I switched to Frontpoint in more than 3 years ago because I was looking for a better home security company and better equipment. After the first 3-year contract, I renewed because Frontpoint was indeed so much better than any security …
Front point is the best service I’ve ever had in home security service. This service is so reasonable with pricing and responsive on contact customer service. And service team is very helpful and technical support is very helpful with all …
I been using front point for about 6 months. I had to move from my home and then move back – dealing with work changes. They were great to send me moving package twice. Their support has been great, when I was in the setup process. Their …
I purchased an alarm system from Frontpoint Security and was told I had a two year contract. After 2 plus years I moved and called to cancel. It was then they told me I had a 3 year contract. They said I could get the new owners to …
Absolutely do not go with this service. There old machine worked very well and we hardly had any trouble. We moved and bought a new system and tried to work with them several times to fix our connection issues and our freezing issues. After …
Awesome company and great equipment! Works really well (must have high speed internet). My only regret is that I didn’t have it earlier when my car was stolen in front of the house (pic below). If we had these cameras set up we could catch those dang thiefs!
Frontpoint makes things so easy. The support in helping make my decisions on what I needed for my home was a great experience. The sales person was able to walk me through all the products and what would work best for my home. Once I got …
If I was able to, I would give Frontpoint 4.5 stars. My family has been using this company and exclusively their equipment now for nearly ten years. My parents love them. When I moved out, one of the first things I got was my very own …
At the end of 2016, my house was broken into and thousands of dollars in electronics were stolen. After the police came to clear out the house and I regained my composure, I started shopping for home security systems. Once I read other …
We purchased the doorbell and driveway cameras… and cannot get them to work. Frontpoint will not allow the return of the cameras and has dropped numerous phone calls trying to get the cameras to work. Their conflicting attempts to help …
This company was great until it came time to cancel services! We cancelled in May21’ and some how started getting charged again in Dec 21’ immediately upon seeing that we were getting charged we emailed, called, and requested callbacks to …
I’ve had the service for five years and just transferred to a new home. The process was super easy. The monthly monitoring is a hit expensive, but they have been generous to provide free or heavily discounted equipment when I’ve renewed with a year contract. #FrontpointWinterSweepstakes
Steer clear of this company. I have been with this company for the last 12 years. When I wanted to cancel the agent told me to put the account on hold. I called them back again after the month was up and told them to cancel my service. …
We recently had an issue with our main panel. I called in and the person who helped me was super nice and the panel was replaced with an upgraded model and all under warranty. The person I spoke to was extremely helpful, knowledgeable, and …
I have been using FrontPoint for 5 years now and I think they are the best. I love the “do it yourself” install kit they send you. You don’t have to wait for a tech to come out and install your equipment because it’s that simple. The …
We have been a customer since 2016. We have had great customer service and enjoyed having Frontpoint. However, beware of the “no contract”. After our 2 years were over with the contract we were supposed to be able to “cancel at anytime”. …
#FrontpointWinterSweepstakes great service, Ive never had problems with outages, they call after 30 sec if alarm isn’t reset or is password has been incorrectly entered 3 times. Police arrive quickly if there’s an issue all in all good service.
I purchased my FrontPoint system nearly 3 years ago when I moved into my new home. It was easy to set up and use. Customer Service has been great when I’ve had questions or needed to add items. I’ve recommended FrontPoint to friends and neighbors. I’m very happy with my system and wouldn’t hesitate to recommend it again!
I have been a Front Point customer for almost 6 years now. My Experience with Front Point has been nothing but stress free and easy. Having this system gives me peace of mind and good sense of safety knowing im protected if anything were …
I called for technical support. My internet is so slow the technician called back 3 times, rather than keeping me on hold, so he could walk me through the set up steps.
Spent over 8 years with this company. Have been trying to cancel since October and you just wait on hold and all you can do is enter a callback number which when they do call they hang up immediately. They do this so they can get an extra …
I have had frontpoint in two different homes. Both systems we easy to install and worked great. Frontpoint was able to use sensors already installed in one of the homes as well. Their video doorbell was easy to install and has been awesome …
Frontpoint is my trusted security provider to my elderly parents. My parents and I live about 6 hours apart. With the peace of mind Frontpoint provides, I can sleep a little easier at night. Both my parents have panic pendants they wear. If …
I only gave then two stars because after five years of paying them every month I sold my home and they charged me an additional full month service to cancel my account. I spoke to a supervisor and she told me there was nothing she could do …
So far so good! Have been a customer for less than 6 months. The alarm system works very well, letting us know if the system has been breached. For instance, if a door is opened while armed, which is very important. The outdoor camera works …
We have used Frontpoint for probably 7-8 years. Super easy setup initially and when adding devices/sensors. Very reliable, even with a few self-induced hiccups where police ended up knocking at my door at 6:30 am. HA! The monthly cost is a …
We’ve been using Frontpoint for a few years now. They have excellent customer service, and I especially appreciate that I don’t have to wait on hold with them for longer than about 30 seconds. The two times my alarm went off (my mistake), …
I have been a customer since 2019 and so far I can say equipment are of high quality, customer service is very good and responsive, we had false alarms couple of times that we opened the doors ourselves while system was armed and they …
I AM COMPLETELY SATISFIED!!! Frontpoint meets all my needs. The set up is super easy & the service is reliable. I love that everything (smoke detectors, cameras, locks, etc) syncs together so easily. The customer service is amazing, they …
I have been using Front point for approx 3.5 years. The customer service is excellent. They are very helpful over the phone assisting with equipment set up as well as general questions about your system/service. The system itself functions …
I have had Frontpoint security now for roughly 3 years. We move a lot due to my spouse being in the military and I love the ease of being able to just pack our equipment and go to the next place. No need to wait for a technician to come and …
I’ve had a Frontpoint security system on my house for a year now and I absolutely love it! I shipped around and couldn’t find anyone that could touch their monthly monitoring price. The system was easy to install. I have motion detectors, …
My old review is below, but just noting that it’s still accurate into 2020! Earlier 2018 review: Frontpoint is exactly what they say: a reliable, customizable cellular security system that’s easy to install and backed by great customer …
A bunch of slithering snakes that go in your account without authorization I am done with Frontpoint Security trifling is an understatement don’t ever do business with them they will violate your account just unethical business tactics.
We did a lot of research before we chose a security company and Frontpoint has not disappointed us. The equipment is good quality, easy to install, and response time is fast. The cost is very reasonable. The customer support people are friendly and knowledgeable…a giant plus! We are extremely happy with Frontpoint.
I have been using Frontpoint for approx 5 years. The customer service is excellent. They are very helpful over the phone assisting with equipment set up as well as general questions about your system/service. The system itself functions …
If I could give 0 stars I would. Police never showed for alarm activations nor do they answer their phones or call back when they say they will. When you try to cancel they make you jump through hoops for 9 months (still jumping).
The system is completely wireless and accessible from my phone. The easiest install I have ever done. I have called for various reasons since stalling and the customer service is top notch! …
Really happy with the overall system. After having someone break into our house a few years ago, we upgraded our security system. Frontpoint was super easy to install, but more importantly, when we ran into problems, customer service …
Decided to avoid $ADT$ for my new 2nd home and went with Frontpoint which received great reviews everywhere I looked. I have had Frontpoint now for 2 years and it is just as affordable, reliable and easy to manage as it was in the …
After many failures of their poor equipment, I decided to cancel. I wrote a detailed email with my request. After a few days, I received a response that I would have to call customer service to cancel. After over an hour on hold, I was told …
We have had frontpoint for about 5 years now. They’re customer service is amazing. I have never had a problem getting through to them. When my touchscreen was having problems they replaced it without any problems. The pricing is fantastic …
Great option for home security at a reasonable cost. Very easy to install by myself with clear instructions provided. When I ordered, the staff was knowledgeable and provided great information about informing my local emergency services …
I have been using Frontpoint for 10 or so years, they have been great. Very responsive, I have had false alarms created by me and they call my phone immediately. Once I was shoveling snow and forgot to disarm, the police arrived at my …
We have used the FrontPoint Security System at our house since last Spring. The ordering process was easy and we were able to complete the self-install process with little issues. When needed, contacting the FrontPoint support team has been valuable and the service provided has always been professional.
If I did not have to sign a three year contract, I would have given them a 4.5! The installation was simple and the equipment is easy to use and also highly effective. I love the flexibility of being able to arm and disarm my system from …
I have had Frontpoint for years now. This by far was a excellent decision considering all the other companies out there. The ordering, delivery and set-up was quick and easy! When you do have to call Frontpoint, whether you are activating …
We have had them now for about 4 years between two homes. During the move to our new house the sensors would not work as we had double opening windows. Frontpoint sent out free, slim magnets for the system and they worked great. Customer …
Frontpoint’s customer service is excellent. Their equipment is good and reliable, but it could use some updating. It would be great if their doorbell could follow the model of Ring doorbells and not be required to be wired in. It would also …
Me and my wife bought our first home in 2006 and the very first thing I wanted was a good home security system. I didn’t want to pay crazy monthly fees and I didn’t want nothing drilled into my walls so I researched diy home security …
The “start up” price for a full package is pretty high but not once you consider the value of it. We looked for a long while and did a lot of research before purchasing this system but we really liked the garage sensor (that’s an easy point …
Luckily for us, when we bought our house it came with Frontpoint. The previous owners had an old version of the hub installed with all of the sensors. Upon moving in and switching account holders, which was very easy to do, we were sent a …
I installed Frontpoint security system when I bought my new home; we always lived in an apartment before and moving to a single family home felt like would require additional security. I was a bit concerned by the amount of work required to …
Installed this security system when I started travelling a lot for work, to give me peace of mind that my family would be protected should anything happen. After shopping around, we ultimately landed on Frontpoint for the fact that …
I like Frontpoint’s customer service, and they are very accessible, professional and nice. This is my first home, and after reviewing security systems online, Frontpoint was consistently ranked at the top. I was able to install my system …
I have been a loyal customer for 6 years. After a power outage panel stopped communicating rendering no monitoring service. After weighting options of being locked in new contract with new panel and considering poor response time to …
We have had our Frontpoint security system for more than 5 years now. Their telephone support is excellent, prompt and courteous. If a replacement sensor is needed, they usually have a new delivered to you the next business day. Never a …
Does what they say on the box, with no drama or issues. Great customer service. Good quality equipment. Prices similar to many of their competitors. The Alarm.com services they contract through are fairly nice with a good app and responsive …
The technicians are customer friendly and always get the problem resolved. A special mention to representative Derrick , the last time he serviced my call was a pleasure.
