At Frontline, we’re more than an insurance company. We’re your partner in protecting what matter See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
500 International Pkwy, Lake Mary, FL 32746
We had a great experience with Frontline when we decided to change our insurance. They sent a guy to our house to take pictures and he could not been more accommodating, we had to change the day he was coming and he really cared about …
This company was amazing five stars all day long the girls that work in the office were outstanding they were so helpful they helped me get insurance on my 3-day closing on a house which I’m probably their worst as client that they’ve ever …
Due to severe damages to foundation and roof after hurricane Michael our house in Panama City, FL was determined to be a total loss. First inspector sent by Frontline insurance spent approximately 15-20 minutes evaluating our property, …
My previous Homeowners insurance company Tower Hill Select chose not to renew any policies in my area for whatever reason insurance companies have… causing me undue stress to have to locate an insurance company that will write homeowners …
Frontline, and specifically Tina Ryan offered me a complete and positive customer service experience.
I had my roof replaced after damage from Hurricane Irma and the process to get a …
I had my homeowner’s insurance with Frontline since 2016. They have great customer service! The staff is always polite and super helpful. When hurricane Matthew hit, they had someone out right away and I had my new roof in no time!! I highly recommend them!
sorriest company out there – cancelled my policy for a claim I filed for roof damage wow what a company they don’t even deserve a 1 rating
After Irma I had a claim and it went very smoothly. 1 year later they performed a home inspection gave me $20 to replace a washer hose and then certified my home giving me a 20% discount on my deductible. Loving this company.
We just moved into our house and unfortunately had to file a claim due to water damage. After having work done that they approved they tell us they’re not going to cover it. We hired someone to help us fight this and now we receive a …
Gotta love an insurance agency that refuses to respect the majority of their client’s wishes, mandating interior inspections during a pandemic. Loved having a total, third party vendor hired, stranger come into my house with my children, …
My experience with the home inspection has been extremely positive. Many potential problem areas were identified and now that they are corrected it definitely gives me additional peace of mind. Everyone I dealt with in this process was helpful, courteous and knowledgeable .
Technician arrived at the appointed time and was very well spoken and professional. He was efficient and did not require much of our time. He wore a mask at all times…overall a good experience
Process was very easy to transfer to Frontline. After a bunch of research having a local carrier that answered all my questions was great. Thank You!
Frontline Insurance just cancelled my homeowners insurance, due to me installing a home solar system. Their underwriter stated the policy was cancelled “due to the solar system with a smart meter/net meter on the home.” TECO installed …
Ralph was our inspector. He arrived at the time he said he would. He was very thorough, didn’t waste anytime but I never felt he was rushed, he was just efficient. Great customer service. Good job!
We had water damage to our hardwood floors that we did not discover immediately after the storm. We called Frontline and they responded immediately with an email and phone call outlining the procedure and sequence to follow. Shortly …
STAY FAR, FAR AWAY. I got them and after i signed up and paid they sent me a letter of cancelation because my water heater was 5 years old. So i changed it. Then a month later another bill i receive they telling me my insurance will go up …
I’ve had a great experience with this company. Post hurricane Irma, they replaced my roof without issue. Then they came, did a “5 year home inspection” found a couple of minor but potentially damaging plumbing issues and not only made me …
We had our home check up with Frontline Home Owners Insurance and it was quick and painless. My husband had everything in the garage moved so she could look at out hot water heater and electrical box. They looked under all sinks, inspected …
Next week will be three months since hurricane Sally. some communication a week or two after the storm but then it dropped to almost no communication the last two months. The young field adjustor they sent out early on did not even list …
I’m not sure how my experience with frontline could have been any better.
They were professional and prompt. Appraiser came soon and Nichole, my claims assistant, was easy to work with and returned my calls in a timely manner …
Frontline scheduled a home inspection that had me a bit worried. Would they find something wrong with my house? Would my rates go up? Needless to say, I was very anxious. …
My review has nothing to do with anything other than that the lady who came was very nice and professional and did what she had to do and left. As to WHY it was needed and what results will come of it, I have no clue at all. You already had …
I have Frontline Insurance on my home. They were fantastic in paying out for Hurricane Michael. I received my first big check in 4 weeks. I have had several add-ons and they have processed those quickly. In addition, Frontline lowers …
Agent was efficient and professional in her actions. Took all required photos and courteous in requests. Inspection was done in less than an half hour and assured us of condition as being no problem with inspection.
I was so happy to receive your email of 12/27/19 telling me “Thank you for being the best part of Frontline!”. I assume that means that the letter issued 12/16/19 for “Notice of Nonrenewal” was an error. The reason given was “Power Surge” …
Front line insurance company asked to send someone over to do a home inspection. They were very professional and did their photographs quickly & efficiently. However, I am still waiting to hear from an adjuster regarding a roof claim I …
Changed insurance company to go with this group and now find myself with notice of cancellation for no explained reason. Premium refund not sent until 15 days after cancellation….why? I paid full year in advance. Never had this happened …
My contacts with Home Solutions and Frontline Insurance have all been very positive. The individuals with whom I have interacted have all been helpful, friendly, professional and knowledgeable about their products and my policy. An …
I thought I was just signing up for “average home insurance” when I purchased my home, but Frontline has continued to really impress me with their customer service and overall friendliness. They took the time to recommend a few repairs to …
William was very professional and I felt he held my best interest to heart. I also appreciated him bringing up options to consider with no pressure to steer me to buy anything unnecessary.
