Gallegos Sanitation, Inc. is recognized as Northern Colorados premier waste removal and recycling diversion company. Weve been cleaning up Ft. Collins and the surrounding communities since 1959.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
1941 Heath Pkwy 2, Fort Collins, CO 80524
Gallegos has been wonderful for 6 years for us. No problems and wonderful customer service!
Basically if our neighborhood hoa didnt go through them. Then I wouldn’t be using them. “Trash” company more like.
Always friendly staff and wonderful to deal with! We use them for our temporary toilets and dumpsters at jobsites and highly recommend them.
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Gallegos Drivers are courteous and dependable. The office staff are always very helpful and professional.
We have used Gallegos for many years. They are reliable and their drivers are very friendly.
I can’t get these crooks to take my trash when it has a bag thay prevents it from fully closing. THE TINY CAN ONLY FITS 3 BAGS. Terrible service, I will be switching asap
They frequently missed pickups and tried to force me to adapt to them even though I already paid for the service. They would also neglect to empty trash completely.
They do what they say which after dealing with waist management for over a year trying to get a recycling bin is nice. Took them less than 24 hours.
I’ve never, ever, had a problem with GSI. But then I’ve only been their customer for 26 years, so there’s time.
Best trash and recycling company in Northern Colorado! Excellent service and very reliable!
Absolutely the worst customer service ever! They thought they sent me a bill but one was never received. Rather than reach out they stopped service. Avoid at all costs.
Entertaining to watch the trash arm throw, beat and miss the cans. In this pandemic it is actually really fun to watch. Cans get thrown but not that bad of a service.
This company is picking up trash on west plum street between the hours of 4-4:30 am regularly. This is not legal and I have filed a complaint with the city.
Really wish you wouldn’t leave your trash cans on the sidewalks! Makes it very difficult walking around with a twin stroller on trash day in my neighborhood. Every other company leaves them on the road
Left on hold for a half hour, then hung up on. Their callback system is broken, too.
We have recently relocated to the Ft Collins area and have enjoyed 3 years of consistently excellent service. The workers are polite, on time and do a clean efficient job. Thanks to all involved.
We have had them for years and never a problem. The crew is friendly and the customer service team was fantastic when setting up my account.
Not impressed with their services I used to be a trash man and ppl appreciate good service I know what it takes to be a good customer and what it takes to be a good trashman and I’ve always done my end of the deal with these guys but it …
This week my pick up was skipped, even though my can was out and all of my neighbors received their pick up. They regularly leave trash all over the ground as well throughout my neighborhood. What the heck?
Drivers and other person with driver very disrespectful one of them told me to f off. They leave my cans in the road put every body’s back just cause I called to let the office know what the one had said to me all I was doing is to ask them please don’t break my lids ..
Gallegos Sanitation is the best company I’ve worked with. They genuinely care about their customers and the environment. Thank you for the great service!
HIGHLY recommend. We have been using them for years and never had an issue. We are moving to an area with a preferred provider and are very disappointed that we can’t still use them!
Very happy with the service provided and also the customer service over the phone when I have questions. Thank you Gallegos for your community support. Good luck with another 55 years in Fort Collins!
I don’t use the trash service but after hearing how they treat their employees I wouldn’t and I recommend that nobody tries getting a job because they don’t pay their employees right! People are not going to do a job right with an employer who treats them unfairly!
If I could give zero stars I would. The worst customer service and all around experience. I had Gallegos Sanitation for over six years and am so HAPPY I am going with a different sanitation service.
Not impressed at all with this company. They raise their rates and don’t let the customer know. They will charge you fees for anything and everything so beware of that as well. I tried to be a good customer and support a local trash company but that did not turn out very good.
Their customer service stinks! They charge your credit card and don’t send paid receipts. You have to call and pester them to even get a receipt. It is shocking a big company doesn’t automatically send receipts after they charge you.
I think that Gallegos does a fantastic job, any time there is an issue someone from Gallegos will call me to notify me. I love that they offer recycling for free!
They will charge you for a monthly dump with it they actually come and dump or not. Yes, they tell you but it’s still a rip-off and I highly recommend you do not do business with this company.
Consistently top-notch residential curbside service – week after week, month after month, year after year. Too easy to take them for granted. Excellent drivers. Responsive staff.
These guys are great. I forgot to put my cans out yesterday. The men noticed the cans up by the house and they came up the driveway for them. That’s great customer service!
Terrible service. Missing trash cans that they picked up, won’t return them to us, and they want a restocking fee and for us to pay for a new trash can… And they want $198 for the new plastic trash can!!!! Ridiculous. And the people in the office can’t communicate or return a call. Very, very, disappointing.
After years of using Gallegos through my construction company, they were completely inflexible to work with me to dispose of materials as I clean out my office for retirement. But no problem, Ram Waste is going to help me out!
Awful customer service….sit on hold forever…then transfer you to someone else who never picks up…I’ve been trying to get ahold of someone for a month
Gallegos Sanitation is a locally and family owned company. I much prefer giving them my money than a huge, corporate conglomerate. My service has always been top notch!
Trucks left large oil stains at every stop.
Ever since they were bought out by Republic their service went straight downhill. And their customer service is a nightmare.
We have had GSI commercial trash/recycling service for 4 weeks. We run our business in Old Town, Fort Collins. They have failed to pick up our trash 3 times and recycling twice. With all the choices in Fort Collins, why would we continue our GSI service?