Thank you Derrick.
We have been very happy with Frontpoint- easy to install sensors with reps to walk you through it on the phone. Customer service is great- patient, helpful, and friendly reps that are very thorough; they even told us what kind of battery we would need for the smoke sensor! Highly recommend!
I originally selected Frontpoint as a cost effective security system when I was threatened by a stalker. The front door lock required the services of a locksmith to install ($175), but otherwise the system was functional. However, due to …
I love my Frontpoint Security System. The affordable rates and great bundle deal helped me get my first home secured. They have a wonderful list of other great products that we couldn’t fit in our budget right now. Fortunately we haven’t …
Frontpoint Security has amazing customer service, when setting up the security devices it was a little difficult for me because of the devices not talking to each other but with the help of their expert team (after hours, mind you) we got …
I have been with Frontpoint for many years and they have always been; professional and courteous. Their rates are reasonable for the services they provide
We’ve been Frontpoint Security customers for about 2.5 years now and I am very happy with the service. The initial set up was very easy and straightforward and the Frontpoint customer service is outstanding. They are quick to respond …
I have been using Frontpoint security since Oct. 2015. The service has been incredible. The security system provided was simple and easy to install. I was able to add my own Z-wave devices to the panel with minimal support from Customer …
Frontpoint made it very easy for me to switch alarm companies! The rep walked me though every aspect of the equipment I was getting over the phone! I knew exactly what to expect when the system arrived! From there it was super simple to …
Frontpoint Security will not cancel your service and will continue to charge your credit card without authorization. After providing them with their required notice and after multiple conversations and requests they continue to take money …
We’ve had Frontpoint Security with monitoring since we moved into our house almost 5 years ago. Their system is fully wireless, making the installation very simple, and intuitive to add additional modules down the line. I’ve never had a …
Pros:
The customer service is amazing! They have been so helpful with everything and this is their best selling point. Also, I love the easy-to-use mobile app and it …
I have had Frontpoint for almost 9 years now. I am very satisfied with their service!!
No one likes being watched, however sometimes it can be a good thing. My dad has …
I have been using Frontpoint for more than five years now – the responsive service and system stability are great.
Over time I have extended the installation from simple door and window to …
We’ve been Frontpoint customers for years and have had a consistently reliable and predictable experience for all of this time. For the handful of times I’ve called to ask a question or to obtain tech support, I’ve dealt with folks who are …
I have had FrontPoint security system for over 7 years and I would never leave. They have secured my home and belongings extremely well, always ready to answer questions and trustworthy. I recommend anyone looking in securing their home …
Buyer BEWARE….DO NOT USE THIS SERVICE…IT IS IMPOSSIBLE TO CANCEL WHEN CONTRACT IS UP!!!
Have continuously tried to cancel, have been told 4 times paperwork has been …
Great service, great easy-to-install equipment, all at an affordable subscription price. Their mobile application is excellent, intuitive and easy to use. I’ve had several alarms (all false, thankfully – burnt toast once and left a door …
I’ve been with Frontpoint for 4 years now, and their service has been excellent! Their security system is extremely easy to install and it can be customized to fit your needs. And should any of the sensors or components have a problem, you …
Updated 3/17/22 – These guys rock!!
I have had FrontPoint Security for about 5 years and have found them to be very professional. The system is well put together and quite easy to deploy. Their app works well and offers a lot of useful features. I feel secure with FrontPoint.
I’ve had Frontpoint for 6 years now without any issues. Easy to install, competitive pricing, they work with you to make sure you have up to date technology, and they’re very responsive when it comes to alarms and easy to reach for customer service. I did have to sign a contract, but it’s well worth it.
I’ve had my Frontpoint security system for almost 5 years and love it more and more. First off customer service is amazing when contacting tech support to setup new equipment or have any other questions. I don’t think I’ve really ever had …
After a lot of through (read exhaustive) research for home security options and a short list from one of my law enforcement official friend provided, I settled on Frontpoint. When I chose Front point I had to sign up the contract for 3 …
I have been a highly satisfied Frontpoint customer for about 6 years now. I am the type of person to do lots of research before purchasing or choosing something. Frontpoint came in at the top of my list and I went with them over a few …
I have been a Customer of Frontpoint Security for the last 5 years and I’m very happy with their service, professionalism and of course an outstanding system. I couldn’t be more happier. Over the 5 years their quality of service has …
I’ve had Frontpoint for 1.5 yrs now after doing my research on home security companies. I have been impressed with their amazing customer service from my initial inquiries to installing it myself at home. Everyone I’ve ever spoken to has a …
I obtained Frontpoint Security equipment and monitoring based on a positive referral from my daughter. While I had to purchase the equipment the cost was fair. What I especially like is their customer service. I’ve called countless times …
I have had Frontpoint for about 10 years now, and I love the service. It is reliable and affordable. I first got it after research because none of my neighbors had it and it was affordable. You can set it up yourself and it is easy …
Great value. Installation easy and any bumps in the road dealt with patience and professionalism over the phone to get everything up and running. Works great. Very happy we went with Frontpoint. We have been pleased with the monitoring response time. And we got a great deal on monitoring.
I’ve had Frontpoint systems now in 3 houses over nearly a decade and then have been great! I love that it is wireless and so easy to setup! The equipment is fantastic, the customer service is fantastic and the app / ease of use is …
We called Tech Support and were lucky to get Obi. He was incredibly knowledgable and patient. He spent a lot of time carefully answering every one of our many questions, explaining how the software and hardware works, providing …
Just wanted to give a heads up – although we certainly are not going out as much these days, we still are glad to have the peace of mind our Frontpoint security system gives us when we do get out. And, in normal times, Frontpoint makes it …
We have had FrontPoint for a few years now and are very satisfied with the reliability of the equipment and the customer support. Back from the beginning I remember the ease of installation and activation. We also have received necessary …
Was a customer for 10 years and recieved a call that i needed to pay $450 for new updated equipment. Did my own research and was able to drop my monthly by 70% with another provider. Called to cancel and then they offer the equipment for free – very unprofessional waiting for me to cancel and then offer the deal.
Have been using Frontpoint Security for over 5 years. Price is fair and consistent, customer service is always good and responsive. Signed up for ADT after a salesman visited – canceled after 3 days because it was awful. Huge bulky …
I’ve been very happy with Frontpoint so far for the past few years. Customer service is great, the equipment works well and is easy to set up. I just wish there was one more feature indicating low battery on a sensor, rather than having …
After we came home to find a burglar in our home, we meticulously researched home security systems. Frontpoint Security was far and away the best system we considered. It was easy to set up and gave us plenty of online assistance to create …
I have used Frontpoint Security for several years, and it moved with me when I moved. Setup at new house was seamless. I feel safe and secure and it is so easy to use. The mobile app is excellent. Customer service is stellar. I have absolutely no complaints!
This is horrible service do use this service it is a rip off the equipment is cheap . the sensors do not stay on are made cheap. The camera was gray only connected for a week. Then they lie to you and say they canceled your account an keep billing you.
I have been a Frontpoint Customer now for several years. For the most part it has been a really good experience. However, over the last couple years I have noticed more competitive pricing from other similar companies that do not require a …
We’ve had Frontpoint for over 2 years now and it has been an ideal home security service. Equipment has been reliable and it was easy to install. They have nice variety equipment available and it easy to add-on more stuff if you wanted more …
Been with them since 2016 and biggest complaint is customer service went to the toilet. Was on par and by far the best. Now there is very long wait times and clearly out sourced to idiots. Also, sensors are always failing and are over …
I’ve had my Frontpoint Security system for about a year now and I love it. My favorite feature is the use of the mobile app to not only control the alarm system but also the automated keypad. If I’m not home, I can use the app to unlock and …
We purchased a Frontpoint security system almost a year ago after extensive research. I felt their system offered the best equipment for a reasonable cost and their customer service was rated consistently very high. …
The prior owner had setup a full system with Frontpoint, so it made the most sense to continue with them. The customer service is very good, though it can take a while around the beginning of the month for some reason to get ahold of them. …
We’ve had Frontpoint for several years now and love it! Customer Service has been fantastic and the system itself is easy to install and maintain. The added sense of security for the family is the most important factor and we definitely feel that since the installation of Frontpoint.
Overall the system works great. The cameras provided are great quality. I can add my own compatible devices. Customer service will help if I struggle. Setup is easy to follow in general. There are plenty of automated interactions. …
We have had Frontpoint Security installed for two years now and have had great success with their products, service and responsiveness. We receive calls from their security staff within 2 minutes of an alarm triggered. If we don’t answer …
We’ve been Frontpoint security clients since moved into our new house back in 2013. Since then, we were very satisfied with Frontpoint team and equipment. Yes, it does work even main power is down, thanks to cell connection and backup …
The service has gone down 99% since when I started 5 years ago. Their technical support people are nice but they actually cannot get problems resolved. So after being a customer with 4 accounts for over 5 years, I am not very frustrated …
As many do, I heavily researched all the home security options on the market. A friend who is a high ranking law enforcement official provided a short list of recommended options. Frontpoint was on top of that list. I have been a Frontpoint …
Don’t sign up with Frontpoint because they’ll make it impossible to ever leave. They only allow you to cancel by phone, but in my 4 attempts so far I have not had anyone answer nor have they called me back when I left a callback number. I …
Frontpoint has great home security products and the best technicians. I ordered glass break sensors and an upgrade to my control system. When it arrived, I called FP customer service and their very knowledgeable and courteous customer …
I’d be careful of their “contract”. I had some circumstances due to Covid and moving where my system couldn’t even be used in the new home. I was hoping to get out of the contract and no exceptions were made. Every month i get a charge …
After timely paying my bills for over four years I decided to cancel my subscription. I have written them, emailed, texted, called (and stayed on hold for hours). They won’t cancel my account despite dozens of requests and now they are …
Used this service for close to a decade now, and service and quality of components have held over time. Other than batteries on the main unit (which Frontpoint replaced), there have been no issues with the system functionality. Had only …
I have been trying for months (since Sept. 2021) to cancel my service. I have written numerous letters, and spoken with numerous account representatives on the phone, and they all say the same thing – you have to cancel via the telephone …
I will start out by saying I did enjoy their home security technology, but this company deserves less than one star due to their poor quality in customer service. It is IMPOSSIBLE to speak to a human when calling FrontPoint. Waiting on …
I had been a customer since 2013 and have noticed a steady decline in service over the past 18months. It started with a billing issues with MyAlarmCenter.com. More recently we have had troubles arming the system. It took 2 days to reach …
Customer Service is excellent. My fire alarm has triggered several times due to smoky cooking. Frontpoint responded within a minute by phone each time. The post alarm response cannot get much better. Technical support has also been …
I’ve had Frontpoint protecting my house for more than 5 years and I couldn’t be happier. From their easy to install system to their friendly, prompt customer service, I am definitely satisfied with this service. I’ve had very few issues …
It was a great system however it is impossible to cancel your service. This is a horrible company to deal with when you try to cancel your contact. We knew it was ending and we needed to give a 30 day notice. We started calling two weeks …
Fire Alarm/ break in alarm operators are rock solid and will quickly dispatch emergency services. Only thing I have to complain about is the motion sensors keep faulting and I cant arm the system with the key pad sometimes, even though …
I have been a customer for 8+ years and they have been terrific up until about a year ago when they asked me to renew my agreement, I have an original Simon panel and they wanted to upgrade to the new hub but it was just released from beta …
I purchased a home security system when I bought my first house. There is no professional set up, therefore you set up the security system yourself. After the first year we were not impressed with the system and most annoying, the keypad …
I have been a Frontpoint customer for many years and they have been great to work with. Their sensors are easy to install/troubleshoot and their customer service is great to work with. …
I have been with Frontpoint for over 5 years now. As of a couple months ago, everything was fine until my system started having issues and I had to deal with customer service and technical support. They of course have not been able to fix …
I have had the Frontpoint system for about 4 years. The hardware is very good, reliable and user friendly. The customer service is also excellent. Always very knowledgeable and very helpful. The monitoring service is excellent, they call …
We purchased our Frontpoint system to replace an old security system we had in our home. Support has been wonderful from the time we first ordered our system, through installation help and up to the present. The system was extremely easy to …
With Frontpoint I can sleep well at night and come home to a dark house at night and feel safe. I am a widow and these things are really important to me. Frontpoint is well worth the reasonable expense for my safety 24/7. I highly recommend this product for any family.
