Gailey Eye Clinic LTD

Gailey Eye Clinic

Gailey Eye Clinic is the renowned, multi-physician, multi-location eye health practice in Central Illinois. Our skilled physicians strive to provide you … See more

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Gailey Eye Clinic LTD Reviews ( 250 )

  1. Do not use their online form to request information or an appointment. I have tried 3 times in the last year for both information regarding a procedure and also to request appointments for me and my wife. So far never received any kind of …

  2. My family has been going here for over 20 years. We will continue to be patients as all staff has been outstanding through the years.

  3. I just want to give a shout out to to the awesome staff especially Amanda and Dr Oberrighter (spelled wrong) were very informative and professional. I was exremely impresses with my exam and will definitely return.

  4. Everyone from the receptionist to the doctor was kind professional very knowledgeable of what they had to do and get me in and out as fast as effective as they could

  5. Paid out of pocket for an eye injury at work receptionist/cashier acted as if it was her first day told them wanted to pay in its entirety.. low and behold I get a bill a month later for more money called to dispute it they told me I …

  6. Personnel and products are fine, but the wait times at every stage are ridiculous. Currently waiting to pick up glasses I had ordered; it has been 35 minutes with no quick end in sight…

  7. Money, money, money. That’s all gailey cares about. This was the worst experience of my life. They waisted my time instead of give me a straight answer. The manager at the retina center never gave Dr. Bhatia my messages. So he never called …

  8. What a waste of time. First impression was that they are too large for the staff can handle. Running around with their heads up their a$$es. They double booked me and had to wait an hour in the crowded waiting room. I asked what was the …

  9. I was extremely impressed with the level of professionalism and care after my annual visit with Dr. Sobin. I switched from a much smaller clinic last year and wasn’t sure what to expect and now I can say that customer service is definitely a top priority here.

  10. My wife went in and didn’t know the in’s and out’s of our insurance. She asked the glasses technician which glasses were covered by our insurance. She was told “it doesn’t matter, they all are, just pick one.” Well, that’s true, the …

  11. They really treat you like a family. from the moment you walk in the creaky door, to the moment you walk out of the window. I 100% recommend if you need to get yourself, a family member or your mailman a pair of glasses. GO TO GAILEY

  12. This place is a scam. I’ve known 2 people now who were told by them they needed surgery and when they got a second opinions it was a complete lie. Not even debatable. They play with peoples time, money, health. Insurance fraudsters.

  13. As other reviews state, the staff at this office are rude and inattentive. They are also uneducated on definitions of words. When I asked for the supervisor, the person I spoke with said, “I’m the one that works with her…it’s the …

  14. I was taken care of immediately. Everyone I had tests with was very friendly and polite. They were all knowledgeable of my questions! It was a very pleasant experience!

  15. Have called them several times trying to rectify my prescription. Everytime i end up in a loop on their answering service and they dont pickup. The time they did pickup they put me on hold and never got back to me. I also left a message and never got a call back.

  16. Every employee was very helpful and kind to this little old lady.. they informed me about cataract surgery by answering all my questions. I have NO negative thoughts to express. Keep up the good work..

  17. I had an appointment, sit there over 2 hrs. Now I had to order glasses and it is past three weeks. I called to find out about the time they would come in. She called two days later letting me know she would call me when they came in. Never offered a date.

  18. Recently had my children in for their yearly eye exam. Appointment went very well. Impressed with Christal who took extra care with my 10 year old, who has had difficulty with the drops used to dilate in the past. She decreased his anxiety immensely.

  19. Just had Lasik done last week and worked with Ray to get it done – he was extremely helpful and informative! All of the doctors and tech’s have been great with follow up appointments as well. Dr. Harmon has also been very informative!! I would highly recommend Ray and Gailey Eye Clinic to anyone considering Lasik!

  20. I Just got Lasik done today…my husband had it done there two years ago. Ray is awesome to work with, he gets right back to you if you have questions. The Dr. And the rest of the staff were wonderful! I would recommend Gailey to anyone looking for Lasik.

