Absolutely the worst financial company there is. I wouldnt recommend them to my worst enemy 😂😂😂. Terrible service. Money hungry. You can tell they’ll be outta business very soon. Low budget & honestly shouldn’t even be brought up as an option to any customer in a car lot …
Absolutely terrible customer service the lady I spoke to was extremely rude and unprofessional I cannot wait to pay off my car loan and be done with this terrible company
Worst ever wish it was a negative star available they text email the due date to remind you of payment then continue to call throughout the damn day until payment recieved I will be filling a harassment suit
Carissa, is always rude and doesn’t have sympathy to whatever your situation is. Things that a customer don’t want to deal with and doesn’t want to do business in the future.
The worst people I have ever dealt with.My car payment keeps going up every few months.They hang up on me.They do not have the title to my car because I found out it was totaled in 2017.The dealer I bought it from was a scam like this company.
Was on the phone trying to get my 10 Pay off and I never received it, I call many times and told them I didn’t receive it and eve gave 2 fax numbers, it was also emailed to me and I couldn’t open it. I also told them that
ITS CRAZY, Did they even send the Fax?
This place will ruin your life Never Ever finance through this company I don’t care how bad you need a car please I wish someone would’ve told me to run
I lost both my parents this year …. Yes I understand my loan is very new … But Everytime I talk to the people they inconsiderate and rude … I’m 750 behind and have this truck the shop three times spending more than 400 each time … …
Called me asking for personal information on a acquaintance of mine. Said they were calling for a reference, pretending to be for a job. Asking me her address and where she works etc. Upon doing a Google search, I find the number is linked to this company. It’s ridiculous that you would have to lie like that.
I was thinking of getting a loan. But after the mistreatment of a family member. I will strongly urge everyone…..DO NOT DO BUSINESS WITH THESE COOKS…. …
IF YOU ARE SMART YOU WILL STAY AWAY FROM THESE CON ARTISTS!!! THEY WILL RIP YOU OFF IN ANY WAY SHAPE OR FORM THEY POSSIBLY CAN. SELLING JUNK VEHICLES THEN RACKING INTEREST RATES UP 25% SO YOU END UP SO FAR IN DEBT YOU CANNOT RECOVER
I have finance two cars through them the first one I paid on time for two years straight and I traded it in for another car that second car I paid on for about two years and then I lost my job in the keys to the vehicle and they re-Po’ed …
The absolute worst company to finance through. Customer service representative have a tendency of harassing you about payment. Rep tried arguing on the phone. I told her they will receive payment when I get a chance to from working today, she said that’s not how this works. Apparently I’m on their time and not mine.
The worst company ever to go through when having a car. If I could give 0 stars I truly would. I promise they are rude. They don’t care about your situation and they literally ask you things about your personal finances that have nothing to do with them. If a car lot offers this financial service to you run as fast as you can.
I’ve never had any problems when I came to them I was at the beginning of my credit.. they did everything they could and got me approved for the car I wanted at the payment I could afford which is great right… Well I had a issue being …
If I could leave zero stars, I would. I paid off one vehicle with them and thought using them again would continue to help my credit. My 4 children were in an accident in my vehicle and it was totaled. This happened on 5/8/21 and my …
Terrible company. Worst mistake of my life was signing those papers. Then on top of that the customer service is terrible and the employees are pure evil and rude, including the supervisor. According to them they mailed my paperwork but the …
They are always wonderfully polite and in the year so far we have done business together I honestly have no complaints. Then again though I pay my payments on time, and I stick to my end of the contract I signed with them. As they keep to their end.
The employees are extremely rude and they are not willing to work with you no matter what. I lost my job 10 years ago and voluntarily asked them to take the car because I couldn’t afford the full payment. I offered half the monthly payment …
Gateway is the absolute worst company ever! I’ve been with them for a little over a year now, and i can say in the beginning everything was okay.. But now?! It’s been a nightmare! I get calls everyday almost twice a day saying my account is …
I am honestly at lost for words from what happened to me today. I was out of work from Covid for 2 weeks. That pushed me back on a lot of bills. When i called to make a payment arrangement the lady i spoke with was Very Very rude starting …
I was in a bad position, needed to move a payment to the end of my note and with out any hesitation I was approved. Of course I’ve been paying.my note on time for a year since I got the car, but thats how it should be, my car note is very …
Even after I returned the car almost 6years ago lol this loan company sold the car and got back almost full the loan amount but kind of funny they trying to garnish me for full loan amount run if offered these people
Honestly there genuine they have always helped me out when times were a little tough. Easy to get a hold of a great customer service. Very polite and professional.