After our first home inspection, frontline identified an electric breaker panel that was determined to be a possible fire hazard. The panel manufacturer was no longer in business so there was no way to contact them for a resolve to the …
Switched to Frontline after my homeowner’s insurance increased by 30% at the end of 2020. The certification process was fairly simple, someone walked thru the house and took photos under all sinks, then the mechanical systems (HVAC, water …
Frontline has insured our home since we purchased it 2015. They came out to inspect our home and cancelled our insurance due to polypropylene plumbing . We changed the plumbing immediately knowing if the insurance company is betting …
I didn’t file my claim right away because I didn’t realize the extent of the damage. A lightning strike caused a gas leak in the line to my generator. It took three weeks to get the crew out to repair it, and another three weeks to get the …
I have owned several homes but until now I have never had a home inspection required, except for maybe drive by inspections. Charles that did our inspection was professional, courteous, friendly and quick. He was conscious of COVID concerns and all around a great experience.
Everything went good…I think? The one issue I had was lack of feedback upon completion of inspection. I am still unaware of the outcome/rating results of my inspection. I urgently recommend better communication and notifying owner upon completion. Thank you
I am very pleased with Frontline Insurance. Well run and efficient.
Very professional visit from your representative. I was able to follow up with the required update on a connection to a water heater–though disappointed by the expense, and very disappointed that the original installation passed inspection …
A+ Good Choice! Was with CHUBB for years and they just kept jacking up rates though we never ever had a claim. No negotiating either, this company is much more fair in their assessment of our homes value and offered great coverage at a FAIR price, no gouging like CHUBB
After working in the insurance industry for over 45 years, Frontline Insurance is one of the best insurance companies we ever represented. Having CNA, Hartford , Travelers, and several other top rated companies, Frontline always had the …
Frontline is one of the best homeowners insurance companies out there. Would not want another carrier! Everyone I have felt with is always so professional, courteous, friendly, and so willing to go the extra mile.
Thank you Frontline!!
I own a number of properties with different insurance companies. This one is by far the worst. They could never get my address correct. They continued to uncharge my policy every year dispite NEVER having a claim for any of my …
They denied my roof claim after hail damage, and 3 months later I’m still awaiting their report as to why.
Frontline sent an inspector to my home. When I received the call from the inspector for an appointment I was quite leery given all the scams. I spoke with my insurance broker as well as frontline and was assured the call was legitimate. The …
Frontline has been very reliable and responsive to my needs as a homeowner.
Specifically, they had an inspector come out to inspect my home, looking for potential problem issues, and how to prevent them from becoming serious. After …
Empathetic to rep who was at wrong addressed and neighbor was not cordial to him. Made his day a challenge and I felt badly for him. I believe would help reps if owners supplied a pic of the property they are going to for verification to …
We have had Frontline homeowners insurance for many years and been happy with the insurance and service. They have performed outside inspections in the past, however, recently they performed an inspection inside and outside. …
I received a text message the day prior to inspection reminding me that my appointment was coming. Donna was on time and courteous. She made her way through the required areas of the house quickly and she was professional. Thanks!
Did not take a lot out of our schedule the inspector showed up on schedule and was quick and painless
This was a very simple process. The site was very user-friendly. They have sample pictures so you know exactly what they want pictures of. Doing this for insurance is not a problem!!
The guy who came out was quiet, quick, and professional. Just moving into a new house and job, my schedule was crazy, he communicated by email and phone, he was early but didn’t expect to come in. I just pulled up and was a little late; …
Submitted a claim for damage due to Hurricane Irma. Didn’t get assessment until 19 months after the hurricane. I was assigned agent Julie S and she was very responsive and proactive. She reached out to me and kept me informed on multiple …
We had a Frontline Home Inspection on all points of water access to our home. I doubt most of us would have paid a plumbers fee for such an inspection until there was a need. Frontline provided and paid for that preventative care. …
I am very happy with the insurance inspection performed by Frontline. The inspector arrived 5 minutes early… took off his shoes when he entered our home and was in and out in 5-10 minutes. Very professional and courteous.
Excellent support after hurricane Dorian damaged our beach home. The process was simple. Frontline sent an adjuster to check the damage we sustained and quickly settled for a fair price. No Hassle, good communications. I’ve already switched one of my other policy’s to Frontline as a result.
I was not at this location. Rather, the insurance inspector came to the house to gather information and take photos. Ms. DB was professional, cheerful, personable, and thorough. And fast! She took time to explain a few things, and tell me where to find info I couldn’t locate before she arrived. An excellent experience!
We were very pleased with the outcome of our rather large claim. We had extensive water damage to our wood flooring in one area of our home. Frontline came in, assessed the damage, and covered our claim in a very fast and efficient manner. We were made whole in no time. I highly recommend this insurance company.
I’ve been with Frontline for several years and up for renewal now. I have never quoted it out so decided it was time although I was concerned with the level of service I might get with another company. I wanted to make sure my coverage/cost …
From all appearances thus far, I believe Frontline is a quality provider. Liked their ‘discount deductible’ policy. Appreciate that they take the time to do a quick visual inspection of items in and around the home.
Front line is new to us but so far they have been great. The inspector that was sent out, Mr. Johnston was very professional, and friendly. No complaints so far.
