Gainesville Regional Utilities, known as GRU, is a multi-service utility owned by the City of Gainesville. We are the 5th largest municipal electric … See more
The broke McFlurry machine has better customer service than GRU. Btw, their business practice is unethical along with the local government that hides their dirty schemes.
Cuts power during pandemic without warning, 90 degrees outside. Food lost, financial struggles from covid, they don’t care. Trash company, not people. Worthless inhuman scrubs.
Blatant extortionists. Charging us an extra 300 bucks this month because we’ve had issues paying our bills in the past. So, because we’ve had issues paying they’ve decided our bill should be 600 dollars directly post-christmas.
I have family in Florida and these people are horrible. Terrible customer service, terrible rates and they come equipt with psychopathic utility workers who bludgeon to death innocent dogs and call it self defense. I’d rather live in the dark than be a customer of this company.
This is by far the worst electric company I’ve ever had to deal with and it’s unfortunate that this place is our only option. They have horrible customer service. They have no one checking up on their online accounts and instead of trying …
GRU is horrible. Their rates are ridiculous and the monthly bill is almost as much as rent. I say we come together to boycott and protest this despicable company.
I understand some people get very upset at this electric company but I can’t complain they are way better then Duke energy and toho water company. Gru give you the chance Duke and toho they would allow only a three days late and you are cut off even if you have children they won’t care. I would prefer gru then Duke and toho
Service man wouldn’t come out to read our meter because he was too much of a wimp to come in the backyard where my 2 year old pit was residing. Thing is my pit was is in the crate whenever I wasn’t home, which is supposedly in my file, AND …
Very expensive. We much preferred Clay Electric, but there was a trade swap after I bought my house. They should abolish this company and let Clay and others reclaim the turf.
Beware your payment data. GRU uses an 8 digit password which any 13 year old can crack. If you are storing your banking info with them, why not
just post it on line for the world to see and cut out the middle man.
Turned off our water to work on it on a sunday with no prior notice. Lovely waking up in the morning to no water. Won’t answer the phone to even let people know what’s going on, as the office is closed on Sunday .
There are so awesome got the power back on pretty darn fast and way better then my mom who has city of alachua. They got the power back on 6 hours before there earliest estimate and during really bad weather and my grandma needing her air and stuff, it really is a godsend.
I’ve been trying to call GRU for DAYS with NO answer. From office opening to office closing with every number they offer and no one answers. How are customers supposed to receive help when NO ONE answers the phone?
DO NOT move to Gainesville or Alachua County! Rates are disgusting. I PROMISE you’ll rather drive longer to work than live in Alachua county and have to use GRU.
This is the single WORST and most SHADY company in all of Gainesville. They will do whatever behind your back and change information your account without warning WHILE AFFECTING SERVICE…… They will claim to notify but do nothing! Extremely DISSATISFIED AND THIS IS UNACCEPTABLE
Online services are buggy and terrible, the website doesn’t work. Wait times are very long whenever you call. They claim every few months that they can’t read the meter in my yard, when nothing changes from the previous reading. Then they …
Horrible customer services. Outraged prices. Instead of checking my meter monthly. They average the history from past months. Asked when they would have my power on and the response I received was “you see them working on, don’t you?”
Worst company I have dealt with. Their staff goes beyond uphelpfulness to the point where we have had extra charges added because they won’t talk to us about problems we are having. Their customer service completely disregards any problem you are having. If you are doing anything more than paying your bill, they won’t help you.
I don’t even have gru or live in Gainesville
An some how they got my card information and paid a bill an not giving me my money back I’m seriously considering a lawsuit
This company is a monopoly and acts accordingly. I felt like I was paying an additional $100 plus every month for service. GRU is the only thing I did not like about living in Gainesville. I am not sure what if anything can be done?
GRU IS THE WORST ELECTRIC COMPANY EVER!!! how can a 2 bedroom apartment electric bill be 250+ every month when I’m gone 3 weeks at a time and I turn everything off when I leave
This place is not so bad Im not sure what everyones complaining about. Completely joking, these guys are the biggest crooks in Gainesville, I would literally rather light my money on fire than give it to these guys. Constant bs charges and straight highway robbery. I am not sure why this has to be so difficult
Most horrible utilities company I’ve ever had!!! You have to go there and show them your ID just to get more than one person on the account. Also, if you need to talk to them on the phone you have to wait on hold for an hour!! Fail Gainesville.. Fail.
Despite offering electronic bills and notifications, they often didn’t work. Sometimes no bills came and they didn’t respond to inquiries. They are unorganized, shady, and do what they can to screw you where they can. Avoid them if you can …
If you can actually get a hold of somebody to speak to, they’re very helpful. Their online system really needs work, however. Had I not called, I wouldn’t have even received the utilities I paid for today, despite doing everything correctly on their website.
I’ve had to deal with Comcast and GRU at times in my life. It’s difficult to say witch is worse. If I were Elon Musk, I’d make it my life’s work to put utility companies like GRU out of business.
Interesting that I have gone from a 6 year average of 2-4kga of water to 22 kga of water this month.. no additional guests, no leaks, and my daughter has been gone for a month… They’ve lost their minds.. check your bill OFTEN!
Power was cut off after paying for half of it and some how our power was being stolen from us and they are charging me over $200. Me, my pets, and fiancee don’t use over 3 thousand kilowatts. That don’t even answer theirs phone. We been calling since yesterday.
Just got done speaking with GPD. I spoke with Patrick before this who insisted he had no supervisor and made his own decisions. GPD confirmed you aren’t not allowed to shut off electricity without warning.
The other reviews should tell you everything you need to know. These people are so unpredictable. They charged me 10 extra days past service cancellation date as well. They are already so deep in the hole they could really care less.
Horrible utility company. They have about doubled their rates in 1 year. All to make consumers pay ahead of time for GRU’s ill conceived Biomass energy plant which will fill Gainesville’s air with junk
Family member was sent to collections after GRU changed the mailing address on file for him without any confirmation. He was told that it was his fault because he didn’t call to fix the address change he knew nothing about.
Is possible to give 0 stars? I swear they went to the local prison’s special ed class and hired the first five people they saw. Incompetent, over charged me. You’re also not to worry because they have a fee for everything. Brought the worst …
Terrible service! Sometimes they don’t answer calls even during business hours. I called around 8:15 AM on Monday and received a recorded message saying something like I was calling outside of business hours. When they do answer calls, it …
GRU is one of the most expensive utility companies in the state, and GRU still can’t afford to have enough people working to answer the phones. 20+ min hold times are typical. Wish there was another option for utilities.
They employ dog killers (a pug no less which I’m sure was so frightening) who lied about not knowing what happened to the dogs but confessed later. This company gave them no disciplinary action. Don’t give them your business.
GRU is organized crime and there’s nothing we can do about it aside from moving outside the city limits because they have an unbreakable monopoly. We kept our air conditioning at a minimum of 78 degrees all summer and our bills still …
Rude customer service reps. With everything going on I dont need your sassy attitude when I call in. When asked what the company was doing to help their customers during this covid 19 time, she couldnt even answer me. She had to pull up …
I am old and never in my life have come across a company that treats people so poorly. Tony literally says she doesn’t care! It is difficult to get through on the phone, the recording says they are busy and to call back later. After several …
charges are outrages, policies are absurd plus you get someone rude to “help” you on the phone. Wish they would go out of business already and a new company take over. They are horrible but we have no choice but to deal with them if we want power and can’t live 10 miles out of town.
I have never waited on the phone less than 30 minutes to speak with a customer service representative. The services are a bit expensive, but I have to admit, the company is fairly consistent with utility service. They definitely need to work on their call wait times though, it’s probably the worst aspect of their business.
GRU is a scam? I just got slammed with over $300 in transfer fees?!?! And a turn on fee of $100 when the utilities were already ON…. can’t reach out to anyone because I’ve been on hold for 25 minutes
Normally I pay 140 on a good side and if I use my a/c everyday all day I can expect a bill of $170 at the most oh and by the way I live in an apartment … we had 3 days with NO electricity after hurricane irma and my bill is 473$!!!!!! Are …
Customer service is horrible! GRU is never responsible for anything and never does anything wrong. I’ll never understand how it is legal for them to have a monopoly in Gainesville? Honestly the worst company I have ever been FORCED to work with!
These one second power outages wreak havoc on directv, my dvr and my computer and internet. If I’m paying for service and you can’t deliver it consistently, GRU should provide free UPS’s to their customers so our electronics don’t get destroyed by their “glitches.”
If I could give a 0 I would. I would go far as to say this place is the Hitler of Gainesville. The only reason they can operate a business like this is because they have a monopoly on Gainesville. Overcharges everybody I know including …
Power, water, wastewater, trash, natural gas, and fiber optic internet provided by the local governance with transparency. They also offer free energy surveys to assist with conservation and to lower your bills. Effortless to start, stop, and move service. Gainesville resident for 12 years, never had a bad experience.
Horrible place to work. Trained a certain way and then when a customer raises a stink, Customer Service Reps that have been there longer will overrule your work on an account. Lazy people work here. The supervisors haven’t even taken …
Cindy is nice, the rest of the customer service people I’ve talked to are so rude and condescending. Also, so expensive for no reason. So. Many. Fees. $44 for 10 minutes of someone’s time? Annoying. Can we protest GRU?
There are two amazing customer service reps, andrea brown and Quintin are so helpful with any problem. They have made sure my family and i are never without power no matter the monetary situation. I come in to pay just so i can deal with either one of them!! Even if its inconvenient for me.
Terrible. Charge fees if you type the account number wrong, which is not the same as giving them an account with no funds in it. Been on hold for 28min so far. Sad thing is they will send you to collections for $30.
Our entire electric bill for June was 169. We went on vacation for two weeks in june and in July our bill for just electric is 469.00 something is incorrect about this bill. GRU cannot be accurately charging. We need honesty. …
If you dont have a choice….you gotta take it. Need electric right? This customer service is amongst the worst ever. Rude as all get out, and I am happy to be gone! FPL is better than you and you know it. 6.4% hike…for the “less fortunate”. With more on the way! Enjoy this monopoly.
They say they serve the people of Gainesville but they don’t care one bit about them just profit for the fat cat people in charge. the low level employees are in general good and nice. But the way the people of Gainesville are being bled dry to make the top tier employees rich is an absolute joke to the community
Agree with the other reviews. I moved here from south florida to find the rates were much higher and the customer service was the worst I have ever experienced with any company. I moved back to south florida and so glad to have new …
THEY WILL KILL YOUR DOG AND CALL IT SELF DEFENSE!!! If you want the highest rates in the state, suspicious charges on your bill,this is the company for you! Oh right, the best part…YOU DONT HAVE A CHOICE! You have no other options. Duke …
They are the reason I don’t plan on staying in Gainesville longer than what I have too. The are horrible and the most expensive in the entire state of Florida. …
Something has to be done with this utility company!!! This town of Gainesville knows very well what GRU does to its customers. Overcharging, lack of customer service, and it is the only company that runs our electric. We have a 900 sq foot apartment and our average bill is $200. WTH!!! Really.
