options were explained in great detail including real examples of what my bill would look like after specific usage with all fees and charges. Listened to my questions, answered thoroughly, continually asked …
Horrible costumer care. Apparently they no longer offer services in IL, which we were never notified of. They are charging me double and I have been trying to speak to someone about this for days and have getting tossed around different …
THE BIGGEST MISTAKE IN MY LIFE IS CHOOSING THIS COMPANY!!!
ALL GOOD REVIEWS ON GOOGLE ARE FAKED.
They cannot solve your problem. They push you to enroll and then when anything …
Vary misleading advertising we signed up for a rate of 13.4 fixed but when the Bill came was 22.6per kwh. No real explanation on why this big jump other then the rate changes. How? it is a fixed rate. but only one month with frontier and already looking for a different provider will be canceling before another $400 bill
0 stars, Worst decision switching to this company! I have never had an electricity bill over $300 & now its going over $400 even though we are very cautious of not using too much electricity during these hot days & running wash etc. at …
Christina was very helpful and knowledgeable on the rates and information. She took her time and helped me to understand everything. Plus she was very sweet! If I could give her more stars, I would!
If they come knocking at your door RUN. They charged me so much and taking 4+ months to process my refund. Terrible service, will be reporting them to the energy commission.
I was lied to about sending my lease agreement and driver’s license and they would not charge me a deposit because there was a hold at the apt I was moving too sent everything I was to send in and still wanted to charge me $350 deposit I’m …
Although I have had issues with the service in the past trying to get issues resolved, time took longer than I wanted but eventually got corrected to my satisfaction. Gave another chance today for a new service and Christina from the sales …
Whatever rate you sign up for doesn’t matter. They’ll bill you at double the rate regardless. I was hoping to get the $50 utility credit but they billed me a day earlier than expected. For the rest of the my contract I’ll just use less …
Not a huge fan of having to shop and move around for Texas electricity plans especially over phone. But it was a very pleasant experience switching my plan over to Frontier Utilities. The customer support was very straight forward and to …
Poor overall customer service. If you call, plan to be on hold multiple times only to be transferred to another representative reading from a script who cannot help you. I selected the option to complete a survey via email/text every time I …
Watch out potential customers, I signed up for a plan with $100 credit when my electricity is less than 2000kwh, last month my electricity went to 2048kwh and my bill went from $200 to $441!! Just received my next bill 2481 kWh $534.47!!!! …
Christina was very helpful in explaining and providing new service to our home. Rates were the best amongst competitors and highly recommend giving them a call to help answer any questions.
This company uses deceptive practices when advertising their electricity rates. Instead of an $0.081/kwh rate, my real world rate is closer to $0.185/kwh. Over twice the rate I signed up for. At this point it is cheaper to move my electric …
BEWARE! WORST COMPANY EVER!! DO NOT GET SERVICE FROM THEM! My husband called them 2 weeks ago to confirm transfer of service to a new location for 1st of July, and maintain service at existing location for a few days as well. Our contact …
BEFORE YOU BUY… To get an idea of the Quality of your experience, you should check out their “app”(LOOSE DEFINITION) and webservices are so slow, they are un-usable -90% of the time… and that’s even if they can get your bill right. Had …
Frontier utilities is the worst. I thought renewing my renewing my contract with them I would be paying pretty much around this around the same amount. That was not true . I was so outraged that I ended up paying $500 in June and about …
I spoke with Elizabeth by phone to switch to Frontier as my electricity provider. She was friendly, professional, and completed my request within a few minutes. Thank you!
This is a fraud company. A TOTAL RIPOFF. Please think 10 times before renewing your contract. They never explain it correctly until you renew the contract. I am being conned into a rate without the true explanation. I am going to file a law …
I just made the switch to Frontier Utilities. The process was easy over the phone and the operator Pedro was kind, helpful, and informative. The rates at the moment appear to be best for me. Thank you Frontier.
Yesenia was very helpful in getting me started with services from Frontier. She was very attentive when needing to put me on hold. She would come back on after a minute or two to let me know that it was taking a little longer. She kept me informed of the process and was very friendly.
I had a contract for 6 months with this company. A few months before my contract was up they broke my contract. I was charged the roll over amount which was 0.99 and my rate was suppose to be 0.43 for 6 months. with me and my rate went …
The Frontier representative that I spoke with – German – was very professional, polite and patient. He explained the details of the agreement thoroughly and answered my questions in depth. I was very pleased with this transaction.
Customer service representative Yesenia was great. She understood everything, got my name correct and address. She took the time and did just what a Customer service representative should. I wish she would’ve taught the other reps who …
The customer service rep German is his name; made everything easy for me to sign on. He was very polite and informative, gave me peace of mind.
Thank you so much for valuing your customers.
Yesenia was absolutely amazing. She was extremely knowledgeable and very helpful. Also, her voice and character was extremely warm and sweet. I would personally recommend her service to anyone and everyone. I would have rated her 10/10 …
Armando, from sales team did a great job. He explained everything to me and answered all my questions! I’m happy with how patient and professional he was. As far as the company, it’s my first time signing up with them but I have gotten really good recommendations.
The $100 credit plan does not include the delivery charge of 5 cents a kilowatt. SO when they say you are paying 10.4 cents that is only the energy charge. They add on the 5 cents delivery charge so you are paying 15.4 cents a KWH. The …
David is an amazing customer service representative!! I spoke to two other reps before him and he was the one that got the job done and left a two year customer feeling valued. He’s service definitely does not go unnoticed. We appreciate you!
I’m more than sure this company is a scam. Made me pay a $200 deposit. Never actually got light at my house, so after three days of no light I switched companies just for these people to try and charge me a month worth of light when I still …
I’m paying 18.9 cents kWh and they are offering me a renewal rates of 17.4. I would have added a screenshot, but it doesn’t allow me to add a picture.
Should you have to ask for a supervisor, good luck! My last call was 1 hour 12 …
The website is hard to use and I never understand why my charges are so high. They never break it down. I moved and used my electricity for a few hours to move out of my old place then Canceled my NO commitment no contract. And my bill increased $30.
Carlos was kind and explained everything. As a new customer I’m hoping every interaction with Frontier is just as up front and explained as kindly as today’s service.
Giovanni was extremely helpful and helped make the prices of enrollment with Frontier lights company making the process very smooth and I well informed. Thanks!!!!
Customer service is always very helpful and they truly do have the lowest rates around! Just renewed my contract with them because I couldn’t find anything with a lower KWh rate.
The Frontier Representative was very professional, knowledgeable, and friendly in signing me up for my new electrical plan. The details of my new electrical plan were exactly as what I reviewed in the Power to Choose Fact Sheet.
They lied about their prices and they told me when I got the service it was a fixed rate and it wasn’t I had to pay $300 for a 2 bedroom apartment and the weather was around 68 degrees all month
Unfortunately due to the current geopolitical situation and the state of the TX power grid, rates have jumped near 20 cents per kwh on the open market. I was fortunate to find a 36 month plan for 13.8c/kwh with Frontier. Switching was about a 15min call from start to finish, about as easy as it gets. Thanks!
Super friendly fast service ! She gave me the correct information and was quick to answer all of my questions And concerns ! ! Never had to repeat myself ! And great prices and easy to get started !
Great customer service very helpful going over best plan for the electricity usage in my home. Service rep that attended me guided me trough the whole process. 👍👍 …
Money hungry greedy price gouging electric distributor. Make sure when your contract ends you leave this garbage of a company. Also read Aaron W review about customer loyalty. When your contract ends they offer you horrible above average rates. TRASH.