Don’t argue with a customer! When I know for a fact that I didn’t get my trash picked up…and my neighbors did. I am now sitting in three weeks of recycling. They never put my cans back nicely and block the entrance to my drive way every week they pick up. Worst customer service ever.
Very pleased with our service in South Loveland. The driver and trash thrower are both very friendly to our little boys who like to watch them work. Always pick up and provide excellent value. Thanks!
We have been in our home for seven weeks. Four of those seven weeks this company has missed our pickup and we’ve had to call to get them back out here. This is unacceptable.
Gallegos customer service leaves a lot to be desired. The worst customer service I have experienced in along time. With all of the trash options available, you would think that they would train their people better
I’ve been told since December that a overpayment refund was going to take 60 days to process, they asked for a forwarding address, etc; and then today, 95 days later, they say that there’s no actual refund. Sketchiest garbage company around.
This company has been bought by Republic Waste and I have nothing to say about them since I know nothing about them. Plus their employment tactics were atrocious towards the end. I wish I could give zero stars.
They never show up on time if they show up at all. They said this week they were going to be delayed by a day due to holiday what they should have said is if your lucky we will come next week. They didn’t come last week at all.
This company was bought out by a larger company. My bill almost doubled and the customer service people are rude. We switched and are saving some cash.
How can a driver miss one dumpster in a neighborhood on one street?
Timely, professional, and courteous. These guys do a great job! That’s why I leave the guys fozen Gatorade bottles during the summer. My small way of thanking the drivers for a consistent job well done. Thanks Gallegos!
We moved and cancelled our service. They were supposed to pick up the recycling can that week but apparently they didn’t. A month later and they charged me 200 for not returning the can. The can is still there, they have yet to pick it up.
I’ve called twice and been disconnected after being on hold for 40 minutes each time.
My garbage has not been picked up in over 3 weeks and you can’t talk to anyone you have to leave a voice message…the recording has been saying something about a system wide outage for several weeks now…I definitely would not recommend them
The are missing pick ups. they changed the prices without notifying me and they dont pick up the phone! I will take this to the city.
I used Gallegos for a large recycle and trash job in Ft Collins and they did a great job with our hectic schedule and reporting needs. Will use them in the future for sure. Family owned and still local.
I love Gallegos Sanitation. Not only are they a locally and family owned business, but they support the community in so many ways. I LOVE my Think Pink trash cart – if you don’t have one, get one today and show your support of breast cancer awareness and research!
I was responsible for trash, recycling and compost for a company picnic. My office is in Fort Collins but the event was in Brighton. I needed an option for easy, portable disposable waste and Gallegos helped me with that. I used the …
Super easy to set up service. First day of service and they just drove right by my (Gallegos) trash can and picked up all of my neighbors trash. Not a good start!
I have had GSI the entire time that I have lived in Northern Colorado, so about five or six years. I recently moved to Severance, so I had to move my trash out there. Right after I moved I went on vacation, which I told GSI. They were so …
Under new ownership the company has taken 10 steps back. Since Republic bought Gallegos they missed recycling 4 times in a row and general customer service is difficult and non responsive
AVOID THIS COMPANY LIKE THE PLAGUE
I just moved and left several messages trying to cancel my service. It took 2 weeks to finally get someone to answer the phone and my messages were never …
Gallegos has excellent Customer Service, they pick up my cans and place them back nicely unlike Waste Management when I had their service i had to go around my neighborhood looking for my carts. They are very friendly, I couldn’t ask for a better provider.
I work in a dynamic food manufacturing environment that requires weekly special requests for sanitation services. We service national accounts with the largest grocery chains, so we are required to uphold Global Food Safety standards. …
This company used to be very professional and responsive… I have been trying to reach someone for 5 consecutive days… no one is answering or replying to my voicemail.. I move out tonight and i have no idea of what to.do with my trash …
Most unethical company ever. Sends bills for something that didn’t even occur. Can’t trust them and this is not my first bad experience with this horrid company. If it wasn’t for the fact that my hoa has chosen them I would get rid of them so fast.
Our families live on a cul-de-sac in Browns farm. The lady that services our neighborhood is so wonderful. She stops to say hello and always make sure no trash jumps on to the street. She remembers all of the kids and treats them so well …
Absolutely horrible customer service. I have been on hold over 1 1/2 hours! We are moving and I cannot cancel service online. I find all this hard to believe.
Rating is only for customer service!! Had a recyling issue and they laid out all my options for me without just trying to take my money! Recycling pickup is free and they really try to encourage more recycling than trash. Good on ya, Gallegos!
We have had residential trash and recycling pick-up from GSI for over 5 years now and couldn’t be happier! We love that GSI is a local company! They have always been on-time and consistent in pick-ups. Their employees – whether the ones …
They were scheduled to pick up my recycling yesterday and when I got home, the trash can still had my recycling in it. I called and the first lady I talked to was extremely rude! Then, I talked to Stacy, the supervisor. Stacy couldn’t grasp …
Unprofessional. A couple of weeks ago their driver/truck broke our fence trying to pick up the trash…Then this week they completely skipped our trash and after I alerted them that the pick up was missed, they called me to notify me that …
So far I got my can this past Wed. I filled it, set my alarm for 6am and put the can out. The trash is still in there as they didn’t pick it up. AWESOME! I just moved here from Missouri where I got amazing service. When I called moments ago …
I ordered a roll off dumpster, scheduled, it was affordable, delivered on time, the service was great very professional, superb driving skills from the driver, excellent location tracking. Overall a great experience, I definitely recommend for any one who needs waste removal assistance.