Terry was FANTASTIC, she answered all my questions quickly and thoroughly and expressed HIGH levels of patience and professionalism when assisting me. This is how customer service is supposed to be done. Thank you again Terry!
Not even a star! Their should be federal or state intervention to audit this company and its practices. GRU will find any excuse to charge extra fees. This company needs to be investigated. It would seem odd when one person complains out of …
Since we moved here in 1994, we have found GRU a superb utility serving Gainesville and Alachua County. We like being part of a locally owned utility where the citizens have a voice through our elected officials. We are also glad that GRU …
Customer Service is unfailingly polite, no matter the circumstances. And I was on hold for less than 3 minutes. August is a super busy time of year for all of Gainesville.
This is the most horrible, criminal company!!!
They charged us 1300.00 in water use for the month of January stating that there must be a water leak. Plumbers came to the home and did extensive testing …
I would give negative stars if I could. TERRIBLE customer service. Rates are sky high and are only getting higher. Only company available for the majority of Gainesville so they “have you by the…” because you have no other choice but to use them. Awful!
Just adding to the pot of poorly treated customers. Always paid on time yet today our water was shut off. Our house is connected to another so I figured they accidentally turned off our water instead of the other house. The guy that …
Funny story, I’m not actually a customer YET. I recently rented a new trailor, unfortunate for me, I found it right before Christmas. I called on the 22nd because I knew it was the last day they would be open until the 27th. I made an …
I would have rated them lowest than that if possible. Called the customer care to move my service, auto tape tells me ‘unfortunately you have called us at a very busy time, call other item or try self service option online’. Alright let’s …
Rude and unhelpful every time I call. Lies and condescending. And of course GRU steals from people; everyone knows that. There is zero explanation for how bills can vary so much. I look forward to moving out of Gainesville just to rid myself of these liars and thieves.
Asides from the ridiculously high account deposit for starting service with them and their ridiculously high rates, I was charged for 2 start of service fees (2 $60 charges) for moving to a new place in town. They specifically told me over …
They’ve decided the prices they charge just weren’t enough. So now they’ve upcharged literally everyone in Gainesville. I’m angry. Not only does my electricity flicker and fail during any storm bigger than a typical T-storm, but now it costs even more.
If I could give less stars, I would. GRU takes advantage of its monopoly in Gainesville by raising rates for no particular reason without notifying citizens. My bill this month was more than twice it’s usual amount and unfortunately, I …
Customer service is always wonderful to me, but it’s unfortunate that they have to carry out protocol of a monopoly company. I hate that there aren’t options for other service providers to make competition, but I think that’s more of a …
Now I know why people hate this company so much. My power has been out for almost three hours and the same automated response has been answering my call to try and get an estimated time for when my power will be back on. This company needs …
Please spend some money in maintaining the system for the people who are forced/manipulated to use GRU. The community only works with this electro company. Energy companies are growing, and soon or later, GRU will be substituted if it still does not care customer service.
I have been trying for 4 hours to contact GRU today because they are closed tomorrow (July 4th) After going through the menu, you are prompted to call back later and they automatically hang up on you. I did happen to get through earlier …
I am only giving them 1 star because I apparently cannot give them no stars! As far as predatory utilities go, GRU has their customers completely hostage! There are no other choices, because if there were they would be out of business! Totally screwed, but with a smile.
I have been living in Gainesville for past 3 years…and had business as well as residents utilities through GRU….and my experience is one of the most expensive utilities companies in the country. I have lived in several different states …
GRU charges are getting out of hand. You can’t even water your lawn without getting insanely charged. This nonsense has to stop they are totally taking advantage of the people in Gainesville. a few montha ago we had new sod placed in a few areas and were required to water those areas daily. Our bill was just over $900.
AWFUL customer service. You can never get through to anyone on the phone. Also, the prices are ridiculous. I lived in the heart of Tampa for years and paid only half of what I’m paying now. The auto-draft option that allows you to not leave …
jerks. they love to keep poor people poor. their system gave me an extension and yet they still turned my power off and charged me 60$ . I had an extension with a confirmation number and everything ! When I tried to get the fee removed the lady belittled me on the phone. Also the prices are way too high
As I pack up and leave Gainesville, I rejoice for myself, but I feel a strong bit of remorse for you future Gainesville residents. For you are to face the greediest, laziest, and to put it lightly….the most incompetent monopoly my eyes …
High bills and bad service can it get any worse? Yes it can they just voted for another rate increase. After wasting money on a biomass plant. They move millions from GRU to general fund every year. Obvious they are using the utility money to fund pet projects. Ever wonder why socialism gets a bad name?
Randomly got charged $130 for nothing. I was uninformed and since it was unpaid they shut off my power with no notice. When i called they told me “yes i see you have been paying your bills, these random charges happen all the time with our …
I have lived in a lot of states and a lot of houses. GRU is by far the worst utility company in FL and perhaps in the country. I have lived in homes 3 times the size of the house that I currently live in and the utility bills at those …
If it was possible to give zero stars I would. This company is the farthest from professional you can find. I was charged multiple times for the same bill resulting in overdraft charges which they refused to pay. Awful awful awful service and terrible rates. They make it worth your while not to move to Gainesville.
Why do I have to give 1 star? I’ll give it…just for the crews that keep the utilities running. Those guys do a great job. Other than that…..0 stars or less . Sad to dread the GRU bill every month .
GRU happens to be the water, electric, and power people here in Gainesville, but they are owned by the City of Gainesville. I don’t know why these other people are complaining about, but GRU’s rates are just the same as the rest of the …
Our water bill suddenly 4 times that we usually paid. Asking them to check whether there was a leak but no one show up. We still need to pay with the additional PAYEE GRU that added additional fee for $3.95. Community of Gainesville need to speak up this outrageous and monopolistic company!
My experience with GRU so far has been horrible and I just moved to Gainesville two months ago. I spoke with 4 different customer service associates about the service fees and how much everything would cost to turn everything on and every …
After I moved my services they charged the last apartment (that I no longer lived at) and failed to contact me to say I had a bill due. They did not email, call, or send mail to my new address. They let the late fees build up and then sent …
Terrible company that has never lowered prices. Oil trades at $30 a barrel and they still managed to raise prices. In the 3 years I’ve been forced to use their services, they’ve raised the rates for each tier every year and as of 2016, have …
Horrible. They don’t staff enough people to pick up the phone, and when there is a problem with them making a scheduled appointment, you can’t reach them to inform them of the issue, and then they charge you a punitive fee. A flea circus is …
My utilities are off, they don’t have anyone to speak to on the weekend (when there is a hurricane causing outages), and the automated services all take you to the point of verifying your account number and last four digits of your social …
Possibly the worst electric company in the US. Power constantly goes out and fries our electronics and they have the highest rates in the state of Florida. They are rude to customers, I assume because everyone hates them so much, but dude, …
With GRU, I pay more for electricity for a studio apartment (w/ a window AC unit) than my aunt pays for a 3-BR house (w/ Central AC kept at 72 during the summer). She has Florida Power & Light, which is still a bit pricey, but still less …
The absolute worst company -if it can be called that- in Gainesville. This monopoly on utilities claims to be competitively priced. Well if it’s a competition, Gainesville won it long ago as we pay more per sq. ft for electric and water …
Poor Customer Service there reps try to prove you wrong instead of helping you. The over charge. I have never talked to a helpful customer service rep when dealing with a problem. GRU needs to be fried and we need a whole new group to provide our energy and service because they suck and the system sucks that they use.
My bill was due Sept. 5, and I made the payment on the 5th but you didn’t process it until the next day. I got a letter threatening turning off my utilities four days later, even though I paid the bill. I’ve been making payments for 11 …
GRU deserves no stars I had to give it a star just to publish this review, their customer service is piss poor, i am rarely home and still have a high utility bill; I feel like they increase the rate every month and the starting fee is …
If you weren’t a monopoly in Gainesville, you will have zero customers because your customer service experience is extremely bad. When you call, they said that they can’t answer you or you can’t even be put on hold. …
It’s unfortunate that writing this review will literally be meaningless, considering that GRU is the only option in utilities. I liken it to the monopoly that Cox cable holds in Gainesville. With that said, I have had nothing but negative …
They suck. Rates are more than Miami and their customer service and utilities are garbage. I’ve lived in many other major cities and towns and by far the worst. I’ve lived in the SW area of Gainesville for over 10 years and my group of …
The rates are outrageous and there’s no way the meter is read correctly. One month my water usage suddenly tripled. I live alone and spend the majority of my time outside. There have been no leaks, yet GRU claims that my water usage tripled then suddenly went back to the same level.
Would give GRU minus stars (rather-black-wholes) if this was an option. Third highest priced utility in Florida. A friend who lives 3 miles away in Newberry and has Clay electric pays half of what I pay and his house is 1500 sq ft bigger. …
They have an outage at least 3 times a month, their prices are constantly skyrocketing, and they have TERRIBLE customer service. Honestly a HORRIBLE company. 0 stars out of 5
Bill is double what any other electric company would charge, but feel as if since they have no competition in the area they can surge rates. GRU is terrible and I reccommend it to no one. Really wish I was able to bring my business …
If I could give negative stars to a company I would give them now. GRU is an absolute nightmare. I hate them passionately. I loath them. Detest them. They can all go suck a tailpipe. I hope this monopoly, this sham of a company is ruined. …
Absolutely horrible. If you call expect to be on hold for a minimum of 20mins. Sometimes the call will auto hangup or the line will mysteriously drop. They claim to conduct actual meter readings but I have had to call and give them the …
DONT TRUST! They are all over the place with my personal information, have turned off my service for accidental reasons, and crazy overpriced. Makes it impossible to pay bill because the account number on my bill is not associated with my …
Always professional and my electric bill is nearly the same as when I used Clay electric before moving to Gainesville. I am impressed with the professional service and prompt repair and restoration of storm damaged lines. I also respect GRU’s contribution to the local company.
Power outages in my neighborhood at least once a month. Today’s started before 11am…original estimate of them finishing the repair 1:18pm. Now it’s pushed back to 5:07 pm. How very droll. They damn sure take my money outta my account fast …
I initially entered the wrong social security number when signing up for a new account, but quickly responded to their request for me to fix it. I called, spent 35 minutes on hold, gave my correct SSN, and was told everything was fine. …
Worst Utility Company ever regarding prices. It doesn’t matter how much you try to save it will never happen even disconnecting every single appliance in your home. They will still raise the surcharges skyhigh. Stay away from Gainesville It …
It’s just a crying shame that a company can charge you whatever it is they want for that month. Not even going by your usage but particularly on WHATEVER IN THE HELL THEY WANT! They are Gainesville’s biggest crook’s and they ultimately care …
Im a patient person. But GRU has somehow managed to break that. They have continually overcharged my electric bill and the billing department fails to be empathetic about the situation and even consider any possible mistakes made on their …
Gru and cox are probably two of the biggest monopolies in Gainesville and they are terrible not to mention monopolies are illegal but don’t tell them that. The Gru basically crookedly wins an increase in price every year or so when they …
Let’s see… Where to begin? The trash collection “service” is mostly anything but. They seem to try to come up with any and every reason possible NOT to pick up your trash, and kindly leave a nice orange note in explanation. For the time …
Extremely expensive and double charged me after I moved because their website is deceptive. When I called to complain about being double charged, the representative I spoke to told me I “should be thankful” about being charged an extra $300 in utilities for an apartment someone else had been living in for a month. Just ridiculous.