Terrible energy company, super over priced and hidden fees. When I cancelled my account I received three bills after which two were for the same billing cycle. I continued to be charged after my account was closed and I called multiple …
Raoul, enrollment specialist, was patient, detailed and informative throughout the process of switching to Frontier Utilities. Electricity plan of 36 months was explained clearly and a good saver on electricity usage
Most of these 5 star reviews are paid for. For one, no one loves their electricity company quite this much. And two, do you really want to sign up with a company that cannot get good reviews on their own merits and feels the need to paint …
I would give them a zero if I could. I contacted Duquesne Light about my very high Electric Bill. Every month this summer, my Electric Bill was over $400.00. I sat in the heat to reduce what we were using in electricity, but it didn’t …
The company is a scam and probably connected to Centerpoint. We signed a 2 year contract for 14.2 cents per KWH. Their information was very deceiving since their “fine print” stated we must use a minimum of 1000 KWH or they charge an extra …
Not a good company. I was a loyal customer for two years, they couldn’t compete with the lower priced providers in our area so I decided to switch. The day they got the notice that I switched they began calling me and sending me emails 20 …
When we signed up, we were told repeatedly that our rate would be 12.9 cents/kwh + Oncor delivery charge, with a $100 credit if we stayed between 1000-2000 kwh, and lose credit if we went over. No mention of a higher rate if we went over …
Favio was very helpful, kind and knowledgeable. This was my first time getting services and he made it so simple and easy for me to join Frontier. Thank you so much Favio!
I signed up with Frontier after my 3 year contract with another vendor came to an end and the rate per kWh tripled. I shopped and found the best deal per kWh was Frontier. I ensured that my 14.6 cent per kWh rate was the charge for my …
Great sign up experience with Christian. He promptly gave me a call back once all documents were received and made the process seamless. Thank you Christian!
Began using frontier and we were using on average 600-700 kw per month consistently, then all of a sudden after we had to renew our contract we somehow began using over double that per month, even when we were gone for 3 weeks out of month and somehow still used double… bill went from $70/month to over $300/month
Terrible electric coming. Bill doubled with very little change in kwh. Customer service hung up on me twice when I called. When someone did answer they were confused about the increase too …Then tried to tell me it’s because I had a week in …
Frontier knew that a meter at my house was faulty and charged me the reading anyways (4x my usually kWh usuage per month which resulted in paying 6x the amount I typically pay per month). It took them 21 days to even get back to me on a …
Absolutely worst light bill company in the world! Constant 200+ light bill for a 550sf apartment with im NEVER at . Lights was cut off after mistakenly forgetting to make payment. Immediately made payment after cut of took 24hours to get …
BAIT AND SWITCH
It happened to me also, I was told by the Frontier Rep. that to receive the rate of 13.7 cent KWh I needed to use over 1000 KWh. I have been placed on a fixed …
absolutely horrible. company will only use snail mail. will lie about sending you bills through email, so if you’re the type that is busy and depends on the emails to pay, it won’t happen and your power will be cut off with tons of fees and …
I called Customer Service to ask why my bill is so high the last two months; and he said you have to stop cooking and turn the Ac off and then it will go down. And when I told him that the contract was different from what is on the bill he tells me if you go to the Grocery, the price is different when you go to registering
Great, clear communication, and very nice and respectful. I wish every representative would respond and interact the same way. Very helpful and not stressful at all!
I called Frontier Utilities to set up new service and spoke with Louis. He was extremely professional, knowledgeable, and polite. It was an easy, seamless process!
I was very impressed with Austria. She explained the plan until there was not a doubt in my mind. She even called me the next day after I had discussed it with my husband. Kuttos to Austria.
Jose was nice in getting us all signed up for the electric service. I recommend Frontier for good rates on electricity. They are well below average price in my area code in Texas
Awful. My plan was supposed to save me money this year. I did the one that was recommended. My bill has now tripled. I called, emailed and sent messages through the portal and could not get in touch with anyone to discuss my bill. I paid it …
Horrible! My bill went up $500 in one month! I understand that it is HOT in Texas, but my electricity bill has never been almost $700 on a 1800 sq. ft house! They have lost my business, I have no problem paying an early cancellation fee to leave this company!
Called Wednesday to move my services and after a week still no lights. Every person I spoke to stated they would fix the issue, and they would call me back never called me back. Then I a asked to spoke with the manager and refused. My food …
Jose provided a great service and was really trying to provide us with the best possible plan. It did take some time naturally to set up the account but great service!
Be careful with their usage credit calculation. This company is very shady and I now encounter an issue which I never did with any other electricity company. …
Easy to sign up. Online option would have easier. Very friendly operator. My only complaint from someone that is hard of hearing, was all the background, loud voices of the other operators. I had to ask my operator to repeat himself several times to understand what he was saying.
The representative was knowledgable and courteous. She took the time to explain the landscape of electric service providers to me, as my family and I are new to the State. All in all it was a painless, seamless, and enjoyable business interaction.
This was the best experience I had with getting electricity turned on. The customer service Rep, that helped me made it easy and carefree. I would definitely recommend this service to anyone in Houston!
Operator was very nice and helpful! Best experience with a power company I’ve ever had. System took too long generating my deposit requirement so the lady waived the deposit!
I open new account with Frontier utilities very first time today. He is good person and provide me all detail information and good price package. He was not in rush, talk nicely and professionallly.thats why I given him all 5 stars. Thank you.
Elizabeth was excellent in getting me set up to move into a new apartment in Houston, Texas. I have used Frontier Utilities and have always had excellent service and great prices. relocating is easy and I have never had to wait on electric service.
Worst company. This company gets zero stars.
They are over charging there clients. They are ripping off there customers. Worst mistake by choosing this company. I am paying over $500. This is unbelievable. …
Very upset at the fact that I went online to make a payment of my past due amount but was actually charged the full amount( which unfortunately at the time I am not able to make) I called to try and have them fix it or even cancel so I can …
Giving frontier two stars because I had no issues during the contract but when my contract ended they were trying to increase my rate by 120%. I ended up going with a different provider. I called to ask when I would receive my deposit back …
Yesenia was very helpful in setting up our account to switch utility companies. Frontier offered the best rate p/kWh for our average monthly use. She also went over all the details of our Power Saver plan.
Yesenia was very helpful and friendly! She made the signing up process easy! There was a slight bad connection on the phone but that could have been my phone so overall she was great!
Called to set up new service with Frontier Utilities, the customer care representative was very helpful in finding the best deal in my area. Was also happy with the explanation for my many questions. Was a very good experience. Looking forward to having their service.
The gentleman that helped me was very knowledgeable and helped me get the plan that was best for me. Explained everything and never hesitated to answer any of my questions! …
Today is my first time using this company and I already wish I hadn’t. If I could give 0 stars I would. Currently sitting in a 60° house (it’s supposed to drop to 50°) with no heat or power because I was told my service would start by 9pm at the latest. It did not start and there is no way to contact them after hours.
Phenomenal company so far. The gentleman that assisted me in getting signed up at the last minute on Thursday evening worked and stayed late past his normal shift, answered all my questions & inquiries patiently until I felt knowledgeable …
Me being a new customer I had an unexpected competent relationship with an associate of Frontier Utilities. They were patient, thorough with me and I would recommend 6 stars if it was possible …
Easy experience. They provided more options on the phone but it still only after suggesting options to the service tech. It would have been better if they offered more options for best rates.
Amazing customer service for a first- time user, who needed help with what package to choose. I look forward to start using their service. Two thumbs up!