I have been trying to give the new owners a break, but here I am again with my yard waste not picked up and no info as to why?? I tried to reach them by phone and waited 35 minutes with no answer, left message but not returned. Whoever is …
Recently, my garbage receptacles were taken without notice, during the holidays no less! I casually phoned the folks down at Gallegos to inquire as to why, and they informed me that i hadn’t paid my bill… odd? Upon further investigation, …
THESE GUYS ARE THE WORST! For years I put up with their attitude of ….them thinking they were doing me a favor being my trash company. The trash that …was in the can, that ends up in my curb….not ever their fault. The last straw was …
Our HOA switched garbage can sizes and I was out of town when the switch occurred. When I called to downsize so I wouldn’t pay a monthly fee, they said it was a $15 charge! I explained that I was out of town at the time of the switch but they still insisted I pay the fee. Poor customer service.
Problem with CC, wasn’t informed for weeks, multiple times through out year of skipping house. Doesn’t take responsibility and blames post office and myself. Person answering the phone was extremely rude instead of saying “sorry we didn’t …
These guys won’t ever take all my trash I saw the guy just throw the 2 top bags on the ground and then just left and didn’t even take our recycling, this company is trash 1 star would go with any other place but HOA got this one. The trash can fits like 3 bags, they make them fun size like the candy bars, more like dumb size.
Pathetic service! The vast majority of the time we have our trash bin 1/2 to 2/3 full, and at least 6-10 times a year we don’t even put it out. Today, folowing a relativley large party we had a little more trash. The last bag was over …
They used to be great now their service is terrible. I have to call them every time because they never pick up my trash. It is also close to impossible to get a hold of their customer service. They may be less expensive then other companies but it isn’t worth it.
I’ve had a ton of issues with this company, being overcharged and not receiving my bills. Just got called “sweets” by some employee. You should probably go with RAM or another waste management company, nothing but problems with this one!
Worst trash service in fort Collins my work has to call them every week to pick up our dumpster cause the route driver is lazy that should have been my first clue, but instead I signed up service at my new rental cause all my neighbors had …
We have always had great service but today it went above and beyond. Our recyclable pick up driver not only did the normal great job but also showed my son how it worked and my son loved it. This is above and beyond and I am even more happy with our service now. Thank you for doing a great job and having really nice people doing it.
Thank you to the Gallegos team. We appreciate your service to our business.
We have always had great success with the team at Gallegos Sanitation. They …
If I could give less than one star I would. Who else can take something as simple as picking up garbage and try and turn it into something technical and overpriced. This company is first in line to complain how they need to be paid more …
Just moved to Ft. Collins but I live out in the country. New to having my own dumpster, but Gallegos made it easy, every other week they come grab it.. No one complained when I had WAY to many boxes sitting next to, and all around the …
Was just on hold with them for 30 minutes. No one picked up and then after 30 minutes it disconnected my call.
I have had a few dumpsters delivered by these guys over the years and have found on every occasion, setting up delivery, scheduling collection and generally dealing with the person on the other end of the phone has verged on painful! It’s …
Just a really terrible company, terrible customer service, terrible service, don’t care about you one bit, just collecting their payment. If you can, use another trash service and try not to get screwed by this one.
We rented a dumpster and were late calling in at the end of the month on 5/28 for a pick-up. Rather than just charging a late fee, or prorating for the day they could pick-up they decided to charge us for the entire next month. We should have called 24 hours in advance, but to charge us for the entire month is a ridiculous.
Horrible customer service! Use rams or anybody else! Drivers leave trash cans in the middle of driveway. Won’t do month to month billing. Only super inconvenient every third month. Trucks come through at 7:00am and wake up my whole family …
They can’t seem to get my pick up dates right then they make you feel like it was your fault that they did not pickup and want to argue with you I’m done with this company trying to find something better
Horrible customer service. I was quoted a monthly price then billed for an entire quarter. There was no end date on my statement and I didn’t get any notification that my bins would be collected, yet they want me to pay all these fees to …
I find Gallegos to be impressive in so many ways. First off, I have the waste removal service at my house. It is VERY fairly priced, consistent and friendly. I am also impressed at Gallegos’ presence in the community though. It is a …
I can’t complain. They were always in time, support was always helpful and overall was a good experience. MUCH BETTER than Waste Management was. Shout out to Xavier in customer support who was very helpful! Thanks!
Thank you to the Gallegos team. I forgot to put out my trash (and it was full and potentially going to be smelly!!), I called them, talked with Mandy (dispatch- so pleasant and kind) and within 15 minutes they were back for a ‘courtesy’ …
First Impressions.
I’m renting a new property and needed to set up new sanitation services. A quick …
I have had Gallegos service for 16 years, through my HOA. I have never had a missed pickup. I like that they sell the blue bags so I can keep some on hand for occasions when I have extra trash to put out. When I have called about …
We’ve had gallegos in Fort Collins for a few years now because it was cheap, but we’ve finally decided to carry our trash to the dump ourselves. They are by far the worst garbage company I’ve ever seen. Recycling is suppose to be picked up …
I drove by gsi trash man on my street and he gave me the biggest wave and said „Good Morning“. It made me smile and was a bright spot in my day.
I would love to contact the company directly and tell them which route so they could recognize a positive and happy worker!
I absolutely loved Gallegos. I was with them for 2 1/2 years and cannot think of a single thing that I didn’t love about them. They are affordable, and their customer service people are so nice. I only left due to a move, but as soon as I have a house here again, I’ll definitely use them again.