Horrible company, the rates are overy triple what we paid prior to moving to Gainesville. Rude customer service, long wait times. Despicable example of what a utility monopoly creates. I would pay more money to a private competitor out of spite: I loathe GRU.
I’ll start with saying that I appreciate all the hard working employees at GRU. They risk a lot helping us out during storms and outages. What my gripe is with the “priority” list to fix downed lines in areas. I’ve lived at my same address …
I believe that multiple people should fight this company if they have the chance the to. Maybe it might scare them into thinking twice about the way they run their business. Hopefully one day another company will rise up and make it more …
Cut my power after I paid my bill, called, customer service told me someone will be there the same day to restore power. Waited it all day in the house, 90+ degrees with my pet. then somehow customer serivce forgot to send a job order out(according to GRU technician).
ABSOLUTELY HORRIBLE. I recently moved into a house and started a cycle in the middle of the month. We got our first bill, which only counted 22 service days, and the bill was over $450. I should also include that we were barely there at the …
Turned off the power on my pregnant wife and infant son while I was at work. Then charged me a fee for “same day service” waited all day for them to wake up my son and leave a string of arbitrary fees for their excellent service. I’ve never seen such a monopoly. GRU is one of the top 5 reasons we are leaving Gainesville for good.
I don’t believe they even deserve one star. “Currently a busy time and cannot accept my calls..” it’s great that your staff are courteous and kind, but seriously now. Lazy much on picking up trash? I pay for your services not because I …
Is there any lower rating than one start. They come and check the meter at my house and when they leave they don’t close the gate. I’ve found raccoons in my back yard and I have pets. So i put a lock on my gate, they send me a letter …
No sense of serving the city residents with quality service. They take money from your account without sending any bills or notice. Bill adjustments caused by natural disasters are never done. All they are interested in is taking money from …
Worst company in Gainesville. Horribly high rates, disgustingly cheap and careless customer service and absolutely horrible service and maintenance reliability. I hate this company so much. They are trying to monopolize Gainesville for one …
This company is horrible!! After 10yrs I would’ve given zero stars if I could! WAY over priced services and horrible customer service. They try to charge you whatever they like and not check your meter.. you can also be gone all month and …
Called to pay my boyfriends electric bill because they charge a $4 fee for everything but EFT. They decided that since I have a past due balance that I thought had been taken care of that they would attach my account to his and if i dont …
Disgusting and unethical business practices!!!! These people know they have the customers by the throat and they take full advantage of it. They completely understand that we do not have the right to choose our own electric company- there’s …
I cant even give GRU any star the 15th pf december my daughter moved out. Her light bill 608. Gru disconnected my utillties. Then December 17 i had an appointment with Elder Care (do to me not working for the last 2 months being a …
Horrible service and the customer service is even worse. They change our account number without notice. So I stop receiving my ebills. That caused a delay in my payment. When i called to ask why I was not receiving my bills, they said that …
I had an issue with my toilets not flushing and had a plumber come out to see what the issue was. Because the clog was street-side GRU agreed to pay for it which I am incredibly grateful for. Claire was very helpful in the process.
If I could give 0 stars I would. Horrible Customer Service! My electric was turned off by “mistake” and when I called after waiting on hold for over an hour, was apologized to and told they’d send someone right out to turn it back on. I …
My oh my where to start. I moved down to FL from maryland so I had no idea the utility down here was so jacked up. First, this is the only place I’ve ever lived (MD, TX, WA, SC) where there is a “fuel delivery fee”. Their website states …
I never knew what a scam GRU is until I moved out of Gainesville. I grew up in the swamp and thought $300-$500 utilities bills were the norm. Now I live out west and have never exceeded $100 in utilities, even though I’m living in a much …
GRU has made it impossible to pay your bill online. This western Union thing is absolutely ridiculous!!!! You need additional log ins, can lock yourself out of making payments, cant see past due without logging back in to GRU at the same …
Seriously the worst service I have ever had. They turned off my sons power that he had on for two weeks because there automated system said he had to go in and show his ss card. They gave him less then 24 hours to resolve this. When I …
I am posting this review, because currently this company is rated at 1.3 stars and I feel it is my duty to inform everyone that GRU does not even deserve that. I would give it 0 stars if I could. The way they take advantage of their …
I have had two instances of dealing with GRU’s customer service over the past week and my expectations were exceeded on both occasions. Cynthia and Eden were both polite, responsive and provided the information or the changes needed to the …
Always good courteous customer service, short wait times, will work with you on the bill if you need them to. Responds quickly to outages. I’ve used my generator once (Irma) in 12 years. Concerned how much your electric bill is? Welcome to Florida.
If I could give negative stars I would. Tried to get a refund for a double charge and they asked me to have all the criteria for a photo… which I did and sent it on the same day they asked for it. Then a week goes by and they waited until …
They are hands down the crappiest utility company in the face of this planet. They broke my fence and sent a supervisor by with a power drill and a handfull of screws to fix it 3 days later. …
GRU is the absolute worst part of living in Gainesville. They have completely monopolized electric and water, therefore you are charged ridiculous rates because they know you have no option. I have a 650 sq ft, 1 bedroom apartment and use …
GRU! Please stop messing around with my money! I pay my bill, then check my account to make sure the transaction is done and I also check my statements to see that it did go through. Then a few days later, after I paid it, the money is back …
This company monopolizes on the fact that they are the only eclectic company that services this area. Their rates really should be illegal. Even if you do a payment plan, you would still have to sell your first born to afford it. This …
Absolute worse Utility Company. Sold our residence over 4 years ago and they just sent me a bill! Tried to claim leave it on service was the cause when I sent a letter to cancel. Didn’t see a need to retain the receipt for the letter …
You have to call first thing in the morning or wait times are long. I wasn’t even put on hold when I called about 8 both times. I did wait about 15 minutes when I called at 4. Every customer service person I spoke to was wonderful. Moving …
GRU’s boardroom is still upset about fumbling the UF deal 4 years ago so they take it out on average citizens by bleeding them for every dollar they can. If it wasn’t for the fact that they are a utilities company they would of been out of …
I’m have always wondered how people lived without electricity. Thank you GRU, now I get to experience it first hand. Due to your ever raising prices, a wasted biomass plant I have to pay for (maybe if the people who actually had your …
I applied for an Account on June 30, 2018. Next morning I received an email stating that they were not able to verify my Social Security number and I needed to walk in their offices to verify my identity. Their offices are open 8am to 5pm …
Overprices everything, drives people who love Gainesville out purely because it makes the cost of living to be disgustingly expensive. Many experiences of me leaving my apartment/home for months, still charged hundreds per month (a shared issue with others the Gainesville community). Hope we’re successful in getting rid of them soon.
The absolute worst company to deal with. They are essentially a city owned monopoly, and untouchable. I’ve had several issues with the various arms of GRU, and inevitably I end up incredibly inconvenienced and out several hundred dollars. …
Worst part of moving to Gainesville. Wait times for phone calls are always 45 minutes plus and that’s if they don’t hang up in you due to large call volume. Will send message saying payment received even if payment has not been received. …
Their ratings and reviews speak volumes. I have been a dissatisfied customer for 22 years. 22 years and more than $80,000 and they treat me like I’m some 18 year old college kid that’s just walking in their office for the first time. …
I wish I could give it zero stars. GRU doesn’t care about their customers because they are the only company we can have. They charge whatever they want. Higher management just getting rich off it customers. They always want to increase …
GRU does a good job overall, but the electric rates are outrageous, thus the loss of two stars. I left Gainesville in early 2011 and they had rasonable rates. Came back in 2014, and evidently, they had gotten involved with some biofuel …
GRU electricity is almost criminally over-priced. They run a monopoly over Gainesville and I hope they get shut-down. They’re greedy, they don’t care about you, and they engage in nothing short of theft. They’re a bunch of clowns. They’re a joke. Who gave this company permission to exist LOL.
By far the WORST company I’ve EVER had to deal with. Outrageous fees and prices, extremely rude customer service IF YOU CAN EVEN GET IT! After turning on our electric and water with all these out of thin air fees which took us 4 hours …
GRU does a much better job than Duke or FP&L or any other utility we have ever had. When things go wrong they fix it quickly. We rarely lose power. My only complaint is that we need more solar & wind.
Crooks. It’s an absolute shame that Gainesville lets these people have such a monopoly on electric, water, and waste. Worst service, worst customer service, and most expensive service I have ever had to deal with. If you were thinking …
Horrible customer service at the window and on the phone! You charge one of the highest rates in the state only for that money to go to Ed Farloski!!!! What a farce! Fire him and improve the overall GRU experience! Better yet, give all …
GRU has an illegal monopoly on Gainesville. There is nothing anyone will do about it. If you are not a student they will charge you upwards of $400 to start service anywhere. …
Terrible terrible terrible. This is your only choice for utilities for Gainesville and they know it, so this company thoroughly enjoys sucking the last penny out of you. We went of the country for almost two weeks in July and our bill says …
GRU is terrible, customer service staff is rude and doesn’t want to be at work, and they have misread my meter which resulted in an additional $200 on my bill on at least 5 occasions in which I had to call and have them do a re-read which I …
I was a GRU customer for 9 years and never had any major problems until this year. They are now on par with – if not worse than – Cox Communications. …
Scam! I wish I had another option for an electric company. I, along with hundreds of thousands of other customers, despise GRU. I have MANY complaints but today I was told that my power would be disconnected if I didn’t pay a $300 deposit …
The absolute worst power company that I have ever been forced to use. Have repeatedly asked for my bill to automatically be deducted each month but I end up with my power cut off several times a year for lack of payment. GRU and COX have a …
They charged me 85 dollars in fees this month because their website was down and every time I call I just get a busy signal. My bill was paid last week and they said the money got returned yet it says on my bank statement that they got the …
Hello, I see that GRU has a low rating, not really sure why. I have been in there almost once a week for the past 2 months. And everyone is extremely efficient, friendly and understand great customer service. I ring the bell a lot! They …
So GRU had to estimate customers electric usage in September due to hurricane Irma and not being able to read meters. When asked why my bill was well over $100 more than it has ever been we were told that it would be adjusted once they …
Charging me almost $400 when my real bill is $167 but it’s because I lost my job and had a bill bounce back. Been trying to talk with someone for weeks and nothing. Seriously? The whole city hates GRU and we want something else. Terrible …
If I could give GRU zero stars, I would. I’ve been on hold for a total of an hour and 15 minutes. The first time, I got cut off after 45. Now, I’ve been holding for just as long a second time. Essentially, they killed my power with no …
The absolute worst people to deal with… the customer service takes an hour of hold time -provided they don’t hang up on you- and the people on the phone are incompetent. They say they’ll work with you with a payment plan, but they have so …
My electricity bill has been a decent price at my current location but from the last 2 months there has been a sudden increase, even with me unplugging everything and keeping my air at a good degree. Well I call customer service to see what …
GRU meter readers trespassed in my back yard. They were there to read the meter on my house, but walked right passed the meter they were there for, and went into my back yard with out permission. There are no meters even in my back yard, …
GROSSLY OVERPRICED! I moved out of my Gainesville apartment in March when the pandemic struck, and I made sure to unplug every single appliance before leaving and turn off all the lights. Even with all appliances unplugged, lights off and …
WORST company of all time! Messed up a billing charge on my account and instead of informing me decided to send a collection notice to my credit report. I had to call GRU to which point it took two days of calling back and forth multiple …
Cut our water even after we paid both the bill and their cut-off fee. Customer service gave us the run around without much help until someone in the higher-ups actually gave us answers and helped us out. …
Anyone giving five stars I wish I was so lucky. GRU has been the most expensive company I had in Florida yet they are the most stringent on payments and will cut your light off in 7 days without a toll free call. Instead they send you a …
Terrible customer service and response time. I’ve lived in South Florida with FPL but have never experienced this much non-sense from a power provider. Hopefully solar pushes this company out for good or Florida decides to become open market for power.