  21. Just got back my $100 computer lenses (that’s after insurance kicked in $80) with no case. Well let me just put those in my pocket and hope they don’t fall out before I get home. I have never in 35 years ever gotten new lenses without a case no matter how inexpensive the lenses were. Last time I ever buy from there …..

  22. Troy and the staff fit us in this morning on a last-minute notice… How much more can you ask from people. Gailey eye clinic always goes above and beyond for us. Never once have they not exceeded our expectations. I would recommend Gailey I clinic to anyone!

  23. While doctors are experienced and knowledgeable. The reception and staff are quite rude and not attentive to customers. I have gone to gailey for several years and i would love for them to redeem themselves but if it’s not brushing off …

  24. I couldn’t even get to the point of making an appointment because I was hassled with my insurance. I sent my entire plan showing I was eligible, my bill with member number, and my card, and was told there is some elusive code they need to …

  25. I am confident with the expertise and knowledge of the staff that is higher up at this facility. My procedure went extraordinarily well. That being said, a fair majority of the nursing staff and front desk professionals are not very kind. I …

  26. Whole staff was SLOW, there was a line almost out the door in freezing weather. Seems like their computers are always down, as they say. I got into a patient room and their tablet pads were not working and their computer was not logged in …

  27. I had a Lasik here over a year ago. Dr. Aprahamian took great care in pre-op, post-op and during the surgery itself. Due to certain unique conditions, my eyes needed longer-than-usual attention including regular monthly tests for over sixth …

  28. I was traveling and suffered a retinal detachment while in the area. Gailey has been a great help, from the receptionist to every nurse, insurance rep, and doctors. My care has been exceptional and heartfelt. While my situation has grounded …

  29. So far I’m not too impressed.. I called the (800) number and was in the queue for 31 minutes, when someone finally answered they said the person who handles LASIK consultations, was out of the office until June 19th,( a week away) It seems …

  30. Horrible Customer Service! Tried Gailey for the 1st time for my annual eye exam. The staff there is definitely NOT friendly and seemed more interested in pecking away on their computers than helping you. The eye tech was horrible – racing …

  31. I called and talked to Kelli at the appointment desk She was cheery and helpful. She got me in within an hour since I was having a problem that could have been serious. She gave a nice heads up about what to expect and what to bring. When …

  32. BEWARE OF SNEAKY UPCHARGING. BE VERY CAUTIOUS AND ASK 1000 QUESTIONS. I am without words. I hope that something will change and I will be able to take this rating down, but as of now, I was charged for Tier 3 lenses without being asked I …

  33. Review was done professionally but the cost seemed very high for a standard contact eye exam so that we could reorder lenses. While they may be great for more serious eye issues, I would recommend a lower price alternative for routine exams.

  34. LASIK surgery – Everyone involved in the process from the initial inquiry to discussions to the operation to post operation care was knowledgeable, caring, involved, and empathetic. I couldn’t have found a better team to work with me than this group. Special shout out to Ray.

  35. I went to Gailey Eye Clinic on February 15th just to get my glasses adjusted. I left the property and got halfway across town when I realized the person that adjusted my glasses damaged my lenses and didn’t even say anything. I …

  36. The first person I called to request doctor’s orders be faxed to a nursing home was extremely rude and unhelpful. When I called back (with the fax number) the second person was very kind and helpful. Phone training is a must with support …

  37. Everyone was courteous, friendly and professional. Gailey’s is well-known for the quality of their service, and I anticipate my next appointment with confidence due to that reputation.

  38. We were referred to Gailey by our Pediatrician for my son for a standard vision appointment. We had noticed our son blinking a little more when he was making eye contact from a short distance. The pediatrician thought that maybe he was …

  39. The staff was great. Everyone was friendly. Going to this office was my best eye doctor visit . Glad i found them. Wish i lived closer i would make them a regular doctor. I drove over an hour for a special procedure and they did not disappoint!!