This company has been great for the past five years that I have used it. Now, the customer service is non existent and trash pick up may or may not happen on the designated day. No one answers the phone and no one responds to a message left. I’m going to start looking for another company.
Gallegos is a fantastic locally owned company. They have regularly and conscientiously hauled away our garbage. In fact our HOA decided to ask them to be the preferred hauler in our 407 home HOA (- The Landings ). They provide haul away …
Terrible customer service. They would not let me complete a full sentence to explain a situation and then accused me of interrupting them. I had to spend 20 minutes on the phone trying to not get charged an extra $25. The lady on the line …
This company is the best. I am terrible about taking the trash out on time every week, but Gallegos always goes above and beyond to make it right for me. Even so far as to have the collection workers knock on my door to remind me that it’s …
Very disappointed with customer service. This company is impossible to get a hold of. I have been trying to call them for weeks and can never get through, and no one replies to emails.
On three separate occasions they did not pick up my trash completely. I called after the first two and kindly asked for complete pick up. They apologized but never offered a refund. …
Good service when they can find you. Customer service is seriously lacking in professionalism. If you call because they missed the pick up again, their first statement is, “You didn’t have the carts out.” Had to start taking my own pictures …
This is no longer a local business. Don’t even try to call them, you cannot get a hold of them. I have been in their queue several times. After about 30 minutes of waiting they give you the option to get a call back. Well – they don’t even bother to call back. Awful service, to say the least!
I have used Gallegos for several years both at home and at work and have always been happy with them. Any pickup issues have normally been my fault for getting the can out late (or not at all) and when I call the people are always very …
We have had Gallegos do our trash & recycle service for the last few years. Overall the service has been okay. But on several occasions bins were left half full. We have called in to complain & they don’t seems to care. Always blaming …
Have used them for residential for 14 years and find them to be outstanding! On the rare occasion a pick up got missed, they sent someone out same day to fix it. I also love that they get out of their truck and pick up anything that blows …
They have a difficult billing schedule and then when it doesn’t line up exactly with your auto pay but a week, they remove your bins. I’ve been a regularly paying customer for a decade or more yet regularly have to get my bins returned because of a few days difference in auto pay on their difficulty quarterly billing cycle.
Gallegos Sanitation has received multiple location’s business recently, due to Mr. Rudy Vigil and his team. Rudy was able to offer us a competitive price for servicing our multiple locations, and was great to work with and continues to be …
If you’re a service business and you don’t pick up your phone, everyone is going to hate you.
I have never had any issues with their service. The guys do a great job. I used them for roll offs when we built our house and use them now for a small dumpster at my home. We do not have the typical curbside service so I can not speak to …
I have had so many issues with customer service its ridiculous. My trash wasnt picked up today even though my bill was paid yesterday. Their online system is so old they dont even get noticed for up to 3 days that I paid apparently?? So now …
Have been terrible since the sale. Consistently miss days and don’t do a good job in general. The support team doesn’t actually solve any problems if you call in either. Just use a different company.
We have had Gallegos picking up our trash for more than 22 years now. I have never had an issue with their drivers or their customer service. I will continue to do business with them for the next 22 years. I have often forgot a bag under …
We have used Gallegos Sanitation for 7 years and we can highly recommend their services. The company communicates well with customers by sending out scheduling and recycling information regularly. Their scheduling works well for us. Their …
So responsive. Excellent customer service and very kind. They made one mistake and caught it and fixed it on their own. I have tried all the waste removal companies in Fort Collins. This is the locally owned company to support.! Plus the guy who drives that one truck is super cute
Bill increased more than 100% without notice. They say they sent notices but the 4 neighbors I spoke with were not aware of the increase until it happened. Trash was not removed yesterday (Monday) and again, no notice. Now everyone’s …
If I could give it a -10 I would. I’ve been trying to cancel my service for over two days and have had an overall wait time for 6 plus hours. I’m moving out of state and I’m quite amazed at the lack of urgency.
Staff seems nice but I’m starting to get really annoyed with the missed trash pick ups.. it’s happened twice in a matter of the last month for me! At first I didn’t feel like it was a big deal but then I realized that I am paying for the …
I was told by this company that they set up an automatic payment on my card. Then I get charged for only half of the price and my trash cans are picked up for not paying. This was without any notice or warning that the bill wasn’t fully paid. That is very unprofessional!
Ripping off customers. We cancelled the service and they charged a cancellation fee which was not in our contract.
I’m moving to an area that provides sanitation services and so have terminated my service with Gallegos. On my last day of pick up I had several bags of garbage sitting in my front yard that I was going to load up and take to the dump …
On three different occasions my trash wasn’t picked up. After this last incident I was done , no reasoning for the no pick-up. Not to mention I asked them months ago to fix the top of the trash can that one of the employees put a hole in …
We have not had any issues with GSI until the last six months. Since about January, they have missed several of our pickups. The first time they missed our trash, I called the next day and someone came to get our trash before the end of the …
After nearly two years of auto payment my credit card expired. I hadn’t realized my Gallegos account was impacted since all my other auto payments transferred over to my new one. After receiving no notification, my trash cans were taken out …
The worst customer service imaginable. Dana was one of the rudest people I have ever encountered. Incredibly unprofessional despite her “years of service”. This company use to be amazing but suddenly their values have changed. Check your trash, chances are they didn’t even dump it completely!