If I could give a zero, I would. Their pricing is outrageous and suspicious. Even with nobody living in my daughter’s tiny apartment, the cost is double that of of our 4 bed/ 2 bath home that has 2 central air units and one window unit …
Adamantly want to rate zero stars. Most expensive utilities in the state for no good reason. When calling their customer service number, it is my experience that they disconnect you 3 times in 5 calls after waiting for too long. When trying …
ZERO stars is what this company deserves!!!! We moved here about a year ago and see how extremely BAD they gouge their clients. This is unacceptable!!!! How can we do something about them??? Something has to be done!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Awful company run by awful people. They raise rates at any chance including during a pandemic when they know you are quarantined to your house. They provide almost no relief or assistance but plenty of fees and charges some with no …
The city of Gainesville ought to be ashamed of this company. Their rates are outrageous, last month my energy bill was almost as high as my rent. They are not flexible nor reasonable.
Customer service is worse than non-existent. Anyone working in this position should be ashamed of themselves. No call backs, wrong info, rude, don’t keep obligations. Multiple calls and emails on a single topic were horrendous. And not a …
Worst company ever. Their rates are ridiculous and not consumer friendly considering rent and other expenses are increasing. There is no reason that an electric bill equals to a car payment. Also, their online portal is completely useless. …
Worst company I have ever dealt with. They charge you a deposit and then they never give it back. I was told that after 2 years I would get my deposit back as long as I had three consecutive on Time payments. They neglected to tell me the …
The rates are and always have been high. I wish there was another company out here in Gainesville, but they are it and they suck! Always raising rates as the years go by.😡 And do you think these negative reviews get us anywhere?? Lol …
I guess I’m one of the few who have never had issues with GRU. They have been great to me and worked with me while I was out of work for 3 months due to health issues. The key is to call in the mornings, once a week, and try to keep them …
I submitted a water bill adjustment because of a leak that caused my water bill to quadruple in one months time. After reviewing my case, they said there are no funds to be returned. Very hard to believe.
I have lived in many different cities. I thought the worst company was SDG&E out in San Diego because of all the brown outs. Boy was I wrong. GRU, aside from having higher rater than San Diego, has zero customer support or notifications. …
We paid them. They shut off our power anyway. They say they don’t know when they will come. They never show up.. we have to call them in the morning after being on hold for 45 minutes. To say they never came because of 8 dollars. We didn’t …
GRU is absolutely the worst power company to ever be created. The mere fact that they are allowed to exist and operate is a slap in the face to every customer who is forced to use them. If it were up to me I would throw them out of …
My customer service experience at the downtown drive-thru payment location was not that great. I think I will find other routes to pay my GRU bill than that location from now on. You try to be polite at the drive-thru as you sit there …
Gru should Be ashamed they sent me a letter stating that the last six months of 2020 when I was receiving a government assistant voucher for Gru that their meter was broken and that I needed to go back and pay almost $1000 for the six …
The customer service as it relates to the clerical and administration is without merit. They do not care that they are incompetent, and even more, they seem to relish in the fact that GRU controls the monopoly board. Greeted by surly …
me and this company are best friends at this point bc once or twice a month without fail I am on the phone for over an hour trying to resolve a new issue. It baffles me how poorly coordinated this utilities company is and how little power …
I’ve lived in Gainesville for 44 years. In that time I can count the number of times I’ve lost power on one hand. I simply do not worry about my power going out. The times it HAS gone out GRU was on it right away. Reliable equipment isn’t …
This is the most expensive and worse utility company of any cities I have ever lived in. It’s $85 just to have the service on. Even with an empty house with nothing on/running. Customers service is rude most of the time.
Terribly unethical company. They refused to answer the phone despite being on hold for over an hour. I called back the next day and they then said I had to pay a “same day connection fee”…all because they didn’t answer the phone the day …
Rates are among the highest in the state and that does suck, but quick to fix any power issues like during hurricanes. Make sure you all live in houses that aren’t wasting so much energy! Good insulation, better windows, newer A/C units will save a ton of money. So many houses in GNV are old and waste a lot of energy.
Would give it zero stars if I could. Extremely poor customer service, outrageously high rates (seriously — they are the highest residential rate in the entire state of Florida), website that isn’t functional and a monopoly on utilities in …
They lie, swindle and over charge everything. Recently was overseas for the military and they treated me with no respect, cut my power off and then had the audacity to charge me 200.00 to get it back on knowing I was overseas on orders. …
Aside from the ones posted by GRU, the bad reviews pretty much say it all. Highest rates in the state and worst customer service. No longer able to access my account online because I use MSN instead of Chrome. Erratic billing, my monthly …
Terrible company and if they weren’t a monopoly they would be out of business. Online website doesn’t work so I call for the automated system but guess what? My account number is invalid even though I’m looking at my bill. GRU seems to …
After being an unwilling customer of GRU for 8 years and moving 4 times with no transfer fees, this last move they charged me 3 times what my usual monthly bill was and I’ve never had any delinquent notices. Not only are their prices higher …
Why do they have a 1.4 star rating? I have been a customer for over 2 years and they charge very high rates. I have a 1240 sf house and my electric bill is $250 plus $50 extra for the sur charge and other fees they charge. They also my …
This is a terribly run company. Highest utility costs in the state of Florida and bad service. This structured monopoly is so harmful to the consumer. This review doesn’t even matter because this is Gainesville’s only choice. Superbly awful …
GRU is straight up trash. They raise their prices to insanely high levels but can’t even keep the power on. So now on top of your price gouging, I lose hundreds of $ in groceries. Wasn’t even storming. Thank god I’m moving out of GRU territory soon.
Living in Gainesville as a student had its highlights and challenges, but this company gave me the worst anxiety. You can barely use any energy without the usage rates skyrocketing through the roof and outages are a ridiculous occurrence. …
How in the world are you guys going to have someone on hold for an hour, not say anything, and then hang up on them? What is wrong with you all? Like, that is someone who is actively trying to give you money and you hang up on them? Not …
It is super expensive compared to similar services nearby and in other cities, and it takes a long time for you to speak with a rep: 45 min average. Customer service is amazing which is why I give them 2 stars. It is a true monopoly.
Unfortunately, I can’t rate this business 0 stars, so 1 star will have to do. This company is stealing from the Gainesville tax payers, overcharging on fees plus services, while wasting people time. The worst and most amount of stress I …
My mom rented a house for a couple of weeks in the summer (it was cheap so we offered to pay electricity as it was around the end of June when the bills came) So when we went to pay it was something absurd for the little electricity we …
evil monopoly. never open, no one has any interested in helping anyone, especially on the east side of town. disgusting company, cant wait to be moving away and never have to deal with this awful business again.
I use my apartment 2 days out of the week and when I am not home I shut everything off and turn my AC warmer to use less power. I just got my bill in the mail and I continue to pay more every month despite my efforts to cut down. very disappointed in GRU.
II called today to start a canceled a old account and start a new one.
Yes, it took a long time to talk to a representative, but it was worth it.
Kenyshia offered the best customer service I had in a very long time. …
I haven’t moved to Gainesville yet, but am paying for utilities for a 650 sqft one bedroom apartment. The lights are off, but obviously AC is running a tiny bit and some appliances are plugged in. I received my first bill after 7 days of …
If you can avoid this monopolized monstrosity that runs Gainesville’s power supply definitely do so.. they are so over priced and don’t even always read the meter… For 1 person never home my bill was $300. That is garbage and robbery. …
This company estimates your bills!! The readings are not accurate. I am a full time student and work 16 hour shifts and my bills have been in the 300s and 400s and I’m never home. They make excuses and will not help you and will tell you , you have to pay the bill because you used the energy. Disgusting!!
Terrible company. was literally on hold for 2 hours. Until my phone died. What kind of customer service is this !!!!! Very expensive. !!! And I’m not home most of the time …$400? …
So many complaints about service workers…it’s the same song and dance as everyone else has with Gru. Inappropriate use of private property, purposely blacking in driveways, bad attitudes and high af prices. Two stars because we do have power I guess?
Absolute worst provider. They provide zero transparency into billing and lack communication. I try to call support sometimes and literally get a busy or disconnected signal (using different lines). I was overbilled last month, and they will …
I long for the day I can move out of range of GRU’s service area. It’s prices are incredibly high and constantly increasing. The amount of despair I experience about this company’s heartless and greedy monopolization makes it hard to cope living in Gainesville despite this city being by place of school/work.
GRU’s overcharging amounts to theft. Customer service horrible. They don’t bill for almost 3 months, you get a bill for two months one week and the third month the following week. On autopay, you assume amounts will process at the next …
I had a problem with the water in the restaurant, I tired for three days with the costumer service to find a person who solve the problem I had and only inept people who didn’t even try to help treated with me… today I was lucky enough to …
If I could given them negative 5 stars I would. I am currently living in a large complex where utilities are directly billed from the complex after receiving from GRU. BEWARE residents please if there is an estimated reading understand that …
If I could give this company less than a star I absolutely would. Never in my life have I had so many problems with a company. They charged me 1000$ in the summer because they kept services running even though my AC was broken for nearly a …
Absolute worst utility company I’ve ever had the displeasure of dealing with. I could write a novel about how much GRU sucks. The only positive I can offer is outages have been rare, but they’ll charge you through the nose and customer …
I noticed I was over charged by about double my monthly payment. I called and was told “yes we overcharged but, we will place a freeze on your account and just wait until it gets adjusted correctly.” Well now I noticed that it is now almost …
The broke McFlurry machine has better customer service than GRU. Btw, their business practice is unethical along with the local government that hides their dirty schemes.
Cuts power during pandemic without warning, 90 degrees outside. Food lost, financial struggles from covid, they don’t care. Trash company, not people. Worthless inhuman scrubs.
GRU employees are fine. 1 star for how they monopolized the area and it legit costs 2x the surrounding areas.
Blatant extortionists. Charging us an extra 300 bucks this month because we’ve had issues paying our bills in the past. So, because we’ve had issues paying they’ve decided our bill should be 600 dollars directly post-christmas.
I have family in Florida and these people are horrible. Terrible customer service, terrible rates and they come equipt with psychopathic utility workers who bludgeon to death innocent dogs and call it self defense. I’d rather live in the dark than be a customer of this company.
