Overpriced, wish I could pick my own electric company but in my area you cannot!!!! Also, why does it still cost $3-7 to pay your bill ONLINE?!? What year is it again?!? Ridiculous!
horrible customer service. Having my service disconnected because I have moved and I am currently dealing with a major attitude from a woman by the name of Karen in the call center.
I’ve always had horrible customer service, outrageous pricing and terrible experiences. The only good part about them is the electrical workers on the ground.
I called in and spoke with Iliana. She would not answer any of my concerns and just kept on repeating herself. I might of well have just talked to the automated system.
No one helps me when I am in outrange. The customer service are very unfriendly, not willing to help me solve the problem. The wrost service experience ever.
Great job Garland. Turn someone’s water off that wasn’t supposed to be shut off but won’t come back to turn it back on. Way to leave a family stranded.
These peoole are scammers they dont send notices they just cut your light out . for know reason even if you been paying on time. Then charge you and arm and leg to cut it back on
These folks are rude I do not like garland power& light company I don’t see why we can’t pick out on light company in the state of garland they are trash to me
Strange place. The power is out a lot more than when I lived in the country. Literally goes out for no reason at all and comes back on sometimes 1-2 hours later.
I’m only speaking from my experience guys..since I’ve been with garland right company..they’ve always been very nice kind and understanding to me…having ways that they could assist me with helping me on my bill at times…i don’t work for …
After Hurricane Irma hit. Workers from this company came to our little town of Bartow to help us out. They are the nicest company out there. Thank you for your generosity.
I had to talk to several different people in multiple departments to get them to fix a damaged external wire. If it were not for the guy in dispatch, Chris, finally helping me I would just give a 1 star. Train your people better, don’t just pull answers out of your culo.
Don’t even think about moving to garland. Garland electricity is extremely expensive expect to get bills like 500 or so on a single family home from a 1400 sgft home
I have been a customer for over 27 years and same account…Yes the prices are a little high but I will take that in heartbeat compared to other companies…when there is an EMERGENCY they are the 1st ones there to help get services …
The worst electric company with no option of changing company’s. Highly recommend you don’t move to garland because of this ONLY electric company. Definitely our biggest mistake. Hope this helps y’all save money!
We had a leak in our sprinkler system for several hours and lost tons of water due to the problem. GPL took care of us by helping with the water bill. Thank you for having great customer service!
A perfect example of government bureaucracy. Take the ability of citizens to choose their own power company and then charge ridiculous fees, provide poor service, and non-competitive rates. This is a complete rip off that makes me regret living in Garland.
My waterbill reads 7836. My water meter reads 7794 (on the day I received my waterbill). Either these people cannot read their own meters or they are billing me for 4200 gallons of water I have yet to use. Online account (which I rarely use) comes back disabled upon login. WTH?
Worthless, wish there was another choice in companies. This company is lazy. Called and the lady gave me wrong info because she did not want to deal with me. Contractor told me that it is the cities issue and I needed to call them back. …
More problems. Used bill pay from Wells Fargo to pay my insanely high electric bill like I always do because I refuse to pay the extra fee GP&L charges to pay online. The request was made on 9/14 and the check was delivered to GP&L on 9/21. …
People should be able to choose there own light company..Garland is a bogus little town thats taken people rights of being able to choose what ever service company that they choose.The workers are incompetent to there customers and they are …
Terrible power company. Too bad they have a monopoly in Garland, due to State Laws. Since they know that you can’t have another power company, they have no desire for good customer service or prices. This is the worst thing about a pretty good town!!
I literally HATE this electric company. I had to pay $200 for a deposit regardless of my credit. Then a $50 activation fee and they didn’t even come out to the complex. My bill for 13 days was over $300 smh…There is no after hours or emergency number… they need to be shut down! I wish I could give no stars
They are con artist. They charge $200 deposit just because but you can get around that if you do a credit check for $10. But then they charge another $200 deposit for not having a Texas id or drivers license which should be illegal …
The electric utility situation in Garland is really bad. These guys have an unfair monopoly and they charge whatever amount they want, as a result the customers are the ones who suffer. Moreover they charge around $3 for online payment and take $1.5 if you pay in cash at their location. I feel I am being ripped off here.