I am a new customer and have yet to start a billing cycle but from communicating with Jose over the phone he provided information I needed and then some. So far so good just hope everything works out over time!
I had recommended this company to Many people but now I take it back, they are crooks do not come here they will make it sound like they give you the best rate but all the hidden fees will have you paying so much more, they didn’t even give me a chance to make a payment arrangement they won’t care if your power is off. STAY AWAY!!!
wanted to start my new service for my electricity so I call Frontier Utilities and Speak with the YESENIA customer Representative, she help me a lot by giving me details of all plans based on average electricity usage, i was planning to do …
Great service, but….after the first year my price went up from $7 to $21! Now I have to pay more than $500 and I’m about to looking for another option! This is horrible!
I bought a house back in August and the previous owners were using Frontier so I figured it would make sense at that time to use them as well. When I talked to the salesman to sign up he pushed the Frontier Saver 12 S plan. Stating that if …
Frontier service was recommended by my Home Inspection company based on my service area, called them and set up services, they offered an affordable plan.
Excellent service, Mr. Mario, was an excellent agent which helped me through all the process taking care of each detail that I needed to complete my application.
Great customer service skills! Broke down the formula for me as to what my payments will be (estimate) .. easy transition! Will definitely refer to my family and friends!
I was assisted by Kevin, who really went out of his way to help me. He made this process very easy, and explained everything to me.
Kevin, thank you!! You are a true asset to Frontier Utilities!!!
It was very easy setting up service at my new house. The issues came when they never sent over a move in order to CenterPoint. 55 hours and 14 phone calls later I am still sitting here moving in with no power. Extremely frustrating and the …
My light bill is over 200 dollars every month. It doesn’t matter if I use 1000kwh or less we always pay almost 300 a month. I do not recommend this company the delivery fee for the light is so high also.
They say they give you such great prices and affordable plans but when you get your first bill, it’s outrageous. Singed up for a plan that would credit me for a certain amount used, smh that was a lie. The app is worthless, it says you can …
I called today to switch companies and I was offered a promotional plan of 11.9 cents per kwh. The rep named Diego who assisted me was very professional and informative. I had a very good experience in comparison to other companies I called.
My mom referred me to his company after being with txu for years and after speaking to Jose Calderón, I felt this was the right place. His customer service was great, was patient, provided great information even guided me towards a better plan that fits my consumption of energy. It’s way cheaper than txu.
Jose provides excellent customer service with Frontier Utilities. Highly recommend, easy set up, completely effortless, with quality customer service! Thanks Jose you’re awesome!
Frontier has been an awesome company for electricity service. I just renewed with them after being with them for 18 months. Shout out to Diego for helping me get renewed!
I spoke with JOSE and he’s a great agent, very detailed & informative. I switched over with the excellent rates that’s available! I will refer family & friends.
If you want to pay more every month, you can choose this company. The bill goes up even the energy use is the same. Also, if you send them a message, don’t wait for reply. I don’t know how unprofessional company still doing business with …
Zafar did excellent help, I was confused a lot with info provided by other Frontier reps that he was able to explain and resolve immediately. I highly recommend his excellence in service and recommend using power through Frontiers Utilities.
I signed up for my first electric company in Texas. Jose was very througho and polite. He tried to make the process as easy and quick as possible and I thought he did a wonderful job.
Javier did a great job walking me through everything, very fast and efficient, we got done in less than 15 minutes. Very pleased with my initial interaction with Frontier.
Update: sent an email as requested in response to this review only to receive the most condescending and accusatory email in return. It is clear that there will be no effort to resolve or identify the issue. I would have even considered …
This is my first time using Frontier however the customer service representative Kenny was professional, knowledgeable and set up my service quickly. He sent me all the documents in about 2 minutes, it was a breeze.
Call with the sales rep Xavier was amazing!!! Took just 20 minutes to setup service. He was clear with his explanation of everything. Would definitely recommend Frontier!
Switched providers and signup went smoothly. I had already decided on plan I wanted and they did not try to steer me away from it. Hopefully change over tomorrow will go just as well.
I had the pleasure of signing up for service with Fabio. He is professional, courteous & knowledgeable. The sign up process was easy. I feel I got a good plan for my current needs. Thanks so much!
The representative was very thorough in explaining the details of the contract gave me that information as far as Alden the plan with work, but also explains in very good detail of the charges, the account number, and so forth. I will definitely work with this person again.
Happy with the quick, polite, informative service! Glad to be with Frontier. I had previously joined Green Mountain Energy, but their error caused me countless hours, extra expenses, and my electricity shut off in the cold winter (though I …
Mauricio was great! He went into detail and was patient explaining to me the rates and how everything is calculated. I feel more comfortable and have a proper understanding now! Thank you Mauricio!
The young woman I spoke to, setup my new account quickly, efficiently, and answered all of my questions without hesitation. It’s always a great experience when you are dealing with a pro. 😄 Thank you Astrid ! …
Awesome deal for my electrify during these high priced, and hidden charges, times! Sales agent was quick setting up my new service and very knowledgeable! Thanks Frontier!!!
Kevin ramirez was most helpful in setting up my account as a new customer with frontier energy. He explained everything very clearly and did everything he said he would do. Based on this experience I have recommended Frontier energy utilities to my son
Most helpful and professional. Was a pleasure to work with my phone contact person: Christian. He explained everything well and answered all my questions. He made signing up very easy.
Poor service from customer service rep. I called to ask if there were renewal options without monthly bill credits because my usage varies considerably from winter to summer. She tried to convince me that the monthly bill credits would …
I had an issue with my bill and when I called customer service all he did was read me off information about my plan which I already knew. He didn’t have any answers or explanations for me, he just kept reading off “your rate is this, your delivery rate is this, xyz.” It was a completely useless phone call.
Carlos was very kind and helpful. He knew his product. Frontier was better in price than others that I checked however the kilowatt hour was still way higher than last year. We’re helpless because we have no other choice than to buckle to the energy companies.
Bruno was very helpful on the phone with changing our plan when we accidentally picked the wrong plan (a plan that discounted usage between 1000 and 2000 kWh/month – our new house is using over 3000! …
6 year customer here My rate went from 4 cents to almost 19 with no notice. until I got a 800$ bill for a 2 bedroom house and nearly never home. Place is a scam. I have disputed my credit card charge and will leave them high and dry at this month when they send me a bill. Switch to constellation…way better deals and not this rip off.
Bad experience. Called to ask about my rate that was supposed to be 14.5C but then I was charged 19C. The agent said that I just didn’t understand how the charge for electricity worked. When I told him I was dissatisfied with his customer …
Great initial customer service (Astrid) and best rate I’ve gotten so far after calling 4 -5 different companies. Everything seemed smooth and hopefully switching will be an easy transaction. Hoping the bill after 1 month will show what I agreed to. 🙂 …
I signed up with Frontier Utilities for electricity services with the promise of paying $13.9 c per kWh. Prior to sign with Frontier I spoke with a representative a couple to times to review a somewhat complicated contract but she …
I spoke with David from Frontier Utilities because I didn’t understand my current bill. He was very patient and explained to me how I wasn’t utilizing my savings correctly so I now realize how Frontier has such great plans and the one I have is amazing. Thank you Frontier Utilities and David for his exceptional customer service!!!!
I had to call to renew my plan and was able to chat with Henry who assisted me with renewal. Henry was able to answer all my questions make minor updates and suggest the best plan for my family based on my usage! This is why customers still prefer people! Great job Henry!