Used them to purchase a vehicle about 6 months ago. I have been leaving voice-mail after voice-mail with their title clerk, I have called their main line to speak with a customer rep and nothing. I have been trying to get my vehicle …
Horrible customer support. They do not care about people at all and just want to make money off of you. Read the reviews and something that happened to someone else that the owner said was a “unique situation”, happened to my girlfriend. …
Two stars for the staff who are actually respectful during a phone conversation. That is what you call good customer support. Everyone else I’d rather not come across. Please and Thank you. Events either get understood or they don’t with this company. You know something is not right when you see a company with 2 stars.
My husband and I have been dealing with Gateway for a few years and we have not had any issues. Every customer service rep we have ever talked to was very helpful and polite. My husband loss his job due to being ill and we fell behind in …
Nightmare for your life , peace , your pockets 🙏 for whoever having a hard time with this company . I’m so glad that I’m trusting God because my peace comes from him . However many of people having hard time . …
Worst company ever!!! All of their customer service reps are rude. All they do is keep trying to find a way to get more and more money from you. If someone offers you to go through this company run fast!!! I regret ever doing business with them
Absolutely Horrible! Extremely unprofessional! Communication must not be a requirement for their business. This company falls under the lines of predatory lending. They will take advantage of you the second they get a chance. Avoid, Avoid, Avoid at all cost!!!!!
These people are dishonest and weird, coming after me for a car from 2013 they I’ve been paying in since then and they NEVER update my payments. I’ve been in $7,000 for almost 10yrs yet they’ve taken my taxes for the past 10yrs. I would suggest credit acceptance =)
PLEASE PLEASE PLEASE STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. I beg you to not go here. I know this company helps people in tight spots but that’s all they do. You’ll get the car but at what cost??? Please don’t dig a …
The reason why I gave four stars is because for the most part I have never had a rude customer service rep. I paid on time so I never had to deal with that part. However I will tell you this and you can make your own decision. This place …
I got a van from Gateway and at the time I was glad to have transportation. However after almost 2 years of making every payment on time. In December of 2017 I was diagnosed with stage 3 cancer and I lost EVERYTHING. My home, my job and I …
So, this is the second review I am leaving. Scroll down and you will see my first one along with a comment from one of their representatives. I have tried multiple times to deal with this company to pay off my debt with absolutely no luck …
Worst customer service ever!!! Every rep you speak to is rude and has some sort better than thou complex. A sarcastic rep insinuated that because I was on disability it was SSN disability and made a shady remark about it. Grrrrr I don’t like self righteous people let alone self righteous companies.
Bought a car with them. The car kept breaking down and costing me time at work. Within the first 2 month. They did nothing to help and was unwilling to set one payment back more than a week and told me it was my fault and to sell something. Do NOT use this company
I must say I am glad I read all these reviews cause the dealership I was gonna go thru told me they only go thru gateway. Which is alone a red flag. After reading these reviews. I’m not comfortable going thru gateway financial. I don’t …
I found this company to be fraudulent at best. My car was stolen and impounded by the mi state police. I live on disability and I worked very hard to get my car which is financed by Gateway.. this happened Jan 6th. The car was recovered …
When I ask if I can get longer months to my existing loans they refused. No other car company with pay your HIGH pay off to trade or sell the vehicle you have…you are literally stuck with the loan and vehicle. Their loans finance charges …
If I could leave zero stars, I would love nothing more than to do so. They are vultures and will not even give you the benefit of the doubt.
They will sell your vehicle out from under you and then expect you to pay then a …
My spouse had purchased a vehicle from them in April of this year ,He passed away in June.I was told by them I could continue the payments . November 3rd the vehicle was repoed!!?? I contacted the company and was told they weren’t able to …
I am grateful this company gave me a second opportunity to build my credit by loaning me the car loan amount same day.