Horrible uncaring jerks that run a monopoly. They deserve to be sued. If another option were allowed they would close immediately because everyone would jump to the new option. They could care less about customer service. Every one of them …
Doesn’t matter if you pay your extremely high utility bills on time, they’ll turn your power and water off anyway just because. It’s fun for them.
They deserve a class action lawsuit for the way that they run things here in garland. Best advice buy your home elsewhere because when you move in you won’t have a choice but to get power from them. It’s like a mafia shaking you down …
I’ve never had an issue with them. In fact, they’re really easy to work with and provide extensions when needed, hassle free and no questions asked. I’ve forgotten to pay on time before and had service reconnected same day. My household of …
The new western union upgrade has made it so difficult to pay online. I wish Garland power and light would just do there own pay online instead of a third party. Such a pain to deal with any more. Yes I agree wish we had our own option to choose what electric company we want to use…
The comments about this being a monopoly are 100% accurate, and there’s nothing anyone can do about it. Bills are routinely padded, and they can charge whatever they want. Feel like complaining? Don’t bother. Your comments will fall on deaf …
They make you pay $550 dollars upfront if you are an out of state resident moving there. You have to setup multiple logins just to view and pay your bill. Then you get charged just to pay your bill online. Nothing like a monopoly poorly run by the government.
Worst company ever! I paid my outrageous bill on Friday then got my electric cut off Tuesday because of a added on deposit for getting my electric cut off last year. The deposit was $190!!! Are you serious?!?!?? I already paid $200, and I …
If there was a 0 star rating, I would give them that. Worst customer service in the history of ever. We moved here from out of state, my husband has not had time to switch over his license because he works all the time so not only do they …
Well….. the electricity bill for the apartment was expensive average (2 bed, 1 bath), did not complaint for this, 2 adults, 2 kids. We had to leave the apartment, but did not vacate it because the rental agreement, I used to go to the …
I am not even a city of Garland residence yet. I called to inquire about the deposit options and spoke with a Latisha who was beyond rude. Not only was she rude, but she hung up on me. Due to me already signing my lease I am stuck in …
Garland shut our water off because we were a week late on our payment. We are a family and have two little boys, who can’t shower now until we physically drive by the office, make a payment, and wait for them to turn everything back on. …
Just bought a house in garland however I almost regret it after having to turn the water and electricity on, some lady yelling in the background so loud the lady talking with me couldn’t understand what I was saying talking about “ it’s …
I just got a visit from a technician saying that my power is going to be out for 3 hours because they have to replace a transformer. No advanced notice. I work from home, so that is unacceptable. Every review on here stating that this …
I have very little to complain about. My bills are accurate and not outrageous. Even the summer.months had me pleasently surprised. Texas is the only place I’ve lived in the country that allows choice of power company. And before we moved …
I love everything about Garland P&L. I absolutely appreciate that the fees for service are a lot lower than I expect each month. After 5 years, I still freak out right before opening the monthly statement only to feel relief upon seeing the …
This is the worst company ever!!!! I have also had the worst customer service experience ever. I had cancelled my service after 10 years due to moving from Garland to Mckinney. This was my parents old house that I was living in.Well the …
GP&L 👎🏽 I’ve only lived in Garland a little over a year. I’ve had several outages. The longest outages have happened during the hottest parts of the Summer. There’s nothing residents can do and we get no updates on the progress of solving …
Teresa gave horrible customer service. I’ve been behind on my bill because I haven’t been working due to being sick with covid and then my grandma passed away. When I explained this to Teresa to see if I could make a payment arrangement, …
We have NEVER lost our power so many times as we have since we moved to Garland. Get ready for expensive bills and outages every 30 days!!
Do yall even change the parts when they go out?! I just don’t understand!! The …
Never received a bill. Called found out bill going to the wrong address! Corrected the issue but blamed me and charging late fees on a issue that they were in the wrong!
AWFUL!!!! Can I take away stars???? They are the worst power company I have experienced. I have lived in Arlington, Fort Worth, Sachse, Dallas, Chicago and Las Vegas and now Garland. I would not have moved here if I had known how dumb …
I wish I can give them 0star ,please before you move to garland make your findings .