We’ve been using Frontpoint for over a year now and have nothing but good things to say. My family and I all feel safer having a monitored system that was easy to self install and use with ease. When comparing other options the value and …
Adding one more buyer beware to the list here. We had been customers of Frontpoint for many years. The reason we chose it was for the customer service. Unfortunately, they no longer provide any customer service because they do not answer …
The only reason I’m giving them one star is to be able to review them publicly. Their customer service was horrible. I experienced wait times on hold for literal hours when I was trying to cancel a service for a home I sold. After months …
Be very aware of the termination policy written into the contract.
You need to supply written notice that you wish to cancel your membership because, apparently, your voice on the phone during the call and after supplying the …
We have used Frontpoint for nearly 5 years now for our home monitoring needs. I don’t have anything to compare them to, but I appreciate the service that we have! Although it does feel pricey. We LUCKILY have never had to use them for an …
I was never able to set up my cams and no help. Was not able to cancel the service and this is all i got from this company.
Absolutely the worst company i’ve dealt with in my whole life.
I have a Frontpoint system for about 5 years. The equipment is very good and very durable. The customer service is excellent. Always very knowledgeable and very helpful. The monitoring is excellent, they call very fast for any alarm. I …
Would definitely recommend Frontpoint to anyone looking for a good home security system! Love the low monthly price, fantastic customer service, and excellent and accurate security! We have only had a few instances when our alarm was set …
Frontpoint wasn’t my first choice but I am happy I went with them. The customer service is excellent. I had some issues with the coverage inside my home, a quick call and that was resolved. The response time on alarms is really fast. I …
I have been a Front Point customer for more than 7 years. It has been a reliable service at a reasonable rate. Anytime I have had problems, Front Point has been easy to work with and truly stands behind their product. I look forward to the …
Always there to help. Made a move recently and it took 3 people to help clear up an installation mess. I appreciate the fact they wouldn’t give up. Eventually found out it was a defective router from cable supplier.
Front Point has done good for me this Sucurtity I’m glad that I have it now I know if I’ve left a door open ,unlocked,ect.. they actually do care if your safe or not . It’s not a Scam by no means me myself best thing I could have done my safety
Frontpoint is reasonably priced for a quality product backed by a polite and knowledgeable support team. I am a longtime Frontpoint customer and not looking to change.
I have been a customer of Frontpoint for the last four years, and their customer service experience has gone way down hill during the last two years. It can take 2 to 5+ hours just to get someone on the phone. Frontpoint should hire more …
We have been with Front Point for years. We love the service they have given us. Others have tried to get us to switch. Our response is no thanks. We have a good thing here.Why switch?
We found Frontpoint back in 2013 after a neighbor lost their home to a fire. We wanted to have a home monitoring service for smoke and carbon monoxide primarily, but the security was an added bonus (we are in a relatively safe and quiet …
Good luck getting in touch with them. Had 4 panel failures in the 5 years I had their service. I had to tell them because they have no way of knowing that from what I was told. Since the panels failed, I had no security for God knows how …
Amazing security company that monitors my home from Canada. I’m hoping they introduce the IQ Panel 2 or IQ Panel 4 to the touch screen panels as I would really like that addition and I’m sure others would too.
Frontpoint is there when you need them. There equipment is easy to setup and work exceptionally well. There are polite and understand your needs. One word, “great”.
I had trouble changing my battery and fixing my cameras. The tech staff spent as much time as I needed. They are on the spot with alarms too. Reasonable price.
We have had Frontpoint Security in our home for 6-7 years, and found their service to be reliable and a cost efficient solution for our home security needs.
We have been with Frontpoint since 2013. They offer great flexibility for you to design a system for your needs and add to it as you need. Customer service is excellent and has solved any problems we have encountered. The rates are highly competitive.
I have been with Frontpoint for 7 years and their products and promotions are great. Their service has been great. They are reasonable and remember they are serving people.
System is very easy to set up and maintain. Call center is right on point should there be a problem. Everytime I call they are very knowledgeable and help solve my problems. I have had their services for years and will years to come. They …
I have been a Frontpoint Security customer for many years now. Their systems are top quality, easy to install, backed up by a top shelf customer service department, and work very well. I liked them so much, I have their systems installed in …
Used to be a great company. Started service with them in 2017. Absolutely terrible company now. Lies. Stealing money. Don’t call you back. Ridiculous wait times to talk to costumer service. Everything you do locks you into a contract. Was …
Great security service. When the alarms went off, we received calls pretty quickly. They were on top of things. Highly recommend. Prices are very reasonable
These guys are great and very knowledgeable. I wouldn’t change my service with them for any other company. They are patient and work hard at fixing any problems or concerns I’ve had since I started with them a few years ago. Always available, courteous and professional. Thanks guys!
Overall, I like the system, the service and the price. I have had Frontpoint for many years. Their tech is solid but not cursing edge… which is OK… much of the public wants it just to work. That all being said, my 2-star deduction is …
One of the worst companies I’ve ever dealt with. Do not sign up for their services.
After realizing I had to pay more money each month to get a keyless entry lock I …
My wife signed up back in 2019. We had many issues with devices after a while. devices were replaced and we were told that would fix the situation. Multiple time after the system would go off stating a window or door was opened. which was …
A tech expert spent 90 minutes being UNABLE TO SET UP THIS SYSTEM. I contacted Frontpoint to say I wanted to return it and they sent a form which I completed, but could not get to UPS in time because my car broke down. I cancelled my …
Similar to other reviews, I am going on day two of 1 hour + hold times with no response. There is no option to leave contact information. There is no email to send complaints to. There is no way to cancel online or through the app. I have …
I’ve been a loyal customer of Frontpoint since 2016. I’ve never had any issue with this company until I wanted to cancel my service. I recently sold my house and tried to contact Frontpoint to cancel my service. I made three attempts and …
I have been with Frontpoint for 5 years now. I have had very good service and great experiences with them. I appreciate being able to set up my own system and not having to wait for/schedule an installation. The times that I have had to …
I’ve been a Frontpoint customer for about 7 years now and it’s one of the best investments I’ve made. I even just added a system to my parents house. Installs are so easy and customer service is great. The equipment is good quality and has held up extremely well. I feel 100% safer having this system in my home.
I’ve had Frontpoint security for many years. I received a call earlier in the year telling me my system needed an upgrade and would no longer work to the 4G. It would cost me $70 and sign up for another year. I refused the upgrade and told …
Not the experience I would have expected from a security monitoring company… Two issues…. 1. the website times out every 3 minutes.. meaning you have to log in every 3 minutes to continue to view your cameras 2. if you reach your clip …
I have been a customer for about 10years.
Every interaction with this company has been pleasant. They have some of the friendliest employees who are very knowledgeable. Every equipment set up and …
I have had the best experience with Frontpoint from the very beginning. When I spoke to the rep at first, he was so patient with my questions the whole time, and definitely not “salesman pushy”. I was actually tearing up with happy tears at …
First class security system and company. Customer support fast to respond and knowledgeable. Reasonable priced system and monthly monitoring cost. We have had our system for over 10 years and it has worked excellent with little to no issues. I would highly recommend FrontPoint for your security system.
Their equipment relies on false advertisements and does not function as described. The reoccurring billing process is unethical. Would not recommend purchasing any of their equipment.
I tried to cancel them as I was very disappointed. Got told that it will cost me $3000 dollars to cancel. They keep trying to charge my account when I have told them I wasn’t interested. Didn’t even activate the system and they started to charge my account. They are the most crooked people out there
We’ve been happy paying customers since 2012, our system was being deprecated so we shopped around and went elsewhere. Over the years more and more has broke on our system, see the screenshot below, currently, we have 7 broken devices on …
Very professional, always concerned making sure that all you equipment is working properly. The wireless equipment works out the best for me. Thank you Frontpoint.
I have had Front Point for at least six years now and am very pleased with the service and price. I would and have recommended them to friends and family
I recently had issues with a thermostat I ordered from Front-point. The rep was very friendly and was able to get my problem solved for the time being.
We have had frontpoint for about 12 years and we are extremely happy with them! Very good people to work with – extremely prompt and fair pricing that seldom goes up!
I’ve been a Frontpoint Security customer for over 8 years and while pushing the technology to the limit, they have always delivered on their claims of superior support and monitoring service levels.
I have been working with a representative at Frontpoint for days now and I have to say. He is doing everything he can to help me. I am very pleased with my experience trying to resolve my issues.
Great customer service!