If I can give Frontier Utilities no star I would! This Company is a complete SCAM!!! Stay Away!!!! The prices on their website is totally different than what’s on your BILL. They will raise the price. I stay in a 1 bedroom apartment by …
This company is a scam. Their door salesperson lied to me about who he represented, their electricity rate, and about my power shutting off. From day one, I have called them multiple times trying to cancel my enrollment with them. They …
Jeremy was a great help today as I need my service connected before it got any colder. I was very pleased with his manners. Never seemed too rush me into a plan I did not need or want
Get set up ready to move.
Glad I called frontier energy, I spoke with a representative by the name of Bill and he was very helpful in explaining things to me. I did a lot of research and searching for the best price per kilowatt hours and feel that your company …
The gentleman was detailed and patient. I really appreciate that he took the time to answer my handful of questions as well. I haven’t gotten my first bill yet for review of that, but his customer service has me feeling very positive about the company so far.
I spoke to Astrid and she was very helpful to give me details of all the possible plans that I could sign up for and save the most money. I was going to sign up for a 12 month contract that had a $50 bonus, but when we did the math, the 36 …
I would like to give a shout out to Jose for helping me set up my enrollment! He took the time out of his day to go into depth and explain each plan and costs. He answered all of my questions thoroughly and had great customer service!
I don’t like leaving low reviews for companies, but beware this one, and also beware of all their high ratings/reviews being posted here by fake accounts within minutes of each other. …
I had Frontier Utilities in Houston, Texas and was very happy with them.
My bills were lower than I had paid in years in other cities. After moving away from Houston last year to a different region of Texas I went with the local …
My agent, Xavier, really did search for and gave me the best plan of any of the utility companies I contacted. He explained the plan thoroughly so I could understand it completely. I was very pleased signing on to the service. I hope I will be just as pleased with the service. We will see.
So far, one of the best electric company!… Best prices and really amazing customer service!… In English and Spanish!
I’m giving only 4 stars, because the phone system sometimes kick you out …
Super quick and easy enrollment process! Diego was super helpful and efficient. Signed up for a different company yesterday which I quickly cancelled when I found frontier. Better rate, no deposit and way better Google reviews! No brainer!
The customer service rep ‘Orlando’ was super helpful and took his time to discuss and provide details on the available plans and helped explained all the options and also dug into the details of the estimated service charges. He was very …
I just spoke with German after having a horrible customer service experience with amigo energy. The difference in customer service doesn’t even compare. German was so helpful! He didn’t try to sell me a long term plan or give me attitude …
Company values new sign-ups over loyalty. When it came time to renew, they offer attractive plans to new customers but wouldn’t offer those rates to renew. Bye! Ended up having to choose a different company to get competitive rates. …
to get the rate of 13.9 cent KWh I needed to use over 1000 KWh. I have been used 1600 , 1900 and they still charged over 22 cent KWh. And they never answer the calls take more then hour….
Great new customer service from Angel. He made the sign up process easy.
Although I am not a customer and never will be, my dearest friend is. This company holds no accountability for the way they have ripped off their customers, by charging them out the WAZOO in fees. Who the hell pays over a $1000 a month in …
I was able to set up an electric plan for my new apartment very smoothly over the phone! I worked with Carlos Socarras, and he was really patient and explained all the steps that we needed to do to get things set up. Thank you for making my upcoming move less intimidating!
Great experience and excellent customer service. I highly recommended them if you are tired of being screwed over by your current energy company.
Had a great experience signing up over the phone. The rep was very helpful.
Fabio was my contact at Frontier . He answered my question quickly and professionally. Very nice and courteous.
Customer service agent was extremely helpful and patient, very happy and thankful for all her help.
Great customer service. Eduardo was a great agent who helped answering all of my questions. Switching providers to Frontier was fast and easy. They in my opinion have the best rates plus I love getting $100 credit per billing cycle with a usage of 1,000 to 2,000
Thank you Mauricio for being so helpful and helping me choose the right plan. He was very helpful, patient, & sweet
My agent was really great for the sign-up process. He was super informative and repeated the rates to me several different ways to help me understand. …
WARNING WORSE COMPANY EVER, CHARGED ME $1K THE FIRST MONTH I MOVED WITH THEM. CHARGED ME NOT WHAT MY METER SAID EITHER. THEY JUST ESTIMATED WHAT THEY THOUGH I USED… ROBBED ME. WORSE MISTAKE I MADE TO MOVE WITH THEM, DIDN’T EVEN CHARGED ME WHAT THE CONTRACT SAID EITHER
The person who took the call was very professional and a great help getting my service started.
Everything was explained to where I could understand fully. Very kind and polite, amazing customer service!
The representative named Jose was very pleasant and helpful to assist me choosing a new plan .
Got a great rate on my electrical bill without a deposit! Saving money already! Great customer service too!
I spoke to Mario to connect service for my mother, he was very quick and efficient and above all was able to speak English and Spanish fluently. …
Never throw away your hard earned money by signing up to this crony utility company. I learned my lesson the hard way. Watch out for the hidden fees
Yesenia was very helpful during my account set up! Great deals and great service.
Way too expensive!! I moved from stl paying $75 for a 2400 Sq ft home, to $230 for a 1500 Sq ft home?? Everything is overrated here. Feels like a complete rip off considering I NEVER use electricity during the day aside from my laptop and already plugged in, idle appliances.
She Explained everything very well and understandable. She did a great customer service has knowledge of service.
Friendly, patient, personable. Options were explained in great detail including real examples of what my bill would look like after specific usage with all fees and charges. Listened to my questions, answered thoroughly, continually asked …
Horrible costumer care. Apparently they no longer offer services in IL, which we were never notified of. They are charging me double and I have been trying to speak to someone about this for days and have getting tossed around different …
Representative was very helpful and efficient in processing my electricity transfer request.
Solomon was really helpful. He convinced me to go with Frontier even though I had other companies in mind.
I just had a great experience signing up today over the phone for new service! The agent was friendly and knowledgeable.
THE BIGGEST MISTAKE IN MY LIFE IS CHOOSING THIS COMPANY!!!
ALL GOOD REVIEWS ON GOOGLE ARE FAKED.
They cannot solve your problem. They push you to enroll and then when anything …
Very helpful rep in English and Spanish, way more patient than other companies.
HATE IT!! If you’re late 2 days they add a $20 fee onto your bill. Robbery at its finest. Idk another electric company that does this.
Great customer service. Straight forward company.
Astrid did a wonderful job in helping me connect my services! Keep her around, she actually cares!
Billy was really helpful and knowledgeable with every question I had he let me know of other deals and benefits that where provided
Vary misleading advertising we signed up for a rate of 13.4 fixed but when the Bill came was 22.6per kwh. No real explanation on why this big jump other then the rate changes. How? it is a fixed rate. but only one month with frontier and already looking for a different provider will be canceling before another $400 bill
0 stars, Worst decision switching to this company! I have never had an electricity bill over $300 & now its going over $400 even though we are very cautious of not using too much electricity during these hot days & running wash etc. at …
Christina was very helpful and knowledgeable on the rates and information. She took her time and helped me to understand everything. Plus she was very sweet! If I could give her more stars, I would!
The representative was very friendly and knowledgeable. Made my decision to go with Frontier easy.
Yesenia did a great job helping me set up service.
If they come knocking at your door RUN. They charged me so much and taking 4+ months to process my refund. Terrible service, will be reporting them to the energy commission.
Great customer service phone experience while setting up new account!
Diego was very helpful and explained the best plan to fit our needs. Thank you for the awesome service.
Kevin did a great job helping me getting set up!