Katrina Lane is fantastic. She deserves higher than a 5. She has taken care of me and my family for many years always looking out for our best well-being. I highly recommend her!!!
Frontline Insurance has always treated me right. I have not had any claims in the several years that I have had them, but they always seem to answer any of my questions. I recently had a home inspection and it made me feel good about my …
We have had wonderful service from Frontline! We had hail damage this past year and Frontline took care of our roof, gutters and pool enclosure upper screens. This was the first homeowner insurance claim we had ever filed. Everyone we worked with was very knowledgeable and professional. Highly recommend Frontline!
We moved to Florida and found Frontline insurance to be the best customer service and the best value. Within a week, the sent the nicest person to inspect the home and make sure everything was in place. Could not be happier so far.
They will work hard for you. If there is a problem they will do everything they to make it right.
The Home Inspection for Frontile was conducted by a very Professional Lady named Michelle. We were only 3 days after Hurricane Sally and the whole area of Pensacola was a mess. Michelle was very professional and empathetic in seeing if …
Frontline Insurance provided me with a home inspection which from the time of the appointment to the inspection and results was so helpful and professional! A recommendation was noted and I was able to complete the recommendation along …
Frontline signed us up for homeowners insurance after we decided to change companies. After one month, they let us know that they were dropping us, claiming the water heater was too old. When we offered to get a new water heater, they said …
Frontline Insurance thinks the same as we do about our home. We never let things go, we stay on top of things with repairs, maintenance, so it helps protect our investment. Frontline sent an inspector to do a review of our home, in an …
Had a great personality which made the inspection for both parties much easier. Keep the process going while we walked and talked. Prepared, timely and thorough. Felt like I was dealing with an experienced professional.
Last year Frontline increased our premium by $900 so I reduced some coverages to lower the bill. This year they increased it by another $900 again. They stated my premium was affected because of my “credit file.” Apparently, being debt …
Newton this company but the initial experience has not been pleasant. They had issue with solar panel and selling unused power to the power company. They threatened to cancel our coverage. Not the way to go in the current a h e when we are being encouraged to go to renewable energy!
Dorothy was absolutely a beautiful soul. She was very respectable. She noticed we had dogs so she brought a treat in for them. She also noticed that I didn’t have any shoes on (I hardly wear shoes) so she removed her shoes at the door as …
Our inspector arrived right on time and wore a mask the whole time. She was efficient, professional, and required a minimum of our attention other than opening the garage and gates. She was very friendly was able to explain the process and when to expect the results of the inspection.
Curtis was our inspector. He was on time and very friendly. Great experience. I’ve had insurance with Frontline for nearly 5 years. I’ve recommended them to all my neighbors. Great experience so far. Fair prices. Hope to continue to be insured with frontline throughout the years.
So far, they’ve been great. Very straight forward process to get signed up. My situation required someone come out to inspect a few things – went smooth, about 30 minutes. Very polite and respectful of property. …
Documenting your own home gets it done without letting strangers inside your home. This day and age you never know!
We have since had an additional claim with Frontline after a hail storm damaged our roof so I am adding this to my review. Frontline sent an adjuster out very quickly who assessed our damage. It didn’t take long for us to receive a check …
I switched to Frontline in April 2016 because the rate was significantly cheaper than my former insurance provider. I do agree with others who have posted that they did require a more rigorous inspection before they would insure me. I did …
If I could give Frontline no stars I would. Do yourself a favor and PLEASE find an insurance company that will actually provide services you have paid them for. …
Our coverage started on the 22 Jun 20. Around the middle of July Frontline sent an inspector to take pictures of different areas of our house. While he was there I asked him if he saw any problems and he said nothing stood out to him. …
This is the worst experience I’ve ever had with an insurance company. From January 23rd to March 20th, my husband and I have not been able to get into our home. We informed Frontline about the dangerous mold that forced us to leave our …
I am new to Frontline but my experience thus far has been wonderful. They respond quickly and are always polite and professional. I feel like we have a partnerships in caring for our new home and their rates are great too.
Our reviewer was very professional. she explained what was to be done then very quickly walked around the house to photo document the condition. …
I am the homeowner to whom the insurance carrier sent the Loss Consultant, Rene Fredericks, to do an inspection of my home’s plumbing, water heater, electrical panel and roof. Rene was prompt to respond via email and/or telephone, …
From the start the Frontline agents have beyond exceptional, calls answered promptly, courteous, and helpful. My adjuster Mr Lewis has been very helpful during this process with prompt return calls and emails. To date it has been an exceptional experience.
Mark contacted us about getting a home inspection and the benefits of being Frontline Certified. The process was very smooth. We received the inspection, made one required repair and Frontline paid for all but $25 of the cost. We were very happy with the process. Thanks!
Evidently you have me mixed up with someone that was treated fairly by Frontline! That was not me!!!
The inspector and I had a nice conversation and I showed the upgrades I had done …
Mr Brian set up an appointment with us, came on time, and was very efficient with his and our time. So far, we’re very happy with overall customer service and the insurance value Frontline provided.
My home is 20 years old. Never thought about the water heaters age since they worked great. I was contacted by Frontline and told I needed to replace my water heaters in order to continue my coverage. …
Had Frontline home inspection and it went extremely well. Inspector arrived on time. Very professionals, he expressed the areas of his interest with a very pleasant attitude. As I took him around everything just went well.