So bad. Continued missed trash pickup (Missed 4 out of 6 pickups this year), still charge us and say double the pickup next week. And rude customer service on top of it all. I’ll gladly take my business elsewhere.
I had an issue transferring my service at first, but had a very helpful representative who made the process very easy and was very friendly throughout the process.
Been on hold for almost an hour to find out why they are no longer doing my autopay!!! Terrible. I can’t find any way to get to them online either :(( Looking for other options in our area.
I understand delays due to weather but a WHOLE WEEK! Per Dana @ Gallegos, ” this was the best solution.” Seems like laziness to me. If you delay everyone by ONE day for holidays, why can’t you delay for snow by one day instead of seven. Common sense isn’t common anymore!
Disappointing customer service ethics. They don’t even know how to say “I’m sorry”. I guess they are “perfect”. I was hoping for better. …
I have had a very pleasant experience with this company. They will call you back promptly, and had no issue accommodating my numerous requests. I was able to sign up for non-auto billing so I never had an issue with that either. Also, they …
I just set up service in Berthoud and had 2 cans dropped off at my house. My neighbor grabbed our trash cans and was trying to take them inside. My girlfriend said my boyfriend just started service and they told us the cans would be at our …
They empty the dumpsters I my neighborhood at 4 AM every morning, making lots of noise and waking up myself and my neighbors, every single day. Called them to address the issue and they still wake us up every morning at 4 AM. I’m seriously considering moving just because of Gallegos Sanitation.
Customer since I bought my house in 2009. Payment card was compromised in December while I was out of town so my bill didn’t process… one of 129 monthly payments I’ve made to them ended up being late. They chose to not pickup my garbage on the week of Christmas. 10 years loyal customer no more! They truly are trash people.
Used to be the definition of small family business doing big things…Now it is simply owned by the 2nd largest trash company in the nation…and it behaves as such. After 25 years of being a loyal customer, I’m gone. Try Timberline Waste Services – They are awesome and everything Gallegos used to be.
This place is Impossible to get someone on the phone to ask questions or concerns. I spent an hour on a hold to get someone on the phone… no one ever answered. I’ve emailed the customer service folks… no reply. I tried stopping by to the office… can’t go inside to get answers…im at a total loss at this point…
UPDATE 7/15/21: I got a callback from CS and I learned that they are getting upwards of 1,500 calls a day with just a small staff to handle the volume. Post-COVID staffing is problematic for them, too. The lady who called was very polite …
Terrible business practices! I have used Gallegos for the past 6 years at 2 different addresses. They had been great up until recently. I received my quarterly bill this month only to discover a $12 per month increase in my trash …
I live in an HOA that forces us to use Gallegos for our residential trash pickup. They frequently skip pickup days and on the days the do show up it can be anywhere from 7am to 5pm. …
Our trash pick-up was supposed to happen on Friday (1 day later than the normal Thursday because of July 4th holiday). I saw at least three GSI trucks go down our street on Friday, but not one of them stopped to pick up our trash or our …
Called customer service, waited on the phone for 2 hrs, no pick up. Gave up tried again the next day, no pick up. Why even have a customer support line if you’re not going to answer? How do customers start or stop service, if we can’t reach anyone? The f* kind of business are you running?
Don’t even bother calling. They say “For 60 years, we’ve made customer service the foundation of our success…” However they never answer a call.
I have been a customer for 5 years but always get frustrated when I need to …
I had service with Gallegos. I asked them to pick up a Christmas tree and was never informed of a fee for the pickup. The driver never picked up the tree and I paid to have it disposed of elsewhere. 3 months later I received a bill showing …
Worst Customer Service I have ever experienced. I requested a call back from the supervisor Dana. She tried calling me a liar stating I didn’t leave information on the VM that was left and recorded. When I told her she was lying she …
The customer service is terrible. I couldn’t get anyone to talk to me from March to June. I left many messages, only to get the runaround with they have too many callers. WELL, then they should get more help on the phones. I would never recommend anyone I know to call them. They will only be frustrated.
They missed the pickup, they didn’t come next day either for the entire neighborhood. The NEVER pick up the phone or reply the emails. this is a joke. is like they don’t exist.
G.S left my cans open in the snow a few times I had to call. They were leaving them open and not where I left them but more in the street. They kind of pushed it off on their recycling branch. Also set up was difficult snd confusing when …
I spent 4 different phone calls with this company trying to set up services to start at my new home. They continue to dangle me around, send me to another department that does not exist, hanging up on me etc. Not to mention that they are …
I’m a new customer and I already have a negative opinion of them. I had to talk to the dispatch lady on the phone to work out an issue and she was rude. It also took them a full week to drop off the trash bins after I was told I’d have them …
I’ve made 2 calls to Republic today. One took 20 min for them to ask if I just wanted a call back (took 1.5 hrs to hear from them and I was unable to answer). The 2nd call I was on hold for 46min and then they sent me to the “after call” survey. When this was Gallegos they answered the phone EVERYTIME with a live person.
Gallegos used to be pretty solid. Never had a problem with them. Family owned.
Since Republic bought them they’ve become terrible. Missed pickups multiple …
We’ve been a customer for more than 13 years and Gallegos has been great. After some recent back and forth about a missed pick up, they absolutely made it right. Kuddos to the young driver who persevered with some faulty equipment in the rain!