I was lied to about sending my lease agreement and driver’s license and they would not charge me a deposit because there was a hold at the apt I was moving too sent everything I was to send in and still wanted to charge me $350 deposit I’m …
Joshua made this so easy! Very happy with the customer service I received
Jose helps us to set up the plan quickly and efficiently. The plan is great and timely!!
Thanks to the help of Jesenia, she was very helpful and explained everything in detail. Answered all questions asked. Very satisfied
Although I have had issues with the service in the past trying to get issues resolved, time took longer than I wanted but eventually got corrected to my satisfaction. Gave another chance today for a new service and Christina from the sales …
Customer service was great my advisor tried his best so far I’m not dissatisfied will edit once my bill comes 🤪 …
Whatever rate you sign up for doesn’t matter. They’ll bill you at double the rate regardless. I was hoping to get the $50 utility credit but they billed me a day earlier than expected. For the rest of the my contract I’ll just use less …
Not a huge fan of having to shop and move around for Texas electricity plans especially over phone. But it was a very pleasant experience switching my plan over to Frontier Utilities. The customer support was very straight forward and to …
Jose helped me understand so I could find the best deal for me. Well done
Poor overall customer service. If you call, plan to be on hold multiple times only to be transferred to another representative reading from a script who cannot help you. I selected the option to complete a survey via email/text every time I …
Yesaina was AMAZING! Efficient, patient, considerate. I’ll be asking for her everytime I call!
Watch out potential customers, I signed up for a plan with $100 credit when my electricity is less than 2000kwh, last month my electricity went to 2048kwh and my bill went from $200 to $441!! Just received my next bill 2481 kWh $534.47!!!! …
Christina was very helpful in explaining and providing new service to our home. Rates were the best amongst competitors and highly recommend giving them a call to help answer any questions.
The costumer support team are so patient, polite, ready to help , and very fast.
Spoke with Jose Calderon who was very nice and helpful at helping me pick a plan and starting services with Frontier utility!
This company uses deceptive practices when advertising their electricity rates. Instead of an $0.081/kwh rate, my real world rate is closer to $0.185/kwh. Over twice the rate I signed up for. At this point it is cheaper to move my electric …
BEWARE! WORST COMPANY EVER!! DO NOT GET SERVICE FROM THEM! My husband called them 2 weeks ago to confirm transfer of service to a new location for 1st of July, and maintain service at existing location for a few days as well. Our contact …
BEFORE YOU BUY… To get an idea of the Quality of your experience, you should check out their “app”(LOOSE DEFINITION) and webservices are so slow, they are un-usable -90% of the time… and that’s even if they can get your bill right. Had …
Edmar Gonzalez
He was a great support. Make me easy the enroll to Frontier. Very good knowledge. I was very happy with his behavior.
Jose was very helpful and answered all my questions. No problems with the switch over
Customer service was great. Thanks so much for the senior discount.
Quick, fast and easy to lock in your rates. The customer service is very knowledgeable and clear.
Frontier utilities is the worst. I thought renewing my renewing my contract with them I would be paying pretty much around this around the same amount. That was not true . I was so outraged that I ended up paying $500 in June and about …
I spoke with Elizabeth by phone to switch to Frontier as my electricity provider. She was friendly, professional, and completed my request within a few minutes. Thank you!
This is a fraud company. A TOTAL RIPOFF. Please think 10 times before renewing your contract. They never explain it correctly until you renew the contract. I am being conned into a rate without the true explanation. I am going to file a law …
Javier is the man! Made the experience of switching billing from my roommate to myself easy and painless!
I just made the switch to Frontier Utilities. The process was easy over the phone and the operator Pedro was kind, helpful, and informative. The rates at the moment appear to be best for me. Thank you Frontier.
Yesenia was very helpful in getting me started with services from Frontier. She was very attentive when needing to put me on hold. She would come back on after a minute or two to let me know that it was taking a little longer. She kept me informed of the process and was very friendly.
Williams was very informative and helped me understand my plans better
Astrid was very helpful and understanding. She is a keeper
Very easy and quick to set up service. Great rates with no hidden fees. My agent explained my new plan and helped me set up my new online account.
Customer service was top tier and helped me fix my problem immediately. Very happy with Frontier Utilities!
Spoke with Angel, he was so nice and attentive to my concerns.
I had a contract for 6 months with this company. A few months before my contract was up they broke my contract. I was charged the roll over amount which was 0.99 and my rate was suppose to be 0.43 for 6 months. with me and my rate went …
Chris did a great job of explaining everything about the plan and calculating the actual cost with a certain # of KWh.
The Frontier representative that I spoke with – German – was very professional, polite and patient. He explained the details of the agreement thoroughly and answered my questions in depth. I was very pleased with this transaction.
Customer support did a great job of walking me through the setup process and explaining the plan
Customer service representative Yesenia was great. She understood everything, got my name correct and address. She took the time and did just what a Customer service representative should. I wish she would’ve taught the other reps who …
Carlos was very helpful in picking a plan and providing information. Great asset to Frontier Utilities.
Quick and easy process to get set up with a great low rate even with today’s high energy prices! Joshua was a great help!!
The customer service rep German is his name; made everything easy for me to sign on. He was very polite and informative, gave me peace of mind.
Thank you so much for valuing your customers.
Nice customer service. Mr. Calderon took care of my new service in an efficient and very informative way.
The representative was knowledgeable and quick to help us transfer our service over.
The Customer Service Representative was very knowledgeable, very polite, and very professional, excellent in every way!
The representative Miss Elizabeth is so nice , so professional.
Good service , I will refer Frontier to my friends.
Yesenia was absolutely amazing. She was extremely knowledgeable and very helpful. Also, her voice and character was extremely warm and sweet. I would personally recommend her service to anyone and everyone. I would have rated her 10/10 …
Overall the experience is great. It would have been great if the consumer can fill the application online.
Armando, from sales team did a great job. He explained everything to me and answered all my questions! I’m happy with how patient and professional he was. As far as the company, it’s my first time signing up with them but I have gotten really good recommendations.
The $100 credit plan does not include the delivery charge of 5 cents a kilowatt. SO when they say you are paying 10.4 cents that is only the energy charge. They add on the 5 cents delivery charge so you are paying 15.4 cents a KWH. The …
David is an amazing customer service representative!! I spoke to two other reps before him and he was the one that got the job done and left a two year customer feeling valued. He’s service definitely does not go unnoticed. We appreciate you!
William was very helpful and nice! He answered all of my questions.
I’m more than sure this company is a scam. Made me pay a $200 deposit. Never actually got light at my house, so after three days of no light I switched companies just for these people to try and charge me a month worth of light when I still …
I worked with Diego and he was great to work with. I appreciate his help. He was very patient.
I’m paying 18.9 cents kWh and they are offering me a renewal rates of 17.4. I would have added a screenshot, but it doesn’t allow me to add a picture.
Should you have to ask for a supervisor, good luck! My last call was 1 hour 12 …
Needed to switch providers and Yesenia really helped explain things to me and get the best plan for my household.
The website is hard to use and I never understand why my charges are so high. They never break it down. I moved and used my electricity for a few hours to move out of my old place then Canceled my NO commitment no contract. And my bill increased $30.
Carlos was kind and explained everything. As a new customer I’m hoping every interaction with Frontier is just as up front and explained as kindly as today’s service.
Javier was awesome!! Very helpful made the process quick and stressfree!!
Giovanni was extremely helpful and helped make the prices of enrollment with Frontier lights company making the process very smooth and I well informed. Thanks!!!!
Excellent customer service from Mario Galdamez. He explained everything so well and answered all my questions and concerns with great detail!