I have to preface this with I’m deaf as a door nail. I apologize for the inconvenience it caused her. I left the front door unlocked as I seldom hear the door bell and or visitors with them shouting for my attention. On the brighter side …
My homeowners insurance is thru Frontline Insurance which I highly recommend! They offer a Frontline step down deductible policy where you can earn cash back on your hurricane deductible which increases for every claim-free year. I’m now …
The insurance inspector was prompt, professional, pleasant and unobtrusive. He identified a dangerous issue with my electrical panel, of which I was unaware. I was quickly able to get it repaired. Then Frontline reimbursed me for the …
Steven, my agent, was very bright like a shining star. He knew what I was looking for and got it done where several others had failed. My experience with underwriting was equally impressive. I would recommend Frontline to anybody and everybody. Thanks Guys!
It is very difficult to rate my experience when I do not know the result. Home inspector Sam Huff was very polite and considerate and things were accomplished in a minimum of time. No problems.
I left another company after many years because they would not listen to my concerns over constantly rising valuations for my property. The Frontline estimate actually came in at $100,000 less, a much more realistic value, which lowered my …
Dawn sent an email detailing Front Line’s request for an inspection and quickly set up the appointment after my reply. Scott came by at the scheduled time to do the inspection. He was personable, and efficiently completed the inspection:
You never are quite sure of what kind of insurance company you’ve chosen until you have a claim. Well, I just had a water pipe leak in the foundation of my home and I have to say, Frontline Insurance was wonderful! After submitting the …
Frontline sent emails stating the process and procedures that needed to occur for an inside/outside inspection. Mr. Tony was the inspector and was kind making the appointment and respectful of my home and time. He let me know what he would …
The inspector was pleasant to work with. Explained what he had to do for the inspection and was very quick to do so. Very professional and polite. Thank you all for continued great service from Frontline Insurance. Long time happy customer. Tanya
Frontline dropped us because we needed to get our roof repaired, toilet valve replaced, and proof of repair on AC unit. I sent the signed contract of roof replacement which was not good enough as they needed proof of down payment. …
I am very impressed with the customer service that this company has. They made getting insured easy and affordable. Samantha was really great to work with. Highly recommend this company! The did a free inspection of my home. 3 minor …
Absolutely horrible. They ignored my claim and said the damage was my fault. A month in and no resolution. Stay away! …
Do not use this company! They cancelled our policy after our initial inspection because we were in the process of replacing a bathroom toilet, shower, and sink that we’re not functioning properly. They said they don’t allow “major …
Don’t fall for the cheap rates… agent told me I needed to change my hot water heater before they would insure me… spent the 600$… just to get canceled due to age of my roof… even after the inspector they sent came out and said it was in amazing shape… waste of time and money…
Had insurance with them for 3 months and then they sent a letter stating that my insurance would be canceled due water heater being older than 10 years and tool marks on the waterline hose to toilet unless changed. Ok no problem I’ll …
Frontline Insurance offers a free inspection of your home. I had the inspection done on my home several weeks ago. I then received a follow up phone all from Karim Ramadan an advocate for Frontline Insurance . He was very knowledgeable …
When purchasing my Frontline Home Owners Insurance policy, I had heard how good their claims process was. And having to file my first claim with the, it started that way. Unfortunately, once my claim switched desk agents, everything went …
We were canceled by Gulfstream Insurance Company. They canceled 75% of their customers who live near the water 🙁 That was terrible for them to do! Ancient City, who is our awesome agent for all of our insurance needs, put us with …
This company is trash. They will bind you a policy then threaten to rescind it if you don’t do things they demand. Ok simple enough, but it was also telling that their claims process would be a nightmare, which it was. Hail went through …
Frontline Insurance Company is a scam. Stay away from this insurance company. On Aug.12,2020 i went with Frontline insurance. On Aug. 17, 2020 Frontline sent out a field property inspector to my home. He took pictures of my roof. He also …
After purchasing a new home, we decided to go with Frontline insurance which was a mistake, as their communication and lack of professionalism has caused us nothing but trouble. We needed an inspection which I understand, but it happened to …
Reasonable, reliable and there for us during these difficult times for Florida home owners insurance.
Don’t waste your time with this company. They are going to reply. Send us an email to …. Never will they respond to it. It’s replied in that manner to make it look like they are actually active in caring about customers.
Have had no issues with frontline insurance very easy to work with
Strong follow-up from Frontline after purchasing our homeowners insurance they contacted me and arranged a quick visit to our home to collect pictures and ensure I was properly insured. Very professional and COVID safe visit took less than 10 minutes. Off to a very good start.
Their in-home inspection has a new option. Now interior & exterior photos are done with your phone. Their policy cost less than most and was easy to get during prime hurricane season. Not always easy in S. FL.
Our Frontline policy required a visit to our home where the consultant reviewed the condition of all aspects of our home. They took pictures and noted the condition of AC, Electric, plumbing, appliances roof and foundation. While at first …
Frontline did an excellent job of explaining the home inspection process. The inspector was courteous and knowledgeable and took a short time.
