Gardner Disposal Service

Gardner Disposal Service, Inc

Gardner Disposal Service specializes in residential and commercial disposal and recycling services. See more

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Gardner Disposal Service Contact Details

Gardner Disposal Service Reviews ( 59 )

  1. So inconsistent with policies. Pick up your trash one time and when it’s the same they don’t the next. Ridiculous. They also won’t call you…just be prepared to have your trash still there in the afternoon.

  2. Horrible customer service. Took 2 weeks to get them to deliver me a can. Last pickup they left the can 3/4 full. Can’t get anyone to answer the phone, apparently they know it’ll just be complaints “cause they are terrible at their jobs.

  3. Would never refer this company to anyone after the horrible service in my neighborhood!!! Owner Patrick Henry needs to reevaluate his customer service reps. & employees.

  4. After poor customer service and having someone argue with me about how I was in the wrong for wanting to cancel my account, I was told to leave my dumpster by by the street and they would dump my trash on Monday and take my dumpster. We …

  5. They have been picking up our trash and recyclables for many years. One day we had a non pick up, but all other weeks no issues with pick up. We’re very pleased with the service.

  6. I use you because my HOA pays for the trash to be picked up, you all never answer your phone on time, you always refuse to take extra trash , even when we forgot to put it out last week, and since when is glass not a recyclable material! …

  7. Having been disappointed one time to many by Deffenbaugh we called Gardner. They answered the phone. Understood what I wanted. Set it up. Came on the right day at the right time. Answered the phone when I had another question. When I …

  8. Very inconsistent with information they given me over the years. No platic bags of any kind can be picked up. The receptionist told me they can’t pick up recycling if there is plastic bags of any kind for the last year though I was told to use trash bags. I’ve been using them for 2 years and they never said a word until today.

  9. I cut ties with them after they never once picked up my recycling without me calling them and having to wait days. They would about once every other month not pick up trash when they were supposed to. They don’t answer their phones, I was lucky if they called back after leaving a voicemail.

  10. I was happy with them but they got into a bad habit. I’m starting to get tired of moving the recycling bin they leave in middle of my driveway I live on a busy street and have to move it in order to pull up into my driveway, to fix the …

  11. Honestly the worst people and most rude I’ve ever talked to. We just moved here and they refuse to pick up our trash because they “didn’t see it” but I have photos of the trash outside and our neighbors were talking to me while I set it out …

  12. We are thrilled with being able to recycle, it has cut our trash bag use dramatically! I think the guys that dump the containers could be a little more mindful, we place ours at the curb, and there is a stone on them to keep the lids from …

  13. Haven’t even been a customer for a month and already they “forgot” to pick up my trash. I love paying for weekly trash service and not getting it. Didn’t even offer to come back and do their job because it’s just so far away from Gardner. Going back to Ottawa sanitation service.

  14. My wife and I moved back to Gardner not too long ago and chose Gardner Disposal because they were able to handle our recycling (not glass though, probably due to sorting issues with broken pieces). They’re on time and their staff on the trucks are very courteous.

  15. Zero stars. This company is unprofessional, rude and lacks customer service. We have been charged for services they never provided…as in they DO NOT PICK UP OUR TRASH yet sent us a bill! After weeks of several phone calls speaking to an …

  16. The most rude customer service . Amy is supervisor who is worse then the girl who answers phone.i asked for owner to call me she hung up on me . I Wouldn’t even give one star but had no choice in review ..Look elsewhere for service I’m over 45 years old. Business owner of my own and Can’t imagine such rudeness.

  17. Well, can’t find my garbage can. They say they never picked it up and just informed me I have to pay for it. Nice to know I have to replace something I don’t know for sure or can’t prove who picked it up. Just know it’s gone. It’s $125 replacement.

  18. Moved to the area a few years ago and used Waste Mgmt. Had problem after problem and paid almost twice the rate.
    Switched to Gardner Disposal a few months ago and wish I had never signed up …

  19. Great local service , people in the office make a simple request of an extra item to be picked up a major multi phone call conversation ordeal, poor costumer service. They treat you like you trying to rip them off and give a bunch of …

  20. The disposal team that comes to our home is great! They’re always timely, professional, and kind. When I’ve called the office with questions the staff has also been courteous and helpful. Thank you!

  21. By far the Worst customer service the owner is a real peice of work. Not only did I get the wrong information when I talked on the phone to order a dumpster. I went in and payed and talk to them again told the lady’s we were breaking out …

  22. Yesterday I was a little late getting our big trash can out to the curb after dropping off kids at school. I came home and put it out at the curb at the same time your driver was coming down the opposite side of the street. The driver …

  23. I will not trash Gardner Disposal. I have been using them 8 years and have never had an issue even with extra pick ups and the roll off service.This past week I have used a 15 yard roll off and it was picked up 3 times hitting my time needs …

  24. I have been with Gardner Disposal for over a year. I did not set my trash out last week and had couple extra bags this week. You still pay when you don’t have trash which is understandable. However if I have a couple extra bags this …

  25. Hands down some of the best customer service I’ve ever experienced on multiple occasions. We use them for regular trash and recycling services and really love how prompt and attentive they are. I forgot to pay our bill one time, called to …

  26. I am SO frustrated with this company! Our recycables come every single week around 11, so we (as in my house hold and my neighbors) always put them out around 730-740. This morning the recyclables truck came FLYING down our street at 730 on …

  27. Absolutely the worst I have ever dealt with! Staff is very rude & does not address the issues they caused. Constantly dropping trash out and throws the can. Oh and that’s if they actually pick it up. If there is a car in the street 10 feet by my can it does not get picked up. Bring back the old company to kick out the trash!

  28. Super frustrated. I always try to buy local. I’ve never had an issue with the locally owned, Gardner Disposal in the last few years until this month. The drivers broke our Recycling can, no problem, I called the company to tell them what …

  29. Not a Happy Camper! Once they get your money they could care less about the Customer. They picked up the dumpster without any notice so they can quickly turn it around and get more$$$ Left me high and dry early AM before I could get debris …

  30. Very happy with the people of Gardner Disposal. We had never rented a roll off trash before so didn’t know what to expect but we cleaned out so much stuff from our house that was junk. The guy delivering the roll off was super nice called …

  31. Absolutely the WORST company! The women who work in the office are a nightmare and down right liars. I have never seen such awful customer service and absolute lack of simple politeness/kindness. You do not fit in Gardner. There should be a …

  32. Choose anyone else. Company is beyond rude. Communication is non existent,the two women I spoke to were beyond rude and dismissive. Didn’t receive a bill, only a letter saying I was late, literally called them the day I opened the letter, …

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