Everytime I call Gateway I have great customer service experience, this week I …
All I have to say is run as fast as you can if you are offered financing with them. I sold my beloved truck and bought a Camaro, Sold the Camaro because of high gas prices and ended up buying a nice Lincoln that was financed through them. …
Worst financial company. I purchased my vehicle in March 2018 and also contacted the company in October 2018 to have them pick up said vehicle, in which they did. No contact from anyone.. My account was closed and charged off as a bad …
DON’T USE THIS FINANCE COMPANY!!! When I was approved for my loan they knew I was on social security. ((( I haven’t had my car a week))) and they were texting me, email, and physical mail telling me that there is no grace period and I …
I do not even have a car with them. But this company is complete garbage. They direct drafted out of my account. I do not even have a car financed period. If you know Melissa Ector Tell her she is trash and this company is trash. When …
If I could provide less than one star I would. I will for sure be leaving another review when I am officially DONE with this company in 2 months. The passive responses that these so called Vice Presidents and department chairs leaving as …
I sold my car to Carvanna and ended the term of my lease early. They were very quick to process the finalization of my loan. Usually, customer service representatives were pleasant and helpful during the active loan term. This was not …
Listen I got a new car and provided everything the car dealership required including 6 check stubs just to make sure we would be okay. Well right after getting my car a week later I started getting multiple calls about information they said …
I can’t say too much but a few things I’ve observed ending my 3rd year with them. I would give 2 stars because I think what they offer people like myself at the time is hope but wasn’t worth it in the long run at all. Someone having great …
Worst company ever they need to be shutdown they are ruining peoples lives. I finance a car from them 7 years ago when I was under the impression I was paying for gap insurance never missed a payment. I was rear ended in the vehicle and it …
Only finance through them if you have no other option, most of their customer service team members are rude
I had to call them to get my title sent in the mail even though they were …
(Translated by Google) Oooooweeeee
(Original)
Oooooweee
Please do not use this company they are complete garbage 🗑️🗑️🗑️ their customer service is horrible they’re rude avoid at all cost …
Absolutely the worst financial company there is. I wouldnt recommend them to my worst enemy 😂😂😂. Terrible service. Money hungry. You can tell they’ll be outta business very soon. Low budget & honestly shouldn’t even be brought up as an option to any customer in a car lot …
Ought to be illegal!!
The staff goes above and beyond to help there customers
Expensive
They are rude annoying will call everybody but you they called my family and job
the customer service is a joke! Rude
Trust me do not get involved with them. They will rob you and try to ruin your life.
Gateway is the best source for your subprime needs, offering low down payment options and flexibility for your toughest deals!
Absolutely terrible customer service the lady I spoke to was extremely rude and unprofessional I cannot wait to pay off my car loan and be done with this terrible company
Worst ever wish it was a negative star available they text email the due date to remind you of payment then continue to call throughout the damn day until payment recieved I will be filling a harassment suit
Carissa, is always rude and doesn’t have sympathy to whatever your situation is. Things that a customer don’t want to deal with and doesn’t want to do business in the future.
The worst people I have ever dealt with.My car payment keeps going up every few months.They hang up on me.They do not have the title to my car because I found out it was totaled in 2017.The dealer I bought it from was a scam like this company.
Gateway will have a class action lawsuit here in a couple of weeks folks. Just hold.on, my attorney is working on it now.
Was on the phone trying to get my 10 Pay off and I never received it, I call many times and told them I didn’t receive it and eve gave 2 fax numbers, it was also emailed to me and I couldn’t open it. I also told them that
ITS CRAZY, Did they even send the Fax?
This place will ruin your life Never Ever finance through this company I don’t care how bad you need a car please I wish someone would’ve told me to run
I lost both my parents this year …. Yes I understand my loan is very new … But Everytime I talk to the people they inconsiderate and rude … I’m 750 behind and have this truck the shop three times spending more than 400 each time … …
Called me asking for personal information on a acquaintance of mine. Said they were calling for a reference, pretending to be for a job. Asking me her address and where she works etc. Upon doing a Google search, I find the number is linked to this company. It’s ridiculous that you would have to lie like that.