In addition to the letter explaining the inspection process I received a phone …
Terrible we bought insurance and a month later told my policy was canceled after numerous calls messages and no one called back finally got to talk to someone and was told the reason we where cancelled was for not using there rental agency’s to list our property for rental. Sounds like discrimination to me
.The lady was quite nice. Set up an appointment and was on time. Took pictures of faucets under every sink..water heater..breaker box..air duct..washing machine and dryer set up..and the outside of the house including roof…i haven’t heard anything about the.review yet.
It was a pleasure dealing with Shawn and his staff at 4 Corners Insurance, they were able to provide me with the best coverage and best rates through Frontline Insurance. They were able to save me over $400.00 a year on homeowners …
I have been thoroughly impressed with this company. Their inspection found a couple of minor issues that needed to be addressed. They offered to reimburse me to correct the potential problems before they became a real problems. I submitted …
Once I had the photos I needed the self-performed home inspection was great. The Staff at Frontline Insurance were very responsive to my questions and provided me with information that made everything go smoothly. Would recommend doing this.
Our agent was very thorough with setting up the homeowners policy, explaining the conditions of the policy and improvements we could make to our home to lower the rate. The follow up inspection was very professional. Inspector arrived on …
Paula was our inspector and she was very friendly, thorough, and courteous of our time. She called and coordinated a time with me and then followed up the same day to make sure that our timing was still acceptable. Because of her call, we were able to bump the inspection up an hour!
Home Inspector was very friendly and professional. They not only sent me a letter but also called and explained to me the problems and fixing the problems and avoiding future problems. They were very friendly throughout the process. I am very impressed.
I started my policy in mid March and three months later after their extensive evaluation of my well kept home with a new roof , they cancelled my policy right before hurricane season. The inspector took hundreds of photos to make sure you …
Melissa was very professional and did her job efficiently. She took many pictures in area’s of electrical and plumbing items. She knew what to look for to complete an accurate inspection and left complementing our home.
Frontline offers excellent coverage at affordable premiums. We had a Frontline home inspector come to our home & check electrical, plumbing, & AC, this is the first time an insurance company has made this effort to ensure we had proper connections to the vital workings of our home. Thanks Frontline.
DO NOT USE THIS COMPANY!!!! Do yourself a favor and go with a different insurance company. Worst customer service ever.
My experience with Frontline Insurance has been excellent. (and I’m not one to post reviews about insurance companies!) I just want people to know there really are good companies out there. …
This was a home inspection for the purpose of getting a Homeowners
Insurance Policy
The inspector called me to make an appointment and explained what he was to …
Ms. Neal was very nice, friendly, thorough and efficient. Jacksonville Florida
The home review for the coverage was very thorough and professional. Getting coverage with them was Quick through my agent.
I have tried cancelling our service for over a month. Provided all documentation needed and have spent way too much time on the phone with three different departments trying to confirm cancellation. I am currently on the phone …
Out standing service! Dawn Du Mee is the consummate professional. She guided me though the company comparisons and helped me tailor my chosen policies to my needs. She professionally with out pressure pointed out the benefits of and …
I’ve been with Frontline for 3 years and have nothing but good things to say about them. Early this year I was contacted by them to perform a home inspection and at first I thought it was going to be a witch hunt to find ways to increase …
Poor customer service. Non-renewal on my homeowners after 7 years of collecting about 50k in premium without ever paying a single claim out to me. Crooks in my view or at a minimum highly unethical. I hope they go out of business like every other con-job insurance racket in Florida 🙂
All good. VALUE,. Customer information for any questions and professional inspectors. Pushing 80 I am concerned about some unknown person in my home at any time especially now. The gentleman doing the inspections was very professional …
Home inspection was scheduled quickly.
The inspector was on time and respectful of the home, our time and our privacy.
The policy was customized to our needs at a fair price. …
Frontline’s contact about the necessary repair and the help paying for it was a very pleasant surprise. They were right, and the leak began almost immediately. We chose our own contractor, had it done, submitted the receipt and got the …
Inspector was very professional, courteous and very polite. The actual home inspection was very well conducted and no time wasted here. Thanks!
First off, I appreciate great communications, followed by doing what was agreed to. The rep was right on time and very respectful to our wishes of mask wearing while inside as well. …
My first impression of Frontline has been extremely positive. The transition was smooth and all the representatives were knowledgeable, professional, & responsive.
We recently purchased frontline insurance after buying our home over two months ago. …
Very happy with Frontline, their professinal approach to Insurance Providing, etc. Terrific Experience!
WATCH OUT! Company does not pay claims. After more than a year of public adjusters, lawyers, and depositions, Frontline is offering only 10% of the cost of the assessed damage. We will either have to go to court or pay 100s of thousands of dollars out of pocket.
Inspector was very friendly and did her job quickly.
Frontline is completely worthless. I lived in Communist China for three years and Frontline’s customer service ranks below any experience from our years abroad. The first adjuster was incompetent and after 30 days of inaction, I was …
Stay away from this company. One of the most unprofessional businesses I have ever dealt with in my entire adult life. I understand there are limitations on what they may insure however poor communication and little to not notice or …
We recently bought our home and became first time Frontline customers. The interactions we have had with them so far have been pleasant, questions quickly addressed, and customer service has been friendly. We had our inspection completed, and the inspector was extremely pleasant and efficient.
Great introductory rates the first year, then your insurance premium increases by 40% in year two. We are now entering into our 3rd contract year and our renewal amount represents almost a 100% increase over what we initially signed on for …
So far great experience. Inspector was punctual, flexible and super friendly. Look forward to continued cooperation and collaboration from this energized insurance team. Love it!!!
