Founded in 1953, GENCO Federal Credit Union is a federally chartered financial cooperative as well as a full-service financial institution.
| Friday | 9AM to 6PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
731 N Valley Mills Dr, Waco, TX 76710
(Translated by Google) Excellent work
(Original)
Excelente trabajo
friendly and fast
With a friend. I’m considering opening an account..
It’s a great bank and I would not change it for another
I enjoy the Staff and the service you receive at Genco.
Anytime I need anything they are right there to help. Customers service is excellent and always personalized.
1 Auto loan nd they help me get a great Loan.
Behind the times! $10 to pay note over the phone AND no way to pay online. Been a member for 40 years. Get with the program
Best staff ever! Very helpful and friendly.
Elaine Is always very helpful and offers Exceptional Service every time I come into conduct business.
lovely place to bank with love all the gencos been with them for 9 yrs and never had a problem
Great!! The tellers could be a little nicer but hey it might have been a bad morning.
Been a member for years. They just lost my business entirely. No sense of urgency, no update, no follow up. Waste of my time.
I love the bank and all people that work there they have been nothing but helpful since I bank there I always recommend them to my family and friends who are always satisfied they told ther friends
Best interest rate in town. Edith was very helpful.
Always treated with respect. Other customers are polite for v the most part. Better than dealing with large banks, I’m here to tell you. <><
This Credit Union is crazy incompetent .. they should be ashamed how they treat their customers that are loyal to them and has banked with them for well over 20 years! It’s a damn shame! If I could give you zero stars I would!
Bank got different procedures every time I come here literally go right to the other members choice and they can do what this one say they can’t. Throw away the whole staff
Would definitely recommend Genco to anybody !! Greeted with friendly staff and the best Rates .
Worst customer service ever!!! Been on hold for two hours on line and 3 hours after finally getting a voicemail and still no call back. Twice this has happened. The online service is ridiculously outdated and useless and all of this led to …
I have an auto loan through GENCO and I have not had any issues. They have the best rates and the best customer service out there.
When I wanted to change my advantage checking acct. to a free no overdraft protection the CSR acted as if I couldn’t do this without having a damn good reason. Well I’m tired of the credit union of which im a member of making money off of me!
Genco’s online services are so useful and helpful. I do everything online so this saves me time.
Signed up for a secured credit card. Sounds pretty easy. They lost my card not once but twice. I have been waiting 2 months now. I finally get it sent to a branch office. One I’m sitting in front of as I type this. The one banking branch I …
Been a member for years, Genco is not for the working class people . If you ever apply for a loan with them, being a member for years means nothing to them. All your going to get from Genco is a hit on your credit report.
Staff was seriously mean to my cousin in front of her little kids and detained her. I had to go down there to prove I paid her for hard work performed cleaning up my house that had burned. When I got there, she was in tears and handcuffs. …
Mrs Speer at the Lorena branch proved why sometimes a home town and smaller bank is better. While they may not have all the glitz and flash of the big boys; they have what matters most, a genuine care for their customers. True customer service that is personal and not rushed. I’ll be keeping my money here for many years to come!
this was the most pleasant bank experience I’ve ever had. Holly at the Hewitt/Woodway location is the absolute best, hands down!!!
I have used Genco for the last 18 years. They always provide excellent service and are great to work with!!!!!!
Jesus Morales helped immensely when I was trying to get a car loan. I bugged him for at least a week straight! I was trying so hard to get a car for sale by owner and so many opportunities fell through for me. Through all the cars and …
This the worst bank in the history of banking. I opted out of overdraft protection to keep unauthorized transactions from being drawn from the account. They still allow transactions to come through so they can get NSF every time. Every time …
We have been with Genco for a LONG time. They are very helpful in ALL ways. They go above and beyond.
Travis Gunn is always available and ready to help. No matter the need he can help. Even if it’s not his department he will help! Great hand!
Worst customer service the receptionist only speak to the Hispanic people who comes in & tellers do not speak when they ask you to the window
These people are wonderful! They have helped me so much! They are friendly! Smart! And happy to help in any way! I feel I am super looked after and always get the service I want! Thank you GENCO! My whole family is with you!
I’ve been with this credit union for 20 years. They’ve never disappointed me. They maintain a wonderful working crew! Thanks Genco!💛 …
I was assisted by Erica Castillo while getting a car loan.. She never missed a beat! I am thankful to now have all my banking needs met by Genco. They appreciate my business unlike Members Choice.
I went to go exchange my Coins for Dollars at the coin machine and noticed now Members get charged 3%. I was like well I’m here I wanted to do it, my piggybank was getting Full. I take the ticket to the Teller and give her My bank card to …
Always happy and professional to work with! Thank you for willing to go the extra mile to accommodate all of our needs! Genco is highly recommended!