Horrible customer service and very unprofessional personal communication for this business over the phone. After all the years I’ve been doing business with this company it was very disappointing to hear how they treat you over the phone. …
I would use another company if I had the option. Prices keep going up and up and quality keeps going down. Getting charged for extra bags. Where’s the proof? I’m suppose to take their word for it that there was extra bags. I’m going to be …
Gallegos was great before Republic took over, but now they have skipped us for pickup for no discernible reason for the last 4 weeks in a row, and every week I’ve either had to call them or just pack the trash in my car and haul it to the …
Absolutely horrible experience, impossible to get in contact with customer service. Been trying to cancel service for two plus weeks and I cannot get in touch with anyone via phone or email. Not to mention the amount of times someone has missed a pick up is such a joke. I DO NOT recommend using this service.
They were pretty decent when they were Gallegos. They’ve since been purchased by Republic and service has gone straight downhill. They continually leave trash behind, they’ll leave recycling behind, they don’t always get the bins completely …
Ever since this company was bought by Republic their service has been getting worse and worse. They miss service days because they are behind, and we have a literal 6 foot high mountain of trash outside most weeks because they keep missing …
We have used Gallegos for quite a few years now for their residential service and commercial. We have had numerous problems but more recently their prices have significantly increased and service has declined even more. Their communication …
Used to love it when they were under to old management. Not so much any more as they are not sending out e-mail notices and I don’t use aps. Thinking of changing servies.
Don’t use this service if you do not have to! Horrible customer service! Gallegos is the only trash removal service in my area. They bill you in advance, and do not issue refunds when it is a snow day and don’t pick up your trash. They …
Had a problem with missed delivery that was not being handled by the phone people. But I got an immediate response to my email and the dumpster was serviced the same day.
Paid an extra $40 dollars to dispose of my mattress. I called every day and set it out for a week and no one came by, I received a police warning to remove my mattress from my driveway due to them not coming 5 days in a row after 3 phone calls. Screw this company.
Several attempts and unable to get a hold of anyone. Phone and billing systems seem to be an ongoing problem. Never had this issue with GSI.
Do yourself a favor and go with a different trash company! They are unreliable, they miss your pickup day, you wait 45+ mins trying to get through to somebody. When you do finally get ahold of someone, they say I’m so sorry, I’ll put in a …
Service has gone well down hill since Republic took over. Trying to get anyone by phone is near impossible (30 minute phone wait several times has resulted in no pick up), missed pick ups, cans strewn about and now damaged. We’ll be looking at other providers now.
Not capable of driving up a small packed with snow and puck up trash. No communication about problem of not picking up trash.
We have been customers for over two weeks and have called multiple times and left a voicemail message. So far they have only dropped off a trash bin and no recycling. No one answers the phone during “business hours,” and they don’t respond …
I was never informed that there was a problem with payment of my account. I never received an electronic invoice, or arrears notice. You took me off the pickup list, yet at the same time I received weekly reminders of forthcoming pickups. …
Gallegos is now Republic Industries, and they’ve clearly decided to become completely corrupt. Avoid them at all costs. Apparently my credit card expired. Instead of calling me, they simply stopped picking up. Then they sent me a bill for …
We have a small dumpster and trash service with them. Loved the company before Republic took over. My husband and I work long hours and we have to wait on hold for upwards of an hour to get someone on the line to schedule our dumpster …
The customer service was rude and chose to interrupt me instead of listening and trying to fix the problem. She said I missed payment but I never received the bill or the “reminder” they said they mailed. I hadn’t missed a payment in over …
Ever since the switch to Republic, we have been having a difficult time. They lost my credit card number and couldn’t tell me why, they removed my account from autopay, and getting in touch with them is close to impossible to try and figure out what is going on. We are super frustrated.
They might just not get your trash one day, no apparent reason at all. Then, IF you can get in touch with anyone, they’ll promise to send someone the next day, but won’t. And you WILL be charged for that week’s service, even though they …
I’ve used Gallegos Sanitation for years with no issue. They were recently bought out by Republic Services and immediately the service got worse. Try to call in and wait on hold for 20 minutes. Try to use their web site and get error …
If I could give zero stars I would. They removed my trash bins with no notice the week before thanksgiving while their account systems were down so when I called to try and fix it they couldn’t even do anything to get them back. Theirs …
I had to run out into the street after watching the truck skip my house to learn from the collector that my bill was past due. Gallegos has had my card on file, has my email, and did not think to charge the card on file or to even contact …
-Skipping pick up dates
-Day after notifications
-Confusion between picking up trash and recycling …
Unreliable service and long hold times for unfriendly customer service. We had to hold our recycling for an entire month as they skipped our pickup day and didn’t reschedule it (for the whole neighborhood). They still charged us for the …
Brittany was very helpful in getting our online bill pay glitch resolved. Polite, professional, and very quick. Thank you Brittany!
I’ve attempted to get service set up though these guys and it’s next to impossible to get someone to A. Answer the phone or B. Call you back. Do not waste your time. I was put on hold for 58 minutes before my phone finally died.
If you plan on calling their customer service line, just know it will take literal hours to get anyone to pick up. Don’t do the callback option- you won’t get one! When it was Gallegos, their service reps were friendly and would answer the …
Since the sale, service has really gotten bad. Multiple calls and emails for a replacement damaged trash can. Come on …..you should be able to do better than this.
Forget trying to contact this business by phone! I tried to call to sort out a bill they said was past due, even tho we have auto pay. You get the usual message: ” all our agents are helping other customers. Please stay on the line for the …
Absolutely HORRIBLE service. I can’t even get someone on the phone to cancel. Completely predatory business practices. We’ve spent hours calling them trying to get through and now we will be showing up to their office to cancel in person. …
Gallegos Sanitation was awsome but not that the switched we have had nothing but problems they keep forgetting to pick up and sometimes just drive right by now I have 2 weeks worth of trash sitting outside waiting to be picked up.. But office lady is really nice and did her best to help .