This is by far the worst electric company I’ve ever had to deal with and it’s unfortunate that this place is our only option. They have horrible customer service. They have no one checking up on their online accounts and instead of trying …
GRU is horrible. Their rates are ridiculous and the monthly bill is almost as much as rent. I say we come together to boycott and protest this despicable company.
Comunitaion is above any other.
Best service around. More that willing to help. Ricks building and repair recommends GRU …
I understand some people get very upset at this electric company but I can’t complain they are way better then Duke energy and toho water company. Gru give you the chance Duke and toho they would allow only a three days late and you are cut off even if you have children they won’t care. I would prefer gru then Duke and toho
Service man wouldn’t come out to read our meter because he was too much of a wimp to come in the backyard where my 2 year old pit was residing. Thing is my pit was is in the crate whenever I wasn’t home, which is supposedly in my file, AND …
Very expensive. We much preferred Clay Electric, but there was a trade swap after I bought my house. They should abolish this company and let Clay and others reclaim the turf.
Beware your payment data. GRU uses an 8 digit password which any 13 year old can crack. If you are storing your banking info with them, why not
just post it on line for the world to see and cut out the middle man.
Turned off our water to work on it on a sunday with no prior notice. Lovely waking up in the morning to no water. Won’t answer the phone to even let people know what’s going on, as the office is closed on Sunday .
There are so awesome got the power back on pretty darn fast and way better then my mom who has city of alachua. They got the power back on 6 hours before there earliest estimate and during really bad weather and my grandma needing her air and stuff, it really is a godsend.
I’ve been trying to call GRU for DAYS with NO answer. From office opening to office closing with every number they offer and no one answers. How are customers supposed to receive help when NO ONE answers the phone?
DO NOT move to Gainesville or Alachua County! Rates are disgusting. I PROMISE you’ll rather drive longer to work than live in Alachua county and have to use GRU.
This is the single WORST and most SHADY company in all of Gainesville. They will do whatever behind your back and change information your account without warning WHILE AFFECTING SERVICE…… They will claim to notify but do nothing! Extremely DISSATISFIED AND THIS IS UNACCEPTABLE
Online services are buggy and terrible, the website doesn’t work. Wait times are very long whenever you call. They claim every few months that they can’t read the meter in my yard, when nothing changes from the previous reading. Then they …
Horrible customer services. Outraged prices. Instead of checking my meter monthly. They average the history from past months. Asked when they would have my power on and the response I received was “you see them working on, don’t you?”
Worst company I have dealt with. Their staff goes beyond uphelpfulness to the point where we have had extra charges added because they won’t talk to us about problems we are having. Their customer service completely disregards any problem you are having. If you are doing anything more than paying your bill, they won’t help you.
I don’t even have gru or live in Gainesville
An some how they got my card information and paid a bill an not giving me my money back I’m seriously considering a lawsuit
This company is a monopoly and acts accordingly. I felt like I was paying an additional $100 plus every month for service. GRU is the only thing I did not like about living in Gainesville. I am not sure what if anything can be done?
If one can simply give a 0 star I would. After making an on time payment my power still gets turned off. Make it make since!
GRU IS THE WORST ELECTRIC COMPANY EVER!!! how can a 2 bedroom apartment electric bill be 250+ every month when I’m gone 3 weeks at a time and I turn everything off when I leave
This place is not so bad Im not sure what everyones complaining about. Completely joking, these guys are the biggest crooks in Gainesville, I would literally rather light my money on fire than give it to these guys. Constant bs charges and straight highway robbery. I am not sure why this has to be so difficult
Most horrible utilities company I’ve ever had!!! You have to go there and show them your ID just to get more than one person on the account. Also, if you need to talk to them on the phone you have to wait on hold for an hour!! Fail Gainesville.. Fail.
Despite offering electronic bills and notifications, they often didn’t work. Sometimes no bills came and they didn’t respond to inquiries. They are unorganized, shady, and do what they can to screw you where they can. Avoid them if you can …
If you can actually get a hold of somebody to speak to, they’re very helpful. Their online system really needs work, however. Had I not called, I wouldn’t have even received the utilities I paid for today, despite doing everything correctly on their website.
I’ve had to deal with Comcast and GRU at times in my life. It’s difficult to say witch is worse. If I were Elon Musk, I’d make it my life’s work to put utility companies like GRU out of business.
Interesting that I have gone from a 6 year average of 2-4kga of water to 22 kga of water this month.. no additional guests, no leaks, and my daughter has been gone for a month… They’ve lost their minds.. check your bill OFTEN!
Power was cut off after paying for half of it and some how our power was being stolen from us and they are charging me over $200. Me, my pets, and fiancee don’t use over 3 thousand kilowatts. That don’t even answer theirs phone. We been calling since yesterday.
Just got done speaking with GPD. I spoke with Patrick before this who insisted he had no supervisor and made his own decisions. GPD confirmed you aren’t not allowed to shut off electricity without warning.
The other reviews should tell you everything you need to know. These people are so unpredictable. They charged me 10 extra days past service cancellation date as well. They are already so deep in the hole they could really care less.
Horrible utility company. They have about doubled their rates in 1 year. All to make consumers pay ahead of time for GRU’s ill conceived Biomass energy plant which will fill Gainesville’s air with junk
Family member was sent to collections after GRU changed the mailing address on file for him without any confirmation. He was told that it was his fault because he didn’t call to fix the address change he knew nothing about.
GRU is the most disgustingly unethical company we have ever dealt with. Be cautious when using them and make sure you read your bills carefully.
I laugh at John berto’s comment. I’ve lived in Gainesville 5 yrs and have power outages a few times every year. He must be an employee
Is possible to give 0 stars? I swear they went to the local prison’s special ed class and hired the first five people they saw. Incompetent, over charged me. You’re also not to worry because they have a fee for everything. Brought the worst …
Terrible service! Sometimes they don’t answer calls even during business hours. I called around 8:15 AM on Monday and received a recorded message saying something like I was calling outside of business hours. When they do answer calls, it …
GRU is one of the most expensive utility companies in the state, and GRU still can’t afford to have enough people working to answer the phones. 20+ min hold times are typical. Wish there was another option for utilities.
They employ dog killers (a pug no less which I’m sure was so frightening) who lied about not knowing what happened to the dogs but confessed later. This company gave them no disciplinary action. Don’t give them your business.
GRU is organized crime and there’s nothing we can do about it aside from moving outside the city limits because they have an unbreakable monopoly. We kept our air conditioning at a minimum of 78 degrees all summer and our bills still …
Rude customer service reps. With everything going on I dont need your sassy attitude when I call in. When asked what the company was doing to help their customers during this covid 19 time, she couldnt even answer me. She had to pull up …
I am old and never in my life have come across a company that treats people so poorly. Tony literally says she doesn’t care! It is difficult to get through on the phone, the recording says they are busy and to call back later. After several …
charges are outrages, policies are absurd plus you get someone rude to “help” you on the phone. Wish they would go out of business already and a new company take over. They are horrible but we have no choice but to deal with them if we want power and can’t live 10 miles out of town.
I have never waited on the phone less than 30 minutes to speak with a customer service representative. The services are a bit expensive, but I have to admit, the company is fairly consistent with utility service. They definitely need to work on their call wait times though, it’s probably the worst aspect of their business.
GRU is a scam? I just got slammed with over $300 in transfer fees?!?! And a turn on fee of $100 when the utilities were already ON…. can’t reach out to anyone because I’ve been on hold for 25 minutes
Normally I pay 140 on a good side and if I use my a/c everyday all day I can expect a bill of $170 at the most oh and by the way I live in an apartment … we had 3 days with NO electricity after hurricane irma and my bill is 473$!!!!!! Are …
Customer service is horrible! GRU is never responsible for anything and never does anything wrong. I’ll never understand how it is legal for them to have a monopoly in Gainesville? Honestly the worst company I have ever been FORCED to work with!
These one second power outages wreak havoc on directv, my dvr and my computer and internet. If I’m paying for service and you can’t deliver it consistently, GRU should provide free UPS’s to their customers so our electronics don’t get destroyed by their “glitches.”
If I could give a 0 I would. I would go far as to say this place is the Hitler of Gainesville. The only reason they can operate a business like this is because they have a monopoly on Gainesville. Overcharges everybody I know including …
Power, water, wastewater, trash, natural gas, and fiber optic internet provided by the local governance with transparency. They also offer free energy surveys to assist with conservation and to lower your bills. Effortless to start, stop, and move service. Gainesville resident for 12 years, never had a bad experience.
Horrible place to work. Trained a certain way and then when a customer raises a stink, Customer Service Reps that have been there longer will overrule your work on an account. Lazy people work here. The supervisors haven’t even taken …
Cindy is nice, the rest of the customer service people I’ve talked to are so rude and condescending. Also, so expensive for no reason. So. Many. Fees. $44 for 10 minutes of someone’s time? Annoying. Can we protest GRU?
There are two amazing customer service reps, andrea brown and Quintin are so helpful with any problem. They have made sure my family and i are never without power no matter the monetary situation. I come in to pay just so i can deal with either one of them!! Even if its inconvenient for me.
Your customer service is painfully awful.
Prices, I can live with what I’m paying but when you turn off my electric and I …
Terrible. Charge fees if you type the account number wrong, which is not the same as giving them an account with no funds in it. Been on hold for 28min so far. Sad thing is they will send you to collections for $30.
Our entire electric bill for June was 169. We went on vacation for two weeks in june and in July our bill for just electric is 469.00 something is incorrect about this bill. GRU cannot be accurately charging. We need honesty. …
If you dont have a choice….you gotta take it. Need electric right? This customer service is amongst the worst ever. Rude as all get out, and I am happy to be gone! FPL is better than you and you know it. 6.4% hike…for the “less fortunate”. With more on the way! Enjoy this monopoly.
They say they serve the people of Gainesville but they don’t care one bit about them just profit for the fat cat people in charge. the low level employees are in general good and nice. But the way the people of Gainesville are being bled dry to make the top tier employees rich is an absolute joke to the community
Agree with the other reviews. I moved here from south florida to find the rates were much higher and the customer service was the worst I have ever experienced with any company. I moved back to south florida and so glad to have new …
THEY WILL KILL YOUR DOG AND CALL IT SELF DEFENSE!!! If you want the highest rates in the state, suspicious charges on your bill,this is the company for you! Oh right, the best part…YOU DONT HAVE A CHOICE! You have no other options. Duke …
They are the reason I don’t plan on staying in Gainesville longer than what I have too. The are horrible and the most expensive in the entire state of Florida. …
Something has to be done with this utility company!!! This town of Gainesville knows very well what GRU does to its customers. Overcharging, lack of customer service, and it is the only company that runs our electric. We have a 900 sq foot apartment and our average bill is $200. WTH!!! Really.
Terry was FANTASTIC, she answered all my questions quickly and thoroughly and expressed HIGH levels of patience and professionalism when assisting me. This is how customer service is supposed to be done. Thank you again Terry!