We recently changed over to Frontline Insurance and were very pleased with not only the price and coverage but the professionalism and attention paid to our needs by our agent Sarah Barfield. …
This was the first time in my 35 years of home ownership that I had an interior and exterior inspection by my home insurance carrier. It was a bit inconvenient as it was considered urgent, time sensitive, and immediate. Good grief there …
I could not be more disappointed in a company than I am with Frontline. They cancelled my policy after three months of moving into a new home because I have solar panels. They wrote the policy for the previous owner of the home several …
This company literally stole thousands of dollars from me, as I was paying for an insurance policy I never had the legal ability to make a claim on, and now are refusing to refund. DO NOT DO BUSINESS WITH THESE PEOPLE.
Denied my claim . Then raised my insurance 2ooo a year go elsewhere they will not pay claims
We changed from our existing home owners insurance and signed up with Frontline due to their lower Hurricane deductible. Shortly thereafter they send an inspector. Everything seemed fine until we got a cancellation letter in the mail a …
Our home inspector (Jake) was a delight to work with. He arrived on-time, and was completely prepared, professional and friendly to talk to. He was very knowledgeable about the purpose and approach to his work. I felt we were in highly competent hands. I congratulate Frontline for finding and retaining a worker of his caliber.
One week ago I received a notice from my homeowners insurance company that they were being dissolved and I had 30 days to find other arrangements. This is a very bad situation to be in, in the middle of hurricane season. Kirsten began …
Inspector was friendly and efficient, explaining what she was doing and why.
Absolutely terrible customer service. We had to switch to a new claims adjuster because the man we were working with continually delayed, lied, ignored questions or emails, and had just a rude and condescending attitude. One of the worst …
I have never had to use my home owners insurance for a claim and I’ve been living here since 1996… so far the process seems to be great and the company had been pleasant to work with so far… will keep you posted as I go through this journey
Edward Brown called me to set up an appointment for my newly insured home. He made it very easy to set up a time that was convenient . During our first call he was more than willing to answer all of my questions, as I’ve never had a home in …
One of the BEST insurance companies I have ever worked with for my homes. Very easy to contact and all the people I have spoken to have been incredibly helpful and knowledgeable. After Hurricane Michael, we had an adjuster onsite with a …
13th home inspection.
17th policy cancelled.
24th hurrican Ian is on its way.
Thanks Frontline.
Frontline cancelled my previous agent therefore my policy, rewrote the policy with another agent but refused to honor my deductable forgiveness!
Had a horrible experience after filing a claim for a water leak. Have been litigating for almost a year while living with a giant hole in the ceiling. They couldn’t care less. Frontline is a completely unethical business and does not take seriously it’s fiduciary responsibilities to its customers. Stay away!
They accepted my policy knowing I had solar panels installed. A few months later they asked if I was part of the TECO Buy Back program (which I had never hear of). Mentioned we were not and they dropped us. Nothing wrong with the house and the panels are practically new having been installed in early 2021.
When I refinanced my home, Frontline was what my insurance agent proposed. I had Tower hill for a number of years prior. No problem with them. When I started with Frontline I was skeptical of their disappearing deductible element, but after …
Nick kept us informed of when he expected to arrive, which was great. He was very efficient, obviously knew what he was doing. He was also friendly, which we appreciated. So often people will concentrate so hard on being quick, focused and …
The signup process was great however after “frontline” certifying the home they dropped insurance with less than 30 days’ notice. Notes were vague and no one could speak to the cancellation. They are priced low but after additional review …
This is so awesome! Simple directions with fabulous pictures to guide you to X markes the spot!
I would not give your hard earned money to these jerks. I started a new policy with them and in less than a month I received a cancelation notice. They said since my neighbors tree branches were making contact with the roof they were …
Our old home insurance policy had skyrocketed and we needed to find a new ins. co. Frontline Ins. had the best price with everything we had before and the transition went very smoothly. We’re very pleased with this company.
It took six weeks for their adjuster to show up.
Then low ball numbers followed
No insurance is fair in Florida.
The amount of hurricanes that have hit the part of Florida where I live has been pretty minimal, yet insurance companies have the power to dictate a new roof …
Inspection went off without any problems. I look forward to having a long relationship with Frontline.
great home assessment app with insurance make it a breeze to certify your coverage. Extremely competitive rate and excellent coverage. I’d recommend you give them a look if you’re in the market for insurance.
I has to call to file a claim because we couldn’t get on the web site. The gentleman who I spoke to was very helpful but we have yet to hear from anyone about the claim.
The representative was very friendly and professional. I was very pleased with him and Frontline.
Frontline recently requested a physical home inspection. The inspector they used (contractor) was on time, friendly and courteous, and professional and quickly completed the inspection without any disruption to our daily routine.
Frontline holds our home owners insurance policy for one of our
rental properties. Late in 2021 we filed a claim for roof damage. At the time we filed the claim we had been with Frontline for almost one year. It is important …
They just canceled our policy because we have solar panels . We have a new house and have never had a claim. They had all the info on our house when they took my money in May. 2 months later they canceled us. They say they don’t insure any home involved in power sharing . Seems absurd and outdated to me.