DO NOT USE THIS SERVICE. You guys are an absolute nightmare. I never had any problems with Gallegos until Republic bought them out. I have been on hold for hours for days on end with no call back after leaving multiple messages. Sounds like this is pretty common.
This trash service is a trash company! Cannot get in contact to pay bill? Isn’t that the whole point of offering a service? To collect money? 1.5hours wastes 2x’s on the phone with no answer.
Customer service is a joke. I have been trying to reach them for 7 days to switch service to my new home. No ones picks up the customer service phone, no one responds to my emails, and the Agent on the “chat” can’t make changes for the …
Awful company. Awful experience. I’ve spent weeks trying to get ahold of them to pickup my bins because I’m moving and now I’ll no longer be living at that house and bins will continue to be there indefinitely. Not to mention the habitual …
Update July 25th: Don’t be fooled by the goofy response below, by this PREDATORY company. It’s meant to give the impression that they are helping customers. I emailed them seven days ago – two more times since without it. …
Gallegos wasn’t exactly great but Republic and the acquisition transition has been awful. They NEVER answer the phone and don’t even email communication about delays or reminders. We are seeking other options for waste and recycling as they basically don’t exist.
Inconsistent service and we tried to change companies but they hook everyone into a contract like the old cell phone contracts. You can fire them, but you have to keep paying for six months. Ridiculously greedy company.
Gallegos HAD great service. I am sitting on hold for nearly an hour, I gave up last time at 30 minutes. I have had a credit card on file, and now it is billing. I miss the days when you would call and they would pick up.
So far this has been the worst decision we have done. Their service is poor, they do not return calls and have not picked up yard waste for 3 wks. We have tried multiple times to contact. I do not recommend this company!! I will be find a …
This company has gone way downhill. They never answer the phones and don’t call you back. I loved my service when it was Gallegos Sanitation, now it’s just constant frustration and disappointment. Look else where for your trash and …
It is impossible to get in contact with them. Tried emailing, calling and waiting on hold for 2+ hours, and contacting their corporate office. No reply. My trash can has been sitting on the curb for over 48 hours. Gallegos was an awesome locally owned company with superb customer service. This corporate company is a joke.
They were good when they were Gallegos, but Republic bought them and now our trash pickup is ALWAYS delayed. The trash cans on our street are always sitting out for days, blowing over and spilling. They cannot get it together. Probably going to have to switch.
The pickup time isn’t consistent, it ranges from 7am to 5pm.
The pickup is usually delayed a day when there is a holiday, we’re required to set the containers out by 7am, however the emails regarding the delays aren’t …
Abundantly clear that this company is a complete flop when comparing them to Gallegos. Poor response times (if they decide to respond at all). Billing for pick up even though they took away my trash can and after four days of being on hold …
This company is almost impossible to get in contact with. I just needed to cancel my service before I move and I cannot do it online or reach anyone over the phone. I have been on hold for over an hour 5 separate times and only once has …
33 minutes on hold and I didn’t even get to talk to someone about the missed pickup day at our Center. So the trash will be sitting there up to 2 weeks before the next pickup.. if they dont miss that day. And there is no way that I could …
I would give them 0 stars if that was an option. Ever since they were sold the service is horrible. Republic services is a joke of a company. Every time you call you should plan to be on hold for an hour and a half. I can’t believe a …
Ever since they switched from Gallegos I can’t get a representative on the line. Before Republic there was never a wait to speak with someone. I have made an online request and also been on hold for 45 minutes with no answer. I have had no issues with pickups or the employee’s job performance. The customer service is less than par.
I’ve been trying to call for over a week now to resolve a billing issue. Every time I call, I end up sitting for almost half an hour on hold with no one picking up. The one time I did get through, the girl (supposedly from billing) said she …
Gallegos has always been a great service, but seems to have lost its way, possibly due to its purchase by Republic. We have been a customer for 10 years, and pickup has steadily become erratic. Our bins are permanently in an alley, so …
Not only do they miss pick up times (the entire neighborhood had all their bins out and they still didn’t pick up anyone’s trash or recycling), they will charge you a late fee for not paying even when they have your card on file and have …
Used Gallegos for over a decade, great trash service and customer service. Republic bought them and now the trash service isn’t bad but their customer service is HORRIBLE. I have been calling for over a week to ask a question about my bill …
Ever since they got bought out the service has gone downhill. They raised prices right away with out informing you. Calling and talking with the office is a horrible experience. The online portal doesn’t work half the time to pay your …
We were happy with Gallegos but the switch to Republic has been horrendous. They routinely miss picking up our trash and recycling. We will be switching companies.
They don’t leave much to guess work. Woke up at 6:00am to one of their trucks banging large dumpster for two minutes straight behind a church 20 feet from a neighborhood. Well done bravo.
Poor service trash always get missed on trash day.. Bill went from 120 with ram to 57 with Gallegos. DONT USE RAM …. use Gallegos they are better and way cheaper
i miss Gallegos before they sold to Republic. This company repeatedly misses pickups, turned off our automatic payment, are so difficult to get a hold of when you need them, the list goes on. We are so fed up and will probably end up changing services. just insane how bad they are.