  40. I’ve been using Gaily on and off for decades and for my regular annual eye checkup for the past 4 years. Doctors have always been knowledgeable and easy to communicate with. I’ve never had any issues that were not resolved in a prompt, …

  41. Excellent service done in a very timely fashion. The staff is extremely caring. I rate the care for my eyes a 10 out of 10. You can trust Dr. Lee and staff. Thanks, Dave Campbell

  42. I was able to get an appointment within a couple of hours of calling. I was able to see a a doctor and a surgeon at the same appointment. Everyone was very helpful and supportive. I really appreciate the fact that I was able to get an appointment and treatment within a short time.

  43. I’m so glad I got the lasik procedure. Ray and the team at Gailey provided great care, quick scheduling, competitive pricing, and easy financing. I couldn’t have asked for a better experience, and during a pandemic even!! Great job to the Gailey crew. I’m so glad I did this – glasses free is the way to be!

  44. Iv only used Gailey’s and my experiences with the eye doctor and staff has been excellent. The optical team is amazing! Helped me pick out frames that fit my face shape and gave me good recommendations. Everyone seems to love my glasses, …

  45. I’ve been getting eye exams since I was 10 years old and I have never been so impressed. I was given a thorough exam by a team of individuals that took their time explaining procedure and recommendation.
    Excellent patient care!

  46. I’m almost 2 months in from my LASIK and it’s been amazing! I love that I can see 24/7 now. Ray at Gailey has been super helpful and patient and answers calls/emails right away. I’m sure he gets a lot of questions from patients, so his …

  47. Not happy at all. It was about 5 minutes in before the lady even told me her name. She was “nice”, but nobody has anything to say except when asking questions for the forms and computer. There was no side conversations or even a “how are …

  48. I ended up coming to this clinic after I was unable to get into my regular doctor at a different clinic. The clinic opened at 8:00 and my appointment was for 8:30. After a 15 min wait I was finally taking for my eye exam. After the exam I …

  49. Ray did an amazing job. I was scheduled before the quarantine to have my Lasik procedure and when it got pushed back because of it, I was devastated as it was something I had waited a long time to take care of. Ray kept in contact during …

  50. Everyone was truly amazing. Angie at the front desk is so friendly and went above and beyond and helped me pick out some frames, and the nurse I had made me feel at ease. The lady who helps out over on the eye glass side was extremely helpful as well. Very happy as a patient here.

  51. Very friendly office. The staff was very competent and efficient . The doctor was highly skilled and I felt comfortable all through the exam. I would highly recommend them.

  52. Getting Lasik was the best decision! The process is easy and worry free. From the initial consultation to every follow up appointment, Gailey had it laid out so you know what to expect and when. And it’s all covered under one price! I am …

  53. Brought my wife for her 9:15am appointment and it was our first time here. Beautiful facility although their waiting room is not directly inside, as nearly every other doctors office in the world is, but rather behind the retail area and …

  54. I had Lasik 1 week ago. Dr. Harman and his staff have been amazing through the entire process. If you’re on the fence about Lasik, I highly recommend talking with them. You will not be disappointed.

  55. We were there on a Saturday and my mom was in a wheelchair. In the front entrance, the handicap buttons were not working to open the doors so it was a struggle to get in and no other employees offered assistance. The technician was great and very patient. Visit with doctor felt very rushed. Pretty average visit this time.

  56. Shelly was extremely kind and thorough! I really liked how she reminded me to blink a few times between each eye test. These reminders helped my dry eyes feel more comfortable. Everyone was very nice.

  57. All of the personnel at this office, are the most caring persons. They make you feel welcome from the moment you step in the door to the time you leave.
    The doctor has a great caring attitude towards his patients as well. No hurry up and move in to the next patient. Just good old fashioned care.

  58. best eye care around. I have been going thier for 20 years or more . I have had 2 cornea transplant done by Dr Lee . I would recommend anyone with eye problems to go to gaily eye clinic. I prefer the office in Bloomington, I have been to other gailey locations and feel the staff in Bloomington is the best .