I’ve been with Genco Waco many years and Elaine is always there to help if I have questions or to get me what I need! Love the Customer service!! Thank you for all you do!
I continuously get harrassed when i try to deposit a check in my account even though it has my name right on it because on the memo area it says for advertising and my DBA name. This is ridiculous, they just want you to open a business …
Very bad service, rude customer service and bad online pay services. Their app is not very user friendly. Had to close my account out at this place. They never want to actually help you out. Someone needs to help them be better for the people. I will unfortunately take my business elsewhere.
Go see Calder!!! Professional and always just an email away.
Responsive and extremely helpful, you’re not just another number.
Highly recommend for any financial need.
Having a positive review with GENCO in the past, it saddens me to write a bad review. Marcia Horn, does not seem engaged with her job. Her attitude reflects poorly on GENCO’S standards. I hope I won’t have to encounter this negativism again.
I’ve been with Genco since I was 15 and everyone is so nice there! I’ve gotten a couple of car loans there and they make the process easy. I’ve recently opened a business account and it was such a quick process, I was in and out in a matter of minutes! I recommend all my family and friends there!!
Sheyla at the Woodway location has helped me with several of my loans and she is super sweet and awesome to work with!
Very helpful and made things smooth!
Thank you Sheyla!
Calder has always been great at answering any questions I have had. He has taking care of all loan needs in a very timely manner.
GENCO on Valley Miles is always friendly and ready to serve. I consider Scott Hedges as “my” banker. Extremely helpful and knowledgable.
I have been doing business with GENCO for a very long time. I’m proud of the attention that is given to me and my family. Hats off to Scott Hedges for the best customer service
Excellent service
Ive had an account with them for about 12 years now and never really had any …
I am constantly having problems with my debit card and the mobile app. I just drove out of town to handle some business for my business and was unable to use my card. Attempted to use cash app and the atm and it didn’t go through. I called …
GENCO is very involved in the community and takes care of their members! I have been a member for 20 years and appreciate their dedication to customer service. Highly recommended!
I went to the Valley Mills Branch this afternoon, and for the first time ever the inside teller Cathy left me feeling like I’d rather go through the drive through next visit. No “Hello”, no “Thank you”, no semblance of a pleasant look much …
I’ve had nothing but great, easy experiences working with Genco. Calder is super helpful and always accessible. He’s helped me with car purchases and made the experience much easier.
The staff at Genco make all transactions smooth and trouble free! They have great rates and terms and can help with all types of credit. I love banking at Genco!
I have dealt with Genco for years with our auto loans. Edith was absolutely fabulous, and the process was very simple! Thank you for making life simple and quick! I appreciate you Edith!
Genco has been super friendly and welcoming every-time I have come in with various questions. Elaine Pena has always provided great customer service and makes sure that I leave feeling good about any concerns or questions I have.
Tamika at the Waco branch has been handling all my business accounts for the past 4 years. She is absolutely AMAZING at taking care of me in a professional and timely manner. I could ask for any better service.
I love Genco FCU. They have helped me tremendously over the last two years by helping me set up a new account, to refinancing my car. Their customer service is always outstanding.
I have used Genco FCU for my personal banking for about 10 years. I like the fact that when I walk in EVERYBODY seems to be genuinely interested in helping me with whatever I may need. From personal loans to checking and savings I know my …
Shortly after my husband passed away & my car had been in a wreck (woman ran stop sign), I went to Genco. Calder Donakowski helped me with the the refinance to Genco. I know Calder’s parents but really didn’t know him that well…He is my …
I have been with Genco for a long time now, and I absolutely LOVE them. Genco is my go-to lender when I need a new vehicle. The process of buying a new car is sooooo easy with them. Their communication via email is outstanding! Also, every time I walk in or drive thru they are friendly and helpful. HIGHLY recommend Genco!
I began banking at GENCO 10 Months ago when I needed an auto loan, their rates are competitive and Scott Hedges was a huge help throughout the process. He clearly communicated expectations and the necessary information to create the loan.
We moved to Waco from Cedar Creek & my parents suggested Genco. We were dealing with Dan Holey who has moved on to Mortgages w/another co. We were given Tianna. From the start she has been nothing but professional, kind, empathic, …
If you’re not doing business with Genco Federal Credit Union; you should be! I’ve done business with them as long as I can remember (Since before 1987). This institution has everything you’d want in a credit union and by far the best place …
I would say after my experience today I will only do service with genco. The branch manager Scott Hedges went out of his way to help me out with an issue I was dealing with. He took it upon himself to talk to the body shop I was working …
Genco is the best credit union in our area. The friendly staff is very knowledgeable and will give you exact details about your inquiry with the many options they provide. They will not push you into making decisions and the rates are the best in our area.