I was thinking of getting a loan. But after the mistreatment of a family member. I will strongly urge everyone…..DO NOT DO BUSINESS WITH THESE COOKS…. …
Always helpfull and great attitude from them do wish you all had an app for Android phones
IF YOU ARE SMART YOU WILL STAY AWAY FROM THESE CON ARTISTS!!! THEY WILL RIP YOU OFF IN ANY WAY SHAPE OR FORM THEY POSSIBLY CAN. SELLING JUNK VEHICLES THEN RACKING INTEREST RATES UP 25% SO YOU END UP SO FAR IN DEBT YOU CANNOT RECOVER
I have finance two cars through them the first one I paid on time for two years straight and I traded it in for another car that second car I paid on for about two years and then I lost my job in the keys to the vehicle and they re-Po’ed …
The absolute worst company to finance through. Customer service representative have a tendency of harassing you about payment. Rep tried arguing on the phone. I told her they will receive payment when I get a chance to from working today, she said that’s not how this works. Apparently I’m on their time and not mine.
Surprised to see all the bad reviews, I never had bad experiences with this company, very nice & understanding customer services!!
The worst company ever to go through when having a car. If I could give 0 stars I truly would. I promise they are rude. They don’t care about your situation and they literally ask you things about your personal finances that have nothing to do with them. If a car lot offers this financial service to you run as fast as you can.
I’ve never had any problems when I came to them I was at the beginning of my credit.. they did everything they could and got me approved for the car I wanted at the payment I could afford which is great right… Well I had a issue being …
If I could leave zero stars, I would. I paid off one vehicle with them and thought using them again would continue to help my credit. My 4 children were in an accident in my vehicle and it was totaled. This happened on 5/8/21 and my …
A horrible company to finance a car from interest rate is ridiculous They will have you in a financial bind and they are not very understanding
Run far away from this company. They’re shady and their customer service reps are rude. Wish I could do less than 1 star.
Terrible company. Worst mistake of my life was signing those papers. Then on top of that the customer service is terrible and the employees are pure evil and rude, including the supervisor. According to them they mailed my paperwork but the …
They are always wonderfully polite and in the year so far we have done business together I honestly have no complaints. Then again though I pay my payments on time, and I stick to my end of the contract I signed with them. As they keep to their end.
The employees are extremely rude and they are not willing to work with you no matter what. I lost my job 10 years ago and voluntarily asked them to take the car because I couldn’t afford the full payment. I offered half the monthly payment …
Gateway is the absolute worst company ever! I’ve been with them for a little over a year now, and i can say in the beginning everything was okay.. But now?! It’s been a nightmare! I get calls everyday almost twice a day saying my account is …
I am honestly at lost for words from what happened to me today. I was out of work from Covid for 2 weeks. That pushed me back on a lot of bills. When i called to make a payment arrangement the lady i spoke with was Very Very rude starting …
I was in a bad position, needed to move a payment to the end of my note and with out any hesitation I was approved. Of course I’ve been paying.my note on time for a year since I got the car, but thats how it should be, my car note is very …
Even after I returned the car almost 6years ago lol this loan company sold the car and got back almost full the loan amount but kind of funny they trying to garnish me for full loan amount run if offered these people
Honestly there genuine they have always helped me out when times were a little tough. Easy to get a hold of a great customer service. Very polite and professional.
Used them to purchase a vehicle about 6 months ago. I have been leaving voice-mail after voice-mail with their title clerk, I have called their main line to speak with a customer rep and nothing. I have been trying to get my vehicle …
They are very understanding and are willing to work with you if your honest with them. They have helped me, they have great customer service..
Horrible customer support. They do not care about people at all and just want to make money off of you. Read the reviews and something that happened to someone else that the owner said was a “unique situation”, happened to my girlfriend. …
Two stars for the staff who are actually respectful during a phone conversation. That is what you call good customer support. Everyone else I’d rather not come across. Please and Thank you. Events either get understood or they don’t with this company. You know something is not right when you see a company with 2 stars.
My husband and I have been dealing with Gateway for a few years and we have not had any issues. Every customer service rep we have ever talked to was very helpful and polite. My husband loss his job due to being ill and we fell behind in …
Nightmare for your life , peace , your pockets 🙏 for whoever having a hard time with this company . I’m so glad that I’m trusting God because my peace comes from him . However many of people having hard time . …
Worst company ever!!! All of their customer service reps are rude. All they do is keep trying to find a way to get more and more money from you. If someone offers you to go through this company run fast!!! I regret ever doing business with them
If I could rate them 5 stars, I would. But unfortunately I can’t because that would be lying. …
Absolutely Horrible! Extremely unprofessional! Communication must not be a requirement for their business. This company falls under the lines of predatory lending. They will take advantage of you the second they get a chance. Avoid, Avoid, Avoid at all cost!!!!!