We hardly stay at home ,living in 3 bed with our 3 kids i and my husband. We …
They don’t give you the choice to shop for A better company. The photo below is after a 30 minute light rain storm. We didn’t have power for 2 hours along with 500+ other people. No power lines went down. They just don’t care about their customers.
Update – They just get worse and worse. I closed this account in November when my mother’s house sold and sent them a check for the final balance. This was a temporary check on an estate account but no one else had any issues with these …
What a monopoly! To have this be the only power company in Garland is outrageous. No matter what price they charge or what they do how they talk to you there is literally nothing you can do. Smh if you can.. move to another city that’s not regulated.
This team has proven once again that they’re the best. After the call it took them 15 to 20 minutes to get to my house and another good 20 minutes at the alley and we had our power back. Its amazing how It takes more time contacting the …
I want to give a shout out to Jerry with the Power and Light company! I had old power lines in my tree that was dead and getting ready to fall. I’ve never had someone as nice and knowledgeable as him. He called me and kept me up to date on …
Overpriced, wish I could pick my own electric company but in my area you cannot!!!! Also, why does it still cost $3-7 to pay your bill ONLINE?!? What year is it again?!? Ridiculous!
Fast and Speedy service
Easy
Can you say “monopoly”?
Worst part about living in garland !!
Should be able to choose your own company
This place sucks they turn our water off every month. We have kids and a infant. A holes
Always great service from GP&L!
Decent energy providing company. Customer service is a little complacent though.
The sole reason I’m moving out of Garland…after reporting them to the PUC.
horrible customer service. Having my service disconnected because I have moved and I am currently dealing with a major attitude from a woman by the name of Karen in the call center.
Worst ever don’t move to Garland ,they will screw you over .They just want money that’s it
Monopoly!! At least, have deals if we cant go through a better company that would give better prices!!
Shut my water off midday with no notice or billing beforehand. I work 9-5 and by 6 there was nobody that could help. Terrible.
Shout out to Carl and Ian for friendly and efficient service today! Misty was also great to work with on the phone🙂Thanks!! …
I have never had a problem with them and they always keep the electricity on, so I’m happy with them.
If u mention winter storm they automatically cut ur power off
they are so bad they don’t hold to their word and they are over priced HELP YOUR PEOPLE ITS COLD!!
They give Garland a bad name. May not be bad people, but definitely don’t know what they are doing.
I’ve always had horrible customer service, outrageous pricing and terrible experiences. The only good part about them is the electrical workers on the ground.
I called in and spoke with Iliana. She would not answer any of my concerns and just kept on repeating herself. I might of well have just talked to the automated system.
Let people choose whatever energy company they want. City of Garland should hold another vote to deregulate electricity usage across the whole city.
No one helps me when I am in outrange. The customer service are very unfriendly, not willing to help me solve the problem. The wrost service experience ever.
The worst customer service, they are in the people business but lack people skills. Can we get you all to smile. Act like your happy to have a job.
Worst electric company I’ve ever had to use, would honestly give it 0 stars if it was an option
Great job Garland. Turn someone’s water off that wasn’t supposed to be shut off but won’t come back to turn it back on. Way to leave a family stranded.
These peoole are scammers they dont send notices they just cut your light out . for know reason even if you been paying on time. Then charge you and arm and leg to cut it back on
$400 deposit and no choice to try some place else. Not like any of these reviews matter. They own Garland .
These folks are rude I do not like garland power& light company I don’t see why we can’t pick out on light company in the state of garland they are trash to me
Strange place. The power is out a lot more than when I lived in the country. Literally goes out for no reason at all and comes back on sometimes 1-2 hours later.
I’m only speaking from my experience guys..since I’ve been with garland right company..they’ve always been very nice kind and understanding to me…having ways that they could assist me with helping me on my bill at times…i don’t work for …
The fact you have to pay a fee to pay your utility bill online is pretty ridiculous. …
After Hurricane Irma hit. Workers from this company came to our little town of Bartow to help us out. They are the nicest company out there. Thank you for your generosity.