  59. I truly like the care I receive at Gailey’s and I am very proud that they are in Bloomington and the surrounding areas.
    My biggest gripe is how slowly you move from station to station before you …

  60. I have been a patient at Gailey’s Eye Clinic for years and have never been disappointed with any aspect of the business. Everyone from check in to check out has been very professional, friendly and accommodating. I think Dr. Barba is the …

  61. I called and spoke with Carrie the billing manager on two occasions with questions about my bill. In both conversations, she twisted my words and told me what I was asking her to do — to discount my bill for what I thought was a valid …

  62. Such friendly staff! Have been coming here for a few years and pretty satisfied. Didn’t love that they were still requiring masks even though the mandate has been lifted, but they did provide them for you. I would recommend this facility to anyone!

  63. I recently had cataract surgery on both eyes. The entire process was very efficient and the results have more than met my expectations. Doctors Harman, Sobin and the entire staff were pleasant and easy to work with.

  64. Dr Lee at Gailey did excellent on cataract surgery. One eye did need small correction with Lasik. Overall good experience. Staff great to work with, especially Courtney. Dr Halperin did great with Lasik. Gailey has modern great instruments for evaluating the eyes.

  65. There was very little wait time. The staff was pleasant and concerned about my eyes. They walked me through every step of the exam and getting my glasses adjusted. I am pleased with my care at Gailey Eye Clinic.

  66. Always the best experience! Professional and courteous staff, and optical department is extremely helpful with fitting for contact lenses and eye glasses! Physician is caring and thorough with eye exam. I’ve been a patient here for many years, and I’ll never go anywhere else for eye care!

  67. Got to my appointment early and got registered! Got taken back and preliminary work was performed very professionally! Was taken to exam room and waited maybe a minute for doctor.was there maybe 45 minutes total! Gailey’s is the place to go for any eye exams or concerns!

  68. Dr. Sturgill has been awesome! I’ve had some eye issues over the past couple months but she and the staff have been very friendly, patient, and accommodating. Thank you!

  69. The staff was welcoming and very pleasant. They throughly explained cataracts and subsequent removal. They made a slightly unerving situation (surgery) into a routine procedure with their relaxed conversation and their attention to my needs. I highly Gailey Eye Clinic and the Bloomington Eye Institute!

  70. I had my first cataract removed through Gailey and the Bloomington Eye Institute. I am so impressed by the smoothness and efficiency of their practice. I never have to wait and everyone is so pleasant to deal with. I have great results and am looking forward to having the second one done next week.

  71. Always a great experience at Gailey Eye Clinic. Check in is quick and easy as is the wait. Gwen is exceptional. My daughter and I were early but we got in and out of the office in less than 1.5 hours- with having our eyes dilated and glasses ordered.

  72. Been a patient fir many, many years an no desire to go anywhere else. I do get a little frustrated at always having to change locations an moving rooms. Staff is great an friendly, its just the time you have to allow for every appointment, an that doesn’t include looking at frames or figuring out insurance plans/costs.

  73. Dr. Barba and the Gailey staff are outstanding in the care of their patients. My experiences with them are always positive. They are attentive to questions and responsive to any concerns I may have.

  74. I always feel comfortable and confident that I am receiving excellent vision care. Everyone, from the front office staff to the technicians to the physicians are professional, kind, knowledgeable and patient.

  75. Edward who gave me my eye test was so sweet & cheerful he made a boring test fly by. I hope he keeps on working there & I get him next time.
    The doctor was all smiles in attitude & very good at explaining my eye condition.

  76. It has been a year since my Cataract removal. In the middle of the pandemic they handled the process professionally. The care they give the patients is outstanding. Well worth the two packages of chocolates I gave them.

  77. Gailey Eye Clinic was a great experience right in not a long wait. They do what they need to do to prep you for your appointment. Then surgery is even more comfortable in a chair, they take you into an operating roon..minutes and you are …

  78. Always a nice relaxing atmosphere, the staff take their time to make sure you get the optimal care for your eye exam. I am always confident that I will get the best care when I come in for my eye exam and I leave satisfied every time! Thank you!

  79. My insurance is notoriously difficult and at first it seemes like it wasn’t in network, the woman at the desk and emmie the optician helped immensely. They took the time to assist in calling the insurance provider to figure out the issues …

  80. Great experience every time. Doctors and staff are very knowledgeable and friendly. They are honest with you and clearly not just there for the money. My whole family goes here.