These people are dishonest and weird, coming after me for a car from 2013 they I’ve been paying in since then and they NEVER update my payments. I’ve been in $7,000 for almost 10yrs yet they’ve taken my taxes for the past 10yrs. I would suggest credit acceptance =)
PLEASE PLEASE PLEASE STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. I beg you to not go here. I know this company helps people in tight spots but that’s all they do. You’ll get the car but at what cost??? Please don’t dig a …
The reason why I gave four stars is because for the most part I have never had a rude customer service rep. I paid on time so I never had to deal with that part. However I will tell you this and you can make your own decision. This place …
I got a van from Gateway and at the time I was glad to have transportation. However after almost 2 years of making every payment on time. In December of 2017 I was diagnosed with stage 3 cancer and I lost EVERYTHING. My home, my job and I …
So, this is the second review I am leaving. Scroll down and you will see my first one along with a comment from one of their representatives. I have tried multiple times to deal with this company to pay off my debt with absolutely no luck …
Worst customer service ever!!! Every rep you speak to is rude and has some sort better than thou complex. A sarcastic rep insinuated that because I was on disability it was SSN disability and made a shady remark about it. Grrrrr I don’t like self righteous people let alone self righteous companies.
Bought a car with them. The car kept breaking down and costing me time at work. Within the first 2 month. They did nothing to help and was unwilling to set one payment back more than a week and told me it was my fault and to sell something. Do NOT use this company
I must say I am glad I read all these reviews cause the dealership I was gonna go thru told me they only go thru gateway. Which is alone a red flag. After reading these reviews. I’m not comfortable going thru gateway financial. I don’t …
I found this company to be fraudulent at best. My car was stolen and impounded by the mi state police. I live on disability and I worked very hard to get my car which is financed by Gateway.. this happened Jan 6th. The car was recovered …
When I ask if I can get longer months to my existing loans they refused. No other car company with pay your HIGH pay off to trade or sell the vehicle you have…you are literally stuck with the loan and vehicle. Their loans finance charges …
If I could leave zero stars, I would love nothing more than to do so. They are vultures and will not even give you the benefit of the doubt.
They will sell your vehicle out from under you and then expect you to pay then a …
My spouse had purchased a vehicle from them in April of this year ,He passed away in June.I was told by them I could continue the payments . November 3rd the vehicle was repoed!!?? I contacted the company and was told they weren’t able to …
I am grateful this company gave me a second opportunity to build my credit by loaning me the car loan amount same day.
Everytime I call Gateway I have great customer service experience, this week I …
All I have to say is run as fast as you can if you are offered financing with them. I sold my beloved truck and bought a Camaro, Sold the Camaro because of high gas prices and ended up buying a nice Lincoln that was financed through them. …
Worst financial company. I purchased my vehicle in March 2018 and also contacted the company in October 2018 to have them pick up said vehicle, in which they did. No contact from anyone.. My account was closed and charged off as a bad …
DON’T USE THIS FINANCE COMPANY!!! When I was approved for my loan they knew I was on social security. ((( I haven’t had my car a week))) and they were texting me, email, and physical mail telling me that there is no grace period and I …
I do not even have a car with them. But this company is complete garbage. They direct drafted out of my account. I do not even have a car financed period. If you know Melissa Ector Tell her she is trash and this company is trash. When …
If I could provide less than one star I would. I will for sure be leaving another review when I am officially DONE with this company in 2 months. The passive responses that these so called Vice Presidents and department chairs leaving as …
I sold my car to Carvanna and ended the term of my lease early. They were very quick to process the finalization of my loan. Usually, customer service representatives were pleasant and helpful during the active loan term. This was not …
Listen I got a new car and provided everything the car dealership required including 6 check stubs just to make sure we would be okay. Well right after getting my car a week later I started getting multiple calls about information they said …
I can’t say too much but a few things I’ve observed ending my 3rd year with them. I would give 2 stars because I think what they offer people like myself at the time is hope but wasn’t worth it in the long run at all. Someone having great …
Worst company ever they need to be shutdown they are ruining peoples lives. I finance a car from them 7 years ago when I was under the impression I was paying for gap insurance never missed a payment. I was rear ended in the vehicle and it …
Only finance through them if you have no other option, most of their customer service team members are rude
I had to call them to get my title sent in the mail even though they were …