Tech support was outstanding when I needed assistance with replacing a door sensor. Tech was very knowledgeable on the equipment. His patience & expertise – greatly appreciated!
Changed old panel radio for upgraded radio. Difficulty in getting some of the functions of new radio to operate properly. Called Tech Service and the helped to resolve all problems. New radio now works properly and I am happy. Thank you.
As always, I’ve found Frontpoint and their customer service team extremely helpful. They helped me get the new panel set up (even though I didn’t find the set up instructions until I’d gone too far down the path) and troubleshot the …
I have been using frontpoint for past 5 years and they have been great with their monitoring as well products. I would recommend they need to slightly slower the price as products similar to Ring have started providing same monitoring for better price range.
I have been with Frontpoint Security for 10 years. Before, I was with another company and they were too expensive yet the equipment and services were no where near Frontpoint. Love this company and I’m so glad I found it!
Frontpoint Security point has been my security system for 7 years. They are accessible for customer questions and technical support when needed (which is not often). Great security system
Horrible horrible. My equipment worked for maybe 3 months after installing. Even when I was sent new equipment, it has not worked. When I called to cancel, they were more worried about getting money than helping solve the issues I was …
I been using Frontpoint for 4 years. I have 2 systems installed, 1 in FL and 1 in IL. I like the Z-wave system used by Frontpoint.. It allows me to have Z-wave thermostats and Door locks that I can control thru my Iphone. …
Came home and forgot to disarm my system. Within 10 seconds Frontpoint called to make sure I was OK. This is an easy system to set up and use. I really like how im able to customize it without any service people coming by, and the monthly fee is extremely competitive.
We were having some triggered alarms. The agent was very knowledgeable and was able to quickly determine the cause and walk us through how to fix the issue. We have had Frontpoint for over 5 years and have been very satisfied.
The equipment functions as expected. If there is an alarm, like something burning on the stove, the Frontpoint monitors phone right away, without fail. I have had problems installing new devices, and my advice is to phone Frontpoint for …
I have been with front point for about 10 years. The representatives are friendly and knowledgeable. I can reach the front point customer service easily when I have questions or problems. Very dependable. I wish I could update the system if I could afford it.
FrontPoint control panel battery was going.
I called FP, and they have since begun using a new & improved control panel, so they sent a new one to me. …
My customer service representative was very helpful. I added a new door sensor. It was giving commands out loud. He changed it to chirp for me. He had me test to make sure it work to my liking.
We were out of state when a water sensor by the floor drain in the basement alerted us. A friend came over and observed water coming from the sewer drain. It was just a little bit first and then increased he called several other friends, …
We have been long time customers. We have remained happy with our service. Although we’ve considered other devices and programs, we remain with Frontpoint because their equipment continues to do the job we want it to do.
I love my FPS system, it does what it’s suppose to. Let me tell you I have forgotten to enter the password before-this thing ALARMED so loud, I ran from it ! I know it could be heard blocks around😂 which is exactly what I want! Customer …
Have been with Frontpoint for ten years now. Easy to install this DIY security system. Equipment is sleek looking and efficient. Salespeople and technical staff are knowledgeable and professional. Highly recommended!
They were very helpful in trouble shooting my alarm to let me know what I needed to do 1st. so they could fix my alarms back up for me. The FrontPoint Representative was very helpful. Thank You FrontPoint for Your Great Customer Service.
I recently had a problem with a smoke detector that fell and was damaged. The alarm was triggered and the Frontpoint staff was very diligent in the alerting and confirming all was good. Then I called to order a new detector and Darius was …
We’ve used Frontpoint Security for years and have always been happy with their security services. Their customer service representatives are helpful, knowledgeable, and professional. I like that a person is there if you need them 24/7
I called Frontpoint in late August and spoke with Bryan. He explained the offer that Frontpoint had. However, he informed me that the offer would be available only starting from Oct.1. So, after my initial discussion in August, he sent me a …
Have had Frontpoint security for 6 years, very reliable, very helpful and it actually works! I think they’ve sent police here 3-4 times when we forget to disarm the system! We feel very safe and secure with our system.
I have own this system for 4 years now and it’s a good system for the price point. I have had some minor issues but these have been resolved by contacting customer service or a technician who are both well informed on their systems. When I …
Frontpoint Security is an excellent home security system: reliable, professional and with good customer service. Since we are satisfied with Frontpoint’s service quality, we have just signed a new 3-year contract with them.
The employees at Frontpoint have always been very helpful and pleasant. The service at Frontpoint for the last 7 years has been great. They stay up to date offering new services and advanced equipment. I highly recommend Frontpoint Security.
Had to upgrade the control panel to a 5g panel. Fairly easy to change out the radio board however for some reason the motion detectors did not get recognized. Called into the help line and it took a little work by the tech but he got …
System works as described by manufacturer. Phone response for false alarm, support issues, is good. Website and phone app are a little complicated. Alarm monitoring service, billing appear to be separate entities, which is a little …
I’ve been a loyal customer for over 9 years. I recently called to cancel my service. A company representative convinced me to stay on with a lower monthly fee. I just checked my monthly statement and saw that my old rate was charged. I …
Outstanding and very knowledgeable customer support!
Always advised of “Potential Issues at each step before implementing same”!
Never had an issue installing new radio board. …
Have used Frontpoint for the past 7 years. I selected them on the recommendation of a friend. I found installing the equipment easy and Frontpoint provides excellent online and phone support. The respond rapidly to any alarm ( all thankfully false). The app allows remote arming of the system and hone monitoring.
This is the best company for home security! Ready to install! Reliable! While our neighbors had ADT their home was broken into and they were robbed, the company never realized it nor reported it! Our neighbors switched to Front point! …
Frontpoint started off great but lately there has been issue after issue. Currently, I am trapped in my house due to the inability of my alarm system to be disarmed; this is the second time I have had to cancel my morning work meetings due …
I can highly recommend Frontpoint. Their systems are a breeze to install and their support is awesome! I’ve called twice with questions and both calls were handled beyond my expectations. This is a top notch service oriented company!
I like the fact that you can setup your own equipment. Personally, I feel more pride is taken when you work on your own possessions. However, you better hope you don’t have an issue with equipment. I have a brand new system I have called …
I have been with frontpoint for 5 years now. They may be a little more expensive than some other security companies however the customer service and technical support are incredible and that helps me keep my system in top working …
This is sort of a do-it-yourself security company. I’ve been with them for a long time, and whenever I suggest that I have aged out of their approach, they kindly guide me through the process needed. (I am very much a senior.) I have no …
I just completed a 3-year contract with Frontpoint. I was disappointed with the quality of service, as I had multiple sensor failures during this period. The thing that made it worse was the inability to connect with a Frontpoint customer …
We’ve had nothing but great service with FrontPoint since installing it in 2017. The app is very convenient, but knowing we can speak with a knowledgeable person if we have a question is very important to us. We’ve never had a problem …
I’ve been a subscriber for about 6 years. With no problem. The system works and can be monitored from my cell phone. I can turn it off and on and monitor cameras from anywhere. Family members each have an assigned pass code. A few months …
Excellent and very quick and knowledgeable customer service agent. Our issue was resolved immediately. We’ve been using FrontPoint Security for several years and although there have been a few small bumps along the way, for the most part we have been extremely happy with our system and the customer service.
I’ve been a satisfied Frontpoint customer for more than 3 years, and then suddenly my three motion sensors started giving false alarms, many times, and I couldn’t get Frontpoint to easily give me new sensors without a new $55 monthly 1-3 …
Antwan Smith is a great representative at Front Point. We moved to a home with existing system – he got it migrated to us with a great rate & helped cover ETF fees from old owners by bundling it with us. He also noticed gear was not …
I have been a Frontpoint customer for almost 10 years. I have been very happy with their service. They have a wide range of devices to choose from. I like that they have full coverage including door sensors, glass break sensors, motion …
I have been a Frontpoint customer for years and I am very satisfied with the system and the service I receive. The system is easy to install, however if you run into issues with installation customer service can help you. The cost of the …
I have Frontpoint Security and the support is very good and courteous. I’ve had them since 2013 and some of my equipment malfunctions sometimes, but they are good at trouble shooting and informing me of what to do next. I do have to wait …
I’ve been with Frontpoint Security since 2017. Every encounter with this company has been a positive one. I am a single mom who cares for an elderly parent and home-schools a teen-aged son. We live out in the country, and I’m thankful that the Frontpoint system is so reliable. I strongly recommend service.
I been using Front Point for home security for about 8 years. I am very satisfied with their customer service and response time when I have a problem. They are a great company to work with and I highly recommend them. Their system was just updated and it’s very customer friendly. Their app is also easy to navigate.
I’ve have Frontpoint Security for several years and have been very happy with it. I didn’t have a lot of money to start so the three year contract deal worked well for me to get the basic equipment I needed. I’ve been able to add sensors …
Has been a Frontpoint customer since 2014 and would say one of the best investment I have made. Despite residing in Canada anytime any alarm goes off it takes them few seconds to call and making sure me and my family are doing okay. I have …
I have had Frontpoint for over 3 years and so far the equipment and monitoring service work well. Customer services has been great. They have been helpful and easy to reach. I feel supported. I just opened a 2nd account for my other …
I signed up with Frontpoint Security about 5 years ago. It’s so easy to set up! It’s very affordable compared to any other security system! They upgrade your equipment when needed. If you’re ever in need of customer service, their service department is top notch! Their response time is immediate! I’ve never had a problem
I’ve been using Frontpoint for about two years. The system is very easy to set up and monitor. Has great features and they keep adding to them. And their customer support as great. Very short hold periods, if at all. Techs know exactly how …
I switched to Frontpoint in more than 3 years ago because I was looking for a better home security company and better equipment. After the first 3-year contract, I renewed because Frontpoint was indeed so much better than any security …
Front point is the best service I’ve ever had in home security service. This service is so reasonable with pricing and responsive on contact customer service. And service team is very helpful and technical support is very helpful with all …
I been using front point for about 6 months. I had to move from my home and then move back – dealing with work changes. They were great to send me moving package twice. Their support has been great, when I was in the setup process. Their …
I purchased an alarm system from Frontpoint Security and was told I had a two year contract. After 2 plus years I moved and called to cancel. It was then they told me I had a 3 year contract. They said I could get the new owners to …
Absolutely do not go with this service. There old machine worked very well and we hardly had any trouble. We moved and bought a new system and tried to work with them several times to fix our connection issues and our freezing issues. After …
We have been with Frontpoint since 2014. Very happy with customer service and support team.