  81. Had a wonderful experience as a new patient. I felt the process was very thorough and loved the teamwork that was showed. The vibe in the office was great and it seemed like everyone was enjoying their day which made me feel more …

  82. I was greeted professionally, and experienced very little wait time before my appointment. The technician who ran my pre-test exams was very friendly and explained each test. The facilities were very clean and comfortable. …

  83. I can’t thank Dr.Harmon and his team at Gailey Eye Clinic enough! I went in for LASIK everything went very smoothly. Dr.Harmon was able to work around my busy schedule when I went in for my check up. Very professional, kind and most …

  84. Just got my lasik eye surgery done with gailey eye clinic in Bloomington and every employee I had an encounter with was very professional. Equipment was very advanced, most I have never been tested with before. My surgery was uncomfortable …

  85. Even though I did not have an appointment and had an emergency, they worked me in. Everyone was very helpful and friendly and I thank the staff for doing what they did.

  86. I have always been impressed with both the professional expertise and the human kindness of everyone at Gailey Eye Clinic. I have been going to Gailey since I got my first pair of glasses when I was about 6 or 7. I was fitted with contact …

  87. I had a wonderful eye exam at Gailey Eye Clinic! They were so helpful and explained every part of the process as we went along. The staff was kind, curious, and educational every step of the way! I absolutely recommend them to anyone! You can trust your eyes with Gailey!

  88. I have been a patient at Gaileys for over 20 years. Visits are always efficient and prompt. My glasses have always been spot on when I receive them and they are very responsive if anything needs adjusted or fixed like the time I sat on my …

  89. Today I had a visit with Gailey Eye Clinic and I felt like I was very cared for. I felt that everyone was very thorough at what they did.

  90. Renee provided for my initial work up. She was cordial and very professional. Dr. Koehler was extremely professional as always. I always have a good experience at Gailey Eye Clinic.

  91. I had 3 or 4 people working either on me or with me ßo I wouldn’t be able to single out any one person. But everyone was very kind and very helpful. Appreciate each and everyone from the check in desk to the checkout desk. I’ve always been treated with kindness and respect. You are all a great team!

  92. I had custom vision surgery in 2006, but, unfortunately, had developed cataracts. Dr. Lee was able to restore my vision to better than new. Everyone at Gailey is so friendly and helpful that I actually looked forward to my second surgery. Thumbs up to a great organization!

  93. I had cataract surgery last month and am pleased with the results and those i interacted with from the first visit through the final exams after surgery. Staff at the Bloomington clinic are efficient and friendly, from check-in through …

  94. From the time I checked in, everyone was professional, but also friendly and helpful. Dr. Barba explained in understandable detail any concerns and updates with my eyes. I have had positive experiences over the last years 17 years that I have been with Dr. Barba at Gailey Eye Clinic.

  95. Appointment was pretty much on time . Very attentive and professional staff from reception, to the eye exam person, Dr. A., and Karen who took me by wheelchair to my car. Very awesome staff and very much appreciated! They made me feel like a valued person as well as customer.

  96. In spite of having to wear a paper mask, I felt comfortable dealing with staff. Very pleasant people checked me in. I didn’t wait long for Shelly to greet me and run through their comprehensive testing prior to seeing the doctor. Dr. Sobin …

  97. The technician who did my eye tests was friendly, Knowledgeable, and was easy to understand and work with.
    The doctor was also friendly, courteous and explained things ver well. …

  98. I was referred here from my school health services so I was a new patient but they made the health history stuff really easy! There wasn’t any lengthy paperwork and the assistant I was with was super friendly when asking about my patient …

  99. Dr. Lee is awesome. He is working on my eye problems and getting them in line before he rushes into any type of surgery. He really is the best and very knowledgeable and professional. The entire staff at Gailey is nice and professional …

  100. Dr. Koehler is expert and professional, and he answers all questions well and understandably with caring— and with humor when appropriate! And Dr. Barba did excellent cataract surgery!

