Horrible management company they are the worst, I believe they should be looked into nothings ever done all they do is collect your money that’s it. They are garbage.
Horrible property management, rude and irresponsible. Bullies, and unprofessional. Never heard of a company that is never available the phone and is dishonest. …
Gotta hate the fact that an answering machine picks up. Even if you get to reach them, they are pretty bad at doing their job. I can’t stop stressing at how nothing can be handled properly by them.
I couldn’t agree more with all of these posts. This management company (Haven Management in Ontario, aka Haven Mgmt. LLC in Rancho) does not “manage” anything well. They are terrible with homeowner questions and requests, lie to our board …
I would give Haven Mgt.
and their so called “expert” staff 0 stars if possible. Nobody will answer a phone call, every call I’ve made goes to Voicemail, It took days to finally receive …
This company is a joke. From the receptionist, to the managers. They process your HOA dues and then forget about your concerns. Try calling and speaking to a human, it will take you like 3 tries.
BAD customer service! They reserve no star. They do not have answer for anything and request all questions in writing but they have no idea when the written document will be reviewed. Spoke to Rhoda regarding my issue and she hang up the phone on me. Good luck if you have to contact them.
take away that star. I really wonder where our money goes. the people they hire to do jobs at the association are rude and do only part of what they are suppose to do. it has been two weeks since the lawn was mowed in part of the …
If I could give them 0 stars I would. They are a pretentious HOA that doesn’t manage anything. I have been trying to contact them all week leaving voice messages and none of my calls have been returned.
There manager for a property at Vally Rancho is a joke. She let people do what they want and be loud and vulgar. She even went to court when I was trying to get a restraining order against there tenner and she lied to the judge what i said …
I couldn’t agree more with every review written. And to add to them, this management company tried to wrongfully evict me. Instead of taking to me to court where they new they couldn’t win, they threatened the co-owners of my house and they …
In the past I would have given this company a 1 star review, but today I called there, had someone actually answer the phone at the end of all the prompt possibilities and she was VERY helpful with the need I had called about. My suggestion …
This company has the worst customer service. I have been calling for 3 weeks on the same issue. I received one call from the owner Nadine, 2 weeks ago and she had NO idea that because we live I a condo and have no account with the city that …
I haven’t been trying to contact everyone in the office to resolve my situation but I couldn’t get a hold of anyone for months and I left messages and no response. I tried extension #100 Front Dest, #107 A/R, #103 Office Manager, and # 8,# …
Very unprofessional staff! They can’t even answer a simple question right “ air heads “ I guess. All their rules and regulations are very outdated forms are outdated. Im trying to get a simple understanding on how build a patio. They said …
Horrible coordination of events, for which us, the owners have to pay. First I get a last minute email about tree trim work. Then the poster are put up in the morning that they will be working, when I parked last night there were no signs, …
Very short hours
This company hires irrespondible,unethical people
a Money collecting only company. nothing else to say.
They don’t have appropriate options and they don’t answer. I’m still waiting for a call back…frustration!
THESE PEOPLE ARE HORRIBLE THEY HAVE NO PEOPLE SKILLS AND NEVER ANSWER THE PHONE.
Horrible management company they are the worst, I believe they should be looked into nothings ever done all they do is collect your money that’s it. They are garbage.
Nadine Gump, owner/operator, is non responsive to calls. What a loser management company.
Horrible property management, rude and irresponsible. Bullies, and unprofessional. Never heard of a company that is never available the phone and is dishonest. …
Gotta hate the fact that an answering machine picks up. Even if you get to reach them, they are pretty bad at doing their job. I can’t stop stressing at how nothing can be handled properly by them.
Very Very disappointment in this company!!!!
Mailed payment and it took them20 days to record it. They charged me additional charges.
Not very happy with staff. Very hard to get a hold off. Don’t return emails promptly.
I couldn’t agree more with all of these posts. This management company (Haven Management in Ontario, aka Haven Mgmt. LLC in Rancho) does not “manage” anything well. They are terrible with homeowner questions and requests, lie to our board …
I would give Haven Mgt.
and their so called “expert” staff 0 stars if possible. Nobody will answer a phone call, every call I’ve made goes to Voicemail, It took days to finally receive …
This company is a joke. From the receptionist, to the managers. They process your HOA dues and then forget about your concerns. Try calling and speaking to a human, it will take you like 3 tries.
BAD customer service! They reserve no star. They do not have answer for anything and request all questions in writing but they have no idea when the written document will be reviewed. Spoke to Rhoda regarding my issue and she hang up the phone on me. Good luck if you have to contact them.
take away that star. I really wonder where our money goes. the people they hire to do jobs at the association are rude and do only part of what they are suppose to do. it has been two weeks since the lawn was mowed in part of the …
If I could give them 0 stars I would. They are a pretentious HOA that doesn’t manage anything. I have been trying to contact them all week leaving voice messages and none of my calls have been returned.
There manager for a property at Vally Rancho is a joke. She let people do what they want and be loud and vulgar. She even went to court when I was trying to get a restraining order against there tenner and she lied to the judge what i said …
I couldn’t agree more with every review written. And to add to them, this management company tried to wrongfully evict me. Instead of taking to me to court where they new they couldn’t win, they threatened the co-owners of my house and they …
In the past I would have given this company a 1 star review, but today I called there, had someone actually answer the phone at the end of all the prompt possibilities and she was VERY helpful with the need I had called about. My suggestion …
This company has the worst customer service. I have been calling for 3 weeks on the same issue. I received one call from the owner Nadine, 2 weeks ago and she had NO idea that because we live I a condo and have no account with the city that …
Very difficult getting in contact with someone via phone. The staff has always been friendly anytime I’ve had to visit in person.
I haven’t been trying to contact everyone in the office to resolve my situation but I couldn’t get a hold of anyone for months and I left messages and no response. I tried extension #100 Front Dest, #107 A/R, #103 Office Manager, and # 8,# …
Very unprofessional staff! They can’t even answer a simple question right “ air heads “ I guess. All their rules and regulations are very outdated forms are outdated. Im trying to get a simple understanding on how build a patio. They said …
Horrible coordination of events, for which us, the owners have to pay. First I get a last minute email about tree trim work. Then the poster are put up in the morning that they will be working, when I parked last night there were no signs, …