Awesome company and great equipment! Works really well (must have high speed internet). My only regret is that I didn’t have it earlier when my car was stolen in front of the house (pic below). If we had these cameras set up we could catch those dang thiefs!
Frontpoint makes things so easy. The support in helping make my decisions on what I needed for my home was a great experience. The sales person was able to walk me through all the products and what would work best for my home. Once I got …
If I was able to, I would give Frontpoint 4.5 stars. My family has been using this company and exclusively their equipment now for nearly ten years. My parents love them. When I moved out, one of the first things I got was my very own …
At the end of 2016, my house was broken into and thousands of dollars in electronics were stolen. After the police came to clear out the house and I regained my composure, I started shopping for home security systems. Once I read other …
We purchased the doorbell and driveway cameras… and cannot get them to work. Frontpoint will not allow the return of the cameras and has dropped numerous phone calls trying to get the cameras to work. Their conflicting attempts to help …
This company was great until it came time to cancel services! We cancelled in May21’ and some how started getting charged again in Dec 21’ immediately upon seeing that we were getting charged we emailed, called, and requested callbacks to …
I’ve had the service for five years and just transferred to a new home. The process was super easy. The monthly monitoring is a hit expensive, but they have been generous to provide free or heavily discounted equipment when I’ve renewed with a year contract. #FrontpointWinterSweepstakes
Steer clear of this company. I have been with this company for the last 12 years. When I wanted to cancel the agent told me to put the account on hold. I called them back again after the month was up and told them to cancel my service. …
Tech support was patient and knowledgeable. She solved my issues.
We recently had an issue with our main panel. I called in and the person who helped me was super nice and the panel was replaced with an upgraded model and all under warranty. The person I spoke to was extremely helpful, knowledgeable, and …
I have been using FrontPoint for 5 years now and I think they are the best. I love the “do it yourself” install kit they send you. You don’t have to wait for a tech to come out and install your equipment because it’s that simple. The …
We have been a customer since 2016. We have had great customer service and enjoyed having Frontpoint. However, beware of the “no contract”. After our 2 years were over with the contract we were supposed to be able to “cancel at anytime”. …
#FrontpointWinterSweepstakes great service, Ive never had problems with outages, they call after 30 sec if alarm isn’t reset or is password has been incorrectly entered 3 times. Police arrive quickly if there’s an issue all in all good service.
I purchased my FrontPoint system nearly 3 years ago when I moved into my new home. It was easy to set up and use. Customer Service has been great when I’ve had questions or needed to add items. I’ve recommended FrontPoint to friends and neighbors. I’m very happy with my system and wouldn’t hesitate to recommend it again!
I have been a Front Point customer for almost 6 years now. My Experience with Front Point has been nothing but stress free and easy. Having this system gives me peace of mind and good sense of safety knowing im protected if anything were …
I called for technical support. My internet is so slow the technician called back 3 times, rather than keeping me on hold, so he could walk me through the set up steps.
Spent over 8 years with this company. Have been trying to cancel since October and you just wait on hold and all you can do is enter a callback number which when they do call they hang up immediately. They do this so they can get an extra …
I have had frontpoint in two different homes. Both systems we easy to install and worked great. Frontpoint was able to use sensors already installed in one of the homes as well. Their video doorbell was easy to install and has been awesome …
Frontpoint is my trusted security provider to my elderly parents. My parents and I live about 6 hours apart. With the peace of mind Frontpoint provides, I can sleep a little easier at night. Both my parents have panic pendants they wear. If …
I only gave then two stars because after five years of paying them every month I sold my home and they charged me an additional full month service to cancel my account. I spoke to a supervisor and she told me there was nothing she could do …
So far so good! Have been a customer for less than 6 months. The alarm system works very well, letting us know if the system has been breached. For instance, if a door is opened while armed, which is very important. The outdoor camera works …
We have used Frontpoint for probably 7-8 years. Super easy setup initially and when adding devices/sensors. Very reliable, even with a few self-induced hiccups where police ended up knocking at my door at 6:30 am. HA! The monthly cost is a …
We’ve been using Frontpoint for a few years now. They have excellent customer service, and I especially appreciate that I don’t have to wait on hold with them for longer than about 30 seconds. The two times my alarm went off (my mistake), …
I have been a customer since 2019 and so far I can say equipment are of high quality, customer service is very good and responsive, we had false alarms couple of times that we opened the doors ourselves while system was armed and they …
I AM COMPLETELY SATISFIED!!! Frontpoint meets all my needs. The set up is super easy & the service is reliable. I love that everything (smoke detectors, cameras, locks, etc) syncs together so easily. The customer service is amazing, they …
I have been using Front point for approx 3.5 years. The customer service is excellent. They are very helpful over the phone assisting with equipment set up as well as general questions about your system/service. The system itself functions …
I have had Frontpoint security now for roughly 3 years. We move a lot due to my spouse being in the military and I love the ease of being able to just pack our equipment and go to the next place. No need to wait for a technician to come and …
I’ve had a Frontpoint security system on my house for a year now and I absolutely love it! I shipped around and couldn’t find anyone that could touch their monthly monitoring price. The system was easy to install. I have motion detectors, …
My old review is below, but just noting that it’s still accurate into 2020! Earlier 2018 review: Frontpoint is exactly what they say: a reliable, customizable cellular security system that’s easy to install and backed by great customer …
A bunch of slithering snakes that go in your account without authorization I am done with Frontpoint Security trifling is an understatement don’t ever do business with them they will violate your account just unethical business tactics.
We did a lot of research before we chose a security company and Frontpoint has not disappointed us. The equipment is good quality, easy to install, and response time is fast. The cost is very reasonable. The customer support people are friendly and knowledgeable…a giant plus! We are extremely happy with Frontpoint.
I have been using Frontpoint for approx 5 years. The customer service is excellent. They are very helpful over the phone assisting with equipment set up as well as general questions about your system/service. The system itself functions …
One of my sensors was malfunctioning so I called FrontPoint and the representative was very precise, friendly and professional. My problem was solved!
If I could give 0 stars I would. Police never showed for alarm activations nor do they answer their phones or call back when they say they will. When you try to cancel they make you jump through hoops for 9 months (still jumping).
The system is completely wireless and accessible from my phone. The easiest install I have ever done. I have called for various reasons since stalling and the customer service is top notch! …
Really happy with the overall system. After having someone break into our house a few years ago, we upgraded our security system. Frontpoint was super easy to install, but more importantly, when we ran into problems, customer service …
Decided to avoid $ADT$ for my new 2nd home and went with Frontpoint which received great reviews everywhere I looked. I have had Frontpoint now for 2 years and it is just as affordable, reliable and easy to manage as it was in the …
After many failures of their poor equipment, I decided to cancel. I wrote a detailed email with my request. After a few days, I received a response that I would have to call customer service to cancel. After over an hour on hold, I was told …
I’ve had Frontpoint for about 5 yrs. I would like to thank everyone who monitors the system. They do an awesome job.
We have had frontpoint for about 5 years now. They’re customer service is amazing. I have never had a problem getting through to them. When my touchscreen was having problems they replaced it without any problems. The pricing is fantastic …
Great option for home security at a reasonable cost. Very easy to install by myself with clear instructions provided. When I ordered, the staff was knowledgeable and provided great information about informing my local emergency services …
It has been a while since i could state that i got the perfect assistance.
The assistance this time was one that will stay with me as a memorable one. It cannot be improved.
I have been using Frontpoint for 10 or so years, they have been great. Very responsive, I have had false alarms created by me and they call my phone immediately. Once I was shoveling snow and forgot to disarm, the police arrived at my …
We have used the FrontPoint Security System at our house since last Spring. The ordering process was easy and we were able to complete the self-install process with little issues. When needed, contacting the FrontPoint support team has been valuable and the service provided has always been professional.
If I did not have to sign a three year contract, I would have given them a 4.5! The installation was simple and the equipment is easy to use and also highly effective. I love the flexibility of being able to arm and disarm my system from …
I have had Frontpoint for years now. This by far was a excellent decision considering all the other companies out there. The ordering, delivery and set-up was quick and easy! When you do have to call Frontpoint, whether you are activating …
We have had them now for about 4 years between two homes. During the move to our new house the sensors would not work as we had double opening windows. Frontpoint sent out free, slim magnets for the system and they worked great. Customer …
Frontpoint’s customer service is excellent. Their equipment is good and reliable, but it could use some updating. It would be great if their doorbell could follow the model of Ring doorbells and not be required to be wired in. It would also …
Frontpoint is by far the best alarm system hands down and questions or problems with anything they go above and beyond with customer or tech services
Me and my wife bought our first home in 2006 and the very first thing I wanted was a good home security system. I didn’t want to pay crazy monthly fees and I didn’t want nothing drilled into my walls so I researched diy home security …
The “start up” price for a full package is pretty high but not once you consider the value of it. We looked for a long while and did a lot of research before purchasing this system but we really liked the garage sensor (that’s an easy point …
Excellent Customer Service. Unit was so easy this old lady did it in record time!!! I am so happy I left my other service and got this one.
Luckily for us, when we bought our house it came with Frontpoint. The previous owners had an old version of the hub installed with all of the sensors. Upon moving in and switching account holders, which was very easy to do, we were sent a …
I installed Frontpoint security system when I bought my new home; we always lived in an apartment before and moving to a single family home felt like would require additional security. I was a bit concerned by the amount of work required to …
Installed this security system when I started travelling a lot for work, to give me peace of mind that my family would be protected should anything happen. After shopping around, we ultimately landed on Frontpoint for the fact that …
I like Frontpoint’s customer service, and they are very accessible, professional and nice. This is my first home, and after reviewing security systems online, Frontpoint was consistently ranked at the top. I was able to install my system …
I have been a loyal customer for 6 years. After a power outage panel stopped communicating rendering no monitoring service. After weighting options of being locked in new contract with new panel and considering poor response time to …
We have had our Frontpoint security system for more than 5 years now. Their telephone support is excellent, prompt and courteous. If a replacement sensor is needed, they usually have a new delivered to you the next business day. Never a …
Does what they say on the box, with no drama or issues. Great customer service. Good quality equipment. Prices similar to many of their competitors. The Alarm.com services they contract through are fairly nice with a good app and responsive …
The technicians are customer friendly and always get the problem resolved. A special mention to representative Derrick , the last time he serviced my call was a pleasure.
Thank you Derrick.