The house inspection went very well. We were late arriving to our house and the representative was very accommodating and waited for us to arrive.
Worst insurance company ever! I will never insure my property with them again! Everything is great until you need to file a claim do not waste your money on this company!!!
Had Frontline since buying new house in 2007. Never had a claim but company is good to deal with. Rates are fair.
Spoke with Terri. She saved us a TON. Very professional and welcoming. Would recommend 👌🏽 …
Great Experience and quality customer service. A bit of a process to get our home qualified but was well worth the effort with the excellent rates.
Donna was very professional, respectful and communicated what she was doing. She had a good personality and very prompt.
I purchased Frontline for my homeowner insurance two years ago. Last year they increased 37% and this year they increased another 48%. Stay away if you don’t want to double your premium in two years. No claim, 3 years old roof and …
Mr. Scott showed up in time, took some pictures from interior and exterior. It was quick and did not waste any time. He said he will submit the report to Frontline Insurance.
The inspector was punctual, courteous,and
Professional. The inspection was thorough and efficient. I felt very comfortable from first contact to our actual meeting. The entire experience was EASY PEASY.
Updates 9/06/22 – fun fact. I have some friends that got insured with Frontline 2mo. ago and the property is from ’84. You lied to me or you will just remember to cancel that insurance after you will make some money on the client? …
Frontline doesn’t want to be on the front line.
Frontline is dropping policies on the Carolina coast. I have been paying them …
Frontline was very helpful with getting the right home insurance for me. Prices were reasonable . Pleasure to work with employees.
The checkup of our home went very quickly. The inspector was on time, friendly and took pictures of each room that had water or other areas. He was professional and quickly saw what he needed to see and take pictures for the insurance company to view. All done in less than 30 minutes.
Our condo was destroyed during hurricane Ian. Next week it will be going on 4 months without resolution. Daily calls, more excuses.
The worst. A total nightmare.
The inspection went very smoothly and inspector was friendly and communication was open to questions we may have had.
The do-it-yourself home inspection was an easy process and was much appreciated since I didn’t have to take a day off from work for an in-person inspection. Thank you!
Frontline has been great in dealing with my hurricane Ian damage. Very responsive and informative adjusters.
Not thrilled right now… they are investigating my valid claim, and I’ve already had the adjustor imply it would not be covered because I did not report the problem promptly. I reported it as soon as I knew there was a problem! Probably …
Very terrible service, no one knows what is going there and an endless supply of excuses. Horrible communication and errors throughout the process. The adjusters do not call you back. Find another insurance provider if you ever want to get support and the money for your claim.
So far not very happy with claims process on my Florida home that was hit by Hurricane Ian. We have full coverage insurance… and our roof, lanai and fence are all severely damaged and need replacement. Frontline give a very offensive and …
Philemon was exceptionally caring and determined to assist us after we experienced extensive damages from Hurricane Ian and provided excellent communication. Thank you so much for the very genuine dedication you have for helping others.
Just changed carriers to Frontline. Competitive pricing and efficient setup. Had a painless home inspection conducted in a timely manner with a friendly inspector.
STAY AWAY FROM THESE CROOKS!!!!! after being approved for a new HOI after the terrible FedNat fallout, Frontline was contacted and given ALL upfront information about our home and we got pre approval…We paid our policy IN FULL then they …
Instructions were very easy to follow and very well done by Frontline. It was easy to break and come back to exactly where you left off since it was a little time consuming.
The self-inspection process and app they use to complete the inspection is very easy and self-explanatory. Simple as just snapping the needed photos and hitting submit. Can’t ask for an easier process.
The representative was very courteous. professional and a well likeable person, of which we need more of in this world. He was very thorough at what he had to do.
This is what home insurance is suppose to be!
Easy to navigate and terrific people on the other end of the phone.
Will I recommend Frontline Insurance? YES, …
They lied I been over 4 years with them and now that the hurricane happened they give you the round around not to pay the correct amount low balling . It’s been over 4 month and still no money. …
Been using this company for 2 years and when we finally had to file a claim, we’ve been on the back burner for 4 months with mold and water damage! Now the roof is fixed and the damage and mold has spread. Obviously we chose the $1k …
Outstanding company. Good prices. A must for Florida Residents. Had to have home inspection done. I was selected to participate in self inspection process. Awesome deal it was. I am Lung Cancer fighter and in out of Hospital. They worked with me with the time to get it done.
Premium raised by over $1000, then after refusing additional insurance I just received a bill in the mail for an additional $300.
I’ll be going another direction and recommend you do the same
We support Home Solutions belief that home owners need to be held accountable for managing their home and property in a way that will reduce the need for filing a claim that could have been avoided. Each household conducts a safety audit …
Tina was very pleasant and accommodating to work with. The home inspection was done at my convenience in a timely manner. I’m very thankful to her and look forward to working with her in the future for any additional inspections that might be required.
Excellent company to do business with. Their inspector identified a potential problem which they had to have fixed to insure our home. They also have a program which when you submit proof of repair and bill, they helped with $100.00 of the repair. Quick turn around time, I am very impressed.
This company sends a “teaser” rate when your agent puts out a search for you as a home owner for the best rate on home insurance. You as the home owner of course are going to select the lowest rate because of course we all want the best …
Don’t be fooled. They take your money and weasel their way out of the very thing they say they provide. They reneged on the deal, left me high and dry with repairs out of pocket, and won’t renew coverage due to risk.