I had to talk to several different people in multiple departments to get them to fix a damaged external wire. If it were not for the guy in dispatch, Chris, finally helping me I would just give a 1 star. Train your people better, don’t just pull answers out of your culo.
Garland electricity overpriced no option won’t let other electric companies in had to pay stupid amount plus reconnection fee. Beautiful!!!
Don’t even think about moving to garland. Garland electricity is extremely expensive expect to get bills like 500 or so on a single family home from a 1400 sgft home
I have been a customer for over 27 years and same account…Yes the prices are a little high but I will take that in heartbeat compared to other companies…when there is an EMERGENCY they are the 1st ones there to help get services …
Was on hold for 30 minutes and NO ONE answered my call .
The worst electric company with no option of changing company’s. Highly recommend you don’t move to garland because of this ONLY electric company. Definitely our biggest mistake. Hope this helps y’all save money!
We had a leak in our sprinkler system for several hours and lost tons of water due to the problem. GPL took care of us by helping with the water bill. Thank you for having great customer service!
A perfect example of government bureaucracy. Take the ability of citizens to choose their own power company and then charge ridiculous fees, provide poor service, and non-competitive rates. This is a complete rip off that makes me regret living in Garland.
My waterbill reads 7836. My water meter reads 7794 (on the day I received my waterbill). Either these people cannot read their own meters or they are billing me for 4200 gallons of water I have yet to use. Online account (which I rarely use) comes back disabled upon login. WTH?
Worthless, wish there was another choice in companies. This company is lazy. Called and the lady gave me wrong info because she did not want to deal with me. Contractor told me that it is the cities issue and I needed to call them back. …
More problems. Used bill pay from Wells Fargo to pay my insanely high electric bill like I always do because I refuse to pay the extra fee GP&L charges to pay online. The request was made on 9/14 and the check was delivered to GP&L on 9/21. …
People should be able to choose there own light company..Garland is a bogus little town thats taken people rights of being able to choose what ever service company that they choose.The workers are incompetent to there customers and they are …
Terrible power company. Too bad they have a monopoly in Garland, due to State Laws. Since they know that you can’t have another power company, they have no desire for good customer service or prices. This is the worst thing about a pretty good town!!
I literally HATE this electric company. I had to pay $200 for a deposit regardless of my credit. Then a $50 activation fee and they didn’t even come out to the complex. My bill for 13 days was over $300 smh…There is no after hours or emergency number… they need to be shut down! I wish I could give no stars
They are con artist. They charge $200 deposit just because but you can get around that if you do a credit check for $10. But then they charge another $200 deposit for not having a Texas id or drivers license which should be illegal …
The electric utility situation in Garland is really bad. These guys have an unfair monopoly and they charge whatever amount they want, as a result the customers are the ones who suffer. Moreover they charge around $3 for online payment and take $1.5 if you pay in cash at their location. I feel I am being ripped off here.
Horrible uncaring jerks that run a monopoly. They deserve to be sued. If another option were allowed they would close immediately because everyone would jump to the new option. They could care less about customer service. Every one of them …
Doesn’t matter if you pay your extremely high utility bills on time, they’ll turn your power and water off anyway just because. It’s fun for them.
They deserve a class action lawsuit for the way that they run things here in garland. Best advice buy your home elsewhere because when you move in you won’t have a choice but to get power from them. It’s like a mafia shaking you down …
I’ve never had an issue with them. In fact, they’re really easy to work with and provide extensions when needed, hassle free and no questions asked. I’ve forgotten to pay on time before and had service reconnected same day. My household of …
The new western union upgrade has made it so difficult to pay online. I wish Garland power and light would just do there own pay online instead of a third party. Such a pain to deal with any more. Yes I agree wish we had our own option to choose what electric company we want to use…
The comments about this being a monopoly are 100% accurate, and there’s nothing anyone can do about it. Bills are routinely padded, and they can charge whatever they want. Feel like complaining? Don’t bother. Your comments will fall on deaf …
Archaic payment systems with no online method of setting up auto pay.