Not even a star! Their should be federal or state intervention to audit this company and its practices. GRU will find any excuse to charge extra fees. This company needs to be investigated. It would seem odd when one person complains out of …
Since we moved here in 1994, we have found GRU a superb utility serving Gainesville and Alachua County. We like being part of a locally owned utility where the citizens have a voice through our elected officials. We are also glad that GRU …
Overpriced terrible service.
Impossible to move your service from one address to another online, but no …
I went this morning to set up an energy account, great costumer service from Ernesto.
Customer Service is unfailingly polite, no matter the circumstances. And I was on hold for less than 3 minutes. August is a super busy time of year for all of Gainesville.
This is the most horrible, criminal company!!!
They charged us 1300.00 in water use for the month of January stating that there must be a water leak. Plumbers came to the home and did extensive testing …
I would give negative stars if I could. TERRIBLE customer service. Rates are sky high and are only getting higher. Only company available for the majority of Gainesville so they “have you by the…” because you have no other choice but to use them. Awful!
Just adding to the pot of poorly treated customers. Always paid on time yet today our water was shut off. Our house is connected to another so I figured they accidentally turned off our water instead of the other house. The guy that …
Funny story, I’m not actually a customer YET. I recently rented a new trailor, unfortunate for me, I found it right before Christmas. I called on the 22nd because I knew it was the last day they would be open until the 27th. I made an …
This is a company run by criminals that take advantage of people in bad situations and the fact that they’re a monopoly. …
I would have rated them lowest than that if possible. Called the customer care to move my service, auto tape tells me ‘unfortunately you have called us at a very busy time, call other item or try self service option online’. Alright let’s …
Rude and unhelpful every time I call. Lies and condescending. And of course GRU steals from people; everyone knows that. There is zero explanation for how bills can vary so much. I look forward to moving out of Gainesville just to rid myself of these liars and thieves.
Asides from the ridiculously high account deposit for starting service with them and their ridiculously high rates, I was charged for 2 start of service fees (2 $60 charges) for moving to a new place in town. They specifically told me over …
They’ve decided the prices they charge just weren’t enough. So now they’ve upcharged literally everyone in Gainesville. I’m angry. Not only does my electricity flicker and fail during any storm bigger than a typical T-storm, but now it costs even more.
If I could give less stars, I would. GRU takes advantage of its monopoly in Gainesville by raising rates for no particular reason without notifying citizens. My bill this month was more than twice it’s usual amount and unfortunately, I …
Customer service is always wonderful to me, but it’s unfortunate that they have to carry out protocol of a monopoly company. I hate that there aren’t options for other service providers to make competition, but I think that’s more of a …
Now I know why people hate this company so much. My power has been out for almost three hours and the same automated response has been answering my call to try and get an estimated time for when my power will be back on. This company needs …
Please spend some money in maintaining the system for the people who are forced/manipulated to use GRU. The community only works with this electro company. Energy companies are growing, and soon or later, GRU will be substituted if it still does not care customer service.
I have been trying for 4 hours to contact GRU today because they are closed tomorrow (July 4th) After going through the menu, you are prompted to call back later and they automatically hang up on you. I did happen to get through earlier …
The WORST company. The most exciting thing about moving away from Gainesville is being away from GRU and their predatory rates.
I am only giving them 1 star because I apparently cannot give them no stars! As far as predatory utilities go, GRU has their customers completely hostage! There are no other choices, because if there were they would be out of business! Totally screwed, but with a smile.
I have been living in Gainesville for past 3 years…and had business as well as residents utilities through GRU….and my experience is one of the most expensive utilities companies in the country. I have lived in several different states …
GRU charges are getting out of hand. You can’t even water your lawn without getting insanely charged. This nonsense has to stop they are totally taking advantage of the people in Gainesville. a few montha ago we had new sod placed in a few areas and were required to water those areas daily. Our bill was just over $900.
AWFUL customer service. You can never get through to anyone on the phone. Also, the prices are ridiculous. I lived in the heart of Tampa for years and paid only half of what I’m paying now. The auto-draft option that allows you to not leave …
jerks. they love to keep poor people poor. their system gave me an extension and yet they still turned my power off and charged me 60$ . I had an extension with a confirmation number and everything ! When I tried to get the fee removed the lady belittled me on the phone. Also the prices are way too high
As I pack up and leave Gainesville, I rejoice for myself, but I feel a strong bit of remorse for you future Gainesville residents. For you are to face the greediest, laziest, and to put it lightly….the most incompetent monopoly my eyes …
High bills and bad service can it get any worse? Yes it can they just voted for another rate increase. After wasting money on a biomass plant. They move millions from GRU to general fund every year. Obvious they are using the utility money to fund pet projects. Ever wonder why socialism gets a bad name?
Randomly got charged $130 for nothing. I was uninformed and since it was unpaid they shut off my power with no notice. When i called they told me “yes i see you have been paying your bills, these random charges happen all the time with our …
I have lived in a lot of states and a lot of houses. GRU is by far the worst utility company in FL and perhaps in the country. I have lived in homes 3 times the size of the house that I currently live in and the utility bills at those …
If it was possible to give zero stars I would. This company is the farthest from professional you can find. I was charged multiple times for the same bill resulting in overdraft charges which they refused to pay. Awful awful awful service and terrible rates. They make it worth your while not to move to Gainesville.
Why do I have to give 1 star? I’ll give it…just for the crews that keep the utilities running. Those guys do a great job. Other than that…..0 stars or less . Sad to dread the GRU bill every month .
GRU happens to be the water, electric, and power people here in Gainesville, but they are owned by the City of Gainesville. I don’t know why these other people are complaining about, but GRU’s rates are just the same as the rest of the …
Our water bill suddenly 4 times that we usually paid. Asking them to check whether there was a leak but no one show up. We still need to pay with the additional PAYEE GRU that added additional fee for $3.95. Community of Gainesville need to speak up this outrageous and monopolistic company!
My experience with GRU so far has been horrible and I just moved to Gainesville two months ago. I spoke with 4 different customer service associates about the service fees and how much everything would cost to turn everything on and every …
After I moved my services they charged the last apartment (that I no longer lived at) and failed to contact me to say I had a bill due. They did not email, call, or send mail to my new address. They let the late fees build up and then sent …
Terrible company that has never lowered prices. Oil trades at $30 a barrel and they still managed to raise prices. In the 3 years I’ve been forced to use their services, they’ve raised the rates for each tier every year and as of 2016, have …
Horrible. They don’t staff enough people to pick up the phone, and when there is a problem with them making a scheduled appointment, you can’t reach them to inform them of the issue, and then they charge you a punitive fee. A flea circus is …
My utilities are off, they don’t have anyone to speak to on the weekend (when there is a hurricane causing outages), and the automated services all take you to the point of verifying your account number and last four digits of your social …
Possibly the worst electric company in the US. Power constantly goes out and fries our electronics and they have the highest rates in the state of Florida. They are rude to customers, I assume because everyone hates them so much, but dude, …
With GRU, I pay more for electricity for a studio apartment (w/ a window AC unit) than my aunt pays for a 3-BR house (w/ Central AC kept at 72 during the summer). She has Florida Power & Light, which is still a bit pricey, but still less …
The absolute worst company -if it can be called that- in Gainesville. This monopoly on utilities claims to be competitively priced. Well if it’s a competition, Gainesville won it long ago as we pay more per sq. ft for electric and water …
Poor Customer Service there reps try to prove you wrong instead of helping you. The over charge. I have never talked to a helpful customer service rep when dealing with a problem. GRU needs to be fried and we need a whole new group to provide our energy and service because they suck and the system sucks that they use.
My bill was due Sept. 5, and I made the payment on the 5th but you didn’t process it until the next day. I got a letter threatening turning off my utilities four days later, even though I paid the bill. I’ve been making payments for 11 …
GRU deserves no stars I had to give it a star just to publish this review, their customer service is piss poor, i am rarely home and still have a high utility bill; I feel like they increase the rate every month and the starting fee is …
If you weren’t a monopoly in Gainesville, you will have zero customers because your customer service experience is extremely bad. When you call, they said that they can’t answer you or you can’t even be put on hold. …
It’s unfortunate that writing this review will literally be meaningless, considering that GRU is the only option in utilities. I liken it to the monopoly that Cox cable holds in Gainesville. With that said, I have had nothing but negative …
They suck. Rates are more than Miami and their customer service and utilities are garbage. I’ve lived in many other major cities and towns and by far the worst. I’ve lived in the SW area of Gainesville for over 10 years and my group of …
The rates are outrageous and there’s no way the meter is read correctly. One month my water usage suddenly tripled. I live alone and spend the majority of my time outside. There have been no leaks, yet GRU claims that my water usage tripled then suddenly went back to the same level.
Would give GRU minus stars (rather-black-wholes) if this was an option. Third highest priced utility in Florida. A friend who lives 3 miles away in Newberry and has Clay electric pays half of what I pay and his house is 1500 sq ft bigger. …
They have an outage at least 3 times a month, their prices are constantly skyrocketing, and they have TERRIBLE customer service. Honestly a HORRIBLE company. 0 stars out of 5
Bill is double what any other electric company would charge, but feel as if since they have no competition in the area they can surge rates. GRU is terrible and I reccommend it to no one. Really wish I was able to bring my business …
If I could give negative stars to a company I would give them now. GRU is an absolute nightmare. I hate them passionately. I loath them. Detest them. They can all go suck a tailpipe. I hope this monopoly, this sham of a company is ruined. …
Absolutely horrible. If you call expect to be on hold for a minimum of 20mins. Sometimes the call will auto hangup or the line will mysteriously drop. They claim to conduct actual meter readings but I have had to call and give them the …
DONT TRUST! They are all over the place with my personal information, have turned off my service for accidental reasons, and crazy overpriced. Makes it impossible to pay bill because the account number on my bill is not associated with my …
Always professional and my electric bill is nearly the same as when I used Clay electric before moving to Gainesville. I am impressed with the professional service and prompt repair and restoration of storm damaged lines. I also respect GRU’s contribution to the local company.
Power outages in my neighborhood at least once a month. Today’s started before 11am…original estimate of them finishing the repair 1:18pm. Now it’s pushed back to 5:07 pm. How very droll. They damn sure take my money outta my account fast …
I initially entered the wrong social security number when signing up for a new account, but quickly responded to their request for me to fix it. I called, spent 35 minutes on hold, gave my correct SSN, and was told everything was fine. …
Worst Utility Company ever regarding prices. It doesn’t matter how much you try to save it will never happen even disconnecting every single appliance in your home. They will still raise the surcharges skyhigh. Stay away from Gainesville It …
It’s just a crying shame that a company can charge you whatever it is they want for that month. Not even going by your usage but particularly on WHATEVER IN THE HELL THEY WANT! They are Gainesville’s biggest crook’s and they ultimately care …
Im a patient person. But GRU has somehow managed to break that. They have continually overcharged my electric bill and the billing department fails to be empathetic about the situation and even consider any possible mistakes made on their …
Gru and cox are probably two of the biggest monopolies in Gainesville and they are terrible not to mention monopolies are illegal but don’t tell them that. The Gru basically crookedly wins an increase in price every year or so when they …
Let’s see… Where to begin? The trash collection “service” is mostly anything but. They seem to try to come up with any and every reason possible NOT to pick up your trash, and kindly leave a nice orange note in explanation. For the time …
Extremely expensive and double charged me after I moved because their website is deceptive. When I called to complain about being double charged, the representative I spoke to told me I “should be thankful” about being charged an extra $300 in utilities for an apartment someone else had been living in for a month. Just ridiculous.