We have been very happy with Frontpoint- easy to install sensors with reps to walk you through it on the phone. Customer service is great- patient, helpful, and friendly reps that are very thorough; they even told us what kind of battery we would need for the smoke sensor! Highly recommend!
I originally selected Frontpoint as a cost effective security system when I was threatened by a stalker. The front door lock required the services of a locksmith to install ($175), but otherwise the system was functional. However, due to …
I love my Frontpoint Security System. The affordable rates and great bundle deal helped me get my first home secured. They have a wonderful list of other great products that we couldn’t fit in our budget right now. Fortunately we haven’t …
Frontpoint Security has amazing customer service, when setting up the security devices it was a little difficult for me because of the devices not talking to each other but with the help of their expert team (after hours, mind you) we got …
I have been with Frontpoint for many years and they have always been; professional and courteous. Their rates are reasonable for the services they provide
We’ve been Frontpoint Security customers for about 2.5 years now and I am very happy with the service. The initial set up was very easy and straightforward and the Frontpoint customer service is outstanding. They are quick to respond …
I have been using Frontpoint security since Oct. 2015. The service has been incredible. The security system provided was simple and easy to install. I was able to add my own Z-wave devices to the panel with minimal support from Customer …
Frontpoint made it very easy for me to switch alarm companies! The rep walked me though every aspect of the equipment I was getting over the phone! I knew exactly what to expect when the system arrived! From there it was super simple to …
Frontpoint Security will not cancel your service and will continue to charge your credit card without authorization. After providing them with their required notice and after multiple conversations and requests they continue to take money …
We’ve had Frontpoint Security with monitoring since we moved into our house almost 5 years ago. Their system is fully wireless, making the installation very simple, and intuitive to add additional modules down the line. I’ve never had a …
Pros:
The customer service is amazing! They have been so helpful with everything and this is their best selling point. Also, I love the easy-to-use mobile app and it …
I have had Frontpoint for almost 9 years now. I am very satisfied with their service!!
No one likes being watched, however sometimes it can be a good thing. My dad has …
I have been using Frontpoint for more than five years now – the responsive service and system stability are great.
Over time I have extended the installation from simple door and window to …
We’ve been Frontpoint customers for years and have had a consistently reliable and predictable experience for all of this time. For the handful of times I’ve called to ask a question or to obtain tech support, I’ve dealt with folks who are …
I have had FrontPoint security system for over 7 years and I would never leave. They have secured my home and belongings extremely well, always ready to answer questions and trustworthy. I recommend anyone looking in securing their home …
Buyer BEWARE….DO NOT USE THIS SERVICE…IT IS IMPOSSIBLE TO CANCEL WHEN CONTRACT IS UP!!!
Have continuously tried to cancel, have been told 4 times paperwork has been …
Great service, great easy-to-install equipment, all at an affordable subscription price. Their mobile application is excellent, intuitive and easy to use. I’ve had several alarms (all false, thankfully – burnt toast once and left a door …
I’ve been with Frontpoint for 4 years now, and their service has been excellent! Their security system is extremely easy to install and it can be customized to fit your needs. And should any of the sensors or components have a problem, you …
Updated 3/17/22 – These guys rock!!
I have had FrontPoint Security for about 5 years and have found them to be very professional. The system is well put together and quite easy to deploy. Their app works well and offers a lot of useful features. I feel secure with FrontPoint.
I’ve had Frontpoint for 6 years now without any issues. Easy to install, competitive pricing, they work with you to make sure you have up to date technology, and they’re very responsive when it comes to alarms and easy to reach for customer service. I did have to sign a contract, but it’s well worth it.
I’ve had my Frontpoint security system for almost 5 years and love it more and more. First off customer service is amazing when contacting tech support to setup new equipment or have any other questions. I don’t think I’ve really ever had …
I have had the Frontpoint security system for six years and been very happy with it.
After a lot of through (read exhaustive) research for home security options and a short list from one of my law enforcement official friend provided, I settled on Frontpoint. When I chose Front point I had to sign up the contract for 3 …
I have been a highly satisfied Frontpoint customer for about 6 years now. I am the type of person to do lots of research before purchasing or choosing something. Frontpoint came in at the top of my list and I went with them over a few …
I have been a Customer of Frontpoint Security for the last 5 years and I’m very happy with their service, professionalism and of course an outstanding system. I couldn’t be more happier. Over the 5 years their quality of service has …
I’ve had Frontpoint for 1.5 yrs now after doing my research on home security companies. I have been impressed with their amazing customer service from my initial inquiries to installing it myself at home. Everyone I’ve ever spoken to has a …
I obtained Frontpoint Security equipment and monitoring based on a positive referral from my daughter. While I had to purchase the equipment the cost was fair. What I especially like is their customer service. I’ve called countless times …
I have had Frontpoint for about 10 years now, and I love the service. It is reliable and affordable. I first got it after research because none of my neighbors had it and it was affordable. You can set it up yourself and it is easy …
Great value. Installation easy and any bumps in the road dealt with patience and professionalism over the phone to get everything up and running. Works great. Very happy we went with Frontpoint. We have been pleased with the monitoring response time. And we got a great deal on monitoring.
I’ve had Frontpoint systems now in 3 houses over nearly a decade and then have been great! I love that it is wireless and so easy to setup! The equipment is fantastic, the customer service is fantastic and the app / ease of use is …
We called Tech Support and were lucky to get Obi. He was incredibly knowledgable and patient. He spent a lot of time carefully answering every one of our many questions, explaining how the software and hardware works, providing …
Just wanted to give a heads up – although we certainly are not going out as much these days, we still are glad to have the peace of mind our Frontpoint security system gives us when we do get out. And, in normal times, Frontpoint makes it …
We have had FrontPoint for a few years now and are very satisfied with the reliability of the equipment and the customer support. Back from the beginning I remember the ease of installation and activation. We also have received necessary …
Good product. Excellent customer support. Always courteous, patient and knowledgeable.
Was a customer for 10 years and recieved a call that i needed to pay $450 for new updated equipment. Did my own research and was able to drop my monthly by 70% with another provider. Called to cancel and then they offer the equipment for free – very unprofessional waiting for me to cancel and then offer the deal.
Have been using Frontpoint Security for over 5 years. Price is fair and consistent, customer service is always good and responsive. Signed up for ADT after a salesman visited – canceled after 3 days because it was awful. Huge bulky …
I’ve been very happy with Frontpoint so far for the past few years. Customer service is great, the equipment works well and is easy to set up. I just wish there was one more feature indicating low battery on a sensor, rather than having …
After we came home to find a burglar in our home, we meticulously researched home security systems. Frontpoint Security was far and away the best system we considered. It was easy to set up and gave us plenty of online assistance to create …
I have used Frontpoint Security for several years, and it moved with me when I moved. Setup at new house was seamless. I feel safe and secure and it is so easy to use. The mobile app is excellent. Customer service is stellar. I have absolutely no complaints!
This is horrible service do use this service it is a rip off the equipment is cheap . the sensors do not stay on are made cheap. The camera was gray only connected for a week. Then they lie to you and say they canceled your account an keep billing you.
I have been a Frontpoint Customer now for several years. For the most part it has been a really good experience. However, over the last couple years I have noticed more competitive pricing from other similar companies that do not require a …
We’ve had Frontpoint for over 2 years now and it has been an ideal home security service. Equipment has been reliable and it was easy to install. They have nice variety equipment available and it easy to add-on more stuff if you wanted more …
Been with them since 2016 and biggest complaint is customer service went to the toilet. Was on par and by far the best. Now there is very long wait times and clearly out sourced to idiots. Also, sensors are always failing and are over …
I’ve had my Frontpoint Security system for about a year now and I love it. My favorite feature is the use of the mobile app to not only control the alarm system but also the automated keypad. If I’m not home, I can use the app to unlock and …
We purchased a Frontpoint security system almost a year ago after extensive research. I felt their system offered the best equipment for a reasonable cost and their customer service was rated consistently very high. …
The prior owner had setup a full system with Frontpoint, so it made the most sense to continue with them. The customer service is very good, though it can take a while around the beginning of the month for some reason to get ahold of them. …
We’ve had Frontpoint for several years now and love it! Customer Service has been fantastic and the system itself is easy to install and maintain. The added sense of security for the family is the most important factor and we definitely feel that since the installation of Frontpoint.
Overall the system works great. The cameras provided are great quality. I can add my own compatible devices. Customer service will help if I struggle. Setup is easy to follow in general. There are plenty of automated interactions. …
We have had Frontpoint Security installed for two years now and have had great success with their products, service and responsiveness. We receive calls from their security staff within 2 minutes of an alarm triggered. If we don’t answer …
We’ve been Frontpoint security clients since moved into our new house back in 2013. Since then, we were very satisfied with Frontpoint team and equipment. Yes, it does work even main power is down, thanks to cell connection and backup …
The service has gone down 99% since when I started 5 years ago. Their technical support people are nice but they actually cannot get problems resolved. So after being a customer with 4 accounts for over 5 years, I am not very frustrated …
As many do, I heavily researched all the home security options on the market. A friend who is a high ranking law enforcement official provided a short list of recommended options. Frontpoint was on top of that list. I have been a Frontpoint …
I’ve had Frontpoint security system in my home for 2 years. It works great until you need to speak with an actual person. …
Don’t sign up with Frontpoint because they’ll make it impossible to ever leave. They only allow you to cancel by phone, but in my 4 attempts so far I have not had anyone answer nor have they called me back when I left a callback number. I …
Frontpoint has great home security products and the best technicians. I ordered glass break sensors and an upgrade to my control system. When it arrived, I called FP customer service and their very knowledgeable and courteous customer …
I’d be careful of their “contract”. I had some circumstances due to Covid and moving where my system couldn’t even be used in the new home. I was hoping to get out of the contract and no exceptions were made. Every month i get a charge …
After timely paying my bills for over four years I decided to cancel my subscription. I have written them, emailed, texted, called (and stayed on hold for hours). They won’t cancel my account despite dozens of requests and now they are …
Used this service for close to a decade now, and service and quality of components have held over time. Other than batteries on the main unit (which Frontpoint replaced), there have been no issues with the system functionality. Had only …
Great company with superb customer service. You won’t go wrong with FrontPoint security
I have been trying for months (since Sept. 2021) to cancel my service. I have written numerous letters, and spoken with numerous account representatives on the phone, and they all say the same thing – you have to cancel via the telephone …
I will start out by saying I did enjoy their home security technology, but this company deserves less than one star due to their poor quality in customer service. It is IMPOSSIBLE to speak to a human when calling FrontPoint. Waiting on …
As always, perfect customer support. Without this kind of support no system will always work correctly. I am a committed Frontpoint customer.