Outage reporting is all automated, outage map doesn’t work. Reported an outage, …
They make you pay $550 dollars upfront if you are an out of state resident moving there. You have to setup multiple logins just to view and pay your bill. Then you get charged just to pay your bill online. Nothing like a monopoly poorly run by the government.
Worst company ever! I paid my outrageous bill on Friday then got my electric cut off Tuesday because of a added on deposit for getting my electric cut off last year. The deposit was $190!!! Are you serious?!?!?? I already paid $200, and I …
If there was a 0 star rating, I would give them that. Worst customer service in the history of ever. We moved here from out of state, my husband has not had time to switch over his license because he works all the time so not only do they …
Well….. the electricity bill for the apartment was expensive average (2 bed, 1 bath), did not complaint for this, 2 adults, 2 kids. We had to leave the apartment, but did not vacate it because the rental agreement, I used to go to the …
I am not even a city of Garland residence yet. I called to inquire about the deposit options and spoke with a Latisha who was beyond rude. Not only was she rude, but she hung up on me. Due to me already signing my lease I am stuck in …
Garland shut our water off because we were a week late on our payment. We are a family and have two little boys, who can’t shower now until we physically drive by the office, make a payment, and wait for them to turn everything back on. …
Just bought a house in garland however I almost regret it after having to turn the water and electricity on, some lady yelling in the background so loud the lady talking with me couldn’t understand what I was saying talking about “ it’s …
I just got a visit from a technician saying that my power is going to be out for 3 hours because they have to replace a transformer. No advanced notice. I work from home, so that is unacceptable. Every review on here stating that this …
I have very little to complain about. My bills are accurate and not outrageous. Even the summer.months had me pleasently surprised. Texas is the only place I’ve lived in the country that allows choice of power company. And before we moved …
I love everything about Garland P&L. I absolutely appreciate that the fees for service are a lot lower than I expect each month. After 5 years, I still freak out right before opening the monthly statement only to feel relief upon seeing the …
This is the worst company ever!!!! I have also had the worst customer service experience ever. I had cancelled my service after 10 years due to moving from Garland to Mckinney. This was my parents old house that I was living in.Well the …
GP&L 👎🏽 I’ve only lived in Garland a little over a year. I’ve had several outages. The longest outages have happened during the hottest parts of the Summer. There’s nothing residents can do and we get no updates on the progress of solving …
Teresa gave horrible customer service. I’ve been behind on my bill because I haven’t been working due to being sick with covid and then my grandma passed away. When I explained this to Teresa to see if I could make a payment arrangement, …
We have NEVER lost our power so many times as we have since we moved to Garland. Get ready for expensive bills and outages every 30 days!!
Do yall even change the parts when they go out?! I just don’t understand!! The …
Never received a bill. Called found out bill going to the wrong address! Corrected the issue but blamed me and charging late fees on a issue that they were in the wrong!
AWFUL!!!! Can I take away stars???? They are the worst power company I have experienced. I have lived in Arlington, Fort Worth, Sachse, Dallas, Chicago and Las Vegas and now Garland. I would not have moved here if I had known how dumb …
I wish I can give them 0star ,please before you move to garland make your findings .
We hardly stay at home ,living in 3 bed with our 3 kids i and my husband. We …
They don’t give you the choice to shop for A better company. The photo below is after a 30 minute light rain storm. We didn’t have power for 2 hours along with 500+ other people. No power lines went down. They just don’t care about their customers.
Update – They just get worse and worse. I closed this account in November when my mother’s house sold and sent them a check for the final balance. This was a temporary check on an estate account but no one else had any issues with these …
What a monopoly! To have this be the only power company in Garland is outrageous. No matter what price they charge or what they do how they talk to you there is literally nothing you can do. Smh if you can.. move to another city that’s not regulated.
This team has proven once again that they’re the best. After the call it took them 15 to 20 minutes to get to my house and another good 20 minutes at the alley and we had our power back. Its amazing how It takes more time contacting the …
I want to give a shout out to Jerry with the Power and Light company! I had old power lines in my tree that was dead and getting ready to fall. I’ve never had someone as nice and knowledgeable as him. He called me and kept me up to date on …