Moving to Genco was a wonderful experience for our family. They were friendly, knowledgeable, and were willing to work with any need or request we had. Thankful for their help in refinancing our vehicles and providing us with the best rates around. Highly recommend Genco.
Travis G. is the man to contact for auto loan needs! I reached out to him with Genco to obtain financing for my new truck. He made the process as easy as it gets. All the folks at this CU are awesome.
I’ve had experiences with Genco for 15 years or more, at several branches. Every time, my experience has been amazingly good. Especially noteworthy are the loan officers. They are professional, knowledgeable, and go above and beyond to be helpful. I’d highly recommend Genco.
Scott and his team here at GENCO credit union are the best when it comes to all loans out there. I love having a local Waco resident to reach out to anytime I need a loan. Scott at Genco is my go to person for all my auto loans too. Every …
Scott Hedges has always been so helpful with whatever needs I have, very prompt, courteous and able to help me. I would definitely recommend Genco.
They have helped me with my home loan and automobile. Great interest rates! They are the only place that I would do my banking.
Genco is my bank for all my loans. They always have the best interest rate. Calder is my go to guy. He responds back to me fast and takes care of anything I need. I have had him set up multiple loans for me through the years.
I have been doing business with Genco for over 20 years. I have always been met with a courteous and friendly staff. The prompt responses I get form the employees and managers helps to keep me coming back. I also greatly appreciate the easy processes and great rates. Would highly recommend others to Genco Federal Credit Union
We opened a Business Account at Genco Federal Credit Union on Valley Mills Dr a couple of years ago. Our experience has been great. Anytime I have a question Calder usually gets right back to me with an answer. He’s been a real pleasure to …
GENCO is an outstanding credit union that provides superb one on one customer service from very knowledgeable staff. A well run organization and they make the lending process seamless. I highly recommend them for all your lending and banking needs.
I love Genco! They are my go to place anytime we are financing a vehicle. Nobody can beat their rates or service. I always request Calder because he’s professional, responsive, & great at his job.
I give GENCO a very high rating because of the excellent service I have consistently gotten since the first time I walked in their building.
I have received prompt service and when I needed additional information, Elaine …
I have been a member for over 10 years and I wouldn’t go anywhere else. Scott Hedges is the best branch manager I have ever dealt along with his team. Thank you all for the prompt responses. It’s nice to be able to pick up the phone or email and get business done quickly. I definitely recommend Genco to everyone I know.
Opened a checking account here. Tianna Salas was very nice and personable. She made me feel comfortable and I enjoyed my experience here today. I also got a money order as well. I can’t remember the teller’s name but she was professional.
Lisa and her team at the Lorena branch are top notch. They are so very helpful and always have my best interest in mind when helping me navigate options. They are super helpful with quickly answering my questions when it comes to my accounts. GENCO Lorena is my bank for life! Thank you Lisa!
Edith González was by far the best financial service representative that I have dealt with. She was so helpful and thoughtful, she was able to get me what exactly what I needed. She worked around the clock making sure she was taking care of all my needs. I highly recommend her to anybody!!
When refinancing my son’s car Edith made the process pleasant and efficient. She had my loan done in one day. She kept in constant contact with me and explained everything. She answered all my questions and made my experience a positive …
I applied for refinancing and Edith Gonzalez was SO HELPFUL!!! She contacted me the next day and was closing on my loan within 24hrs. While working on my loan she offered to consolidate some of my credit cards for a lower interest rate and …
I’ve done business with GENCO for over 10 years now and have always had great experiences. They’ve worked with us on our day-to-day banking, auto loans, and home mortgage. They’re friendly, responsive, and have competitive rates. I have no problem recommending them to anyone.
I am fairly new to GENCO, but I am loving what I see so far… Edith is the G.O.A.T… She goes above and beyond for you, plus she keeps you in the know while she’s working on whatever for you…
Shout out to the very best of Genco Woodway branch. My husband and i went to ask questions on refi and Miryam Quetz took control, answered all our questions with no hesitation, and us refinanced! Great asset to Genco FCU
Thank you Miryam
Edith Gonzales was Excellent. She helped me with my loan process. Took alot of time with me explaining every question I asked.
She was great !
Genco FCU has been there for me since another bank failed me. Whenever, I needed anything their customer service has been impeccable. I have financed cars through them with very low interest rates and even a grace period on the loan. Thank you Genco FCU.