I had been a customer since 2013 and have noticed a steady decline in service over the past 18months. It started with a billing issues with MyAlarmCenter.com. More recently we have had troubles arming the system. It took 2 days to reach …
Customer Service is excellent. My fire alarm has triggered several times due to smoky cooking. Frontpoint responded within a minute by phone each time. The post alarm response cannot get much better. Technical support has also been …
I’ve had Frontpoint protecting my house for more than 5 years and I couldn’t be happier. From their easy to install system to their friendly, prompt customer service, I am definitely satisfied with this service. I’ve had very few issues …
It was a great system however it is impossible to cancel your service. This is a horrible company to deal with when you try to cancel your contact. We knew it was ending and we needed to give a 30 day notice. We started calling two weeks …
Fire Alarm/ break in alarm operators are rock solid and will quickly dispatch emergency services. Only thing I have to complain about is the motion sensors keep faulting and I cant arm the system with the key pad sometimes, even though …
I have been a customer for 8+ years and they have been terrific up until about a year ago when they asked me to renew my agreement, I have an original Simon panel and they wanted to upgrade to the new hub but it was just released from beta …
I purchased a home security system when I bought my first house. There is no professional set up, therefore you set up the security system yourself. After the first year we were not impressed with the system and most annoying, the keypad …
The staff is always helpful, knowledgeable and resolve any issues in no time. I would recommend using Frontpoint for all your security néeds.
I have been a Frontpoint customer for many years and they have been great to work with. Their sensors are easy to install/troubleshoot and their customer service is great to work with. …
I have been with Frontpoint for over 5 years now. As of a couple months ago, everything was fine until my system started having issues and I had to deal with customer service and technical support. They of course have not been able to fix …
I have had the Frontpoint system for about 4 years. The hardware is very good, reliable and user friendly. The customer service is also excellent. Always very knowledgeable and very helpful. The monitoring service is excellent, they call …
We purchased our Frontpoint system to replace an old security system we had in our home. Support has been wonderful from the time we first ordered our system, through installation help and up to the present. The system was extremely easy to …
With Frontpoint I can sleep well at night and come home to a dark house at night and feel safe. I am a widow and these things are really important to me. Frontpoint is well worth the reasonable expense for my safety 24/7. I highly recommend this product for any family.
We’ve been using Frontpoint for over a year now and have nothing but good things to say. My family and I all feel safer having a monitored system that was easy to self install and use with ease. When comparing other options the value and …
Adding one more buyer beware to the list here. We had been customers of Frontpoint for many years. The reason we chose it was for the customer service. Unfortunately, they no longer provide any customer service because they do not answer …
The only reason I’m giving them one star is to be able to review them publicly. Their customer service was horrible. I experienced wait times on hold for literal hours when I was trying to cancel a service for a home I sold. After months …
Be very aware of the termination policy written into the contract.
You need to supply written notice that you wish to cancel your membership because, apparently, your voice on the phone during the call and after supplying the …
We have used Frontpoint for nearly 5 years now for our home monitoring needs. I don’t have anything to compare them to, but I appreciate the service that we have! Although it does feel pricey. We LUCKILY have never had to use them for an …
I was never able to set up my cams and no help. Was not able to cancel the service and this is all i got from this company.
Absolutely the worst company i’ve dealt with in my whole life.
I have a Frontpoint system for about 5 years. The equipment is very good and very durable. The customer service is excellent. Always very knowledgeable and very helpful. The monitoring is excellent, they call very fast for any alarm. I …
Frontpoint is very helpful and knowledgable about the security needs of my family and has helped me work with their tools to make us feel secure.
Would definitely recommend Frontpoint to anyone looking for a good home security system! Love the low monthly price, fantastic customer service, and excellent and accurate security! We have only had a few instances when our alarm was set …
Frontpoint wasn’t my first choice but I am happy I went with them. The customer service is excellent. I had some issues with the coverage inside my home, a quick call and that was resolved. The response time on alarms is really fast. I …
I have been a Front Point customer for more than 7 years. It has been a reliable service at a reasonable rate. Anytime I have had problems, Front Point has been easy to work with and truly stands behind their product. I look forward to the …
We have had Frointpoint securing our home for 9 years and have been very pleased with their service and products.
Great company. Had problems with the doorbell camera and they sent me a new one overnight at no cost.
Always there to help. Made a move recently and it took 3 people to help clear up an installation mess. I appreciate the fact they wouldn’t give up. Eventually found out it was a defective router from cable supplier.
Front Point has done good for me this Sucurtity I’m glad that I have it now I know if I’ve left a door open ,unlocked,ect.. they actually do care if your safe or not . It’s not a Scam by no means me myself best thing I could have done my safety
Frontpoint is reasonably priced for a quality product backed by a polite and knowledgeable support team. I am a longtime Frontpoint customer and not looking to change.
I have been a customer of Frontpoint for the last four years, and their customer service experience has gone way down hill during the last two years. It can take 2 to 5+ hours just to get someone on the phone. Frontpoint should hire more …
We have been with Front Point for years. We love the service they have given us. Others have tried to get us to switch. Our response is no thanks. We have a good thing here.Why switch?
We found Frontpoint back in 2013 after a neighbor lost their home to a fire. We wanted to have a home monitoring service for smoke and carbon monoxide primarily, but the security was an added bonus (we are in a relatively safe and quiet …
Good luck getting in touch with them. Had 4 panel failures in the 5 years I had their service. I had to tell them because they have no way of knowing that from what I was told. Since the panels failed, I had no security for God knows how …
Amazing security company that monitors my home from Canada. I’m hoping they introduce the IQ Panel 2 or IQ Panel 4 to the touch screen panels as I would really like that addition and I’m sure others would too.
Frontpoint is there when you need them. There equipment is easy to setup and work exceptionally well. There are polite and understand your needs. One word, “great”.
I had trouble changing my battery and fixing my cameras. The tech staff spent as much time as I needed. They are on the spot with alarms too. Reasonable price.
We have had Frontpoint Security in our home for 6-7 years, and found their service to be reliable and a cost efficient solution for our home security needs.
We have been with Frontpoint since 2013. They offer great flexibility for you to design a system for your needs and add to it as you need. Customer service is excellent and has solved any problems we have encountered. The rates are highly competitive.
I have been with Frontpoint for 7 years and their products and promotions are great. Their service has been great. They are reasonable and remember they are serving people.
System is very easy to set up and maintain. Call center is right on point should there be a problem. Everytime I call they are very knowledgeable and help solve my problems. I have had their services for years and will years to come. They …
I have been a Frontpoint Security customer for many years now. Their systems are top quality, easy to install, backed up by a top shelf customer service department, and work very well. I liked them so much, I have their systems installed in …
Used to be a great company. Started service with them in 2017. Absolutely terrible company now. Lies. Stealing money. Don’t call you back. Ridiculous wait times to talk to costumer service. Everything you do locks you into a contract. Was …
Great security service. When the alarms went off, we received calls pretty quickly. They were on top of things. Highly recommend. Prices are very reasonable
These guys are great and very knowledgeable. I wouldn’t change my service with them for any other company. They are patient and work hard at fixing any problems or concerns I’ve had since I started with them a few years ago. Always available, courteous and professional. Thanks guys!
Overall, I like the system, the service and the price. I have had Frontpoint for many years. Their tech is solid but not cursing edge… which is OK… much of the public wants it just to work. That all being said, my 2-star deduction is …
One of the worst companies I’ve ever dealt with. Do not sign up for their services.
After realizing I had to pay more money each month to get a keyless entry lock I …
My wife signed up back in 2019. We had many issues with devices after a while. devices were replaced and we were told that would fix the situation. Multiple time after the system would go off stating a window or door was opened. which was …
A tech expert spent 90 minutes being UNABLE TO SET UP THIS SYSTEM. I contacted Frontpoint to say I wanted to return it and they sent a form which I completed, but could not get to UPS in time because my car broke down. I cancelled my …
Similar to other reviews, I am going on day two of 1 hour + hold times with no response. There is no option to leave contact information. There is no email to send complaints to. There is no way to cancel online or through the app. I have …
Great customer service, situation was resolved instantly and even help me setup a new outdoor camera that I bought for my garage area.
I’ve been a loyal customer of Frontpoint since 2016. I’ve never had any issue with this company until I wanted to cancel my service. I recently sold my house and tried to contact Frontpoint to cancel my service. I made three attempts and …
I have been with Frontpoint for 5 years now. I have had very good service and great experiences with them. I appreciate being able to set up my own system and not having to wait for/schedule an installation. The times that I have had to …
I’ve been a Frontpoint customer for about 7 years now and it’s one of the best investments I’ve made. I even just added a system to my parents house. Installs are so easy and customer service is great. The equipment is good quality and has held up extremely well. I feel 100% safer having this system in my home.
I’ve had Frontpoint security for many years. I received a call earlier in the year telling me my system needed an upgrade and would no longer work to the 4G. It would cost me $70 and sign up for another year. I refused the upgrade and told …
Not the experience I would have expected from a security monitoring company… Two issues…. 1. the website times out every 3 minutes.. meaning you have to log in every 3 minutes to continue to view your cameras 2. if you reach your clip …
I have been a customer for about 10years.
Every interaction with this company has been pleasant. They have some of the friendliest employees who are very knowledgeable. Every equipment set up and …
I have had the best experience with Frontpoint from the very beginning. When I spoke to the rep at first, he was so patient with my questions the whole time, and definitely not “salesman pushy”. I was actually tearing up with happy tears at …
First class security system and company. Customer support fast to respond and knowledgeable. Reasonable priced system and monthly monitoring cost. We have had our system for over 10 years and it has worked excellent with little to no issues. I would highly recommend FrontPoint for your security system.
Their equipment relies on false advertisements and does not function as described. The reoccurring billing process is unethical. Would not recommend purchasing any of their equipment.
I tried to cancel them as I was very disappointed. Got told that it will cost me $3000 dollars to cancel. They keep trying to charge my account when I have told them I wasn’t interested. Didn’t even activate the system and they started to charge my account. They are the most crooked people out there
We’ve been happy paying customers since 2012, our system was being deprecated so we shopped around and went elsewhere. Over the years more and more has broke on our system, see the screenshot below, currently, we have 7 broken devices on …
Very professional, always concerned making sure that all you equipment is working properly. The wireless equipment works out the best for me. Thank you Frontpoint.