I wish I could give no starts! This company is crooks!!! They jack up prices and won’t allow us to cancel. Stay AS FAR AWAY as possible. This company turned into a greedy money stealer since Republic Services bought them.
On more than one other occasion, info on their app, website or combination thereof is inaccurate or conflicting, leading to missed or near-missed service. Shift in ownership also heavily lead customers to use app over website for …
The service at this company since it was sold to Republic is dreadful. They used to send out emails regarding collection. They use to have a calendar which gave information. Now they don’t show up when they are scheduled. The information on …
I have worked with Republic Services now going in two years at the Fort Collins location. I love Republic
because they treat their employees with respect and dignity, asking for our …
More of what others have said. Gallegos was awesome to work with. Now that Republic has taken over, there are continual price raises and new fees added and random unexplainable charges on my bill. There is no email listed anywhere to contact them. My account rep is non responsive. DO NOT SIGN A CONTRACT WITH THIS BUSINESS!!
I miss GSI. After having 10 years of successful business relations with GSI, Republic services comes along and ruins everything. Republic services is truly a GARBAGE company. I will be taking all my future business elsewhere. I highly recommend you do the same.
1/24/23
UPDATE: somehow they’ve managed to be even worse. I’ve spoken to Kathy Sommermeyer, Becca Walkinshaw, and Holli Mcelwee and somehow between the three of them …
Basically stole $180 and lied to us. You just started in Wellington and have started off so poorly. I’ll be leaving poor reviews on everything. Treating customers so poorly, I can’t imagine how terrible you treat your employees. Just a money hungry company that tries to legally rob you at every corner.
I have been trying to get ahold of someone for 2 weeks now with multiple calls and being on hold a total of 3+ hours. Customer service since the change in name has been absolutely unacceptable. I would not recomend this company under any …
Kept charging me for pick up service while missing almost every pick up date. For the last two months. Tried working with them to reschedule for a later pick up date cause I understand help is hard to find now and maybe they are training …
Absolutely terrible service since the switch from Gallegos. Completely unresponsive, on the phone on hold for 2 hours and then disconnected without getting assistance. Cancelled service for non-payment when I’m on auto pay and they never …
When I went through a separation with my ex husband Republic Services handled the situation terribly. I moved out, he still lives there. When he called to get his bill paid and get the service moved to his name they instead cancelled the …
Was with gallegos for 20 years, the company was bought by Republic and it went downhill really really fast. Most importantly rates have doubled in the past year and more importantly republic services rates are no longer competitive. I was …
When they were Gallegos Sanitation, they were great. Since Republic has now fully taken over, I have never had worse or more rude customer “No” service! That is, if you can even get through after wasting time waiting for over an hour, maybe two, for someone to even answer the phone! Would give ZERO STARS if it were possible.
User beware! This company is impossible to communicate with. We used them for over 3 years, tried calling to cancel our service as we were no longer in the area they service. The worst customer service I have ever experienced.When I finally …
Seeing other similar reviews, but I have been trying to cancel my service for 3 weeks now whether it’s sitting on hold or leaving a voicemail and never being called back. I move in 5 days and have yet to be able to reach anyone to cancel …
Moving, just want to cancel our service and get our cans picked up. Been trying to call for THREE WEEKS!! No one ever answers and messages don’t get returned. After 5 minutes on hold you get booted to voicemail. …
Good thing they deal with trash because that’s what this company is, careful when you cancel they will say you won’t owe anything and won’t need to give an forwarding address. Then proceed to charge you and double for late fees for a bill …
Updating my review:
Solid waste management is extremely important and you do have a choice. …
They bought out our old trash service and didn’t send any notification to update payment policies or anything so we were late and they put a hold on our service. I called and thought the situation was resolved, they lifted my service …
Like so many others, very dissatisfied with Republic. Since the takeover, they apparently did not transfer payment information to Republic. I had athematic payments set, and apparently Republic was being billed. I received an email Saturday …
They still bad as it can get, they drained the excuse covid and the company fusion with gallegos. They provably have 1 or 2 ppl in support. They never pick up the phone, and barely reply an email (at least before they replied emails… ) A …
I have had the same experience as many others here have outlined. The company used to be great when it was Gallegos, but since Republic bought them it has been terrible. …
I have been using Republic’s service for 4 months now and it has been an endless headache. Every week I have to contact their customer service to get their trucks back out to my property to pick up bins they are contractually obligated to …
Absolutely horrible!! Left trash bags in our front yard! We finally cancelled our service because we were tired of them constantly missing pick ups. We put the cans out with some extra bags. Why did we have extra bags? Because they …
EDIT: I removed my critical grade of their professionalism, as my Account Manager finally agreed that due to them sending an incomplete copy of our contract less than three months ago, that they would cancel without billing liquidation …
No complaints about drivers, but the company is impossible to get a hold of over the phone. Not responsive to emails either. I moved recently, they’re still sending me reminders about my trash pickup for the pickup day at my old address. …
My kids have your hold music memorized.
Cute anecdote? Maybe.
Though it should be telling of the time I don’t have, yet spend on hold with …
Was a longtime, very satisfied, customer of Gallegos Sanitation. The purchase by Republic has been nothing but a pain in the rear. Collections are extremely late or sometimes not at all, with zero communication/explanation from Republic. …
This company has gone from a really great locally owned family run business, to a corporate leave a message we won’t let anyone speak to a manager embarrassment of a company. You have to leave a message and hope someone will call you back, …
I am not one to leave bad reviews, however I am not impressed with this company and lack of professionalism. …