I would leave a negative number of stars if I could. I just received a $34.77 late fee for being ONE day late on my payment. …
Astrid was simply amazing and helpful setting up two accounts for me. Normally i get frustrated but she was so helpful that i never got frustrated!
Great experience resolving an energy bill issue and starting a new plan with ms. Yesenia Guzman. Thank you for your time and finding me a great plan!
Very friendly and helpful best experience with my operator named Mario.
Customer service is always very helpful and they truly do have the lowest rates around! Just renewed my contract with them because I couldn’t find anything with a lower KWh rate.
The Frontier Representative was very professional, knowledgeable, and friendly in signing me up for my new electrical plan. The details of my new electrical plan were exactly as what I reviewed in the Power to Choose Fact Sheet.
Frontier Utilities was easy to work with while changing my electricity to them. I have 2 homes and they provide great service and price.
They lied about their prices and they told me when I got the service it was a fixed rate and it wasn’t I had to pay $300 for a 2 bedroom apartment and the weather was around 68 degrees all month
My rep was soooo amazing and patient. He made my process amazing! Thank you so much
Unfortunately due to the current geopolitical situation and the state of the TX power grid, rates have jumped near 20 cents per kwh on the open market. I was fortunate to find a 36 month plan for 13.8c/kwh with Frontier. Switching was about a 15min call from start to finish, about as easy as it gets. Thanks!
Super friendly fast service ! She gave me the correct information and was quick to answer all of my questions And concerns ! ! Never had to repeat myself ! And great prices and easy to get started !
My experience today with the agent was 5 stars, he was able to handle all my issues and concerns in a timely manner and made my day better. Thank you.
I was setting up new service and there was a slight issue but Mario was super helpful and sorted it all out with ease. Very helpful
Great customer service very helpful going over best plan for the electricity usage in my home. Service rep that attended me guided me trough the whole process. 👍👍 …
The young lady who helped me get service connected was polite and very knowledgeable. She took care of my service very quickly.
Mr. Jorge
was very patient with our questions and concerns. Thank you for your great customer service.
Fabio was helpful, professional and knowledgable. He took time to listen and explain the programs available and got us the best rate.
The service is good on getting details on the usage and power although I’m determined to give them a shot and see how well it will go with the company
Fabio was excellent. He really brings a personal touch to service. I would recommend Frontier based on my interaction with Fabio.
Money hungry greedy price gouging electric distributor. Make sure when your contract ends you leave this garbage of a company. Also read Aaron W review about customer loyalty. When your contract ends they offer you horrible above average rates. TRASH.
Terrible energy company, super over priced and hidden fees. When I cancelled my account I received three bills after which two were for the same billing cycle. I continued to be charged after my account was closed and I called multiple …
Raoul, enrollment specialist, was patient, detailed and informative throughout the process of switching to Frontier Utilities. Electricity plan of 36 months was explained clearly and a good saver on electricity usage
Most of these 5 star reviews are paid for. For one, no one loves their electricity company quite this much. And two, do you really want to sign up with a company that cannot get good reviews on their own merits and feels the need to paint …
Very polite and straight forward. I loved the transparency and his willingness to work with me. Great service!
I would give them a zero if I could. I contacted Duquesne Light about my very high Electric Bill. Every month this summer, my Electric Bill was over $400.00. I sat in the heat to reduce what we were using in electricity, but it didn’t …
Excellent customer service by bruno. He was very helpful and professional with setting up my service and provided all the answers to my questions.
Talked with Leo to switch my retail electric provider to Frontier Utilities. He was polite, friendly and efficient; got me setup quickly and easily.
Fabio was very kind, professional, friendly, and funny. He provided excellent and helpful service over the phone as I set up services.
The company is a scam and probably connected to Centerpoint. We signed a 2 year contract for 14.2 cents per KWH. Their information was very deceiving since their “fine print” stated we must use a minimum of 1000 KWH or they charge an extra …
Excellent experience in changing electric providers for my home. Yesenia was able to handle my questions and get the service efficiently converted.
Not a good company. I was a loyal customer for two years, they couldn’t compete with the lower priced providers in our area so I decided to switch. The day they got the notice that I switched they began calling me and sending me emails 20 …
When we signed up, we were told repeatedly that our rate would be 12.9 cents/kwh + Oncor delivery charge, with a $100 credit if we stayed between 1000-2000 kwh, and lose credit if we went over. No mention of a higher rate if we went over …
Favio was very helpful, kind and knowledgeable. This was my first time getting services and he made it so simple and easy for me to join Frontier. Thank you so much Favio!
Christina was great. I love her personality during the call. She made signing up so easy.
I signed up with Frontier after my 3 year contract with another vendor came to an end and the rate per kWh tripled. I shopped and found the best deal per kWh was Frontier. I ensured that my 14.6 cent per kWh rate was the charge for my …
Great sign up experience with Christian. He promptly gave me a call back once all documents were received and made the process seamless. Thank you Christian!
Began using frontier and we were using on average 600-700 kw per month consistently, then all of a sudden after we had to renew our contract we somehow began using over double that per month, even when we were gone for 3 weeks out of month and somehow still used double… bill went from $70/month to over $300/month
Terrible electric coming. Bill doubled with very little change in kwh. Customer service hung up on me twice when I called. When someone did answer they were confused about the increase too …Then tried to tell me it’s because I had a week in …
Jesenia was very helpful setting up new service for us. We will be repeat customers due to her professionalism.
Frontier knew that a meter at my house was faulty and charged me the reading anyways (4x my usually kWh usuage per month which resulted in paying 6x the amount I typically pay per month). It took them 21 days to even get back to me on a …
Absolutely worst light bill company in the world! Constant 200+ light bill for a 550sf apartment with im NEVER at . Lights was cut off after mistakenly forgetting to make payment. Immediately made payment after cut of took 24hours to get …
BAIT AND SWITCH
It happened to me also, I was told by the Frontier Rep. that to receive the rate of 13.7 cent KWh I needed to use over 1000 KWh. I have been placed on a fixed …
absolutely horrible. company will only use snail mail. will lie about sending you bills through email, so if you’re the type that is busy and depends on the emails to pay, it won’t happen and your power will be cut off with tons of fees and …
I called Customer Service to ask why my bill is so high the last two months; and he said you have to stop cooking and turn the Ac off and then it will go down. And when I told him that the contract was different from what is on the bill he tells me if you go to the Grocery, the price is different when you go to registering
Great, clear communication, and very nice and respectful. I wish every representative would respond and interact the same way. Very helpful and not stressful at all!
I called Frontier Utilities to set up new service and spoke with Louis. He was extremely professional, knowledgeable, and polite. It was an easy, seamless process!
I was very impressed with Austria. She explained the plan until there was not a doubt in my mind. She even called me the next day after I had discussed it with my husband. Kuttos to Austria.
Javier did a great job explaing terms and conditions. Super professional and informative!
Jose was nice in getting us all signed up for the electric service. I recommend Frontier for good rates on electricity. They are well below average price in my area code in Texas
Awful. My plan was supposed to save me money this year. I did the one that was recommended. My bill has now tripled. I called, emailed and sent messages through the portal and could not get in touch with anyone to discuss my bill. I paid it …
Fantastic Service, Great Prices, Been using them for 2 years and just renewed for another 2
Horrible! My bill went up $500 in one month! I understand that it is HOT in Texas, but my electricity bill has never been almost $700 on a 1800 sq. ft house! They have lost my business, I have no problem paying an early cancellation fee to leave this company!