Horrible company, the rates are overy triple what we paid prior to moving to Gainesville. Rude customer service, long wait times. Despicable example of what a utility monopoly creates. I would pay more money to a private competitor out of spite: I loathe GRU.
I’ll start with saying that I appreciate all the hard working employees at GRU. They risk a lot helping us out during storms and outages. What my gripe is with the “priority” list to fix downed lines in areas. I’ve lived at my same address …
I believe that multiple people should fight this company if they have the chance the to. Maybe it might scare them into thinking twice about the way they run their business. Hopefully one day another company will rise up and make it more …
Cut my power after I paid my bill, called, customer service told me someone will be there the same day to restore power. Waited it all day in the house, 90+ degrees with my pet. then somehow customer serivce forgot to send a job order out(according to GRU technician).
ABSOLUTELY HORRIBLE. I recently moved into a house and started a cycle in the middle of the month. We got our first bill, which only counted 22 service days, and the bill was over $450. I should also include that we were barely there at the …
Turned off the power on my pregnant wife and infant son while I was at work. Then charged me a fee for “same day service” waited all day for them to wake up my son and leave a string of arbitrary fees for their excellent service. I’ve never seen such a monopoly. GRU is one of the top 5 reasons we are leaving Gainesville for good.
Whether on hold or requested callback, it took a long, long wait to report my issue.
I don’t believe they even deserve one star. “Currently a busy time and cannot accept my calls..” it’s great that your staff are courteous and kind, but seriously now. Lazy much on picking up trash? I pay for your services not because I …
Is there any lower rating than one start. They come and check the meter at my house and when they leave they don’t close the gate. I’ve found raccoons in my back yard and I have pets. So i put a lock on my gate, they send me a letter …
No sense of serving the city residents with quality service. They take money from your account without sending any bills or notice. Bill adjustments caused by natural disasters are never done. All they are interested in is taking money from …
Worst company in Gainesville. Horribly high rates, disgustingly cheap and careless customer service and absolutely horrible service and maintenance reliability. I hate this company so much. They are trying to monopolize Gainesville for one …
This company is horrible!! After 10yrs I would’ve given zero stars if I could! WAY over priced services and horrible customer service. They try to charge you whatever they like and not check your meter.. you can also be gone all month and …
Called to pay my boyfriends electric bill because they charge a $4 fee for everything but EFT. They decided that since I have a past due balance that I thought had been taken care of that they would attach my account to his and if i dont …
Disgusting and unethical business practices!!!! These people know they have the customers by the throat and they take full advantage of it. They completely understand that we do not have the right to choose our own electric company- there’s …
I cant even give GRU any star the 15th pf december my daughter moved out. Her light bill 608. Gru disconnected my utillties. Then December 17 i had an appointment with Elder Care (do to me not working for the last 2 months being a …
Horrible service and the customer service is even worse. They change our account number without notice. So I stop receiving my ebills. That caused a delay in my payment. When i called to ask why I was not receiving my bills, they said that …
I had an issue with my toilets not flushing and had a plumber come out to see what the issue was. Because the clog was street-side GRU agreed to pay for it which I am incredibly grateful for. Claire was very helpful in the process.
If I could give 0 stars I would. Horrible Customer Service! My electric was turned off by “mistake” and when I called after waiting on hold for over an hour, was apologized to and told they’d send someone right out to turn it back on. I …
Frazer, the gas technician, was very flexible with his time and came back later to turn on the gas bec I didn’t have the key to my new place.
My oh my where to start. I moved down to FL from maryland so I had no idea the utility down here was so jacked up. First, this is the only place I’ve ever lived (MD, TX, WA, SC) where there is a “fuel delivery fee”. Their website states …
I never knew what a scam GRU is until I moved out of Gainesville. I grew up in the swamp and thought $300-$500 utilities bills were the norm. Now I live out west and have never exceeded $100 in utilities, even though I’m living in a much …
GRU has made it impossible to pay your bill online. This western Union thing is absolutely ridiculous!!!! You need additional log ins, can lock yourself out of making payments, cant see past due without logging back in to GRU at the same …
Seriously the worst service I have ever had. They turned off my sons power that he had on for two weeks because there automated system said he had to go in and show his ss card. They gave him less then 24 hours to resolve this. When I …
I am posting this review, because currently this company is rated at 1.3 stars and I feel it is my duty to inform everyone that GRU does not even deserve that. I would give it 0 stars if I could. The way they take advantage of their …
I have had two instances of dealing with GRU’s customer service over the past week and my expectations were exceeded on both occasions. Cynthia and Eden were both polite, responsive and provided the information or the changes needed to the …
Always good courteous customer service, short wait times, will work with you on the bill if you need them to. Responds quickly to outages. I’ve used my generator once (Irma) in 12 years. Concerned how much your electric bill is? Welcome to Florida.
If I could give negative stars I would. Tried to get a refund for a double charge and they asked me to have all the criteria for a photo… which I did and sent it on the same day they asked for it. Then a week goes by and they waited until …
They are hands down the crappiest utility company in the face of this planet. They broke my fence and sent a supervisor by with a power drill and a handfull of screws to fix it 3 days later. …
Thieves, Con Artist and Liars!!!
They stole my money!!! If I could give a negative star I would! We moved twice …
GRU is the absolute worst part of living in Gainesville. They have completely monopolized electric and water, therefore you are charged ridiculous rates because they know you have no option. I have a 650 sq ft, 1 bedroom apartment and use …
GRU! Please stop messing around with my money! I pay my bill, then check my account to make sure the transaction is done and I also check my statements to see that it did go through. Then a few days later, after I paid it, the money is back …
This company monopolizes on the fact that they are the only eclectic company that services this area. Their rates really should be illegal. Even if you do a payment plan, you would still have to sell your first born to afford it. This …
Absolute worse Utility Company. Sold our residence over 4 years ago and they just sent me a bill! Tried to claim leave it on service was the cause when I sent a letter to cancel. Didn’t see a need to retain the receipt for the letter …
You have to call first thing in the morning or wait times are long. I wasn’t even put on hold when I called about 8 both times. I did wait about 15 minutes when I called at 4. Every customer service person I spoke to was wonderful. Moving …
GRU’s boardroom is still upset about fumbling the UF deal 4 years ago so they take it out on average citizens by bleeding them for every dollar they can. If it wasn’t for the fact that they are a utilities company they would of been out of …
I’m have always wondered how people lived without electricity. Thank you GRU, now I get to experience it first hand. Due to your ever raising prices, a wasted biomass plant I have to pay for (maybe if the people who actually had your …
I applied for an Account on June 30, 2018. Next morning I received an email stating that they were not able to verify my Social Security number and I needed to walk in their offices to verify my identity. Their offices are open 8am to 5pm …
Overprices everything, drives people who love Gainesville out purely because it makes the cost of living to be disgustingly expensive. Many experiences of me leaving my apartment/home for months, still charged hundreds per month (a shared issue with others the Gainesville community). Hope we’re successful in getting rid of them soon.
The absolute worst company to deal with. They are essentially a city owned monopoly, and untouchable. I’ve had several issues with the various arms of GRU, and inevitably I end up incredibly inconvenienced and out several hundred dollars. …
Worst part of moving to Gainesville. Wait times for phone calls are always 45 minutes plus and that’s if they don’t hang up in you due to large call volume. Will send message saying payment received even if payment has not been received. …
Their ratings and reviews speak volumes. I have been a dissatisfied customer for 22 years. 22 years and more than $80,000 and they treat me like I’m some 18 year old college kid that’s just walking in their office for the first time. …
I wish I could give it zero stars. GRU doesn’t care about their customers because they are the only company we can have. They charge whatever they want. Higher management just getting rich off it customers. They always want to increase …
GRU does a good job overall, but the electric rates are outrageous, thus the loss of two stars. I left Gainesville in early 2011 and they had rasonable rates. Came back in 2014, and evidently, they had gotten involved with some biofuel …
GRU electricity is almost criminally over-priced. They run a monopoly over Gainesville and I hope they get shut-down. They’re greedy, they don’t care about you, and they engage in nothing short of theft. They’re a bunch of clowns. They’re a joke. Who gave this company permission to exist LOL.
By far the WORST company I’ve EVER had to deal with. Outrageous fees and prices, extremely rude customer service IF YOU CAN EVEN GET IT! After turning on our electric and water with all these out of thin air fees which took us 4 hours …
GRU does a much better job than Duke or FP&L or any other utility we have ever had. When things go wrong they fix it quickly. We rarely lose power. My only complaint is that we need more solar & wind.
Crooks. It’s an absolute shame that Gainesville lets these people have such a monopoly on electric, water, and waste. Worst service, worst customer service, and most expensive service I have ever had to deal with. If you were thinking …
Horrible customer service at the window and on the phone! You charge one of the highest rates in the state only for that money to go to Ed Farloski!!!! What a farce! Fire him and improve the overall GRU experience! Better yet, give all …
GRU has an illegal monopoly on Gainesville. There is nothing anyone will do about it. If you are not a student they will charge you upwards of $400 to start service anywhere. …
Terrible terrible terrible. This is your only choice for utilities for Gainesville and they know it, so this company thoroughly enjoys sucking the last penny out of you. We went of the country for almost two weeks in July and our bill says …
GRU is terrible, customer service staff is rude and doesn’t want to be at work, and they have misread my meter which resulted in an additional $200 on my bill on at least 5 occasions in which I had to call and have them do a re-read which I …
I was a GRU customer for 9 years and never had any major problems until this year. They are now on par with – if not worse than – Cox Communications. …
Scam! I wish I had another option for an electric company. I, along with hundreds of thousands of other customers, despise GRU. I have MANY complaints but today I was told that my power would be disconnected if I didn’t pay a $300 deposit …
The absolute worst power company that I have ever been forced to use. Have repeatedly asked for my bill to automatically be deducted each month but I end up with my power cut off several times a year for lack of payment. GRU and COX have a …
They charged me 85 dollars in fees this month because their website was down and every time I call I just get a busy signal. My bill was paid last week and they said the money got returned yet it says on my bank statement that they got the …
Hello, I see that GRU has a low rating, not really sure why. I have been in there almost once a week for the past 2 months. And everyone is extremely efficient, friendly and understand great customer service. I ring the bell a lot! They …
So GRU had to estimate customers electric usage in September due to hurricane Irma and not being able to read meters. When asked why my bill was well over $100 more than it has ever been we were told that it would be adjusted once they …
Charging me almost $400 when my real bill is $167 but it’s because I lost my job and had a bill bounce back. Been trying to talk with someone for weeks and nothing. Seriously? The whole city hates GRU and we want something else. Terrible …
If I could give GRU zero stars, I would. I’ve been on hold for a total of an hour and 15 minutes. The first time, I got cut off after 45. Now, I’ve been holding for just as long a second time. Essentially, they killed my power with no …
The absolute worst people to deal with… the customer service takes an hour of hold time -provided they don’t hang up on you- and the people on the phone are incompetent. They say they’ll work with you with a payment plan, but they have so …
My electricity bill has been a decent price at my current location but from the last 2 months there has been a sudden increase, even with me unplugging everything and keeping my air at a good degree. Well I call customer service to see what …
GRU meter readers trespassed in my back yard. They were there to read the meter on my house, but walked right passed the meter they were there for, and went into my back yard with out permission. There are no meters even in my back yard, …
GROSSLY OVERPRICED! I moved out of my Gainesville apartment in March when the pandemic struck, and I made sure to unplug every single appliance before leaving and turn off all the lights. Even with all appliances unplugged, lights off and …
WORST company of all time! Messed up a billing charge on my account and instead of informing me decided to send a collection notice to my credit report. I had to call GRU to which point it took two days of calling back and forth multiple …
Cut our water even after we paid both the bill and their cut-off fee. Customer service gave us the run around without much help until someone in the higher-ups actually gave us answers and helped us out. …
Anyone giving five stars I wish I was so lucky. GRU has been the most expensive company I had in Florida yet they are the most stringent on payments and will cut your light off in 7 days without a toll free call. Instead they send you a …
Terrible customer service and response time. I’ve lived in South Florida with FPL but have never experienced this much non-sense from a power provider. Hopefully solar pushes this company out for good or Florida decides to become open market for power.