We have dealt with several other home security companies. Frontpoint customer focus and service stands head and shoulders above their competitors!!
I have had Front Point for at least six years now and am very pleased with the service and price. I would and have recommended them to friends and family
I recently had issues with a thermostat I ordered from Front-point. The rep was very friendly and was able to get my problem solved for the time being.
We have had frontpoint for about 12 years and we are extremely happy with them! Very good people to work with – extremely prompt and fair pricing that seldom goes up!
I’ve been a Frontpoint Security customer for over 8 years and while pushing the technology to the limit, they have always delivered on their claims of superior support and monitoring service levels.
I have been working with a representative at Frontpoint for days now and I have to say. He is doing everything he can to help me. I am very pleased with my experience trying to resolve my issues.
Great customer service!
Tech support was outstanding when I needed assistance with replacing a door sensor. Tech was very knowledgeable on the equipment. His patience & expertise – greatly appreciated!
Changed old panel radio for upgraded radio. Difficulty in getting some of the functions of new radio to operate properly. Called Tech Service and the helped to resolve all problems. New radio now works properly and I am happy. Thank you.
As always, I’ve found Frontpoint and their customer service team extremely helpful. They helped me get the new panel set up (even though I didn’t find the set up instructions until I’d gone too far down the path) and troubleshot the …
I have been using frontpoint for past 5 years and they have been great with their monitoring as well products. I would recommend they need to slightly slower the price as products similar to Ring have started providing same monitoring for better price range.
I have been with Frontpoint Security for 10 years. Before, I was with another company and they were too expensive yet the equipment and services were no where near Frontpoint. Love this company and I’m so glad I found it!
Frontpoint Security point has been my security system for 7 years. They are accessible for customer questions and technical support when needed (which is not often). Great security system
Horrible horrible. My equipment worked for maybe 3 months after installing. Even when I was sent new equipment, it has not worked. When I called to cancel, they were more worried about getting money than helping solve the issues I was …
I been using Frontpoint for 4 years. I have 2 systems installed, 1 in FL and 1 in IL. I like the Z-wave system used by Frontpoint.. It allows me to have Z-wave thermostats and Door locks that I can control thru my Iphone. …
Came home and forgot to disarm my system. Within 10 seconds Frontpoint called to make sure I was OK. This is an easy system to set up and use. I really like how im able to customize it without any service people coming by, and the monthly fee is extremely competitive.
We were having some triggered alarms. The agent was very knowledgeable and was able to quickly determine the cause and walk us through how to fix the issue. We have had Frontpoint for over 5 years and have been very satisfied.
The equipment functions as expected. If there is an alarm, like something burning on the stove, the Frontpoint monitors phone right away, without fail. I have had problems installing new devices, and my advice is to phone Frontpoint for …
I have been with front point for about 10 years. The representatives are friendly and knowledgeable. I can reach the front point customer service easily when I have questions or problems. Very dependable. I wish I could update the system if I could afford it.
FrontPoint control panel battery was going.
I called FP, and they have since begun using a new & improved control panel, so they sent a new one to me. …
My customer service representative was very helpful. I added a new door sensor. It was giving commands out loud. He changed it to chirp for me. He had me test to make sure it work to my liking.
We were out of state when a water sensor by the floor drain in the basement alerted us. A friend came over and observed water coming from the sewer drain. It was just a little bit first and then increased he called several other friends, …
We have been long time customers. We have remained happy with our service. Although we’ve considered other devices and programs, we remain with Frontpoint because their equipment continues to do the job we want it to do.
I love my FPS system, it does what it’s suppose to. Let me tell you I have forgotten to enter the password before-this thing ALARMED so loud, I ran from it ! I know it could be heard blocks around😂 which is exactly what I want! Customer …
Have been with Frontpoint for ten years now. Easy to install this DIY security system. Equipment is sleek looking and efficient. Salespeople and technical staff are knowledgeable and professional. Highly recommended!
They were very helpful in trouble shooting my alarm to let me know what I needed to do 1st. so they could fix my alarms back up for me. The FrontPoint Representative was very helpful. Thank You FrontPoint for Your Great Customer Service.
I recently had a problem with a smoke detector that fell and was damaged. The alarm was triggered and the Frontpoint staff was very diligent in the alerting and confirming all was good. Then I called to order a new detector and Darius was …
We’ve used Frontpoint Security for years and have always been happy with their security services. Their customer service representatives are helpful, knowledgeable, and professional. I like that a person is there if you need them 24/7
This past half decade with Frontpoint Security has been delightful!
Very professional & courteous representatives! …
I called Frontpoint in late August and spoke with Bryan. He explained the offer that Frontpoint had. However, he informed me that the offer would be available only starting from Oct.1. So, after my initial discussion in August, he sent me a …
Have had Frontpoint security for 6 years, very reliable, very helpful and it actually works! I think they’ve sent police here 3-4 times when we forget to disarm the system! We feel very safe and secure with our system.
I have own this system for 4 years now and it’s a good system for the price point. I have had some minor issues but these have been resolved by contacting customer service or a technician who are both well informed on their systems. When I …
Frontpoint Security is an excellent home security system: reliable, professional and with good customer service. Since we are satisfied with Frontpoint’s service quality, we have just signed a new 3-year contract with them.
The employees at Frontpoint have always been very helpful and pleasant. The service at Frontpoint for the last 7 years has been great. They stay up to date offering new services and advanced equipment. I highly recommend Frontpoint Security.
Had to upgrade the control panel to a 5g panel. Fairly easy to change out the radio board however for some reason the motion detectors did not get recognized. Called into the help line and it took a little work by the tech but he got …
System works as described by manufacturer. Phone response for false alarm, support issues, is good. Website and phone app are a little complicated. Alarm monitoring service, billing appear to be separate entities, which is a little …
I’ve been a loyal customer for over 9 years. I recently called to cancel my service. A company representative convinced me to stay on with a lower monthly fee. I just checked my monthly statement and saw that my old rate was charged. I …
Outstanding and very knowledgeable customer support!
Always advised of “Potential Issues at each step before implementing same”!
Never had an issue installing new radio board. …
Have used Frontpoint for the past 7 years. I selected them on the recommendation of a friend. I found installing the equipment easy and Frontpoint provides excellent online and phone support. The respond rapidly to any alarm ( all thankfully false). The app allows remote arming of the system and hone monitoring.
This is the best company for home security! Ready to install! Reliable! While our neighbors had ADT their home was broken into and they were robbed, the company never realized it nor reported it! Our neighbors switched to Front point! …
Frontpoint started off great but lately there has been issue after issue. Currently, I am trapped in my house due to the inability of my alarm system to be disarmed; this is the second time I have had to cancel my morning work meetings due …
I can highly recommend Frontpoint. Their systems are a breeze to install and their support is awesome! I’ve called twice with questions and both calls were handled beyond my expectations. This is a top notch service oriented company!
I like the fact that you can setup your own equipment. Personally, I feel more pride is taken when you work on your own possessions. However, you better hope you don’t have an issue with equipment. I have a brand new system I have called …
I have been with frontpoint for 5 years now. They may be a little more expensive than some other security companies however the customer service and technical support are incredible and that helps me keep my system in top working …
This is sort of a do-it-yourself security company. I’ve been with them for a long time, and whenever I suggest that I have aged out of their approach, they kindly guide me through the process needed. (I am very much a senior.) I have no …
I just completed a 3-year contract with Frontpoint. I was disappointed with the quality of service, as I had multiple sensor failures during this period. The thing that made it worse was the inability to connect with a Frontpoint customer …
We’ve had nothing but great service with FrontPoint since installing it in 2017. The app is very convenient, but knowing we can speak with a knowledgeable person if we have a question is very important to us. We’ve never had a problem …
I’ve been a subscriber for about 6 years. With no problem. The system works and can be monitored from my cell phone. I can turn it off and on and monitor cameras from anywhere. Family members each have an assigned pass code. A few months …
Excellent and very quick and knowledgeable customer service agent. Our issue was resolved immediately. We’ve been using FrontPoint Security for several years and although there have been a few small bumps along the way, for the most part we have been extremely happy with our system and the customer service.
I’ve been a satisfied Frontpoint customer for more than 3 years, and then suddenly my three motion sensors started giving false alarms, many times, and I couldn’t get Frontpoint to easily give me new sensors without a new $55 monthly 1-3 …
Antwan Smith is a great representative at Front Point. We moved to a home with existing system – he got it migrated to us with a great rate & helped cover ETF fees from old owners by bundling it with us. He also noticed gear was not …
I have been a Frontpoint customer for almost 10 years. I have been very happy with their service. They have a wide range of devices to choose from. I like that they have full coverage including door sensors, glass break sensors, motion …
I have been a Frontpoint customer for years and I am very satisfied with the system and the service I receive. The system is easy to install, however if you run into issues with installation customer service can help you. The cost of the …
I have Frontpoint Security and the support is very good and courteous. I’ve had them since 2013 and some of my equipment malfunctions sometimes, but they are good at trouble shooting and informing me of what to do next. I do have to wait …
I’ve been with Frontpoint Security since 2017. Every encounter with this company has been a positive one. I am a single mom who cares for an elderly parent and home-schools a teen-aged son. We live out in the country, and I’m thankful that the Frontpoint system is so reliable. I strongly recommend service.
I been using Front Point for home security for about 8 years. I am very satisfied with their customer service and response time when I have a problem. They are a great company to work with and I highly recommend them. Their system was just updated and it’s very customer friendly. Their app is also easy to navigate.
I’ve have Frontpoint Security for several years and have been very happy with it. I didn’t have a lot of money to start so the three year contract deal worked well for me to get the basic equipment I needed. I’ve been able to add sensors …
Has been a Frontpoint customer since 2014 and would say one of the best investment I have made. Despite residing in Canada anytime any alarm goes off it takes them few seconds to call and making sure me and my family are doing okay. I have …
I have had Frontpoint for over 3 years and so far the equipment and monitoring service work well. Customer services has been great. They have been helpful and easy to reach. I feel supported. I just opened a 2nd account for my other …
I signed up with Frontpoint Security about 5 years ago. It’s so easy to set up! It’s very affordable compared to any other security system! They upgrade your equipment when needed. If you’re ever in need of customer service, their service department is top notch! Their response time is immediate! I’ve never had a problem
I’ve been using Frontpoint for about two years. The system is very easy to set up and monitor. Has great features and they keep adding to them. And their customer support as great. Very short hold periods, if at all. Techs know exactly how …