Called Wednesday to move my services and after a week still no lights. Every person I spoke to stated they would fix the issue, and they would call me back never called me back. Then I a asked to spoke with the manager and refused. My food …
Jose provided a great service and was really trying to provide us with the best possible plan. It did take some time naturally to set up the account but great service!
Be careful with their usage credit calculation. This company is very shady and I now encounter an issue which I never did with any other electricity company. …
Easy to sign up. Online option would have easier. Very friendly operator. My only complaint from someone that is hard of hearing, was all the background, loud voices of the other operators. I had to ask my operator to repeat himself several times to understand what he was saying.
The representative was knowledgable and courteous. She took the time to explain the landscape of electric service providers to me, as my family and I are new to the State. All in all it was a painless, seamless, and enjoyable business interaction.
This was the best experience I had with getting electricity turned on. The customer service Rep, that helped me made it easy and carefree. I would definitely recommend this service to anyone in Houston!
Operator was very nice and helpful! Best experience with a power company I’ve ever had. System took too long generating my deposit requirement so the lady waived the deposit!
The gentleman that set up my account may have been one of the nicest persons I’ve ever had worked with. Thank you.
I open new account with Frontier utilities very first time today. He is good person and provide me all detail information and good price package. He was not in rush, talk nicely and professionallly.thats why I given him all 5 stars. Thank you.
Elizabeth was excellent in getting me set up to move into a new apartment in Houston, Texas. I have used Frontier Utilities and have always had excellent service and great prices. relocating is easy and I have never had to wait on electric service.
Worst company. This company gets zero stars.
They are over charging there clients. They are ripping off there customers. Worst mistake by choosing this company. I am paying over $500. This is unbelievable. …
Very upset at the fact that I went online to make a payment of my past due amount but was actually charged the full amount( which unfortunately at the time I am not able to make) I called to try and have them fix it or even cancel so I can …
Horrible company! Charging customers who live outside the city limits of a town city sales tax! …
Giving frontier two stars because I had no issues during the contract but when my contract ended they were trying to increase my rate by 120%. I ended up going with a different provider. I called to ask when I would receive my deposit back …
Yesenia was very helpful in setting up our account to switch utility companies. Frontier offered the best rate p/kWh for our average monthly use. She also went over all the details of our Power Saver plan.
Never set up my utilities and got charged a fee by my apt complex for not having my utilities set up. …
terrible
I needed to renew my plan with them and did
their new pricing structure is very confusing and deceptive …
Yesenia was very helpful and friendly! She made the signing up process easy! There was a slight bad connection on the phone but that could have been my phone so overall she was great!
I didn’t quite catch the gentleman’s name who helped me but he was awesome! Set up was quick and easy! All my questions were answered!
Called to set up new service with Frontier Utilities, the customer care representative was very helpful in finding the best deal in my area. Was also happy with the explanation for my many questions. Was a very good experience. Looking forward to having their service.
The gentleman that helped me was very knowledgeable and helped me get the plan that was best for me. Explained everything and never hesitated to answer any of my questions! …
Today is my first time using this company and I already wish I hadn’t. If I could give 0 stars I would. Currently sitting in a 60° house (it’s supposed to drop to 50°) with no heat or power because I was told my service would start by 9pm at the latest. It did not start and there is no way to contact them after hours.
Phenomenal company so far. The gentleman that assisted me in getting signed up at the last minute on Thursday evening worked and stayed late past his normal shift, answered all my questions & inquiries patiently until I felt knowledgeable …
Me being a new customer I had an unexpected competent relationship with an associate of Frontier Utilities. They were patient, thorough with me and I would recommend 6 stars if it was possible …
The representative was helpful and very professional we appreciate how quickly patient and informative he was
I’m excited about my new service! The agent who helped me was friendly and explained everything very well!
Joshua was awesome and took the time to help me lock in a 24 month plan at good rates. Much appreciated!!
Easy experience. They provided more options on the phone but it still only after suggesting options to the service tech. It would have been better if they offered more options for best rates.
Amazing customer service for a first- time user, who needed help with what package to choose. I look forward to start using their service. Two thumbs up!
I am a new customer and have yet to start a billing cycle but from communicating with Jose over the phone he provided information I needed and then some. So far so good just hope everything works out over time!
I had recommended this company to Many people but now I take it back, they are crooks do not come here they will make it sound like they give you the best rate but all the hidden fees will have you paying so much more, they didn’t even give me a chance to make a payment arrangement they won’t care if your power is off. STAY AWAY!!!
wanted to start my new service for my electricity so I call Frontier Utilities and Speak with the YESENIA customer Representative, she help me a lot by giving me details of all plans based on average electricity usage, i was planning to do …
Great service, but….after the first year my price went up from $7 to $21! Now I have to pay more than $500 and I’m about to looking for another option! This is horrible!
I bought a house back in August and the previous owners were using Frontier so I figured it would make sense at that time to use them as well. When I talked to the salesman to sign up he pushed the Frontier Saver 12 S plan. Stating that if …
Mr.Oto was an understanding and patient gentleman. They offer great pricing and have awesome deals. Would recommend to anyone.
Spoke with Mario and he walked me through all the information and answered any questions I had. Amazing customer service and plans. Thank you !
Frontier service was recommended by my Home Inspection company based on my service area, called them and set up services, they offered an affordable plan.
Excellent service, Mr. Mario, was an excellent agent which helped me through all the process taking care of each detail that I needed to complete my application.
Great customer service skills! Broke down the formula for me as to what my payments will be (estimate) .. easy transition! Will definitely refer to my family and friends!
I was assisted by Kevin, who really went out of his way to help me. He made this process very easy, and explained everything to me.
Kevin, thank you!! You are a true asset to Frontier Utilities!!!
I got a very good deal with Frontier with the support of Bill the customer care agent. This guy is the best , he knows his stuff and cool headed.
Bruno has been extremely helpful renewal my contract and with all Q&A. Hope every other customer has the same experience as I did. Thanks Bruno!
It was very easy setting up service at my new house. The issues came when they never sent over a move in order to CenterPoint. 55 hours and 14 phone calls later I am still sitting here moving in with no power. Extremely frustrating and the …
My light bill is over 200 dollars every month. It doesn’t matter if I use 1000kwh or less we always pay almost 300 a month. I do not recommend this company the delivery fee for the light is so high also.
They say they give you such great prices and affordable plans but when you get your first bill, it’s outrageous. Singed up for a plan that would credit me for a certain amount used, smh that was a lie. The app is worthless, it says you can …
Christina was an excellent listener and offered superb, professional and patient customer service. Glad I joined. She made my account set up a breeze.
I called today to switch companies and I was offered a promotional plan of 11.9 cents per kwh. The rep named Diego who assisted me was very professional and informative. I had a very good experience in comparison to other companies I called.
My mom referred me to his company after being with txu for years and after speaking to Jose Calderón, I felt this was the right place. His customer service was great, was patient, provided great information even guided me towards a better plan that fits my consumption of energy. It’s way cheaper than txu.
Jose provides excellent customer service with Frontier Utilities. Highly recommend, easy set up, completely effortless, with quality customer service! Thanks Jose you’re awesome!
Frontier has been an awesome company for electricity service. I just renewed with them after being with them for 18 months. Shout out to Diego for helping me get renewed!
I spoke with JOSE and he’s a great agent, very detailed & informative. I switched over with the excellent rates that’s available! I will refer family & friends.
Astrid was such an amazing help when setting up my new service. She gave me recommendations and made the process as easy as possible!
Great company. All my previous bills/ experiences has been awesome. Mario was great help with helping me sign back up with the company.