If I could give a zero, I would. Their pricing is outrageous and suspicious. Even with nobody living in my daughter’s tiny apartment, the cost is double that of of our 4 bed/ 2 bath home that has 2 central air units and one window unit …
Adamantly want to rate zero stars. Most expensive utilities in the state for no good reason. When calling their customer service number, it is my experience that they disconnect you 3 times in 5 calls after waiting for too long. When trying …
ZERO stars is what this company deserves!!!! We moved here about a year ago and see how extremely BAD they gouge their clients. This is unacceptable!!!! How can we do something about them??? Something has to be done!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Awful company run by awful people. They raise rates at any chance including during a pandemic when they know you are quarantined to your house. They provide almost no relief or assistance but plenty of fees and charges some with no …
The city of Gainesville ought to be ashamed of this company. Their rates are outrageous, last month my energy bill was almost as high as my rent. They are not flexible nor reasonable.
Customer service is worse than non-existent. Anyone working in this position should be ashamed of themselves. No call backs, wrong info, rude, don’t keep obligations. Multiple calls and emails on a single topic were horrendous. And not a …
Worst company ever. Their rates are ridiculous and not consumer friendly considering rent and other expenses are increasing. There is no reason that an electric bill equals to a car payment. Also, their online portal is completely useless. …
Worst company I have ever dealt with. They charge you a deposit and then they never give it back. I was told that after 2 years I would get my deposit back as long as I had three consecutive on Time payments. They neglected to tell me the …
The rates are and always have been high. I wish there was another company out here in Gainesville, but they are it and they suck! Always raising rates as the years go by.😡 And do you think these negative reviews get us anywhere?? Lol …
I guess I’m one of the few who have never had issues with GRU. They have been great to me and worked with me while I was out of work for 3 months due to health issues. The key is to call in the mornings, once a week, and try to keep them …
I submitted a water bill adjustment because of a leak that caused my water bill to quadruple in one months time. After reviewing my case, they said there are no funds to be returned. Very hard to believe.
I have lived in many different cities. I thought the worst company was SDG&E out in San Diego because of all the brown outs. Boy was I wrong. GRU, aside from having higher rater than San Diego, has zero customer support or notifications. …
We paid them. They shut off our power anyway. They say they don’t know when they will come. They never show up.. we have to call them in the morning after being on hold for 45 minutes. To say they never came because of 8 dollars. We didn’t …
GRU is absolutely the worst power company to ever be created. The mere fact that they are allowed to exist and operate is a slap in the face to every customer who is forced to use them. If it were up to me I would throw them out of …
My customer service experience at the downtown drive-thru payment location was not that great. I think I will find other routes to pay my GRU bill than that location from now on. You try to be polite at the drive-thru as you sit there …
Gru should Be ashamed they sent me a letter stating that the last six months of 2020 when I was receiving a government assistant voucher for Gru that their meter was broken and that I needed to go back and pay almost $1000 for the six …
The customer service as it relates to the clerical and administration is without merit. They do not care that they are incompetent, and even more, they seem to relish in the fact that GRU controls the monopoly board. Greeted by surly …
me and this company are best friends at this point bc once or twice a month without fail I am on the phone for over an hour trying to resolve a new issue. It baffles me how poorly coordinated this utilities company is and how little power …
I’ve lived in Gainesville for 44 years. In that time I can count the number of times I’ve lost power on one hand. I simply do not worry about my power going out. The times it HAS gone out GRU was on it right away. Reliable equipment isn’t …
This is the most expensive and worse utility company of any cities I have ever lived in. It’s $85 just to have the service on. Even with an empty house with nothing on/running. Customers service is rude most of the time.
Terribly unethical company. They refused to answer the phone despite being on hold for over an hour. I called back the next day and they then said I had to pay a “same day connection fee”…all because they didn’t answer the phone the day …
Rates are among the highest in the state and that does suck, but quick to fix any power issues like during hurricanes. Make sure you all live in houses that aren’t wasting so much energy! Good insulation, better windows, newer A/C units will save a ton of money. So many houses in GNV are old and waste a lot of energy.
Would give it zero stars if I could. Extremely poor customer service, outrageously high rates (seriously — they are the highest residential rate in the entire state of Florida), website that isn’t functional and a monopoly on utilities in …
They lie, swindle and over charge everything. Recently was overseas for the military and they treated me with no respect, cut my power off and then had the audacity to charge me 200.00 to get it back on knowing I was overseas on orders. …
It’s a monopoly that is in debt for making bad decisions. Cannot wait to be out of here. Basically they steal from their customers.
Aside from the ones posted by GRU, the bad reviews pretty much say it all. Highest rates in the state and worst customer service. No longer able to access my account online because I use MSN instead of Chrome. Erratic billing, my monthly …
These casual killers will try to ruin a loyal patrons credit. Dont move to Gainesville.
Terrible company and if they weren’t a monopoly they would be out of business. Online website doesn’t work so I call for the automated system but guess what? My account number is invalid even though I’m looking at my bill. GRU seems to …
After being an unwilling customer of GRU for 8 years and moving 4 times with no transfer fees, this last move they charged me 3 times what my usual monthly bill was and I’ve never had any delinquent notices. Not only are their prices higher …
I’m convinced this soulless company operates with ties to the state mafia, price gouging it’s customers and siphoning the life out of the city.
GRU is a horrible company to deal with. I am considering closing my business and moving it just so I do not have to deal with GRU
Why do they have a 1.4 star rating? I have been a customer for over 2 years and they charge very high rates. I have a 1240 sf house and my electric bill is $250 plus $50 extra for the sur charge and other fees they charge. They also my …
This is a terribly run company. Highest utility costs in the state of Florida and bad service. This structured monopoly is so harmful to the consumer. This review doesn’t even matter because this is Gainesville’s only choice. Superbly awful …
GRU is straight up trash. They raise their prices to insanely high levels but can’t even keep the power on. So now on top of your price gouging, I lose hundreds of $ in groceries. Wasn’t even storming. Thank god I’m moving out of GRU territory soon.
Living in Gainesville as a student had its highlights and challenges, but this company gave me the worst anxiety. You can barely use any energy without the usage rates skyrocketing through the roof and outages are a ridiculous occurrence. …
How in the world are you guys going to have someone on hold for an hour, not say anything, and then hang up on them? What is wrong with you all? Like, that is someone who is actively trying to give you money and you hang up on them? Not …
It is super expensive compared to similar services nearby and in other cities, and it takes a long time for you to speak with a rep: 45 min average. Customer service is amazing which is why I give them 2 stars. It is a true monopoly.
Unfortunately, I can’t rate this business 0 stars, so 1 star will have to do. This company is stealing from the Gainesville tax payers, overcharging on fees plus services, while wasting people time. The worst and most amount of stress I …
My mom rented a house for a couple of weeks in the summer (it was cheap so we offered to pay electricity as it was around the end of June when the bills came) So when we went to pay it was something absurd for the little electricity we …
evil monopoly. never open, no one has any interested in helping anyone, especially on the east side of town. disgusting company, cant wait to be moving away and never have to deal with this awful business again.
I use my apartment 2 days out of the week and when I am not home I shut everything off and turn my AC warmer to use less power. I just got my bill in the mail and I continue to pay more every month despite my efforts to cut down. very disappointed in GRU.
II called today to start a canceled a old account and start a new one.
Yes, it took a long time to talk to a representative, but it was worth it.
Kenyshia offered the best customer service I had in a very long time. …
I haven’t moved to Gainesville yet, but am paying for utilities for a 650 sqft one bedroom apartment. The lights are off, but obviously AC is running a tiny bit and some appliances are plugged in. I received my first bill after 7 days of …
If you can avoid this monopolized monstrosity that runs Gainesville’s power supply definitely do so.. they are so over priced and don’t even always read the meter… For 1 person never home my bill was $300. That is garbage and robbery. …
This company estimates your bills!! The readings are not accurate. I am a full time student and work 16 hour shifts and my bills have been in the 300s and 400s and I’m never home. They make excuses and will not help you and will tell you , you have to pay the bill because you used the energy. Disgusting!!
Terrible company. was literally on hold for 2 hours. Until my phone died. What kind of customer service is this !!!!! Very expensive. !!! And I’m not home most of the time …$400? …
So many complaints about service workers…it’s the same song and dance as everyone else has with Gru. Inappropriate use of private property, purposely blacking in driveways, bad attitudes and high af prices. Two stars because we do have power I guess?
Absolute worst provider. They provide zero transparency into billing and lack communication. I try to call support sometimes and literally get a busy or disconnected signal (using different lines). I was overbilled last month, and they will …
I long for the day I can move out of range of GRU’s service area. It’s prices are incredibly high and constantly increasing. The amount of despair I experience about this company’s heartless and greedy monopolization makes it hard to cope living in Gainesville despite this city being by place of school/work.
GRU’s overcharging amounts to theft. Customer service horrible. They don’t bill for almost 3 months, you get a bill for two months one week and the third month the following week. On autopay, you assume amounts will process at the next …
I had a problem with the water in the restaurant, I tired for three days with the costumer service to find a person who solve the problem I had and only inept people who didn’t even try to help treated with me… today I was lucky enough to …
If I could given them negative 5 stars I would. I am currently living in a large complex where utilities are directly billed from the complex after receiving from GRU. BEWARE residents please if there is an estimated reading understand that …
If I could give this company less than a star I absolutely would. Never in my life have I had so many problems with a company. They charged me 1000$ in the summer because they kept services running even though my AC was broken for nearly a …
Absolute worst utility company I’ve ever had the displeasure of dealing with. I could write a novel about how much GRU sucks. The only positive I can offer is outages have been rare, but they’ll charge you through the nose and customer …
I noticed I was over charged by about double my monthly payment. I called and was told “yes we overcharged but, we will place a freeze on your account and just wait until it gets adjusted correctly.” Well now I noticed that it is now almost …