We chose and put our trust in this company and we’ve been waiting for our check for over a month and we still haven’t received a check to fix the roof of our house. it’s really sad that they aren’t helping during a time of need knowing that it is hard for people right now..
We are so disappointed with this company. Survived 9 plus hours of hurricane Ian. Our ceilings fell in, roof damage, lanai damage (we has an additional rider for the lanai), lost trees etc. can’t find replacement tile and we received a …
We are doing everything we are suppose to be doing, when it comes to the claim we filed. Our house was destroyed by hurricane Ian. We filed the claim, we understand it was going to take awhile because of all the destruction. But what we …
Awful. Just awful. We just purchased a condo in the beginning of July and bought flood and homeowners. I elected to pay upfront for the year. Not only did they screw up our mailing address, but somehow my payment went to flood but not …
The absolute WORST insurance Company! Hurricane Ian ravaged our home! Roof collapsed as well as ceilings and walls! The rain and lack of electricity allowed mold to multiply! Frontline deemed my once beautiful home uninhabitable! Frontline offered us $1100.00!They claim to be a Compassionate insurance company, they are anything but
Swift, fair and friendly (no b.s.) service and pricing! Extremely hard to come by these days. I’m leaving this review because the Frontline team was referred to me by a friend and I wanted to pay it forward. They’ve got their act together!!
We had $ 290,000 damage from Ian. Frontline would never answer a phone call, text or email I sent them. I uploaded estimates to their Portal and reviewed the damage estimates with the field adjuster …
Our claim hopefully is not finish yet from ian. The read out on our claim was very precise, but the costs are way off. Almost 50%off. I asked where in the world are you getting those pricing???almost in most cases just covering the cost of …
I filed a claim after Hurricane Ian and need help with the multiple page document that you sent me to have notarized stating exactly what was damaged. Also I haven’t been told what is being replaced or has damaged from the hurricane from …
This is the worst experience they said put up a 60 ft fence in 2 hours. So stupid they are crooked. The inspector said replace roof damage 200$ repair people charge more to even come out. Their inspector did not have a business card no clue if he was even qualified. They need to be investigated I intend to sue them
This is the most awful unprofessional company I’ve ever dealt with. All of the employees have attitudes and will do anything they can to deny and delay a claim so they don’t have to pay. Their hired field adjusters under value all repairs …
If you want to develop an ulcer and waste 3 months of your life, try and get a claim processed by Frontline. I have been bounced around to 5 different desk adjusters. They did not respond within the required 30 days to my sworn proof of …
Our first year with Frontline April 2022) . Inspection was fine and we did get a notice of cancelation. It was because Water heaters were old. We replaced both water heaters and they renewed it! THANK GOD- I was freaking out to say the …
One of the worst. I’ve put in complaints to BBB, Board of Insurers, Attorney General office in Florida. Townhouse got completely destroyed by Ian. We are a row of 10 townhouses all which were destroyed. 9 of them have been taken care of …
I received a cancellation notice for our home owners insurance today post-marked December 23rd. We only held their coverage for three months and never had a claim. I had to call the agent personally and thank them for the thoughtful Christmas card. May karma be with you, my greedy friends!
I wish there was a place to add notes along with the pictures. Also the letter with the code came 8 days after the date of the letter and it stated I had 10 days from the date of the letter to complete. The issue was that I was out of town at that time. Other than that I liked the self inspection idea.
Doing a photo self-inspection was a valuable experience in knowing what to pay attention to as your home ages before a real problem occurs. Because photos are needed to complete the basic information you should have the knowledge as to how …
Because of increase in our homeowners insurance which caused our monthly mortgage payment(additional $257) impossible for us to pay, I had no recourse but find another insurance company. Thanks to Simply IOA( with the help of our Agent …
I wanted to leave a note about a great adjuster i have with Frontline insurance here in Florida following hurricane Ian.
Denis Awo provided me with her direct phone line and also her email address and …
Home inspection was good. Inspector called and told us what to expect and answered any questions. We had things cleaned out under sinks so everything went quick and smoothly for photos. Professional and kind.
We just went through a hurricane and this insurance company is leaving my family and I hanging. They tried to give me a ridiculously small amount that wouldn’t even cover a 1/4 of the damage. Then they told me my contractor is charging to …
Before we moved to FL we paid for a wind imitation test and had the roof thoroughly inspected and it passed. Right after we moved to FL in Sept. 2020 we were hit with a Tropical Storm which blew tiles off the roof and caused leaking in the …
Absolutely the worst insurance company to deal with. Going on over a month from Hurricane Ian with no decision on my roof. I’ve called every single week. My adjuster doesn’t even have a voicemail set up! I send emails every week – have to …
Horrible experience. Paid my yearly premium. Fixed/replaced items I was told to. Inspection was great. 15 days short of 90days the company decided to cancel my policy due to the firewall between the units in my townhouse. They were given …
the worst when it comes to insurance claims and do not like the home owner knowing what they are doing and want you to use their recommended companies to make sure they get a kick back and will not work with “home owner as the GC” they do …
I recently switched to Frontline for my home insurance. They have been very good to deal with, explaining the different kinds of coverage available and communicating very well. I would suggest anyone looking to obtain insurance coverage or up for renewal with their existing insurer to contact them. Very pleased with them.