If you want to pay more every month, you can choose this company. The bill goes up even the energy use is the same. Also, if you send them a message, don’t wait for reply. I don’t know how unprofessional company still doing business with …
Zafar did excellent help, I was confused a lot with info provided by other Frontier reps that he was able to explain and resolve immediately. I highly recommend his excellence in service and recommend using power through Frontiers Utilities.
I signed up for my first electric company in Texas. Jose was very througho and polite. He tried to make the process as easy and quick as possible and I thought he did a wonderful job.
Javier did a great job walking me through everything, very fast and efficient, we got done in less than 15 minutes. Very pleased with my initial interaction with Frontier.
Update: sent an email as requested in response to this review only to receive the most condescending and accusatory email in return. It is clear that there will be no effort to resolve or identify the issue. I would have even considered …
This is my first time using Frontier however the customer service representative Kenny was professional, knowledgeable and set up my service quickly. He sent me all the documents in about 2 minutes, it was a breeze.
Call with the sales rep Xavier was amazing!!! Took just 20 minutes to setup service. He was clear with his explanation of everything. Would definitely recommend Frontier!
Switched providers and signup went smoothly. I had already decided on plan I wanted and they did not try to steer me away from it. Hopefully change over tomorrow will go just as well.
I had the pleasure of signing up for service with Fabio. He is professional, courteous & knowledgeable. The sign up process was easy. I feel I got a good plan for my current needs. Thanks so much!
The representative was very thorough in explaining the details of the contract gave me that information as far as Alden the plan with work, but also explains in very good detail of the charges, the account number, and so forth. I will definitely work with this person again.
Mario assisted me in reconnecting my service afet a move to Coppell, TX.
He was very polite and methodically went over the steps to reestablish service. …
Happy with the quick, polite, informative service! Glad to be with Frontier. I had previously joined Green Mountain Energy, but their error caused me countless hours, extra expenses, and my electricity shut off in the cold winter (though I …
Mauricio was great! He went into detail and was patient explaining to me the rates and how everything is calculated. I feel more comfortable and have a proper understanding now! Thank you Mauricio!
The young woman I spoke to, setup my new account quickly, efficiently, and answered all of my questions without hesitation. It’s always a great experience when you are dealing with a pro. 😄 Thank you Astrid ! …
Awesome deal for my electrify during these high priced, and hidden charges, times! Sales agent was quick setting up my new service and very knowledgeable! Thanks Frontier!!!
Kevin ramirez was most helpful in setting up my account as a new customer with frontier energy. He explained everything very clearly and did everything he said he would do. Based on this experience I have recommended Frontier energy utilities to my son
Most helpful and professional. Was a pleasure to work with my phone contact person: Christian. He explained everything well and answered all my questions. He made signing up very easy.
Poor service from customer service rep. I called to ask if there were renewal options without monthly bill credits because my usage varies considerably from winter to summer. She tried to convince me that the monthly bill credits would …
I had an issue with my bill and when I called customer service all he did was read me off information about my plan which I already knew. He didn’t have any answers or explanations for me, he just kept reading off “your rate is this, your delivery rate is this, xyz.” It was a completely useless phone call.
Carlos was very kind and helpful. He knew his product. Frontier was better in price than others that I checked however the kilowatt hour was still way higher than last year. We’re helpless because we have no other choice than to buckle to the energy companies.
Bruno was very helpful on the phone with changing our plan when we accidentally picked the wrong plan (a plan that discounted usage between 1000 and 2000 kWh/month – our new house is using over 3000! …
6 year customer here My rate went from 4 cents to almost 19 with no notice. until I got a 800$ bill for a 2 bedroom house and nearly never home. Place is a scam. I have disputed my credit card charge and will leave them high and dry at this month when they send me a bill. Switch to constellation…way better deals and not this rip off.
Bad experience. Called to ask about my rate that was supposed to be 14.5C but then I was charged 19C. The agent said that I just didn’t understand how the charge for electricity worked. When I told him I was dissatisfied with his customer …
Great initial customer service (Astrid) and best rate I’ve gotten so far after calling 4 -5 different companies. Everything seemed smooth and hopefully switching will be an easy transaction. Hoping the bill after 1 month will show what I agreed to. 🙂 …
I signed up with Frontier Utilities for electricity services with the promise of paying $13.9 c per kWh. Prior to sign with Frontier I spoke with a representative a couple to times to review a somewhat complicated contract but she …
I spoke with David from Frontier Utilities because I didn’t understand my current bill. He was very patient and explained to me how I wasn’t utilizing my savings correctly so I now realize how Frontier has such great plans and the one I have is amazing. Thank you Frontier Utilities and David for his exceptional customer service!!!!
I had to call to renew my plan and was able to chat with Henry who assisted me with renewal. Henry was able to answer all my questions make minor updates and suggest the best plan for my family based on my usage! This is why customers still prefer people! Great job Henry!
If I can give Frontier Utilities no star I would! This Company is a complete SCAM!!! Stay Away!!!! The prices on their website is totally different than what’s on your BILL. They will raise the price. I stay in a 1 bedroom apartment by …
This company is a scam. Their door salesperson lied to me about who he represented, their electricity rate, and about my power shutting off. From day one, I have called them multiple times trying to cancel my enrollment with them. They …
Jeremy was a great help today as I need my service connected before it got any colder. I was very pleased with his manners. Never seemed too rush me into a plan I did not need or want
Get set up ready to move.
Glad I called frontier energy, I spoke with a representative by the name of Bill and he was very helpful in explaining things to me. I did a lot of research and searching for the best price per kilowatt hours and feel that your company …
The gentleman was detailed and patient. I really appreciate that he took the time to answer my handful of questions as well. I haven’t gotten my first bill yet for review of that, but his customer service has me feeling very positive about the company so far.
We have had an utterly terrible experience with the Frontier utilities company.
They connected us to a completely different plan than we agreed, charging us …
I spoke to Astrid and she was very helpful to give me details of all the possible plans that I could sign up for and save the most money. I was going to sign up for a 12 month contract that had a $50 bonus, but when we did the math, the 36 …
I would like to give a shout out to Jose for helping me set up my enrollment! He took the time out of his day to go into depth and explain each plan and costs. He answered all of my questions thoroughly and had great customer service!
I don’t like leaving low reviews for companies, but beware this one, and also beware of all their high ratings/reviews being posted here by fake accounts within minutes of each other. …
I had Frontier Utilities in Houston, Texas and was very happy with them.
My bills were lower than I had paid in years in other cities. After moving away from Houston last year to a different region of Texas I went with the local …
My agent, Xavier, really did search for and gave me the best plan of any of the utility companies I contacted. He explained the plan thoroughly so I could understand it completely. I was very pleased signing on to the service. I hope I will be just as pleased with the service. We will see.
So far, one of the best electric company!… Best prices and really amazing customer service!… In English and Spanish!
I’m giving only 4 stars, because the phone system sometimes kick you out …
Super quick and easy enrollment process! Diego was super helpful and efficient. Signed up for a different company yesterday which I quickly cancelled when I found frontier. Better rate, no deposit and way better Google reviews! No brainer!
The customer service rep ‘Orlando’ was super helpful and took his time to discuss and provide details on the available plans and helped explained all the options and also dug into the details of the estimated service charges. He was very …
My over the phone customer service was great! The representative was clear and very nice and knowledgeable… …
I just spoke with German after having a horrible customer service experience with amigo energy. The difference in customer service doesn’t even compare. German was so helpful! He didn’t try to sell me a long term plan or give me attitude …