  101. I have been a patient at the Bloomington clinic for years. Staff is always professional, friendly and very efficient. Dr. Harman and Troy have taken great care of my eyes.

  102. Wait time for my appointment was minimal. The tech who did my testing was professional and friendly. I didn’t have to wait long for the doctor who performed the eye exam. Check out was prompt, and since I needed a 2nd appointment it was made then.

  103. My right eye was watering and irritated. I called and was able to get an appointment the following morning. Everyone was friendly and professional. The wait time was minimal. I was very pleased with the care I received.

  104. Gailey Eye Clinic has been my provider for eye care for over fifteen years. Everyone I’ve encountered there has been professional and respectful, and I have always gotten care that maintains my optimum vision. I highly recommend Gailey!!

  105. I was seen in a timely manner. Staff were admirably qualified and pleasant, and I felt listened to and respected. I am confident that my new pair of glasses will be just what I need.

  106. I can’t say enough good things about Dr. Barba. He just completed my second eye for cataract surgery. Everything went very smoothly from the diagnosis to the follow ups. Dr. Barba took the time to explain the process in detail to me and …

  107. All of the staff and Dr. Halprin were very pleasant and kind. They were all considerate of me and my wife and very helpful. Dr. Halprin was very professional and efficient. He was clear and complete in his explanations about the health of my eyes. It was a very pleasant experience throughout.

  108. I am trouble focusing on things close sometimes. Dr. Halprin did a thorough exam and concluded that my eyes are very dry. So I need to use drops more often. After one day things are better.
    I hope it continues.

  109. A Vision facility in town failed to identify scar tissue in my left eye and prescribed new glasses to correct blurred Vision that did not correct my problem. I went to Gailey eye clinic and received comprehensive care from professional …

  110. Friendly staff. Please allow patients to schedule their appointment for the following year before leaving – like every other appoint I have does. Don’t rely on those awful postcards. Last year I did not receive one and didn’t make an appointment. I didn’t get my eye exam and Gailey missed the income.

  111. Dr Stergis is the most sensitive and professional opthomoloilgist on the earth and especially at Gailey. She listens and explains the issue. I prefer her over some of the others that I’ve had. The desk staff was very very nice. Their calm and patient voices should be cloned. People need that.

  112. The exam was very thorough. Each step was carefully explained prior to the test. The Dr explained his concerns and told us what we should expect and what corrections he was making in our prescriptions to enable us to have the best possible vision as our cataracts develop.

  113. Everyone was so friendly and professional as well as helpful. I didn’t have to wait on doctors or tests. The gal in the optical department helped me replace my scratched up lenses for no cost because of being in warranty.

  114. I met Dr. Sobin just a month ago. He is a very pleasant, kind ,concerned doctor. He takes his time. He is thorough. I had some high numbers for my eye pressure. We tried some drops. He was just as happy as I was over the drop in pressures. I hope he stays for a long long time

  115. Gailey Eye Clinic provided a great experience for my Lasik consultation and surgery. I felt comfortable and confident going into my surgery. All of my questions were answered well and I am happy to share that I am contacts and glasses free!

  116. My wait time in the waiting room was brief. The technician who completed most of the eye exam was efficient, professional and yet friendly. Dr. A. was extremely kind and professional. He took the time to make sure all my issues were addressed.

  117. I have been going to Gailey Eye Clinic for many years. The staff is always professional and kind. The doctors are knowledgeable and helpful. Any time I have had an eye problem I have gotten an appointment right away and they work to get …

  118. I was grinding steel with my safety glasses on and still managed to get in my eyes.
    I had gone to another place in town that work suggested. I was given drops and …

  119. Doctor was great and fixed my eye right up (cut on my cornea). Things run very efficiently there from checking in, to being seen, to checking out.
    I was disappointed that they “make” you wear masks even though it’s not …

  120. Polite, courteous, attentive and professional staff of employees. Nice, clean and comfortable building with plenty of seating in the eye doctor waiting area, with a big screen television. Nice line of eyewear to choose from, with helpful …

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